Scared to trynew meds;reassure ptAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Earn QA~ 110%or higherBuild Rapport- mentioncurrentevents in pt'scityAsk abouttheirweather(1-2mins.)OfferotherstudicesBuild Rapport- mentioncurrentevents in pt'scityRequirednote when ptdeclinesother studiesFind alternativestudies specificto theirsymptoms ifthey DNQpt on theroad and mayhave someserviceinterruptionEarn QA~ 107%or higherAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Pt does nothave time toparticipate;reassure sitecan confirmscheduleAdvise PTsite to reachout (Non-PQS Sites)Earn QA~ 110%or higherHard topronouncename? -Ask patientHow pt hasbeen doingsincediagnosis?Earn QA~ 107%or higherNI; Distance- offer othersites and/ orstudies intheir areaPt does nothave time toparticipate;reassure sitecan confirmscheduleExplore anycommon(ground) withthe ptNI; offer privacypolicy when ptdoes not wantto giveinformation(Re-assure)Show empathy;pt does notthink they willprequalifyTEAMGOLDENLIGHTpt on theroad and mayhave someserviceinterruption(Re-assure)Show empathy;pt does notthink they willprequalifyAsk abouttheirweather(1-2mins.)Read thestudydescrptionfrom landingpageRead thestudydescrptionfrom landingpageOfferhelpfulhotlines forpreventionRequirednote when ptdeclinesother studiesConsistent useof the ptname,ethroughout call(at least 3xs)Probe ptfor infothat mayprequalifyAdvise PTsite to reachout (Non-PQS Sites)How does thept feel (or thing)about theirtreatment/discorderExplore anycommon(ground) withthe ptFind alternativestudies specificto theirsymptoms ifthey DNQSearchpreviouslyrequestedstudiesHow does thept feel (or thing)about theirtreatment/discorderHow pt hasbeen doingsincediagnosis?SearchpreviouslyrequestedstudiesScared to trynew meds;reassure ptNI; offer privacypolicy when ptdoes not wantto giveinformationHard topronouncename? -Ask patientScared to trynew meds;reassure ptAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Earn QA~ 110%or higherBuild Rapport- mentioncurrentevents in pt'scityAsk abouttheirweather(1-2mins.)OfferotherstudicesBuild Rapport- mentioncurrentevents in pt'scityRequirednote when ptdeclinesother studiesFind alternativestudies specificto theirsymptoms ifthey DNQpt on theroad and mayhave someserviceinterruptionEarn QA~ 107%or higherAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Pt does nothave time toparticipate;reassure sitecan confirmscheduleAdvise PTsite to reachout (Non-PQS Sites)Earn QA~ 110%or higherHard topronouncename? -Ask patientHow pt hasbeen doingsincediagnosis?Earn QA~ 107%or higherNI; Distance- offer othersites and/ orstudies intheir areaPt does nothave time toparticipate;reassure sitecan confirmscheduleExplore anycommon(ground) withthe ptNI; offer privacypolicy when ptdoes not wantto giveinformation(Re-assure)Show empathy;pt does notthink they willprequalifyTEAMGOLDENLIGHTpt on theroad and mayhave someserviceinterruption(Re-assure)Show empathy;pt does notthink they willprequalifyAsk abouttheirweather(1-2mins.)Read thestudydescrptionfrom landingpageRead thestudydescrptionfrom landingpageOfferhelpfulhotlines forpreventionRequirednote when ptdeclinesother studiesConsistent useof the ptname,ethroughout call(at least 3xs)Probe ptfor infothat mayprequalifyAdvise PTsite to reachout (Non-PQS Sites)How does thept feel (or thing)about theirtreatment/discorderExplore anycommon(ground) withthe ptFind alternativestudies specificto theirsymptoms ifthey DNQSearchpreviouslyrequestedstudiesHow does thept feel (or thing)about theirtreatment/discorderHow pt hasbeen doingsincediagnosis?SearchpreviouslyrequestedstudiesScared to trynew meds;reassure ptNI; offer privacypolicy when ptdoes not wantto giveinformationHard topronouncename? -Ask patient

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Scared to try new meds; reassure pt
  2. Ask patients for referrals (other people tha may be interested) in other studies.
  3. Earn QA ~ 110% or higher
  4. Build Rapport - mention current events in pt's city
  5. Ask about their weather (1-2mins.)

  6. Offer other studices
  7. Build Rapport - mention current events in pt's city
  8. Required note when pt declines other studies
  9. Find alternative studies specific to their symptoms if they DNQ
  10. pt on the road and may have some service interruption
  11. Earn QA ~ 107% or higher
  12. Ask patients for referrals (other people tha may be interested) in other studies.
  13. Pt does not have time to participate; reassure site can confirm schedule
  14. Advise PT site to reach out (Non-PQS Sites)
  15. Earn QA ~ 110% or higher
  16. Hard to pronounce name? - Ask patient
  17. How pt has been doing since diagnosis?
  18. Earn QA ~ 107% or higher
  19. NI; Distance - offer other sites and/ or studies in their area
  20. Pt does not have time to participate; reassure site can confirm schedule
  21. Explore any common (ground) with the pt
  22. NI; offer privacy policy when pt does not want to give information
  23. (Re-assure) Show empathy; pt does not think they will prequalify
  24. TEAM GOLDEN LIGHT
  25. pt on the road and may have some service interruption
  26. (Re-assure) Show empathy; pt does not think they will prequalify
  27. Ask about their weather (1-2mins.)
  28. Read the study descrption from landing page
  29. Read the study descrption from landing page
  30. Offer helpful hotlines for prevention
  31. Required note when pt declines other studies
  32. Consistent use of the pt name,e throughout call (at least 3xs)
  33. Probe pt for info that may prequalify
  34. Advise PT site to reach out (Non-PQS Sites)
  35. How does the pt feel (or thing) about their treatment/ discorder
  36. Explore any common (ground) with the pt
  37. Find alternative studies specific to their symptoms if they DNQ
  38. Search previously requested studies
  39. How does the pt feel (or thing) about their treatment/ discorder
  40. How pt has been doing since diagnosis?
  41. Search previously requested studies
  42. Scared to try new meds; reassure pt
  43. NI; offer privacy policy when pt does not want to give information
  44. Hard to pronounce name? - Ask patient