(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Misdirected call
Thanked the caller
Translator needed
Mentions another team 'in a meeting'
Requests a call back
5+ policies being reviewed
Status of beneficiary change
Called the coach line
Provides a premium quote
Animal in background
Requests an address change
Caller or Rep cough/clear throat
Customer said 'calling on my lunch/break'
Used the term 'billing block' with no explanation
Request for name change
Angry customer
Expressed empathy
Representative called by wrong name
Status of decrease request
Mentions 'short staffed/not enough people on phones'
Request for surrender
Mentions 'we are busy today'
Asks for manager
Customer cursed
Mentions the weather
Caller eating
Comments about hold times
Reinstatement quote provided
Provided Agent contact information
Provided payment options (PayNow, Pay by Phone, etc)
Offers DocuSign
Congratulated the customer
Beneficiary verified
Silent time > 20 Seconds
Explains the loan repayment process
Mentions 'system issues'
Used the callers name
Asks 'Is there anything else I can help with today?'
