“I don’tknow thedoctor’sname.”“Why didn’t I get allmymedication?”/“Whenwill it be here?”“Is that90days?”“I can’t wait xminutes. Ineed it now.”“My bottlesays Ihaverefills.”“I only wantmy painmeds. Notthe rest.”“The doctorsaid theysent it/calledit in already.”*describeshow the pilllooks insteadof givingname*“Can I getit sooner ifI paycash?”“Sincewhen doyou closeat 7?”“My doctorsaid itwould be$X.XX.”“You’vedone it formebefore.”“Can youfind me aGoodRx?”“Just filleverythingthat’s dueto refill.”“I paid$X.XXlast time!”“But I NEEDthatmedication.”*9:05 a.m.*“What doyou meanit’s notready?”“Did that gothrough myinsurance?”“What doyou mean Ihave adeductible?”“I alwayshaveproblemswhen I comehere.”“ButI’mout!”“I’ve neverneeded aPA before!”“Why can’t youcall thedoctor/insurancefor me?”“I got acall/text.”“I don’tknow thedoctor’sname.”“Why didn’t I get allmymedication?”/“Whenwill it be here?”“Is that90days?”“I can’t wait xminutes. Ineed it now.”“My bottlesays Ihaverefills.”“I only wantmy painmeds. Notthe rest.”“The doctorsaid theysent it/calledit in already.”*describeshow the pilllooks insteadof givingname*“Can I getit sooner ifI paycash?”“Sincewhen doyou closeat 7?”“My doctorsaid itwould be$X.XX.”“You’vedone it formebefore.”“Can youfind me aGoodRx?”“Just filleverythingthat’s dueto refill.”“I paid$X.XXlast time!”“But I NEEDthatmedication.”*9:05 a.m.*“What doyou meanit’s notready?”“Did that gothrough myinsurance?”“What doyou mean Ihave adeductible?”“I alwayshaveproblemswhen I comehere.”“ButI’mout!”“I’ve neverneeded aPA before!”“Why can’t youcall thedoctor/insurancefor me?”“I got acall/text.”

The Patient Said… - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I don’t know the doctor’s name.”
  2. “Why didn’t I get all my medication?”/“When will it be here?”
  3. “Is that 90 days?”
  4. “I can’t wait x minutes. I need it now.”
  5. “My bottle says I have refills.”
  6. “I only want my pain meds. Not the rest.”
  7. “The doctor said they sent it/called it in already.”
  8. *describes how the pill looks instead of giving name*
  9. “Can I get it sooner if I pay cash?”
  10. “Since when do you close at 7?”
  11. “My doctor said it would be $X.XX.”
  12. “You’ve done it for me before.”
  13. “Can you find me a GoodRx?”
  14. “Just fill everything that’s due to refill.”
  15. “I paid $X.XX last time!”
  16. “But I NEED that medication.”
  17. *9:05 a.m.* “What do you mean it’s not ready?”
  18. “Did that go through my insurance?”
  19. “What do you mean I have a deductible?”
  20. “I always have problems when I come here.”
  21. “But I’m out!”
  22. “I’ve never needed a PA before!”
  23. “Why can’t you call the doctor/insurance for me?”
  24. “I got a call/text.”