Ask abouttheirweather(1-2mins.)Ask patients forreferrals (otherpeople tha maybe interested)in other studies.Explore anycommon(ground) withthe ptAdvise PTsite to reachout (Non-PQS Sites)OfferotherstudicesConsistent useof the ptname,ethroughout call(at least 3xs)pt on theroad and mayhave someserviceinterruptionAsk patients forreferrals (otherpeople tha maybe interested)in other studies.How does thept feel (or thing)about theirtreatment/discorderPt does nothave time toparticipate;reassure sitecan confirmscheduleNI; offer privacypolicy when ptdoes not wantto giveinformationEarn QA~ 110%or higherAdvise PTsite to reachout (Non-PQS Sites)(Re-assure)Show empathy;pt does notthink they willprequalifyEarn QA~ 107%or higherBuild Rapport- mentioncurrentevents in pt'scityProbe ptfor infothat mayprequalifyNI; Distance- offer othersites and/ orstudies intheir area(Re-assure)Show empathy;pt does notthink they willprequalifyEarn QA~ 107%or higherNI; offer privacypolicy when ptdoes not wantto giveinformationSearchpreviouslyrequestedstudiespt on theroad and mayhave someserviceinterruptionOfferhelpfulhotlines forpreventionHard topronouncename? -Ask patientRead thestudydescrptionfrom landingpageEarn QA~ 110%or higherScared to trynew meds;reassure ptRequirednote when ptdeclinesother studiesRead thestudydescrptionfrom landingpageRequirednote when ptdeclinesother studiesHow pt hasbeen doingsincediagnosis?Ask abouttheirweather(1-2mins.)Pt does nothave time toparticipate;reassure sitecan confirmscheduleTEAMGOLDENLIGHTHow does thept feel (or thing)about theirtreatment/discorderSearchpreviouslyrequestedstudiesBuild Rapport- mentioncurrentevents in pt'scityFind alternativestudies specificto theirsymptoms ifthey DNQHard topronouncename? -Ask patientFind alternativestudies specificto theirsymptoms ifthey DNQScared to trynew meds;reassure ptExplore anycommon(ground) withthe ptHow pt hasbeen doingsincediagnosis?Ask abouttheirweather(1-2mins.)Ask patients forreferrals (otherpeople tha maybe interested)in other studies.Explore anycommon(ground) withthe ptAdvise PTsite to reachout (Non-PQS Sites)OfferotherstudicesConsistent useof the ptname,ethroughout call(at least 3xs)pt on theroad and mayhave someserviceinterruptionAsk patients forreferrals (otherpeople tha maybe interested)in other studies.How does thept feel (or thing)about theirtreatment/discorderPt does nothave time toparticipate;reassure sitecan confirmscheduleNI; offer privacypolicy when ptdoes not wantto giveinformationEarn QA~ 110%or higherAdvise PTsite to reachout (Non-PQS Sites)(Re-assure)Show empathy;pt does notthink they willprequalifyEarn QA~ 107%or higherBuild Rapport- mentioncurrentevents in pt'scityProbe ptfor infothat mayprequalifyNI; Distance- offer othersites and/ orstudies intheir area(Re-assure)Show empathy;pt does notthink they willprequalifyEarn QA~ 107%or higherNI; offer privacypolicy when ptdoes not wantto giveinformationSearchpreviouslyrequestedstudiespt on theroad and mayhave someserviceinterruptionOfferhelpfulhotlines forpreventionHard topronouncename? -Ask patientRead thestudydescrptionfrom landingpageEarn QA~ 110%or higherScared to trynew meds;reassure ptRequirednote when ptdeclinesother studiesRead thestudydescrptionfrom landingpageRequirednote when ptdeclinesother studiesHow pt hasbeen doingsincediagnosis?Ask abouttheirweather(1-2mins.)Pt does nothave time toparticipate;reassure sitecan confirmscheduleTEAMGOLDENLIGHTHow does thept feel (or thing)about theirtreatment/discorderSearchpreviouslyrequestedstudiesBuild Rapport- mentioncurrentevents in pt'scityFind alternativestudies specificto theirsymptoms ifthey DNQHard topronouncename? -Ask patientFind alternativestudies specificto theirsymptoms ifthey DNQScared to trynew meds;reassure ptExplore anycommon(ground) withthe ptHow pt hasbeen doingsincediagnosis?

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask about their weather (1-2mins.)
  2. Ask patients for referrals (other people tha may be interested) in other studies.
  3. Explore any common (ground) with the pt
  4. Advise PT site to reach out (Non-PQS Sites)

  5. Offer other studices
  6. Consistent use of the pt name,e throughout call (at least 3xs)
  7. pt on the road and may have some service interruption
  8. Ask patients for referrals (other people tha may be interested) in other studies.
  9. How does the pt feel (or thing) about their treatment/ discorder
  10. Pt does not have time to participate; reassure site can confirm schedule
  11. NI; offer privacy policy when pt does not want to give information
  12. Earn QA ~ 110% or higher
  13. Advise PT site to reach out (Non-PQS Sites)
  14. (Re-assure) Show empathy; pt does not think they will prequalify
  15. Earn QA ~ 107% or higher
  16. Build Rapport - mention current events in pt's city
  17. Probe pt for info that may prequalify
  18. NI; Distance - offer other sites and/ or studies in their area
  19. (Re-assure) Show empathy; pt does not think they will prequalify
  20. Earn QA ~ 107% or higher
  21. NI; offer privacy policy when pt does not want to give information
  22. Search previously requested studies
  23. pt on the road and may have some service interruption
  24. Offer helpful hotlines for prevention
  25. Hard to pronounce name? - Ask patient
  26. Read the study descrption from landing page
  27. Earn QA ~ 110% or higher
  28. Scared to try new meds; reassure pt
  29. Required note when pt declines other studies
  30. Read the study descrption from landing page
  31. Required note when pt declines other studies
  32. How pt has been doing since diagnosis?
  33. Ask about their weather (1-2mins.)
  34. Pt does not have time to participate; reassure site can confirm schedule
  35. TEAM GOLDEN LIGHT
  36. How does the pt feel (or thing) about their treatment/ discorder
  37. Search previously requested studies
  38. Build Rapport - mention current events in pt's city
  39. Find alternative studies specific to their symptoms if they DNQ
  40. Hard to pronounce name? - Ask patient
  41. Find alternative studies specific to their symptoms if they DNQ
  42. Scared to try new meds; reassure pt
  43. Explore any common (ground) with the pt
  44. How pt has been doing since diagnosis?