ACTIVELISTENERANGRYGREETINGEMPATHYTOUCHPOINTSFIRSTTIMEREPLYGRATITUDE ATTITUDEDELIVERINGWOW HAPPYCOACHINGTHANKYOUPATIENCEJARGONFREEEXPRESSIONUNDERSTANDFAULTGOALCOURTESYRESOLVEAPOLOGYCUSTOMERSERVICEOPTIONSCANNEDRESPONSEACTIVELISTENERANGRYGREETINGEMPATHYTOUCHPOINTSFIRSTTIMEREPLYGRATITUDE ATTITUDEDELIVERINGWOW HAPPYCOACHINGTHANKYOUPATIENCEJARGONFREEEXPRESSIONUNDERSTANDFAULTGOALCOURTESYRESOLVEAPOLOGYCUSTOMERSERVICEOPTIONSCANNEDRESPONSE

CUSTOMER SERVICE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ACTIVE LISTENER
  2. ANGRY
  3. GREETING
  4. EMPATHY
  5. TOUCHPOINTS
  6. FIRST TIME REPLY
  7. GRATITUDE
  8. ATTITUDE
  9. DELIVERING WOW
  10. HAPPY
  11. COACHING
  12. THANK YOU
  13. PATIENCE
  14. JARGON FREE
  15. EXPRESSION
  16. UNDERSTAND
  17. FAULT
  18. GOAL
  19. COURTESY
  20. RESOLVE
  21. APOLOGY
  22. CUSTOMER SERVICE
  23. OPTIONS
  24. CANNED RESPONSE