(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Beneficiary verified
Request for name change
Congratulated the customer
Offers DocuSign
Takes ownership of request
Reinstatement quote provided
Requests an address change
Provided payment options (PayNow, Pay by Phone, etc)
Mentions 'Working from home'
Returned bank item
Customer cursed
Expressed empathy
Request for policy loan
Status of reinstatement
Used the term 'billing block' with no explanation
Caller eating
ASKS to place on hold
Provided Agent contact information
Mentions 'we are busy today'
Customer said 'calling on my lunch/break'
Mentions 'system issues'
Silent time > 20 Seconds
Asks for manager
Asks 'Is there anything else I can help with today?'
Representative called by wrong name
Translator needed
Free!
Child in background
Angry customer
Mentions 'short staffed/not enough people on phones'
