(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Returned bank item
Request for surrender
Child in background
Congratulated the customer
Misdirected call
Translator needed
Caller eating
Mentions 'we are busy today'
Called the coach line
Requests a call back
Frequent interuptions
Provided payment options (PayNow, Pay by Phone, etc)
Mentions 'system issues'
Angry customer
Status of reinstatement
Used the term 'billing block' with no explanation
Requests an address change
Offers DocuSign
Status of beneficiary change
Expressed empathy
Free!
Beneficiary verified
Non-Owner calling
Thanked the caller
5+ policies being reviewed
Mentions 'Working from home'
Status of decrease request
Status of 1035 Exchange
Comments about hold times
Provides a premium quote
ASKS to place on hold
Customer said 'calling on my lunch/break'
Takes ownership of request
Silent time > 20 Seconds
Request for policy loan
Caller or Rep cough/clear throat
Mentions the weather
Explains the loan repayment process
Used the callers name
Asks for manager
Asks for Amfam address
Customer cursed
Request for name change
Caller talking to someone else in background
Mentions another team 'in a meeting'
Provided Agent contact information
Animal in background
Asks 'Is there anything else I can help with today?'
Representative called by wrong name
Reinstatement quote provided
Mentions 'short staffed/not enough people on phones'
