How does thept feel (or thing)about theirtreatment/discorderBuild Rapport- mentioncurrentevents in pt'scityTEAMGOLDENLIGHTEarn QA~ 110%or higherEarn QA~ 107%or higherHard topronouncename? -Ask patientAsk patients forreferrals (otherpeople tha maybe interested)in other studies.pt on theroad and mayhave someserviceinterruptionHow pt hasbeen doingsincediagnosis?Read thestudydescrptionfrom landingpageAsk abouttheirweather(1-2mins.)Scared to trynew meds;reassure ptHard topronouncename? -Ask patientPt does nothave time toparticipate;reassure sitecan confirmscheduleSearchpreviouslyrequestedstudiesRequirednote when ptdeclinesother studies(Re-assure)Show empathy;pt does notthink they willprequalifyNI; offer privacypolicy when ptdoes not wantto giveinformation(Re-assure)Show empathy;pt does notthink they willprequalifyNI; Distance- offer othersites and/ orstudies intheir areaSearchpreviouslyrequestedstudiesProbe ptfor infothat mayprequalifyPt does nothave time toparticipate;reassure sitecan confirmscheduleEarn QA~ 110%or higherAsk patients forreferrals (otherpeople tha maybe interested)in other studies.How pt hasbeen doingsincediagnosis?Advise PTsite to reachout (Non-PQS Sites)Consistent useof the ptname,ethroughout call(at least 3xs)Advise PTsite to reachout (Non-PQS Sites)Find alternativestudies specificto theirsymptoms ifthey DNQBuild Rapport- mentioncurrentevents in pt'scityHow does thept feel (or thing)about theirtreatment/discorderScared to trynew meds;reassure ptOfferhelpfulhotlines forpreventionExplore anycommon(ground) withthe ptpt on theroad and mayhave someserviceinterruptionAsk abouttheirweather(1-2mins.)Earn QA~ 107%or higherExplore anycommon(ground) withthe ptRead thestudydescrptionfrom landingpageOfferotherstudicesFind alternativestudies specificto theirsymptoms ifthey DNQNI; offer privacypolicy when ptdoes not wantto giveinformationRequirednote when ptdeclinesother studiesHow does thept feel (or thing)about theirtreatment/discorderBuild Rapport- mentioncurrentevents in pt'scityTEAMGOLDENLIGHTEarn QA~ 110%or higherEarn QA~ 107%or higherHard topronouncename? -Ask patientAsk patients forreferrals (otherpeople tha maybe interested)in other studies.pt on theroad and mayhave someserviceinterruptionHow pt hasbeen doingsincediagnosis?Read thestudydescrptionfrom landingpageAsk abouttheirweather(1-2mins.)Scared to trynew meds;reassure ptHard topronouncename? -Ask patientPt does nothave time toparticipate;reassure sitecan confirmscheduleSearchpreviouslyrequestedstudiesRequirednote when ptdeclinesother studies(Re-assure)Show empathy;pt does notthink they willprequalifyNI; offer privacypolicy when ptdoes not wantto giveinformation(Re-assure)Show empathy;pt does notthink they willprequalifyNI; Distance- offer othersites and/ orstudies intheir areaSearchpreviouslyrequestedstudiesProbe ptfor infothat mayprequalifyPt does nothave time toparticipate;reassure sitecan confirmscheduleEarn QA~ 110%or higherAsk patients forreferrals (otherpeople tha maybe interested)in other studies.How pt hasbeen doingsincediagnosis?Advise PTsite to reachout (Non-PQS Sites)Consistent useof the ptname,ethroughout call(at least 3xs)Advise PTsite to reachout (Non-PQS Sites)Find alternativestudies specificto theirsymptoms ifthey DNQBuild Rapport- mentioncurrentevents in pt'scityHow does thept feel (or thing)about theirtreatment/discorderScared to trynew meds;reassure ptOfferhelpfulhotlines forpreventionExplore anycommon(ground) withthe ptpt on theroad and mayhave someserviceinterruptionAsk abouttheirweather(1-2mins.)Earn QA~ 107%or higherExplore anycommon(ground) withthe ptRead thestudydescrptionfrom landingpageOfferotherstudicesFind alternativestudies specificto theirsymptoms ifthey DNQNI; offer privacypolicy when ptdoes not wantto giveinformationRequirednote when ptdeclinesother studies

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. How does the pt feel (or thing) about their treatment/ discorder
  2. Build Rapport - mention current events in pt's city
  3. TEAM GOLDEN LIGHT
  4. Earn QA ~ 110% or higher
  5. Earn QA ~ 107% or higher
  6. Hard to pronounce name? - Ask patient
  7. Ask patients for referrals (other people tha may be interested) in other studies.
  8. pt on the road and may have some service interruption
  9. How pt has been doing since diagnosis?
  10. Read the study descrption from landing page
  11. Ask about their weather (1-2mins.)
  12. Scared to try new meds; reassure pt
  13. Hard to pronounce name? - Ask patient
  14. Pt does not have time to participate; reassure site can confirm schedule
  15. Search previously requested studies
  16. Required note when pt declines other studies
  17. (Re-assure) Show empathy; pt does not think they will prequalify
  18. NI; offer privacy policy when pt does not want to give information
  19. (Re-assure) Show empathy; pt does not think they will prequalify
  20. NI; Distance - offer other sites and/ or studies in their area
  21. Search previously requested studies
  22. Probe pt for info that may prequalify
  23. Pt does not have time to participate; reassure site can confirm schedule
  24. Earn QA ~ 110% or higher
  25. Ask patients for referrals (other people tha may be interested) in other studies.
  26. How pt has been doing since diagnosis?
  27. Advise PT site to reach out (Non-PQS Sites)
  28. Consistent use of the pt name,e throughout call (at least 3xs)
  29. Advise PT site to reach out (Non-PQS Sites)
  30. Find alternative studies specific to their symptoms if they DNQ
  31. Build Rapport - mention current events in pt's city
  32. How does the pt feel (or thing) about their treatment/ discorder
  33. Scared to try new meds; reassure pt
  34. Offer helpful hotlines for prevention
  35. Explore any common (ground) with the pt
  36. pt on the road and may have some service interruption
  37. Ask about their weather (1-2mins.)
  38. Earn QA ~ 107% or higher
  39. Explore any common (ground) with the pt
  40. Read the study descrption from landing page

  41. Offer other studices
  42. Find alternative studies specific to their symptoms if they DNQ
  43. NI; offer privacy policy when pt does not want to give information
  44. Required note when pt declines other studies