(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Caller eating
ASKS to place on hold
Explains the loan repayment process
Used the term 'billing block' with no explanation
Customer said 'calling on my lunch/break'
Used the callers name
Asks 'Is there anything else I can help with today?'
Child in background
Representative called by wrong name
Request for surrender
Animal in background
Status of decrease request
Requests an address change
Translator needed
Asks for manager
Caller talking to someone else in background
Congratulated the customer
Non-Owner calling
Returned bank item
Provided payment options (PayNow, Pay by Phone, etc)
Mentions 'short staffed/not enough people on phones'
