How pt hasbeen doingsincediagnosis?Probe ptfor infothat mayprequalifyEarn QA~ 110%or higherExplore anycommon(ground) withthe ptConsistent useof the ptname,ethroughout call(at least 3xs)Scared to trynew meds;reassure ptHard topronouncename? -Ask patientOfferhelpfulhotlines forpreventionEarn QA~ 107%or higherRequirednote when ptdeclinesother studiespt on theroad and mayhave someserviceinterruption(Re-assure)Show empathy;pt does notthink they willprequalifyAdvise PTsite to reachout (Non-PQS Sites)Ask abouttheirweather(1-2mins.)Build Rapport- mentioncurrentevents in pt'scitypt on theroad and mayhave someserviceinterruptionNI; offer privacypolicy when ptdoes not wantto giveinformationTEAMGOLDENLIGHTScared to trynew meds;reassure ptRead thestudydescrptionfrom landingpageEarn QA~ 107%or higherPt does nothave time toparticipate;reassure sitecan confirmscheduleRead thestudydescrptionfrom landingpageAdvise PTsite to reachout (Non-PQS Sites)Find alternativestudies specificto theirsymptoms ifthey DNQHow does thept feel (or thing)about theirtreatment/discorderFind alternativestudies specificto theirsymptoms ifthey DNQHow does thept feel (or thing)about theirtreatment/discorder(Re-assure)Show empathy;pt does notthink they willprequalifySearchpreviouslyrequestedstudiesBuild Rapport- mentioncurrentevents in pt'scityNI; offer privacypolicy when ptdoes not wantto giveinformationNI; Distance- offer othersites and/ orstudies intheir areaSearchpreviouslyrequestedstudiesAsk abouttheirweather(1-2mins.)Ask patients forreferrals (otherpeople tha maybe interested)in other studies.Explore anycommon(ground) withthe ptRequirednote when ptdeclinesother studiesAsk patients forreferrals (otherpeople tha maybe interested)in other studies.How pt hasbeen doingsincediagnosis?OfferotherstudicesPt does nothave time toparticipate;reassure sitecan confirmscheduleHard topronouncename? -Ask patientEarn QA~ 110%or higherHow pt hasbeen doingsincediagnosis?Probe ptfor infothat mayprequalifyEarn QA~ 110%or higherExplore anycommon(ground) withthe ptConsistent useof the ptname,ethroughout call(at least 3xs)Scared to trynew meds;reassure ptHard topronouncename? -Ask patientOfferhelpfulhotlines forpreventionEarn QA~ 107%or higherRequirednote when ptdeclinesother studiespt on theroad and mayhave someserviceinterruption(Re-assure)Show empathy;pt does notthink they willprequalifyAdvise PTsite to reachout (Non-PQS Sites)Ask abouttheirweather(1-2mins.)Build Rapport- mentioncurrentevents in pt'scitypt on theroad and mayhave someserviceinterruptionNI; offer privacypolicy when ptdoes not wantto giveinformationTEAMGOLDENLIGHTScared to trynew meds;reassure ptRead thestudydescrptionfrom landingpageEarn QA~ 107%or higherPt does nothave time toparticipate;reassure sitecan confirmscheduleRead thestudydescrptionfrom landingpageAdvise PTsite to reachout (Non-PQS Sites)Find alternativestudies specificto theirsymptoms ifthey DNQHow does thept feel (or thing)about theirtreatment/discorderFind alternativestudies specificto theirsymptoms ifthey DNQHow does thept feel (or thing)about theirtreatment/discorder(Re-assure)Show empathy;pt does notthink they willprequalifySearchpreviouslyrequestedstudiesBuild Rapport- mentioncurrentevents in pt'scityNI; offer privacypolicy when ptdoes not wantto giveinformationNI; Distance- offer othersites and/ orstudies intheir areaSearchpreviouslyrequestedstudiesAsk abouttheirweather(1-2mins.)Ask patients forreferrals (otherpeople tha maybe interested)in other studies.Explore anycommon(ground) withthe ptRequirednote when ptdeclinesother studiesAsk patients forreferrals (otherpeople tha maybe interested)in other studies.How pt hasbeen doingsincediagnosis?OfferotherstudicesPt does nothave time toparticipate;reassure sitecan confirmscheduleHard topronouncename? -Ask patientEarn QA~ 110%or higher

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. How pt has been doing since diagnosis?
  2. Probe pt for info that may prequalify
  3. Earn QA ~ 110% or higher
  4. Explore any common (ground) with the pt
  5. Consistent use of the pt name,e throughout call (at least 3xs)
  6. Scared to try new meds; reassure pt
  7. Hard to pronounce name? - Ask patient
  8. Offer helpful hotlines for prevention
  9. Earn QA ~ 107% or higher
  10. Required note when pt declines other studies
  11. pt on the road and may have some service interruption
  12. (Re-assure) Show empathy; pt does not think they will prequalify
  13. Advise PT site to reach out (Non-PQS Sites)
  14. Ask about their weather (1-2mins.)
  15. Build Rapport - mention current events in pt's city
  16. pt on the road and may have some service interruption
  17. NI; offer privacy policy when pt does not want to give information
  18. TEAM GOLDEN LIGHT
  19. Scared to try new meds; reassure pt
  20. Read the study descrption from landing page
  21. Earn QA ~ 107% or higher
  22. Pt does not have time to participate; reassure site can confirm schedule
  23. Read the study descrption from landing page
  24. Advise PT site to reach out (Non-PQS Sites)
  25. Find alternative studies specific to their symptoms if they DNQ
  26. How does the pt feel (or thing) about their treatment/ discorder
  27. Find alternative studies specific to their symptoms if they DNQ
  28. How does the pt feel (or thing) about their treatment/ discorder
  29. (Re-assure) Show empathy; pt does not think they will prequalify
  30. Search previously requested studies
  31. Build Rapport - mention current events in pt's city
  32. NI; offer privacy policy when pt does not want to give information
  33. NI; Distance - offer other sites and/ or studies in their area
  34. Search previously requested studies
  35. Ask about their weather (1-2mins.)
  36. Ask patients for referrals (other people tha may be interested) in other studies.
  37. Explore any common (ground) with the pt
  38. Required note when pt declines other studies
  39. Ask patients for referrals (other people tha may be interested) in other studies.
  40. How pt has been doing since diagnosis?

  41. Offer other studices
  42. Pt does not have time to participate; reassure site can confirm schedule
  43. Hard to pronounce name? - Ask patient
  44. Earn QA ~ 110% or higher