Schedule aplumbingcheck onincoming call Took incomingcall from a SE(they calledwrong line)Customermovedlocations/PSSpoke tosamecustomer 3times in onedayTook incomingcall fromcustomer withsame nameas a CSRSchedule ahvac checkon incomingcallScheduleinstall onincomingon callSomeonecalls forSara, Krisor Zach GSell a newmembershipTookincoming callthat Zach Bor Greg hadto call backScheduletotal of 5jobsTook callback fromcustomerreturningdispatch callJULIE/Locatercalling backfor dispatchTook incomingcall fromcustomer withsame name as aDispatcherIncomingcall fromnot homeownerYou areplacedon holdReceivecomplimentfromcustomerSay "MyPleasure"Scheduledappt for abusiness$89diagnosticAsked acustomerabouttheir petTookincoming callfromsomeone inanother stateSchedule hotwater heateron incomingcallBut waitthere’smoreSomeonecalls re:financingWrongnumberRobocallTook call forcustomerchecking ETA(not a returncall to dispatch)Someonecall re:septicservicesScheduled ahvacmarketedlead onincoming callRenew amembershipSpoke tocustomerwho lastname startswith a “Y”You arecalled bywrongnameCustomertells you“Have agreat day"Talk to a homewarrantycompany/InsurancecompanySchedule aplumbingcheck onincoming call Took incomingcall from a SE(they calledwrong line)Customermovedlocations/PSSpoke tosamecustomer 3times in onedayTook incomingcall fromcustomer withsame nameas a CSRSchedule ahvac checkon incomingcallScheduleinstall onincomingon callSomeonecalls forSara, Krisor Zach GSell a newmembershipTookincoming callthat Zach Bor Greg hadto call backScheduletotal of 5jobsTook callback fromcustomerreturningdispatch callJULIE/Locatercalling backfor dispatchTook incomingcall fromcustomer withsame name as aDispatcherIncomingcall fromnot homeownerYou areplacedon holdReceivecomplimentfromcustomerSay "MyPleasure"Scheduledappt for abusiness$89diagnosticAsked acustomerabouttheir petTookincoming callfromsomeone inanother stateSchedule hotwater heateron incomingcallBut waitthere’smoreSomeonecalls re:financingWrongnumberRobocallTook call forcustomerchecking ETA(not a returncall to dispatch)Someonecall re:septicservicesScheduled ahvacmarketedlead onincoming callRenew amembershipSpoke tocustomerwho lastname startswith a “Y”You arecalled bywrongnameCustomertells you“Have agreat day"Talk to a homewarrantycompany/Insurancecompany

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Schedule a plumbing check on incoming call
  2. Took incoming call from a SE (they called wrong line)
  3. Customer moved locations/PS
  4. Spoke to same customer 3 times in one day
  5. Took incoming call from customer with same name as a CSR
  6. Schedule a hvac check on incoming call
  7. Schedule install on incoming on call
  8. Someone calls for Sara, Kris or Zach G
  9. Sell a new membership
  10. Took incoming call that Zach B or Greg had to call back
  11. Schedule total of 5 jobs
  12. Took call back from customer returning dispatch call
  13. JULIE/ Locater calling back for dispatch
  14. Took incoming call from customer with same name as a Dispatcher
  15. Incoming call from not home owner
  16. You are placed on hold
  17. Receive compliment from customer
  18. Say "My Pleasure"
  19. Scheduled appt for a business $89 diagnostic
  20. Asked a customer about their pet
  21. Took incoming call from someone in another state
  22. Schedule hot water heater on incoming call
  23. But wait there’s more
  24. Someone calls re: financing
  25. Wrong number
  26. Robo call
  27. Took call for customer checking ETA (not a return call to dispatch)
  28. Someone call re: septic services
  29. Scheduled a hvac marketed lead on incoming call
  30. Renew a membership
  31. Spoke to customer who last name starts with a “Y”
  32. You are called by wrong name
  33. Customer tells you “Have a great day"
  34. Talk to a home warranty company/ Insurance company