Beingplacedon holdCustomerYellsCATToolCalledTax2 minwarning**Comet**TechnicalIssuesFollowupCallDrops90%qualityscoreCustomersays"Excellent"Back toBackCallsCalledInsuranceCompleted5 emailsCalledlanguageLineAdminToolWrongdepartment3rdpartycallCalledEscalationsChaseAnswersCalledAdvisoryCustomersays"Wow"TransfertoOnline10 onCSATCustomergavecomplimentsBeingplacedon holdCustomerYellsCATToolCalledTax2 minwarning**Comet**TechnicalIssuesFollowupCallDrops90%qualityscoreCustomersays"Excellent"Back toBackCallsCalledInsuranceCompleted5 emailsCalledlanguageLineAdminToolWrongdepartment3rdpartycallCalledEscalationsChaseAnswersCalledAdvisoryCustomersays"Wow"TransfertoOnline10 onCSATCustomergavecompliments

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Being placed on hold
  2. Customer Yells
  3. CAT Tool
  4. Called Tax
  5. 2 min warning **Comet**
  6. Technical Issues
  7. Follow up
  8. Call Drops
  9. 90% quality score
  10. Customer says "Excellent"
  11. Back to Back Calls
  12. Called Insurance
  13. Completed 5 emails
  14. Called language Line
  15. Admin Tool
  16. Wrong department
  17. 3rd party call
  18. Called Escalations
  19. Chase Answers
  20. Called Advisory
  21. Customer says "Wow"
  22. Transfer to Online
  23. 10 on CSAT
  24. Customer gave compliments