“My bottlesays Ihaverefills.”“Just filleverythingthat’s dueto refill.”“Why can’t youcall thedoctor/insurancefor me?”“What doyou mean Ihave adeductible?”*describeshow the pilllooks insteadof givingname*“Sincewhen doyou closeat 7?”“I can’t wait xminutes. Ineed it now.”“Can I getit sooner ifI paycash?”“You’vedone it formebefore.”“I paid$X.XXlast time!”“I got acall/text.”“I’ve neverneeded aPA before!”“ButI’mout!”“The doctorsaid theysent it/calledit in already.”*9:05 a.m.*“What doyou meanit’s notready?”“Is that90days?”“My doctorsaid itwould be$X.XX.”“I don’tknow thedoctor’sname.”“I only wantmy painmeds. Notthe rest.”“I alwayshaveproblemswhen I comehere.”“Why didn’t I get allmymedication?”/“Whenwill it be here?”“Did that gothrough myinsurance?”“But I NEEDthatmedication.”“Can youfind me aGoodRx?”“My bottlesays Ihaverefills.”“Just filleverythingthat’s dueto refill.”“Why can’t youcall thedoctor/insurancefor me?”“What doyou mean Ihave adeductible?”*describeshow the pilllooks insteadof givingname*“Sincewhen doyou closeat 7?”“I can’t wait xminutes. Ineed it now.”“Can I getit sooner ifI paycash?”“You’vedone it formebefore.”“I paid$X.XXlast time!”“I got acall/text.”“I’ve neverneeded aPA before!”“ButI’mout!”“The doctorsaid theysent it/calledit in already.”*9:05 a.m.*“What doyou meanit’s notready?”“Is that90days?”“My doctorsaid itwould be$X.XX.”“I don’tknow thedoctor’sname.”“I only wantmy painmeds. Notthe rest.”“I alwayshaveproblemswhen I comehere.”“Why didn’t I get allmymedication?”/“Whenwill it be here?”“Did that gothrough myinsurance?”“But I NEEDthatmedication.”“Can youfind me aGoodRx?”

The Patient Said… - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “My bottle says I have refills.”
  2. “Just fill everything that’s due to refill.”
  3. “Why can’t you call the doctor/insurance for me?”
  4. “What do you mean I have a deductible?”
  5. *describes how the pill looks instead of giving name*
  6. “Since when do you close at 7?”
  7. “I can’t wait x minutes. I need it now.”
  8. “Can I get it sooner if I pay cash?”
  9. “You’ve done it for me before.”
  10. “I paid $X.XX last time!”
  11. “I got a call/text.”
  12. “I’ve never needed a PA before!”
  13. “But I’m out!”
  14. “The doctor said they sent it/called it in already.”
  15. *9:05 a.m.* “What do you mean it’s not ready?”
  16. “Is that 90 days?”
  17. “My doctor said it would be $X.XX.”
  18. “I don’t know the doctor’s name.”
  19. “I only want my pain meds. Not the rest.”
  20. “I always have problems when I come here.”
  21. “Why didn’t I get all my medication?”/“When will it be here?”
  22. “Did that go through my insurance?”
  23. “But I NEED that medication.”
  24. “Can you find me a GoodRx?”