FollowupCustomergavecomplimentsBack toBackCallsAdminToolTransfertoOnlineCalledAdvisoryCalledEscalations2 minwarning**Comet**3rdpartycallCallDropsCompleted5 emailsCustomersays"Wow"ChaseAnswers10 onCSATCATToolCalledlanguageLineCalledInsuranceCustomerYellsTechnicalIssuesCalledTaxWrongdepartmentCustomersays"Excellent"Beingplacedon hold90%qualityscoreFollowupCustomergavecomplimentsBack toBackCallsAdminToolTransfertoOnlineCalledAdvisoryCalledEscalations2 minwarning**Comet**3rdpartycallCallDropsCompleted5 emailsCustomersays"Wow"ChaseAnswers10 onCSATCATToolCalledlanguageLineCalledInsuranceCustomerYellsTechnicalIssuesCalledTaxWrongdepartmentCustomersays"Excellent"Beingplacedon hold90%qualityscore

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Follow up
  2. Customer gave compliments
  3. Back to Back Calls
  4. Admin Tool
  5. Transfer to Online
  6. Called Advisory
  7. Called Escalations
  8. 2 min warning **Comet**
  9. 3rd party call
  10. Call Drops
  11. Completed 5 emails
  12. Customer says "Wow"
  13. Chase Answers
  14. 10 on CSAT
  15. CAT Tool
  16. Called language Line
  17. Called Insurance
  18. Customer Yells
  19. Technical Issues
  20. Called Tax
  21. Wrong department
  22. Customer says "Excellent"
  23. Being placed on hold
  24. 90% quality score