Shuttle Questions Missed early bird Groupon customer didnt view voucher Transaction Error/Decline Oversold Monthly Call Re- entry Refund post- start Unrecognized Charge/Fraud Attendant Refused Oversized Multi- day Refund Groupon cust booked wrong date Cheaper onsite Closed location Pre- arrival Reseller pass Trouble Logging into Acct Customer has more than 1 account Customer didn't read/follow pass instructions Pass didn't Scan Wrong location TM Call Escalated to Supervisor Agent Spoke with onsite location Hours of operation SPG / OSL / Park n Pay Ticketed Road closures/accessibility Bluetooth didn't open gate Extension / Booked wrong timeframe Shuttle Questions Missed early bird Groupon customer didnt view voucher Transaction Error/Decline Oversold Monthly Call Re- entry Refund post- start Unrecognized Charge/Fraud Attendant Refused Oversized Multi- day Refund Groupon cust booked wrong date Cheaper onsite Closed location Pre- arrival Reseller pass Trouble Logging into Acct Customer has more than 1 account Customer didn't read/follow pass instructions Pass didn't Scan Wrong location TM Call Escalated to Supervisor Agent Spoke with onsite location Hours of operation SPG / OSL / Park n Pay Ticketed Road closures/accessibility Bluetooth didn't open gate Extension / Booked wrong timeframe
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
N-Shuttle Questions
I-Missed early bird
G-Groupon customer didnt view voucher
G-Transaction Error/Decline
G-Oversold
B-Monthly Call
I-Re-entry
I-Refund post-start
O-Unrecognized Charge/Fraud
G-Attendant Refused
G-Oversized
I-Multi-day Refund
O-Groupon cust booked wrong date
B-Cheaper onsite
I-Closed location
B-Pre-arrival
B-Reseller pass
N-Trouble Logging into Acct
N-Customer has more than 1 account
O-Customer didn't read/follow pass instructions
O-Pass didn't Scan
N-Wrong location
G-TM Call
N-Escalated to Supervisor
N-Agent Spoke with onsite location
O-Hours of operation
O-SPG / OSL / Park n Pay
B-Ticketed
B-Road closures/accessibility
B-Bluetooth didn't open gate
I-Extension / Booked wrong timeframe