(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Request for name change
Requests a call back
Provides a premium quote
Representative called by wrong name
Status of beneficiary change
Mentions 'system issues'
Frequent interuptions
Caller eating
Used the callers name
5+ policies being reviewed
Asks for Amfam address
Angry customer
Translator needed
Explains the loan repayment process
Caller or Rep cough/clear throat
Mentions 'Working from home'
Asks 'Is there anything else I can help with today?'
Status of decrease request
Status of reinstatement
Beneficiary verified
Mentions another team 'in a meeting'
Request for surrender
Non-Owner calling
Returned bank item
Request for policy loan
Silent time > 20 Seconds
Child in background
Comments about hold times
Caller talking to someone else in background
Offers DocuSign
Mentions 'we are busy today'
Thanked the caller
Expressed empathy
Animal in background
Reinstatement quote provided
Takes ownership of request
Free!
Asks for manager
ASKS to place on hold
Customer said 'calling on my lunch/break'
Misdirected call
Congratulated the customer
Mentions 'short staffed/not enough people on phones'
Called the coach line
Used the term 'billing block' with no explanation
Provided payment options (PayNow, Pay by Phone, etc)
