Phone Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Requests an address change
2. Asks 'Is there anything else I can help with today?'
3. Status of decrease request
4. Free!
5. Mentions 'short staffed/not enough people on phones'
6. Thanked the caller
7. ASKS to place on hold
8. Provided payment options (PayNow, Pay by Phone, etc)
9. Takes ownership of request
10. Misdirected call
11. Used the callers name
12. Request for surrender
13. Requests a call back
14. Status of beneficiary change
15. Non-Owner calling
16. Called the coach line
17. Animal in background
18. Reinstatement quote provided
19. Status of reinstatement
20. Asks for manager
21. Silent time > 20 Seconds
22. Translator needed
23. Mentions 'we are busy today'
24. Customer said 'calling on my lunch/break'
25. Frequent interuptions
26. Used the term 'billing block' with no explanation
27. 5+ policies being reviewed
28. Status of 1035 Exchange
29. Caller or Rep cough/clear throat
30. Asks for Amfam address
31. Mentions another team 'in a meeting'
32. Customer cursed
33. Offers DocuSign
34. Returned bank item
35. Child in background
36. Representative called by wrong name
37. Beneficiary verified
38. Angry customer
39. Comments about hold times
40. Expressed empathy
41. Request for policy loan
42. Congratulated the customer
43. Provided Agent contact information
44. Request for name change
45. Caller eating
46. Mentions 'Working from home'
47. Mentions 'system issues'
48. Mentions the weather
49. Explains the loan repayment process
50. Caller talking to someone else in background
51. Provides a premium quote