Emailswith nocontext6+ TicketsfromOvernightVPNIssueTicketemailed toHD andnot SC"Back inqueue ina minute""HiyaTeam"Jira notworkingUnassignedhits 0ticketsReportsticketTrafficcounterticket15+EmailsUnreadCADPrinterIssueVPN/FinessedropsHWrequest inunassignedDarnellRebootUpdate onExistingTicketQueueJumpsQuickly (1-2 minutes)NeedsAEORequestMX StoreCameraIssueStoreharddown"Callwasdropped"StoreSubmitsMultipleTicketsHD is themiddlemanTicketSkippedOver (1 houror more old)JMCticketStoresubmitsticket, thencalls aboutsame issueL2 saying"Create aticket"Ticket type isReportingIssue andnot ReportIssueServiceRequestComputeris a"modem"Networkingnotansweringa questionEveryonenot readyat thesame timeTicket kickedback with nocommentTicket getstaken whiletrying to takeitProd vKPIreportsEmailswith nocontext6+ TicketsfromOvernightVPNIssueTicketemailed toHD andnot SC"Back inqueue ina minute""HiyaTeam"Jira notworkingUnassignedhits 0ticketsReportsticketTrafficcounterticket15+EmailsUnreadCADPrinterIssueVPN/FinessedropsHWrequest inunassignedDarnellRebootUpdate onExistingTicketQueueJumpsQuickly (1-2 minutes)NeedsAEORequestMX StoreCameraIssueStoreharddown"Callwasdropped"StoreSubmitsMultipleTicketsHD is themiddlemanTicketSkippedOver (1 houror more old)JMCticketStoresubmitsticket, thencalls aboutsame issueL2 saying"Create aticket"Ticket type isReportingIssue andnot ReportIssueServiceRequestComputeris a"modem"Networkingnotansweringa questionEveryonenot readyat thesame timeTicket kickedback with nocommentTicket getstaken whiletrying to takeitProd vKPIreports

AEO IT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Emails with no context
  2. 6+ Tickets from Overnight
  3. VPN Issue
  4. Ticket emailed to HD and not SC
  5. "Back in queue in a minute"
  6. "Hiya Team"
  7. Jira not working
  8. Unassigned hits 0 tickets
  9. Reports ticket
  10. Traffic counter ticket
  11. 15+ Emails Unread
  12. CAD Printer Issue
  13. VPN/Finesse drops
  14. HW request in unassigned
  15. Darnell Reboot
  16. Update on Existing Ticket
  17. Queue Jumps Quickly (1-2 minutes)
  18. Needs AEO Request
  19. MX Store Camera Issue
  20. Store hard down
  21. "Call was dropped"
  22. Store Submits Multiple Tickets
  23. HD is the middle man
  24. Ticket Skipped Over (1 hour or more old)
  25. JMC ticket
  26. Store submits ticket, then calls about same issue
  27. L2 saying "Create a ticket"
  28. Ticket type is Reporting Issue and not Report Issue
  29. Service Request
  30. Computer is a "modem"
  31. Networking not answering a question
  32. Everyone not ready at the same time
  33. Ticket kicked back with no comment
  34. Ticket gets taken while trying to take it
  35. Prod v KPI reports