AdminToolCallDropsChaseAnswersCalledTaxTechnicalIssuesCATToolBeingplacedon hold3rdpartycall10 onCSATCalledEscalations2 minwarning**Comet**CalledAdvisoryCompleted5 emailsCalledInsuranceBack toBackCallsFollowupTransfertoOnlineWrongdepartmentCustomerYells90%qualityscoreCustomergavecomplimentsCustomersays"Excellent"Customersays"Wow"CalledlanguageLineAdminToolCallDropsChaseAnswersCalledTaxTechnicalIssuesCATToolBeingplacedon hold3rdpartycall10 onCSATCalledEscalations2 minwarning**Comet**CalledAdvisoryCompleted5 emailsCalledInsuranceBack toBackCallsFollowupTransfertoOnlineWrongdepartmentCustomerYells90%qualityscoreCustomergavecomplimentsCustomersays"Excellent"Customersays"Wow"CalledlanguageLine

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Admin Tool
  2. Call Drops
  3. Chase Answers
  4. Called Tax
  5. Technical Issues
  6. CAT Tool
  7. Being placed on hold
  8. 3rd party call
  9. 10 on CSAT
  10. Called Escalations
  11. 2 min warning **Comet**
  12. Called Advisory
  13. Completed 5 emails
  14. Called Insurance
  15. Back to Back Calls
  16. Follow up
  17. Transfer to Online
  18. Wrong department
  19. Customer Yells
  20. 90% quality score
  21. Customer gave compliments
  22. Customer says "Excellent"
  23. Customer says "Wow"
  24. Called language Line