Tookincoming callfromsomeone inanother stateTalk to a homewarrantycompany/InsurancecompanyCustomermovedlocations/PSWrongnumberTookincoming callthat Zach Bor Greg hadto call backScheduletotal of 5jobsSpoke tosamecustomer 3times in onedaySomeonecalls forSara, Krisor Zach GYou arecalled bywrongnameAsked acustomerabouttheir petSchedule aplumbingcheck onincoming callTook callback fromcustomerreturningdispatch callTook call forcustomerchecking ETA(not a returncall to dispatch)Someonecall re:septicservicesTook incomingcall fromcustomer withsame name as aDispatcherScheduledappt for abusiness$89diagnosticSpoke tocustomerwho lastname startswith a “Y”Sell a newmembershipJULIE/Locatercalling backfor dispatchSay "MyPleasure"Someonecalls re:financing Took incomingcall from a SE(they calledwrong line)Incomingcall fromnot homeownerSchedule ahvac checkon incomingcallRobocallCustomertells you“Have agreat day"But waitthere’smoreTook incomingcall fromcustomer withsame nameas a CSRRenew amembershipReceivecomplimentfromcustomerSchedule hotwater heateron incomingcallYou areplacedon holdScheduled ahvacmarketedlead onincoming callScheduleinstall onincomingon callTookincoming callfromsomeone inanother stateTalk to a homewarrantycompany/InsurancecompanyCustomermovedlocations/PSWrongnumberTookincoming callthat Zach Bor Greg hadto call backScheduletotal of 5jobsSpoke tosamecustomer 3times in onedaySomeonecalls forSara, Krisor Zach GYou arecalled bywrongnameAsked acustomerabouttheir petSchedule aplumbingcheck onincoming callTook callback fromcustomerreturningdispatch callTook call forcustomerchecking ETA(not a returncall to dispatch)Someonecall re:septicservicesTook incomingcall fromcustomer withsame name as aDispatcherScheduledappt for abusiness$89diagnosticSpoke tocustomerwho lastname startswith a “Y”Sell a newmembershipJULIE/Locatercalling backfor dispatchSay "MyPleasure"Someonecalls re:financing Took incomingcall from a SE(they calledwrong line)Incomingcall fromnot homeownerSchedule ahvac checkon incomingcallRobocallCustomertells you“Have agreat day"But waitthere’smoreTook incomingcall fromcustomer withsame nameas a CSRRenew amembershipReceivecomplimentfromcustomerSchedule hotwater heateron incomingcallYou areplacedon holdScheduled ahvacmarketedlead onincoming callScheduleinstall onincomingon call

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took incoming call from someone in another state
  2. Talk to a home warranty company/ Insurance company
  3. Customer moved locations/PS
  4. Wrong number
  5. Took incoming call that Zach B or Greg had to call back
  6. Schedule total of 5 jobs
  7. Spoke to same customer 3 times in one day
  8. Someone calls for Sara, Kris or Zach G
  9. You are called by wrong name
  10. Asked a customer about their pet
  11. Schedule a plumbing check on incoming call
  12. Took call back from customer returning dispatch call
  13. Took call for customer checking ETA (not a return call to dispatch)
  14. Someone call re: septic services
  15. Took incoming call from customer with same name as a Dispatcher
  16. Scheduled appt for a business $89 diagnostic
  17. Spoke to customer who last name starts with a “Y”
  18. Sell a new membership
  19. JULIE/ Locater calling back for dispatch
  20. Say "My Pleasure"
  21. Someone calls re: financing
  22. Took incoming call from a SE (they called wrong line)
  23. Incoming call from not home owner
  24. Schedule a hvac check on incoming call
  25. Robo call
  26. Customer tells you “Have a great day"
  27. But wait there’s more
  28. Took incoming call from customer with same name as a CSR
  29. Renew a membership
  30. Receive compliment from customer
  31. Schedule hot water heater on incoming call
  32. You are placed on hold
  33. Scheduled a hvac marketed lead on incoming call
  34. Schedule install on incoming on call