(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Comments about hold times
Requests an address change
Child in background
Used the term 'billing block' with no explanation
Expressed empathy
Reinstatement quote provided
Called the coach line
Offers DocuSign
Translator needed
Non-Owner calling
Used the callers name
Congratulated the customer
Mentions 'we are busy today'
Mentions the weather
Provides a premium quote
Beneficiary verified
ASKS to place on hold
Misdirected call
Request for surrender
Mentions another team 'in a meeting'
Status of decrease request
Caller talking to someone else in background
Customer cursed
Status of reinstatement
Requests a call back
Asks 'Is there anything else I can help with today?'
Takes ownership of request
Status of 1035 Exchange
Status of beneficiary change
Mentions 'system issues'
5+ policies being reviewed
Provided Agent contact information
Thanked the caller
Caller or Rep cough/clear throat
Request for name change
Mentions 'short staffed/not enough people on phones'
Returned bank item
Silent time > 20 Seconds
Asks for Amfam address
Request for policy loan
Caller eating
Angry customer
Animal in background
Frequent interuptions
Asks for manager
Mentions 'Working from home'
Free!
Explains the loan repayment process
Representative called by wrong name
Customer said 'calling on my lunch/break'
Provided payment options (PayNow, Pay by Phone, etc)
