Probe ptfor infothat mayprequalifyRead thestudydescrptionfrom landingpageScared to trynew meds;reassure ptRequirednote when ptdeclinesother studiespt on theroad and mayhave someserviceinterruption(Re-assure)Show empathy;pt does notthink they willprequalifyNI; offer privacypolicy when ptdoes not wantto giveinformationpt on theroad and mayhave someserviceinterruptionAdvise PTsite to reachout (Non-PQS Sites)Ask patients forreferrals (otherpeople tha maybe interested)in other studies.Earn QA~ 107%or higherBuild Rapport- mentioncurrentevents in pt'scityHard topronouncename? -Ask patientScared to trynew meds;reassure ptEarn QA~ 107%or higherNI; Distance- offer othersites and/ orstudies intheir areaHow does thept feel (or thing)about theirtreatment/discorderNI; offer privacypolicy when ptdoes not wantto giveinformationRequirednote when ptdeclinesother studiesAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Build Rapport- mentioncurrentevents in pt'scityHow does thept feel (or thing)about theirtreatment/discorderConsistent useof the ptname,ethroughout call(at least 3xs)Hard topronouncename? -Ask patientFind alternativestudies specificto theirsymptoms ifthey DNQAdvise PTsite to reachout (Non-PQS Sites)Find alternativestudies specificto theirsymptoms ifthey DNQEarn QA~ 110%or higherSearchpreviouslyrequestedstudiesAsk abouttheirweather(1-2mins.)Explore anycommon(ground) withthe ptOfferhelpfulhotlines forprevention(Re-assure)Show empathy;pt does notthink they willprequalifyExplore anycommon(ground) withthe ptHow pt hasbeen doingsincediagnosis?SearchpreviouslyrequestedstudiesHow pt hasbeen doingsincediagnosis?Pt does nothave time toparticipate;reassure sitecan confirmscheduleTEAMGOLDENLIGHTPt does nothave time toparticipate;reassure sitecan confirmscheduleOfferotherstudicesRead thestudydescrptionfrom landingpageAsk abouttheirweather(1-2mins.)Earn QA~ 110%or higherProbe ptfor infothat mayprequalifyRead thestudydescrptionfrom landingpageScared to trynew meds;reassure ptRequirednote when ptdeclinesother studiespt on theroad and mayhave someserviceinterruption(Re-assure)Show empathy;pt does notthink they willprequalifyNI; offer privacypolicy when ptdoes not wantto giveinformationpt on theroad and mayhave someserviceinterruptionAdvise PTsite to reachout (Non-PQS Sites)Ask patients forreferrals (otherpeople tha maybe interested)in other studies.Earn QA~ 107%or higherBuild Rapport- mentioncurrentevents in pt'scityHard topronouncename? -Ask patientScared to trynew meds;reassure ptEarn QA~ 107%or higherNI; Distance- offer othersites and/ orstudies intheir areaHow does thept feel (or thing)about theirtreatment/discorderNI; offer privacypolicy when ptdoes not wantto giveinformationRequirednote when ptdeclinesother studiesAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Build Rapport- mentioncurrentevents in pt'scityHow does thept feel (or thing)about theirtreatment/discorderConsistent useof the ptname,ethroughout call(at least 3xs)Hard topronouncename? -Ask patientFind alternativestudies specificto theirsymptoms ifthey DNQAdvise PTsite to reachout (Non-PQS Sites)Find alternativestudies specificto theirsymptoms ifthey DNQEarn QA~ 110%or higherSearchpreviouslyrequestedstudiesAsk abouttheirweather(1-2mins.)Explore anycommon(ground) withthe ptOfferhelpfulhotlines forprevention(Re-assure)Show empathy;pt does notthink they willprequalifyExplore anycommon(ground) withthe ptHow pt hasbeen doingsincediagnosis?SearchpreviouslyrequestedstudiesHow pt hasbeen doingsincediagnosis?Pt does nothave time toparticipate;reassure sitecan confirmscheduleTEAMGOLDENLIGHTPt does nothave time toparticipate;reassure sitecan confirmscheduleOfferotherstudicesRead thestudydescrptionfrom landingpageAsk abouttheirweather(1-2mins.)Earn QA~ 110%or higher

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Probe pt for info that may prequalify
  2. Read the study descrption from landing page
  3. Scared to try new meds; reassure pt
  4. Required note when pt declines other studies
  5. pt on the road and may have some service interruption
  6. (Re-assure) Show empathy; pt does not think they will prequalify
  7. NI; offer privacy policy when pt does not want to give information
  8. pt on the road and may have some service interruption
  9. Advise PT site to reach out (Non-PQS Sites)
  10. Ask patients for referrals (other people tha may be interested) in other studies.
  11. Earn QA ~ 107% or higher
  12. Build Rapport - mention current events in pt's city
  13. Hard to pronounce name? - Ask patient
  14. Scared to try new meds; reassure pt
  15. Earn QA ~ 107% or higher
  16. NI; Distance - offer other sites and/ or studies in their area
  17. How does the pt feel (or thing) about their treatment/ discorder
  18. NI; offer privacy policy when pt does not want to give information
  19. Required note when pt declines other studies
  20. Ask patients for referrals (other people tha may be interested) in other studies.
  21. Build Rapport - mention current events in pt's city
  22. How does the pt feel (or thing) about their treatment/ discorder
  23. Consistent use of the pt name,e throughout call (at least 3xs)
  24. Hard to pronounce name? - Ask patient
  25. Find alternative studies specific to their symptoms if they DNQ
  26. Advise PT site to reach out (Non-PQS Sites)
  27. Find alternative studies specific to their symptoms if they DNQ
  28. Earn QA ~ 110% or higher
  29. Search previously requested studies
  30. Ask about their weather (1-2mins.)
  31. Explore any common (ground) with the pt
  32. Offer helpful hotlines for prevention
  33. (Re-assure) Show empathy; pt does not think they will prequalify
  34. Explore any common (ground) with the pt
  35. How pt has been doing since diagnosis?
  36. Search previously requested studies
  37. How pt has been doing since diagnosis?
  38. Pt does not have time to participate; reassure site can confirm schedule
  39. TEAM GOLDEN LIGHT
  40. Pt does not have time to participate; reassure site can confirm schedule

  41. Offer other studices
  42. Read the study descrption from landing page
  43. Ask about their weather (1-2mins.)
  44. Earn QA ~ 110% or higher