OfferotherstudicesHow pt hasbeen doingsincediagnosis?Earn QA~ 110%or higherExplore anycommon(ground) withthe pt(Re-assure)Show empathy;pt does notthink they willprequalifyRead thestudydescrptionfrom landingpageBuild Rapport- mentioncurrentevents in pt'scityBuild Rapport- mentioncurrentevents in pt'scityEarn QA~ 107%or higherConsistent useof the ptname,ethroughout call(at least 3xs)NI; Distance- offer othersites and/ orstudies intheir areaSearchpreviouslyrequestedstudies(Re-assure)Show empathy;pt does notthink they willprequalifyOfferhelpfulhotlines forpreventionAsk patients forreferrals (otherpeople tha maybe interested)in other studies.How does thept feel (or thing)about theirtreatment/discorderPt does nothave time toparticipate;reassure sitecan confirmscheduleAsk abouttheirweather(1-2mins.)SearchpreviouslyrequestedstudiesFind alternativestudies specificto theirsymptoms ifthey DNQNI; offer privacypolicy when ptdoes not wantto giveinformationRead thestudydescrptionfrom landingpageNI; offer privacypolicy when ptdoes not wantto giveinformationHard topronouncename? -Ask patientScared to trynew meds;reassure ptAdvise PTsite to reachout (Non-PQS Sites)Requirednote when ptdeclinesother studiesScared to trynew meds;reassure ptAdvise PTsite to reachout (Non-PQS Sites)Requirednote when ptdeclinesother studiesHow does thept feel (or thing)about theirtreatment/discorderHard topronouncename? -Ask patientPt does nothave time toparticipate;reassure sitecan confirmschedulept on theroad and mayhave someserviceinterruptionTEAMGOLDENLIGHTEarn QA~ 110%or higherProbe ptfor infothat mayprequalifyHow pt hasbeen doingsincediagnosis?Find alternativestudies specificto theirsymptoms ifthey DNQAsk abouttheirweather(1-2mins.)Explore anycommon(ground) withthe ptAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Earn QA~ 107%or higherpt on theroad and mayhave someserviceinterruptionOfferotherstudicesHow pt hasbeen doingsincediagnosis?Earn QA~ 110%or higherExplore anycommon(ground) withthe pt(Re-assure)Show empathy;pt does notthink they willprequalifyRead thestudydescrptionfrom landingpageBuild Rapport- mentioncurrentevents in pt'scityBuild Rapport- mentioncurrentevents in pt'scityEarn QA~ 107%or higherConsistent useof the ptname,ethroughout call(at least 3xs)NI; Distance- offer othersites and/ orstudies intheir areaSearchpreviouslyrequestedstudies(Re-assure)Show empathy;pt does notthink they willprequalifyOfferhelpfulhotlines forpreventionAsk patients forreferrals (otherpeople tha maybe interested)in other studies.How does thept feel (or thing)about theirtreatment/discorderPt does nothave time toparticipate;reassure sitecan confirmscheduleAsk abouttheirweather(1-2mins.)SearchpreviouslyrequestedstudiesFind alternativestudies specificto theirsymptoms ifthey DNQNI; offer privacypolicy when ptdoes not wantto giveinformationRead thestudydescrptionfrom landingpageNI; offer privacypolicy when ptdoes not wantto giveinformationHard topronouncename? -Ask patientScared to trynew meds;reassure ptAdvise PTsite to reachout (Non-PQS Sites)Requirednote when ptdeclinesother studiesScared to trynew meds;reassure ptAdvise PTsite to reachout (Non-PQS Sites)Requirednote when ptdeclinesother studiesHow does thept feel (or thing)about theirtreatment/discorderHard topronouncename? -Ask patientPt does nothave time toparticipate;reassure sitecan confirmschedulept on theroad and mayhave someserviceinterruptionTEAMGOLDENLIGHTEarn QA~ 110%or higherProbe ptfor infothat mayprequalifyHow pt hasbeen doingsincediagnosis?Find alternativestudies specificto theirsymptoms ifthey DNQAsk abouttheirweather(1-2mins.)Explore anycommon(ground) withthe ptAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Earn QA~ 107%or higherpt on theroad and mayhave someserviceinterruption

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer other studices
  2. How pt has been doing since diagnosis?
  3. Earn QA ~ 110% or higher
  4. Explore any common (ground) with the pt
  5. (Re-assure) Show empathy; pt does not think they will prequalify
  6. Read the study descrption from landing page
  7. Build Rapport - mention current events in pt's city
  8. Build Rapport - mention current events in pt's city
  9. Earn QA ~ 107% or higher
  10. Consistent use of the pt name,e throughout call (at least 3xs)
  11. NI; Distance - offer other sites and/ or studies in their area
  12. Search previously requested studies
  13. (Re-assure) Show empathy; pt does not think they will prequalify
  14. Offer helpful hotlines for prevention
  15. Ask patients for referrals (other people tha may be interested) in other studies.
  16. How does the pt feel (or thing) about their treatment/ discorder
  17. Pt does not have time to participate; reassure site can confirm schedule
  18. Ask about their weather (1-2mins.)
  19. Search previously requested studies
  20. Find alternative studies specific to their symptoms if they DNQ
  21. NI; offer privacy policy when pt does not want to give information
  22. Read the study descrption from landing page
  23. NI; offer privacy policy when pt does not want to give information
  24. Hard to pronounce name? - Ask patient
  25. Scared to try new meds; reassure pt
  26. Advise PT site to reach out (Non-PQS Sites)
  27. Required note when pt declines other studies
  28. Scared to try new meds; reassure pt
  29. Advise PT site to reach out (Non-PQS Sites)
  30. Required note when pt declines other studies
  31. How does the pt feel (or thing) about their treatment/ discorder
  32. Hard to pronounce name? - Ask patient
  33. Pt does not have time to participate; reassure site can confirm schedule
  34. pt on the road and may have some service interruption
  35. TEAM GOLDEN LIGHT
  36. Earn QA ~ 110% or higher
  37. Probe pt for info that may prequalify
  38. How pt has been doing since diagnosis?
  39. Find alternative studies specific to their symptoms if they DNQ
  40. Ask about their weather (1-2mins.)
  41. Explore any common (ground) with the pt
  42. Ask patients for referrals (other people tha may be interested) in other studies.
  43. Earn QA ~ 107% or higher
  44. pt on the road and may have some service interruption