(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Explains the loan repayment process
Reinstatement quote provided
Offers DocuSign
Request for surrender
Animal in background
Asks 'Is there anything else I can help with today?'
Comments about hold times
5+ policies being reviewed
Provided Agent contact information
Asks for Amfam address
Free!
Status of beneficiary change
Translator needed
Mentions 'Working from home'
Customer said 'calling on my lunch/break'
Caller eating
Used the term 'billing block' with no explanation
Request for policy loan
Non-Owner calling
Caller talking to someone else in background
Beneficiary verified
Mentions the weather
Silent time > 20 Seconds
Requests an address change
Caller or Rep cough/clear throat
Requests a call back
Returned bank item
Asks for manager
Used the callers name
Child in background
Mentions 'system issues'
Status of reinstatement
Expressed empathy
Frequent interuptions
Angry customer
Provided payment options (PayNow, Pay by Phone, etc)
Misdirected call
Called the coach line
Provides a premium quote
Mentions 'we are busy today'
Thanked the caller
Congratulated the customer
Mentions 'short staffed/not enough people on phones'
