Hard topronouncename? -Ask patientHard topronouncename? -Ask patientScared to trynew meds;reassure ptAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Ask patients forreferrals (otherpeople tha maybe interested)in other studies.Ask abouttheirweather(1-2mins.)How pt hasbeen doingsincediagnosis?Pt does nothave time toparticipate;reassure sitecan confirmscheduleAsk abouttheirweather(1-2mins.)NI; offer privacypolicy when ptdoes not wantto giveinformationRead thestudydescrptionfrom landingpageRequirednote when ptdeclinesother studiesEarn QA~ 110%or higherTEAMGOLDENLIGHTRequirednote when ptdeclinesother studiesSearchpreviouslyrequestedstudiesNI; Distance- offer othersites and/ orstudies intheir areaSearchpreviouslyrequestedstudiesEarn QA~ 107%or higher(Re-assure)Show empathy;pt does notthink they willprequalifyAdvise PTsite to reachout (Non-PQS Sites)NI; offer privacypolicy when ptdoes not wantto giveinformationBuild Rapport- mentioncurrentevents in pt'scitypt on theroad and mayhave someserviceinterruptionHow does thept feel (or thing)about theirtreatment/discorderpt on theroad and mayhave someserviceinterruptionRead thestudydescrptionfrom landingpageFind alternativestudies specificto theirsymptoms ifthey DNQAdvise PTsite to reachout (Non-PQS Sites)How pt hasbeen doingsincediagnosis?Offerhelpfulhotlines forpreventionExplore anycommon(ground) withthe ptEarn QA~ 107%or higherHow does thept feel (or thing)about theirtreatment/discorder(Re-assure)Show empathy;pt does notthink they willprequalifyExplore anycommon(ground) withthe ptEarn QA~ 110%or higherConsistent useof the ptname,ethroughout call(at least 3xs)Scared to trynew meds;reassure ptOfferotherstudicesFind alternativestudies specificto theirsymptoms ifthey DNQBuild Rapport- mentioncurrentevents in pt'scityProbe ptfor infothat mayprequalifyPt does nothave time toparticipate;reassure sitecan confirmscheduleHard topronouncename? -Ask patientHard topronouncename? -Ask patientScared to trynew meds;reassure ptAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Ask patients forreferrals (otherpeople tha maybe interested)in other studies.Ask abouttheirweather(1-2mins.)How pt hasbeen doingsincediagnosis?Pt does nothave time toparticipate;reassure sitecan confirmscheduleAsk abouttheirweather(1-2mins.)NI; offer privacypolicy when ptdoes not wantto giveinformationRead thestudydescrptionfrom landingpageRequirednote when ptdeclinesother studiesEarn QA~ 110%or higherTEAMGOLDENLIGHTRequirednote when ptdeclinesother studiesSearchpreviouslyrequestedstudiesNI; Distance- offer othersites and/ orstudies intheir areaSearchpreviouslyrequestedstudiesEarn QA~ 107%or higher(Re-assure)Show empathy;pt does notthink they willprequalifyAdvise PTsite to reachout (Non-PQS Sites)NI; offer privacypolicy when ptdoes not wantto giveinformationBuild Rapport- mentioncurrentevents in pt'scitypt on theroad and mayhave someserviceinterruptionHow does thept feel (or thing)about theirtreatment/discorderpt on theroad and mayhave someserviceinterruptionRead thestudydescrptionfrom landingpageFind alternativestudies specificto theirsymptoms ifthey DNQAdvise PTsite to reachout (Non-PQS Sites)How pt hasbeen doingsincediagnosis?Offerhelpfulhotlines forpreventionExplore anycommon(ground) withthe ptEarn QA~ 107%or higherHow does thept feel (or thing)about theirtreatment/discorder(Re-assure)Show empathy;pt does notthink they willprequalifyExplore anycommon(ground) withthe ptEarn QA~ 110%or higherConsistent useof the ptname,ethroughout call(at least 3xs)Scared to trynew meds;reassure ptOfferotherstudicesFind alternativestudies specificto theirsymptoms ifthey DNQBuild Rapport- mentioncurrentevents in pt'scityProbe ptfor infothat mayprequalifyPt does nothave time toparticipate;reassure sitecan confirmschedule

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hard to pronounce name? - Ask patient
  2. Hard to pronounce name? - Ask patient
  3. Scared to try new meds; reassure pt
  4. Ask patients for referrals (other people tha may be interested) in other studies.
  5. Ask patients for referrals (other people tha may be interested) in other studies.
  6. Ask about their weather (1-2mins.)
  7. How pt has been doing since diagnosis?
  8. Pt does not have time to participate; reassure site can confirm schedule
  9. Ask about their weather (1-2mins.)
  10. NI; offer privacy policy when pt does not want to give information
  11. Read the study descrption from landing page
  12. Required note when pt declines other studies
  13. Earn QA ~ 110% or higher
  14. TEAM GOLDEN LIGHT
  15. Required note when pt declines other studies
  16. Search previously requested studies
  17. NI; Distance - offer other sites and/ or studies in their area
  18. Search previously requested studies
  19. Earn QA ~ 107% or higher
  20. (Re-assure) Show empathy; pt does not think they will prequalify
  21. Advise PT site to reach out (Non-PQS Sites)
  22. NI; offer privacy policy when pt does not want to give information
  23. Build Rapport - mention current events in pt's city
  24. pt on the road and may have some service interruption
  25. How does the pt feel (or thing) about their treatment/ discorder
  26. pt on the road and may have some service interruption
  27. Read the study descrption from landing page
  28. Find alternative studies specific to their symptoms if they DNQ
  29. Advise PT site to reach out (Non-PQS Sites)
  30. How pt has been doing since diagnosis?
  31. Offer helpful hotlines for prevention
  32. Explore any common (ground) with the pt
  33. Earn QA ~ 107% or higher
  34. How does the pt feel (or thing) about their treatment/ discorder
  35. (Re-assure) Show empathy; pt does not think they will prequalify
  36. Explore any common (ground) with the pt
  37. Earn QA ~ 110% or higher
  38. Consistent use of the pt name,e throughout call (at least 3xs)
  39. Scared to try new meds; reassure pt

  40. Offer other studices
  41. Find alternative studies specific to their symptoms if they DNQ
  42. Build Rapport - mention current events in pt's city
  43. Probe pt for info that may prequalify
  44. Pt does not have time to participate; reassure site can confirm schedule