NI; Distance- offer othersites and/ orstudies intheir areaAsk abouttheirweather(1-2mins.)Hard topronouncename? -Ask patientHow pt hasbeen doingsincediagnosis?Find alternativestudies specificto theirsymptoms ifthey DNQAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Read thestudydescrptionfrom landingpageProbe ptfor infothat mayprequalifyBuild Rapport- mentioncurrentevents in pt'scityAsk abouttheirweather(1-2mins.)SearchpreviouslyrequestedstudiesEarn QA~ 107%or higherConsistent useof the ptname,ethroughout call(at least 3xs)Pt does nothave time toparticipate;reassure sitecan confirmscheduleHard topronouncename? -Ask patientOfferotherstudicesSearchpreviouslyrequestedstudiesHow does thept feel (or thing)about theirtreatment/discorderOfferhelpfulhotlines forpreventionNI; offer privacypolicy when ptdoes not wantto giveinformationRequirednote when ptdeclinesother studiesEarn QA~ 110%or higherRead thestudydescrptionfrom landingpageHow pt hasbeen doingsincediagnosis?TEAMGOLDENLIGHTpt on theroad and mayhave someserviceinterruptionScared to trynew meds;reassure ptFind alternativestudies specificto theirsymptoms ifthey DNQScared to trynew meds;reassure ptRequirednote when ptdeclinesother studiesAdvise PTsite to reachout (Non-PQS Sites)pt on theroad and mayhave someserviceinterruptionEarn QA~ 107%or higherBuild Rapport- mentioncurrentevents in pt'scityExplore anycommon(ground) withthe ptAsk patients forreferrals (otherpeople tha maybe interested)in other studies.(Re-assure)Show empathy;pt does notthink they willprequalifyHow does thept feel (or thing)about theirtreatment/discorderAdvise PTsite to reachout (Non-PQS Sites)Explore anycommon(ground) withthe pt(Re-assure)Show empathy;pt does notthink they willprequalifyNI; offer privacypolicy when ptdoes not wantto giveinformationPt does nothave time toparticipate;reassure sitecan confirmscheduleEarn QA~ 110%or higherNI; Distance- offer othersites and/ orstudies intheir areaAsk abouttheirweather(1-2mins.)Hard topronouncename? -Ask patientHow pt hasbeen doingsincediagnosis?Find alternativestudies specificto theirsymptoms ifthey DNQAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Read thestudydescrptionfrom landingpageProbe ptfor infothat mayprequalifyBuild Rapport- mentioncurrentevents in pt'scityAsk abouttheirweather(1-2mins.)SearchpreviouslyrequestedstudiesEarn QA~ 107%or higherConsistent useof the ptname,ethroughout call(at least 3xs)Pt does nothave time toparticipate;reassure sitecan confirmscheduleHard topronouncename? -Ask patientOfferotherstudicesSearchpreviouslyrequestedstudiesHow does thept feel (or thing)about theirtreatment/discorderOfferhelpfulhotlines forpreventionNI; offer privacypolicy when ptdoes not wantto giveinformationRequirednote when ptdeclinesother studiesEarn QA~ 110%or higherRead thestudydescrptionfrom landingpageHow pt hasbeen doingsincediagnosis?TEAMGOLDENLIGHTpt on theroad and mayhave someserviceinterruptionScared to trynew meds;reassure ptFind alternativestudies specificto theirsymptoms ifthey DNQScared to trynew meds;reassure ptRequirednote when ptdeclinesother studiesAdvise PTsite to reachout (Non-PQS Sites)pt on theroad and mayhave someserviceinterruptionEarn QA~ 107%or higherBuild Rapport- mentioncurrentevents in pt'scityExplore anycommon(ground) withthe ptAsk patients forreferrals (otherpeople tha maybe interested)in other studies.(Re-assure)Show empathy;pt does notthink they willprequalifyHow does thept feel (or thing)about theirtreatment/discorderAdvise PTsite to reachout (Non-PQS Sites)Explore anycommon(ground) withthe pt(Re-assure)Show empathy;pt does notthink they willprequalifyNI; offer privacypolicy when ptdoes not wantto giveinformationPt does nothave time toparticipate;reassure sitecan confirmscheduleEarn QA~ 110%or higher

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. NI; Distance - offer other sites and/ or studies in their area
  2. Ask about their weather (1-2mins.)
  3. Hard to pronounce name? - Ask patient
  4. How pt has been doing since diagnosis?
  5. Find alternative studies specific to their symptoms if they DNQ
  6. Ask patients for referrals (other people tha may be interested) in other studies.
  7. Read the study descrption from landing page
  8. Probe pt for info that may prequalify
  9. Build Rapport - mention current events in pt's city
  10. Ask about their weather (1-2mins.)
  11. Search previously requested studies
  12. Earn QA ~ 107% or higher
  13. Consistent use of the pt name,e throughout call (at least 3xs)
  14. Pt does not have time to participate; reassure site can confirm schedule
  15. Hard to pronounce name? - Ask patient

  16. Offer other studices
  17. Search previously requested studies
  18. How does the pt feel (or thing) about their treatment/ discorder
  19. Offer helpful hotlines for prevention
  20. NI; offer privacy policy when pt does not want to give information
  21. Required note when pt declines other studies
  22. Earn QA ~ 110% or higher
  23. Read the study descrption from landing page
  24. How pt has been doing since diagnosis?
  25. TEAM GOLDEN LIGHT
  26. pt on the road and may have some service interruption
  27. Scared to try new meds; reassure pt
  28. Find alternative studies specific to their symptoms if they DNQ
  29. Scared to try new meds; reassure pt
  30. Required note when pt declines other studies
  31. Advise PT site to reach out (Non-PQS Sites)
  32. pt on the road and may have some service interruption
  33. Earn QA ~ 107% or higher
  34. Build Rapport - mention current events in pt's city
  35. Explore any common (ground) with the pt
  36. Ask patients for referrals (other people tha may be interested) in other studies.
  37. (Re-assure) Show empathy; pt does not think they will prequalify
  38. How does the pt feel (or thing) about their treatment/ discorder
  39. Advise PT site to reach out (Non-PQS Sites)
  40. Explore any common (ground) with the pt
  41. (Re-assure) Show empathy; pt does not think they will prequalify
  42. NI; offer privacy policy when pt does not want to give information
  43. Pt does not have time to participate; reassure site can confirm schedule
  44. Earn QA ~ 110% or higher