SearchpreviouslyrequestedstudiesAsk patients forreferrals (otherpeople tha maybe interested)in other studies.How does thept feel (or thing)about theirtreatment/discorder(Re-assure)Show empathy;pt does notthink they willprequalifyExplore anycommon(ground) withthe ptAsk abouttheirweather(1-2mins.)Ask abouttheirweather(1-2mins.)NI; offer privacypolicy when ptdoes not wantto giveinformationpt on theroad and mayhave someserviceinterruptionFind alternativestudies specificto theirsymptoms ifthey DNQExplore anycommon(ground) withthe ptpt on theroad and mayhave someserviceinterruptionEarn QA~ 107%or higherHow does thept feel (or thing)about theirtreatment/discorderAdvise PTsite to reachout (Non-PQS Sites)Earn QA~ 107%or higherHow pt hasbeen doingsincediagnosis?Read thestudydescrptionfrom landingpageFind alternativestudies specificto theirsymptoms ifthey DNQRequirednote when ptdeclinesother studiesBuild Rapport- mentioncurrentevents in pt'scityScared to trynew meds;reassure ptTEAMGOLDENLIGHTRead thestudydescrptionfrom landingpageAdvise PTsite to reachout (Non-PQS Sites)How pt hasbeen doingsincediagnosis?(Re-assure)Show empathy;pt does notthink they willprequalifyNI; offer privacypolicy when ptdoes not wantto giveinformationProbe ptfor infothat mayprequalifyOfferhelpfulhotlines forpreventionPt does nothave time toparticipate;reassure sitecan confirmscheduleScared to trynew meds;reassure ptHard topronouncename? -Ask patientEarn QA~ 110%or higherNI; Distance- offer othersites and/ orstudies intheir areaHard topronouncename? -Ask patientOfferotherstudicesConsistent useof the ptname,ethroughout call(at least 3xs)Earn QA~ 110%or higherBuild Rapport- mentioncurrentevents in pt'scityAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Requirednote when ptdeclinesother studiesSearchpreviouslyrequestedstudiesPt does nothave time toparticipate;reassure sitecan confirmscheduleSearchpreviouslyrequestedstudiesAsk patients forreferrals (otherpeople tha maybe interested)in other studies.How does thept feel (or thing)about theirtreatment/discorder(Re-assure)Show empathy;pt does notthink they willprequalifyExplore anycommon(ground) withthe ptAsk abouttheirweather(1-2mins.)Ask abouttheirweather(1-2mins.)NI; offer privacypolicy when ptdoes not wantto giveinformationpt on theroad and mayhave someserviceinterruptionFind alternativestudies specificto theirsymptoms ifthey DNQExplore anycommon(ground) withthe ptpt on theroad and mayhave someserviceinterruptionEarn QA~ 107%or higherHow does thept feel (or thing)about theirtreatment/discorderAdvise PTsite to reachout (Non-PQS Sites)Earn QA~ 107%or higherHow pt hasbeen doingsincediagnosis?Read thestudydescrptionfrom landingpageFind alternativestudies specificto theirsymptoms ifthey DNQRequirednote when ptdeclinesother studiesBuild Rapport- mentioncurrentevents in pt'scityScared to trynew meds;reassure ptTEAMGOLDENLIGHTRead thestudydescrptionfrom landingpageAdvise PTsite to reachout (Non-PQS Sites)How pt hasbeen doingsincediagnosis?(Re-assure)Show empathy;pt does notthink they willprequalifyNI; offer privacypolicy when ptdoes not wantto giveinformationProbe ptfor infothat mayprequalifyOfferhelpfulhotlines forpreventionPt does nothave time toparticipate;reassure sitecan confirmscheduleScared to trynew meds;reassure ptHard topronouncename? -Ask patientEarn QA~ 110%or higherNI; Distance- offer othersites and/ orstudies intheir areaHard topronouncename? -Ask patientOfferotherstudicesConsistent useof the ptname,ethroughout call(at least 3xs)Earn QA~ 110%or higherBuild Rapport- mentioncurrentevents in pt'scityAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Requirednote when ptdeclinesother studiesSearchpreviouslyrequestedstudiesPt does nothave time toparticipate;reassure sitecan confirmschedule

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Search previously requested studies
  2. Ask patients for referrals (other people tha may be interested) in other studies.
  3. How does the pt feel (or thing) about their treatment/ discorder
  4. (Re-assure) Show empathy; pt does not think they will prequalify
  5. Explore any common (ground) with the pt
  6. Ask about their weather (1-2mins.)
  7. Ask about their weather (1-2mins.)
  8. NI; offer privacy policy when pt does not want to give information
  9. pt on the road and may have some service interruption
  10. Find alternative studies specific to their symptoms if they DNQ
  11. Explore any common (ground) with the pt
  12. pt on the road and may have some service interruption
  13. Earn QA ~ 107% or higher
  14. How does the pt feel (or thing) about their treatment/ discorder
  15. Advise PT site to reach out (Non-PQS Sites)
  16. Earn QA ~ 107% or higher
  17. How pt has been doing since diagnosis?
  18. Read the study descrption from landing page
  19. Find alternative studies specific to their symptoms if they DNQ
  20. Required note when pt declines other studies
  21. Build Rapport - mention current events in pt's city
  22. Scared to try new meds; reassure pt
  23. TEAM GOLDEN LIGHT
  24. Read the study descrption from landing page
  25. Advise PT site to reach out (Non-PQS Sites)
  26. How pt has been doing since diagnosis?
  27. (Re-assure) Show empathy; pt does not think they will prequalify
  28. NI; offer privacy policy when pt does not want to give information
  29. Probe pt for info that may prequalify
  30. Offer helpful hotlines for prevention
  31. Pt does not have time to participate; reassure site can confirm schedule
  32. Scared to try new meds; reassure pt
  33. Hard to pronounce name? - Ask patient
  34. Earn QA ~ 110% or higher
  35. NI; Distance - offer other sites and/ or studies in their area
  36. Hard to pronounce name? - Ask patient

  37. Offer other studices
  38. Consistent use of the pt name,e throughout call (at least 3xs)
  39. Earn QA ~ 110% or higher
  40. Build Rapport - mention current events in pt's city
  41. Ask patients for referrals (other people tha may be interested) in other studies.
  42. Required note when pt declines other studies
  43. Search previously requested studies
  44. Pt does not have time to participate; reassure site can confirm schedule