Trouble Logging into Acct Shuttle Questions Customer didn't read/follow pass instructions Oversold Customer has more than 1 account Transaction Error/Decline Multi- day Refund Cheaper onsite Extension / Booked wrong timeframe Closed location Ticketed Oversized Attendant Refused Groupon customer didnt view voucher Unrecognized Charge/Fraud Refund post- start Missed early bird SPG / OSL / Park n Pay Pre- arrival Reseller pass Wrong location Pass didn't Scan Road closures/accessibility Re- entry Groupon cust booked wrong date Escalated to Supervisor Monthly Call Agent Spoke with onsite location TM Call Hours of operation Bluetooth didn't open gate Trouble Logging into Acct Shuttle Questions Customer didn't read/follow pass instructions Oversold Customer has more than 1 account Transaction Error/Decline Multi- day Refund Cheaper onsite Extension / Booked wrong timeframe Closed location Ticketed Oversized Attendant Refused Groupon customer didnt view voucher Unrecognized Charge/Fraud Refund post- start Missed early bird SPG / OSL / Park n Pay Pre- arrival Reseller pass Wrong location Pass didn't Scan Road closures/accessibility Re- entry Groupon cust booked wrong date Escalated to Supervisor Monthly Call Agent Spoke with onsite location TM Call Hours of operation Bluetooth didn't open gate
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
N-Trouble Logging into Acct
N-Shuttle Questions
O-Customer didn't read/follow pass instructions
G-Oversold
N-Customer has more than 1 account
G-Transaction Error/Decline
I-Multi-day Refund
B-Cheaper onsite
I-Extension / Booked wrong timeframe
I-Closed location
B-Ticketed
G-Oversized
G-Attendant Refused
G-Groupon customer didnt view voucher
O-Unrecognized Charge/Fraud
I-Refund post-start
I-Missed early bird
O-SPG / OSL / Park n Pay
B-Pre-arrival
B-Reseller pass
N-Wrong location
O-Pass didn't Scan
B-Road closures/accessibility
I-Re-entry
O-Groupon cust booked wrong date
N-Escalated to Supervisor
B-Monthly Call
N-Agent Spoke with onsite location
G-TM Call
O-Hours of operation
B-Bluetooth didn't open gate