(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Beneficiary verified
Used the callers name
5+ policies being reviewed
Used the term 'billing block' with no explanation
Reinstatement quote provided
Provided Agent contact information
Thanked the caller
Takes ownership of request
Mentions another team 'in a meeting'
Expressed empathy
Misdirected call
Explains the loan repayment process
Non-Owner calling
Caller talking to someone else in background
Request for policy loan
Called the coach line
ASKS to place on hold
Requests an address change
Returned bank item
Request for surrender
Provided payment options (PayNow, Pay by Phone, etc)
Child in background
Translator needed
Mentions 'system issues'
Representative called by wrong name
Caller or Rep cough/clear throat
Comments about hold times
Silent time > 20 Seconds
Asks for manager
Customer said 'calling on my lunch/break'
Asks 'Is there anything else I can help with today?'
Asks for Amfam address
Requests a call back
Frequent interuptions
Animal in background
Mentions 'we are busy today'
Congratulated the customer
Provides a premium quote
Caller eating
Customer cursed
Status of reinstatement
Angry customer
Free!
Mentions 'short staffed/not enough people on phones'
