NI; offer privacypolicy when ptdoes not wantto giveinformationEarn QA~ 110%or higherBuild Rapport- mentioncurrentevents in pt'scitypt on theroad and mayhave someserviceinterruptionAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Requirednote when ptdeclinesother studiesBuild Rapport- mentioncurrentevents in pt'scityEarn QA~ 110%or higherHow pt hasbeen doingsincediagnosis?How does thept feel (or thing)about theirtreatment/discorderEarn QA~ 107%or higherAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Probe ptfor infothat mayprequalifyFind alternativestudies specificto theirsymptoms ifthey DNQRead thestudydescrptionfrom landingpageEarn QA~ 107%or higherScared to trynew meds;reassure ptHow pt hasbeen doingsincediagnosis?(Re-assure)Show empathy;pt does notthink they willprequalifyScared to trynew meds;reassure pt(Re-assure)Show empathy;pt does notthink they willprequalifyPt does nothave time toparticipate;reassure sitecan confirmscheduleTEAMGOLDENLIGHTSearchpreviouslyrequestedstudiesHard topronouncename? -Ask patientRead thestudydescrptionfrom landingpageRequirednote when ptdeclinesother studiesFind alternativestudies specificto theirsymptoms ifthey DNQAdvise PTsite to reachout (Non-PQS Sites)Explore anycommon(ground) withthe ptpt on theroad and mayhave someserviceinterruptionAdvise PTsite to reachout (Non-PQS Sites)Ask abouttheirweather(1-2mins.)Consistent useof the ptname,ethroughout call(at least 3xs)NI; offer privacypolicy when ptdoes not wantto giveinformationHow does thept feel (or thing)about theirtreatment/discorderOfferotherstudicesAsk abouttheirweather(1-2mins.)Hard topronouncename? -Ask patientNI; Distance- offer othersites and/ orstudies intheir areaPt does nothave time toparticipate;reassure sitecan confirmscheduleExplore anycommon(ground) withthe ptOfferhelpfulhotlines forpreventionSearchpreviouslyrequestedstudiesNI; offer privacypolicy when ptdoes not wantto giveinformationEarn QA~ 110%or higherBuild Rapport- mentioncurrentevents in pt'scitypt on theroad and mayhave someserviceinterruptionAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Requirednote when ptdeclinesother studiesBuild Rapport- mentioncurrentevents in pt'scityEarn QA~ 110%or higherHow pt hasbeen doingsincediagnosis?How does thept feel (or thing)about theirtreatment/discorderEarn QA~ 107%or higherAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Probe ptfor infothat mayprequalifyFind alternativestudies specificto theirsymptoms ifthey DNQRead thestudydescrptionfrom landingpageEarn QA~ 107%or higherScared to trynew meds;reassure ptHow pt hasbeen doingsincediagnosis?(Re-assure)Show empathy;pt does notthink they willprequalifyScared to trynew meds;reassure pt(Re-assure)Show empathy;pt does notthink they willprequalifyPt does nothave time toparticipate;reassure sitecan confirmscheduleTEAMGOLDENLIGHTSearchpreviouslyrequestedstudiesHard topronouncename? -Ask patientRead thestudydescrptionfrom landingpageRequirednote when ptdeclinesother studiesFind alternativestudies specificto theirsymptoms ifthey DNQAdvise PTsite to reachout (Non-PQS Sites)Explore anycommon(ground) withthe ptpt on theroad and mayhave someserviceinterruptionAdvise PTsite to reachout (Non-PQS Sites)Ask abouttheirweather(1-2mins.)Consistent useof the ptname,ethroughout call(at least 3xs)NI; offer privacypolicy when ptdoes not wantto giveinformationHow does thept feel (or thing)about theirtreatment/discorderOfferotherstudicesAsk abouttheirweather(1-2mins.)Hard topronouncename? -Ask patientNI; Distance- offer othersites and/ orstudies intheir areaPt does nothave time toparticipate;reassure sitecan confirmscheduleExplore anycommon(ground) withthe ptOfferhelpfulhotlines forpreventionSearchpreviouslyrequestedstudies

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. NI; offer privacy policy when pt does not want to give information
  2. Earn QA ~ 110% or higher
  3. Build Rapport - mention current events in pt's city
  4. pt on the road and may have some service interruption
  5. Ask patients for referrals (other people tha may be interested) in other studies.
  6. Required note when pt declines other studies
  7. Build Rapport - mention current events in pt's city
  8. Earn QA ~ 110% or higher
  9. How pt has been doing since diagnosis?
  10. How does the pt feel (or thing) about their treatment/ discorder
  11. Earn QA ~ 107% or higher
  12. Ask patients for referrals (other people tha may be interested) in other studies.
  13. Probe pt for info that may prequalify
  14. Find alternative studies specific to their symptoms if they DNQ
  15. Read the study descrption from landing page
  16. Earn QA ~ 107% or higher
  17. Scared to try new meds; reassure pt
  18. How pt has been doing since diagnosis?
  19. (Re-assure) Show empathy; pt does not think they will prequalify
  20. Scared to try new meds; reassure pt
  21. (Re-assure) Show empathy; pt does not think they will prequalify
  22. Pt does not have time to participate; reassure site can confirm schedule
  23. TEAM GOLDEN LIGHT
  24. Search previously requested studies
  25. Hard to pronounce name? - Ask patient
  26. Read the study descrption from landing page
  27. Required note when pt declines other studies
  28. Find alternative studies specific to their symptoms if they DNQ
  29. Advise PT site to reach out (Non-PQS Sites)
  30. Explore any common (ground) with the pt
  31. pt on the road and may have some service interruption
  32. Advise PT site to reach out (Non-PQS Sites)
  33. Ask about their weather (1-2mins.)
  34. Consistent use of the pt name,e throughout call (at least 3xs)
  35. NI; offer privacy policy when pt does not want to give information
  36. How does the pt feel (or thing) about their treatment/ discorder

  37. Offer other studices
  38. Ask about their weather (1-2mins.)
  39. Hard to pronounce name? - Ask patient
  40. NI; Distance - offer other sites and/ or studies in their area
  41. Pt does not have time to participate; reassure site can confirm schedule
  42. Explore any common (ground) with the pt
  43. Offer helpful hotlines for prevention
  44. Search previously requested studies