Find alternativestudies specificto theirsymptoms ifthey DNQHow does thept feel (or thing)about theirtreatment/discorderFind alternativestudies specificto theirsymptoms ifthey DNQNI; offer privacypolicy when ptdoes not wantto giveinformationEarn QA~ 110%or higherEarn QA~ 107%or higherHard topronouncename? -Ask patientSearchpreviouslyrequestedstudiesExplore anycommon(ground) withthe ptAdvise PTsite to reachout (Non-PQS Sites)Pt does nothave time toparticipate;reassure sitecan confirmscheduleAdvise PTsite to reachout (Non-PQS Sites)(Re-assure)Show empathy;pt does notthink they willprequalifyRequirednote when ptdeclinesother studiesTEAMGOLDENLIGHTAsk abouttheirweather(1-2mins.)How pt hasbeen doingsincediagnosis?How pt hasbeen doingsincediagnosis?Requirednote when ptdeclinesother studiesEarn QA~ 107%or higherBuild Rapport- mentioncurrentevents in pt'scityHard topronouncename? -Ask patientConsistent useof the ptname,ethroughout call(at least 3xs)Ask patients forreferrals (otherpeople tha maybe interested)in other studies.Build Rapport- mentioncurrentevents in pt'scityHow does thept feel (or thing)about theirtreatment/discorderNI; Distance- offer othersites and/ orstudies intheir area(Re-assure)Show empathy;pt does notthink they willprequalifyOfferotherstudicesAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Offerhelpfulhotlines forpreventionPt does nothave time toparticipate;reassure sitecan confirmscheduleScared to trynew meds;reassure ptNI; offer privacypolicy when ptdoes not wantto giveinformationAsk abouttheirweather(1-2mins.)SearchpreviouslyrequestedstudiesRead thestudydescrptionfrom landingpageProbe ptfor infothat mayprequalifyEarn QA~ 110%or higherpt on theroad and mayhave someserviceinterruptionExplore anycommon(ground) withthe ptRead thestudydescrptionfrom landingpagept on theroad and mayhave someserviceinterruptionScared to trynew meds;reassure ptFind alternativestudies specificto theirsymptoms ifthey DNQHow does thept feel (or thing)about theirtreatment/discorderFind alternativestudies specificto theirsymptoms ifthey DNQNI; offer privacypolicy when ptdoes not wantto giveinformationEarn QA~ 110%or higherEarn QA~ 107%or higherHard topronouncename? -Ask patientSearchpreviouslyrequestedstudiesExplore anycommon(ground) withthe ptAdvise PTsite to reachout (Non-PQS Sites)Pt does nothave time toparticipate;reassure sitecan confirmscheduleAdvise PTsite to reachout (Non-PQS Sites)(Re-assure)Show empathy;pt does notthink they willprequalifyRequirednote when ptdeclinesother studiesTEAMGOLDENLIGHTAsk abouttheirweather(1-2mins.)How pt hasbeen doingsincediagnosis?How pt hasbeen doingsincediagnosis?Requirednote when ptdeclinesother studiesEarn QA~ 107%or higherBuild Rapport- mentioncurrentevents in pt'scityHard topronouncename? -Ask patientConsistent useof the ptname,ethroughout call(at least 3xs)Ask patients forreferrals (otherpeople tha maybe interested)in other studies.Build Rapport- mentioncurrentevents in pt'scityHow does thept feel (or thing)about theirtreatment/discorderNI; Distance- offer othersites and/ orstudies intheir area(Re-assure)Show empathy;pt does notthink they willprequalifyOfferotherstudicesAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Offerhelpfulhotlines forpreventionPt does nothave time toparticipate;reassure sitecan confirmscheduleScared to trynew meds;reassure ptNI; offer privacypolicy when ptdoes not wantto giveinformationAsk abouttheirweather(1-2mins.)SearchpreviouslyrequestedstudiesRead thestudydescrptionfrom landingpageProbe ptfor infothat mayprequalifyEarn QA~ 110%or higherpt on theroad and mayhave someserviceinterruptionExplore anycommon(ground) withthe ptRead thestudydescrptionfrom landingpagept on theroad and mayhave someserviceinterruptionScared to trynew meds;reassure pt

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Find alternative studies specific to their symptoms if they DNQ
  2. How does the pt feel (or thing) about their treatment/ discorder
  3. Find alternative studies specific to their symptoms if they DNQ
  4. NI; offer privacy policy when pt does not want to give information
  5. Earn QA ~ 110% or higher
  6. Earn QA ~ 107% or higher
  7. Hard to pronounce name? - Ask patient
  8. Search previously requested studies
  9. Explore any common (ground) with the pt
  10. Advise PT site to reach out (Non-PQS Sites)
  11. Pt does not have time to participate; reassure site can confirm schedule
  12. Advise PT site to reach out (Non-PQS Sites)
  13. (Re-assure) Show empathy; pt does not think they will prequalify
  14. Required note when pt declines other studies
  15. TEAM GOLDEN LIGHT
  16. Ask about their weather (1-2mins.)
  17. How pt has been doing since diagnosis?
  18. How pt has been doing since diagnosis?
  19. Required note when pt declines other studies
  20. Earn QA ~ 107% or higher
  21. Build Rapport - mention current events in pt's city
  22. Hard to pronounce name? - Ask patient
  23. Consistent use of the pt name,e throughout call (at least 3xs)
  24. Ask patients for referrals (other people tha may be interested) in other studies.
  25. Build Rapport - mention current events in pt's city
  26. How does the pt feel (or thing) about their treatment/ discorder
  27. NI; Distance - offer other sites and/ or studies in their area
  28. (Re-assure) Show empathy; pt does not think they will prequalify

  29. Offer other studices
  30. Ask patients for referrals (other people tha may be interested) in other studies.
  31. Offer helpful hotlines for prevention
  32. Pt does not have time to participate; reassure site can confirm schedule
  33. Scared to try new meds; reassure pt
  34. NI; offer privacy policy when pt does not want to give information
  35. Ask about their weather (1-2mins.)
  36. Search previously requested studies
  37. Read the study descrption from landing page
  38. Probe pt for info that may prequalify
  39. Earn QA ~ 110% or higher
  40. pt on the road and may have some service interruption
  41. Explore any common (ground) with the pt
  42. Read the study descrption from landing page
  43. pt on the road and may have some service interruption
  44. Scared to try new meds; reassure pt