Find alternativestudies specificto theirsymptoms ifthey DNQExplore anycommon(ground) withthe pt(Re-assure)Show empathy;pt does notthink they willprequalifyNI; offer privacypolicy when ptdoes not wantto giveinformationAsk abouttheirweather(1-2mins.)Build Rapport- mentioncurrentevents in pt'scityOfferotherstudicesRequirednote when ptdeclinesother studiesRead thestudydescrptionfrom landingpageScared to trynew meds;reassure ptHard topronouncename? -Ask patientAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Ask patients forreferrals (otherpeople tha maybe interested)in other studies.SearchpreviouslyrequestedstudiesEarn QA~ 110%or higherRequirednote when ptdeclinesother studiesFind alternativestudies specificto theirsymptoms ifthey DNQHow does thept feel (or thing)about theirtreatment/discorderPt does nothave time toparticipate;reassure sitecan confirmscheduleEarn QA~ 107%or higherHow pt hasbeen doingsincediagnosis?How does thept feel (or thing)about theirtreatment/discorderAdvise PTsite to reachout (Non-PQS Sites)Offerhelpfulhotlines forpreventionNI; Distance- offer othersites and/ orstudies intheir area(Re-assure)Show empathy;pt does notthink they willprequalifypt on theroad and mayhave someserviceinterruptionAdvise PTsite to reachout (Non-PQS Sites)Build Rapport- mentioncurrentevents in pt'scityConsistent useof the ptname,ethroughout call(at least 3xs)Scared to trynew meds;reassure ptEarn QA~ 110%or higherHard topronouncename? -Ask patientPt does nothave time toparticipate;reassure sitecan confirmscheduleSearchpreviouslyrequestedstudiesTEAMGOLDENLIGHTpt on theroad and mayhave someserviceinterruptionHow pt hasbeen doingsincediagnosis?NI; offer privacypolicy when ptdoes not wantto giveinformationAsk abouttheirweather(1-2mins.)Explore anycommon(ground) withthe ptEarn QA~ 107%or higherRead thestudydescrptionfrom landingpageProbe ptfor infothat mayprequalifyFind alternativestudies specificto theirsymptoms ifthey DNQExplore anycommon(ground) withthe pt(Re-assure)Show empathy;pt does notthink they willprequalifyNI; offer privacypolicy when ptdoes not wantto giveinformationAsk abouttheirweather(1-2mins.)Build Rapport- mentioncurrentevents in pt'scityOfferotherstudicesRequirednote when ptdeclinesother studiesRead thestudydescrptionfrom landingpageScared to trynew meds;reassure ptHard topronouncename? -Ask patientAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Ask patients forreferrals (otherpeople tha maybe interested)in other studies.SearchpreviouslyrequestedstudiesEarn QA~ 110%or higherRequirednote when ptdeclinesother studiesFind alternativestudies specificto theirsymptoms ifthey DNQHow does thept feel (or thing)about theirtreatment/discorderPt does nothave time toparticipate;reassure sitecan confirmscheduleEarn QA~ 107%or higherHow pt hasbeen doingsincediagnosis?How does thept feel (or thing)about theirtreatment/discorderAdvise PTsite to reachout (Non-PQS Sites)Offerhelpfulhotlines forpreventionNI; Distance- offer othersites and/ orstudies intheir area(Re-assure)Show empathy;pt does notthink they willprequalifypt on theroad and mayhave someserviceinterruptionAdvise PTsite to reachout (Non-PQS Sites)Build Rapport- mentioncurrentevents in pt'scityConsistent useof the ptname,ethroughout call(at least 3xs)Scared to trynew meds;reassure ptEarn QA~ 110%or higherHard topronouncename? -Ask patientPt does nothave time toparticipate;reassure sitecan confirmscheduleSearchpreviouslyrequestedstudiesTEAMGOLDENLIGHTpt on theroad and mayhave someserviceinterruptionHow pt hasbeen doingsincediagnosis?NI; offer privacypolicy when ptdoes not wantto giveinformationAsk abouttheirweather(1-2mins.)Explore anycommon(ground) withthe ptEarn QA~ 107%or higherRead thestudydescrptionfrom landingpageProbe ptfor infothat mayprequalify

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Find alternative studies specific to their symptoms if they DNQ
  2. Explore any common (ground) with the pt
  3. (Re-assure) Show empathy; pt does not think they will prequalify
  4. NI; offer privacy policy when pt does not want to give information
  5. Ask about their weather (1-2mins.)
  6. Build Rapport - mention current events in pt's city

  7. Offer other studices
  8. Required note when pt declines other studies
  9. Read the study descrption from landing page
  10. Scared to try new meds; reassure pt
  11. Hard to pronounce name? - Ask patient
  12. Ask patients for referrals (other people tha may be interested) in other studies.
  13. Ask patients for referrals (other people tha may be interested) in other studies.
  14. Search previously requested studies
  15. Earn QA ~ 110% or higher
  16. Required note when pt declines other studies
  17. Find alternative studies specific to their symptoms if they DNQ
  18. How does the pt feel (or thing) about their treatment/ discorder
  19. Pt does not have time to participate; reassure site can confirm schedule
  20. Earn QA ~ 107% or higher
  21. How pt has been doing since diagnosis?
  22. How does the pt feel (or thing) about their treatment/ discorder
  23. Advise PT site to reach out (Non-PQS Sites)
  24. Offer helpful hotlines for prevention
  25. NI; Distance - offer other sites and/ or studies in their area
  26. (Re-assure) Show empathy; pt does not think they will prequalify
  27. pt on the road and may have some service interruption
  28. Advise PT site to reach out (Non-PQS Sites)
  29. Build Rapport - mention current events in pt's city
  30. Consistent use of the pt name,e throughout call (at least 3xs)
  31. Scared to try new meds; reassure pt
  32. Earn QA ~ 110% or higher
  33. Hard to pronounce name? - Ask patient
  34. Pt does not have time to participate; reassure site can confirm schedule
  35. Search previously requested studies
  36. TEAM GOLDEN LIGHT
  37. pt on the road and may have some service interruption
  38. How pt has been doing since diagnosis?
  39. NI; offer privacy policy when pt does not want to give information
  40. Ask about their weather (1-2mins.)
  41. Explore any common (ground) with the pt
  42. Earn QA ~ 107% or higher
  43. Read the study descrption from landing page
  44. Probe pt for info that may prequalify