VPNIssueUpdate onExistingTicketVPN/FinessedropsNeedsAEORequestNetworkingnotansweringa question"Callwasdropped"Storesubmitsticket, thencalls aboutsame issueEveryonenot readyat thesame time"HiyaTeam"Ticketemailed toHD andnot SCServiceRequestStoreSubmitsMultipleTicketsMX StoreCameraIssueQueueJumpsQuickly (1-2 minutes)Computeris a"modem"Ticket type isReportingIssue andnot ReportIssueJira notworkingL2 saying"Create aticket"ReportsticketJMCticketTrafficcounterticketProd vKPIreportsStoreharddownEmailswith nocontextCADPrinterIssueTicketSkippedOver (1 houror more old)Ticket kickedback with nocomment15+EmailsUnreadUnassignedhits 0tickets"Back inqueue ina minute"DarnellRebootHWrequest inunassignedTicket getstaken whiletrying to takeit6+ TicketsfromOvernightHD is themiddlemanVPNIssueUpdate onExistingTicketVPN/FinessedropsNeedsAEORequestNetworkingnotansweringa question"Callwasdropped"Storesubmitsticket, thencalls aboutsame issueEveryonenot readyat thesame time"HiyaTeam"Ticketemailed toHD andnot SCServiceRequestStoreSubmitsMultipleTicketsMX StoreCameraIssueQueueJumpsQuickly (1-2 minutes)Computeris a"modem"Ticket type isReportingIssue andnot ReportIssueJira notworkingL2 saying"Create aticket"ReportsticketJMCticketTrafficcounterticketProd vKPIreportsStoreharddownEmailswith nocontextCADPrinterIssueTicketSkippedOver (1 houror more old)Ticket kickedback with nocomment15+EmailsUnreadUnassignedhits 0tickets"Back inqueue ina minute"DarnellRebootHWrequest inunassignedTicket getstaken whiletrying to takeit6+ TicketsfromOvernightHD is themiddleman

AEO IT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. VPN Issue
  2. Update on Existing Ticket
  3. VPN/Finesse drops
  4. Needs AEO Request
  5. Networking not answering a question
  6. "Call was dropped"
  7. Store submits ticket, then calls about same issue
  8. Everyone not ready at the same time
  9. "Hiya Team"
  10. Ticket emailed to HD and not SC
  11. Service Request
  12. Store Submits Multiple Tickets
  13. MX Store Camera Issue
  14. Queue Jumps Quickly (1-2 minutes)
  15. Computer is a "modem"
  16. Ticket type is Reporting Issue and not Report Issue
  17. Jira not working
  18. L2 saying "Create a ticket"
  19. Reports ticket
  20. JMC ticket
  21. Traffic counter ticket
  22. Prod v KPI reports
  23. Store hard down
  24. Emails with no context
  25. CAD Printer Issue
  26. Ticket Skipped Over (1 hour or more old)
  27. Ticket kicked back with no comment
  28. 15+ Emails Unread
  29. Unassigned hits 0 tickets
  30. "Back in queue in a minute"
  31. Darnell Reboot
  32. HW request in unassigned
  33. Ticket gets taken while trying to take it
  34. 6+ Tickets from Overnight
  35. HD is the middle man