HD is themiddleman"Callwasdropped"Jira notworking"Back inqueue ina minute"DarnellRebootVPN/FinessedropsTicketemailed toHD andnot SCProd vKPIreportsUnassignedhits 0ticketsJMCticketTicket kickedback with nocommentL2 saying"Create aticket"15+EmailsUnreadTicket getstaken whiletrying to takeitTicketSkippedOver (1 houror more old)Emailswith nocontextStoreSubmitsMultipleTickets"HiyaTeam"StoreharddownTrafficcounterticketComputeris a"modem"ReportsticketMX StoreCameraIssueVPNIssueCADPrinterIssueHWrequest inunassigned6+ TicketsfromOvernightNetworkingnotansweringa questionStoresubmitsticket, thencalls aboutsame issueQueueJumpsQuickly (1-2 minutes)Update onExistingTicketNeedsAEORequestServiceRequestEveryonenot readyat thesame timeTicket type isReportingIssue andnot ReportIssueHD is themiddleman"Callwasdropped"Jira notworking"Back inqueue ina minute"DarnellRebootVPN/FinessedropsTicketemailed toHD andnot SCProd vKPIreportsUnassignedhits 0ticketsJMCticketTicket kickedback with nocommentL2 saying"Create aticket"15+EmailsUnreadTicket getstaken whiletrying to takeitTicketSkippedOver (1 houror more old)Emailswith nocontextStoreSubmitsMultipleTickets"HiyaTeam"StoreharddownTrafficcounterticketComputeris a"modem"ReportsticketMX StoreCameraIssueVPNIssueCADPrinterIssueHWrequest inunassigned6+ TicketsfromOvernightNetworkingnotansweringa questionStoresubmitsticket, thencalls aboutsame issueQueueJumpsQuickly (1-2 minutes)Update onExistingTicketNeedsAEORequestServiceRequestEveryonenot readyat thesame timeTicket type isReportingIssue andnot ReportIssue

AEO IT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. HD is the middle man
  2. "Call was dropped"
  3. Jira not working
  4. "Back in queue in a minute"
  5. Darnell Reboot
  6. VPN/Finesse drops
  7. Ticket emailed to HD and not SC
  8. Prod v KPI reports
  9. Unassigned hits 0 tickets
  10. JMC ticket
  11. Ticket kicked back with no comment
  12. L2 saying "Create a ticket"
  13. 15+ Emails Unread
  14. Ticket gets taken while trying to take it
  15. Ticket Skipped Over (1 hour or more old)
  16. Emails with no context
  17. Store Submits Multiple Tickets
  18. "Hiya Team"
  19. Store hard down
  20. Traffic counter ticket
  21. Computer is a "modem"
  22. Reports ticket
  23. MX Store Camera Issue
  24. VPN Issue
  25. CAD Printer Issue
  26. HW request in unassigned
  27. 6+ Tickets from Overnight
  28. Networking not answering a question
  29. Store submits ticket, then calls about same issue
  30. Queue Jumps Quickly (1-2 minutes)
  31. Update on Existing Ticket
  32. Needs AEO Request
  33. Service Request
  34. Everyone not ready at the same time
  35. Ticket type is Reporting Issue and not Report Issue