Phone Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Silent time > 20 Seconds
2. Request for surrender
3. Explains the loan repayment process
4. Status of decrease request
5. Mentions the weather
6. Provided Agent contact information
7. Mentions 'we are busy today'
8. Asks 'Is there anything else I can help with today?'
9. Non-Owner calling
10. Mentions 'short staffed/not enough people on phones'
11. Frequent interuptions
12. Provides a premium quote
13. Request for name change
14. Free!
15. Called the coach line
16. Animal in background
17. Beneficiary verified
18. Used the term 'billing block' with no explanation
19. Provided payment options (PayNow, Pay by Phone, etc)
20. Caller or Rep cough/clear throat
21. Requests an address change
22. 5+ policies being reviewed
23. Status of 1035 Exchange
24. Thanked the caller
25. Representative called by wrong name
26. ASKS to place on hold
27. Reinstatement quote provided
28. Offers DocuSign
29. Mentions 'system issues'
30. Child in background
31. Misdirected call
32. Mentions 'Working from home'
33. Customer said 'calling on my lunch/break'
34. Angry customer
35. Congratulated the customer
36. Status of reinstatement
37. Comments about hold times
38. Caller eating
39. Translator needed
40. Mentions another team 'in a meeting'
41. Caller talking to someone else in background
42. Expressed empathy
43. Requests a call back
44. Used the callers name
45. Asks for manager
46. Returned bank item
47. Takes ownership of request
48. Status of beneficiary change
49. Request for policy loan
50. Customer cursed
51. Asks for Amfam address