(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Expressed empathy
Status of decrease request
Called the coach line
Caller talking to someone else in background
Status of reinstatement
Comments about hold times
Caller or Rep cough/clear throat
Mentions 'system issues'
Takes ownership of request
Thanked the caller
Offers DocuSign
Reinstatement quote provided
Requests a call back
Child in background
Status of 1035 Exchange
Mentions 'we are busy today'
Translator needed
Customer said 'calling on my lunch/break'
Mentions 'Working from home'
5+ policies being reviewed
Animal in background
Frequent interuptions
Congratulated the customer
Request for name change
Returned bank item
Non-Owner calling
Used the term 'billing block' with no explanation
ASKS to place on hold
Provided Agent contact information
Caller eating
Explains the loan repayment process
Provided payment options (PayNow, Pay by Phone, etc)
Status of beneficiary change
Silent time > 20 Seconds
Asks 'Is there anything else I can help with today?'
Mentions another team 'in a meeting'
Beneficiary verified
Angry customer
Free!
Mentions the weather
Provides a premium quote
Mentions 'short staffed/not enough people on phones'
