TicketSkippedOver (1 houror more old)StoreSubmitsMultipleTicketsTicket getstaken whiletrying to takeitStoreharddownNetworkingnotansweringa questionJira notworkingTicket kickedback with nocommentDarnellRebootStoresubmitsticket, thencalls aboutsame issueHD is themiddleman"Back inqueue ina minute"CADPrinterIssue"HiyaTeam"TrafficcounterticketEmailswith nocontextEveryonenot readyat thesame time"Callwasdropped"Ticketemailed toHD andnot SCUnassignedhits 0ticketsMX StoreCameraIssueVPNIssueProd vKPIreportsQueueJumpsQuickly (1-2 minutes)15+EmailsUnreadHWrequest inunassignedComputeris a"modem"NeedsAEORequestVPN/Finessedrops6+ TicketsfromOvernightTicket type isReportingIssue andnot ReportIssueUpdate onExistingTicketReportsticketJMCticketL2 saying"Create aticket"ServiceRequestTicketSkippedOver (1 houror more old)StoreSubmitsMultipleTicketsTicket getstaken whiletrying to takeitStoreharddownNetworkingnotansweringa questionJira notworkingTicket kickedback with nocommentDarnellRebootStoresubmitsticket, thencalls aboutsame issueHD is themiddleman"Back inqueue ina minute"CADPrinterIssue"HiyaTeam"TrafficcounterticketEmailswith nocontextEveryonenot readyat thesame time"Callwasdropped"Ticketemailed toHD andnot SCUnassignedhits 0ticketsMX StoreCameraIssueVPNIssueProd vKPIreportsQueueJumpsQuickly (1-2 minutes)15+EmailsUnreadHWrequest inunassignedComputeris a"modem"NeedsAEORequestVPN/Finessedrops6+ TicketsfromOvernightTicket type isReportingIssue andnot ReportIssueUpdate onExistingTicketReportsticketJMCticketL2 saying"Create aticket"ServiceRequest

AEO IT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ticket Skipped Over (1 hour or more old)
  2. Store Submits Multiple Tickets
  3. Ticket gets taken while trying to take it
  4. Store hard down
  5. Networking not answering a question
  6. Jira not working
  7. Ticket kicked back with no comment
  8. Darnell Reboot
  9. Store submits ticket, then calls about same issue
  10. HD is the middle man
  11. "Back in queue in a minute"
  12. CAD Printer Issue
  13. "Hiya Team"
  14. Traffic counter ticket
  15. Emails with no context
  16. Everyone not ready at the same time
  17. "Call was dropped"
  18. Ticket emailed to HD and not SC
  19. Unassigned hits 0 tickets
  20. MX Store Camera Issue
  21. VPN Issue
  22. Prod v KPI reports
  23. Queue Jumps Quickly (1-2 minutes)
  24. 15+ Emails Unread
  25. HW request in unassigned
  26. Computer is a "modem"
  27. Needs AEO Request
  28. VPN/Finesse drops
  29. 6+ Tickets from Overnight
  30. Ticket type is Reporting Issue and not Report Issue
  31. Update on Existing Ticket
  32. Reports ticket
  33. JMC ticket
  34. L2 saying "Create a ticket"
  35. Service Request