Explore anycommon(ground) withthe ptConsistent useof the ptname,ethroughout call(at least 3xs)NI; Distance- offer othersites and/ orstudies intheir areaHow pt hasbeen doingsincediagnosis?Earn QA~ 107%or higherpt on theroad and mayhave someserviceinterruptionTEAMGOLDENLIGHTEarn QA~ 107%or higherScared to trynew meds;reassure ptHow does thept feel (or thing)about theirtreatment/discorderFind alternativestudies specificto theirsymptoms ifthey DNQOfferhelpfulhotlines forprevention(Re-assure)Show empathy;pt does notthink they willprequalifyAsk abouttheirweather(1-2mins.)Advise PTsite to reachout (Non-PQS Sites)Ask patients forreferrals (otherpeople tha maybe interested)in other studies.How does thept feel (or thing)about theirtreatment/discorderBuild Rapport- mentioncurrentevents in pt'scityExplore anycommon(ground) withthe ptRead thestudydescrptionfrom landingpage(Re-assure)Show empathy;pt does notthink they willprequalifyPt does nothave time toparticipate;reassure sitecan confirmscheduleRequirednote when ptdeclinesother studiesSearchpreviouslyrequestedstudiesRequirednote when ptdeclinesother studiesPt does nothave time toparticipate;reassure sitecan confirmscheduleHard topronouncename? -Ask patientHard topronouncename? -Ask patientEarn QA~ 110%or higherAdvise PTsite to reachout (Non-PQS Sites)How pt hasbeen doingsincediagnosis?Build Rapport- mentioncurrentevents in pt'scityAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Ask abouttheirweather(1-2mins.)pt on theroad and mayhave someserviceinterruptionOfferotherstudicesEarn QA~ 110%or higherScared to trynew meds;reassure ptProbe ptfor infothat mayprequalifyFind alternativestudies specificto theirsymptoms ifthey DNQNI; offer privacypolicy when ptdoes not wantto giveinformationRead thestudydescrptionfrom landingpageSearchpreviouslyrequestedstudiesNI; offer privacypolicy when ptdoes not wantto giveinformationExplore anycommon(ground) withthe ptConsistent useof the ptname,ethroughout call(at least 3xs)NI; Distance- offer othersites and/ orstudies intheir areaHow pt hasbeen doingsincediagnosis?Earn QA~ 107%or higherpt on theroad and mayhave someserviceinterruptionTEAMGOLDENLIGHTEarn QA~ 107%or higherScared to trynew meds;reassure ptHow does thept feel (or thing)about theirtreatment/discorderFind alternativestudies specificto theirsymptoms ifthey DNQOfferhelpfulhotlines forprevention(Re-assure)Show empathy;pt does notthink they willprequalifyAsk abouttheirweather(1-2mins.)Advise PTsite to reachout (Non-PQS Sites)Ask patients forreferrals (otherpeople tha maybe interested)in other studies.How does thept feel (or thing)about theirtreatment/discorderBuild Rapport- mentioncurrentevents in pt'scityExplore anycommon(ground) withthe ptRead thestudydescrptionfrom landingpage(Re-assure)Show empathy;pt does notthink they willprequalifyPt does nothave time toparticipate;reassure sitecan confirmscheduleRequirednote when ptdeclinesother studiesSearchpreviouslyrequestedstudiesRequirednote when ptdeclinesother studiesPt does nothave time toparticipate;reassure sitecan confirmscheduleHard topronouncename? -Ask patientHard topronouncename? -Ask patientEarn QA~ 110%or higherAdvise PTsite to reachout (Non-PQS Sites)How pt hasbeen doingsincediagnosis?Build Rapport- mentioncurrentevents in pt'scityAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Ask abouttheirweather(1-2mins.)pt on theroad and mayhave someserviceinterruptionOfferotherstudicesEarn QA~ 110%or higherScared to trynew meds;reassure ptProbe ptfor infothat mayprequalifyFind alternativestudies specificto theirsymptoms ifthey DNQNI; offer privacypolicy when ptdoes not wantto giveinformationRead thestudydescrptionfrom landingpageSearchpreviouslyrequestedstudiesNI; offer privacypolicy when ptdoes not wantto giveinformation

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explore any common (ground) with the pt
  2. Consistent use of the pt name,e throughout call (at least 3xs)
  3. NI; Distance - offer other sites and/ or studies in their area
  4. How pt has been doing since diagnosis?
  5. Earn QA ~ 107% or higher
  6. pt on the road and may have some service interruption
  7. TEAM GOLDEN LIGHT
  8. Earn QA ~ 107% or higher
  9. Scared to try new meds; reassure pt
  10. How does the pt feel (or thing) about their treatment/ discorder
  11. Find alternative studies specific to their symptoms if they DNQ
  12. Offer helpful hotlines for prevention
  13. (Re-assure) Show empathy; pt does not think they will prequalify
  14. Ask about their weather (1-2mins.)
  15. Advise PT site to reach out (Non-PQS Sites)
  16. Ask patients for referrals (other people tha may be interested) in other studies.
  17. How does the pt feel (or thing) about their treatment/ discorder
  18. Build Rapport - mention current events in pt's city
  19. Explore any common (ground) with the pt
  20. Read the study descrption from landing page
  21. (Re-assure) Show empathy; pt does not think they will prequalify
  22. Pt does not have time to participate; reassure site can confirm schedule
  23. Required note when pt declines other studies
  24. Search previously requested studies
  25. Required note when pt declines other studies
  26. Pt does not have time to participate; reassure site can confirm schedule
  27. Hard to pronounce name? - Ask patient
  28. Hard to pronounce name? - Ask patient
  29. Earn QA ~ 110% or higher
  30. Advise PT site to reach out (Non-PQS Sites)
  31. How pt has been doing since diagnosis?
  32. Build Rapport - mention current events in pt's city
  33. Ask patients for referrals (other people tha may be interested) in other studies.
  34. Ask about their weather (1-2mins.)
  35. pt on the road and may have some service interruption

  36. Offer other studices
  37. Earn QA ~ 110% or higher
  38. Scared to try new meds; reassure pt
  39. Probe pt for info that may prequalify
  40. Find alternative studies specific to their symptoms if they DNQ
  41. NI; offer privacy policy when pt does not want to give information
  42. Read the study descrption from landing page
  43. Search previously requested studies
  44. NI; offer privacy policy when pt does not want to give information