15+EmailsUnreadL2 saying"Create aticket"6+ TicketsfromOvernightTicketemailed toHD andnot SCStoreharddown"Back inqueue ina minute"TicketSkippedOver (1 houror more old)Jira notworkingTicket kickedback with nocommentTicket type isReportingIssue andnot ReportIssueHD is themiddlemanTrafficcounterticketNeedsAEORequestCADPrinterIssueVPN/Finessedrops"HiyaTeam"Computeris a"modem"VPNIssueUpdate onExistingTicketJMCticketStoreSubmitsMultipleTicketsProd vKPIreportsTicket getstaken whiletrying to takeitQueueJumpsQuickly (1-2 minutes)Unassignedhits 0ticketsDarnellRebootHWrequest inunassignedEmailswith nocontextNetworkingnotansweringa questionEveryonenot readyat thesame time"Callwasdropped"ServiceRequestReportsticketMX StoreCameraIssueStoresubmitsticket, thencalls aboutsame issue15+EmailsUnreadL2 saying"Create aticket"6+ TicketsfromOvernightTicketemailed toHD andnot SCStoreharddown"Back inqueue ina minute"TicketSkippedOver (1 houror more old)Jira notworkingTicket kickedback with nocommentTicket type isReportingIssue andnot ReportIssueHD is themiddlemanTrafficcounterticketNeedsAEORequestCADPrinterIssueVPN/Finessedrops"HiyaTeam"Computeris a"modem"VPNIssueUpdate onExistingTicketJMCticketStoreSubmitsMultipleTicketsProd vKPIreportsTicket getstaken whiletrying to takeitQueueJumpsQuickly (1-2 minutes)Unassignedhits 0ticketsDarnellRebootHWrequest inunassignedEmailswith nocontextNetworkingnotansweringa questionEveryonenot readyat thesame time"Callwasdropped"ServiceRequestReportsticketMX StoreCameraIssueStoresubmitsticket, thencalls aboutsame issue

AEO IT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 15+ Emails Unread
  2. L2 saying "Create a ticket"
  3. 6+ Tickets from Overnight
  4. Ticket emailed to HD and not SC
  5. Store hard down
  6. "Back in queue in a minute"
  7. Ticket Skipped Over (1 hour or more old)
  8. Jira not working
  9. Ticket kicked back with no comment
  10. Ticket type is Reporting Issue and not Report Issue
  11. HD is the middle man
  12. Traffic counter ticket
  13. Needs AEO Request
  14. CAD Printer Issue
  15. VPN/Finesse drops
  16. "Hiya Team"
  17. Computer is a "modem"
  18. VPN Issue
  19. Update on Existing Ticket
  20. JMC ticket
  21. Store Submits Multiple Tickets
  22. Prod v KPI reports
  23. Ticket gets taken while trying to take it
  24. Queue Jumps Quickly (1-2 minutes)
  25. Unassigned hits 0 tickets
  26. Darnell Reboot
  27. HW request in unassigned
  28. Emails with no context
  29. Networking not answering a question
  30. Everyone not ready at the same time
  31. "Call was dropped"
  32. Service Request
  33. Reports ticket
  34. MX Store Camera Issue
  35. Store submits ticket, then calls about same issue