(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Beneficiary verified
Non-Owner calling
Request for policy loan
Mentions 'we are busy today'
Angry customer
Called the coach line
Reinstatement quote provided
Mentions 'Working from home'
Free!
Provided Agent contact information
Status of reinstatement
Mentions another team 'in a meeting'
Returned bank item
Expressed empathy
Status of beneficiary change
5+ policies being reviewed
Takes ownership of request
Frequent interuptions
Used the term 'billing block' with no explanation
Status of decrease request
Thanked the caller
Request for surrender
Child in background
Status of 1035 Exchange
Used the callers name
Mentions 'system issues'
Asks for manager
Representative called by wrong name
Caller talking to someone else in background
Asks 'Is there anything else I can help with today?'
Offers DocuSign
Comments about hold times
Provides a premium quote
Misdirected call
Asks for Amfam address
ASKS to place on hold
Provided payment options (PayNow, Pay by Phone, etc)
Caller eating
Requests an address change
Animal in background
Silent time > 20 Seconds
Congratulated the customer
Mentions the weather
Requests a call back
Request for name change
Explains the loan repayment process
Customer said 'calling on my lunch/break'
Translator needed
Mentions 'short staffed/not enough people on phones'
