Sell a newmembershipCustomertells you“Have agreat day"Someonecalls forSara, Krisor Zach GTook incomingcall fromcustomer withsame nameas a CSRTook incomingcall fromcustomer withsame name as aDispatcherSchedule hotwater heateron incomingcallSchedule aplumbingcheck onincoming callSay "MyPleasure"RobocallScheduledappt for abusiness$89diagnosticTalk to a homewarrantycompany/InsurancecompanyBut waitthere’smoreYou areplacedon holdJULIE/Locatercalling backfor dispatchScheduled ahvacmarketedlead onincoming callSomeonecalls re:financingScheduleinstall onincomingon callCustomermovedlocations/PSSomeonecall re:septicservicesTook call forcustomerchecking ETA(not a returncall to dispatch)Tookincoming callthat Zach Bor Greg hadto call backScheduletotal of 5jobsWrongnumberYou arecalled bywrongnameTook callback fromcustomerreturningdispatch callSpoke tosamecustomer 3times in onedayTookincoming callfromsomeone inanother stateIncomingcall fromnot homeownerSpoke tocustomerwho lastname startswith a “Y”Schedule ahvac checkon incomingcallRenew amembership Took incomingcall from a SE(they calledwrong line)ReceivecomplimentfromcustomerAsked acustomerabouttheir petSell a newmembershipCustomertells you“Have agreat day"Someonecalls forSara, Krisor Zach GTook incomingcall fromcustomer withsame nameas a CSRTook incomingcall fromcustomer withsame name as aDispatcherSchedule hotwater heateron incomingcallSchedule aplumbingcheck onincoming callSay "MyPleasure"RobocallScheduledappt for abusiness$89diagnosticTalk to a homewarrantycompany/InsurancecompanyBut waitthere’smoreYou areplacedon holdJULIE/Locatercalling backfor dispatchScheduled ahvacmarketedlead onincoming callSomeonecalls re:financingScheduleinstall onincomingon callCustomermovedlocations/PSSomeonecall re:septicservicesTook call forcustomerchecking ETA(not a returncall to dispatch)Tookincoming callthat Zach Bor Greg hadto call backScheduletotal of 5jobsWrongnumberYou arecalled bywrongnameTook callback fromcustomerreturningdispatch callSpoke tosamecustomer 3times in onedayTookincoming callfromsomeone inanother stateIncomingcall fromnot homeownerSpoke tocustomerwho lastname startswith a “Y”Schedule ahvac checkon incomingcallRenew amembership Took incomingcall from a SE(they calledwrong line)ReceivecomplimentfromcustomerAsked acustomerabouttheir pet

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sell a new membership
  2. Customer tells you “Have a great day"
  3. Someone calls for Sara, Kris or Zach G
  4. Took incoming call from customer with same name as a CSR
  5. Took incoming call from customer with same name as a Dispatcher
  6. Schedule hot water heater on incoming call
  7. Schedule a plumbing check on incoming call
  8. Say "My Pleasure"
  9. Robo call
  10. Scheduled appt for a business $89 diagnostic
  11. Talk to a home warranty company/ Insurance company
  12. But wait there’s more
  13. You are placed on hold
  14. JULIE/ Locater calling back for dispatch
  15. Scheduled a hvac marketed lead on incoming call
  16. Someone calls re: financing
  17. Schedule install on incoming on call
  18. Customer moved locations/PS
  19. Someone call re: septic services
  20. Took call for customer checking ETA (not a return call to dispatch)
  21. Took incoming call that Zach B or Greg had to call back
  22. Schedule total of 5 jobs
  23. Wrong number
  24. You are called by wrong name
  25. Took call back from customer returning dispatch call
  26. Spoke to same customer 3 times in one day
  27. Took incoming call from someone in another state
  28. Incoming call from not home owner
  29. Spoke to customer who last name starts with a “Y”
  30. Schedule a hvac check on incoming call
  31. Renew a membership
  32. Took incoming call from a SE (they called wrong line)
  33. Receive compliment from customer
  34. Asked a customer about their pet