Scheduled ahvacmarketedlead onincoming callTook call forcustomerchecking ETA(not a returncall to dispatch)Customertells you“Have agreat day"RobocallScheduletotal of 5jobsSchedule ahvac checkon incomingcallYou areplacedon holdAsked acustomerabouttheir petSpoke tosamecustomer 3times in onedayCustomermovedlocations/PSYou arecalled bywrongnameScheduleinstall onincomingon callJULIE/Locatercalling backfor dispatchScheduledappt for abusiness$89diagnosticTook incomingcall fromcustomer withsame name as aDispatcherIncomingcall fromnot homeownerSell a newmembershipWrongnumberBut waitthere’smoreTookincoming callfromsomeone inanother stateSomeonecalls re:financingSpoke tocustomerwho lastname startswith a “Y”Took callback fromcustomerreturningdispatch callSchedule aplumbingcheck onincoming callTalk to a homewarrantycompany/InsurancecompanyTook incomingcall fromcustomer withsame nameas a CSRSomeonecalls forSara, Krisor Zach GReceivecomplimentfromcustomerTookincoming callthat Zach Bor Greg hadto call backSchedule hotwater heateron incomingcallRenew amembershipSomeonecall re:septicservicesSay "MyPleasure" Took incomingcall from a SE(they calledwrong line)Scheduled ahvacmarketedlead onincoming callTook call forcustomerchecking ETA(not a returncall to dispatch)Customertells you“Have agreat day"RobocallScheduletotal of 5jobsSchedule ahvac checkon incomingcallYou areplacedon holdAsked acustomerabouttheir petSpoke tosamecustomer 3times in onedayCustomermovedlocations/PSYou arecalled bywrongnameScheduleinstall onincomingon callJULIE/Locatercalling backfor dispatchScheduledappt for abusiness$89diagnosticTook incomingcall fromcustomer withsame name as aDispatcherIncomingcall fromnot homeownerSell a newmembershipWrongnumberBut waitthere’smoreTookincoming callfromsomeone inanother stateSomeonecalls re:financingSpoke tocustomerwho lastname startswith a “Y”Took callback fromcustomerreturningdispatch callSchedule aplumbingcheck onincoming callTalk to a homewarrantycompany/InsurancecompanyTook incomingcall fromcustomer withsame nameas a CSRSomeonecalls forSara, Krisor Zach GReceivecomplimentfromcustomerTookincoming callthat Zach Bor Greg hadto call backSchedule hotwater heateron incomingcallRenew amembershipSomeonecall re:septicservicesSay "MyPleasure" Took incomingcall from a SE(they calledwrong line)

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Scheduled a hvac marketed lead on incoming call
  2. Took call for customer checking ETA (not a return call to dispatch)
  3. Customer tells you “Have a great day"
  4. Robo call
  5. Schedule total of 5 jobs
  6. Schedule a hvac check on incoming call
  7. You are placed on hold
  8. Asked a customer about their pet
  9. Spoke to same customer 3 times in one day
  10. Customer moved locations/PS
  11. You are called by wrong name
  12. Schedule install on incoming on call
  13. JULIE/ Locater calling back for dispatch
  14. Scheduled appt for a business $89 diagnostic
  15. Took incoming call from customer with same name as a Dispatcher
  16. Incoming call from not home owner
  17. Sell a new membership
  18. Wrong number
  19. But wait there’s more
  20. Took incoming call from someone in another state
  21. Someone calls re: financing
  22. Spoke to customer who last name starts with a “Y”
  23. Took call back from customer returning dispatch call
  24. Schedule a plumbing check on incoming call
  25. Talk to a home warranty company/ Insurance company
  26. Took incoming call from customer with same name as a CSR
  27. Someone calls for Sara, Kris or Zach G
  28. Receive compliment from customer
  29. Took incoming call that Zach B or Greg had to call back
  30. Schedule hot water heater on incoming call
  31. Renew a membership
  32. Someone call re: septic services
  33. Say "My Pleasure"
  34. Took incoming call from a SE (they called wrong line)