Ask abouttheirweather(1-2mins.)Earn QA~ 110%or higherHow pt hasbeen doingsincediagnosis?SearchpreviouslyrequestedstudiesTEAMGOLDENLIGHTHard topronouncename? -Ask patientScared to trynew meds;reassure ptSearchpreviouslyrequestedstudiesNI; Distance- offer othersites and/ orstudies intheir areaHard topronouncename? -Ask patientOfferotherstudicesBuild Rapport- mentioncurrentevents in pt'scity(Re-assure)Show empathy;pt does notthink they willprequalifyRead thestudydescrptionfrom landingpageAdvise PTsite to reachout (Non-PQS Sites)Ask patients forreferrals (otherpeople tha maybe interested)in other studies.Requirednote when ptdeclinesother studiesRequirednote when ptdeclinesother studiesEarn QA~ 110%or higherFind alternativestudies specificto theirsymptoms ifthey DNQEarn QA~ 107%or higherFind alternativestudies specificto theirsymptoms ifthey DNQEarn QA~ 107%or higher(Re-assure)Show empathy;pt does notthink they willprequalifyAdvise PTsite to reachout (Non-PQS Sites)Explore anycommon(ground) withthe ptHow pt hasbeen doingsincediagnosis?How does thept feel (or thing)about theirtreatment/discorderHow does thept feel (or thing)about theirtreatment/discorderConsistent useof the ptname,ethroughout call(at least 3xs)Ask abouttheirweather(1-2mins.)Ask patients forreferrals (otherpeople tha maybe interested)in other studies.Explore anycommon(ground) withthe ptNI; offer privacypolicy when ptdoes not wantto giveinformationOfferhelpfulhotlines forpreventionPt does nothave time toparticipate;reassure sitecan confirmscheduleBuild Rapport- mentioncurrentevents in pt'scityProbe ptfor infothat mayprequalifyRead thestudydescrptionfrom landingpagept on theroad and mayhave someserviceinterruptionpt on theroad and mayhave someserviceinterruptionNI; offer privacypolicy when ptdoes not wantto giveinformationPt does nothave time toparticipate;reassure sitecan confirmscheduleScared to trynew meds;reassure ptAsk abouttheirweather(1-2mins.)Earn QA~ 110%or higherHow pt hasbeen doingsincediagnosis?SearchpreviouslyrequestedstudiesTEAMGOLDENLIGHTHard topronouncename? -Ask patientScared to trynew meds;reassure ptSearchpreviouslyrequestedstudiesNI; Distance- offer othersites and/ orstudies intheir areaHard topronouncename? -Ask patientOfferotherstudicesBuild Rapport- mentioncurrentevents in pt'scity(Re-assure)Show empathy;pt does notthink they willprequalifyRead thestudydescrptionfrom landingpageAdvise PTsite to reachout (Non-PQS Sites)Ask patients forreferrals (otherpeople tha maybe interested)in other studies.Requirednote when ptdeclinesother studiesRequirednote when ptdeclinesother studiesEarn QA~ 110%or higherFind alternativestudies specificto theirsymptoms ifthey DNQEarn QA~ 107%or higherFind alternativestudies specificto theirsymptoms ifthey DNQEarn QA~ 107%or higher(Re-assure)Show empathy;pt does notthink they willprequalifyAdvise PTsite to reachout (Non-PQS Sites)Explore anycommon(ground) withthe ptHow pt hasbeen doingsincediagnosis?How does thept feel (or thing)about theirtreatment/discorderHow does thept feel (or thing)about theirtreatment/discorderConsistent useof the ptname,ethroughout call(at least 3xs)Ask abouttheirweather(1-2mins.)Ask patients forreferrals (otherpeople tha maybe interested)in other studies.Explore anycommon(ground) withthe ptNI; offer privacypolicy when ptdoes not wantto giveinformationOfferhelpfulhotlines forpreventionPt does nothave time toparticipate;reassure sitecan confirmscheduleBuild Rapport- mentioncurrentevents in pt'scityProbe ptfor infothat mayprequalifyRead thestudydescrptionfrom landingpagept on theroad and mayhave someserviceinterruptionpt on theroad and mayhave someserviceinterruptionNI; offer privacypolicy when ptdoes not wantto giveinformationPt does nothave time toparticipate;reassure sitecan confirmscheduleScared to trynew meds;reassure pt

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
  1. Ask about their weather (1-2mins.)
  2. Earn QA ~ 110% or higher
  3. How pt has been doing since diagnosis?
  4. Search previously requested studies
  5. TEAM GOLDEN LIGHT
  6. Hard to pronounce name? - Ask patient
  7. Scared to try new meds; reassure pt
  8. Search previously requested studies
  9. NI; Distance - offer other sites and/ or studies in their area
  10. Hard to pronounce name? - Ask patient

  11. Offer other studices
  12. Build Rapport - mention current events in pt's city
  13. (Re-assure) Show empathy; pt does not think they will prequalify
  14. Read the study descrption from landing page
  15. Advise PT site to reach out (Non-PQS Sites)
  16. Ask patients for referrals (other people tha may be interested) in other studies.
  17. Required note when pt declines other studies
  18. Required note when pt declines other studies
  19. Earn QA ~ 110% or higher
  20. Find alternative studies specific to their symptoms if they DNQ
  21. Earn QA ~ 107% or higher
  22. Find alternative studies specific to their symptoms if they DNQ
  23. Earn QA ~ 107% or higher
  24. (Re-assure) Show empathy; pt does not think they will prequalify
  25. Advise PT site to reach out (Non-PQS Sites)
  26. Explore any common (ground) with the pt
  27. How pt has been doing since diagnosis?
  28. How does the pt feel (or thing) about their treatment/ discorder
  29. How does the pt feel (or thing) about their treatment/ discorder
  30. Consistent use of the pt name,e throughout call (at least 3xs)
  31. Ask about their weather (1-2mins.)
  32. Ask patients for referrals (other people tha may be interested) in other studies.
  33. Explore any common (ground) with the pt
  34. NI; offer privacy policy when pt does not want to give information
  35. Offer helpful hotlines for prevention
  36. Pt does not have time to participate; reassure site can confirm schedule
  37. Build Rapport - mention current events in pt's city
  38. Probe pt for info that may prequalify
  39. Read the study descrption from landing page
  40. pt on the road and may have some service interruption
  41. pt on the road and may have some service interruption
  42. NI; offer privacy policy when pt does not want to give information
  43. Pt does not have time to participate; reassure site can confirm schedule
  44. Scared to try new meds; reassure pt