Find alternativestudies specificto theirsymptoms ifthey DNQNI; offer privacypolicy when ptdoes not wantto giveinformationEarn QA~ 110%or higherEarn QA~ 107%or higherEarn QA~ 110%or higher(Re-assure)Show empathy;pt does notthink they willprequalifyConsistent useof the ptname,ethroughout call(at least 3xs)How does thept feel (or thing)about theirtreatment/discorderPt does nothave time toparticipate;reassure sitecan confirmscheduleSearchpreviouslyrequestedstudiesNI; Distance- offer othersites and/ orstudies intheir areaScared to trynew meds;reassure ptEarn QA~ 107%or higher(Re-assure)Show empathy;pt does notthink they willprequalifyHow does thept feel (or thing)about theirtreatment/discorderProbe ptfor infothat mayprequalifyAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Ask abouttheirweather(1-2mins.)Requirednote when ptdeclinesother studiesOfferhelpfulhotlines forpreventionpt on theroad and mayhave someserviceinterruptionRequirednote when ptdeclinesother studiesBuild Rapport- mentioncurrentevents in pt'scityBuild Rapport- mentioncurrentevents in pt'scityOfferotherstudicesHow pt hasbeen doingsincediagnosis?Explore anycommon(ground) withthe ptScared to trynew meds;reassure ptRead thestudydescrptionfrom landingpageExplore anycommon(ground) withthe ptTEAMGOLDENLIGHTFind alternativestudies specificto theirsymptoms ifthey DNQHard topronouncename? -Ask patientSearchpreviouslyrequestedstudiesHard topronouncename? -Ask patientRead thestudydescrptionfrom landingpageAdvise PTsite to reachout (Non-PQS Sites)Ask abouttheirweather(1-2mins.)Ask patients forreferrals (otherpeople tha maybe interested)in other studies.NI; offer privacypolicy when ptdoes not wantto giveinformationHow pt hasbeen doingsincediagnosis?Advise PTsite to reachout (Non-PQS Sites)pt on theroad and mayhave someserviceinterruptionPt does nothave time toparticipate;reassure sitecan confirmscheduleFind alternativestudies specificto theirsymptoms ifthey DNQNI; offer privacypolicy when ptdoes not wantto giveinformationEarn QA~ 110%or higherEarn QA~ 107%or higherEarn QA~ 110%or higher(Re-assure)Show empathy;pt does notthink they willprequalifyConsistent useof the ptname,ethroughout call(at least 3xs)How does thept feel (or thing)about theirtreatment/discorderPt does nothave time toparticipate;reassure sitecan confirmscheduleSearchpreviouslyrequestedstudiesNI; Distance- offer othersites and/ orstudies intheir areaScared to trynew meds;reassure ptEarn QA~ 107%or higher(Re-assure)Show empathy;pt does notthink they willprequalifyHow does thept feel (or thing)about theirtreatment/discorderProbe ptfor infothat mayprequalifyAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Ask abouttheirweather(1-2mins.)Requirednote when ptdeclinesother studiesOfferhelpfulhotlines forpreventionpt on theroad and mayhave someserviceinterruptionRequirednote when ptdeclinesother studiesBuild Rapport- mentioncurrentevents in pt'scityBuild Rapport- mentioncurrentevents in pt'scityOfferotherstudicesHow pt hasbeen doingsincediagnosis?Explore anycommon(ground) withthe ptScared to trynew meds;reassure ptRead thestudydescrptionfrom landingpageExplore anycommon(ground) withthe ptTEAMGOLDENLIGHTFind alternativestudies specificto theirsymptoms ifthey DNQHard topronouncename? -Ask patientSearchpreviouslyrequestedstudiesHard topronouncename? -Ask patientRead thestudydescrptionfrom landingpageAdvise PTsite to reachout (Non-PQS Sites)Ask abouttheirweather(1-2mins.)Ask patients forreferrals (otherpeople tha maybe interested)in other studies.NI; offer privacypolicy when ptdoes not wantto giveinformationHow pt hasbeen doingsincediagnosis?Advise PTsite to reachout (Non-PQS Sites)pt on theroad and mayhave someserviceinterruptionPt does nothave time toparticipate;reassure sitecan confirmschedule

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Find alternative studies specific to their symptoms if they DNQ
  2. NI; offer privacy policy when pt does not want to give information
  3. Earn QA ~ 110% or higher
  4. Earn QA ~ 107% or higher
  5. Earn QA ~ 110% or higher
  6. (Re-assure) Show empathy; pt does not think they will prequalify
  7. Consistent use of the pt name,e throughout call (at least 3xs)
  8. How does the pt feel (or thing) about their treatment/ discorder
  9. Pt does not have time to participate; reassure site can confirm schedule
  10. Search previously requested studies
  11. NI; Distance - offer other sites and/ or studies in their area
  12. Scared to try new meds; reassure pt
  13. Earn QA ~ 107% or higher
  14. (Re-assure) Show empathy; pt does not think they will prequalify
  15. How does the pt feel (or thing) about their treatment/ discorder
  16. Probe pt for info that may prequalify
  17. Ask patients for referrals (other people tha may be interested) in other studies.
  18. Ask about their weather (1-2mins.)
  19. Required note when pt declines other studies
  20. Offer helpful hotlines for prevention
  21. pt on the road and may have some service interruption
  22. Required note when pt declines other studies
  23. Build Rapport - mention current events in pt's city
  24. Build Rapport - mention current events in pt's city

  25. Offer other studices
  26. How pt has been doing since diagnosis?
  27. Explore any common (ground) with the pt
  28. Scared to try new meds; reassure pt
  29. Read the study descrption from landing page
  30. Explore any common (ground) with the pt
  31. TEAM GOLDEN LIGHT
  32. Find alternative studies specific to their symptoms if they DNQ
  33. Hard to pronounce name? - Ask patient
  34. Search previously requested studies
  35. Hard to pronounce name? - Ask patient
  36. Read the study descrption from landing page
  37. Advise PT site to reach out (Non-PQS Sites)
  38. Ask about their weather (1-2mins.)
  39. Ask patients for referrals (other people tha may be interested) in other studies.
  40. NI; offer privacy policy when pt does not want to give information
  41. How pt has been doing since diagnosis?
  42. Advise PT site to reach out (Non-PQS Sites)
  43. pt on the road and may have some service interruption
  44. Pt does not have time to participate; reassure site can confirm schedule