Customersays"Excellent"10 onCSAT2 minwarning**Comet**AdminToolTechnicalIssuesCalledInsuranceFollowup90%qualityscoreCalledEscalationsWrongdepartmentCATToolTransfertoOnlineCalledTaxCallDropsCompleted5 emailsCalledlanguageLineCalledAdvisoryBack toBackCallsCustomerYellsChaseAnswers3rdpartycallCustomergavecomplimentsCustomersays"Wow"Beingplacedon holdCustomersays"Excellent"10 onCSAT2 minwarning**Comet**AdminToolTechnicalIssuesCalledInsuranceFollowup90%qualityscoreCalledEscalationsWrongdepartmentCATToolTransfertoOnlineCalledTaxCallDropsCompleted5 emailsCalledlanguageLineCalledAdvisoryBack toBackCallsCustomerYellsChaseAnswers3rdpartycallCustomergavecomplimentsCustomersays"Wow"Beingplacedon hold

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer says "Excellent"
  2. 10 on CSAT
  3. 2 min warning **Comet**
  4. Admin Tool
  5. Technical Issues
  6. Called Insurance
  7. Follow up
  8. 90% quality score
  9. Called Escalations
  10. Wrong department
  11. CAT Tool
  12. Transfer to Online
  13. Called Tax
  14. Call Drops
  15. Completed 5 emails
  16. Called language Line
  17. Called Advisory
  18. Back to Back Calls
  19. Customer Yells
  20. Chase Answers
  21. 3rd party call
  22. Customer gave compliments
  23. Customer says "Wow"
  24. Being placed on hold