How does thept feel (or thing)about theirtreatment/discorderTEAMGOLDENLIGHTRead thestudydescrptionfrom landingpageAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Consistent useof the ptname,ethroughout call(at least 3xs)Requirednote when ptdeclinesother studiesBuild Rapport- mentioncurrentevents in pt'scityNI; offer privacypolicy when ptdoes not wantto giveinformation(Re-assure)Show empathy;pt does notthink they willprequalifyEarn QA~ 110%or higherProbe ptfor infothat mayprequalifyPt does nothave time toparticipate;reassure sitecan confirmscheduleAdvise PTsite to reachout (Non-PQS Sites)Offerhelpfulhotlines forpreventionRequirednote when ptdeclinesother studiesFind alternativestudies specificto theirsymptoms ifthey DNQAdvise PTsite to reachout (Non-PQS Sites)(Re-assure)Show empathy;pt does notthink they willprequalifyEarn QA~ 110%or higherpt on theroad and mayhave someserviceinterruptionEarn QA~ 107%or higherOfferotherstudicesSearchpreviouslyrequestedstudiesHow pt hasbeen doingsincediagnosis?Ask abouttheirweather(1-2mins.)Find alternativestudies specificto theirsymptoms ifthey DNQHard topronouncename? -Ask patientAsk patients forreferrals (otherpeople tha maybe interested)in other studies.How pt hasbeen doingsincediagnosis?Earn QA~ 107%or higherPt does nothave time toparticipate;reassure sitecan confirmscheduleScared to trynew meds;reassure ptRead thestudydescrptionfrom landingpageExplore anycommon(ground) withthe ptNI; Distance- offer othersites and/ orstudies intheir areaAsk abouttheirweather(1-2mins.)Build Rapport- mentioncurrentevents in pt'scityNI; offer privacypolicy when ptdoes not wantto giveinformationpt on theroad and mayhave someserviceinterruptionHard topronouncename? -Ask patientHow does thept feel (or thing)about theirtreatment/discorderScared to trynew meds;reassure ptExplore anycommon(ground) withthe ptSearchpreviouslyrequestedstudiesHow does thept feel (or thing)about theirtreatment/discorderTEAMGOLDENLIGHTRead thestudydescrptionfrom landingpageAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Consistent useof the ptname,ethroughout call(at least 3xs)Requirednote when ptdeclinesother studiesBuild Rapport- mentioncurrentevents in pt'scityNI; offer privacypolicy when ptdoes not wantto giveinformation(Re-assure)Show empathy;pt does notthink they willprequalifyEarn QA~ 110%or higherProbe ptfor infothat mayprequalifyPt does nothave time toparticipate;reassure sitecan confirmscheduleAdvise PTsite to reachout (Non-PQS Sites)Offerhelpfulhotlines forpreventionRequirednote when ptdeclinesother studiesFind alternativestudies specificto theirsymptoms ifthey DNQAdvise PTsite to reachout (Non-PQS Sites)(Re-assure)Show empathy;pt does notthink they willprequalifyEarn QA~ 110%or higherpt on theroad and mayhave someserviceinterruptionEarn QA~ 107%or higherOfferotherstudicesSearchpreviouslyrequestedstudiesHow pt hasbeen doingsincediagnosis?Ask abouttheirweather(1-2mins.)Find alternativestudies specificto theirsymptoms ifthey DNQHard topronouncename? -Ask patientAsk patients forreferrals (otherpeople tha maybe interested)in other studies.How pt hasbeen doingsincediagnosis?Earn QA~ 107%or higherPt does nothave time toparticipate;reassure sitecan confirmscheduleScared to trynew meds;reassure ptRead thestudydescrptionfrom landingpageExplore anycommon(ground) withthe ptNI; Distance- offer othersites and/ orstudies intheir areaAsk abouttheirweather(1-2mins.)Build Rapport- mentioncurrentevents in pt'scityNI; offer privacypolicy when ptdoes not wantto giveinformationpt on theroad and mayhave someserviceinterruptionHard topronouncename? -Ask patientHow does thept feel (or thing)about theirtreatment/discorderScared to trynew meds;reassure ptExplore anycommon(ground) withthe ptSearchpreviouslyrequestedstudies

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. How does the pt feel (or thing) about their treatment/ discorder
  2. TEAM GOLDEN LIGHT
  3. Read the study descrption from landing page
  4. Ask patients for referrals (other people tha may be interested) in other studies.
  5. Consistent use of the pt name,e throughout call (at least 3xs)
  6. Required note when pt declines other studies
  7. Build Rapport - mention current events in pt's city
  8. NI; offer privacy policy when pt does not want to give information
  9. (Re-assure) Show empathy; pt does not think they will prequalify
  10. Earn QA ~ 110% or higher
  11. Probe pt for info that may prequalify
  12. Pt does not have time to participate; reassure site can confirm schedule
  13. Advise PT site to reach out (Non-PQS Sites)
  14. Offer helpful hotlines for prevention
  15. Required note when pt declines other studies
  16. Find alternative studies specific to their symptoms if they DNQ
  17. Advise PT site to reach out (Non-PQS Sites)
  18. (Re-assure) Show empathy; pt does not think they will prequalify
  19. Earn QA ~ 110% or higher
  20. pt on the road and may have some service interruption
  21. Earn QA ~ 107% or higher

  22. Offer other studices
  23. Search previously requested studies
  24. How pt has been doing since diagnosis?
  25. Ask about their weather (1-2mins.)
  26. Find alternative studies specific to their symptoms if they DNQ
  27. Hard to pronounce name? - Ask patient
  28. Ask patients for referrals (other people tha may be interested) in other studies.
  29. How pt has been doing since diagnosis?
  30. Earn QA ~ 107% or higher
  31. Pt does not have time to participate; reassure site can confirm schedule
  32. Scared to try new meds; reassure pt
  33. Read the study descrption from landing page
  34. Explore any common (ground) with the pt
  35. NI; Distance - offer other sites and/ or studies in their area
  36. Ask about their weather (1-2mins.)
  37. Build Rapport - mention current events in pt's city
  38. NI; offer privacy policy when pt does not want to give information
  39. pt on the road and may have some service interruption
  40. Hard to pronounce name? - Ask patient
  41. How does the pt feel (or thing) about their treatment/ discorder
  42. Scared to try new meds; reassure pt
  43. Explore any common (ground) with the pt
  44. Search previously requested studies