Live Phone Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Status of reinstatement
2. Frequent interuptions
3. Non-Owner calling
4. Child in background
5. Beneficiary verified
6. Requests a call back
7. Mentions 'short staffed/not enough people on phones'
8. Used the callers name
9. Asks for manager
10. Requests an address change
11. Status of beneficiary change
12. Asks for Amfam address
13. Customer said 'calling on my lunch/break'
14. Congratulated the customer
15. Returned bank item
16. Provided payment options (PayNow, Pay by Phone, etc)
17. Mentions 'system issues'
18. 5+ policies being reviewed
19. Translator needed
20. Explains the loan repayment process
21. Asks 'Is there anything else I can help with today?'
22. Called the coach line
23. Request for surrender
24. Takes ownership of request
25. Used the term 'billing block' with no explanation
26. Misdirected call
27. Mentions 'Working from home'
28. Mentions another team 'in a meeting'
29. Caller or Rep cough/clear throat
30. Representative called by wrong name
31. Free!
32. Request for name change
33. Comments about hold times
34. Thanked the caller
35. Caller eating
36. Mentions the weather
37. Silent time > 20 Seconds
38. Caller talking to someone else in background
39. Expressed empathy
40. Offers DocuSign
41. Provided Agent contact information
42. ASKS to place on hold
43. Mentions 'we are busy today'
44. Reinstatement quote provided
45. Provides a premium quote
46. Customer cursed
47. Animal in background
48. Angry customer
49. Status of decrease request
50. Request for policy loan
51. Status of 1035 Exchange