Hard topronouncename? -Ask patientEarn QA~ 107%or higherPt does nothave time toparticipate;reassure sitecan confirmschedule(Re-assure)Show empathy;pt does notthink they willprequalifyHard topronouncename? -Ask patientAsk abouttheirweather(1-2mins.)How does thept feel (or thing)about theirtreatment/discorderNI; Distance- offer othersites and/ orstudies intheir areaEarn QA~ 107%or higher(Re-assure)Show empathy;pt does notthink they willprequalifyOfferhelpfulhotlines forpreventionConsistent useof the ptname,ethroughout call(at least 3xs)Scared to trynew meds;reassure ptAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Earn QA~ 110%or higherRequirednote when ptdeclinesother studiesBuild Rapport- mentioncurrentevents in pt'scityAdvise PTsite to reachout (Non-PQS Sites)Pt does nothave time toparticipate;reassure sitecan confirmscheduleHow pt hasbeen doingsincediagnosis?SearchpreviouslyrequestedstudiesRead thestudydescrptionfrom landingpageSearchpreviouslyrequestedstudiesNI; offer privacypolicy when ptdoes not wantto giveinformationBuild Rapport- mentioncurrentevents in pt'scityEarn QA~ 110%or higherAdvise PTsite to reachout (Non-PQS Sites)How does thept feel (or thing)about theirtreatment/discorderHow pt hasbeen doingsincediagnosis?pt on theroad and mayhave someserviceinterruptionExplore anycommon(ground) withthe ptAsk patients forreferrals (otherpeople tha maybe interested)in other studies.TEAMGOLDENLIGHTpt on theroad and mayhave someserviceinterruptionOfferotherstudicesProbe ptfor infothat mayprequalifyFind alternativestudies specificto theirsymptoms ifthey DNQScared to trynew meds;reassure ptExplore anycommon(ground) withthe ptRequirednote when ptdeclinesother studiesRead thestudydescrptionfrom landingpageFind alternativestudies specificto theirsymptoms ifthey DNQNI; offer privacypolicy when ptdoes not wantto giveinformationAsk abouttheirweather(1-2mins.)Hard topronouncename? -Ask patientEarn QA~ 107%or higherPt does nothave time toparticipate;reassure sitecan confirmschedule(Re-assure)Show empathy;pt does notthink they willprequalifyHard topronouncename? -Ask patientAsk abouttheirweather(1-2mins.)How does thept feel (or thing)about theirtreatment/discorderNI; Distance- offer othersites and/ orstudies intheir areaEarn QA~ 107%or higher(Re-assure)Show empathy;pt does notthink they willprequalifyOfferhelpfulhotlines forpreventionConsistent useof the ptname,ethroughout call(at least 3xs)Scared to trynew meds;reassure ptAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Earn QA~ 110%or higherRequirednote when ptdeclinesother studiesBuild Rapport- mentioncurrentevents in pt'scityAdvise PTsite to reachout (Non-PQS Sites)Pt does nothave time toparticipate;reassure sitecan confirmscheduleHow pt hasbeen doingsincediagnosis?SearchpreviouslyrequestedstudiesRead thestudydescrptionfrom landingpageSearchpreviouslyrequestedstudiesNI; offer privacypolicy when ptdoes not wantto giveinformationBuild Rapport- mentioncurrentevents in pt'scityEarn QA~ 110%or higherAdvise PTsite to reachout (Non-PQS Sites)How does thept feel (or thing)about theirtreatment/discorderHow pt hasbeen doingsincediagnosis?pt on theroad and mayhave someserviceinterruptionExplore anycommon(ground) withthe ptAsk patients forreferrals (otherpeople tha maybe interested)in other studies.TEAMGOLDENLIGHTpt on theroad and mayhave someserviceinterruptionOfferotherstudicesProbe ptfor infothat mayprequalifyFind alternativestudies specificto theirsymptoms ifthey DNQScared to trynew meds;reassure ptExplore anycommon(ground) withthe ptRequirednote when ptdeclinesother studiesRead thestudydescrptionfrom landingpageFind alternativestudies specificto theirsymptoms ifthey DNQNI; offer privacypolicy when ptdoes not wantto giveinformationAsk abouttheirweather(1-2mins.)

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hard to pronounce name? - Ask patient
  2. Earn QA ~ 107% or higher
  3. Pt does not have time to participate; reassure site can confirm schedule
  4. (Re-assure) Show empathy; pt does not think they will prequalify
  5. Hard to pronounce name? - Ask patient
  6. Ask about their weather (1-2mins.)
  7. How does the pt feel (or thing) about their treatment/ discorder
  8. NI; Distance - offer other sites and/ or studies in their area
  9. Earn QA ~ 107% or higher
  10. (Re-assure) Show empathy; pt does not think they will prequalify
  11. Offer helpful hotlines for prevention
  12. Consistent use of the pt name,e throughout call (at least 3xs)
  13. Scared to try new meds; reassure pt
  14. Ask patients for referrals (other people tha may be interested) in other studies.
  15. Earn QA ~ 110% or higher
  16. Required note when pt declines other studies
  17. Build Rapport - mention current events in pt's city
  18. Advise PT site to reach out (Non-PQS Sites)
  19. Pt does not have time to participate; reassure site can confirm schedule
  20. How pt has been doing since diagnosis?
  21. Search previously requested studies
  22. Read the study descrption from landing page
  23. Search previously requested studies
  24. NI; offer privacy policy when pt does not want to give information
  25. Build Rapport - mention current events in pt's city
  26. Earn QA ~ 110% or higher
  27. Advise PT site to reach out (Non-PQS Sites)
  28. How does the pt feel (or thing) about their treatment/ discorder
  29. How pt has been doing since diagnosis?
  30. pt on the road and may have some service interruption
  31. Explore any common (ground) with the pt
  32. Ask patients for referrals (other people tha may be interested) in other studies.
  33. TEAM GOLDEN LIGHT
  34. pt on the road and may have some service interruption

  35. Offer other studices
  36. Probe pt for info that may prequalify
  37. Find alternative studies specific to their symptoms if they DNQ
  38. Scared to try new meds; reassure pt
  39. Explore any common (ground) with the pt
  40. Required note when pt declines other studies
  41. Read the study descrption from landing page
  42. Find alternative studies specific to their symptoms if they DNQ
  43. NI; offer privacy policy when pt does not want to give information
  44. Ask about their weather (1-2mins.)