Ticketemailed toHD andnot SC"Back inqueue ina minute"MX StoreCameraIssueHD is themiddlemanJMCticketVPN/FinessedropsDarnellRebootTicket type isReportingIssue andnot ReportIssueNeedsAEORequestEveryonenot readyat thesame timeTrafficcounterticketUnassignedhits 0ticketsTicket getstaken whiletrying to takeitTicketSkippedOver (1 houror more old)StoreharddownStoresubmitsticket, thencalls aboutsame issueQueueJumpsQuickly (1-2 minutes)VPNIssue15+EmailsUnread"HiyaTeam"ServiceRequestEmailswith nocontext6+ TicketsfromOvernightCADPrinterIssueJira notworking"Callwasdropped"ReportsticketTicket kickedback with nocommentHWrequest inunassignedComputeris a"modem"L2 saying"Create aticket"Update onExistingTicketStoreSubmitsMultipleTicketsProd vKPIreportsNetworkingnotansweringa questionTicketemailed toHD andnot SC"Back inqueue ina minute"MX StoreCameraIssueHD is themiddlemanJMCticketVPN/FinessedropsDarnellRebootTicket type isReportingIssue andnot ReportIssueNeedsAEORequestEveryonenot readyat thesame timeTrafficcounterticketUnassignedhits 0ticketsTicket getstaken whiletrying to takeitTicketSkippedOver (1 houror more old)StoreharddownStoresubmitsticket, thencalls aboutsame issueQueueJumpsQuickly (1-2 minutes)VPNIssue15+EmailsUnread"HiyaTeam"ServiceRequestEmailswith nocontext6+ TicketsfromOvernightCADPrinterIssueJira notworking"Callwasdropped"ReportsticketTicket kickedback with nocommentHWrequest inunassignedComputeris a"modem"L2 saying"Create aticket"Update onExistingTicketStoreSubmitsMultipleTicketsProd vKPIreportsNetworkingnotansweringa question

AEO IT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ticket emailed to HD and not SC
  2. "Back in queue in a minute"
  3. MX Store Camera Issue
  4. HD is the middle man
  5. JMC ticket
  6. VPN/Finesse drops
  7. Darnell Reboot
  8. Ticket type is Reporting Issue and not Report Issue
  9. Needs AEO Request
  10. Everyone not ready at the same time
  11. Traffic counter ticket
  12. Unassigned hits 0 tickets
  13. Ticket gets taken while trying to take it
  14. Ticket Skipped Over (1 hour or more old)
  15. Store hard down
  16. Store submits ticket, then calls about same issue
  17. Queue Jumps Quickly (1-2 minutes)
  18. VPN Issue
  19. 15+ Emails Unread
  20. "Hiya Team"
  21. Service Request
  22. Emails with no context
  23. 6+ Tickets from Overnight
  24. CAD Printer Issue
  25. Jira not working
  26. "Call was dropped"
  27. Reports ticket
  28. Ticket kicked back with no comment
  29. HW request in unassigned
  30. Computer is a "modem"
  31. L2 saying "Create a ticket"
  32. Update on Existing Ticket
  33. Store Submits Multiple Tickets
  34. Prod v KPI reports
  35. Networking not answering a question