(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Status of reinstatement
Request for name change
Comments about hold times
Request for surrender
Asks for Amfam address
Status of decrease request
Caller or Rep cough/clear throat
Free!
Congratulated the customer
Requests a call back
Angry customer
Caller talking to someone else in background
ASKS to place on hold
Status of beneficiary change
Customer cursed
Mentions 'system issues'
Representative called by wrong name
Provided Agent contact information
Non-Owner calling
Translator needed
Misdirected call
Silent time > 20 Seconds
Mentions 'short staffed/not enough people on phones'
Used the term 'billing block' with no explanation
Status of 1035 Exchange
Caller eating
Explains the loan repayment process
Mentions 'we are busy today'
Asks for manager
Mentions another team 'in a meeting'
Asks 'Is there anything else I can help with today?'
Beneficiary verified
Offers DocuSign
Used the callers name
Mentions the weather
Called the coach line
Child in background
Thanked the caller
Expressed empathy
Takes ownership of request
Provides a premium quote
Requests an address change
Reinstatement quote provided
Animal in background
Customer said 'calling on my lunch/break'
Provided payment options (PayNow, Pay by Phone, etc)
