(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Status of 1035 Exchange
Child in background
Customer cursed
Provided Agent contact information
ASKS to place on hold
Frequent interuptions
Reinstatement quote provided
Silent time > 20 Seconds
Requests an address change
Representative called by wrong name
Congratulated the customer
Used the term 'billing block' with no explanation
Offers DocuSign
Asks for Amfam address
Angry customer
Provides a premium quote
Caller talking to someone else in background
Request for policy loan
Asks for manager
Expressed empathy
Comments about hold times
Used the callers name
Mentions 'system issues'
Mentions another team 'in a meeting'
5+ policies being reviewed
Explains the loan repayment process
Status of decrease request
Status of beneficiary change
Misdirected call
Mentions 'we are busy today'
Mentions 'Working from home'
Mentions the weather
Customer said 'calling on my lunch/break'
Requests a call back
Mentions 'short staffed/not enough people on phones'
Request for surrender
Called the coach line
Caller eating
Free!
Animal in background
Takes ownership of request
Translator needed
Provided payment options (PayNow, Pay by Phone, etc)
Caller or Rep cough/clear throat
Asks 'Is there anything else I can help with today?'
