AALComplete10 verbalvisualauditsUse"recommend"whilepositioning aresolution on 5callsMakeyourcustomerlaughUsecustomer'sname on10 Calls5MagentaMaxOffersCompliment5 teammates5experiencecheck in'sShowupfrontEmpathy /ownershipon 10 callsMIAALSay"Magentaversary"to a customerwhen talkingabout their tenure10OffersSend10PGSDiscussNBA on5 callsSell anaccessoryAttachP360 onan deviceorderOffer 5xSYNC UPTRACKERComplete20 callsOfferHomeinternetOfferaccessorieson 5 callsRecognizecustomereffort on10 callsSave acancel5 Callsunder 10minutesComplimenta customerabout theiraccount on 5callsAALComplete10 verbalvisualauditsUse"recommend"whilepositioning aresolution on 5callsMakeyourcustomerlaughUsecustomer'sname on10 Calls5MagentaMaxOffersCompliment5 teammates5experiencecheck in'sShowupfrontEmpathy /ownershipon 10 callsMIAALSay"Magentaversary"to a customerwhen talkingabout their tenure10OffersSend10PGSDiscussNBA on5 callsSell anaccessoryAttachP360 onan deviceorderOffer 5xSYNC UPTRACKERComplete20 callsOfferHomeinternetOfferaccessorieson 5 callsRecognizecustomereffort on10 callsSave acancel5 Callsunder 10minutesComplimenta customerabout theiraccount on 5calls

TMO Behavior Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. AAL
  2. Complete 10 verbal visual audits
  3. Use "recommend" while positioning a resolution on 5 calls
  4. Make your customer laugh
  5. Use customer's name on 10 Calls
  6. 5 Magenta Max Offers
  7. Compliment 5 team mates
  8. 5 experience check in's
  9. Show upfront Empathy / ownership on 10 calls
  10. MI AAL
  11. Say "Magentaversary" to a customer when talking about their tenure
  12. 10 Offers
  13. Send 10 PGS
  14. Discuss NBA on 5 calls
  15. Sell an accessory
  16. Attach P360 on an device order
  17. Offer 5x SYNC UP TRACKER
  18. Complete 20 calls
  19. Offer Home internet
  20. Offer accessories on 5 calls
  21. Recognize customer effort on 10 calls
  22. Save a cancel
  23. 5 Calls under 10 minutes
  24. Compliment a customer about their account on 5 calls