Explore anycommon(ground) withthe ptRequirednote when ptdeclinesother studiesAsk abouttheirweather(1-2mins.)Hard topronouncename? -Ask patientHard topronouncename? -Ask patientpt on theroad and mayhave someserviceinterruptionHow does thept feel (or thing)about theirtreatment/discorderEarn QA~ 107%or higherFind alternativestudies specificto theirsymptoms ifthey DNQOfferhelpfulhotlines forpreventionOfferotherstudicesPt does nothave time toparticipate;reassure sitecan confirmscheduleBuild Rapport- mentioncurrentevents in pt'scityNI; offer privacypolicy when ptdoes not wantto giveinformationRequirednote when ptdeclinesother studies(Re-assure)Show empathy;pt does notthink they willprequalifyPt does nothave time toparticipate;reassure sitecan confirmschedule(Re-assure)Show empathy;pt does notthink they willprequalifypt on theroad and mayhave someserviceinterruptionRead thestudydescrptionfrom landingpageNI; offer privacypolicy when ptdoes not wantto giveinformationProbe ptfor infothat mayprequalifyScared to trynew meds;reassure ptRead thestudydescrptionfrom landingpageHow pt hasbeen doingsincediagnosis?Advise PTsite to reachout (Non-PQS Sites)TEAMGOLDENLIGHTAsk abouttheirweather(1-2mins.)Ask patients forreferrals (otherpeople tha maybe interested)in other studies.Advise PTsite to reachout (Non-PQS Sites)SearchpreviouslyrequestedstudiesConsistent useof the ptname,ethroughout call(at least 3xs)Ask patients forreferrals (otherpeople tha maybe interested)in other studies.Scared to trynew meds;reassure ptFind alternativestudies specificto theirsymptoms ifthey DNQNI; Distance- offer othersites and/ orstudies intheir areaBuild Rapport- mentioncurrentevents in pt'scityHow does thept feel (or thing)about theirtreatment/discorderEarn QA~ 110%or higherSearchpreviouslyrequestedstudiesEarn QA~ 110%or higherEarn QA~ 107%or higherExplore anycommon(ground) withthe ptHow pt hasbeen doingsincediagnosis?Explore anycommon(ground) withthe ptRequirednote when ptdeclinesother studiesAsk abouttheirweather(1-2mins.)Hard topronouncename? -Ask patientHard topronouncename? -Ask patientpt on theroad and mayhave someserviceinterruptionHow does thept feel (or thing)about theirtreatment/discorderEarn QA~ 107%or higherFind alternativestudies specificto theirsymptoms ifthey DNQOfferhelpfulhotlines forpreventionOfferotherstudicesPt does nothave time toparticipate;reassure sitecan confirmscheduleBuild Rapport- mentioncurrentevents in pt'scityNI; offer privacypolicy when ptdoes not wantto giveinformationRequirednote when ptdeclinesother studies(Re-assure)Show empathy;pt does notthink they willprequalifyPt does nothave time toparticipate;reassure sitecan confirmschedule(Re-assure)Show empathy;pt does notthink they willprequalifypt on theroad and mayhave someserviceinterruptionRead thestudydescrptionfrom landingpageNI; offer privacypolicy when ptdoes not wantto giveinformationProbe ptfor infothat mayprequalifyScared to trynew meds;reassure ptRead thestudydescrptionfrom landingpageHow pt hasbeen doingsincediagnosis?Advise PTsite to reachout (Non-PQS Sites)TEAMGOLDENLIGHTAsk abouttheirweather(1-2mins.)Ask patients forreferrals (otherpeople tha maybe interested)in other studies.Advise PTsite to reachout (Non-PQS Sites)SearchpreviouslyrequestedstudiesConsistent useof the ptname,ethroughout call(at least 3xs)Ask patients forreferrals (otherpeople tha maybe interested)in other studies.Scared to trynew meds;reassure ptFind alternativestudies specificto theirsymptoms ifthey DNQNI; Distance- offer othersites and/ orstudies intheir areaBuild Rapport- mentioncurrentevents in pt'scityHow does thept feel (or thing)about theirtreatment/discorderEarn QA~ 110%or higherSearchpreviouslyrequestedstudiesEarn QA~ 110%or higherEarn QA~ 107%or higherExplore anycommon(ground) withthe ptHow pt hasbeen doingsincediagnosis?

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
  1. Explore any common (ground) with the pt
  2. Required note when pt declines other studies
  3. Ask about their weather (1-2mins.)
  4. Hard to pronounce name? - Ask patient
  5. Hard to pronounce name? - Ask patient
  6. pt on the road and may have some service interruption
  7. How does the pt feel (or thing) about their treatment/ discorder
  8. Earn QA ~ 107% or higher
  9. Find alternative studies specific to their symptoms if they DNQ
  10. Offer helpful hotlines for prevention

  11. Offer other studices
  12. Pt does not have time to participate; reassure site can confirm schedule
  13. Build Rapport - mention current events in pt's city
  14. NI; offer privacy policy when pt does not want to give information
  15. Required note when pt declines other studies
  16. (Re-assure) Show empathy; pt does not think they will prequalify
  17. Pt does not have time to participate; reassure site can confirm schedule
  18. (Re-assure) Show empathy; pt does not think they will prequalify
  20. pt on the road and may have some service interruption
  21. Read the study descrption from landing page
  22. NI; offer privacy policy when pt does not want to give information
  23. Probe pt for info that may prequalify
  24. Scared to try new meds; reassure pt
  25. Read the study descrption from landing page
  27. How pt has been doing since diagnosis?
  28. Advise PT site to reach out (Non-PQS Sites)
  29. TEAM GOLDEN LIGHT
  30. Ask about their weather (1-2mins.)
  31. Ask patients for referrals (other people tha may be interested) in other studies.
  33. Advise PT site to reach out (Non-PQS Sites)
  34. Search previously requested studies
  35. Consistent use of the pt name,e throughout call (at least 3xs)
  36. Ask patients for referrals (other people tha may be interested) in other studies.
  37. Scared to try new meds; reassure pt
  38. Find alternative studies specific to their symptoms if they DNQ
  39. NI; Distance - offer other sites and/ or studies in their area
  41. Build Rapport - mention current events in pt's city
  42. How does the pt feel (or thing) about their treatment/ discorder
  43. Earn QA ~ 110% or higher
  44. Search previously requested studies
  45. Earn QA ~ 110% or higher
  46. Earn QA ~ 107% or higher
  47. Explore any common (ground) with the pt
  48. How pt has been doing since diagnosis?