Someonecalls re:financingTookincoming callthat Zach Bor Greg hadto call backYou areplacedon holdScheduletotal of 5jobsRobocallSchedule aplumbingcheck onincoming callScheduleinstall onincomingon callSchedule ahvac checkon incomingcallYou arecalled bywrongnameBut waitthere’smoreSpoke tocustomerwho lastname startswith a “Y”Schedule hotwater heateron incomingcallAsked acustomerabouttheir petTalk to a homewarrantycompany/InsurancecompanySay "MyPleasure"WrongnumberSomeonecall re:septicservices Took incomingcall from a SE(they calledwrong line)Incomingcall fromnot homeownerTook callback fromcustomerreturningdispatch callJULIE/Locatercalling backfor dispatchSpoke tosamecustomer 3times in onedayScheduledappt for abusiness$89diagnosticCustomertells you“Have agreat day"ReceivecomplimentfromcustomerTook call forcustomerchecking ETA(not a returncall to dispatch)Someonecalls forSara, Krisor Zach GTook incomingcall fromcustomer withsame name as aDispatcherCustomermovedlocations/PSTookincoming callfromsomeone inanother stateSell a newmembershipRenew amembershipScheduled ahvacmarketedlead onincoming callTook incomingcall fromcustomer withsame nameas a CSRSomeonecalls re:financingTookincoming callthat Zach Bor Greg hadto call backYou areplacedon holdScheduletotal of 5jobsRobocallSchedule aplumbingcheck onincoming callScheduleinstall onincomingon callSchedule ahvac checkon incomingcallYou arecalled bywrongnameBut waitthere’smoreSpoke tocustomerwho lastname startswith a “Y”Schedule hotwater heateron incomingcallAsked acustomerabouttheir petTalk to a homewarrantycompany/InsurancecompanySay "MyPleasure"WrongnumberSomeonecall re:septicservices Took incomingcall from a SE(they calledwrong line)Incomingcall fromnot homeownerTook callback fromcustomerreturningdispatch callJULIE/Locatercalling backfor dispatchSpoke tosamecustomer 3times in onedayScheduledappt for abusiness$89diagnosticCustomertells you“Have agreat day"ReceivecomplimentfromcustomerTook call forcustomerchecking ETA(not a returncall to dispatch)Someonecalls forSara, Krisor Zach GTook incomingcall fromcustomer withsame name as aDispatcherCustomermovedlocations/PSTookincoming callfromsomeone inanother stateSell a newmembershipRenew amembershipScheduled ahvacmarketedlead onincoming callTook incomingcall fromcustomer withsame nameas a CSR

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Someone calls re: financing
  2. Took incoming call that Zach B or Greg had to call back
  3. You are placed on hold
  4. Schedule total of 5 jobs
  5. Robo call
  6. Schedule a plumbing check on incoming call
  7. Schedule install on incoming on call
  8. Schedule a hvac check on incoming call
  9. You are called by wrong name
  10. But wait there’s more
  11. Spoke to customer who last name starts with a “Y”
  12. Schedule hot water heater on incoming call
  13. Asked a customer about their pet
  14. Talk to a home warranty company/ Insurance company
  15. Say "My Pleasure"
  16. Wrong number
  17. Someone call re: septic services
  18. Took incoming call from a SE (they called wrong line)
  19. Incoming call from not home owner
  20. Took call back from customer returning dispatch call
  21. JULIE/ Locater calling back for dispatch
  22. Spoke to same customer 3 times in one day
  23. Scheduled appt for a business $89 diagnostic
  24. Customer tells you “Have a great day"
  25. Receive compliment from customer
  26. Took call for customer checking ETA (not a return call to dispatch)
  27. Someone calls for Sara, Kris or Zach G
  28. Took incoming call from customer with same name as a Dispatcher
  29. Customer moved locations/PS
  30. Took incoming call from someone in another state
  31. Sell a new membership
  32. Renew a membership
  33. Scheduled a hvac marketed lead on incoming call
  34. Took incoming call from customer with same name as a CSR