ReturnedbankitemRequestforsurrenderChild inbackgroundCongratulatedthe customerMisdirectedcallTranslatorneededCallereatingMentions'we arebusytoday'Calledthe coachlineRequestsa callbackFrequentinteruptionsProvidedpaymentoptions(PayNow, Payby Phone, etc)Mentions'systemissues'AngrycustomerStatus ofreinstatementUsed theterm 'billingblock' withnoexplanationRequestsanaddresschangeOffersDocuSignStatus ofbeneficiarychangeExpressedempathyFree!BeneficiaryverifiedNon-OwnercallingThankedthecaller5+policiesbeingreviewedMentions'Workingfromhome'Status ofdecreaserequestStatus of1035ExchangeCommentsabout holdtimesProvidesapremiumquoteASKS toplace onholdCustomersaid 'callingon mylunch/break'Takesownershipof requestSilenttime > 20SecondsRequestfor policyloanCaller orRepcough/clearthroatMentionstheweatherExplainsthe loanrepaymentprocessUsed thecallersnameAsks formanagerAsks forAmfamaddressCustomercursedRequestfor namechangeCaller talkingto someoneelse inbackgroundMentionsanotherteam 'in ameeting'ProvidedAgentcontactinformationAnimal inbackgroundAsks 'Is thereanything elseI can helpwith today?'Representativecalled bywrong nameReinstatementquoteprovidedMentions 'shortstaffed/notenough peopleon phones'ReturnedbankitemRequestforsurrenderChild inbackgroundCongratulatedthe customerMisdirectedcallTranslatorneededCallereatingMentions'we arebusytoday'Calledthe coachlineRequestsa callbackFrequentinteruptionsProvidedpaymentoptions(PayNow, Payby Phone, etc)Mentions'systemissues'AngrycustomerStatus ofreinstatementUsed theterm 'billingblock' withnoexplanationRequestsanaddresschangeOffersDocuSignStatus ofbeneficiarychangeExpressedempathyFree!BeneficiaryverifiedNon-OwnercallingThankedthecaller5+policiesbeingreviewedMentions'Workingfromhome'Status ofdecreaserequestStatus of1035ExchangeCommentsabout holdtimesProvidesapremiumquoteASKS toplace onholdCustomersaid 'callingon mylunch/break'Takesownershipof requestSilenttime > 20SecondsRequestfor policyloanCaller orRepcough/clearthroatMentionstheweatherExplainsthe loanrepaymentprocessUsed thecallersnameAsks formanagerAsks forAmfamaddressCustomercursedRequestfor namechangeCaller talkingto someoneelse inbackgroundMentionsanotherteam 'in ameeting'ProvidedAgentcontactinformationAnimal inbackgroundAsks 'Is thereanything elseI can helpwith today?'Representativecalled bywrong nameReinstatementquoteprovidedMentions 'shortstaffed/notenough peopleon phones'

Phone Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Returned bank item
  2. Request for surrender
  3. Child in background
  4. Congratulated the customer
  5. Misdirected call
  6. Translator needed
  7. Caller eating
  8. Mentions 'we are busy today'
  9. Called the coach line
  10. Requests a call back
  11. Frequent interuptions
  12. Provided payment options (PayNow, Pay by Phone, etc)
  13. Mentions 'system issues'
  14. Angry customer
  15. Status of reinstatement
  16. Used the term 'billing block' with no explanation
  17. Requests an address change
  18. Offers DocuSign
  19. Status of beneficiary change
  20. Expressed empathy
  21. Free!
  22. Beneficiary verified
  23. Non-Owner calling
  24. Thanked the caller
  25. 5+ policies being reviewed
  26. Mentions 'Working from home'
  27. Status of decrease request
  28. Status of 1035 Exchange
  29. Comments about hold times
  30. Provides a premium quote
  31. ASKS to place on hold
  32. Customer said 'calling on my lunch/break'
  33. Takes ownership of request
  34. Silent time > 20 Seconds
  35. Request for policy loan
  36. Caller or Rep cough/clear throat
  37. Mentions the weather
  38. Explains the loan repayment process
  39. Used the callers name
  40. Asks for manager
  41. Asks for Amfam address
  42. Customer cursed
  43. Request for name change
  44. Caller talking to someone else in background
  45. Mentions another team 'in a meeting'
  46. Provided Agent contact information
  47. Animal in background
  48. Asks 'Is there anything else I can help with today?'
  49. Representative called by wrong name
  50. Reinstatement quote provided
  51. Mentions 'short staffed/not enough people on phones'