pt on theroad and mayhave someserviceinterruptionFind alternativestudies specificto theirsymptoms ifthey DNQAsk abouttheirweather(1-2mins.)Advise PTsite to reachout (Non-PQS Sites)Ask abouttheirweather(1-2mins.)Hard topronouncename? -Ask patientPt does nothave time toparticipate;reassure sitecan confirmscheduleEarn QA~ 107%or higherOfferhelpfulhotlines forpreventionSearchpreviouslyrequestedstudies(Re-assure)Show empathy;pt does notthink they willprequalifyPt does nothave time toparticipate;reassure sitecan confirmscheduleFind alternativestudies specificto theirsymptoms ifthey DNQHard topronouncename? -Ask patientEarn QA~ 110%or higherEarn QA~ 110%or higherScared to trynew meds;reassure ptEarn QA~ 107%or higherAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Explore anycommon(ground) withthe pt(Re-assure)Show empathy;pt does notthink they willprequalifypt on theroad and mayhave someserviceinterruptionHow pt hasbeen doingsincediagnosis?Read thestudydescrptionfrom landingpageBuild Rapport- mentioncurrentevents in pt'scityTEAMGOLDENLIGHTAdvise PTsite to reachout (Non-PQS Sites)How does thept feel (or thing)about theirtreatment/discorderSearchpreviouslyrequestedstudiesOfferotherstudicesNI; offer privacypolicy when ptdoes not wantto giveinformationScared to trynew meds;reassure ptHow does thept feel (or thing)about theirtreatment/discorderProbe ptfor infothat mayprequalifyAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Requirednote when ptdeclinesother studiesConsistent useof the ptname,ethroughout call(at least 3xs)Explore anycommon(ground) withthe ptRead thestudydescrptionfrom landingpageNI; offer privacypolicy when ptdoes not wantto giveinformationRequirednote when ptdeclinesother studiesNI; Distance- offer othersites and/ orstudies intheir areaBuild Rapport- mentioncurrentevents in pt'scityHow pt hasbeen doingsincediagnosis?pt on theroad and mayhave someserviceinterruptionFind alternativestudies specificto theirsymptoms ifthey DNQAsk abouttheirweather(1-2mins.)Advise PTsite to reachout (Non-PQS Sites)Ask abouttheirweather(1-2mins.)Hard topronouncename? -Ask patientPt does nothave time toparticipate;reassure sitecan confirmscheduleEarn QA~ 107%or higherOfferhelpfulhotlines forpreventionSearchpreviouslyrequestedstudies(Re-assure)Show empathy;pt does notthink they willprequalifyPt does nothave time toparticipate;reassure sitecan confirmscheduleFind alternativestudies specificto theirsymptoms ifthey DNQHard topronouncename? -Ask patientEarn QA~ 110%or higherEarn QA~ 110%or higherScared to trynew meds;reassure ptEarn QA~ 107%or higherAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Explore anycommon(ground) withthe pt(Re-assure)Show empathy;pt does notthink they willprequalifypt on theroad and mayhave someserviceinterruptionHow pt hasbeen doingsincediagnosis?Read thestudydescrptionfrom landingpageBuild Rapport- mentioncurrentevents in pt'scityTEAMGOLDENLIGHTAdvise PTsite to reachout (Non-PQS Sites)How does thept feel (or thing)about theirtreatment/discorderSearchpreviouslyrequestedstudiesOfferotherstudicesNI; offer privacypolicy when ptdoes not wantto giveinformationScared to trynew meds;reassure ptHow does thept feel (or thing)about theirtreatment/discorderProbe ptfor infothat mayprequalifyAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Requirednote when ptdeclinesother studiesConsistent useof the ptname,ethroughout call(at least 3xs)Explore anycommon(ground) withthe ptRead thestudydescrptionfrom landingpageNI; offer privacypolicy when ptdoes not wantto giveinformationRequirednote when ptdeclinesother studiesNI; Distance- offer othersites and/ orstudies intheir areaBuild Rapport- mentioncurrentevents in pt'scityHow pt hasbeen doingsincediagnosis?

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. pt on the road and may have some service interruption
  2. Find alternative studies specific to their symptoms if they DNQ
  3. Ask about their weather (1-2mins.)
  4. Advise PT site to reach out (Non-PQS Sites)
  5. Ask about their weather (1-2mins.)
  6. Hard to pronounce name? - Ask patient
  7. Pt does not have time to participate; reassure site can confirm schedule
  8. Earn QA ~ 107% or higher
  9. Offer helpful hotlines for prevention
  10. Search previously requested studies
  11. (Re-assure) Show empathy; pt does not think they will prequalify
  12. Pt does not have time to participate; reassure site can confirm schedule
  13. Find alternative studies specific to their symptoms if they DNQ
  14. Hard to pronounce name? - Ask patient
  15. Earn QA ~ 110% or higher
  16. Earn QA ~ 110% or higher
  17. Scared to try new meds; reassure pt
  18. Earn QA ~ 107% or higher
  19. Ask patients for referrals (other people tha may be interested) in other studies.
  20. Explore any common (ground) with the pt
  21. (Re-assure) Show empathy; pt does not think they will prequalify
  22. pt on the road and may have some service interruption
  23. How pt has been doing since diagnosis?
  24. Read the study descrption from landing page
  25. Build Rapport - mention current events in pt's city
  26. TEAM GOLDEN LIGHT
  27. Advise PT site to reach out (Non-PQS Sites)
  28. How does the pt feel (or thing) about their treatment/ discorder
  29. Search previously requested studies

  30. Offer other studices
  31. NI; offer privacy policy when pt does not want to give information
  32. Scared to try new meds; reassure pt
  33. How does the pt feel (or thing) about their treatment/ discorder
  34. Probe pt for info that may prequalify
  35. Ask patients for referrals (other people tha may be interested) in other studies.
  36. Required note when pt declines other studies
  37. Consistent use of the pt name,e throughout call (at least 3xs)
  38. Explore any common (ground) with the pt
  39. Read the study descrption from landing page
  40. NI; offer privacy policy when pt does not want to give information
  41. Required note when pt declines other studies
  42. NI; Distance - offer other sites and/ or studies in their area
  43. Build Rapport - mention current events in pt's city
  44. How pt has been doing since diagnosis?