(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Translator needed
Comments about hold times
Representative called by wrong name
Thanked the caller
Mentions 'Working from home'
Customer cursed
Offers DocuSign
Mentions the weather
Status of 1035 Exchange
Angry customer
Silent time > 20 Seconds
Takes ownership of request
Mentions another team 'in a meeting'
Animal in background
Request for surrender
Non-Owner calling
Returned bank item
Frequent interuptions
Status of beneficiary change
Asks for manager
Caller or Rep cough/clear throat
Provides a premium quote
Congratulated the customer
Used the term 'billing block' with no explanation
Asks 'Is there anything else I can help with today?'
5+ policies being reviewed
Requests a call back
Request for name change
Explains the loan repayment process
Mentions 'we are busy today'
Called the coach line
Asks for Amfam address
Provided Agent contact information
Caller eating
Child in background
Mentions 'short staffed/not enough people on phones'
Beneficiary verified
Status of reinstatement
ASKS to place on hold
Free!
Customer said 'calling on my lunch/break'
Requests an address change
Misdirected call
Caller talking to someone else in background
Expressed empathy
Used the callers name
Status of decrease request
Mentions 'system issues'
Reinstatement quote provided
Provided payment options (PayNow, Pay by Phone, etc)
