Beingplacedon holdBack toBackCallsTransfertoOnlineCalledInsuranceCalledTaxCalledEscalationsCalledlanguageLineFollowupChaseAnswersCustomergavecompliments2 minwarning**Comet**CallDrops10 onCSATCATTool3rdpartycallCustomerYellsCustomersays"Wow"TechnicalIssuesAdminToolCalledAdvisoryCustomersays"Excellent"Completed5 emails90%qualityscoreWrongdepartmentBeingplacedon holdBack toBackCallsTransfertoOnlineCalledInsuranceCalledTaxCalledEscalationsCalledlanguageLineFollowupChaseAnswersCustomergavecompliments2 minwarning**Comet**CallDrops10 onCSATCATTool3rdpartycallCustomerYellsCustomersays"Wow"TechnicalIssuesAdminToolCalledAdvisoryCustomersays"Excellent"Completed5 emails90%qualityscoreWrongdepartment

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Being placed on hold
  2. Back to Back Calls
  3. Transfer to Online
  4. Called Insurance
  5. Called Tax
  6. Called Escalations
  7. Called language Line
  8. Follow up
  9. Chase Answers
  10. Customer gave compliments
  11. 2 min warning **Comet**
  12. Call Drops
  13. 10 on CSAT
  14. CAT Tool
  15. 3rd party call
  16. Customer Yells
  17. Customer says "Wow"
  18. Technical Issues
  19. Admin Tool
  20. Called Advisory
  21. Customer says "Excellent"
  22. Completed 5 emails
  23. 90% quality score
  24. Wrong department