Earn QA~ 110%or higherNI; offer privacypolicy when ptdoes not wantto giveinformationNI; offer privacypolicy when ptdoes not wantto giveinformationAdvise PTsite to reachout (Non-PQS Sites)Advise PTsite to reachout (Non-PQS Sites)Requirednote when ptdeclinesother studiesRead thestudydescrptionfrom landingpageTEAMGOLDENLIGHT(Re-assure)Show empathy;pt does notthink they willprequalifypt on theroad and mayhave someserviceinterruptionAsk patients forreferrals (otherpeople tha maybe interested)in other studies.NI; Distance- offer othersites and/ orstudies intheir areaRequirednote when ptdeclinesother studiesHard topronouncename? -Ask patientSearchpreviouslyrequestedstudiesEarn QA~ 110%or higherConsistent useof the ptname,ethroughout call(at least 3xs)(Re-assure)Show empathy;pt does notthink they willprequalifyOfferotherstudicesHow does thept feel (or thing)about theirtreatment/discorderRead thestudydescrptionfrom landingpageEarn QA~ 107%or higherScared to trynew meds;reassure ptAsk abouttheirweather(1-2mins.)Explore anycommon(ground) withthe ptEarn QA~ 107%or higherFind alternativestudies specificto theirsymptoms ifthey DNQScared to trynew meds;reassure ptHow pt hasbeen doingsincediagnosis?Pt does nothave time toparticipate;reassure sitecan confirmscheduleAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Pt does nothave time toparticipate;reassure sitecan confirmscheduleExplore anycommon(ground) withthe ptpt on theroad and mayhave someserviceinterruptionHow pt hasbeen doingsincediagnosis?Ask abouttheirweather(1-2mins.)Hard topronouncename? -Ask patientFind alternativestudies specificto theirsymptoms ifthey DNQBuild Rapport- mentioncurrentevents in pt'scityOfferhelpfulhotlines forpreventionHow does thept feel (or thing)about theirtreatment/discorderSearchpreviouslyrequestedstudiesProbe ptfor infothat mayprequalifyBuild Rapport- mentioncurrentevents in pt'scityEarn QA~ 110%or higherNI; offer privacypolicy when ptdoes not wantto giveinformationNI; offer privacypolicy when ptdoes not wantto giveinformationAdvise PTsite to reachout (Non-PQS Sites)Advise PTsite to reachout (Non-PQS Sites)Requirednote when ptdeclinesother studiesRead thestudydescrptionfrom landingpageTEAMGOLDENLIGHT(Re-assure)Show empathy;pt does notthink they willprequalifypt on theroad and mayhave someserviceinterruptionAsk patients forreferrals (otherpeople tha maybe interested)in other studies.NI; Distance- offer othersites and/ orstudies intheir areaRequirednote when ptdeclinesother studiesHard topronouncename? -Ask patientSearchpreviouslyrequestedstudiesEarn QA~ 110%or higherConsistent useof the ptname,ethroughout call(at least 3xs)(Re-assure)Show empathy;pt does notthink they willprequalifyOfferotherstudicesHow does thept feel (or thing)about theirtreatment/discorderRead thestudydescrptionfrom landingpageEarn QA~ 107%or higherScared to trynew meds;reassure ptAsk abouttheirweather(1-2mins.)Explore anycommon(ground) withthe ptEarn QA~ 107%or higherFind alternativestudies specificto theirsymptoms ifthey DNQScared to trynew meds;reassure ptHow pt hasbeen doingsincediagnosis?Pt does nothave time toparticipate;reassure sitecan confirmscheduleAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Pt does nothave time toparticipate;reassure sitecan confirmscheduleExplore anycommon(ground) withthe ptpt on theroad and mayhave someserviceinterruptionHow pt hasbeen doingsincediagnosis?Ask abouttheirweather(1-2mins.)Hard topronouncename? -Ask patientFind alternativestudies specificto theirsymptoms ifthey DNQBuild Rapport- mentioncurrentevents in pt'scityOfferhelpfulhotlines forpreventionHow does thept feel (or thing)about theirtreatment/discorderSearchpreviouslyrequestedstudiesProbe ptfor infothat mayprequalifyBuild Rapport- mentioncurrentevents in pt'scity

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Earn QA ~ 110% or higher
  2. NI; offer privacy policy when pt does not want to give information
  3. NI; offer privacy policy when pt does not want to give information
  4. Advise PT site to reach out (Non-PQS Sites)
  5. Advise PT site to reach out (Non-PQS Sites)
  6. Required note when pt declines other studies
  7. Read the study descrption from landing page
  8. TEAM GOLDEN LIGHT
  9. (Re-assure) Show empathy; pt does not think they will prequalify
  10. pt on the road and may have some service interruption
  11. Ask patients for referrals (other people tha may be interested) in other studies.
  12. NI; Distance - offer other sites and/ or studies in their area
  13. Required note when pt declines other studies
  14. Hard to pronounce name? - Ask patient
  15. Search previously requested studies
  16. Earn QA ~ 110% or higher
  17. Consistent use of the pt name,e throughout call (at least 3xs)
  18. (Re-assure) Show empathy; pt does not think they will prequalify

  19. Offer other studices
  20. How does the pt feel (or thing) about their treatment/ discorder
  21. Read the study descrption from landing page
  22. Earn QA ~ 107% or higher
  23. Scared to try new meds; reassure pt
  24. Ask about their weather (1-2mins.)
  25. Explore any common (ground) with the pt
  26. Earn QA ~ 107% or higher
  27. Find alternative studies specific to their symptoms if they DNQ
  28. Scared to try new meds; reassure pt
  29. How pt has been doing since diagnosis?
  30. Pt does not have time to participate; reassure site can confirm schedule
  31. Ask patients for referrals (other people tha may be interested) in other studies.
  32. Pt does not have time to participate; reassure site can confirm schedule
  33. Explore any common (ground) with the pt
  34. pt on the road and may have some service interruption
  35. How pt has been doing since diagnosis?
  36. Ask about their weather (1-2mins.)
  37. Hard to pronounce name? - Ask patient
  38. Find alternative studies specific to their symptoms if they DNQ
  39. Build Rapport - mention current events in pt's city
  40. Offer helpful hotlines for prevention
  41. How does the pt feel (or thing) about their treatment/ discorder
  42. Search previously requested studies
  43. Probe pt for info that may prequalify
  44. Build Rapport - mention current events in pt's city