GREETINGUNDERSTANDATTITUDEPATIENCECOACHINGACTIVELISTENERJARGONFREERESOLVEANGRYGRATITUDE THANKYOUFAULTAPOLOGYFIRSTTIMEREPLYCUSTOMERSERVICEEXPRESSIONTOUCHPOINTSCANNEDRESPONSEOPTIONSEMPATHYGOALCOURTESYHAPPYDELIVERINGWOW GREETINGUNDERSTANDATTITUDEPATIENCECOACHINGACTIVELISTENERJARGONFREERESOLVEANGRYGRATITUDE THANKYOUFAULTAPOLOGYFIRSTTIMEREPLYCUSTOMERSERVICEEXPRESSIONTOUCHPOINTSCANNEDRESPONSEOPTIONSEMPATHYGOALCOURTESYHAPPYDELIVERINGWOW 

CUSTOMER SERVICE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. GREETING
  2. UNDERSTAND
  3. ATTITUDE
  4. PATIENCE
  5. COACHING
  6. ACTIVE LISTENER
  7. JARGON FREE
  8. RESOLVE
  9. ANGRY
  10. GRATITUDE
  11. THANK YOU
  12. FAULT
  13. APOLOGY
  14. FIRST TIME REPLY
  15. CUSTOMER SERVICE
  16. EXPRESSION
  17. TOUCHPOINTS
  18. CANNED RESPONSE
  19. OPTIONS
  20. EMPATHY
  21. GOAL
  22. COURTESY
  23. HAPPY
  24. DELIVERING WOW