Scheduled ahvacmarketedlead onincoming callSchedule ahvac checkon incomingcallScheduleinstall onincomingon callTook incomingcall fromcustomer withsame name as aDispatcherCustomermovedlocations/PSReceivecomplimentfromcustomerTookincoming callthat Zach Bor Greg hadto call backSomeonecalls forSara, Krisor Zach GYou arecalled bywrongnameSell a newmembershipSchedule hotwater heateron incomingcall Took incomingcall from a SE(they calledwrong line)Asked acustomerabouttheir petScheduledappt for abusiness$89diagnosticBut waitthere’smoreTook incomingcall fromcustomer withsame nameas a CSRSomeonecall re:septicservicesSpoke tosamecustomer 3times in onedayRobocallJULIE/Locatercalling backfor dispatchSchedule aplumbingcheck onincoming callSomeonecalls re:financingTook callback fromcustomerreturningdispatch callTalk to a homewarrantycompany/InsurancecompanySay "MyPleasure"You areplacedon holdTookincoming callfromsomeone inanother stateCustomertells you“Have agreat day"Renew amembershipSpoke tocustomerwho lastname startswith a “Y”Took call forcustomerchecking ETA(not a returncall to dispatch)Incomingcall fromnot homeownerScheduletotal of 5jobsWrongnumberScheduled ahvacmarketedlead onincoming callSchedule ahvac checkon incomingcallScheduleinstall onincomingon callTook incomingcall fromcustomer withsame name as aDispatcherCustomermovedlocations/PSReceivecomplimentfromcustomerTookincoming callthat Zach Bor Greg hadto call backSomeonecalls forSara, Krisor Zach GYou arecalled bywrongnameSell a newmembershipSchedule hotwater heateron incomingcall Took incomingcall from a SE(they calledwrong line)Asked acustomerabouttheir petScheduledappt for abusiness$89diagnosticBut waitthere’smoreTook incomingcall fromcustomer withsame nameas a CSRSomeonecall re:septicservicesSpoke tosamecustomer 3times in onedayRobocallJULIE/Locatercalling backfor dispatchSchedule aplumbingcheck onincoming callSomeonecalls re:financingTook callback fromcustomerreturningdispatch callTalk to a homewarrantycompany/InsurancecompanySay "MyPleasure"You areplacedon holdTookincoming callfromsomeone inanother stateCustomertells you“Have agreat day"Renew amembershipSpoke tocustomerwho lastname startswith a “Y”Took call forcustomerchecking ETA(not a returncall to dispatch)Incomingcall fromnot homeownerScheduletotal of 5jobsWrongnumber

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Scheduled a hvac marketed lead on incoming call
  2. Schedule a hvac check on incoming call
  3. Schedule install on incoming on call
  4. Took incoming call from customer with same name as a Dispatcher
  5. Customer moved locations/PS
  6. Receive compliment from customer
  7. Took incoming call that Zach B or Greg had to call back
  8. Someone calls for Sara, Kris or Zach G
  9. You are called by wrong name
  10. Sell a new membership
  11. Schedule hot water heater on incoming call
  12. Took incoming call from a SE (they called wrong line)
  13. Asked a customer about their pet
  14. Scheduled appt for a business $89 diagnostic
  15. But wait there’s more
  16. Took incoming call from customer with same name as a CSR
  17. Someone call re: septic services
  18. Spoke to same customer 3 times in one day
  19. Robo call
  20. JULIE/ Locater calling back for dispatch
  21. Schedule a plumbing check on incoming call
  22. Someone calls re: financing
  23. Took call back from customer returning dispatch call
  24. Talk to a home warranty company/ Insurance company
  25. Say "My Pleasure"
  26. You are placed on hold
  27. Took incoming call from someone in another state
  28. Customer tells you “Have a great day"
  29. Renew a membership
  30. Spoke to customer who last name starts with a “Y”
  31. Took call for customer checking ETA (not a return call to dispatch)
  32. Incoming call from not home owner
  33. Schedule total of 5 jobs
  34. Wrong number