Schedule ahvac checkon incomingcallTook incomingcall fromcustomer withsame nameas a CSRSomeonecalls re:financingCustomertells you“Have agreat day"Schedule aplumbingcheck onincoming callSell a newmembershipRobocallScheduled ahvacmarketedlead onincoming callSomeonecall re:septicservicesSomeonecalls forSara, Krisor Zach GYou arecalled bywrongnameWrongnumberSpoke tosamecustomer 3times in onedayCustomermovedlocations/PSAsked acustomerabouttheir petYou areplacedon hold Took incomingcall from a SE(they calledwrong line)Scheduleinstall onincomingon callScheduledappt for abusiness$89diagnosticSpoke tocustomerwho lastname startswith a “Y”Took incomingcall fromcustomer withsame name as aDispatcherSchedule hotwater heateron incomingcallReceivecomplimentfromcustomerTookincoming callthat Zach Bor Greg hadto call backTook call forcustomerchecking ETA(not a returncall to dispatch)Say "MyPleasure"Scheduletotal of 5jobsIncomingcall fromnot homeownerJULIE/Locatercalling backfor dispatchTook callback fromcustomerreturningdispatch callTookincoming callfromsomeone inanother stateRenew amembershipBut waitthere’smoreTalk to a homewarrantycompany/InsurancecompanySchedule ahvac checkon incomingcallTook incomingcall fromcustomer withsame nameas a CSRSomeonecalls re:financingCustomertells you“Have agreat day"Schedule aplumbingcheck onincoming callSell a newmembershipRobocallScheduled ahvacmarketedlead onincoming callSomeonecall re:septicservicesSomeonecalls forSara, Krisor Zach GYou arecalled bywrongnameWrongnumberSpoke tosamecustomer 3times in onedayCustomermovedlocations/PSAsked acustomerabouttheir petYou areplacedon hold Took incomingcall from a SE(they calledwrong line)Scheduleinstall onincomingon callScheduledappt for abusiness$89diagnosticSpoke tocustomerwho lastname startswith a “Y”Took incomingcall fromcustomer withsame name as aDispatcherSchedule hotwater heateron incomingcallReceivecomplimentfromcustomerTookincoming callthat Zach Bor Greg hadto call backTook call forcustomerchecking ETA(not a returncall to dispatch)Say "MyPleasure"Scheduletotal of 5jobsIncomingcall fromnot homeownerJULIE/Locatercalling backfor dispatchTook callback fromcustomerreturningdispatch callTookincoming callfromsomeone inanother stateRenew amembershipBut waitthere’smoreTalk to a homewarrantycompany/Insurancecompany

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Schedule a hvac check on incoming call
  2. Took incoming call from customer with same name as a CSR
  3. Someone calls re: financing
  4. Customer tells you “Have a great day"
  5. Schedule a plumbing check on incoming call
  6. Sell a new membership
  7. Robo call
  8. Scheduled a hvac marketed lead on incoming call
  9. Someone call re: septic services
  10. Someone calls for Sara, Kris or Zach G
  11. You are called by wrong name
  12. Wrong number
  13. Spoke to same customer 3 times in one day
  14. Customer moved locations/PS
  15. Asked a customer about their pet
  16. You are placed on hold
  17. Took incoming call from a SE (they called wrong line)
  18. Schedule install on incoming on call
  19. Scheduled appt for a business $89 diagnostic
  20. Spoke to customer who last name starts with a “Y”
  21. Took incoming call from customer with same name as a Dispatcher
  22. Schedule hot water heater on incoming call
  23. Receive compliment from customer
  24. Took incoming call that Zach B or Greg had to call back
  25. Took call for customer checking ETA (not a return call to dispatch)
  26. Say "My Pleasure"
  27. Schedule total of 5 jobs
  28. Incoming call from not home owner
  29. JULIE/ Locater calling back for dispatch
  30. Took call back from customer returning dispatch call
  31. Took incoming call from someone in another state
  32. Renew a membership
  33. But wait there’s more
  34. Talk to a home warranty company/ Insurance company