Requirednote when ptdeclinesother studiesHow pt hasbeen doingsincediagnosis?SearchpreviouslyrequestedstudiesHard topronouncename? -Ask patientOfferotherstudicesEarn QA~ 110%or higherAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Hard topronouncename? -Ask patientConsistent useof the ptname,ethroughout call(at least 3xs)Explore anycommon(ground) withthe pt(Re-assure)Show empathy;pt does notthink they willprequalifyOfferhelpfulhotlines forpreventionHow does thept feel (or thing)about theirtreatment/discorderProbe ptfor infothat mayprequalifyFind alternativestudies specificto theirsymptoms ifthey DNQpt on theroad and mayhave someserviceinterruptionScared to trynew meds;reassure ptpt on theroad and mayhave someserviceinterruptionBuild Rapport- mentioncurrentevents in pt'scityAsk abouttheirweather(1-2mins.)Earn QA~ 110%or higherHow does thept feel (or thing)about theirtreatment/discorderExplore anycommon(ground) withthe ptAdvise PTsite to reachout (Non-PQS Sites)Scared to trynew meds;reassure ptEarn QA~ 107%or higherNI; offer privacypolicy when ptdoes not wantto giveinformationRequirednote when ptdeclinesother studiesSearchpreviouslyrequestedstudiesNI; offer privacypolicy when ptdoes not wantto giveinformationNI; Distance- offer othersites and/ orstudies intheir areaRead thestudydescrptionfrom landingpageAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Pt does nothave time toparticipate;reassure sitecan confirmscheduleTEAMGOLDENLIGHTAdvise PTsite to reachout (Non-PQS Sites)(Re-assure)Show empathy;pt does notthink they willprequalifyPt does nothave time toparticipate;reassure sitecan confirmscheduleHow pt hasbeen doingsincediagnosis?Read thestudydescrptionfrom landingpageBuild Rapport- mentioncurrentevents in pt'scityFind alternativestudies specificto theirsymptoms ifthey DNQEarn QA~ 107%or higherAsk abouttheirweather(1-2mins.)Requirednote when ptdeclinesother studiesHow pt hasbeen doingsincediagnosis?SearchpreviouslyrequestedstudiesHard topronouncename? -Ask patientOfferotherstudicesEarn QA~ 110%or higherAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Hard topronouncename? -Ask patientConsistent useof the ptname,ethroughout call(at least 3xs)Explore anycommon(ground) withthe pt(Re-assure)Show empathy;pt does notthink they willprequalifyOfferhelpfulhotlines forpreventionHow does thept feel (or thing)about theirtreatment/discorderProbe ptfor infothat mayprequalifyFind alternativestudies specificto theirsymptoms ifthey DNQpt on theroad and mayhave someserviceinterruptionScared to trynew meds;reassure ptpt on theroad and mayhave someserviceinterruptionBuild Rapport- mentioncurrentevents in pt'scityAsk abouttheirweather(1-2mins.)Earn QA~ 110%or higherHow does thept feel (or thing)about theirtreatment/discorderExplore anycommon(ground) withthe ptAdvise PTsite to reachout (Non-PQS Sites)Scared to trynew meds;reassure ptEarn QA~ 107%or higherNI; offer privacypolicy when ptdoes not wantto giveinformationRequirednote when ptdeclinesother studiesSearchpreviouslyrequestedstudiesNI; offer privacypolicy when ptdoes not wantto giveinformationNI; Distance- offer othersites and/ orstudies intheir areaRead thestudydescrptionfrom landingpageAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Pt does nothave time toparticipate;reassure sitecan confirmscheduleTEAMGOLDENLIGHTAdvise PTsite to reachout (Non-PQS Sites)(Re-assure)Show empathy;pt does notthink they willprequalifyPt does nothave time toparticipate;reassure sitecan confirmscheduleHow pt hasbeen doingsincediagnosis?Read thestudydescrptionfrom landingpageBuild Rapport- mentioncurrentevents in pt'scityFind alternativestudies specificto theirsymptoms ifthey DNQEarn QA~ 107%or higherAsk abouttheirweather(1-2mins.)

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Required note when pt declines other studies
  2. How pt has been doing since diagnosis?
  3. Search previously requested studies
  4. Hard to pronounce name? - Ask patient

  5. Offer other studices
  6. Earn QA ~ 110% or higher
  7. Ask patients for referrals (other people tha may be interested) in other studies.
  8. Hard to pronounce name? - Ask patient
  9. Consistent use of the pt name,e throughout call (at least 3xs)
  10. Explore any common (ground) with the pt
  11. (Re-assure) Show empathy; pt does not think they will prequalify
  12. Offer helpful hotlines for prevention
  13. How does the pt feel (or thing) about their treatment/ discorder
  14. Probe pt for info that may prequalify
  15. Find alternative studies specific to their symptoms if they DNQ
  16. pt on the road and may have some service interruption
  17. Scared to try new meds; reassure pt
  18. pt on the road and may have some service interruption
  19. Build Rapport - mention current events in pt's city
  20. Ask about their weather (1-2mins.)
  21. Earn QA ~ 110% or higher
  22. How does the pt feel (or thing) about their treatment/ discorder
  23. Explore any common (ground) with the pt
  24. Advise PT site to reach out (Non-PQS Sites)
  25. Scared to try new meds; reassure pt
  26. Earn QA ~ 107% or higher
  27. NI; offer privacy policy when pt does not want to give information
  28. Required note when pt declines other studies
  29. Search previously requested studies
  30. NI; offer privacy policy when pt does not want to give information
  31. NI; Distance - offer other sites and/ or studies in their area
  32. Read the study descrption from landing page
  33. Ask patients for referrals (other people tha may be interested) in other studies.
  34. Pt does not have time to participate; reassure site can confirm schedule
  35. TEAM GOLDEN LIGHT
  36. Advise PT site to reach out (Non-PQS Sites)
  37. (Re-assure) Show empathy; pt does not think they will prequalify
  38. Pt does not have time to participate; reassure site can confirm schedule
  39. How pt has been doing since diagnosis?
  40. Read the study descrption from landing page
  41. Build Rapport - mention current events in pt's city
  42. Find alternative studies specific to their symptoms if they DNQ
  43. Earn QA ~ 107% or higher
  44. Ask about their weather (1-2mins.)