EMPATHYGRATITUDE DELIVERINGWOW COACHINGGOALANGRYATTITUDECUSTOMERSERVICEEXPRESSIONPATIENCECANNEDRESPONSEGREETINGUNDERSTANDAPOLOGYHAPPYACTIVELISTENERJARGONFREEFIRSTTIMEREPLYTOUCHPOINTSFAULTCOURTESYOPTIONSTHANKYOURESOLVEEMPATHYGRATITUDE DELIVERINGWOW COACHINGGOALANGRYATTITUDECUSTOMERSERVICEEXPRESSIONPATIENCECANNEDRESPONSEGREETINGUNDERSTANDAPOLOGYHAPPYACTIVELISTENERJARGONFREEFIRSTTIMEREPLYTOUCHPOINTSFAULTCOURTESYOPTIONSTHANKYOURESOLVE

CUSTOMER SERVICE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. EMPATHY
  2. GRATITUDE
  3. DELIVERING WOW
  4. COACHING
  5. GOAL
  6. ANGRY
  7. ATTITUDE
  8. CUSTOMER SERVICE
  9. EXPRESSION
  10. PATIENCE
  11. CANNED RESPONSE
  12. GREETING
  13. UNDERSTAND
  14. APOLOGY
  15. HAPPY
  16. ACTIVE LISTENER
  17. JARGON FREE
  18. FIRST TIME REPLY
  19. TOUCHPOINTS
  20. FAULT
  21. COURTESY
  22. OPTIONS
  23. THANK YOU
  24. RESOLVE