Asked acustomerabouttheir petSomeonecalls forSara, Krisor Zach GTalk to a homewarrantycompany/InsurancecompanyYou areplacedon holdSomeonecalls re:financingSpoke tosamecustomer 3times in onedayScheduleinstall onincomingon call Took incomingcall from a SE(they calledwrong line)Spoke tocustomerwho lastname startswith a “Y”You arecalled bywrongnameCustomertells you“Have agreat day"Schedule hotwater heateron incomingcallSomeonecall re:septicservicesScheduletotal of 5jobsJULIE/Locatercalling backfor dispatchIncomingcall fromnot homeownerTook call forcustomerchecking ETA(not a returncall to dispatch)ReceivecomplimentfromcustomerTook incomingcall fromcustomer withsame name as aDispatcherScheduledappt for abusiness$89diagnosticTook incomingcall fromcustomer withsame nameas a CSRSchedule ahvac checkon incomingcallSay "MyPleasure"Schedule aplumbingcheck onincoming callWrongnumberTookincoming callthat Zach Bor Greg hadto call backCustomermovedlocations/PSTookincoming callfromsomeone inanother stateTook callback fromcustomerreturningdispatch callSell a newmembershipScheduled ahvacmarketedlead onincoming callRenew amembershipBut waitthere’smoreRobocallAsked acustomerabouttheir petSomeonecalls forSara, Krisor Zach GTalk to a homewarrantycompany/InsurancecompanyYou areplacedon holdSomeonecalls re:financingSpoke tosamecustomer 3times in onedayScheduleinstall onincomingon call Took incomingcall from a SE(they calledwrong line)Spoke tocustomerwho lastname startswith a “Y”You arecalled bywrongnameCustomertells you“Have agreat day"Schedule hotwater heateron incomingcallSomeonecall re:septicservicesScheduletotal of 5jobsJULIE/Locatercalling backfor dispatchIncomingcall fromnot homeownerTook call forcustomerchecking ETA(not a returncall to dispatch)ReceivecomplimentfromcustomerTook incomingcall fromcustomer withsame name as aDispatcherScheduledappt for abusiness$89diagnosticTook incomingcall fromcustomer withsame nameas a CSRSchedule ahvac checkon incomingcallSay "MyPleasure"Schedule aplumbingcheck onincoming callWrongnumberTookincoming callthat Zach Bor Greg hadto call backCustomermovedlocations/PSTookincoming callfromsomeone inanother stateTook callback fromcustomerreturningdispatch callSell a newmembershipScheduled ahvacmarketedlead onincoming callRenew amembershipBut waitthere’smoreRobocall

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked a customer about their pet
  2. Someone calls for Sara, Kris or Zach G
  3. Talk to a home warranty company/ Insurance company
  4. You are placed on hold
  5. Someone calls re: financing
  6. Spoke to same customer 3 times in one day
  7. Schedule install on incoming on call
  8. Took incoming call from a SE (they called wrong line)
  9. Spoke to customer who last name starts with a “Y”
  10. You are called by wrong name
  11. Customer tells you “Have a great day"
  12. Schedule hot water heater on incoming call
  13. Someone call re: septic services
  14. Schedule total of 5 jobs
  15. JULIE/ Locater calling back for dispatch
  16. Incoming call from not home owner
  17. Took call for customer checking ETA (not a return call to dispatch)
  18. Receive compliment from customer
  19. Took incoming call from customer with same name as a Dispatcher
  20. Scheduled appt for a business $89 diagnostic
  21. Took incoming call from customer with same name as a CSR
  22. Schedule a hvac check on incoming call
  23. Say "My Pleasure"
  24. Schedule a plumbing check on incoming call
  25. Wrong number
  26. Took incoming call that Zach B or Greg had to call back
  27. Customer moved locations/PS
  28. Took incoming call from someone in another state
  29. Took call back from customer returning dispatch call
  30. Sell a new membership
  31. Scheduled a hvac marketed lead on incoming call
  32. Renew a membership
  33. But wait there’s more
  34. Robo call