Phone Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Caller talking to someone else in background
2. Non-Owner calling
3. Mentions 'we are busy today'
4. Used the callers name
5. Mentions 'short staffed/not enough people on phones'
6. Mentions 'Working from home'
7. Mentions 'system issues'
8. Asks for manager
9. Status of 1035 Exchange
10. Asks 'Is there anything else I can help with today?'
11. Requests a call back
12. Animal in background
13. Request for name change
14. Provided payment options (PayNow, Pay by Phone, etc)
15. Reinstatement quote provided
16. Customer said 'calling on my lunch/break'
17. Returned bank item
18. Takes ownership of request
19. Caller eating
20. Used the term 'billing block' with no explanation
21. Called the coach line
22. Request for surrender
23. Translator needed
24. Misdirected call
25. Caller or Rep cough/clear throat
26. 5+ policies being reviewed
27. Status of decrease request
28. Explains the loan repayment process
29. Expressed empathy
30. Silent time > 20 Seconds
31. Beneficiary verified
32. Asks for Amfam address
33. Offers DocuSign
34. Requests an address change
35. Child in background
36. Representative called by wrong name
37. Mentions another team 'in a meeting'
38. Frequent interuptions
39. ASKS to place on hold
40. Comments about hold times
41. Status of beneficiary change
42. Request for policy loan
43. Congratulated the customer
44. Provides a premium quote
45. Customer cursed
46. Free!
47. Thanked the caller
48. Mentions the weather
49. Status of reinstatement
50. Provided Agent contact information
51. Angry customer