Back to Back Calls Admin Tool Follow up Completed 5 emails Being placed on hold 2 min warning **Comet** Called Insurance Customer says "Wow" CAT Tool Customer gave compliments Customer says "Excellent" Call Drops Chase Answers Transfer to Online Called Escalations 90% quality score 3rd party call Customer Yells Wrong department Called Advisory 10 on CSAT Technical Issues Called Tax Called language Line Back to Back Calls Admin Tool Follow up Completed 5 emails Being placed on hold 2 min warning **Comet** Called Insurance Customer says "Wow" CAT Tool Customer gave compliments Customer says "Excellent" Call Drops Chase Answers Transfer to Online Called Escalations 90% quality score 3rd party call Customer Yells Wrong department Called Advisory 10 on CSAT Technical Issues Called Tax Called language Line
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Back to Back Calls
Admin Tool
Follow up
Completed 5 emails
Being placed on hold
2 min warning **Comet**
Called Insurance
Customer says "Wow"
CAT Tool
Customer gave compliments
Customer says "Excellent"
Call Drops
Chase Answers
Transfer to Online
Called Escalations
90% quality score
3rd party call
Customer Yells
Wrong department
Called Advisory
10 on CSAT
Technical Issues
Called Tax
Called language Line