OfferotherstudicesScared to trynew meds;reassure ptHard topronouncename? -Ask patientHow pt hasbeen doingsincediagnosis?How does thept feel (or thing)about theirtreatment/discorderHow does thept feel (or thing)about theirtreatment/discorderAdvise PTsite to reachout (Non-PQS Sites)Pt does nothave time toparticipate;reassure sitecan confirmscheduleRequirednote when ptdeclinesother studiesExplore anycommon(ground) withthe ptNI; Distance- offer othersites and/ orstudies intheir areapt on theroad and mayhave someserviceinterruptionAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Build Rapport- mentioncurrentevents in pt'scityProbe ptfor infothat mayprequalifyBuild Rapport- mentioncurrentevents in pt'scityFind alternativestudies specificto theirsymptoms ifthey DNQAsk abouttheirweather(1-2mins.)Ask patients forreferrals (otherpeople tha maybe interested)in other studies.(Re-assure)Show empathy;pt does notthink they willprequalifyNI; offer privacypolicy when ptdoes not wantto giveinformationAdvise PTsite to reachout (Non-PQS Sites)(Re-assure)Show empathy;pt does notthink they willprequalifyPt does nothave time toparticipate;reassure sitecan confirmscheduleExplore anycommon(ground) withthe ptEarn QA~ 110%or higherNI; offer privacypolicy when ptdoes not wantto giveinformationConsistent useof the ptname,ethroughout call(at least 3xs)TEAMGOLDENLIGHTHard topronouncename? -Ask patientSearchpreviouslyrequestedstudiesRead thestudydescrptionfrom landingpageAsk abouttheirweather(1-2mins.)Read thestudydescrptionfrom landingpagept on theroad and mayhave someserviceinterruptionRequirednote when ptdeclinesother studiesHow pt hasbeen doingsincediagnosis?Earn QA~ 107%or higherScared to trynew meds;reassure ptEarn QA~ 107%or higherOfferhelpfulhotlines forpreventionSearchpreviouslyrequestedstudiesFind alternativestudies specificto theirsymptoms ifthey DNQEarn QA~ 110%or higherOfferotherstudicesScared to trynew meds;reassure ptHard topronouncename? -Ask patientHow pt hasbeen doingsincediagnosis?How does thept feel (or thing)about theirtreatment/discorderHow does thept feel (or thing)about theirtreatment/discorderAdvise PTsite to reachout (Non-PQS Sites)Pt does nothave time toparticipate;reassure sitecan confirmscheduleRequirednote when ptdeclinesother studiesExplore anycommon(ground) withthe ptNI; Distance- offer othersites and/ orstudies intheir areapt on theroad and mayhave someserviceinterruptionAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Build Rapport- mentioncurrentevents in pt'scityProbe ptfor infothat mayprequalifyBuild Rapport- mentioncurrentevents in pt'scityFind alternativestudies specificto theirsymptoms ifthey DNQAsk abouttheirweather(1-2mins.)Ask patients forreferrals (otherpeople tha maybe interested)in other studies.(Re-assure)Show empathy;pt does notthink they willprequalifyNI; offer privacypolicy when ptdoes not wantto giveinformationAdvise PTsite to reachout (Non-PQS Sites)(Re-assure)Show empathy;pt does notthink they willprequalifyPt does nothave time toparticipate;reassure sitecan confirmscheduleExplore anycommon(ground) withthe ptEarn QA~ 110%or higherNI; offer privacypolicy when ptdoes not wantto giveinformationConsistent useof the ptname,ethroughout call(at least 3xs)TEAMGOLDENLIGHTHard topronouncename? -Ask patientSearchpreviouslyrequestedstudiesRead thestudydescrptionfrom landingpageAsk abouttheirweather(1-2mins.)Read thestudydescrptionfrom landingpagept on theroad and mayhave someserviceinterruptionRequirednote when ptdeclinesother studiesHow pt hasbeen doingsincediagnosis?Earn QA~ 107%or higherScared to trynew meds;reassure ptEarn QA~ 107%or higherOfferhelpfulhotlines forpreventionSearchpreviouslyrequestedstudiesFind alternativestudies specificto theirsymptoms ifthey DNQEarn QA~ 110%or higher

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48

  1. Offer other studices
  2. Scared to try new meds; reassure pt
  3. Hard to pronounce name? - Ask patient
  4. How pt has been doing since diagnosis?
  5. How does the pt feel (or thing) about their treatment/ discorder
  6. How does the pt feel (or thing) about their treatment/ discorder
  7. Advise PT site to reach out (Non-PQS Sites)
  8. Pt does not have time to participate; reassure site can confirm schedule
  9. Required note when pt declines other studies
  10. Explore any common (ground) with the pt
  11. NI; Distance - offer other sites and/ or studies in their area
  12. pt on the road and may have some service interruption
  13. Ask patients for referrals (other people tha may be interested) in other studies.
  14. Build Rapport - mention current events in pt's city
  15. Probe pt for info that may prequalify
  16. Build Rapport - mention current events in pt's city
  17. Find alternative studies specific to their symptoms if they DNQ
  18. Ask about their weather (1-2mins.)
  19. Ask patients for referrals (other people tha may be interested) in other studies.
  20. (Re-assure) Show empathy; pt does not think they will prequalify
  21. NI; offer privacy policy when pt does not want to give information
  22. Advise PT site to reach out (Non-PQS Sites)
  23. (Re-assure) Show empathy; pt does not think they will prequalify
  24. Pt does not have time to participate; reassure site can confirm schedule
  25. Explore any common (ground) with the pt
  26. Earn QA ~ 110% or higher
  27. NI; offer privacy policy when pt does not want to give information
  28. Consistent use of the pt name,e throughout call (at least 3xs)
  29. TEAM GOLDEN LIGHT
  30. Hard to pronounce name? - Ask patient
  31. Search previously requested studies
  32. Read the study descrption from landing page
  33. Ask about their weather (1-2mins.)
  34. Read the study descrption from landing page
  35. pt on the road and may have some service interruption
  36. Required note when pt declines other studies
  37. How pt has been doing since diagnosis?
  38. Earn QA ~ 107% or higher
  39. Scared to try new meds; reassure pt
  40. Earn QA ~ 107% or higher
  41. Offer helpful hotlines for prevention
  42. Search previously requested studies
  43. Find alternative studies specific to their symptoms if they DNQ
  44. Earn QA ~ 110% or higher