(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Explains the loan repayment process
Silent time > 20 Seconds
Mentions another team 'in a meeting'
Called the coach line
Requests a call back
Status of beneficiary change
Asks 'Is there anything else I can help with today?'
Representative called by wrong name
Caller talking to someone else in background
Status of reinstatement
Frequent interuptions
Request for name change
Asks for manager
Caller eating
Mentions 'Working from home'
Mentions 'short staffed/not enough people on phones'
Caller or Rep cough/clear throat
Requests an address change
Customer cursed
Beneficiary verified
Free!
Provides a premium quote
Offers DocuSign
Mentions 'system issues'
Returned bank item
Reinstatement quote provided
Animal in background
Request for surrender
Customer said 'calling on my lunch/break'
Thanked the caller
Misdirected call
ASKS to place on hold
Status of 1035 Exchange
Asks for Amfam address
Used the term 'billing block' with no explanation
Mentions 'we are busy today'
Translator needed
Comments about hold times
Angry customer
Provided Agent contact information
Status of decrease request
5+ policies being reviewed
Provided payment options (PayNow, Pay by Phone, etc)
