Say "MyPleasure"Someonecalls forSara, Krisor Zach GTook call forcustomerchecking ETA(not a returncall to dispatch)But waitthere’smoreScheduledappt for abusiness$89diagnosticTookincoming callfromsomeone inanother stateSchedule aplumbingcheck onincoming callCustomermovedlocations/PSSchedule hotwater heateron incomingcallSpoke tocustomerwho lastname startswith a “Y”Scheduleinstall onincomingon callCustomertells you“Have agreat day"Schedule ahvac checkon incomingcallSell a newmembershipSpoke tosamecustomer 3times in onedayScheduletotal of 5jobsIncomingcall fromnot homeownerYou arecalled bywrongnameScheduled ahvacmarketedlead onincoming callSomeonecalls re:financing Took incomingcall from a SE(they calledwrong line)Someonecall re:septicservicesJULIE/Locatercalling backfor dispatchReceivecomplimentfromcustomerWrongnumberRenew amembershipYou areplacedon holdTalk to a homewarrantycompany/InsurancecompanyTook callback fromcustomerreturningdispatch callAsked acustomerabouttheir petRobocallTook incomingcall fromcustomer withsame name as aDispatcherTookincoming callthat Zach Bor Greg hadto call backTook incomingcall fromcustomer withsame nameas a CSRSay "MyPleasure"Someonecalls forSara, Krisor Zach GTook call forcustomerchecking ETA(not a returncall to dispatch)But waitthere’smoreScheduledappt for abusiness$89diagnosticTookincoming callfromsomeone inanother stateSchedule aplumbingcheck onincoming callCustomermovedlocations/PSSchedule hotwater heateron incomingcallSpoke tocustomerwho lastname startswith a “Y”Scheduleinstall onincomingon callCustomertells you“Have agreat day"Schedule ahvac checkon incomingcallSell a newmembershipSpoke tosamecustomer 3times in onedayScheduletotal of 5jobsIncomingcall fromnot homeownerYou arecalled bywrongnameScheduled ahvacmarketedlead onincoming callSomeonecalls re:financing Took incomingcall from a SE(they calledwrong line)Someonecall re:septicservicesJULIE/Locatercalling backfor dispatchReceivecomplimentfromcustomerWrongnumberRenew amembershipYou areplacedon holdTalk to a homewarrantycompany/InsurancecompanyTook callback fromcustomerreturningdispatch callAsked acustomerabouttheir petRobocallTook incomingcall fromcustomer withsame name as aDispatcherTookincoming callthat Zach Bor Greg hadto call backTook incomingcall fromcustomer withsame nameas a CSR

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Say "My Pleasure"
  2. Someone calls for Sara, Kris or Zach G
  3. Took call for customer checking ETA (not a return call to dispatch)
  4. But wait there’s more
  5. Scheduled appt for a business $89 diagnostic
  6. Took incoming call from someone in another state
  7. Schedule a plumbing check on incoming call
  8. Customer moved locations/PS
  9. Schedule hot water heater on incoming call
  10. Spoke to customer who last name starts with a “Y”
  11. Schedule install on incoming on call
  12. Customer tells you “Have a great day"
  13. Schedule a hvac check on incoming call
  14. Sell a new membership
  15. Spoke to same customer 3 times in one day
  16. Schedule total of 5 jobs
  17. Incoming call from not home owner
  18. You are called by wrong name
  19. Scheduled a hvac marketed lead on incoming call
  20. Someone calls re: financing
  21. Took incoming call from a SE (they called wrong line)
  22. Someone call re: septic services
  23. JULIE/ Locater calling back for dispatch
  24. Receive compliment from customer
  25. Wrong number
  26. Renew a membership
  27. You are placed on hold
  28. Talk to a home warranty company/ Insurance company
  29. Took call back from customer returning dispatch call
  30. Asked a customer about their pet
  31. Robo call
  32. Took incoming call from customer with same name as a Dispatcher
  33. Took incoming call that Zach B or Greg had to call back
  34. Took incoming call from customer with same name as a CSR