Scared to trynew meds;reassure pt(Re-assure)Show empathy;pt does notthink they willprequalifyAdvise PTsite to reachout (Non-PQS Sites)NI; Distance- offer othersites and/ orstudies intheir areaAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Hard topronouncename? -Ask patientConsistent useof the ptname,ethroughout call(at least 3xs)Read thestudydescrptionfrom landingpageRead thestudydescrptionfrom landingpageExplore anycommon(ground) withthe ptSearchpreviouslyrequestedstudiesFind alternativestudies specificto theirsymptoms ifthey DNQAsk abouttheirweather(1-2mins.)Earn QA~ 107%or higherExplore anycommon(ground) withthe ptHow does thept feel (or thing)about theirtreatment/discorderAdvise PTsite to reachout (Non-PQS Sites)Offerhelpfulhotlines forpreventionOfferotherstudicesNI; offer privacypolicy when ptdoes not wantto giveinformationPt does nothave time toparticipate;reassure sitecan confirmscheduleRequirednote when ptdeclinesother studiesHow pt hasbeen doingsincediagnosis?NI; offer privacypolicy when ptdoes not wantto giveinformationpt on theroad and mayhave someserviceinterruptionSearchpreviouslyrequestedstudiesScared to trynew meds;reassure ptPt does nothave time toparticipate;reassure sitecan confirmscheduleRequirednote when ptdeclinesother studiesHow does thept feel (or thing)about theirtreatment/discorderEarn QA~ 110%or higherAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Hard topronouncename? -Ask patientEarn QA~ 110%or higherHow pt hasbeen doingsincediagnosis?pt on theroad and mayhave someserviceinterruptionBuild Rapport- mentioncurrentevents in pt'scity(Re-assure)Show empathy;pt does notthink they willprequalifyAsk abouttheirweather(1-2mins.)Find alternativestudies specificto theirsymptoms ifthey DNQProbe ptfor infothat mayprequalifyEarn QA~ 107%or higherTEAMGOLDENLIGHTBuild Rapport- mentioncurrentevents in pt'scityScared to trynew meds;reassure pt(Re-assure)Show empathy;pt does notthink they willprequalifyAdvise PTsite to reachout (Non-PQS Sites)NI; Distance- offer othersites and/ orstudies intheir areaAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Hard topronouncename? -Ask patientConsistent useof the ptname,ethroughout call(at least 3xs)Read thestudydescrptionfrom landingpageRead thestudydescrptionfrom landingpageExplore anycommon(ground) withthe ptSearchpreviouslyrequestedstudiesFind alternativestudies specificto theirsymptoms ifthey DNQAsk abouttheirweather(1-2mins.)Earn QA~ 107%or higherExplore anycommon(ground) withthe ptHow does thept feel (or thing)about theirtreatment/discorderAdvise PTsite to reachout (Non-PQS Sites)Offerhelpfulhotlines forpreventionOfferotherstudicesNI; offer privacypolicy when ptdoes not wantto giveinformationPt does nothave time toparticipate;reassure sitecan confirmscheduleRequirednote when ptdeclinesother studiesHow pt hasbeen doingsincediagnosis?NI; offer privacypolicy when ptdoes not wantto giveinformationpt on theroad and mayhave someserviceinterruptionSearchpreviouslyrequestedstudiesScared to trynew meds;reassure ptPt does nothave time toparticipate;reassure sitecan confirmscheduleRequirednote when ptdeclinesother studiesHow does thept feel (or thing)about theirtreatment/discorderEarn QA~ 110%or higherAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Hard topronouncename? -Ask patientEarn QA~ 110%or higherHow pt hasbeen doingsincediagnosis?pt on theroad and mayhave someserviceinterruptionBuild Rapport- mentioncurrentevents in pt'scity(Re-assure)Show empathy;pt does notthink they willprequalifyAsk abouttheirweather(1-2mins.)Find alternativestudies specificto theirsymptoms ifthey DNQProbe ptfor infothat mayprequalifyEarn QA~ 107%or higherTEAMGOLDENLIGHTBuild Rapport- mentioncurrentevents in pt'scity

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Scared to try new meds; reassure pt
  2. (Re-assure) Show empathy; pt does not think they will prequalify
  3. Advise PT site to reach out (Non-PQS Sites)
  4. NI; Distance - offer other sites and/ or studies in their area
  5. Ask patients for referrals (other people tha may be interested) in other studies.
  6. Hard to pronounce name? - Ask patient
  7. Consistent use of the pt name,e throughout call (at least 3xs)
  8. Read the study descrption from landing page
  9. Read the study descrption from landing page
  10. Explore any common (ground) with the pt
  11. Search previously requested studies
  12. Find alternative studies specific to their symptoms if they DNQ
  13. Ask about their weather (1-2mins.)
  14. Earn QA ~ 107% or higher
  15. Explore any common (ground) with the pt
  16. How does the pt feel (or thing) about their treatment/ discorder
  17. Advise PT site to reach out (Non-PQS Sites)
  18. Offer helpful hotlines for prevention

  19. Offer other studices
  20. NI; offer privacy policy when pt does not want to give information
  21. Pt does not have time to participate; reassure site can confirm schedule
  22. Required note when pt declines other studies
  23. How pt has been doing since diagnosis?
  24. NI; offer privacy policy when pt does not want to give information
  25. pt on the road and may have some service interruption
  26. Search previously requested studies
  27. Scared to try new meds; reassure pt
  28. Pt does not have time to participate; reassure site can confirm schedule
  29. Required note when pt declines other studies
  30. How does the pt feel (or thing) about their treatment/ discorder
  31. Earn QA ~ 110% or higher
  32. Ask patients for referrals (other people tha may be interested) in other studies.
  33. Hard to pronounce name? - Ask patient
  34. Earn QA ~ 110% or higher
  35. How pt has been doing since diagnosis?
  36. pt on the road and may have some service interruption
  37. Build Rapport - mention current events in pt's city
  38. (Re-assure) Show empathy; pt does not think they will prequalify
  39. Ask about their weather (1-2mins.)
  40. Find alternative studies specific to their symptoms if they DNQ
  41. Probe pt for info that may prequalify
  42. Earn QA ~ 107% or higher
  43. TEAM GOLDEN LIGHT
  44. Build Rapport - mention current events in pt's city