Consistent useof the ptname,ethroughout call(at least 3xs)NI; Distance- offer othersites and/ orstudies intheir area(Re-assure)Show empathy;pt does notthink they willprequalifyAsk abouttheirweather(1-2mins.)pt on theroad and mayhave someserviceinterruptionOfferotherstudicesEarn QA~ 110%or higherRead thestudydescrptionfrom landingpagept on theroad and mayhave someserviceinterruptionPt does nothave time toparticipate;reassure sitecan confirmschedulePt does nothave time toparticipate;reassure sitecan confirmscheduleHow does thept feel (or thing)about theirtreatment/discorderEarn QA~ 110%or higherAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Hard topronouncename? -Ask patientFind alternativestudies specificto theirsymptoms ifthey DNQRead thestudydescrptionfrom landingpageHow pt hasbeen doingsincediagnosis?Advise PTsite to reachout (Non-PQS Sites)Scared to trynew meds;reassure ptHow pt hasbeen doingsincediagnosis?Explore anycommon(ground) withthe ptAdvise PTsite to reachout (Non-PQS Sites)Requirednote when ptdeclinesother studiesAsk abouttheirweather(1-2mins.)Earn QA~ 107%or higherHow does thept feel (or thing)about theirtreatment/discorderScared to trynew meds;reassure ptProbe ptfor infothat mayprequalifyBuild Rapport- mentioncurrentevents in pt'scityRequirednote when ptdeclinesother studies(Re-assure)Show empathy;pt does notthink they willprequalifyHard topronouncename? -Ask patientSearchpreviouslyrequestedstudiesExplore anycommon(ground) withthe ptOfferhelpfulhotlines forpreventionSearchpreviouslyrequestedstudiesNI; offer privacypolicy when ptdoes not wantto giveinformationFind alternativestudies specificto theirsymptoms ifthey DNQNI; offer privacypolicy when ptdoes not wantto giveinformationTEAMGOLDENLIGHTEarn QA~ 107%or higherBuild Rapport- mentioncurrentevents in pt'scityAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Consistent useof the ptname,ethroughout call(at least 3xs)NI; Distance- offer othersites and/ orstudies intheir area(Re-assure)Show empathy;pt does notthink they willprequalifyAsk abouttheirweather(1-2mins.)pt on theroad and mayhave someserviceinterruptionOfferotherstudicesEarn QA~ 110%or higherRead thestudydescrptionfrom landingpagept on theroad and mayhave someserviceinterruptionPt does nothave time toparticipate;reassure sitecan confirmschedulePt does nothave time toparticipate;reassure sitecan confirmscheduleHow does thept feel (or thing)about theirtreatment/discorderEarn QA~ 110%or higherAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Hard topronouncename? -Ask patientFind alternativestudies specificto theirsymptoms ifthey DNQRead thestudydescrptionfrom landingpageHow pt hasbeen doingsincediagnosis?Advise PTsite to reachout (Non-PQS Sites)Scared to trynew meds;reassure ptHow pt hasbeen doingsincediagnosis?Explore anycommon(ground) withthe ptAdvise PTsite to reachout (Non-PQS Sites)Requirednote when ptdeclinesother studiesAsk abouttheirweather(1-2mins.)Earn QA~ 107%or higherHow does thept feel (or thing)about theirtreatment/discorderScared to trynew meds;reassure ptProbe ptfor infothat mayprequalifyBuild Rapport- mentioncurrentevents in pt'scityRequirednote when ptdeclinesother studies(Re-assure)Show empathy;pt does notthink they willprequalifyHard topronouncename? -Ask patientSearchpreviouslyrequestedstudiesExplore anycommon(ground) withthe ptOfferhelpfulhotlines forpreventionSearchpreviouslyrequestedstudiesNI; offer privacypolicy when ptdoes not wantto giveinformationFind alternativestudies specificto theirsymptoms ifthey DNQNI; offer privacypolicy when ptdoes not wantto giveinformationTEAMGOLDENLIGHTEarn QA~ 107%or higherBuild Rapport- mentioncurrentevents in pt'scityAsk patients forreferrals (otherpeople tha maybe interested)in other studies.

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Consistent use of the pt name,e throughout call (at least 3xs)
  2. NI; Distance - offer other sites and/ or studies in their area
  3. (Re-assure) Show empathy; pt does not think they will prequalify
  4. Ask about their weather (1-2mins.)
  5. pt on the road and may have some service interruption

  6. Offer other studices
  7. Earn QA ~ 110% or higher
  8. Read the study descrption from landing page
  9. pt on the road and may have some service interruption
  10. Pt does not have time to participate; reassure site can confirm schedule
  11. Pt does not have time to participate; reassure site can confirm schedule
  12. How does the pt feel (or thing) about their treatment/ discorder
  13. Earn QA ~ 110% or higher
  14. Ask patients for referrals (other people tha may be interested) in other studies.
  15. Hard to pronounce name? - Ask patient
  16. Find alternative studies specific to their symptoms if they DNQ
  17. Read the study descrption from landing page
  18. How pt has been doing since diagnosis?
  19. Advise PT site to reach out (Non-PQS Sites)
  20. Scared to try new meds; reassure pt
  21. How pt has been doing since diagnosis?
  22. Explore any common (ground) with the pt
  23. Advise PT site to reach out (Non-PQS Sites)
  24. Required note when pt declines other studies
  25. Ask about their weather (1-2mins.)
  26. Earn QA ~ 107% or higher
  27. How does the pt feel (or thing) about their treatment/ discorder
  28. Scared to try new meds; reassure pt
  29. Probe pt for info that may prequalify
  30. Build Rapport - mention current events in pt's city
  31. Required note when pt declines other studies
  32. (Re-assure) Show empathy; pt does not think they will prequalify
  33. Hard to pronounce name? - Ask patient
  34. Search previously requested studies
  35. Explore any common (ground) with the pt
  36. Offer helpful hotlines for prevention
  37. Search previously requested studies
  38. NI; offer privacy policy when pt does not want to give information
  39. Find alternative studies specific to their symptoms if they DNQ
  40. NI; offer privacy policy when pt does not want to give information
  41. TEAM GOLDEN LIGHT
  42. Earn QA ~ 107% or higher
  43. Build Rapport - mention current events in pt's city
  44. Ask patients for referrals (other people tha may be interested) in other studies.