Earn QA~ 107%or higherSearchpreviouslyrequestedstudiesRequirednote when ptdeclinesother studiesAsk abouttheirweather(1-2mins.)Ask patients forreferrals (otherpeople tha maybe interested)in other studies.Earn QA~ 107%or higherFind alternativestudies specificto theirsymptoms ifthey DNQAdvise PTsite to reachout (Non-PQS Sites)NI; Distance- offer othersites and/ orstudies intheir areaHow does thept feel (or thing)about theirtreatment/discorderNI; offer privacypolicy when ptdoes not wantto giveinformationpt on theroad and mayhave someserviceinterruptionExplore anycommon(ground) withthe ptProbe ptfor infothat mayprequalifyHow does thept feel (or thing)about theirtreatment/discorderScared to trynew meds;reassure ptHow pt hasbeen doingsincediagnosis?Build Rapport- mentioncurrentevents in pt'scityAdvise PTsite to reachout (Non-PQS Sites)TEAMGOLDENLIGHTHard topronouncename? -Ask patientpt on theroad and mayhave someserviceinterruptionAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Offerhelpfulhotlines forpreventionHard topronouncename? -Ask patientFind alternativestudies specificto theirsymptoms ifthey DNQPt does nothave time toparticipate;reassure sitecan confirmscheduleScared to trynew meds;reassure ptEarn QA~ 110%or higherRead thestudydescrptionfrom landingpageAsk abouttheirweather(1-2mins.)Build Rapport- mentioncurrentevents in pt'scity(Re-assure)Show empathy;pt does notthink they willprequalifyPt does nothave time toparticipate;reassure sitecan confirmscheduleConsistent useof the ptname,ethroughout call(at least 3xs)Read thestudydescrptionfrom landingpageHow pt hasbeen doingsincediagnosis?Explore anycommon(ground) withthe ptRequirednote when ptdeclinesother studies(Re-assure)Show empathy;pt does notthink they willprequalifyOfferotherstudicesEarn QA~ 110%or higherSearchpreviouslyrequestedstudiesNI; offer privacypolicy when ptdoes not wantto giveinformationEarn QA~ 107%or higherSearchpreviouslyrequestedstudiesRequirednote when ptdeclinesother studiesAsk abouttheirweather(1-2mins.)Ask patients forreferrals (otherpeople tha maybe interested)in other studies.Earn QA~ 107%or higherFind alternativestudies specificto theirsymptoms ifthey DNQAdvise PTsite to reachout (Non-PQS Sites)NI; Distance- offer othersites and/ orstudies intheir areaHow does thept feel (or thing)about theirtreatment/discorderNI; offer privacypolicy when ptdoes not wantto giveinformationpt on theroad and mayhave someserviceinterruptionExplore anycommon(ground) withthe ptProbe ptfor infothat mayprequalifyHow does thept feel (or thing)about theirtreatment/discorderScared to trynew meds;reassure ptHow pt hasbeen doingsincediagnosis?Build Rapport- mentioncurrentevents in pt'scityAdvise PTsite to reachout (Non-PQS Sites)TEAMGOLDENLIGHTHard topronouncename? -Ask patientpt on theroad and mayhave someserviceinterruptionAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Offerhelpfulhotlines forpreventionHard topronouncename? -Ask patientFind alternativestudies specificto theirsymptoms ifthey DNQPt does nothave time toparticipate;reassure sitecan confirmscheduleScared to trynew meds;reassure ptEarn QA~ 110%or higherRead thestudydescrptionfrom landingpageAsk abouttheirweather(1-2mins.)Build Rapport- mentioncurrentevents in pt'scity(Re-assure)Show empathy;pt does notthink they willprequalifyPt does nothave time toparticipate;reassure sitecan confirmscheduleConsistent useof the ptname,ethroughout call(at least 3xs)Read thestudydescrptionfrom landingpageHow pt hasbeen doingsincediagnosis?Explore anycommon(ground) withthe ptRequirednote when ptdeclinesother studies(Re-assure)Show empathy;pt does notthink they willprequalifyOfferotherstudicesEarn QA~ 110%or higherSearchpreviouslyrequestedstudiesNI; offer privacypolicy when ptdoes not wantto giveinformation

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Earn QA ~ 107% or higher
  2. Search previously requested studies
  3. Required note when pt declines other studies
  4. Ask about their weather (1-2mins.)
  5. Ask patients for referrals (other people tha may be interested) in other studies.
  6. Earn QA ~ 107% or higher
  7. Find alternative studies specific to their symptoms if they DNQ
  8. Advise PT site to reach out (Non-PQS Sites)
  9. NI; Distance - offer other sites and/ or studies in their area
  10. How does the pt feel (or thing) about their treatment/ discorder
  11. NI; offer privacy policy when pt does not want to give information
  12. pt on the road and may have some service interruption
  13. Explore any common (ground) with the pt
  14. Probe pt for info that may prequalify
  15. How does the pt feel (or thing) about their treatment/ discorder
  16. Scared to try new meds; reassure pt
  17. How pt has been doing since diagnosis?
  18. Build Rapport - mention current events in pt's city
  19. Advise PT site to reach out (Non-PQS Sites)
  20. TEAM GOLDEN LIGHT
  21. Hard to pronounce name? - Ask patient
  22. pt on the road and may have some service interruption
  23. Ask patients for referrals (other people tha may be interested) in other studies.
  24. Offer helpful hotlines for prevention
  25. Hard to pronounce name? - Ask patient
  26. Find alternative studies specific to their symptoms if they DNQ
  27. Pt does not have time to participate; reassure site can confirm schedule
  28. Scared to try new meds; reassure pt
  29. Earn QA ~ 110% or higher
  30. Read the study descrption from landing page
  31. Ask about their weather (1-2mins.)
  32. Build Rapport - mention current events in pt's city
  33. (Re-assure) Show empathy; pt does not think they will prequalify
  34. Pt does not have time to participate; reassure site can confirm schedule
  35. Consistent use of the pt name,e throughout call (at least 3xs)
  36. Read the study descrption from landing page
  37. How pt has been doing since diagnosis?
  38. Explore any common (ground) with the pt
  39. Required note when pt declines other studies
  40. (Re-assure) Show empathy; pt does not think they will prequalify

  41. Offer other studices
  42. Earn QA ~ 110% or higher
  43. Search previously requested studies
  44. NI; offer privacy policy when pt does not want to give information