"Back inqueue ina minute"Computeris a"modem"QueueJumpsQuickly (1-2 minutes)Storesubmitsticket, thencalls aboutsame issueNetworkingnotansweringa questionMX StoreCameraIssue"Callwasdropped"NeedsAEORequestJMCticketTicket getstaken whiletrying to takeitL2 saying"Create aticket"Prod vKPIreportsEmailswith nocontextEveryonenot readyat thesame timeTicketemailed toHD andnot SC15+EmailsUnreadTicket type isReportingIssue andnot ReportIssue6+ TicketsfromOvernightUnassignedhits 0ticketsVPNIssueServiceRequestHD is themiddlemanDarnellRebootTicket kickedback with nocommentVPN/FinessedropsCADPrinterIssueUpdate onExistingTicket"HiyaTeam"Jira notworkingTrafficcounterticketTicketSkippedOver (1 houror more old)ReportsticketHWrequest inunassignedStoreSubmitsMultipleTicketsStoreharddown"Back inqueue ina minute"Computeris a"modem"QueueJumpsQuickly (1-2 minutes)Storesubmitsticket, thencalls aboutsame issueNetworkingnotansweringa questionMX StoreCameraIssue"Callwasdropped"NeedsAEORequestJMCticketTicket getstaken whiletrying to takeitL2 saying"Create aticket"Prod vKPIreportsEmailswith nocontextEveryonenot readyat thesame timeTicketemailed toHD andnot SC15+EmailsUnreadTicket type isReportingIssue andnot ReportIssue6+ TicketsfromOvernightUnassignedhits 0ticketsVPNIssueServiceRequestHD is themiddlemanDarnellRebootTicket kickedback with nocommentVPN/FinessedropsCADPrinterIssueUpdate onExistingTicket"HiyaTeam"Jira notworkingTrafficcounterticketTicketSkippedOver (1 houror more old)ReportsticketHWrequest inunassignedStoreSubmitsMultipleTicketsStoreharddown

AEO IT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Back in queue in a minute"
  2. Computer is a "modem"
  3. Queue Jumps Quickly (1-2 minutes)
  4. Store submits ticket, then calls about same issue
  5. Networking not answering a question
  6. MX Store Camera Issue
  7. "Call was dropped"
  8. Needs AEO Request
  9. JMC ticket
  10. Ticket gets taken while trying to take it
  11. L2 saying "Create a ticket"
  12. Prod v KPI reports
  13. Emails with no context
  14. Everyone not ready at the same time
  15. Ticket emailed to HD and not SC
  16. 15+ Emails Unread
  17. Ticket type is Reporting Issue and not Report Issue
  18. 6+ Tickets from Overnight
  19. Unassigned hits 0 tickets
  20. VPN Issue
  21. Service Request
  22. HD is the middle man
  23. Darnell Reboot
  24. Ticket kicked back with no comment
  25. VPN/Finesse drops
  26. CAD Printer Issue
  27. Update on Existing Ticket
  28. "Hiya Team"
  29. Jira not working
  30. Traffic counter ticket
  31. Ticket Skipped Over (1 hour or more old)
  32. Reports ticket
  33. HW request in unassigned
  34. Store Submits Multiple Tickets
  35. Store hard down