Customersays"Wow"AdminToolCalledInsurance3rdpartycallCustomergavecomplimentsCATToolCalledTax2 minwarning**Comet**ChaseAnswersWrongdepartment10 onCSATTechnicalIssuesCalledEscalationsCalledlanguageLineFollowupCustomersays"Excellent"Back toBackCallsBeingplacedon holdCalledAdvisoryCallDrops90%qualityscoreCompleted5 emailsTransfertoOnlineCustomerYellsCustomersays"Wow"AdminToolCalledInsurance3rdpartycallCustomergavecomplimentsCATToolCalledTax2 minwarning**Comet**ChaseAnswersWrongdepartment10 onCSATTechnicalIssuesCalledEscalationsCalledlanguageLineFollowupCustomersays"Excellent"Back toBackCallsBeingplacedon holdCalledAdvisoryCallDrops90%qualityscoreCompleted5 emailsTransfertoOnlineCustomerYells

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer says "Wow"
  2. Admin Tool
  3. Called Insurance
  4. 3rd party call
  5. Customer gave compliments
  6. CAT Tool
  7. Called Tax
  8. 2 min warning **Comet**
  9. Chase Answers
  10. Wrong department
  11. 10 on CSAT
  12. Technical Issues
  13. Called Escalations
  14. Called language Line
  15. Follow up
  16. Customer says "Excellent"
  17. Back to Back Calls
  18. Being placed on hold
  19. Called Advisory
  20. Call Drops
  21. 90% quality score
  22. Completed 5 emails
  23. Transfer to Online
  24. Customer Yells