Took incomingcall from a SE(they calledwrong line)Spoke tosamecustomer 3times in onedaySomeonecalls re:financingCustomermovedlocations/PSIncomingcall fromnot homeownerTook callback fromcustomerreturningdispatch callSpoke tocustomerwho lastname startswith a “Y”Someonecalls forSara, Krisor Zach GWrongnumberTalk to a homewarrantycompany/InsurancecompanyAsked acustomerabouttheir petRenew amembershipTookincoming callfromsomeone inanother stateScheduled ahvacmarketedlead onincoming callScheduleinstall onincomingon callYou areplacedon holdYou arecalled bywrongnameBut waitthere’smoreSchedule ahvac checkon incomingcallSchedule hotwater heateron incomingcallTook call forcustomerchecking ETA(not a returncall to dispatch)Took incomingcall fromcustomer withsame name as aDispatcherSell a newmembershipSchedule aplumbingcheck onincoming callTookincoming callthat Zach Bor Greg hadto call backScheduledappt for abusiness$89diagnosticRobocallReceivecomplimentfromcustomerScheduletotal of 5jobsJULIE/Locatercalling backfor dispatchSomeonecall re:septicservicesTook incomingcall fromcustomer withsame nameas a CSRCustomertells you“Have agreat day"Say "MyPleasure" Took incomingcall from a SE(they calledwrong line)Spoke tosamecustomer 3times in onedaySomeonecalls re:financingCustomermovedlocations/PSIncomingcall fromnot homeownerTook callback fromcustomerreturningdispatch callSpoke tocustomerwho lastname startswith a “Y”Someonecalls forSara, Krisor Zach GWrongnumberTalk to a homewarrantycompany/InsurancecompanyAsked acustomerabouttheir petRenew amembershipTookincoming callfromsomeone inanother stateScheduled ahvacmarketedlead onincoming callScheduleinstall onincomingon callYou areplacedon holdYou arecalled bywrongnameBut waitthere’smoreSchedule ahvac checkon incomingcallSchedule hotwater heateron incomingcallTook call forcustomerchecking ETA(not a returncall to dispatch)Took incomingcall fromcustomer withsame name as aDispatcherSell a newmembershipSchedule aplumbingcheck onincoming callTookincoming callthat Zach Bor Greg hadto call backScheduledappt for abusiness$89diagnosticRobocallReceivecomplimentfromcustomerScheduletotal of 5jobsJULIE/Locatercalling backfor dispatchSomeonecall re:septicservicesTook incomingcall fromcustomer withsame nameas a CSRCustomertells you“Have agreat day"Say "MyPleasure"

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took incoming call from a SE (they called wrong line)
  2. Spoke to same customer 3 times in one day
  3. Someone calls re: financing
  4. Customer moved locations/PS
  5. Incoming call from not home owner
  6. Took call back from customer returning dispatch call
  7. Spoke to customer who last name starts with a “Y”
  8. Someone calls for Sara, Kris or Zach G
  9. Wrong number
  10. Talk to a home warranty company/ Insurance company
  11. Asked a customer about their pet
  12. Renew a membership
  13. Took incoming call from someone in another state
  14. Scheduled a hvac marketed lead on incoming call
  15. Schedule install on incoming on call
  16. You are placed on hold
  17. You are called by wrong name
  18. But wait there’s more
  19. Schedule a hvac check on incoming call
  20. Schedule hot water heater on incoming call
  21. Took call for customer checking ETA (not a return call to dispatch)
  22. Took incoming call from customer with same name as a Dispatcher
  23. Sell a new membership
  24. Schedule a plumbing check on incoming call
  25. Took incoming call that Zach B or Greg had to call back
  26. Scheduled appt for a business $89 diagnostic
  27. Robo call
  28. Receive compliment from customer
  29. Schedule total of 5 jobs
  30. JULIE/ Locater calling back for dispatch
  31. Someone call re: septic services
  32. Took incoming call from customer with same name as a CSR
  33. Customer tells you “Have a great day"
  34. Say "My Pleasure"