COACHINGEXPRESSIONTOUCHPOINTSFAULTRESOLVEFIRSTTIMEREPLYEMPATHYCOURTESYCANNEDRESPONSEGRATITUDE HAPPYTHANKYOUOPTIONSATTITUDEGREETINGUNDERSTANDANGRYGOALDELIVERINGWOW APOLOGYCUSTOMERSERVICEJARGONFREEACTIVELISTENERPATIENCECOACHINGEXPRESSIONTOUCHPOINTSFAULTRESOLVEFIRSTTIMEREPLYEMPATHYCOURTESYCANNEDRESPONSEGRATITUDE HAPPYTHANKYOUOPTIONSATTITUDEGREETINGUNDERSTANDANGRYGOALDELIVERINGWOW APOLOGYCUSTOMERSERVICEJARGONFREEACTIVELISTENERPATIENCE

CUSTOMER SERVICE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. COACHING
  2. EXPRESSION
  3. TOUCHPOINTS
  4. FAULT
  5. RESOLVE
  6. FIRST TIME REPLY
  7. EMPATHY
  8. COURTESY
  9. CANNED RESPONSE
  10. GRATITUDE
  11. HAPPY
  12. THANK YOU
  13. OPTIONS
  14. ATTITUDE
  15. GREETING
  16. UNDERSTAND
  17. ANGRY
  18. GOAL
  19. DELIVERING WOW
  20. APOLOGY
  21. CUSTOMER SERVICE
  22. JARGON FREE
  23. ACTIVE LISTENER
  24. PATIENCE