“ButI’mout!”“Why can’t youcall thedoctor/insurancefor me?”“I’ve neverneeded aPA before!”“Just filleverythingthat’s dueto refill.”*9:05 a.m.*“What doyou meanit’s notready?”“My doctorsaid itwould be$X.XX.”“Can I getit sooner ifI paycash?”“I can’t wait xminutes. Ineed it now.”“Why didn’t I get allmymedication?”/“Whenwill it be here?”“You’vedone it formebefore.”“What doyou mean Ihave adeductible?”“But I NEEDthatmedication.”“The doctorsaid theysent it/calledit in already.”“My bottlesays Ihaverefills.”“Can youfind me aGoodRx?”“Is that90days?”“I only wantmy painmeds. Notthe rest.”“I got acall/text.”*describeshow the pilllooks insteadof givingname*“I don’tknow thedoctor’sname.”“Did that gothrough myinsurance?”“I alwayshaveproblemswhen I comehere.”“Sincewhen doyou closeat 7?”“I paid$X.XXlast time!”“ButI’mout!”“Why can’t youcall thedoctor/insurancefor me?”“I’ve neverneeded aPA before!”“Just filleverythingthat’s dueto refill.”*9:05 a.m.*“What doyou meanit’s notready?”“My doctorsaid itwould be$X.XX.”“Can I getit sooner ifI paycash?”“I can’t wait xminutes. Ineed it now.”“Why didn’t I get allmymedication?”/“Whenwill it be here?”“You’vedone it formebefore.”“What doyou mean Ihave adeductible?”“But I NEEDthatmedication.”“The doctorsaid theysent it/calledit in already.”“My bottlesays Ihaverefills.”“Can youfind me aGoodRx?”“Is that90days?”“I only wantmy painmeds. Notthe rest.”“I got acall/text.”*describeshow the pilllooks insteadof givingname*“I don’tknow thedoctor’sname.”“Did that gothrough myinsurance?”“I alwayshaveproblemswhen I comehere.”“Sincewhen doyou closeat 7?”“I paid$X.XXlast time!”

The Patient Said… - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “But I’m out!”
  2. “Why can’t you call the doctor/insurance for me?”
  3. “I’ve never needed a PA before!”
  4. “Just fill everything that’s due to refill.”
  5. *9:05 a.m.* “What do you mean it’s not ready?”
  6. “My doctor said it would be $X.XX.”
  7. “Can I get it sooner if I pay cash?”
  8. “I can’t wait x minutes. I need it now.”
  9. “Why didn’t I get all my medication?”/“When will it be here?”
  10. “You’ve done it for me before.”
  11. “What do you mean I have a deductible?”
  12. “But I NEED that medication.”
  13. “The doctor said they sent it/called it in already.”
  14. “My bottle says I have refills.”
  15. “Can you find me a GoodRx?”
  16. “Is that 90 days?”
  17. “I only want my pain meds. Not the rest.”
  18. “I got a call/text.”
  19. *describes how the pill looks instead of giving name*
  20. “I don’t know the doctor’s name.”
  21. “Did that go through my insurance?”
  22. “I always have problems when I come here.”
  23. “Since when do you close at 7?”
  24. “I paid $X.XX last time!”