Asks formanagerAnimal inbackgroundCallereatingFree!Used theterm 'billingblock' withnoexplanationMentions 'shortstaffed/notenough peopleon phones'Mentions'we arebusytoday'Congratulatedthe customerCustomercursedProvidedAgentcontactinformationAsks 'Is thereanything elseI can helpwith today?'Silenttime > 20SecondsRequestforsurrenderProvidesapremiumquoteProvidedpaymentoptions(PayNow, Payby Phone, etc)Status ofbeneficiarychangeMentions'Workingfromhome'ReinstatementquoteprovidedMisdirectedcallRequestsanaddresschangeReturnedbankitemBeneficiaryverifiedMentions'systemissues'Status ofdecreaserequestStatus of1035ExchangeMentionsanotherteam 'in ameeting'FrequentinteruptionsRequestsa callbackAngrycustomerCaller talkingto someoneelse inbackgroundASKS toplace onholdCaller orRepcough/clearthroatMentionstheweatherTranslatorneededThankedthecallerAsks forAmfamaddressTakesownershipof requestCommentsabout holdtimesRequestfor policyloanUsed thecallersnameRepresentativecalled bywrong nameRequestfor namechangeChild inbackgroundExpressedempathyExplainsthe loanrepaymentprocessStatus ofreinstatement5+policiesbeingreviewedNon-OwnercallingCustomersaid 'callingon mylunch/break'Calledthe coachlineOffersDocuSignAsks formanagerAnimal inbackgroundCallereatingFree!Used theterm 'billingblock' withnoexplanationMentions 'shortstaffed/notenough peopleon phones'Mentions'we arebusytoday'Congratulatedthe customerCustomercursedProvidedAgentcontactinformationAsks 'Is thereanything elseI can helpwith today?'Silenttime > 20SecondsRequestforsurrenderProvidesapremiumquoteProvidedpaymentoptions(PayNow, Payby Phone, etc)Status ofbeneficiarychangeMentions'Workingfromhome'ReinstatementquoteprovidedMisdirectedcallRequestsanaddresschangeReturnedbankitemBeneficiaryverifiedMentions'systemissues'Status ofdecreaserequestStatus of1035ExchangeMentionsanotherteam 'in ameeting'FrequentinteruptionsRequestsa callbackAngrycustomerCaller talkingto someoneelse inbackgroundASKS toplace onholdCaller orRepcough/clearthroatMentionstheweatherTranslatorneededThankedthecallerAsks forAmfamaddressTakesownershipof requestCommentsabout holdtimesRequestfor policyloanUsed thecallersnameRepresentativecalled bywrong nameRequestfor namechangeChild inbackgroundExpressedempathyExplainsthe loanrepaymentprocessStatus ofreinstatement5+policiesbeingreviewedNon-OwnercallingCustomersaid 'callingon mylunch/break'Calledthe coachlineOffersDocuSign

Phone Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asks for manager
  2. Animal in background
  3. Caller eating
  4. Free!
  5. Used the term 'billing block' with no explanation
  6. Mentions 'short staffed/not enough people on phones'
  7. Mentions 'we are busy today'
  8. Congratulated the customer
  9. Customer cursed
  10. Provided Agent contact information
  11. Asks 'Is there anything else I can help with today?'
  12. Silent time > 20 Seconds
  13. Request for surrender
  14. Provides a premium quote
  15. Provided payment options (PayNow, Pay by Phone, etc)
  16. Status of beneficiary change
  17. Mentions 'Working from home'
  18. Reinstatement quote provided
  19. Misdirected call
  20. Requests an address change
  21. Returned bank item
  22. Beneficiary verified
  23. Mentions 'system issues'
  24. Status of decrease request
  25. Status of 1035 Exchange
  26. Mentions another team 'in a meeting'
  27. Frequent interuptions
  28. Requests a call back
  29. Angry customer
  30. Caller talking to someone else in background
  31. ASKS to place on hold
  32. Caller or Rep cough/clear throat
  33. Mentions the weather
  34. Translator needed
  35. Thanked the caller
  36. Asks for Amfam address
  37. Takes ownership of request
  38. Comments about hold times
  39. Request for policy loan
  40. Used the callers name
  41. Representative called by wrong name
  42. Request for name change
  43. Child in background
  44. Expressed empathy
  45. Explains the loan repayment process
  46. Status of reinstatement
  47. 5+ policies being reviewed
  48. Non-Owner calling
  49. Customer said 'calling on my lunch/break'
  50. Called the coach line
  51. Offers DocuSign