(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Called the coach line
Requests an address change
Translator needed
Used the term 'billing block' with no explanation
Caller or Rep cough/clear throat
Mentions 'we are busy today'
Customer cursed
Expressed empathy
5+ policies being reviewed
Request for policy loan
Explains the loan repayment process
Offers DocuSign
Representative called by wrong name
Non-Owner calling
Congratulated the customer
Requests a call back
Takes ownership of request
Customer said 'calling on my lunch/break'
Animal in background
Caller eating
Beneficiary verified
Provided payment options (PayNow, Pay by Phone, etc)
Used the callers name
Mentions 'Working from home'
Reinstatement quote provided
ASKS to place on hold
Returned bank item
Free!
Frequent interuptions
Comments about hold times
Caller talking to someone else in background
Misdirected call
Child in background
Asks 'Is there anything else I can help with today?'
Mentions another team 'in a meeting'
Asks for Amfam address
Provides a premium quote
Provided Agent contact information
Status of decrease request
Asks for manager
Mentions 'system issues'
Status of beneficiary change
Angry customer
Silent time > 20 Seconds
Status of 1035 Exchange
Thanked the caller
Mentions the weather
Request for surrender
Status of reinstatement
Request for name change
Mentions 'short staffed/not enough people on phones'
