UsedpolitephrasesUsed acheerfulvoiceSet abeachbath aptApologized,showedempathy forthe long holdtime1 aptperhourLaughed20 callouts perhourSaid"I canassist youwith..."No 1leggersCustomersaid youwerehelpfulDefused afrustratedcustomerOvercamea priceobjectionCustomertold youabout theirweekendSaid:"Thankyou forcalling"Used thecustomersnameUpdated acustomersaddress/phonenumberUsed acheerfulvoiceSaid "Ican helpyou withthat"Made aco-workersdayDelivered5 *ServiceUsedrebuttalfor linersWas puton hold byacustomerSaid"I hopeyou have agreat day!"Completedscript onall callsUsedpolitephrasesUsed acheerfulvoiceSet abeachbath aptApologized,showedempathy forthe long holdtime1 aptperhourLaughed20 callouts perhourSaid"I canassist youwith..."No 1leggersCustomersaid youwerehelpfulDefused afrustratedcustomerOvercamea priceobjectionCustomertold youabout theirweekendSaid:"Thankyou forcalling"Used thecustomersnameUpdated acustomersaddress/phonenumberUsed acheerfulvoiceSaid "Ican helpyou withthat"Made aco-workersdayDelivered5 *ServiceUsedrebuttalfor linersWas puton hold byacustomerSaid"I hopeyou have agreat day!"Completedscript onall calls

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used polite phrases
  2. Used a cheerful voice
  3. Set a beach bath apt
  4. Apologized, showed empathy for the long hold time
  5. 1 apt per hour
  6. Laughed
  7. 20 call outs per hour
  8. Said "I can assist you with..."
  9. No 1 leggers
  10. Customer said you were helpful
  11. Defused a frustrated customer
  12. Overcame a price objection
  13. Customer told you about their weekend
  14. Said: "Thank you for calling"
  15. Used the customers name
  16. Updated a customers address/phone number
  17. Used a cheerful voice
  18. Said "I can help you with that"
  19. Made a co-workers day
  20. Delivered 5 * Service
  21. Used rebuttal for liners
  22. Was put on hold by a customer
  23. Said "I hope you have a great day!"
  24. Completed script on all calls