(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Mentions another team 'in a meeting'
Status of 1035 Exchange
Comments about hold times
Offers DocuSign
Request for name change
Representative called by wrong name
Customer said 'calling on my lunch/break'
Caller talking to someone else in background
Mentions 'Working from home'
Misdirected call
Status of beneficiary change
Request for surrender
Used the callers name
Asks for manager
Congratulated the customer
Asks for Amfam address
Expressed empathy
Returned bank item
Mentions 'system issues'
Called the coach line
Provided payment options (PayNow, Pay by Phone, etc)
Caller or Rep cough/clear throat
Status of reinstatement
Mentions 'short staffed/not enough people on phones'
Animal in background
Frequent interuptions
Explains the loan repayment process
Thanked the caller
Used the term 'billing block' with no explanation
Beneficiary verified
Mentions 'we are busy today'
Requests an address change
Caller eating
Provided Agent contact information
Mentions the weather
Child in background
Silent time > 20 Seconds
Requests a call back
ASKS to place on hold
Customer cursed
Reinstatement quote provided
Non-Owner calling
Angry customer
Free!
Request for policy loan
5+ policies being reviewed
Translator needed
Provides a premium quote
Status of decrease request
Asks 'Is there anything else I can help with today?'
