Earn QA~ 107%or higherAdvise PTsite to reachout (Non-PQS Sites)OfferotherstudicesExplore anycommon(ground) withthe ptEarn QA~ 110%or higherHow does thept feel (or thing)about theirtreatment/discorderHow pt hasbeen doingsincediagnosis?Pt does nothave time toparticipate;reassure sitecan confirmschedule(Re-assure)Show empathy;pt does notthink they willprequalifyPt does nothave time toparticipate;reassure sitecan confirmscheduleEarn QA~ 107%or higherScared to trynew meds;reassure ptBuild Rapport- mentioncurrentevents in pt'scityFind alternativestudies specificto theirsymptoms ifthey DNQHow does thept feel (or thing)about theirtreatment/discorderEarn QA~ 110%or higherRead thestudydescrptionfrom landingpageExplore anycommon(ground) withthe ptFind alternativestudies specificto theirsymptoms ifthey DNQpt on theroad and mayhave someserviceinterruptionRead thestudydescrptionfrom landingpageAsk abouttheirweather(1-2mins.)How pt hasbeen doingsincediagnosis?NI; offer privacypolicy when ptdoes not wantto giveinformationAdvise PTsite to reachout (Non-PQS Sites)Ask patients forreferrals (otherpeople tha maybe interested)in other studies.Requirednote when ptdeclinesother studiesSearchpreviouslyrequestedstudiespt on theroad and mayhave someserviceinterruptionBuild Rapport- mentioncurrentevents in pt'scityAsk patients forreferrals (otherpeople tha maybe interested)in other studies.NI; offer privacypolicy when ptdoes not wantto giveinformationTEAMGOLDENLIGHTHard topronouncename? -Ask patientRequirednote when ptdeclinesother studiesOfferhelpfulhotlines forpreventionHard topronouncename? -Ask patient(Re-assure)Show empathy;pt does notthink they willprequalifyAsk abouttheirweather(1-2mins.)Probe ptfor infothat mayprequalifyScared to trynew meds;reassure ptSearchpreviouslyrequestedstudiesConsistent useof the ptname,ethroughout call(at least 3xs)NI; Distance- offer othersites and/ orstudies intheir areaEarn QA~ 107%or higherAdvise PTsite to reachout (Non-PQS Sites)OfferotherstudicesExplore anycommon(ground) withthe ptEarn QA~ 110%or higherHow does thept feel (or thing)about theirtreatment/discorderHow pt hasbeen doingsincediagnosis?Pt does nothave time toparticipate;reassure sitecan confirmschedule(Re-assure)Show empathy;pt does notthink they willprequalifyPt does nothave time toparticipate;reassure sitecan confirmscheduleEarn QA~ 107%or higherScared to trynew meds;reassure ptBuild Rapport- mentioncurrentevents in pt'scityFind alternativestudies specificto theirsymptoms ifthey DNQHow does thept feel (or thing)about theirtreatment/discorderEarn QA~ 110%or higherRead thestudydescrptionfrom landingpageExplore anycommon(ground) withthe ptFind alternativestudies specificto theirsymptoms ifthey DNQpt on theroad and mayhave someserviceinterruptionRead thestudydescrptionfrom landingpageAsk abouttheirweather(1-2mins.)How pt hasbeen doingsincediagnosis?NI; offer privacypolicy when ptdoes not wantto giveinformationAdvise PTsite to reachout (Non-PQS Sites)Ask patients forreferrals (otherpeople tha maybe interested)in other studies.Requirednote when ptdeclinesother studiesSearchpreviouslyrequestedstudiespt on theroad and mayhave someserviceinterruptionBuild Rapport- mentioncurrentevents in pt'scityAsk patients forreferrals (otherpeople tha maybe interested)in other studies.NI; offer privacypolicy when ptdoes not wantto giveinformationTEAMGOLDENLIGHTHard topronouncename? -Ask patientRequirednote when ptdeclinesother studiesOfferhelpfulhotlines forpreventionHard topronouncename? -Ask patient(Re-assure)Show empathy;pt does notthink they willprequalifyAsk abouttheirweather(1-2mins.)Probe ptfor infothat mayprequalifyScared to trynew meds;reassure ptSearchpreviouslyrequestedstudiesConsistent useof the ptname,ethroughout call(at least 3xs)NI; Distance- offer othersites and/ orstudies intheir area

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Earn QA ~ 107% or higher
  2. Advise PT site to reach out (Non-PQS Sites)

  3. Offer other studices
  4. Explore any common (ground) with the pt
  5. Earn QA ~ 110% or higher
  6. How does the pt feel (or thing) about their treatment/ discorder
  8. How pt has been doing since diagnosis?
  9. Pt does not have time to participate; reassure site can confirm schedule
  11. (Re-assure) Show empathy; pt does not think they will prequalify
  12. Pt does not have time to participate; reassure site can confirm schedule
  13. Earn QA ~ 107% or higher
  14. Scared to try new meds; reassure pt
  15. Build Rapport - mention current events in pt's city
  16. Find alternative studies specific to their symptoms if they DNQ
  17. How does the pt feel (or thing) about their treatment/ discorder
  18. Earn QA ~ 110% or higher
  19. Read the study descrption from landing page
  20. Explore any common (ground) with the pt
  22. Find alternative studies specific to their symptoms if they DNQ
  23. pt on the road and may have some service interruption
  24. Read the study descrption from landing page
  25. Ask about their weather (1-2mins.)
  26. How pt has been doing since diagnosis?
  27. NI; offer privacy policy when pt does not want to give information
  28. Advise PT site to reach out (Non-PQS Sites)
  29. Ask patients for referrals (other people tha may be interested) in other studies.
  30. Required note when pt declines other studies
  31. Search previously requested studies
  32. pt on the road and may have some service interruption
  33. Build Rapport - mention current events in pt's city
  34. Ask patients for referrals (other people tha may be interested) in other studies.
  35. NI; offer privacy policy when pt does not want to give information
  37. TEAM GOLDEN LIGHT
  38. Hard to pronounce name? - Ask patient
  39. Required note when pt declines other studies
  40. Offer helpful hotlines for prevention
  41. Hard to pronounce name? - Ask patient
  42. (Re-assure) Show empathy; pt does not think they will prequalify
  43. Ask about their weather (1-2mins.)
  44. Probe pt for info that may prequalify
  45. Scared to try new meds; reassure pt
  46. Search previously requested studies
  47. Consistent use of the pt name,e throughout call (at least 3xs)
  48. NI; Distance - offer other sites and/ or studies in their area