NI; offer privacypolicy when ptdoes not wantto giveinformationNI; offer privacypolicy when ptdoes not wantto giveinformationExplore anycommon(ground) withthe ptTEAMGOLDENLIGHTEarn QA~ 107%or higherEarn QA~ 110%or higherAsk abouttheirweather(1-2mins.)Searchpreviouslyrequestedstudiespt on theroad and mayhave someserviceinterruption(Re-assure)Show empathy;pt does notthink they willprequalifyBuild Rapport- mentioncurrentevents in pt'scityEarn QA~ 110%or higherRequirednote when ptdeclinesother studiesOfferotherstudicesProbe ptfor infothat mayprequalifyAsk patients forreferrals (otherpeople tha maybe interested)in other studies.NI; Distance- offer othersites and/ orstudies intheir areaPt does nothave time toparticipate;reassure sitecan confirmscheduleHard topronouncename? -Ask patientScared to trynew meds;reassure ptHard topronouncename? -Ask patientRead thestudydescrptionfrom landingpagePt does nothave time toparticipate;reassure sitecan confirmscheduleFind alternativestudies specificto theirsymptoms ifthey DNQSearchpreviouslyrequestedstudiesExplore anycommon(ground) withthe ptRequirednote when ptdeclinesother studiesHow pt hasbeen doingsincediagnosis?Earn QA~ 107%or higher(Re-assure)Show empathy;pt does notthink they willprequalifyHow pt hasbeen doingsincediagnosis?Offerhelpfulhotlines forpreventionScared to trynew meds;reassure ptHow does thept feel (or thing)about theirtreatment/discorderFind alternativestudies specificto theirsymptoms ifthey DNQRead thestudydescrptionfrom landingpageAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Advise PTsite to reachout (Non-PQS Sites)pt on theroad and mayhave someserviceinterruptionAsk abouttheirweather(1-2mins.)Build Rapport- mentioncurrentevents in pt'scityConsistent useof the ptname,ethroughout call(at least 3xs)How does thept feel (or thing)about theirtreatment/discorderAdvise PTsite to reachout (Non-PQS Sites)NI; offer privacypolicy when ptdoes not wantto giveinformationNI; offer privacypolicy when ptdoes not wantto giveinformationExplore anycommon(ground) withthe ptTEAMGOLDENLIGHTEarn QA~ 107%or higherEarn QA~ 110%or higherAsk abouttheirweather(1-2mins.)Searchpreviouslyrequestedstudiespt on theroad and mayhave someserviceinterruption(Re-assure)Show empathy;pt does notthink they willprequalifyBuild Rapport- mentioncurrentevents in pt'scityEarn QA~ 110%or higherRequirednote when ptdeclinesother studiesOfferotherstudicesProbe ptfor infothat mayprequalifyAsk patients forreferrals (otherpeople tha maybe interested)in other studies.NI; Distance- offer othersites and/ orstudies intheir areaPt does nothave time toparticipate;reassure sitecan confirmscheduleHard topronouncename? -Ask patientScared to trynew meds;reassure ptHard topronouncename? -Ask patientRead thestudydescrptionfrom landingpagePt does nothave time toparticipate;reassure sitecan confirmscheduleFind alternativestudies specificto theirsymptoms ifthey DNQSearchpreviouslyrequestedstudiesExplore anycommon(ground) withthe ptRequirednote when ptdeclinesother studiesHow pt hasbeen doingsincediagnosis?Earn QA~ 107%or higher(Re-assure)Show empathy;pt does notthink they willprequalifyHow pt hasbeen doingsincediagnosis?Offerhelpfulhotlines forpreventionScared to trynew meds;reassure ptHow does thept feel (or thing)about theirtreatment/discorderFind alternativestudies specificto theirsymptoms ifthey DNQRead thestudydescrptionfrom landingpageAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Advise PTsite to reachout (Non-PQS Sites)pt on theroad and mayhave someserviceinterruptionAsk abouttheirweather(1-2mins.)Build Rapport- mentioncurrentevents in pt'scityConsistent useof the ptname,ethroughout call(at least 3xs)How does thept feel (or thing)about theirtreatment/discorderAdvise PTsite to reachout (Non-PQS Sites)

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. NI; offer privacy policy when pt does not want to give information
  2. NI; offer privacy policy when pt does not want to give information
  3. Explore any common (ground) with the pt
  4. TEAM GOLDEN LIGHT
  5. Earn QA ~ 107% or higher
  6. Earn QA ~ 110% or higher
  7. Ask about their weather (1-2mins.)
  8. Search previously requested studies
  9. pt on the road and may have some service interruption
  10. (Re-assure) Show empathy; pt does not think they will prequalify
  11. Build Rapport - mention current events in pt's city
  12. Earn QA ~ 110% or higher
  13. Required note when pt declines other studies

  14. Offer other studices
  15. Probe pt for info that may prequalify
  16. Ask patients for referrals (other people tha may be interested) in other studies.
  17. NI; Distance - offer other sites and/ or studies in their area
  18. Pt does not have time to participate; reassure site can confirm schedule
  19. Hard to pronounce name? - Ask patient
  20. Scared to try new meds; reassure pt
  21. Hard to pronounce name? - Ask patient
  22. Read the study descrption from landing page
  23. Pt does not have time to participate; reassure site can confirm schedule
  24. Find alternative studies specific to their symptoms if they DNQ
  25. Search previously requested studies
  26. Explore any common (ground) with the pt
  27. Required note when pt declines other studies
  28. How pt has been doing since diagnosis?
  30. Earn QA ~ 107% or higher
  31. (Re-assure) Show empathy; pt does not think they will prequalify
  32. How pt has been doing since diagnosis?
  33. Offer helpful hotlines for prevention
  35. Scared to try new meds; reassure pt
  36. How does the pt feel (or thing) about their treatment/ discorder
  37. Find alternative studies specific to their symptoms if they DNQ
  38. Read the study descrption from landing page
  39. Ask patients for referrals (other people tha may be interested) in other studies.
  40. Advise PT site to reach out (Non-PQS Sites)
  42. pt on the road and may have some service interruption
  43. Ask about their weather (1-2mins.)
  44. Build Rapport - mention current events in pt's city
  45. Consistent use of the pt name,e throughout call (at least 3xs)
  46. How does the pt feel (or thing) about their treatment/ discorder
  47. Advise PT site to reach out (Non-PQS Sites)