Advise PTsite to reachout (Non-PQS Sites)How pt hasbeen doingsincediagnosis?Pt does nothave time toparticipate;reassure sitecan confirmscheduleScared to trynew meds;reassure ptSearchpreviouslyrequestedstudiespt on theroad and mayhave someserviceinterruptionExplore anycommon(ground) withthe pt(Re-assure)Show empathy;pt does notthink they willprequalifyHow pt hasbeen doingsincediagnosis?How does thept feel (or thing)about theirtreatment/discorderRead thestudydescrptionfrom landingpageEarn QA~ 110%or higherHard topronouncename? -Ask patientProbe ptfor infothat mayprequalifyAsk abouttheirweather(1-2mins.)pt on theroad and mayhave someserviceinterruptionSearchpreviouslyrequestedstudiesFind alternativestudies specificto theirsymptoms ifthey DNQAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Explore anycommon(ground) withthe ptHow does thept feel (or thing)about theirtreatment/discorderPt does nothave time toparticipate;reassure sitecan confirmscheduleOfferhelpfulhotlines forpreventionNI; Distance- offer othersites and/ orstudies intheir areaHard topronouncename? -Ask patientOfferotherstudicesFind alternativestudies specificto theirsymptoms ifthey DNQAdvise PTsite to reachout (Non-PQS Sites)NI; offer privacypolicy when ptdoes not wantto giveinformationConsistent useof the ptname,ethroughout call(at least 3xs)TEAMGOLDENLIGHTRequirednote when ptdeclinesother studiesAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Build Rapport- mentioncurrentevents in pt'scityBuild Rapport- mentioncurrentevents in pt'scityEarn QA~ 107%or higherAsk abouttheirweather(1-2mins.)Requirednote when ptdeclinesother studiesScared to trynew meds;reassure ptRead thestudydescrptionfrom landingpage(Re-assure)Show empathy;pt does notthink they willprequalifyNI; offer privacypolicy when ptdoes not wantto giveinformationEarn QA~ 110%or higherEarn QA~ 107%or higherAdvise PTsite to reachout (Non-PQS Sites)How pt hasbeen doingsincediagnosis?Pt does nothave time toparticipate;reassure sitecan confirmscheduleScared to trynew meds;reassure ptSearchpreviouslyrequestedstudiespt on theroad and mayhave someserviceinterruptionExplore anycommon(ground) withthe pt(Re-assure)Show empathy;pt does notthink they willprequalifyHow pt hasbeen doingsincediagnosis?How does thept feel (or thing)about theirtreatment/discorderRead thestudydescrptionfrom landingpageEarn QA~ 110%or higherHard topronouncename? -Ask patientProbe ptfor infothat mayprequalifyAsk abouttheirweather(1-2mins.)pt on theroad and mayhave someserviceinterruptionSearchpreviouslyrequestedstudiesFind alternativestudies specificto theirsymptoms ifthey DNQAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Explore anycommon(ground) withthe ptHow does thept feel (or thing)about theirtreatment/discorderPt does nothave time toparticipate;reassure sitecan confirmscheduleOfferhelpfulhotlines forpreventionNI; Distance- offer othersites and/ orstudies intheir areaHard topronouncename? -Ask patientOfferotherstudicesFind alternativestudies specificto theirsymptoms ifthey DNQAdvise PTsite to reachout (Non-PQS Sites)NI; offer privacypolicy when ptdoes not wantto giveinformationConsistent useof the ptname,ethroughout call(at least 3xs)TEAMGOLDENLIGHTRequirednote when ptdeclinesother studiesAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Build Rapport- mentioncurrentevents in pt'scityBuild Rapport- mentioncurrentevents in pt'scityEarn QA~ 107%or higherAsk abouttheirweather(1-2mins.)Requirednote when ptdeclinesother studiesScared to trynew meds;reassure ptRead thestudydescrptionfrom landingpage(Re-assure)Show empathy;pt does notthink they willprequalifyNI; offer privacypolicy when ptdoes not wantto giveinformationEarn QA~ 110%or higherEarn QA~ 107%or higher

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Advise PT site to reach out (Non-PQS Sites)
  2. How pt has been doing since diagnosis?
  3. Pt does not have time to participate; reassure site can confirm schedule
  4. Scared to try new meds; reassure pt
  5. Search previously requested studies
  6. pt on the road and may have some service interruption
  7. Explore any common (ground) with the pt
  8. (Re-assure) Show empathy; pt does not think they will prequalify
  9. How pt has been doing since diagnosis?
  10. How does the pt feel (or thing) about their treatment/ discorder
  11. Read the study descrption from landing page
  12. Earn QA ~ 110% or higher
  13. Hard to pronounce name? - Ask patient
  14. Probe pt for info that may prequalify
  15. Ask about their weather (1-2mins.)
  16. pt on the road and may have some service interruption
  17. Search previously requested studies
  18. Find alternative studies specific to their symptoms if they DNQ
  19. Ask patients for referrals (other people tha may be interested) in other studies.
  20. Explore any common (ground) with the pt
  21. How does the pt feel (or thing) about their treatment/ discorder
  22. Pt does not have time to participate; reassure site can confirm schedule
  23. Offer helpful hotlines for prevention
  24. NI; Distance - offer other sites and/ or studies in their area
  25. Hard to pronounce name? - Ask patient

  26. Offer other studices
  27. Find alternative studies specific to their symptoms if they DNQ
  28. Advise PT site to reach out (Non-PQS Sites)
  29. NI; offer privacy policy when pt does not want to give information
  30. Consistent use of the pt name,e throughout call (at least 3xs)
  31. TEAM GOLDEN LIGHT
  32. Required note when pt declines other studies
  33. Ask patients for referrals (other people tha may be interested) in other studies.
  34. Build Rapport - mention current events in pt's city
  35. Build Rapport - mention current events in pt's city
  36. Earn QA ~ 107% or higher
  37. Ask about their weather (1-2mins.)
  38. Required note when pt declines other studies
  39. Scared to try new meds; reassure pt
  40. Read the study descrption from landing page
  41. (Re-assure) Show empathy; pt does not think they will prequalify
  42. NI; offer privacy policy when pt does not want to give information
  43. Earn QA ~ 110% or higher
  44. Earn QA ~ 107% or higher