pt on theroad and mayhave someserviceinterruptionAsk abouttheirweather(1-2mins.)Scared to trynew meds;reassure ptNI; Distance- offer othersites and/ orstudies intheir areaRead thestudydescrptionfrom landingpageHow pt hasbeen doingsincediagnosis?OfferotherstudicesEarn QA~ 110%or higherFind alternativestudies specificto theirsymptoms ifthey DNQRequirednote when ptdeclinesother studiesHow does thept feel (or thing)about theirtreatment/discorderAdvise PTsite to reachout (Non-PQS Sites)Offerhelpfulhotlines forpreventionHard topronouncename? -Ask patientNI; offer privacypolicy when ptdoes not wantto giveinformation(Re-assure)Show empathy;pt does notthink they willprequalifyHow does thept feel (or thing)about theirtreatment/discorderSearchpreviouslyrequestedstudiesRequirednote when ptdeclinesother studiesRead thestudydescrptionfrom landingpageProbe ptfor infothat mayprequalifyHow pt hasbeen doingsincediagnosis?Pt does nothave time toparticipate;reassure sitecan confirmscheduleAsk abouttheirweather(1-2mins.)Ask patients forreferrals (otherpeople tha maybe interested)in other studies.Explore anycommon(ground) withthe pt(Re-assure)Show empathy;pt does notthink they willprequalifyFind alternativestudies specificto theirsymptoms ifthey DNQEarn QA~ 107%or higherTEAMGOLDENLIGHTpt on theroad and mayhave someserviceinterruptionPt does nothave time toparticipate;reassure sitecan confirmscheduleExplore anycommon(ground) withthe ptBuild Rapport- mentioncurrentevents in pt'scityAdvise PTsite to reachout (Non-PQS Sites)Hard topronouncename? -Ask patientSearchpreviouslyrequestedstudiesConsistent useof the ptname,ethroughout call(at least 3xs)Build Rapport- mentioncurrentevents in pt'scityEarn QA~ 107%or higherScared to trynew meds;reassure ptNI; offer privacypolicy when ptdoes not wantto giveinformationAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Earn QA~ 110%or higherpt on theroad and mayhave someserviceinterruptionAsk abouttheirweather(1-2mins.)Scared to trynew meds;reassure ptNI; Distance- offer othersites and/ orstudies intheir areaRead thestudydescrptionfrom landingpageHow pt hasbeen doingsincediagnosis?OfferotherstudicesEarn QA~ 110%or higherFind alternativestudies specificto theirsymptoms ifthey DNQRequirednote when ptdeclinesother studiesHow does thept feel (or thing)about theirtreatment/discorderAdvise PTsite to reachout (Non-PQS Sites)Offerhelpfulhotlines forpreventionHard topronouncename? -Ask patientNI; offer privacypolicy when ptdoes not wantto giveinformation(Re-assure)Show empathy;pt does notthink they willprequalifyHow does thept feel (or thing)about theirtreatment/discorderSearchpreviouslyrequestedstudiesRequirednote when ptdeclinesother studiesRead thestudydescrptionfrom landingpageProbe ptfor infothat mayprequalifyHow pt hasbeen doingsincediagnosis?Pt does nothave time toparticipate;reassure sitecan confirmscheduleAsk abouttheirweather(1-2mins.)Ask patients forreferrals (otherpeople tha maybe interested)in other studies.Explore anycommon(ground) withthe pt(Re-assure)Show empathy;pt does notthink they willprequalifyFind alternativestudies specificto theirsymptoms ifthey DNQEarn QA~ 107%or higherTEAMGOLDENLIGHTpt on theroad and mayhave someserviceinterruptionPt does nothave time toparticipate;reassure sitecan confirmscheduleExplore anycommon(ground) withthe ptBuild Rapport- mentioncurrentevents in pt'scityAdvise PTsite to reachout (Non-PQS Sites)Hard topronouncename? -Ask patientSearchpreviouslyrequestedstudiesConsistent useof the ptname,ethroughout call(at least 3xs)Build Rapport- mentioncurrentevents in pt'scityEarn QA~ 107%or higherScared to trynew meds;reassure ptNI; offer privacypolicy when ptdoes not wantto giveinformationAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Earn QA~ 110%or higher

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. pt on the road and may have some service interruption
  2. Ask about their weather (1-2mins.)
  3. Scared to try new meds; reassure pt
  4. NI; Distance - offer other sites and/ or studies in their area
  5. Read the study descrption from landing page
  6. How pt has been doing since diagnosis?

  7. Offer other studices
  8. Earn QA ~ 110% or higher
  9. Find alternative studies specific to their symptoms if they DNQ
  10. Required note when pt declines other studies
  11. How does the pt feel (or thing) about their treatment/ discorder
  12. Advise PT site to reach out (Non-PQS Sites)
  13. Offer helpful hotlines for prevention
  14. Hard to pronounce name? - Ask patient
  15. NI; offer privacy policy when pt does not want to give information
  16. (Re-assure) Show empathy; pt does not think they will prequalify
  17. How does the pt feel (or thing) about their treatment/ discorder
  18. Search previously requested studies
  19. Required note when pt declines other studies
  20. Read the study descrption from landing page
  21. Probe pt for info that may prequalify
  22. How pt has been doing since diagnosis?
  23. Pt does not have time to participate; reassure site can confirm schedule
  24. Ask about their weather (1-2mins.)
  25. Ask patients for referrals (other people tha may be interested) in other studies.
  26. Explore any common (ground) with the pt
  27. (Re-assure) Show empathy; pt does not think they will prequalify
  28. Find alternative studies specific to their symptoms if they DNQ
  29. Earn QA ~ 107% or higher
  30. TEAM GOLDEN LIGHT
  31. pt on the road and may have some service interruption
  32. Pt does not have time to participate; reassure site can confirm schedule
  33. Explore any common (ground) with the pt
  34. Build Rapport - mention current events in pt's city
  35. Advise PT site to reach out (Non-PQS Sites)
  36. Hard to pronounce name? - Ask patient
  37. Search previously requested studies
  38. Consistent use of the pt name,e throughout call (at least 3xs)
  39. Build Rapport - mention current events in pt's city
  40. Earn QA ~ 107% or higher
  41. Scared to try new meds; reassure pt
  42. NI; offer privacy policy when pt does not want to give information
  43. Ask patients for referrals (other people tha may be interested) in other studies.
  44. Earn QA ~ 110% or higher