(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
Building rapport w/ customer & staying on script/leading convo (not letting customer control convo
1 Family Saved
Schedule 3 appointments in a day
Have a clean pipelinen 5 days in a row
Ask a customer if anything conflicts w/ their schedule for their appoint on the phone (not sms)
80% hold rate
Give Kudos to 3 SAs (via save slack channel or standups - does not include gong feedback)
Ask a customer to write down their appointment date & time on the phone (not sms)
