(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
Animal in background
Customer said 'calling on my lunch/break'
Mentions 'Working from home'
Mentions 'system issues'
Comments about hold times
Translator needed
Misdirected call
Child in background
Caller eating
Beneficiary verified
Requests an address change
Status of reinstatement
Caller or Rep cough/clear throat
Customer cursed
Caller talking to someone else in background
Angry customer
Expressed empathy
Asks 'Is there anything else I can help with today?'
Frequent interuptions
Provided Agent contact information
Provided payment options (PayNow, Pay by Phone, etc)
Status of decrease request
Explains the loan repayment process
Provides a premium quote
Offers DocuSign
Request for name change
Request for policy loan
Mentions 'we are busy today'
5+ policies being reviewed
Representative called by wrong name
ASKS to place on hold
Asks for manager
Used the term 'billing block' with no explanation
Request for surrender
Called the coach line
Used the callers name
Mentions 'short staffed/not enough people on phones'
