(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Non-Owner calling
Expressed empathy
Caller or Rep cough/clear throat
Request for policy loan
Requests a call back
Silent time > 20 Seconds
Status of 1035 Exchange
5+ policies being reviewed
Translator needed
Child in background
Mentions another team 'in a meeting'
Caller talking to someone else in background
Used the callers name
Thanked the caller
Comments about hold times
Asks for manager
ASKS to place on hold
Provided payment options (PayNow, Pay by Phone, etc)
Congratulated the customer
Offers DocuSign
Asks 'Is there anything else I can help with today?'
Misdirected call
Request for surrender
Mentions 'system issues'
Asks for Amfam address
Representative called by wrong name
Requests an address change
Mentions 'we are busy today'
Request for name change
Customer said 'calling on my lunch/break'
Free!
Reinstatement quote provided
Status of decrease request
Status of beneficiary change
Customer cursed
Takes ownership of request
Status of reinstatement
Returned bank item
Angry customer
Caller eating
Mentions 'Working from home'
Provided Agent contact information
Used the term 'billing block' with no explanation
Animal in background
Explains the loan repayment process
Called the coach line
Beneficiary verified
Provides a premium quote
Mentions 'short staffed/not enough people on phones'
