“I alwayshaveproblemswhen I comehere.”“I only wantmy painmeds. Notthe rest.”“I can’t wait xminutes. Ineed it now.”“My bottlesays Ihaverefills.”“ButI’mout!”“You’vedone it formebefore.”“I don’tknow thedoctor’sname.”“Did that gothrough myinsurance?”“Just filleverythingthat’s dueto refill.”“Can I getit sooner ifI paycash?”“Sincewhen doyou closeat 7?”“Why didn’t I get allmymedication?”/“Whenwill it be here?”“But I NEEDthatmedication.”“The doctorsaid theysent it/calledit in already.”*9:05 a.m.*“What doyou meanit’s notready?”“Why can’t youcall thedoctor/insurancefor me?”“I got acall/text.”*describeshow the pilllooks insteadof givingname*“What doyou mean Ihave adeductible?”“Can youfind me aGoodRx?”“I’ve neverneeded aPA before!”“My doctorsaid itwould be$X.XX.”“I paid$X.XXlast time!”“Is that90days?”“I alwayshaveproblemswhen I comehere.”“I only wantmy painmeds. Notthe rest.”“I can’t wait xminutes. Ineed it now.”“My bottlesays Ihaverefills.”“ButI’mout!”“You’vedone it formebefore.”“I don’tknow thedoctor’sname.”“Did that gothrough myinsurance?”“Just filleverythingthat’s dueto refill.”“Can I getit sooner ifI paycash?”“Sincewhen doyou closeat 7?”“Why didn’t I get allmymedication?”/“Whenwill it be here?”“But I NEEDthatmedication.”“The doctorsaid theysent it/calledit in already.”*9:05 a.m.*“What doyou meanit’s notready?”“Why can’t youcall thedoctor/insurancefor me?”“I got acall/text.”*describeshow the pilllooks insteadof givingname*“What doyou mean Ihave adeductible?”“Can youfind me aGoodRx?”“I’ve neverneeded aPA before!”“My doctorsaid itwould be$X.XX.”“I paid$X.XXlast time!”“Is that90days?”

The Patient Said… - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I always have problems when I come here.”
  2. “I only want my pain meds. Not the rest.”
  3. “I can’t wait x minutes. I need it now.”
  4. “My bottle says I have refills.”
  5. “But I’m out!”
  6. “You’ve done it for me before.”
  7. “I don’t know the doctor’s name.”
  8. “Did that go through my insurance?”
  9. “Just fill everything that’s due to refill.”
  10. “Can I get it sooner if I pay cash?”
  11. “Since when do you close at 7?”
  12. “Why didn’t I get all my medication?”/“When will it be here?”
  13. “But I NEED that medication.”
  14. “The doctor said they sent it/called it in already.”
  15. *9:05 a.m.* “What do you mean it’s not ready?”
  16. “Why can’t you call the doctor/insurance for me?”
  17. “I got a call/text.”
  18. *describes how the pill looks instead of giving name*
  19. “What do you mean I have a deductible?”
  20. “Can you find me a GoodRx?”
  21. “I’ve never needed a PA before!”
  22. “My doctor said it would be $X.XX.”
  23. “I paid $X.XX last time!”
  24. “Is that 90 days?”