(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Caller or Rep cough/clear throat
Congratulated the customer
Caller talking to someone else in background
5+ policies being reviewed
Non-Owner calling
Status of reinstatement
Misdirected call
Takes ownership of request
Reinstatement quote provided
Asks for manager
Used the callers name
Angry customer
Request for surrender
Customer said 'calling on my lunch/break'
Status of beneficiary change
Requests an address change
Asks for Amfam address
Beneficiary verified
Provides a premium quote
Request for policy loan
Thanked the caller
Called the coach line
Provided payment options (PayNow, Pay by Phone, etc)
Translator needed
Mentions 'Working from home'
Free!
Mentions 'system issues'
Comments about hold times
Asks 'Is there anything else I can help with today?'
Used the term 'billing block' with no explanation
Returned bank item
Expressed empathy
Mentions the weather
Offers DocuSign
Requests a call back
Status of 1035 Exchange
Frequent interuptions
Customer cursed
Request for name change
Mentions 'short staffed/not enough people on phones'
