“I paid$X.XXlast time!”“ButI’mout!”“I only wantmy painmeds. Notthe rest.”“I’ve neverneeded aPA before!”“The doctorsaid theysent it/calledit in already.”“I don’tknow thedoctor’sname.”“I alwayshaveproblemswhen I comehere.”*describeshow the pilllooks insteadof givingname*“My doctorsaid itwould be$X.XX.”“Just filleverythingthat’s dueto refill.”“Sincewhen doyou closeat 7?”“I can’t wait xminutes. Ineed it now.”*9:05 a.m.*“What doyou meanit’s notready?”“But I NEEDthatmedication.”“Can I getit sooner ifI paycash?”“Can youfind me aGoodRx?”“I got acall/text.”“My bottlesays Ihaverefills.”“You’vedone it formebefore.”“Why didn’t I get allmymedication?”/“Whenwill it be here?”“Why can’t youcall thedoctor/insurancefor me?”“What doyou mean Ihave adeductible?”“Is that90days?”“Did that gothrough myinsurance?”“I paid$X.XXlast time!”“ButI’mout!”“I only wantmy painmeds. Notthe rest.”“I’ve neverneeded aPA before!”“The doctorsaid theysent it/calledit in already.”“I don’tknow thedoctor’sname.”“I alwayshaveproblemswhen I comehere.”*describeshow the pilllooks insteadof givingname*“My doctorsaid itwould be$X.XX.”“Just filleverythingthat’s dueto refill.”“Sincewhen doyou closeat 7?”“I can’t wait xminutes. Ineed it now.”*9:05 a.m.*“What doyou meanit’s notready?”“But I NEEDthatmedication.”“Can I getit sooner ifI paycash?”“Can youfind me aGoodRx?”“I got acall/text.”“My bottlesays Ihaverefills.”“You’vedone it formebefore.”“Why didn’t I get allmymedication?”/“Whenwill it be here?”“Why can’t youcall thedoctor/insurancefor me?”“What doyou mean Ihave adeductible?”“Is that90days?”“Did that gothrough myinsurance?”

The Patient Said… - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I paid $X.XX last time!”
  2. “But I’m out!”
  3. “I only want my pain meds. Not the rest.”
  4. “I’ve never needed a PA before!”
  5. “The doctor said they sent it/called it in already.”
  6. “I don’t know the doctor’s name.”
  7. “I always have problems when I come here.”
  8. *describes how the pill looks instead of giving name*
  9. “My doctor said it would be $X.XX.”
  10. “Just fill everything that’s due to refill.”
  11. “Since when do you close at 7?”
  12. “I can’t wait x minutes. I need it now.”
  13. *9:05 a.m.* “What do you mean it’s not ready?”
  14. “But I NEED that medication.”
  15. “Can I get it sooner if I pay cash?”
  16. “Can you find me a GoodRx?”
  17. “I got a call/text.”
  18. “My bottle says I have refills.”
  19. “You’ve done it for me before.”
  20. “Why didn’t I get all my medication?”/“When will it be here?”
  21. “Why can’t you call the doctor/insurance for me?”
  22. “What do you mean I have a deductible?”
  23. “Is that 90 days?”
  24. “Did that go through my insurance?”