Requirednote when ptdeclinesother studiesEarn QA~ 110%or higherNI; Distance- offer othersites and/ orstudies intheir areaHow does thept feel (or thing)about theirtreatment/discorderTEAMGOLDENLIGHTBuild Rapport- mentioncurrentevents in pt'scityHow pt hasbeen doingsincediagnosis?pt on theroad and mayhave someserviceinterruptionAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Advise PTsite to reachout (Non-PQS Sites)Pt does nothave time toparticipate;reassure sitecan confirmscheduleRequirednote when ptdeclinesother studiesScared to trynew meds;reassure ptEarn QA~ 110%or higherAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Scared to trynew meds;reassure ptEarn QA~ 107%or higherExplore anycommon(ground) withthe ptSearchpreviouslyrequestedstudiesFind alternativestudies specificto theirsymptoms ifthey DNQNI; offer privacypolicy when ptdoes not wantto giveinformationAsk abouttheirweather(1-2mins.)Pt does nothave time toparticipate;reassure sitecan confirmscheduleBuild Rapport- mentioncurrentevents in pt'scityRead thestudydescrptionfrom landingpageConsistent useof the ptname,ethroughout call(at least 3xs)How does thept feel (or thing)about theirtreatment/discorderHard topronouncename? -Ask patientHard topronouncename? -Ask patientEarn QA~ 107%or higherOfferhelpfulhotlines forpreventionNI; offer privacypolicy when ptdoes not wantto giveinformationAdvise PTsite to reachout (Non-PQS Sites)OfferotherstudicesProbe ptfor infothat mayprequalify(Re-assure)Show empathy;pt does notthink they willprequalifypt on theroad and mayhave someserviceinterruptionAsk abouttheirweather(1-2mins.)Read thestudydescrptionfrom landingpageHow pt hasbeen doingsincediagnosis?Searchpreviouslyrequestedstudies(Re-assure)Show empathy;pt does notthink they willprequalifyFind alternativestudies specificto theirsymptoms ifthey DNQExplore anycommon(ground) withthe ptRequirednote when ptdeclinesother studiesEarn QA~ 110%or higherNI; Distance- offer othersites and/ orstudies intheir areaHow does thept feel (or thing)about theirtreatment/discorderTEAMGOLDENLIGHTBuild Rapport- mentioncurrentevents in pt'scityHow pt hasbeen doingsincediagnosis?pt on theroad and mayhave someserviceinterruptionAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Advise PTsite to reachout (Non-PQS Sites)Pt does nothave time toparticipate;reassure sitecan confirmscheduleRequirednote when ptdeclinesother studiesScared to trynew meds;reassure ptEarn QA~ 110%or higherAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Scared to trynew meds;reassure ptEarn QA~ 107%or higherExplore anycommon(ground) withthe ptSearchpreviouslyrequestedstudiesFind alternativestudies specificto theirsymptoms ifthey DNQNI; offer privacypolicy when ptdoes not wantto giveinformationAsk abouttheirweather(1-2mins.)Pt does nothave time toparticipate;reassure sitecan confirmscheduleBuild Rapport- mentioncurrentevents in pt'scityRead thestudydescrptionfrom landingpageConsistent useof the ptname,ethroughout call(at least 3xs)How does thept feel (or thing)about theirtreatment/discorderHard topronouncename? -Ask patientHard topronouncename? -Ask patientEarn QA~ 107%or higherOfferhelpfulhotlines forpreventionNI; offer privacypolicy when ptdoes not wantto giveinformationAdvise PTsite to reachout (Non-PQS Sites)OfferotherstudicesProbe ptfor infothat mayprequalify(Re-assure)Show empathy;pt does notthink they willprequalifypt on theroad and mayhave someserviceinterruptionAsk abouttheirweather(1-2mins.)Read thestudydescrptionfrom landingpageHow pt hasbeen doingsincediagnosis?Searchpreviouslyrequestedstudies(Re-assure)Show empathy;pt does notthink they willprequalifyFind alternativestudies specificto theirsymptoms ifthey DNQExplore anycommon(ground) withthe pt

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Required note when pt declines other studies
  2. Earn QA ~ 110% or higher
  3. NI; Distance - offer other sites and/ or studies in their area
  4. How does the pt feel (or thing) about their treatment/ discorder
  5. TEAM GOLDEN LIGHT
  6. Build Rapport - mention current events in pt's city
  7. How pt has been doing since diagnosis?
  8. pt on the road and may have some service interruption
  9. Ask patients for referrals (other people tha may be interested) in other studies.
  10. Advise PT site to reach out (Non-PQS Sites)
  11. Pt does not have time to participate; reassure site can confirm schedule
  12. Required note when pt declines other studies
  13. Scared to try new meds; reassure pt
  14. Earn QA ~ 110% or higher
  15. Ask patients for referrals (other people tha may be interested) in other studies.
  16. Scared to try new meds; reassure pt
  17. Earn QA ~ 107% or higher
  18. Explore any common (ground) with the pt
  19. Search previously requested studies
  20. Find alternative studies specific to their symptoms if they DNQ
  21. NI; offer privacy policy when pt does not want to give information
  22. Ask about their weather (1-2mins.)
  23. Pt does not have time to participate; reassure site can confirm schedule
  24. Build Rapport - mention current events in pt's city
  25. Read the study descrption from landing page
  26. Consistent use of the pt name,e throughout call (at least 3xs)
  27. How does the pt feel (or thing) about their treatment/ discorder
  28. Hard to pronounce name? - Ask patient
  29. Hard to pronounce name? - Ask patient
  30. Earn QA ~ 107% or higher
  31. Offer helpful hotlines for prevention
  32. NI; offer privacy policy when pt does not want to give information
  33. Advise PT site to reach out (Non-PQS Sites)

  34. Offer other studices
  35. Probe pt for info that may prequalify
  36. (Re-assure) Show empathy; pt does not think they will prequalify
  37. pt on the road and may have some service interruption
  38. Ask about their weather (1-2mins.)
  39. Read the study descrption from landing page
  40. How pt has been doing since diagnosis?
  41. Search previously requested studies
  42. (Re-assure) Show empathy; pt does not think they will prequalify
  43. Find alternative studies specific to their symptoms if they DNQ
  44. Explore any common (ground) with the pt