SearchpreviouslyrequestedstudiesBuild Rapport- mentioncurrentevents in pt'scity(Re-assure)Show empathy;pt does notthink they willprequalifyProbe ptfor infothat mayprequalifyConsistent useof the ptname,ethroughout call(at least 3xs)How does thept feel (or thing)about theirtreatment/discorderAdvise PTsite to reachout (Non-PQS Sites)How pt hasbeen doingsincediagnosis?NI; offer privacypolicy when ptdoes not wantto giveinformationOfferhelpfulhotlines forpreventionBuild Rapport- mentioncurrentevents in pt'scitypt on theroad and mayhave someserviceinterruptionRequirednote when ptdeclinesother studiesPt does nothave time toparticipate;reassure sitecan confirmschedule(Re-assure)Show empathy;pt does notthink they willprequalifyEarn QA~ 110%or higherEarn QA~ 110%or higherEarn QA~ 107%or higherHard topronouncename? -Ask patientAdvise PTsite to reachout (Non-PQS Sites)How pt hasbeen doingsincediagnosis?Ask abouttheirweather(1-2mins.)Hard topronouncename? -Ask patientNI; Distance- offer othersites and/ orstudies intheir areaFind alternativestudies specificto theirsymptoms ifthey DNQFind alternativestudies specificto theirsymptoms ifthey DNQExplore anycommon(ground) withthe ptOfferotherstudicesEarn QA~ 107%or higherRead thestudydescrptionfrom landingpageExplore anycommon(ground) withthe ptPt does nothave time toparticipate;reassure sitecan confirmscheduleTEAMGOLDENLIGHTNI; offer privacypolicy when ptdoes not wantto giveinformationAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Scared to trynew meds;reassure ptHow does thept feel (or thing)about theirtreatment/discorderRequirednote when ptdeclinesother studiesAsk patients forreferrals (otherpeople tha maybe interested)in other studies.pt on theroad and mayhave someserviceinterruptionRead thestudydescrptionfrom landingpageSearchpreviouslyrequestedstudiesAsk abouttheirweather(1-2mins.)Scared to trynew meds;reassure ptSearchpreviouslyrequestedstudiesBuild Rapport- mentioncurrentevents in pt'scity(Re-assure)Show empathy;pt does notthink they willprequalifyProbe ptfor infothat mayprequalifyConsistent useof the ptname,ethroughout call(at least 3xs)How does thept feel (or thing)about theirtreatment/discorderAdvise PTsite to reachout (Non-PQS Sites)How pt hasbeen doingsincediagnosis?NI; offer privacypolicy when ptdoes not wantto giveinformationOfferhelpfulhotlines forpreventionBuild Rapport- mentioncurrentevents in pt'scitypt on theroad and mayhave someserviceinterruptionRequirednote when ptdeclinesother studiesPt does nothave time toparticipate;reassure sitecan confirmschedule(Re-assure)Show empathy;pt does notthink they willprequalifyEarn QA~ 110%or higherEarn QA~ 110%or higherEarn QA~ 107%or higherHard topronouncename? -Ask patientAdvise PTsite to reachout (Non-PQS Sites)How pt hasbeen doingsincediagnosis?Ask abouttheirweather(1-2mins.)Hard topronouncename? -Ask patientNI; Distance- offer othersites and/ orstudies intheir areaFind alternativestudies specificto theirsymptoms ifthey DNQFind alternativestudies specificto theirsymptoms ifthey DNQExplore anycommon(ground) withthe ptOfferotherstudicesEarn QA~ 107%or higherRead thestudydescrptionfrom landingpageExplore anycommon(ground) withthe ptPt does nothave time toparticipate;reassure sitecan confirmscheduleTEAMGOLDENLIGHTNI; offer privacypolicy when ptdoes not wantto giveinformationAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Scared to trynew meds;reassure ptHow does thept feel (or thing)about theirtreatment/discorderRequirednote when ptdeclinesother studiesAsk patients forreferrals (otherpeople tha maybe interested)in other studies.pt on theroad and mayhave someserviceinterruptionRead thestudydescrptionfrom landingpageSearchpreviouslyrequestedstudiesAsk abouttheirweather(1-2mins.)Scared to trynew meds;reassure pt

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Search previously requested studies
  2. Build Rapport - mention current events in pt's city
  3. (Re-assure) Show empathy; pt does not think they will prequalify
  4. Probe pt for info that may prequalify
  5. Consistent use of the pt name,e throughout call (at least 3xs)
  6. How does the pt feel (or thing) about their treatment/ discorder
  7. Advise PT site to reach out (Non-PQS Sites)
  8. How pt has been doing since diagnosis?
  9. NI; offer privacy policy when pt does not want to give information
  10. Offer helpful hotlines for prevention
  11. Build Rapport - mention current events in pt's city
  12. pt on the road and may have some service interruption
  13. Required note when pt declines other studies
  14. Pt does not have time to participate; reassure site can confirm schedule
  15. (Re-assure) Show empathy; pt does not think they will prequalify
  16. Earn QA ~ 110% or higher
  17. Earn QA ~ 110% or higher
  18. Earn QA ~ 107% or higher
  19. Hard to pronounce name? - Ask patient
  20. Advise PT site to reach out (Non-PQS Sites)
  21. How pt has been doing since diagnosis?
  22. Ask about their weather (1-2mins.)
  23. Hard to pronounce name? - Ask patient
  24. NI; Distance - offer other sites and/ or studies in their area
  25. Find alternative studies specific to their symptoms if they DNQ
  26. Find alternative studies specific to their symptoms if they DNQ
  27. Explore any common (ground) with the pt

  28. Offer other studices
  29. Earn QA ~ 107% or higher
  30. Read the study descrption from landing page
  31. Explore any common (ground) with the pt
  32. Pt does not have time to participate; reassure site can confirm schedule
  33. TEAM GOLDEN LIGHT
  34. NI; offer privacy policy when pt does not want to give information
  35. Ask patients for referrals (other people tha may be interested) in other studies.
  36. Scared to try new meds; reassure pt
  37. How does the pt feel (or thing) about their treatment/ discorder
  38. Required note when pt declines other studies
  39. Ask patients for referrals (other people tha may be interested) in other studies.
  40. pt on the road and may have some service interruption
  41. Read the study descrption from landing page
  42. Search previously requested studies
  43. Ask about their weather (1-2mins.)
  44. Scared to try new meds; reassure pt