(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Caller or Rep cough/clear throat
Mentions 'we are busy today'
Mentions another team 'in a meeting'
Status of reinstatement
Provided Agent contact information
Asks for Amfam address
Child in background
Caller eating
Asks 'Is there anything else I can help with today?'
Used the callers name
Mentions the weather
Explains the loan repayment process
5+ policies being reviewed
Returned bank item
Status of beneficiary change
Request for name change
Status of decrease request
Asks for manager
Request for policy loan
Status of 1035 Exchange
Used the term 'billing block' with no explanation
Comments about hold times
Congratulated the customer
Mentions 'system issues'
Requests a call back
Requests an address change
Free!
Takes ownership of request
Mentions 'short staffed/not enough people on phones'
Beneficiary verified
Angry customer
Reinstatement quote provided
Misdirected call
Translator needed
Thanked the caller
Offers DocuSign
ASKS to place on hold
Expressed empathy
Caller talking to someone else in background
Provides a premium quote
Customer said 'calling on my lunch/break'
Mentions 'Working from home'
Non-Owner calling
Called the coach line
Silent time > 20 Seconds
Animal in background
Provided payment options (PayNow, Pay by Phone, etc)
