Ask abouttheirweather(1-2mins.)pt on theroad and mayhave someserviceinterruptionEarn QA~ 110%or higherTEAMGOLDENLIGHTHard topronouncename? -Ask patientRead thestudydescrptionfrom landingpageFind alternativestudies specificto theirsymptoms ifthey DNQScared to trynew meds;reassure ptRequirednote when ptdeclinesother studiesAdvise PTsite to reachout (Non-PQS Sites)Requirednote when ptdeclinesother studiesBuild Rapport- mentioncurrentevents in pt'scityHow does thept feel (or thing)about theirtreatment/discorderScared to trynew meds;reassure ptExplore anycommon(ground) withthe ptBuild Rapport- mentioncurrentevents in pt'scity(Re-assure)Show empathy;pt does notthink they willprequalifyNI; offer privacypolicy when ptdoes not wantto giveinformationHard topronouncename? -Ask patientPt does nothave time toparticipate;reassure sitecan confirmscheduleRead thestudydescrptionfrom landingpage(Re-assure)Show empathy;pt does notthink they willprequalifyNI; Distance- offer othersites and/ orstudies intheir areaProbe ptfor infothat mayprequalifyAsk patients forreferrals (otherpeople tha maybe interested)in other studies.NI; offer privacypolicy when ptdoes not wantto giveinformationOfferotherstudicesFind alternativestudies specificto theirsymptoms ifthey DNQAdvise PTsite to reachout (Non-PQS Sites)pt on theroad and mayhave someserviceinterruptionSearchpreviouslyrequestedstudiesHow pt hasbeen doingsincediagnosis?How pt hasbeen doingsincediagnosis?Offerhelpfulhotlines forpreventionEarn QA~ 107%or higherHow does thept feel (or thing)about theirtreatment/discorderEarn QA~ 107%or higherEarn QA~ 110%or higherAsk patients forreferrals (otherpeople tha maybe interested)in other studies.SearchpreviouslyrequestedstudiesExplore anycommon(ground) withthe ptAsk abouttheirweather(1-2mins.)Pt does nothave time toparticipate;reassure sitecan confirmscheduleConsistent useof the ptname,ethroughout call(at least 3xs)Ask abouttheirweather(1-2mins.)pt on theroad and mayhave someserviceinterruptionEarn QA~ 110%or higherTEAMGOLDENLIGHTHard topronouncename? -Ask patientRead thestudydescrptionfrom landingpageFind alternativestudies specificto theirsymptoms ifthey DNQScared to trynew meds;reassure ptRequirednote when ptdeclinesother studiesAdvise PTsite to reachout (Non-PQS Sites)Requirednote when ptdeclinesother studiesBuild Rapport- mentioncurrentevents in pt'scityHow does thept feel (or thing)about theirtreatment/discorderScared to trynew meds;reassure ptExplore anycommon(ground) withthe ptBuild Rapport- mentioncurrentevents in pt'scity(Re-assure)Show empathy;pt does notthink they willprequalifyNI; offer privacypolicy when ptdoes not wantto giveinformationHard topronouncename? -Ask patientPt does nothave time toparticipate;reassure sitecan confirmscheduleRead thestudydescrptionfrom landingpage(Re-assure)Show empathy;pt does notthink they willprequalifyNI; Distance- offer othersites and/ orstudies intheir areaProbe ptfor infothat mayprequalifyAsk patients forreferrals (otherpeople tha maybe interested)in other studies.NI; offer privacypolicy when ptdoes not wantto giveinformationOfferotherstudicesFind alternativestudies specificto theirsymptoms ifthey DNQAdvise PTsite to reachout (Non-PQS Sites)pt on theroad and mayhave someserviceinterruptionSearchpreviouslyrequestedstudiesHow pt hasbeen doingsincediagnosis?How pt hasbeen doingsincediagnosis?Offerhelpfulhotlines forpreventionEarn QA~ 107%or higherHow does thept feel (or thing)about theirtreatment/discorderEarn QA~ 107%or higherEarn QA~ 110%or higherAsk patients forreferrals (otherpeople tha maybe interested)in other studies.SearchpreviouslyrequestedstudiesExplore anycommon(ground) withthe ptAsk abouttheirweather(1-2mins.)Pt does nothave time toparticipate;reassure sitecan confirmscheduleConsistent useof the ptname,ethroughout call(at least 3xs)

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask about their weather (1-2mins.)
  2. pt on the road and may have some service interruption
  3. Earn QA ~ 110% or higher
  4. TEAM GOLDEN LIGHT
  5. Hard to pronounce name? - Ask patient
  6. Read the study descrption from landing page
  7. Find alternative studies specific to their symptoms if they DNQ
  8. Scared to try new meds; reassure pt
  9. Required note when pt declines other studies
  10. Advise PT site to reach out (Non-PQS Sites)
  11. Required note when pt declines other studies
  12. Build Rapport - mention current events in pt's city
  13. How does the pt feel (or thing) about their treatment/ discorder
  14. Scared to try new meds; reassure pt
  15. Explore any common (ground) with the pt
  16. Build Rapport - mention current events in pt's city
  17. (Re-assure) Show empathy; pt does not think they will prequalify
  18. NI; offer privacy policy when pt does not want to give information
  19. Hard to pronounce name? - Ask patient
  20. Pt does not have time to participate; reassure site can confirm schedule
  21. Read the study descrption from landing page
  22. (Re-assure) Show empathy; pt does not think they will prequalify
  23. NI; Distance - offer other sites and/ or studies in their area
  24. Probe pt for info that may prequalify
  25. Ask patients for referrals (other people tha may be interested) in other studies.
  26. NI; offer privacy policy when pt does not want to give information

  27. Offer other studices
  28. Find alternative studies specific to their symptoms if they DNQ
  29. Advise PT site to reach out (Non-PQS Sites)
  30. pt on the road and may have some service interruption
  31. Search previously requested studies
  32. How pt has been doing since diagnosis?
  33. How pt has been doing since diagnosis?
  34. Offer helpful hotlines for prevention
  35. Earn QA ~ 107% or higher
  36. How does the pt feel (or thing) about their treatment/ discorder
  37. Earn QA ~ 107% or higher
  38. Earn QA ~ 110% or higher
  39. Ask patients for referrals (other people tha may be interested) in other studies.
  40. Search previously requested studies
  41. Explore any common (ground) with the pt
  42. Ask about their weather (1-2mins.)
  43. Pt does not have time to participate; reassure site can confirm schedule
  44. Consistent use of the pt name,e throughout call (at least 3xs)