Customertold youabout theirweekendUpdated acustomersaddress/phonenumberSaid"I canassist youwith..."Made aco-workersdaySaid:"Thankyou forcalling"Said"I hopeyou have agreat day!"Apologized,showedempathy forthe long holdtimeDefused afrustratedcustomerUsed acheerfulvoiceSet abeachbath aptCustomersaid youwerehelpful1 aptperhourOvercamea priceobjectionWas puton hold byacustomerUsedrebuttalfor linersCompletedscript onall callsDelivered5 *ServiceNo 1leggersSaid "Ican helpyou withthat"20 callouts perhourUsed acheerfulvoiceUsed thecustomersnameUsedpolitephrasesLaughedCustomertold youabout theirweekendUpdated acustomersaddress/phonenumberSaid"I canassist youwith..."Made aco-workersdaySaid:"Thankyou forcalling"Said"I hopeyou have agreat day!"Apologized,showedempathy forthe long holdtimeDefused afrustratedcustomerUsed acheerfulvoiceSet abeachbath aptCustomersaid youwerehelpful1 aptperhourOvercamea priceobjectionWas puton hold byacustomerUsedrebuttalfor linersCompletedscript onall callsDelivered5 *ServiceNo 1leggersSaid "Ican helpyou withthat"20 callouts perhourUsed acheerfulvoiceUsed thecustomersnameUsedpolitephrasesLaughed

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer told you about their weekend
  2. Updated a customers address/phone number
  3. Said "I can assist you with..."
  4. Made a co-workers day
  5. Said: "Thank you for calling"
  6. Said "I hope you have a great day!"
  7. Apologized, showed empathy for the long hold time
  8. Defused a frustrated customer
  9. Used a cheerful voice
  10. Set a beach bath apt
  11. Customer said you were helpful
  12. 1 apt per hour
  13. Overcame a price objection
  14. Was put on hold by a customer
  15. Used rebuttal for liners
  16. Completed script on all calls
  17. Delivered 5 * Service
  18. No 1 leggers
  19. Said "I can help you with that"
  20. 20 call outs per hour
  21. Used a cheerful voice
  22. Used the customers name
  23. Used polite phrases
  24. Laughed