ReceivecomplimentfromcustomerTookincoming callthat Zach Bor Greg hadto call backTalk to a homewarrantycompany/InsurancecompanyScheduled ahvacmarketedlead onincoming callSell a newmembershipSomeonecall re:septicservicesTookincoming callfromsomeone inanother stateBut waitthere’smoreYou areplacedon holdTook incomingcall fromcustomer withsame nameas a CSRScheduletotal of 5jobsSomeonecalls forSara, Krisor Zach GSomeonecalls re:financingTook call forcustomerchecking ETA(not a returncall to dispatch)Customermovedlocations/PSSpoke tocustomerwho lastname startswith a “Y”Spoke tosamecustomer 3times in onedayAsked acustomerabouttheir petRenew amembershipYou arecalled bywrongnameSchedule hotwater heateron incomingcallIncomingcall fromnot homeownerRobocallSay "MyPleasure"Scheduleinstall onincomingon callWrongnumberSchedule aplumbingcheck onincoming callTook incomingcall fromcustomer withsame name as aDispatcherCustomertells you“Have agreat day"Scheduledappt for abusiness$89diagnostic Took incomingcall from a SE(they calledwrong line)JULIE/Locatercalling backfor dispatchTook callback fromcustomerreturningdispatch callSchedule ahvac checkon incomingcallReceivecomplimentfromcustomerTookincoming callthat Zach Bor Greg hadto call backTalk to a homewarrantycompany/InsurancecompanyScheduled ahvacmarketedlead onincoming callSell a newmembershipSomeonecall re:septicservicesTookincoming callfromsomeone inanother stateBut waitthere’smoreYou areplacedon holdTook incomingcall fromcustomer withsame nameas a CSRScheduletotal of 5jobsSomeonecalls forSara, Krisor Zach GSomeonecalls re:financingTook call forcustomerchecking ETA(not a returncall to dispatch)Customermovedlocations/PSSpoke tocustomerwho lastname startswith a “Y”Spoke tosamecustomer 3times in onedayAsked acustomerabouttheir petRenew amembershipYou arecalled bywrongnameSchedule hotwater heateron incomingcallIncomingcall fromnot homeownerRobocallSay "MyPleasure"Scheduleinstall onincomingon callWrongnumberSchedule aplumbingcheck onincoming callTook incomingcall fromcustomer withsame name as aDispatcherCustomertells you“Have agreat day"Scheduledappt for abusiness$89diagnostic Took incomingcall from a SE(they calledwrong line)JULIE/Locatercalling backfor dispatchTook callback fromcustomerreturningdispatch callSchedule ahvac checkon incomingcall

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Receive compliment from customer
  2. Took incoming call that Zach B or Greg had to call back
  3. Talk to a home warranty company/ Insurance company
  4. Scheduled a hvac marketed lead on incoming call
  5. Sell a new membership
  6. Someone call re: septic services
  7. Took incoming call from someone in another state
  8. But wait there’s more
  9. You are placed on hold
  10. Took incoming call from customer with same name as a CSR
  11. Schedule total of 5 jobs
  12. Someone calls for Sara, Kris or Zach G
  13. Someone calls re: financing
  14. Took call for customer checking ETA (not a return call to dispatch)
  15. Customer moved locations/PS
  16. Spoke to customer who last name starts with a “Y”
  17. Spoke to same customer 3 times in one day
  18. Asked a customer about their pet
  19. Renew a membership
  20. You are called by wrong name
  21. Schedule hot water heater on incoming call
  22. Incoming call from not home owner
  23. Robo call
  24. Say "My Pleasure"
  25. Schedule install on incoming on call
  26. Wrong number
  27. Schedule a plumbing check on incoming call
  28. Took incoming call from customer with same name as a Dispatcher
  29. Customer tells you “Have a great day"
  30. Scheduled appt for a business $89 diagnostic
  31. Took incoming call from a SE (they called wrong line)
  32. JULIE/ Locater calling back for dispatch
  33. Took call back from customer returning dispatch call
  34. Schedule a hvac check on incoming call