Walk a rep through FAO resolution Perfect attendance week 4 Use 15 or less ACW in a day Introduce yourself to a newbie No 2nd level escalation within a week Resolve complex billing Perfect attendance week 3 Thank a customer for "customer since" Request a rush for a typing request Perfect attendance Week 2 Help a peer Submit a compliment for a rep complete call review Give a high 5 Perfect attendance Week 1 De- escalate a call Walk a Rep through interactive forms Clean your desk Walk a rep through guidelines Schedule idevelop time Did "not" have to pull a call Share an update with your peer Rep gives you Kudos for helping Share something valuable with the team Walk a rep through FAO resolution Perfect attendance week 4 Use 15 or less ACW in a day Introduce yourself to a newbie No 2nd level escalation within a week Resolve complex billing Perfect attendance week 3 Thank a customer for "customer since" Request a rush for a typing request Perfect attendance Week 2 Help a peer Submit a compliment for a rep complete call review Give a high 5 Perfect attendance Week 1 De- escalate a call Walk a Rep through interactive forms Clean your desk Walk a rep through guidelines Schedule idevelop time Did "not" have to pull a call Share an update with your peer Rep gives you Kudos for helping Share something valuable with the team
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Walk a rep through FAO resolution
Perfect attendance week 4
Use 15 or less ACW in a day
Introduce yourself to a newbie
No 2nd level escalation within a week
Resolve complex billing
Perfect attendance week 3
Thank a customer for "customer since"
Request a rush for a typing request
Perfect attendance Week 2
Help a peer
Submit a compliment for a rep
complete call review
Give a
high 5
Perfect attendance Week 1
De-escalate a call
Walk a Rep through interactive forms
Clean your desk
Walk a rep through guidelines
Schedule idevelop time
Did "not" have to pull a call
Share an update with your peer
Rep gives you Kudos for helping
Share something valuable with the team