Read thestudydescrptionfrom landingpage(Re-assure)Show empathy;pt does notthink they willprequalifyRequirednote when ptdeclinesother studiesHard topronouncename? -Ask patientAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Scared to trynew meds;reassure ptEarn QA~ 107%or higherRequirednote when ptdeclinesother studiesBuild Rapport- mentioncurrentevents in pt'scityHow pt hasbeen doingsincediagnosis?Build Rapport- mentioncurrentevents in pt'scityRead thestudydescrptionfrom landingpageOfferotherstudicespt on theroad and mayhave someserviceinterruptionSearchpreviouslyrequestedstudiesAsk patients forreferrals (otherpeople tha maybe interested)in other studies.How does thept feel (or thing)about theirtreatment/discorderPt does nothave time toparticipate;reassure sitecan confirmscheduleAsk abouttheirweather(1-2mins.)SearchpreviouslyrequestedstudiesAdvise PTsite to reachout (Non-PQS Sites)(Re-assure)Show empathy;pt does notthink they willprequalifyAdvise PTsite to reachout (Non-PQS Sites)NI; Distance- offer othersites and/ orstudies intheir areaPt does nothave time toparticipate;reassure sitecan confirmscheduleNI; offer privacypolicy when ptdoes not wantto giveinformationTEAMGOLDENLIGHTNI; offer privacypolicy when ptdoes not wantto giveinformationProbe ptfor infothat mayprequalifyHow does thept feel (or thing)about theirtreatment/discorderHard topronouncename? -Ask patientFind alternativestudies specificto theirsymptoms ifthey DNQConsistent useof the ptname,ethroughout call(at least 3xs)Earn QA~ 110%or higherExplore anycommon(ground) withthe ptScared to trynew meds;reassure ptEarn QA~ 107%or higherOfferhelpfulhotlines forpreventionExplore anycommon(ground) withthe ptpt on theroad and mayhave someserviceinterruptionFind alternativestudies specificto theirsymptoms ifthey DNQAsk abouttheirweather(1-2mins.)How pt hasbeen doingsincediagnosis?Earn QA~ 110%or higherRead thestudydescrptionfrom landingpage(Re-assure)Show empathy;pt does notthink they willprequalifyRequirednote when ptdeclinesother studiesHard topronouncename? -Ask patientAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Scared to trynew meds;reassure ptEarn QA~ 107%or higherRequirednote when ptdeclinesother studiesBuild Rapport- mentioncurrentevents in pt'scityHow pt hasbeen doingsincediagnosis?Build Rapport- mentioncurrentevents in pt'scityRead thestudydescrptionfrom landingpageOfferotherstudicespt on theroad and mayhave someserviceinterruptionSearchpreviouslyrequestedstudiesAsk patients forreferrals (otherpeople tha maybe interested)in other studies.How does thept feel (or thing)about theirtreatment/discorderPt does nothave time toparticipate;reassure sitecan confirmscheduleAsk abouttheirweather(1-2mins.)SearchpreviouslyrequestedstudiesAdvise PTsite to reachout (Non-PQS Sites)(Re-assure)Show empathy;pt does notthink they willprequalifyAdvise PTsite to reachout (Non-PQS Sites)NI; Distance- offer othersites and/ orstudies intheir areaPt does nothave time toparticipate;reassure sitecan confirmscheduleNI; offer privacypolicy when ptdoes not wantto giveinformationTEAMGOLDENLIGHTNI; offer privacypolicy when ptdoes not wantto giveinformationProbe ptfor infothat mayprequalifyHow does thept feel (or thing)about theirtreatment/discorderHard topronouncename? -Ask patientFind alternativestudies specificto theirsymptoms ifthey DNQConsistent useof the ptname,ethroughout call(at least 3xs)Earn QA~ 110%or higherExplore anycommon(ground) withthe ptScared to trynew meds;reassure ptEarn QA~ 107%or higherOfferhelpfulhotlines forpreventionExplore anycommon(ground) withthe ptpt on theroad and mayhave someserviceinterruptionFind alternativestudies specificto theirsymptoms ifthey DNQAsk abouttheirweather(1-2mins.)How pt hasbeen doingsincediagnosis?Earn QA~ 110%or higher

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Read the study descrption from landing page
  2. (Re-assure) Show empathy; pt does not think they will prequalify
  3. Required note when pt declines other studies
  4. Hard to pronounce name? - Ask patient
  5. Ask patients for referrals (other people tha may be interested) in other studies.
  6. Scared to try new meds; reassure pt
  7. Earn QA ~ 107% or higher
  8. Required note when pt declines other studies
  9. Build Rapport - mention current events in pt's city
  10. How pt has been doing since diagnosis?
  11. Build Rapport - mention current events in pt's city
  12. Read the study descrption from landing page

  13. Offer other studices
  14. pt on the road and may have some service interruption
  15. Search previously requested studies
  16. Ask patients for referrals (other people tha may be interested) in other studies.
  17. How does the pt feel (or thing) about their treatment/ discorder
  18. Pt does not have time to participate; reassure site can confirm schedule
  19. Ask about their weather (1-2mins.)
  20. Search previously requested studies
  21. Advise PT site to reach out (Non-PQS Sites)
  22. (Re-assure) Show empathy; pt does not think they will prequalify
  23. Advise PT site to reach out (Non-PQS Sites)
  24. NI; Distance - offer other sites and/ or studies in their area
  25. Pt does not have time to participate; reassure site can confirm schedule
  26. NI; offer privacy policy when pt does not want to give information
  27. TEAM GOLDEN LIGHT
  28. NI; offer privacy policy when pt does not want to give information
  29. Probe pt for info that may prequalify
  30. How does the pt feel (or thing) about their treatment/ discorder
  31. Hard to pronounce name? - Ask patient
  32. Find alternative studies specific to their symptoms if they DNQ
  33. Consistent use of the pt name,e throughout call (at least 3xs)
  34. Earn QA ~ 110% or higher
  35. Explore any common (ground) with the pt
  36. Scared to try new meds; reassure pt
  37. Earn QA ~ 107% or higher
  38. Offer helpful hotlines for prevention
  39. Explore any common (ground) with the pt
  40. pt on the road and may have some service interruption
  41. Find alternative studies specific to their symptoms if they DNQ
  42. Ask about their weather (1-2mins.)
  43. How pt has been doing since diagnosis?
  44. Earn QA ~ 110% or higher