ReportsticketUpdate onExistingTicket"Callwasdropped"VPN/FinessedropsStoresubmitsticket, thencalls aboutsame issueQueueJumpsQuickly (1-2 minutes)TrafficcounterticketEmailswith nocontextProd vKPIreportsHD is themiddlemanStoreharddownDarnellReboot6+ TicketsfromOvernightMX StoreCameraIssueNetworkingnotansweringa questionTicket type isReportingIssue andnot ReportIssueServiceRequestTicket kickedback with nocommentComputeris a"modem"VPNIssueJira notworking"HiyaTeam"Ticket getstaken whiletrying to takeitJMCticketTicketSkippedOver (1 houror more old)StoreSubmitsMultipleTicketsEveryonenot readyat thesame time15+EmailsUnreadNeedsAEORequest"Back inqueue ina minute"L2 saying"Create aticket"Ticketemailed toHD andnot SCCADPrinterIssueUnassignedhits 0ticketsHWrequest inunassignedReportsticketUpdate onExistingTicket"Callwasdropped"VPN/FinessedropsStoresubmitsticket, thencalls aboutsame issueQueueJumpsQuickly (1-2 minutes)TrafficcounterticketEmailswith nocontextProd vKPIreportsHD is themiddlemanStoreharddownDarnellReboot6+ TicketsfromOvernightMX StoreCameraIssueNetworkingnotansweringa questionTicket type isReportingIssue andnot ReportIssueServiceRequestTicket kickedback with nocommentComputeris a"modem"VPNIssueJira notworking"HiyaTeam"Ticket getstaken whiletrying to takeitJMCticketTicketSkippedOver (1 houror more old)StoreSubmitsMultipleTicketsEveryonenot readyat thesame time15+EmailsUnreadNeedsAEORequest"Back inqueue ina minute"L2 saying"Create aticket"Ticketemailed toHD andnot SCCADPrinterIssueUnassignedhits 0ticketsHWrequest inunassigned

AEO IT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reports ticket
  2. Update on Existing Ticket
  3. "Call was dropped"
  4. VPN/Finesse drops
  5. Store submits ticket, then calls about same issue
  6. Queue Jumps Quickly (1-2 minutes)
  7. Traffic counter ticket
  8. Emails with no context
  9. Prod v KPI reports
  10. HD is the middle man
  11. Store hard down
  12. Darnell Reboot
  13. 6+ Tickets from Overnight
  14. MX Store Camera Issue
  15. Networking not answering a question
  16. Ticket type is Reporting Issue and not Report Issue
  17. Service Request
  18. Ticket kicked back with no comment
  19. Computer is a "modem"
  20. VPN Issue
  21. Jira not working
  22. "Hiya Team"
  23. Ticket gets taken while trying to take it
  24. JMC ticket
  25. Ticket Skipped Over (1 hour or more old)
  26. Store Submits Multiple Tickets
  27. Everyone not ready at the same time
  28. 15+ Emails Unread
  29. Needs AEO Request
  30. "Back in queue in a minute"
  31. L2 saying "Create a ticket"
  32. Ticket emailed to HD and not SC
  33. CAD Printer Issue
  34. Unassigned hits 0 tickets
  35. HW request in unassigned