SearchpreviouslyrequestedstudiesHow does thept feel (or thing)about theirtreatment/discorderHow pt hasbeen doingsincediagnosis?NI; offer privacypolicy when ptdoes not wantto giveinformationNI; Distance- offer othersites and/ orstudies intheir areaAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Earn QA~ 110%or higherAsk abouttheirweather(1-2mins.)OfferotherstudicesProbe ptfor infothat mayprequalifyBuild Rapport- mentioncurrentevents in pt'scityAdvise PTsite to reachout (Non-PQS Sites)(Re-assure)Show empathy;pt does notthink they willprequalifyAdvise PTsite to reachout (Non-PQS Sites)pt on theroad and mayhave someserviceinterruptionExplore anycommon(ground) withthe ptSearchpreviouslyrequestedstudiesHard topronouncename? -Ask patientAsk abouttheirweather(1-2mins.)TEAMGOLDENLIGHTBuild Rapport- mentioncurrentevents in pt'scityPt does nothave time toparticipate;reassure sitecan confirmscheduleRead thestudydescrptionfrom landingpageHow pt hasbeen doingsincediagnosis?Find alternativestudies specificto theirsymptoms ifthey DNQHard topronouncename? -Ask patientRequirednote when ptdeclinesother studiesScared to trynew meds;reassure ptEarn QA~ 107%or higherEarn QA~ 107%or higherAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Scared to trynew meds;reassure ptpt on theroad and mayhave someserviceinterruptionPt does nothave time toparticipate;reassure sitecan confirmscheduleRequirednote when ptdeclinesother studiesHow does thept feel (or thing)about theirtreatment/discorder(Re-assure)Show empathy;pt does notthink they willprequalifyExplore anycommon(ground) withthe ptEarn QA~ 110%or higherConsistent useof the ptname,ethroughout call(at least 3xs)Offerhelpfulhotlines forpreventionNI; offer privacypolicy when ptdoes not wantto giveinformationFind alternativestudies specificto theirsymptoms ifthey DNQRead thestudydescrptionfrom landingpageSearchpreviouslyrequestedstudiesHow does thept feel (or thing)about theirtreatment/discorderHow pt hasbeen doingsincediagnosis?NI; offer privacypolicy when ptdoes not wantto giveinformationNI; Distance- offer othersites and/ orstudies intheir areaAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Earn QA~ 110%or higherAsk abouttheirweather(1-2mins.)OfferotherstudicesProbe ptfor infothat mayprequalifyBuild Rapport- mentioncurrentevents in pt'scityAdvise PTsite to reachout (Non-PQS Sites)(Re-assure)Show empathy;pt does notthink they willprequalifyAdvise PTsite to reachout (Non-PQS Sites)pt on theroad and mayhave someserviceinterruptionExplore anycommon(ground) withthe ptSearchpreviouslyrequestedstudiesHard topronouncename? -Ask patientAsk abouttheirweather(1-2mins.)TEAMGOLDENLIGHTBuild Rapport- mentioncurrentevents in pt'scityPt does nothave time toparticipate;reassure sitecan confirmscheduleRead thestudydescrptionfrom landingpageHow pt hasbeen doingsincediagnosis?Find alternativestudies specificto theirsymptoms ifthey DNQHard topronouncename? -Ask patientRequirednote when ptdeclinesother studiesScared to trynew meds;reassure ptEarn QA~ 107%or higherEarn QA~ 107%or higherAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Scared to trynew meds;reassure ptpt on theroad and mayhave someserviceinterruptionPt does nothave time toparticipate;reassure sitecan confirmscheduleRequirednote when ptdeclinesother studiesHow does thept feel (or thing)about theirtreatment/discorder(Re-assure)Show empathy;pt does notthink they willprequalifyExplore anycommon(ground) withthe ptEarn QA~ 110%or higherConsistent useof the ptname,ethroughout call(at least 3xs)Offerhelpfulhotlines forpreventionNI; offer privacypolicy when ptdoes not wantto giveinformationFind alternativestudies specificto theirsymptoms ifthey DNQRead thestudydescrptionfrom landingpage

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Search previously requested studies
  2. How does the pt feel (or thing) about their treatment/ discorder
  3. How pt has been doing since diagnosis?
  4. NI; offer privacy policy when pt does not want to give information
  5. NI; Distance - offer other sites and/ or studies in their area
  6. Ask patients for referrals (other people tha may be interested) in other studies.
  7. Earn QA ~ 110% or higher
  8. Ask about their weather (1-2mins.)

  9. Offer other studices
  10. Probe pt for info that may prequalify
  11. Build Rapport - mention current events in pt's city
  12. Advise PT site to reach out (Non-PQS Sites)
  13. (Re-assure) Show empathy; pt does not think they will prequalify
  14. Advise PT site to reach out (Non-PQS Sites)
  15. pt on the road and may have some service interruption
  16. Explore any common (ground) with the pt
  17. Search previously requested studies
  18. Hard to pronounce name? - Ask patient
  19. Ask about their weather (1-2mins.)
  20. TEAM GOLDEN LIGHT
  21. Build Rapport - mention current events in pt's city
  22. Pt does not have time to participate; reassure site can confirm schedule
  23. Read the study descrption from landing page
  24. How pt has been doing since diagnosis?
  25. Find alternative studies specific to their symptoms if they DNQ
  26. Hard to pronounce name? - Ask patient
  27. Required note when pt declines other studies
  28. Scared to try new meds; reassure pt
  29. Earn QA ~ 107% or higher
  30. Earn QA ~ 107% or higher
  31. Ask patients for referrals (other people tha may be interested) in other studies.
  32. Scared to try new meds; reassure pt
  33. pt on the road and may have some service interruption
  34. Pt does not have time to participate; reassure site can confirm schedule
  35. Required note when pt declines other studies
  36. How does the pt feel (or thing) about their treatment/ discorder
  37. (Re-assure) Show empathy; pt does not think they will prequalify
  38. Explore any common (ground) with the pt
  39. Earn QA ~ 110% or higher
  40. Consistent use of the pt name,e throughout call (at least 3xs)
  41. Offer helpful hotlines for prevention
  42. NI; offer privacy policy when pt does not want to give information
  43. Find alternative studies specific to their symptoms if they DNQ
  44. Read the study descrption from landing page