(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Offers DocuSign
Mentions 'Working from home'
Frequent interuptions
Mentions 'we are busy today'
Non-Owner calling
Asks for Amfam address
Status of decrease request
Request for surrender
Beneficiary verified
Customer said 'calling on my lunch/break'
Status of beneficiary change
Representative called by wrong name
Animal in background
Requests a call back
Request for name change
Reinstatement quote provided
Provided Agent contact information
Customer cursed
Thanked the caller
Child in background
Used the term 'billing block' with no explanation
Request for policy loan
Silent time > 20 Seconds
Provided payment options (PayNow, Pay by Phone, etc)
Misdirected call
Mentions 'short staffed/not enough people on phones'
Called the coach line
Explains the loan repayment process
Provides a premium quote
Caller eating
Congratulated the customer
ASKS to place on hold
Mentions the weather
Translator needed
Caller or Rep cough/clear throat
Status of reinstatement
Asks 'Is there anything else I can help with today?'
