Took incomingcall fromcustomer withsame name as aDispatcherBut waitthere’smoreCustomermovedlocations/PSTookincoming callthat Zach Bor Greg hadto call backSchedule aplumbingcheck onincoming callTook callback fromcustomerreturningdispatch callSpoke tocustomerwho lastname startswith a “Y”Someonecall re:septicservicesCustomertells you“Have agreat day"Spoke tosamecustomer 3times in onedayScheduleinstall onincomingon callSell a newmembershipRenew amembershipSomeonecalls re:financingSchedule hotwater heateron incomingcallScheduledappt for abusiness$89diagnosticScheduletotal of 5jobsTook call forcustomerchecking ETA(not a returncall to dispatch)Talk to a homewarrantycompany/InsurancecompanyTookincoming callfromsomeone inanother stateReceivecomplimentfromcustomerTook incomingcall fromcustomer withsame nameas a CSRScheduled ahvacmarketedlead onincoming callWrongnumber Took incomingcall from a SE(they calledwrong line)Schedule ahvac checkon incomingcallRobocallJULIE/Locatercalling backfor dispatchIncomingcall fromnot homeownerSay "MyPleasure"You arecalled bywrongnameAsked acustomerabouttheir petYou areplacedon holdSomeonecalls forSara, Krisor Zach GTook incomingcall fromcustomer withsame name as aDispatcherBut waitthere’smoreCustomermovedlocations/PSTookincoming callthat Zach Bor Greg hadto call backSchedule aplumbingcheck onincoming callTook callback fromcustomerreturningdispatch callSpoke tocustomerwho lastname startswith a “Y”Someonecall re:septicservicesCustomertells you“Have agreat day"Spoke tosamecustomer 3times in onedayScheduleinstall onincomingon callSell a newmembershipRenew amembershipSomeonecalls re:financingSchedule hotwater heateron incomingcallScheduledappt for abusiness$89diagnosticScheduletotal of 5jobsTook call forcustomerchecking ETA(not a returncall to dispatch)Talk to a homewarrantycompany/InsurancecompanyTookincoming callfromsomeone inanother stateReceivecomplimentfromcustomerTook incomingcall fromcustomer withsame nameas a CSRScheduled ahvacmarketedlead onincoming callWrongnumber Took incomingcall from a SE(they calledwrong line)Schedule ahvac checkon incomingcallRobocallJULIE/Locatercalling backfor dispatchIncomingcall fromnot homeownerSay "MyPleasure"You arecalled bywrongnameAsked acustomerabouttheir petYou areplacedon holdSomeonecalls forSara, Krisor Zach G

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took incoming call from customer with same name as a Dispatcher
  2. But wait there’s more
  3. Customer moved locations/PS
  4. Took incoming call that Zach B or Greg had to call back
  5. Schedule a plumbing check on incoming call
  6. Took call back from customer returning dispatch call
  7. Spoke to customer who last name starts with a “Y”
  8. Someone call re: septic services
  9. Customer tells you “Have a great day"
  10. Spoke to same customer 3 times in one day
  11. Schedule install on incoming on call
  12. Sell a new membership
  13. Renew a membership
  14. Someone calls re: financing
  15. Schedule hot water heater on incoming call
  16. Scheduled appt for a business $89 diagnostic
  17. Schedule total of 5 jobs
  18. Took call for customer checking ETA (not a return call to dispatch)
  19. Talk to a home warranty company/ Insurance company
  20. Took incoming call from someone in another state
  21. Receive compliment from customer
  22. Took incoming call from customer with same name as a CSR
  23. Scheduled a hvac marketed lead on incoming call
  24. Wrong number
  25. Took incoming call from a SE (they called wrong line)
  26. Schedule a hvac check on incoming call
  27. Robo call
  28. JULIE/ Locater calling back for dispatch
  29. Incoming call from not home owner
  30. Say "My Pleasure"
  31. You are called by wrong name
  32. Asked a customer about their pet
  33. You are placed on hold
  34. Someone calls for Sara, Kris or Zach G