Phone Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Asks for Amfam address
2. ASKS to place on hold
3. Silent time > 20 Seconds
4. Asks for manager
5. Request for name change
6. Returned bank item
7. Mentions another team 'in a meeting'
8. Translator needed
9. Child in background
10. Customer cursed
11. Called the coach line
12. Request for surrender
13. Used the term 'billing block' with no explanation
14. Provided payment options (PayNow, Pay by Phone, etc)
15. Misdirected call
16. Mentions 'short staffed/not enough people on phones'
17. Reinstatement quote provided
18. Provides a premium quote
19. Caller eating
20. Requests an address change
21. Mentions 'we are busy today'
22. Mentions 'system issues'
23. Status of beneficiary change
24. Asks 'Is there anything else I can help with today?'
25. Requests a call back
26. Comments about hold times
27. Animal in background
28. Non-Owner calling
29. Angry customer
30. Status of reinstatement
31. Status of decrease request
32. Provided Agent contact information
33. Representative called by wrong name
34. Free!
35. Request for policy loan
36. Thanked the caller
37. Frequent interuptions
38. Explains the loan repayment process
39. Used the callers name
40. Offers DocuSign
41. Caller or Rep cough/clear throat
42. Customer said 'calling on my lunch/break'
43. 5+ policies being reviewed
44. Congratulated the customer
45. Caller talking to someone else in background
46. Mentions 'Working from home'
47. Mentions the weather
48. Expressed empathy
49. Takes ownership of request
50. Beneficiary verified
51. Status of 1035 Exchange