“Just filleverythingthat’s dueto refill.”“I alwayshaveproblemswhen I comehere.”“Is that90days?”“I paid$X.XXlast time!”“Can I getit sooner ifI paycash?”“Did that gothrough myinsurance?”“What doyou mean Ihave adeductible?”“Can youfind me aGoodRx?”“I’ve neverneeded aPA before!”“Sincewhen doyou closeat 7?”“My bottlesays Ihaverefills.”“I don’tknow thedoctor’sname.”“You’vedone it formebefore.”“I got acall/text.”“But I NEEDthatmedication.”“Why didn’t I get allmymedication?”/“Whenwill it be here?”“The doctorsaid theysent it/calledit in already.”“ButI’mout!”“I can’t wait xminutes. Ineed it now.”“My doctorsaid itwould be$X.XX.”“I only wantmy painmeds. Notthe rest.”*describeshow the pilllooks insteadof givingname**9:05 a.m.*“What doyou meanit’s notready?”“Why can’t youcall thedoctor/insurancefor me?”“Just filleverythingthat’s dueto refill.”“I alwayshaveproblemswhen I comehere.”“Is that90days?”“I paid$X.XXlast time!”“Can I getit sooner ifI paycash?”“Did that gothrough myinsurance?”“What doyou mean Ihave adeductible?”“Can youfind me aGoodRx?”“I’ve neverneeded aPA before!”“Sincewhen doyou closeat 7?”“My bottlesays Ihaverefills.”“I don’tknow thedoctor’sname.”“You’vedone it formebefore.”“I got acall/text.”“But I NEEDthatmedication.”“Why didn’t I get allmymedication?”/“Whenwill it be here?”“The doctorsaid theysent it/calledit in already.”“ButI’mout!”“I can’t wait xminutes. Ineed it now.”“My doctorsaid itwould be$X.XX.”“I only wantmy painmeds. Notthe rest.”*describeshow the pilllooks insteadof givingname**9:05 a.m.*“What doyou meanit’s notready?”“Why can’t youcall thedoctor/insurancefor me?”

The Patient Said… - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “Just fill everything that’s due to refill.”
  2. “I always have problems when I come here.”
  3. “Is that 90 days?”
  4. “I paid $X.XX last time!”
  5. “Can I get it sooner if I pay cash?”
  6. “Did that go through my insurance?”
  7. “What do you mean I have a deductible?”
  8. “Can you find me a GoodRx?”
  9. “I’ve never needed a PA before!”
  10. “Since when do you close at 7?”
  11. “My bottle says I have refills.”
  12. “I don’t know the doctor’s name.”
  13. “You’ve done it for me before.”
  14. “I got a call/text.”
  15. “But I NEED that medication.”
  16. “Why didn’t I get all my medication?”/“When will it be here?”
  17. “The doctor said they sent it/called it in already.”
  18. “But I’m out!”
  19. “I can’t wait x minutes. I need it now.”
  20. “My doctor said it would be $X.XX.”
  21. “I only want my pain meds. Not the rest.”
  22. *describes how the pill looks instead of giving name*
  23. *9:05 a.m.* “What do you mean it’s not ready?”
  24. “Why can’t you call the doctor/insurance for me?”