Delivered5 *ServiceWas puton hold byacustomerSaid"I canassist youwith..."Apologized,showedempathy forthe long holdtimeCompletedscript onall calls1 aptperhourUsed acheerfulvoiceSaid"I hopeyou have agreat day!"Used acheerfulvoiceSet abeachbath aptDefused afrustratedcustomerMade aco-workersdayUsed thecustomersnameOvercamea priceobjectionCustomertold youabout theirweekendCustomersaid youwerehelpfulUsedrebuttalfor linersUpdated acustomersaddress/phonenumberSaid "Ican helpyou withthat"UsedpolitephrasesSaid:"Thankyou forcalling"No 1leggers20 callouts perhourLaughedDelivered5 *ServiceWas puton hold byacustomerSaid"I canassist youwith..."Apologized,showedempathy forthe long holdtimeCompletedscript onall calls1 aptperhourUsed acheerfulvoiceSaid"I hopeyou have agreat day!"Used acheerfulvoiceSet abeachbath aptDefused afrustratedcustomerMade aco-workersdayUsed thecustomersnameOvercamea priceobjectionCustomertold youabout theirweekendCustomersaid youwerehelpfulUsedrebuttalfor linersUpdated acustomersaddress/phonenumberSaid "Ican helpyou withthat"UsedpolitephrasesSaid:"Thankyou forcalling"No 1leggers20 callouts perhourLaughed

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Delivered 5 * Service
  2. Was put on hold by a customer
  3. Said "I can assist you with..."
  4. Apologized, showed empathy for the long hold time
  5. Completed script on all calls
  6. 1 apt per hour
  7. Used a cheerful voice
  8. Said "I hope you have a great day!"
  9. Used a cheerful voice
  10. Set a beach bath apt
  11. Defused a frustrated customer
  12. Made a co-workers day
  13. Used the customers name
  14. Overcame a price objection
  15. Customer told you about their weekend
  16. Customer said you were helpful
  17. Used rebuttal for liners
  18. Updated a customers address/phone number
  19. Said "I can help you with that"
  20. Used polite phrases
  21. Said: "Thank you for calling"
  22. No 1 leggers
  23. 20 call outs per hour
  24. Laughed