Storesubmitsticket, thencalls aboutsame issueTicketSkippedOver (1 houror more old)ServiceRequestL2 saying"Create aticket"StoreharddownTicket kickedback with nocomment"HiyaTeam"Update onExistingTicketJira notworking"Back inqueue ina minute"QueueJumpsQuickly (1-2 minutes)Prod vKPIreports"Callwasdropped"NeedsAEORequest15+EmailsUnreadDarnellRebootVPNIssueTicketemailed toHD andnot SCEveryonenot readyat thesame timeCADPrinterIssueHWrequest inunassignedMX StoreCameraIssueStoreSubmitsMultipleTicketsTicket type isReportingIssue andnot ReportIssue6+ TicketsfromOvernightUnassignedhits 0ticketsJMCticketEmailswith nocontextComputeris a"modem"TrafficcounterticketHD is themiddlemanVPN/FinessedropsTicket getstaken whiletrying to takeitNetworkingnotansweringa questionReportsticketStoresubmitsticket, thencalls aboutsame issueTicketSkippedOver (1 houror more old)ServiceRequestL2 saying"Create aticket"StoreharddownTicket kickedback with nocomment"HiyaTeam"Update onExistingTicketJira notworking"Back inqueue ina minute"QueueJumpsQuickly (1-2 minutes)Prod vKPIreports"Callwasdropped"NeedsAEORequest15+EmailsUnreadDarnellRebootVPNIssueTicketemailed toHD andnot SCEveryonenot readyat thesame timeCADPrinterIssueHWrequest inunassignedMX StoreCameraIssueStoreSubmitsMultipleTicketsTicket type isReportingIssue andnot ReportIssue6+ TicketsfromOvernightUnassignedhits 0ticketsJMCticketEmailswith nocontextComputeris a"modem"TrafficcounterticketHD is themiddlemanVPN/FinessedropsTicket getstaken whiletrying to takeitNetworkingnotansweringa questionReportsticket

AEO IT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Store submits ticket, then calls about same issue
  2. Ticket Skipped Over (1 hour or more old)
  3. Service Request
  4. L2 saying "Create a ticket"
  5. Store hard down
  6. Ticket kicked back with no comment
  7. "Hiya Team"
  8. Update on Existing Ticket
  9. Jira not working
  10. "Back in queue in a minute"
  11. Queue Jumps Quickly (1-2 minutes)
  12. Prod v KPI reports
  13. "Call was dropped"
  14. Needs AEO Request
  15. 15+ Emails Unread
  16. Darnell Reboot
  17. VPN Issue
  18. Ticket emailed to HD and not SC
  19. Everyone not ready at the same time
  20. CAD Printer Issue
  21. HW request in unassigned
  22. MX Store Camera Issue
  23. Store Submits Multiple Tickets
  24. Ticket type is Reporting Issue and not Report Issue
  25. 6+ Tickets from Overnight
  26. Unassigned hits 0 tickets
  27. JMC ticket
  28. Emails with no context
  29. Computer is a "modem"
  30. Traffic counter ticket
  31. HD is the middle man
  32. VPN/Finesse drops
  33. Ticket gets taken while trying to take it
  34. Networking not answering a question
  35. Reports ticket