Ticket Skipped Over (1 hour or more old) VPN Issue Ticket type is Reporting Issue and not Report Issue Everyone not ready at the same time Needs AEO Request Store submits ticket, then calls about same issue JMC ticket L2 saying "Create a ticket" Traffic counter ticket Networking not answering a question Queue Jumps Quickly (1- 2 minutes) Computer is a "modem" Store hard down 6+ Tickets from Overnight Update on Existing Ticket Emails with no context Unassigned hits 0 tickets CAD Printer Issue Jira not working Store Submits Multiple Tickets 15+ Emails Unread Ticket emailed to HD and not SC Darnell Reboot HD is the middle man Prod v KPI reports "Call was dropped" Service Request HW request in unassigned "Hiya Team" Reports ticket "Back in queue in a minute" VPN/Finesse drops Ticket kicked back with no comment Ticket gets taken while trying to take it MX Store Camera Issue Ticket Skipped Over (1 hour or more old) VPN Issue Ticket type is Reporting Issue and not Report Issue Everyone not ready at the same time Needs AEO Request Store submits ticket, then calls about same issue JMC ticket L2 saying "Create a ticket" Traffic counter ticket Networking not answering a question Queue Jumps Quickly (1- 2 minutes) Computer is a "modem" Store hard down 6+ Tickets from Overnight Update on Existing Ticket Emails with no context Unassigned hits 0 tickets CAD Printer Issue Jira not working Store Submits Multiple Tickets 15+ Emails Unread Ticket emailed to HD and not SC Darnell Reboot HD is the middle man Prod v KPI reports "Call was dropped" Service Request HW request in unassigned "Hiya Team" Reports ticket "Back in queue in a minute" VPN/Finesse drops Ticket kicked back with no comment Ticket gets taken while trying to take it MX Store Camera Issue
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Ticket Skipped Over (1 hour or more old)
VPN Issue
Ticket type is Reporting Issue and not Report Issue
Everyone not ready at the same time
Needs AEO Request
Store submits ticket, then calls about same issue
JMC ticket
L2 saying "Create a ticket"
Traffic counter ticket
Networking not answering a question
Queue Jumps Quickly (1-2 minutes)
Computer is a "modem"
Store hard down
6+ Tickets from Overnight
Update on Existing Ticket
Emails with no context
Unassigned hits 0 tickets
CAD Printer Issue
Jira not working
Store Submits Multiple Tickets
15+ Emails Unread
Ticket emailed to HD and not SC
Darnell Reboot
HD is the middle man
Prod v KPI reports
"Call was dropped"
Service Request
HW request in unassigned
"Hiya Team"
Reports ticket
"Back in queue in a minute"
VPN/Finesse drops
Ticket kicked back with no comment
Ticket gets taken while trying to take it
MX Store Camera Issue