NI; offer privacypolicy when ptdoes not wantto giveinformationEarn QA~ 107%or higherEarn QA~ 107%or higherFind alternativestudies specificto theirsymptoms ifthey DNQHard topronouncename? -Ask patientAsk abouttheirweather(1-2mins.)Offerhelpfulhotlines forpreventionPt does nothave time toparticipate;reassure sitecan confirmscheduleScared to trynew meds;reassure ptConsistent useof the ptname,ethroughout call(at least 3xs)How does thept feel (or thing)about theirtreatment/discorderRead thestudydescrptionfrom landingpageScared to trynew meds;reassure ptBuild Rapport- mentioncurrentevents in pt'scityProbe ptfor infothat mayprequalifyPt does nothave time toparticipate;reassure sitecan confirmscheduleBuild Rapport- mentioncurrentevents in pt'scitySearchpreviouslyrequestedstudiespt on theroad and mayhave someserviceinterruptionRequirednote when ptdeclinesother studiesAdvise PTsite to reachout (Non-PQS Sites)(Re-assure)Show empathy;pt does notthink they willprequalifyExplore anycommon(ground) withthe ptNI; Distance- offer othersites and/ orstudies intheir areaHard topronouncename? -Ask patientFind alternativestudies specificto theirsymptoms ifthey DNQRead thestudydescrptionfrom landingpageAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Earn QA~ 110%or higherOfferotherstudicesHow pt hasbeen doingsincediagnosis?Advise PTsite to reachout (Non-PQS Sites)How does thept feel (or thing)about theirtreatment/discorderExplore anycommon(ground) withthe ptAsk abouttheirweather(1-2mins.)pt on theroad and mayhave someserviceinterruptionHow pt hasbeen doingsincediagnosis?TEAMGOLDENLIGHTSearchpreviouslyrequestedstudiesNI; offer privacypolicy when ptdoes not wantto giveinformation(Re-assure)Show empathy;pt does notthink they willprequalifyAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Earn QA~ 110%or higherRequirednote when ptdeclinesother studiesNI; offer privacypolicy when ptdoes not wantto giveinformationEarn QA~ 107%or higherEarn QA~ 107%or higherFind alternativestudies specificto theirsymptoms ifthey DNQHard topronouncename? -Ask patientAsk abouttheirweather(1-2mins.)Offerhelpfulhotlines forpreventionPt does nothave time toparticipate;reassure sitecan confirmscheduleScared to trynew meds;reassure ptConsistent useof the ptname,ethroughout call(at least 3xs)How does thept feel (or thing)about theirtreatment/discorderRead thestudydescrptionfrom landingpageScared to trynew meds;reassure ptBuild Rapport- mentioncurrentevents in pt'scityProbe ptfor infothat mayprequalifyPt does nothave time toparticipate;reassure sitecan confirmscheduleBuild Rapport- mentioncurrentevents in pt'scitySearchpreviouslyrequestedstudiespt on theroad and mayhave someserviceinterruptionRequirednote when ptdeclinesother studiesAdvise PTsite to reachout (Non-PQS Sites)(Re-assure)Show empathy;pt does notthink they willprequalifyExplore anycommon(ground) withthe ptNI; Distance- offer othersites and/ orstudies intheir areaHard topronouncename? -Ask patientFind alternativestudies specificto theirsymptoms ifthey DNQRead thestudydescrptionfrom landingpageAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Earn QA~ 110%or higherOfferotherstudicesHow pt hasbeen doingsincediagnosis?Advise PTsite to reachout (Non-PQS Sites)How does thept feel (or thing)about theirtreatment/discorderExplore anycommon(ground) withthe ptAsk abouttheirweather(1-2mins.)pt on theroad and mayhave someserviceinterruptionHow pt hasbeen doingsincediagnosis?TEAMGOLDENLIGHTSearchpreviouslyrequestedstudiesNI; offer privacypolicy when ptdoes not wantto giveinformation(Re-assure)Show empathy;pt does notthink they willprequalifyAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Earn QA~ 110%or higherRequirednote when ptdeclinesother studies

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. NI; offer privacy policy when pt does not want to give information
  2. Earn QA ~ 107% or higher
  3. Earn QA ~ 107% or higher
  4. Find alternative studies specific to their symptoms if they DNQ
  5. Hard to pronounce name? - Ask patient
  6. Ask about their weather (1-2mins.)
  7. Offer helpful hotlines for prevention
  8. Pt does not have time to participate; reassure site can confirm schedule
  9. Scared to try new meds; reassure pt
  10. Consistent use of the pt name,e throughout call (at least 3xs)
  11. How does the pt feel (or thing) about their treatment/ discorder
  12. Read the study descrption from landing page
  13. Scared to try new meds; reassure pt
  14. Build Rapport - mention current events in pt's city
  15. Probe pt for info that may prequalify
  16. Pt does not have time to participate; reassure site can confirm schedule
  17. Build Rapport - mention current events in pt's city
  18. Search previously requested studies
  19. pt on the road and may have some service interruption
  20. Required note when pt declines other studies
  21. Advise PT site to reach out (Non-PQS Sites)
  22. (Re-assure) Show empathy; pt does not think they will prequalify
  23. Explore any common (ground) with the pt
  24. NI; Distance - offer other sites and/ or studies in their area
  25. Hard to pronounce name? - Ask patient
  26. Find alternative studies specific to their symptoms if they DNQ
  27. Read the study descrption from landing page
  28. Ask patients for referrals (other people tha may be interested) in other studies.
  29. Earn QA ~ 110% or higher

  30. Offer other studices
  31. How pt has been doing since diagnosis?
  32. Advise PT site to reach out (Non-PQS Sites)
  33. How does the pt feel (or thing) about their treatment/ discorder
  34. Explore any common (ground) with the pt
  35. Ask about their weather (1-2mins.)
  36. pt on the road and may have some service interruption
  37. How pt has been doing since diagnosis?
  38. TEAM GOLDEN LIGHT
  39. Search previously requested studies
  40. NI; offer privacy policy when pt does not want to give information
  41. (Re-assure) Show empathy; pt does not think they will prequalify
  42. Ask patients for referrals (other people tha may be interested) in other studies.
  43. Earn QA ~ 110% or higher
  44. Required note when pt declines other studies