TicketSkippedOver (1 houror more old)VPNIssueTicket type isReportingIssue andnot ReportIssueEveryonenot readyat thesame timeNeedsAEORequestStoresubmitsticket, thencalls aboutsame issueJMCticketL2 saying"Create aticket"TrafficcounterticketNetworkingnotansweringa questionQueueJumpsQuickly (1-2 minutes)Computeris a"modem"Storeharddown6+ TicketsfromOvernightUpdate onExistingTicketEmailswith nocontextUnassignedhits 0ticketsCADPrinterIssueJira notworkingStoreSubmitsMultipleTickets15+EmailsUnreadTicketemailed toHD andnot SCDarnellRebootHD is themiddlemanProd vKPIreports"Callwasdropped"ServiceRequestHWrequest inunassigned"HiyaTeam"Reportsticket"Back inqueue ina minute"VPN/FinessedropsTicket kickedback with nocommentTicket getstaken whiletrying to takeitMX StoreCameraIssueTicketSkippedOver (1 houror more old)VPNIssueTicket type isReportingIssue andnot ReportIssueEveryonenot readyat thesame timeNeedsAEORequestStoresubmitsticket, thencalls aboutsame issueJMCticketL2 saying"Create aticket"TrafficcounterticketNetworkingnotansweringa questionQueueJumpsQuickly (1-2 minutes)Computeris a"modem"Storeharddown6+ TicketsfromOvernightUpdate onExistingTicketEmailswith nocontextUnassignedhits 0ticketsCADPrinterIssueJira notworkingStoreSubmitsMultipleTickets15+EmailsUnreadTicketemailed toHD andnot SCDarnellRebootHD is themiddlemanProd vKPIreports"Callwasdropped"ServiceRequestHWrequest inunassigned"HiyaTeam"Reportsticket"Back inqueue ina minute"VPN/FinessedropsTicket kickedback with nocommentTicket getstaken whiletrying to takeitMX StoreCameraIssue

AEO IT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ticket Skipped Over (1 hour or more old)
  2. VPN Issue
  3. Ticket type is Reporting Issue and not Report Issue
  4. Everyone not ready at the same time
  5. Needs AEO Request
  6. Store submits ticket, then calls about same issue
  7. JMC ticket
  8. L2 saying "Create a ticket"
  9. Traffic counter ticket
  10. Networking not answering a question
  11. Queue Jumps Quickly (1-2 minutes)
  12. Computer is a "modem"
  13. Store hard down
  14. 6+ Tickets from Overnight
  15. Update on Existing Ticket
  16. Emails with no context
  17. Unassigned hits 0 tickets
  18. CAD Printer Issue
  19. Jira not working
  20. Store Submits Multiple Tickets
  21. 15+ Emails Unread
  22. Ticket emailed to HD and not SC
  23. Darnell Reboot
  24. HD is the middle man
  25. Prod v KPI reports
  26. "Call was dropped"
  27. Service Request
  28. HW request in unassigned
  29. "Hiya Team"
  30. Reports ticket
  31. "Back in queue in a minute"
  32. VPN/Finesse drops
  33. Ticket kicked back with no comment
  34. Ticket gets taken while trying to take it
  35. MX Store Camera Issue