Ticket getstaken whiletrying to takeitTicket kickedback with nocommentUnassignedhits 0ticketsVPN/FinessedropsVPNIssueServiceRequestQueueJumpsQuickly (1-2 minutes)HD is themiddlemanCADPrinterIssueTrafficcounterticketEmailswith nocontextTicket type isReportingIssue andnot ReportIssueStoresubmitsticket, thencalls aboutsame issueNeedsAEORequestJMCticketL2 saying"Create aticket"HWrequest inunassignedUpdate onExistingTicket"Back inqueue ina minute"DarnellReboot"Callwasdropped"StoreSubmitsMultipleTickets15+EmailsUnreadTicketSkippedOver (1 houror more old)StoreharddownComputeris a"modem"6+ TicketsfromOvernightEveryonenot readyat thesame timeTicketemailed toHD andnot SC"HiyaTeam"Networkingnotansweringa questionReportsticketMX StoreCameraIssueProd vKPIreportsJira notworkingTicket getstaken whiletrying to takeitTicket kickedback with nocommentUnassignedhits 0ticketsVPN/FinessedropsVPNIssueServiceRequestQueueJumpsQuickly (1-2 minutes)HD is themiddlemanCADPrinterIssueTrafficcounterticketEmailswith nocontextTicket type isReportingIssue andnot ReportIssueStoresubmitsticket, thencalls aboutsame issueNeedsAEORequestJMCticketL2 saying"Create aticket"HWrequest inunassignedUpdate onExistingTicket"Back inqueue ina minute"DarnellReboot"Callwasdropped"StoreSubmitsMultipleTickets15+EmailsUnreadTicketSkippedOver (1 houror more old)StoreharddownComputeris a"modem"6+ TicketsfromOvernightEveryonenot readyat thesame timeTicketemailed toHD andnot SC"HiyaTeam"Networkingnotansweringa questionReportsticketMX StoreCameraIssueProd vKPIreportsJira notworking

AEO IT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ticket gets taken while trying to take it
  2. Ticket kicked back with no comment
  3. Unassigned hits 0 tickets
  4. VPN/Finesse drops
  5. VPN Issue
  6. Service Request
  7. Queue Jumps Quickly (1-2 minutes)
  8. HD is the middle man
  9. CAD Printer Issue
  10. Traffic counter ticket
  11. Emails with no context
  12. Ticket type is Reporting Issue and not Report Issue
  13. Store submits ticket, then calls about same issue
  14. Needs AEO Request
  15. JMC ticket
  16. L2 saying "Create a ticket"
  17. HW request in unassigned
  18. Update on Existing Ticket
  19. "Back in queue in a minute"
  20. Darnell Reboot
  21. "Call was dropped"
  22. Store Submits Multiple Tickets
  23. 15+ Emails Unread
  24. Ticket Skipped Over (1 hour or more old)
  25. Store hard down
  26. Computer is a "modem"
  27. 6+ Tickets from Overnight
  28. Everyone not ready at the same time
  29. Ticket emailed to HD and not SC
  30. "Hiya Team"
  31. Networking not answering a question
  32. Reports ticket
  33. MX Store Camera Issue
  34. Prod v KPI reports
  35. Jira not working