Use thepropercallclosingUseFindHelpfor amemberCompletea GHMCAPerforma MarxLookupAnswer amember'squestionsaboutbenefitsTry differentsearchcriteria in theTEPEat apieceof fruitListen toyourfavoritesongUse"feedback"button inthe TEPTake abriskwalkAnswer/Aska question inthe slackchannelTransfer acall to thecarrierHave anadherenceof 70%Remind yourcallers tostay on forthe NPSSurveyDrink 16oz ofWaterAnswer amember'squestionsabout dentalShare yourfavorite thingaboutworking forGHSendanotheragent acomplimentDress upforDecadesDayPost yourfavoritefeature ofthe TEPComplete5 ActionTicketsHave anassociationrate of85%Tell yourmanagerwhy youappreciatethemAnswer amember'squestionsabout visionComplete5 ActionTicketsUse thepropercallclosingUseFindHelpfor amemberCompletea GHMCAPerforma MarxLookupAnswer amember'squestionsaboutbenefitsTry differentsearchcriteria in theTEPEat apieceof fruitListen toyourfavoritesongUse"feedback"button inthe TEPTake abriskwalkAnswer/Aska question inthe slackchannelTransfer acall to thecarrierHave anadherenceof 70%Remind yourcallers tostay on forthe NPSSurveyDrink 16oz ofWaterAnswer amember'squestionsabout dentalShare yourfavorite thingaboutworking forGHSendanotheragent acomplimentDress upforDecadesDayPost yourfavoritefeature ofthe TEPComplete5 ActionTicketsHave anassociationrate of85%Tell yourmanagerwhy youappreciatethemAnswer amember'squestionsabout visionComplete5 ActionTickets

TEP Launch! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use the proper call closing
  2. Use FindHelp for a member
  3. Complete a GH MCA
  4. Perform a Marx Lookup
  5. Answer a member's questions about benefits
  6. Try different search criteria in the TEP
  7. Eat a piece of fruit
  8. Listen to your favorite song
  9. Use "feedback" button in the TEP
  10. Take a brisk walk
  11. Answer/Ask a question in the slack channel
  12. Transfer a call to the carrier
  13. Have an adherence of 70%
  14. Remind your callers to stay on for the NPS Survey
  15. Drink 16 oz of Water
  16. Answer a member's questions about dental
  17. Share your favorite thing about working for GH
  18. Send another agent a compliment
  19. Dress up for Decades Day
  20. Post your favorite feature of the TEP
  21. Complete 5 Action Tickets
  22. Have an association rate of 85%
  23. Tell your manager why you appreciate them
  24. Answer a member's questions about vision
  25. Complete 5 Action Tickets