SearchpreviouslyrequestedstudiesPt does nothave time toparticipate;reassure sitecan confirmscheduleAsk abouttheirweather(1-2mins.)Find alternativestudies specificto theirsymptoms ifthey DNQAsk patients forreferrals (otherpeople tha maybe interested)in other studies.(Re-assure)Show empathy;pt does notthink they willprequalifyRead thestudydescrptionfrom landingpagept on theroad and mayhave someserviceinterruptionEarn QA~ 110%or higherRead thestudydescrptionfrom landingpageHow does thept feel (or thing)about theirtreatment/discorderRequirednote when ptdeclinesother studiesScared to trynew meds;reassure ptOfferotherstudicesPt does nothave time toparticipate;reassure sitecan confirmscheduleHard topronouncename? -Ask patientFind alternativestudies specificto theirsymptoms ifthey DNQNI; offer privacypolicy when ptdoes not wantto giveinformationEarn QA~ 107%or higher(Re-assure)Show empathy;pt does notthink they willprequalifyNI; offer privacypolicy when ptdoes not wantto giveinformationTEAMGOLDENLIGHTAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Build Rapport- mentioncurrentevents in pt'scityOfferhelpfulhotlines forpreventionSearchpreviouslyrequestedstudiesEarn QA~ 110%or higherBuild Rapport- mentioncurrentevents in pt'scityHow pt hasbeen doingsincediagnosis?How pt hasbeen doingsincediagnosis?Advise PTsite to reachout (Non-PQS Sites)Consistent useof the ptname,ethroughout call(at least 3xs)Probe ptfor infothat mayprequalifyScared to trynew meds;reassure ptAsk abouttheirweather(1-2mins.)Earn QA~ 107%or higherNI; Distance- offer othersites and/ orstudies intheir areaHard topronouncename? -Ask patientExplore anycommon(ground) withthe ptExplore anycommon(ground) withthe ptRequirednote when ptdeclinesother studiesHow does thept feel (or thing)about theirtreatment/discorderAdvise PTsite to reachout (Non-PQS Sites)pt on theroad and mayhave someserviceinterruptionSearchpreviouslyrequestedstudiesPt does nothave time toparticipate;reassure sitecan confirmscheduleAsk abouttheirweather(1-2mins.)Find alternativestudies specificto theirsymptoms ifthey DNQAsk patients forreferrals (otherpeople tha maybe interested)in other studies.(Re-assure)Show empathy;pt does notthink they willprequalifyRead thestudydescrptionfrom landingpagept on theroad and mayhave someserviceinterruptionEarn QA~ 110%or higherRead thestudydescrptionfrom landingpageHow does thept feel (or thing)about theirtreatment/discorderRequirednote when ptdeclinesother studiesScared to trynew meds;reassure ptOfferotherstudicesPt does nothave time toparticipate;reassure sitecan confirmscheduleHard topronouncename? -Ask patientFind alternativestudies specificto theirsymptoms ifthey DNQNI; offer privacypolicy when ptdoes not wantto giveinformationEarn QA~ 107%or higher(Re-assure)Show empathy;pt does notthink they willprequalifyNI; offer privacypolicy when ptdoes not wantto giveinformationTEAMGOLDENLIGHTAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Build Rapport- mentioncurrentevents in pt'scityOfferhelpfulhotlines forpreventionSearchpreviouslyrequestedstudiesEarn QA~ 110%or higherBuild Rapport- mentioncurrentevents in pt'scityHow pt hasbeen doingsincediagnosis?How pt hasbeen doingsincediagnosis?Advise PTsite to reachout (Non-PQS Sites)Consistent useof the ptname,ethroughout call(at least 3xs)Probe ptfor infothat mayprequalifyScared to trynew meds;reassure ptAsk abouttheirweather(1-2mins.)Earn QA~ 107%or higherNI; Distance- offer othersites and/ orstudies intheir areaHard topronouncename? -Ask patientExplore anycommon(ground) withthe ptExplore anycommon(ground) withthe ptRequirednote when ptdeclinesother studiesHow does thept feel (or thing)about theirtreatment/discorderAdvise PTsite to reachout (Non-PQS Sites)pt on theroad and mayhave someserviceinterruption

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Search previously requested studies
  2. Pt does not have time to participate; reassure site can confirm schedule
  3. Ask about their weather (1-2mins.)
  4. Find alternative studies specific to their symptoms if they DNQ
  5. Ask patients for referrals (other people tha may be interested) in other studies.
  6. (Re-assure) Show empathy; pt does not think they will prequalify
  7. Read the study descrption from landing page
  8. pt on the road and may have some service interruption
  9. Earn QA ~ 110% or higher
  10. Read the study descrption from landing page
  11. How does the pt feel (or thing) about their treatment/ discorder
  12. Required note when pt declines other studies
  13. Scared to try new meds; reassure pt

  14. Offer other studices
  15. Pt does not have time to participate; reassure site can confirm schedule
  16. Hard to pronounce name? - Ask patient
  17. Find alternative studies specific to their symptoms if they DNQ
  18. NI; offer privacy policy when pt does not want to give information
  19. Earn QA ~ 107% or higher
  20. (Re-assure) Show empathy; pt does not think they will prequalify
  21. NI; offer privacy policy when pt does not want to give information
  22. TEAM GOLDEN LIGHT
  23. Ask patients for referrals (other people tha may be interested) in other studies.
  24. Build Rapport - mention current events in pt's city
  25. Offer helpful hotlines for prevention
  26. Search previously requested studies
  27. Earn QA ~ 110% or higher
  28. Build Rapport - mention current events in pt's city
  29. How pt has been doing since diagnosis?
  30. How pt has been doing since diagnosis?
  31. Advise PT site to reach out (Non-PQS Sites)
  32. Consistent use of the pt name,e throughout call (at least 3xs)
  33. Probe pt for info that may prequalify
  34. Scared to try new meds; reassure pt
  35. Ask about their weather (1-2mins.)
  36. Earn QA ~ 107% or higher
  37. NI; Distance - offer other sites and/ or studies in their area
  38. Hard to pronounce name? - Ask patient
  39. Explore any common (ground) with the pt
  40. Explore any common (ground) with the pt
  41. Required note when pt declines other studies
  42. How does the pt feel (or thing) about their treatment/ discorder
  43. Advise PT site to reach out (Non-PQS Sites)
  44. pt on the road and may have some service interruption