NeedsAEORequest"Callwasdropped"Unassignedhits 0ticketsComputeris a"modem"Ticket kickedback with nocommentVPN/Finessedrops"HiyaTeam"HD is themiddlemanCADPrinterIssueQueueJumpsQuickly (1-2 minutes)TrafficcounterticketTicketSkippedOver (1 houror more old)StoreharddownHWrequest inunassignedUpdate onExistingTicketL2 saying"Create aticket"MX StoreCameraIssueEveryonenot readyat thesame timeStoreSubmitsMultipleTicketsTicket type isReportingIssue andnot ReportIssueTicketemailed toHD andnot SCServiceRequestProd vKPIreportsStoresubmitsticket, thencalls aboutsame issueNetworkingnotansweringa questionJira notworkingJMCticketTicket getstaken whiletrying to takeitEmailswith nocontext"Back inqueue ina minute"VPNIssueDarnellReboot6+ TicketsfromOvernightReportsticket15+EmailsUnreadNeedsAEORequest"Callwasdropped"Unassignedhits 0ticketsComputeris a"modem"Ticket kickedback with nocommentVPN/Finessedrops"HiyaTeam"HD is themiddlemanCADPrinterIssueQueueJumpsQuickly (1-2 minutes)TrafficcounterticketTicketSkippedOver (1 houror more old)StoreharddownHWrequest inunassignedUpdate onExistingTicketL2 saying"Create aticket"MX StoreCameraIssueEveryonenot readyat thesame timeStoreSubmitsMultipleTicketsTicket type isReportingIssue andnot ReportIssueTicketemailed toHD andnot SCServiceRequestProd vKPIreportsStoresubmitsticket, thencalls aboutsame issueNetworkingnotansweringa questionJira notworkingJMCticketTicket getstaken whiletrying to takeitEmailswith nocontext"Back inqueue ina minute"VPNIssueDarnellReboot6+ TicketsfromOvernightReportsticket15+EmailsUnread

AEO IT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Needs AEO Request
  2. "Call was dropped"
  3. Unassigned hits 0 tickets
  4. Computer is a "modem"
  5. Ticket kicked back with no comment
  6. VPN/Finesse drops
  7. "Hiya Team"
  8. HD is the middle man
  9. CAD Printer Issue
  10. Queue Jumps Quickly (1-2 minutes)
  11. Traffic counter ticket
  12. Ticket Skipped Over (1 hour or more old)
  13. Store hard down
  14. HW request in unassigned
  15. Update on Existing Ticket
  16. L2 saying "Create a ticket"
  17. MX Store Camera Issue
  18. Everyone not ready at the same time
  19. Store Submits Multiple Tickets
  20. Ticket type is Reporting Issue and not Report Issue
  21. Ticket emailed to HD and not SC
  22. Service Request
  23. Prod v KPI reports
  24. Store submits ticket, then calls about same issue
  25. Networking not answering a question
  26. Jira not working
  27. JMC ticket
  28. Ticket gets taken while trying to take it
  29. Emails with no context
  30. "Back in queue in a minute"
  31. VPN Issue
  32. Darnell Reboot
  33. 6+ Tickets from Overnight
  34. Reports ticket
  35. 15+ Emails Unread