Ask abouttheirweather(1-2mins.)Hard topronouncename? -Ask patientSearchpreviouslyrequestedstudiesHow pt hasbeen doingsincediagnosis?Build Rapport- mentioncurrentevents in pt'scityRead thestudydescrptionfrom landingpageFind alternativestudies specificto theirsymptoms ifthey DNQHow pt hasbeen doingsincediagnosis?NI; offer privacypolicy when ptdoes not wantto giveinformation(Re-assure)Show empathy;pt does notthink they willprequalifyAdvise PTsite to reachout (Non-PQS Sites)Ask patients forreferrals (otherpeople tha maybe interested)in other studies.Earn QA~ 107%or higherAsk abouttheirweather(1-2mins.)Earn QA~ 110%or higherRead thestudydescrptionfrom landingpageScared to trynew meds;reassure ptHow does thept feel (or thing)about theirtreatment/discorderpt on theroad and mayhave someserviceinterruptionScared to trynew meds;reassure ptEarn QA~ 107%or higherFind alternativestudies specificto theirsymptoms ifthey DNQNI; Distance- offer othersites and/ orstudies intheir area(Re-assure)Show empathy;pt does notthink they willprequalifyAdvise PTsite to reachout (Non-PQS Sites)Build Rapport- mentioncurrentevents in pt'scityPt does nothave time toparticipate;reassure sitecan confirmscheduleExplore anycommon(ground) withthe ptRequirednote when ptdeclinesother studiesSearchpreviouslyrequestedstudiesProbe ptfor infothat mayprequalifyOfferotherstudicesTEAMGOLDENLIGHTHow does thept feel (or thing)about theirtreatment/discorderConsistent useof the ptname,ethroughout call(at least 3xs)Earn QA~ 110%or higherOfferhelpfulhotlines forpreventionPt does nothave time toparticipate;reassure sitecan confirmscheduleExplore anycommon(ground) withthe ptAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Hard topronouncename? -Ask patientNI; offer privacypolicy when ptdoes not wantto giveinformationRequirednote when ptdeclinesother studiespt on theroad and mayhave someserviceinterruptionAsk abouttheirweather(1-2mins.)Hard topronouncename? -Ask patientSearchpreviouslyrequestedstudiesHow pt hasbeen doingsincediagnosis?Build Rapport- mentioncurrentevents in pt'scityRead thestudydescrptionfrom landingpageFind alternativestudies specificto theirsymptoms ifthey DNQHow pt hasbeen doingsincediagnosis?NI; offer privacypolicy when ptdoes not wantto giveinformation(Re-assure)Show empathy;pt does notthink they willprequalifyAdvise PTsite to reachout (Non-PQS Sites)Ask patients forreferrals (otherpeople tha maybe interested)in other studies.Earn QA~ 107%or higherAsk abouttheirweather(1-2mins.)Earn QA~ 110%or higherRead thestudydescrptionfrom landingpageScared to trynew meds;reassure ptHow does thept feel (or thing)about theirtreatment/discorderpt on theroad and mayhave someserviceinterruptionScared to trynew meds;reassure ptEarn QA~ 107%or higherFind alternativestudies specificto theirsymptoms ifthey DNQNI; Distance- offer othersites and/ orstudies intheir area(Re-assure)Show empathy;pt does notthink they willprequalifyAdvise PTsite to reachout (Non-PQS Sites)Build Rapport- mentioncurrentevents in pt'scityPt does nothave time toparticipate;reassure sitecan confirmscheduleExplore anycommon(ground) withthe ptRequirednote when ptdeclinesother studiesSearchpreviouslyrequestedstudiesProbe ptfor infothat mayprequalifyOfferotherstudicesTEAMGOLDENLIGHTHow does thept feel (or thing)about theirtreatment/discorderConsistent useof the ptname,ethroughout call(at least 3xs)Earn QA~ 110%or higherOfferhelpfulhotlines forpreventionPt does nothave time toparticipate;reassure sitecan confirmscheduleExplore anycommon(ground) withthe ptAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Hard topronouncename? -Ask patientNI; offer privacypolicy when ptdoes not wantto giveinformationRequirednote when ptdeclinesother studiespt on theroad and mayhave someserviceinterruption

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask about their weather (1-2mins.)
  2. Hard to pronounce name? - Ask patient
  3. Search previously requested studies
  4. How pt has been doing since diagnosis?
  5. Build Rapport - mention current events in pt's city
  6. Read the study descrption from landing page
  7. Find alternative studies specific to their symptoms if they DNQ
  8. How pt has been doing since diagnosis?
  9. NI; offer privacy policy when pt does not want to give information
  10. (Re-assure) Show empathy; pt does not think they will prequalify
  11. Advise PT site to reach out (Non-PQS Sites)
  12. Ask patients for referrals (other people tha may be interested) in other studies.
  13. Earn QA ~ 107% or higher
  14. Ask about their weather (1-2mins.)
  15. Earn QA ~ 110% or higher
  16. Read the study descrption from landing page
  17. Scared to try new meds; reassure pt
  18. How does the pt feel (or thing) about their treatment/ discorder
  19. pt on the road and may have some service interruption
  20. Scared to try new meds; reassure pt
  21. Earn QA ~ 107% or higher
  22. Find alternative studies specific to their symptoms if they DNQ
  23. NI; Distance - offer other sites and/ or studies in their area
  24. (Re-assure) Show empathy; pt does not think they will prequalify
  25. Advise PT site to reach out (Non-PQS Sites)
  26. Build Rapport - mention current events in pt's city
  27. Pt does not have time to participate; reassure site can confirm schedule
  28. Explore any common (ground) with the pt
  29. Required note when pt declines other studies
  30. Search previously requested studies
  31. Probe pt for info that may prequalify

  32. Offer other studices
  33. TEAM GOLDEN LIGHT
  34. How does the pt feel (or thing) about their treatment/ discorder
  35. Consistent use of the pt name,e throughout call (at least 3xs)
  36. Earn QA ~ 110% or higher
  37. Offer helpful hotlines for prevention
  38. Pt does not have time to participate; reassure site can confirm schedule
  39. Explore any common (ground) with the pt
  40. Ask patients for referrals (other people tha may be interested) in other studies.
  41. Hard to pronounce name? - Ask patient
  42. NI; offer privacy policy when pt does not want to give information
  43. Required note when pt declines other studies
  44. pt on the road and may have some service interruption