(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Provided Agent contact information
5+ policies being reviewed
Used the callers name
Provided payment options (PayNow, Pay by Phone, etc)
Returned bank item
Asks for Amfam address
Misdirected call
Mentions the weather
Mentions 'short staffed/not enough people on phones'
Request for surrender
Status of decrease request
Non-Owner calling
Free!
Child in background
Provides a premium quote
Status of 1035 Exchange
Used the term 'billing block' with no explanation
Mentions another team 'in a meeting'
Angry customer
Request for policy loan
Caller eating
Requests an address change
Silent time > 20 Seconds
Explains the loan repayment process
Caller talking to someone else in background
Reinstatement quote provided
Asks 'Is there anything else I can help with today?'
