SMILEAsk pt howthey wouldlike to beaddressedAsk patient ifthere isanythingelse I canexplainLet yourLead knowwhat the E inAIDELTstands forExplainreason toAIDELT toyour leadEnsure pthascorrectarm bandApologizefor anydelays apt hasManage upa differentdepartmentLet yourLead knowwhat the D inAIDELTstands forIdentify othercoworkerdoing goodwith AIDELTManageup MD orcoworkerVerifyidentity ofpt by 2identifiersSharepositiveexperiencewith acoworkerGive ptadurationAsk pt if theyneed anythingto make themmorecomfortableLet yourLead knowwhat the L inAIDELTstands forKnock onpts doorprior toenteringThank a ptfor lettingus care forthemMake eyecontactwith yourpatientUse thephrase"for yoursafety"Explainprocedure/examIdentifyyourself to apt by nameand roleActivelylisten toyourpatientAsk pt if theywould likedoor closedfor privacySMILEAsk pt howthey wouldlike to beaddressedAsk patient ifthere isanythingelse I canexplainLet yourLead knowwhat the E inAIDELTstands forExplainreason toAIDELT toyour leadEnsure pthascorrectarm bandApologizefor anydelays apt hasManage upa differentdepartmentLet yourLead knowwhat the D inAIDELTstands forIdentify othercoworkerdoing goodwith AIDELTManageup MD orcoworkerVerifyidentity ofpt by 2identifiersSharepositiveexperiencewith acoworkerGive ptadurationAsk pt if theyneed anythingto make themmorecomfortableLet yourLead knowwhat the L inAIDELTstands forKnock onpts doorprior toenteringThank a ptfor lettingus care forthemMake eyecontactwith yourpatientUse thephrase"for yoursafety"Explainprocedure/examIdentifyyourself to apt by nameand roleActivelylisten toyourpatientAsk pt if theywould likedoor closedfor privacy

AIDELT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SMILE
  2. Ask pt how they would like to be addressed
  3. Ask patient if there is anything else I can explain
  4. Let your Lead know what the E in AIDELT stands for
  5. Explain reason to AIDELT to your lead
  6. Ensure pt has correct arm band
  7. Apologize for any delays a pt has
  8. Manage up a different department
  9. Let your Lead know what the D in AIDELT stands for
  10. Identify other coworker doing good with AIDELT
  11. Manage up MD or coworker
  12. Verify identity of pt by 2 identifiers
  13. Share positive experience with a coworker
  14. Give pt a duration
  15. Ask pt if they need anything to make them more comfortable
  16. Let your Lead know what the L in AIDELT stands for
  17. Knock on pts door prior to entering
  18. Thank a pt for letting us care for them
  19. Make eye contact with your patient
  20. Use the phrase "for your safety"
  21. Explain procedure/exam
  22. Identify yourself to a pt by name and role
  23. Actively listen to your patient
  24. Ask pt if they would like door closed for privacy