(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
Asks for Amfam address
Explains the loan repayment process
Mentions 'system issues'
Status of decrease request
Beneficiary verified
Thanked the caller
Status of reinstatement
Used the term 'billing block' with no explanation
Translator needed
Caller talking to someone else in background
Animal in background
ASKS to place on hold
Mentions 'we are busy today'
Asks for manager
Caller eating
Reinstatement quote provided
Representative called by wrong name
Status of beneficiary change
Offers DocuSign
Frequent interuptions
Customer said 'calling on my lunch/break'
Asks 'Is there anything else I can help with today?'
Congratulated the customer
Takes ownership of request
Status of 1035 Exchange
Caller or Rep cough/clear throat
Provided payment options (PayNow, Pay by Phone, etc)
Requests a call back
Mentions another team 'in a meeting'
Called the coach line
Customer cursed
Request for surrender
Provides a premium quote
Request for policy loan
Mentions 'short staffed/not enough people on phones'
