(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Used the term 'billing block' with no explanation
Misdirected call
Status of decrease request
Status of reinstatement
Offers DocuSign
Mentions another team 'in a meeting'
Caller talking to someone else in background
Request for name change
Provided Agent contact information
Caller or Rep cough/clear throat
Status of beneficiary change
Status of 1035 Exchange
5+ policies being reviewed
Frequent interuptions
Animal in background
Beneficiary verified
Request for surrender
Provided payment options (PayNow, Pay by Phone, etc)
Takes ownership of request
Mentions 'short staffed/not enough people on phones'
Asks for manager
Non-Owner calling
Request for policy loan
Asks 'Is there anything else I can help with today?'
