COACHINGAPOLOGYGRATITUDE FIRSTTIMEREPLYEMPATHYFAULTGREETINGHAPPYCUSTOMERSERVICEPATIENCEGOALUNDERSTANDRESOLVECOURTESYTHANKYOUDELIVERINGWOW OPTIONSACTIVELISTENERTOUCHPOINTSJARGONFREEATTITUDECANNEDRESPONSEANGRYEXPRESSIONCOACHINGAPOLOGYGRATITUDE FIRSTTIMEREPLYEMPATHYFAULTGREETINGHAPPYCUSTOMERSERVICEPATIENCEGOALUNDERSTANDRESOLVECOURTESYTHANKYOUDELIVERINGWOW OPTIONSACTIVELISTENERTOUCHPOINTSJARGONFREEATTITUDECANNEDRESPONSEANGRYEXPRESSION

CUSTOMER SERVICE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. COACHING
  2. APOLOGY
  3. GRATITUDE
  4. FIRST TIME REPLY
  5. EMPATHY
  6. FAULT
  7. GREETING
  8. HAPPY
  9. CUSTOMER SERVICE
  10. PATIENCE
  11. GOAL
  12. UNDERSTAND
  13. RESOLVE
  14. COURTESY
  15. THANK YOU
  16. DELIVERING WOW
  17. OPTIONS
  18. ACTIVE LISTENER
  19. TOUCHPOINTS
  20. JARGON FREE
  21. ATTITUDE
  22. CANNED RESPONSE
  23. ANGRY
  24. EXPRESSION