(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
Status of decrease request
Caller talking to someone else in background
5+ policies being reviewed
Angry customer
Status of beneficiary change
Child in background
Status of 1035 Exchange
Frequent interuptions
Congratulated the customer
Mentions the weather
Asks for manager
Representative called by wrong name
Takes ownership of request
Explains the loan repayment process
Status of reinstatement
Customer said 'calling on my lunch/break'
Used the term 'billing block' with no explanation
Provided payment options (PayNow, Pay by Phone, etc)
Request for policy loan
Thanked the caller
Mentions 'Working from home'
Called the coach line
Asks for Amfam address
Used the callers name
ASKS to place on hold
Requests a call back
Request for surrender
Request for name change
Non-Owner calling
Mentions 'system issues'
Beneficiary verified
Returned bank item
Provides a premium quote
Requests an address change
Comments about hold times
Mentions another team 'in a meeting'
Expressed empathy
Free!
Customer cursed
Asks 'Is there anything else I can help with today?'
Silent time > 20 Seconds
Reinstatement quote provided
Mentions 'short staffed/not enough people on phones'
