10 on CSAT Customer says "Excellent" Customer says "Wow" 90% quality score 2 min warning **Comet** Follow up Chase Answers Admin Tool Customer Yells Call Drops Technical Issues Customer gave compliments Wrong department Called Tax Completed 5 emails Called language Line Called Advisory Called Insurance CAT Tool Transfer to Online 3rd party call Called Escalations Being placed on hold Back to Back Calls 10 on CSAT Customer says "Excellent" Customer says "Wow" 90% quality score 2 min warning **Comet** Follow up Chase Answers Admin Tool Customer Yells Call Drops Technical Issues Customer gave compliments Wrong department Called Tax Completed 5 emails Called language Line Called Advisory Called Insurance CAT Tool Transfer to Online 3rd party call Called Escalations Being placed on hold Back to Back Calls
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
10 on CSAT
Customer says "Excellent"
Customer says "Wow"
90% quality score
2 min warning **Comet**
Follow up
Chase Answers
Admin Tool
Customer Yells
Call Drops
Technical Issues
Customer gave compliments
Wrong department
Called Tax
Completed 5 emails
Called language Line
Called Advisory
Called Insurance
CAT Tool
Transfer to Online
3rd party call
Called Escalations
Being placed on hold
Back to Back Calls