Walk arepthroughguidelinesUse 15 orless ACWin a daycompletecallreviewDe-escalatea callPerfectattendanceWeek 1ResolvecomplexbillingThank acustomer for"customersince"PerfectattendanceWeek 2Introduceyourself toa newbieNo 2nd levelescalationwithin aweekRequest arush for atypingrequestWalk a repthroughFAOresolutionPerfectattendanceweek 3CleanyourdeskDid "not"have topull a callShare anupdatewith yourpeerSharesomethingvaluable withthe teamRep givesyouKudos forhelpingPerfectattendanceweek 4Walk a RepthroughinteractiveformsHelp apeerSubmit acomplimentfor a repScheduleideveloptimeGive ahigh 5Walk arepthroughguidelinesUse 15 orless ACWin a daycompletecallreviewDe-escalatea callPerfectattendanceWeek 1ResolvecomplexbillingThank acustomer for"customersince"PerfectattendanceWeek 2Introduceyourself toa newbieNo 2nd levelescalationwithin aweekRequest arush for atypingrequestWalk a repthroughFAOresolutionPerfectattendanceweek 3CleanyourdeskDid "not"have topull a callShare anupdatewith yourpeerSharesomethingvaluable withthe teamRep givesyouKudos forhelpingPerfectattendanceweek 4Walk a RepthroughinteractiveformsHelp apeerSubmit acomplimentfor a repScheduleideveloptimeGive ahigh 5

Team Dabney BINGO!! SEPTEMBER 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Walk a rep through guidelines
  2. Use 15 or less ACW in a day
  3. complete call review
  4. De-escalate a call
  5. Perfect attendance Week 1
  6. Resolve complex billing
  7. Thank a customer for "customer since"
  8. Perfect attendance Week 2
  9. Introduce yourself to a newbie
  10. No 2nd level escalation within a week
  11. Request a rush for a typing request
  12. Walk a rep through FAO resolution
  13. Perfect attendance week 3
  14. Clean your desk
  15. Did "not" have to pull a call
  16. Share an update with your peer
  17. Share something valuable with the team
  18. Rep gives you Kudos for helping
  19. Perfect attendance week 4
  20. Walk a Rep through interactive forms
  21. Help a peer
  22. Submit a compliment for a rep
  23. Schedule idevelop time
  24. Give a high 5