(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Status of decrease request
Translator needed
Called the coach line
Congratulated the customer
Used the term 'billing block' with no explanation
Silent time > 20 Seconds
Takes ownership of request
Free!
Frequent interuptions
Asks for Amfam address
Provided Agent contact information
Status of reinstatement
Request for surrender
Provided payment options (PayNow, Pay by Phone, etc)
Request for policy loan
Caller or Rep cough/clear throat
Returned bank item
Offers DocuSign
Angry customer
Misdirected call
Status of 1035 Exchange
Representative called by wrong name
Mentions 'we are busy today'
ASKS to place on hold
Thanked the caller
Request for name change
Mentions 'Working from home'
Child in background
Expressed empathy
Reinstatement quote provided
Asks for manager
Requests an address change
Beneficiary verified
Requests a call back
Customer said 'calling on my lunch/break'
Caller eating
Mentions 'short staffed/not enough people on phones'
Animal in background
Provides a premium quote
Comments about hold times
Mentions the weather
Mentions 'system issues'
Caller talking to someone else in background
Used the callers name
Explains the loan repayment process
Customer cursed
Asks 'Is there anything else I can help with today?'
