Phone Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Request for policy loan
2. Takes ownership of request
3. Provided Agent contact information
4. Status of beneficiary change
5. Animal in background
6. Requests an address change
7. Caller eating
8. Frequent interuptions
9. Status of decrease request
10. Request for name change
11. Silent time > 20 Seconds
12. Customer said 'calling on my lunch/break'
13. Explains the loan repayment process
14. Provided payment options (PayNow, Pay by Phone, etc)
15. Asks 'Is there anything else I can help with today?'
16. Mentions 'short staffed/not enough people on phones'
17. Status of reinstatement
18. Returned bank item
19. Child in background
20. Request for surrender
21. Reinstatement quote provided
22. Asks for manager
23. Beneficiary verified
24. Comments about hold times
25. Offers DocuSign
26. Requests a call back
27. 5+ policies being reviewed
28. Translator needed
29. Used the term 'billing block' with no explanation
30. Customer cursed
31. Mentions 'system issues'
32. Caller or Rep cough/clear throat
33. Non-Owner calling
34. Provides a premium quote
35. Congratulated the customer
36. Mentions the weather
37. Mentions 'Working from home'
38. Misdirected call
39. Mentions another team 'in a meeting'
40. Asks for Amfam address
41. Angry customer
42. Caller talking to someone else in background
43. Expressed empathy
44. Representative called by wrong name
45. Used the callers name
46. ASKS to place on hold
47. Called the coach line
48. Mentions 'we are busy today'
49. Free!
50. Thanked the caller
51. Status of 1035 Exchange