Call Drops CAT Tool Back to Back Calls Completed 5 emails 90% quality score Customer gave compliments 2 min warning **Comet** Customer Yells Chase Answers Customer says "Excellent" 10 on CSAT 3rd party call Admin Tool Technical Issues Transfer to Online Called Tax Follow up Wrong department Being placed on hold Called Advisory Called Insurance Called Escalations Customer says "Wow" Called language Line Call Drops CAT Tool Back to Back Calls Completed 5 emails 90% quality score Customer gave compliments 2 min warning **Comet** Customer Yells Chase Answers Customer says "Excellent" 10 on CSAT 3rd party call Admin Tool Technical Issues Transfer to Online Called Tax Follow up Wrong department Being placed on hold Called Advisory Called Insurance Called Escalations Customer says "Wow" Called language Line
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Call Drops
CAT Tool
Back to Back Calls
Completed 5 emails
90% quality score
Customer gave compliments
2 min warning **Comet**
Customer Yells
Chase Answers
Customer says "Excellent"
10 on CSAT
3rd party call
Admin Tool
Technical Issues
Transfer to Online
Called Tax
Follow up
Wrong department
Being placed on hold
Called Advisory
Called Insurance
Called Escalations
Customer says "Wow"
Called language Line