(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Provided Agent contact information
Beneficiary verified
Caller eating
Requests a call back
Animal in background
Used the term 'billing block' with no explanation
Request for surrender
Asks 'Is there anything else I can help with today?'
Explains the loan repayment process
Mentions 'system issues'
Asks for Amfam address
Reinstatement quote provided
Customer said 'calling on my lunch/break'
Used the callers name
Asks for manager
Comments about hold times
Caller talking to someone else in background
Frequent interuptions
Provides a premium quote
Requests an address change
Takes ownership of request
Misdirected call
Thanked the caller
Mentions 'short staffed/not enough people on phones'
Request for name change
5+ policies being reviewed
Status of decrease request
Non-Owner calling
Free!
Congratulated the customer
Status of reinstatement
Provided payment options (PayNow, Pay by Phone, etc)
