Hard topronouncename? -Ask patientNI; Distance- offer othersites and/ orstudies intheir areaRequirednote when ptdeclinesother studiesProbe ptfor infothat mayprequalifyScared to trynew meds;reassure ptExplore anycommon(ground) withthe ptEarn QA~ 110%or higher(Re-assure)Show empathy;pt does notthink they willprequalifyRequirednote when ptdeclinesother studiesSearchpreviouslyrequestedstudiesBuild Rapport- mentioncurrentevents in pt'scityNI; offer privacypolicy when ptdoes not wantto giveinformationNI; offer privacypolicy when ptdoes not wantto giveinformationpt on theroad and mayhave someserviceinterruptionEarn QA~ 107%or higherEarn QA~ 107%or higher(Re-assure)Show empathy;pt does notthink they willprequalifyOfferotherstudicesFind alternativestudies specificto theirsymptoms ifthey DNQPt does nothave time toparticipate;reassure sitecan confirmscheduleHow does thept feel (or thing)about theirtreatment/discorderAsk abouttheirweather(1-2mins.)How pt hasbeen doingsincediagnosis?Ask patients forreferrals (otherpeople tha maybe interested)in other studies.Ask patients forreferrals (otherpeople tha maybe interested)in other studies.Advise PTsite to reachout (Non-PQS Sites)Find alternativestudies specificto theirsymptoms ifthey DNQHow does thept feel (or thing)about theirtreatment/discorderConsistent useof the ptname,ethroughout call(at least 3xs)Earn QA~ 110%or higherRead thestudydescrptionfrom landingpageOfferhelpfulhotlines forpreventionBuild Rapport- mentioncurrentevents in pt'scityTEAMGOLDENLIGHTAsk abouttheirweather(1-2mins.)Scared to trynew meds;reassure ptExplore anycommon(ground) withthe ptRead thestudydescrptionfrom landingpagept on theroad and mayhave someserviceinterruptionHard topronouncename? -Ask patientPt does nothave time toparticipate;reassure sitecan confirmscheduleHow pt hasbeen doingsincediagnosis?Advise PTsite to reachout (Non-PQS Sites)SearchpreviouslyrequestedstudiesHard topronouncename? -Ask patientNI; Distance- offer othersites and/ orstudies intheir areaRequirednote when ptdeclinesother studiesProbe ptfor infothat mayprequalifyScared to trynew meds;reassure ptExplore anycommon(ground) withthe ptEarn QA~ 110%or higher(Re-assure)Show empathy;pt does notthink they willprequalifyRequirednote when ptdeclinesother studiesSearchpreviouslyrequestedstudiesBuild Rapport- mentioncurrentevents in pt'scityNI; offer privacypolicy when ptdoes not wantto giveinformationNI; offer privacypolicy when ptdoes not wantto giveinformationpt on theroad and mayhave someserviceinterruptionEarn QA~ 107%or higherEarn QA~ 107%or higher(Re-assure)Show empathy;pt does notthink they willprequalifyOfferotherstudicesFind alternativestudies specificto theirsymptoms ifthey DNQPt does nothave time toparticipate;reassure sitecan confirmscheduleHow does thept feel (or thing)about theirtreatment/discorderAsk abouttheirweather(1-2mins.)How pt hasbeen doingsincediagnosis?Ask patients forreferrals (otherpeople tha maybe interested)in other studies.Ask patients forreferrals (otherpeople tha maybe interested)in other studies.Advise PTsite to reachout (Non-PQS Sites)Find alternativestudies specificto theirsymptoms ifthey DNQHow does thept feel (or thing)about theirtreatment/discorderConsistent useof the ptname,ethroughout call(at least 3xs)Earn QA~ 110%or higherRead thestudydescrptionfrom landingpageOfferhelpfulhotlines forpreventionBuild Rapport- mentioncurrentevents in pt'scityTEAMGOLDENLIGHTAsk abouttheirweather(1-2mins.)Scared to trynew meds;reassure ptExplore anycommon(ground) withthe ptRead thestudydescrptionfrom landingpagept on theroad and mayhave someserviceinterruptionHard topronouncename? -Ask patientPt does nothave time toparticipate;reassure sitecan confirmscheduleHow pt hasbeen doingsincediagnosis?Advise PTsite to reachout (Non-PQS Sites)Searchpreviouslyrequestedstudies

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hard to pronounce name? - Ask patient
  2. NI; Distance - offer other sites and/ or studies in their area
  3. Required note when pt declines other studies
  4. Probe pt for info that may prequalify
  5. Scared to try new meds; reassure pt
  6. Explore any common (ground) with the pt
  7. Earn QA ~ 110% or higher
  8. (Re-assure) Show empathy; pt does not think they will prequalify
  9. Required note when pt declines other studies
  10. Search previously requested studies
  11. Build Rapport - mention current events in pt's city
  12. NI; offer privacy policy when pt does not want to give information
  13. NI; offer privacy policy when pt does not want to give information
  14. pt on the road and may have some service interruption
  15. Earn QA ~ 107% or higher
  16. Earn QA ~ 107% or higher
  17. (Re-assure) Show empathy; pt does not think they will prequalify

  18. Offer other studices
  19. Find alternative studies specific to their symptoms if they DNQ
  20. Pt does not have time to participate; reassure site can confirm schedule
  21. How does the pt feel (or thing) about their treatment/ discorder
  22. Ask about their weather (1-2mins.)
  23. How pt has been doing since diagnosis?
  24. Ask patients for referrals (other people tha may be interested) in other studies.
  25. Ask patients for referrals (other people tha may be interested) in other studies.
  26. Advise PT site to reach out (Non-PQS Sites)
  27. Find alternative studies specific to their symptoms if they DNQ
  28. How does the pt feel (or thing) about their treatment/ discorder
  29. Consistent use of the pt name,e throughout call (at least 3xs)
  30. Earn QA ~ 110% or higher
  31. Read the study descrption from landing page
  32. Offer helpful hotlines for prevention
  33. Build Rapport - mention current events in pt's city
  34. TEAM GOLDEN LIGHT
  35. Ask about their weather (1-2mins.)
  36. Scared to try new meds; reassure pt
  37. Explore any common (ground) with the pt
  38. Read the study descrption from landing page
  39. pt on the road and may have some service interruption
  40. Hard to pronounce name? - Ask patient
  41. Pt does not have time to participate; reassure site can confirm schedule
  42. How pt has been doing since diagnosis?
  43. Advise PT site to reach out (Non-PQS Sites)
  44. Search previously requested studies