NI; Distance- offer othersites and/ orstudies intheir areaHow does thept feel (or thing)about theirtreatment/discorderRead thestudydescrptionfrom landingpageHow pt hasbeen doingsincediagnosis?How does thept feel (or thing)about theirtreatment/discorderBuild Rapport- mentioncurrentevents in pt'scityProbe ptfor infothat mayprequalifyScared to trynew meds;reassure ptAdvise PTsite to reachout (Non-PQS Sites)pt on theroad and mayhave someserviceinterruptionFind alternativestudies specificto theirsymptoms ifthey DNQRead thestudydescrptionfrom landingpageAsk abouttheirweather(1-2mins.)Scared to trynew meds;reassure ptEarn QA~ 110%or higherExplore anycommon(ground) withthe ptExplore anycommon(ground) withthe ptHow pt hasbeen doingsincediagnosis?(Re-assure)Show empathy;pt does notthink they willprequalifyNI; offer privacypolicy when ptdoes not wantto giveinformationPt does nothave time toparticipate;reassure sitecan confirmscheduleAsk abouttheirweather(1-2mins.)Earn QA~ 110%or higherSearchpreviouslyrequestedstudiesAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Build Rapport- mentioncurrentevents in pt'scityOfferotherstudicesFind alternativestudies specificto theirsymptoms ifthey DNQAdvise PTsite to reachout (Non-PQS Sites)(Re-assure)Show empathy;pt does notthink they willprequalifyHard topronouncename? -Ask patientConsistent useof the ptname,ethroughout call(at least 3xs)Earn QA~ 107%or higherNI; offer privacypolicy when ptdoes not wantto giveinformationpt on theroad and mayhave someserviceinterruptionPt does nothave time toparticipate;reassure sitecan confirmscheduleOfferhelpfulhotlines forpreventionEarn QA~ 107%or higherAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Requirednote when ptdeclinesother studiesTEAMGOLDENLIGHTSearchpreviouslyrequestedstudiesRequirednote when ptdeclinesother studiesHard topronouncename? -Ask patientNI; Distance- offer othersites and/ orstudies intheir areaHow does thept feel (or thing)about theirtreatment/discorderRead thestudydescrptionfrom landingpageHow pt hasbeen doingsincediagnosis?How does thept feel (or thing)about theirtreatment/discorderBuild Rapport- mentioncurrentevents in pt'scityProbe ptfor infothat mayprequalifyScared to trynew meds;reassure ptAdvise PTsite to reachout (Non-PQS Sites)pt on theroad and mayhave someserviceinterruptionFind alternativestudies specificto theirsymptoms ifthey DNQRead thestudydescrptionfrom landingpageAsk abouttheirweather(1-2mins.)Scared to trynew meds;reassure ptEarn QA~ 110%or higherExplore anycommon(ground) withthe ptExplore anycommon(ground) withthe ptHow pt hasbeen doingsincediagnosis?(Re-assure)Show empathy;pt does notthink they willprequalifyNI; offer privacypolicy when ptdoes not wantto giveinformationPt does nothave time toparticipate;reassure sitecan confirmscheduleAsk abouttheirweather(1-2mins.)Earn QA~ 110%or higherSearchpreviouslyrequestedstudiesAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Build Rapport- mentioncurrentevents in pt'scityOfferotherstudicesFind alternativestudies specificto theirsymptoms ifthey DNQAdvise PTsite to reachout (Non-PQS Sites)(Re-assure)Show empathy;pt does notthink they willprequalifyHard topronouncename? -Ask patientConsistent useof the ptname,ethroughout call(at least 3xs)Earn QA~ 107%or higherNI; offer privacypolicy when ptdoes not wantto giveinformationpt on theroad and mayhave someserviceinterruptionPt does nothave time toparticipate;reassure sitecan confirmscheduleOfferhelpfulhotlines forpreventionEarn QA~ 107%or higherAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Requirednote when ptdeclinesother studiesTEAMGOLDENLIGHTSearchpreviouslyrequestedstudiesRequirednote when ptdeclinesother studiesHard topronouncename? -Ask patient

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. NI; Distance - offer other sites and/ or studies in their area
  2. How does the pt feel (or thing) about their treatment/ discorder
  3. Read the study descrption from landing page
  4. How pt has been doing since diagnosis?
  5. How does the pt feel (or thing) about their treatment/ discorder
  6. Build Rapport - mention current events in pt's city
  7. Probe pt for info that may prequalify
  8. Scared to try new meds; reassure pt
  9. Advise PT site to reach out (Non-PQS Sites)
  10. pt on the road and may have some service interruption
  11. Find alternative studies specific to their symptoms if they DNQ
  12. Read the study descrption from landing page
  13. Ask about their weather (1-2mins.)
  14. Scared to try new meds; reassure pt
  15. Earn QA ~ 110% or higher
  16. Explore any common (ground) with the pt
  17. Explore any common (ground) with the pt
  18. How pt has been doing since diagnosis?
  19. (Re-assure) Show empathy; pt does not think they will prequalify
  20. NI; offer privacy policy when pt does not want to give information
  21. Pt does not have time to participate; reassure site can confirm schedule
  22. Ask about their weather (1-2mins.)
  23. Earn QA ~ 110% or higher
  24. Search previously requested studies
  25. Ask patients for referrals (other people tha may be interested) in other studies.
  26. Build Rapport - mention current events in pt's city

  27. Offer other studices
  28. Find alternative studies specific to their symptoms if they DNQ
  29. Advise PT site to reach out (Non-PQS Sites)
  30. (Re-assure) Show empathy; pt does not think they will prequalify
  31. Hard to pronounce name? - Ask patient
  32. Consistent use of the pt name,e throughout call (at least 3xs)
  33. Earn QA ~ 107% or higher
  34. NI; offer privacy policy when pt does not want to give information
  35. pt on the road and may have some service interruption
  36. Pt does not have time to participate; reassure site can confirm schedule
  37. Offer helpful hotlines for prevention
  38. Earn QA ~ 107% or higher
  39. Ask patients for referrals (other people tha may be interested) in other studies.
  40. Required note when pt declines other studies
  41. TEAM GOLDEN LIGHT
  42. Search previously requested studies
  43. Required note when pt declines other studies
  44. Hard to pronounce name? - Ask patient