Perfect attendance Week 2 Help a peer Perfect attendance week 4 Introduce yourself to a newbie Schedule idevelop time De- escalate a call Did "not" have to pull a call Rep gives you Kudos for helping No 2nd level escalation within a week Request a rush for a typing request Perfect attendance Week 1 Share an update with your peer Give a high 5 Submit a compliment for a rep Perfect attendance week 3 Thank a customer for "customer since" Clean your desk Walk a Rep through interactive forms Share something valuable with the team Resolve complex billing Walk a rep through FAO resolution Use 15 or less ACW in a day Walk a rep through guidelines complete call review Perfect attendance Week 2 Help a peer Perfect attendance week 4 Introduce yourself to a newbie Schedule idevelop time De- escalate a call Did "not" have to pull a call Rep gives you Kudos for helping No 2nd level escalation within a week Request a rush for a typing request Perfect attendance Week 1 Share an update with your peer Give a high 5 Submit a compliment for a rep Perfect attendance week 3 Thank a customer for "customer since" Clean your desk Walk a Rep through interactive forms Share something valuable with the team Resolve complex billing Walk a rep through FAO resolution Use 15 or less ACW in a day Walk a rep through guidelines complete call review
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Perfect attendance Week 2
Help a peer
Perfect attendance week 4
Introduce yourself to a newbie
Schedule idevelop time
De-escalate a call
Did "not" have to pull a call
Rep gives you Kudos for helping
No 2nd level escalation within a week
Request a rush for a typing request
Perfect attendance Week 1
Share an update with your peer
Give a
high 5
Submit a compliment for a rep
Perfect attendance week 3
Thank a customer for "customer since"
Clean your desk
Walk a Rep through interactive forms
Share something valuable with the team
Resolve complex billing
Walk a rep through FAO resolution
Use 15 or less ACW in a day
Walk a rep through guidelines
complete call review