CalledInsuranceCATTool2 minwarning**Comet**Completed5 emailsCalledEscalationsTransfertoOnlineBeingplacedon hold3rdpartycallCalledlanguageLineBack toBackCallsCustomerYellsFollowupAdminToolCustomergavecomplimentsCalledTaxCustomersays"Wow"90%qualityscoreTechnicalIssuesWrongdepartmentCallDropsCalledAdvisoryChaseAnswersCustomersays"Excellent"10 onCSATCalledInsuranceCATTool2 minwarning**Comet**Completed5 emailsCalledEscalationsTransfertoOnlineBeingplacedon hold3rdpartycallCalledlanguageLineBack toBackCallsCustomerYellsFollowupAdminToolCustomergavecomplimentsCalledTaxCustomersays"Wow"90%qualityscoreTechnicalIssuesWrongdepartmentCallDropsCalledAdvisoryChaseAnswersCustomersays"Excellent"10 onCSAT

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Called Insurance
  2. CAT Tool
  3. 2 min warning **Comet**
  4. Completed 5 emails
  5. Called Escalations
  6. Transfer to Online
  7. Being placed on hold
  8. 3rd party call
  9. Called language Line
  10. Back to Back Calls
  11. Customer Yells
  12. Follow up
  13. Admin Tool
  14. Customer gave compliments
  15. Called Tax
  16. Customer says "Wow"
  17. 90% quality score
  18. Technical Issues
  19. Wrong department
  20. Call Drops
  21. Called Advisory
  22. Chase Answers
  23. Customer says "Excellent"
  24. 10 on CSAT