TrafficcounterticketTicket type isReportingIssue andnot ReportIssue"Callwasdropped"Update onExistingTicketEveryonenot readyat thesame timeTicketemailed toHD andnot SCMX StoreCameraIssueTicket getstaken whiletrying to takeitCADPrinterIssueEmailswith nocontextReportsticketStoresubmitsticket, thencalls aboutsame issueTicket kickedback with nocomment"Back inqueue ina minute"HWrequest inunassignedL2 saying"Create aticket"QueueJumpsQuickly (1-2 minutes)Unassignedhits 0ticketsProd vKPIreportsDarnellRebootStoreharddownServiceRequestVPNIssue15+EmailsUnreadHD is themiddlemanNetworkingnotansweringa questionJira notworking6+ TicketsfromOvernightNeedsAEORequestJMCticketStoreSubmitsMultipleTickets"HiyaTeam"Computeris a"modem"TicketSkippedOver (1 houror more old)VPN/FinessedropsTrafficcounterticketTicket type isReportingIssue andnot ReportIssue"Callwasdropped"Update onExistingTicketEveryonenot readyat thesame timeTicketemailed toHD andnot SCMX StoreCameraIssueTicket getstaken whiletrying to takeitCADPrinterIssueEmailswith nocontextReportsticketStoresubmitsticket, thencalls aboutsame issueTicket kickedback with nocomment"Back inqueue ina minute"HWrequest inunassignedL2 saying"Create aticket"QueueJumpsQuickly (1-2 minutes)Unassignedhits 0ticketsProd vKPIreportsDarnellRebootStoreharddownServiceRequestVPNIssue15+EmailsUnreadHD is themiddlemanNetworkingnotansweringa questionJira notworking6+ TicketsfromOvernightNeedsAEORequestJMCticketStoreSubmitsMultipleTickets"HiyaTeam"Computeris a"modem"TicketSkippedOver (1 houror more old)VPN/Finessedrops

AEO IT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Traffic counter ticket
  2. Ticket type is Reporting Issue and not Report Issue
  3. "Call was dropped"
  4. Update on Existing Ticket
  5. Everyone not ready at the same time
  6. Ticket emailed to HD and not SC
  7. MX Store Camera Issue
  8. Ticket gets taken while trying to take it
  9. CAD Printer Issue
  10. Emails with no context
  11. Reports ticket
  12. Store submits ticket, then calls about same issue
  13. Ticket kicked back with no comment
  14. "Back in queue in a minute"
  15. HW request in unassigned
  16. L2 saying "Create a ticket"
  17. Queue Jumps Quickly (1-2 minutes)
  18. Unassigned hits 0 tickets
  19. Prod v KPI reports
  20. Darnell Reboot
  21. Store hard down
  22. Service Request
  23. VPN Issue
  24. 15+ Emails Unread
  25. HD is the middle man
  26. Networking not answering a question
  27. Jira not working
  28. 6+ Tickets from Overnight
  29. Needs AEO Request
  30. JMC ticket
  31. Store Submits Multiple Tickets
  32. "Hiya Team"
  33. Computer is a "modem"
  34. Ticket Skipped Over (1 hour or more old)
  35. VPN/Finesse drops