Apologized,showedempathy forthe long holdtimeUsed thecustomersnameUsedrebuttalfor linersSaid:"Thankyou forcalling"1 aptperhourUsed acheerfulvoiceUsed acheerfulvoiceDelivered5 *ServiceWas puton hold byacustomerCustomertold youabout theirweekendLaughedDefused afrustratedcustomerNo 1leggersUpdated acustomersaddress/phonenumberMade aco-workersday20 callouts perhourSaid "Ican helpyou withthat"Said"I hopeyou have agreat day!"UsedpolitephrasesSet abeachbath aptSaid"I canassist youwith..."Customersaid youwerehelpfulCompletedscript onall callsOvercamea priceobjectionApologized,showedempathy forthe long holdtimeUsed thecustomersnameUsedrebuttalfor linersSaid:"Thankyou forcalling"1 aptperhourUsed acheerfulvoiceUsed acheerfulvoiceDelivered5 *ServiceWas puton hold byacustomerCustomertold youabout theirweekendLaughedDefused afrustratedcustomerNo 1leggersUpdated acustomersaddress/phonenumberMade aco-workersday20 callouts perhourSaid "Ican helpyou withthat"Said"I hopeyou have agreat day!"UsedpolitephrasesSet abeachbath aptSaid"I canassist youwith..."Customersaid youwerehelpfulCompletedscript onall callsOvercamea priceobjection

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Apologized, showed empathy for the long hold time
  2. Used the customers name
  3. Used rebuttal for liners
  4. Said: "Thank you for calling"
  5. 1 apt per hour
  6. Used a cheerful voice
  7. Used a cheerful voice
  8. Delivered 5 * Service
  9. Was put on hold by a customer
  10. Customer told you about their weekend
  11. Laughed
  12. Defused a frustrated customer
  13. No 1 leggers
  14. Updated a customers address/phone number
  15. Made a co-workers day
  16. 20 call outs per hour
  17. Said "I can help you with that"
  18. Said "I hope you have a great day!"
  19. Used polite phrases
  20. Set a beach bath apt
  21. Said "I can assist you with..."
  22. Customer said you were helpful
  23. Completed script on all calls
  24. Overcame a price objection