Ask patients forreferrals (otherpeople tha maybe interested)in other studies.Consistent useof the ptname,ethroughout call(at least 3xs)Requirednote when ptdeclinesother studiesHow pt hasbeen doingsincediagnosis?Hard topronouncename? -Ask patientAdvise PTsite to reachout (Non-PQS Sites)Offerhelpfulhotlines forpreventionExplore anycommon(ground) withthe ptHow does thept feel (or thing)about theirtreatment/discorderpt on theroad and mayhave someserviceinterruptionOfferotherstudicespt on theroad and mayhave someserviceinterruptionEarn QA~ 107%or higherHard topronouncename? -Ask patientSearchpreviouslyrequestedstudiesRequirednote when ptdeclinesother studies(Re-assure)Show empathy;pt does notthink they willprequalifyProbe ptfor infothat mayprequalifyScared to trynew meds;reassure ptSearchpreviouslyrequestedstudiesEarn QA~ 110%or higherNI; offer privacypolicy when ptdoes not wantto giveinformationAsk abouttheirweather(1-2mins.)Ask abouttheirweather(1-2mins.)Find alternativestudies specificto theirsymptoms ifthey DNQNI; Distance- offer othersites and/ orstudies intheir areaBuild Rapport- mentioncurrentevents in pt'scityPt does nothave time toparticipate;reassure sitecan confirmscheduleRead thestudydescrptionfrom landingpageFind alternativestudies specificto theirsymptoms ifthey DNQRead thestudydescrptionfrom landingpageTEAMGOLDENLIGHTExplore anycommon(ground) withthe ptPt does nothave time toparticipate;reassure sitecan confirmscheduleAsk patients forreferrals (otherpeople tha maybe interested)in other studies.(Re-assure)Show empathy;pt does notthink they willprequalifyHow pt hasbeen doingsincediagnosis?Earn QA~ 110%or higherHow does thept feel (or thing)about theirtreatment/discorderBuild Rapport- mentioncurrentevents in pt'scityEarn QA~ 107%or higherNI; offer privacypolicy when ptdoes not wantto giveinformationAdvise PTsite to reachout (Non-PQS Sites)Scared to trynew meds;reassure ptAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Consistent useof the ptname,ethroughout call(at least 3xs)Requirednote when ptdeclinesother studiesHow pt hasbeen doingsincediagnosis?Hard topronouncename? -Ask patientAdvise PTsite to reachout (Non-PQS Sites)Offerhelpfulhotlines forpreventionExplore anycommon(ground) withthe ptHow does thept feel (or thing)about theirtreatment/discorderpt on theroad and mayhave someserviceinterruptionOfferotherstudicespt on theroad and mayhave someserviceinterruptionEarn QA~ 107%or higherHard topronouncename? -Ask patientSearchpreviouslyrequestedstudiesRequirednote when ptdeclinesother studies(Re-assure)Show empathy;pt does notthink they willprequalifyProbe ptfor infothat mayprequalifyScared to trynew meds;reassure ptSearchpreviouslyrequestedstudiesEarn QA~ 110%or higherNI; offer privacypolicy when ptdoes not wantto giveinformationAsk abouttheirweather(1-2mins.)Ask abouttheirweather(1-2mins.)Find alternativestudies specificto theirsymptoms ifthey DNQNI; Distance- offer othersites and/ orstudies intheir areaBuild Rapport- mentioncurrentevents in pt'scityPt does nothave time toparticipate;reassure sitecan confirmscheduleRead thestudydescrptionfrom landingpageFind alternativestudies specificto theirsymptoms ifthey DNQRead thestudydescrptionfrom landingpageTEAMGOLDENLIGHTExplore anycommon(ground) withthe ptPt does nothave time toparticipate;reassure sitecan confirmscheduleAsk patients forreferrals (otherpeople tha maybe interested)in other studies.(Re-assure)Show empathy;pt does notthink they willprequalifyHow pt hasbeen doingsincediagnosis?Earn QA~ 110%or higherHow does thept feel (or thing)about theirtreatment/discorderBuild Rapport- mentioncurrentevents in pt'scityEarn QA~ 107%or higherNI; offer privacypolicy when ptdoes not wantto giveinformationAdvise PTsite to reachout (Non-PQS Sites)Scared to trynew meds;reassure pt

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask patients for referrals (other people tha may be interested) in other studies.
  2. Consistent use of the pt name,e throughout call (at least 3xs)
  3. Required note when pt declines other studies
  4. How pt has been doing since diagnosis?
  5. Hard to pronounce name? - Ask patient
  6. Advise PT site to reach out (Non-PQS Sites)
  7. Offer helpful hotlines for prevention
  8. Explore any common (ground) with the pt
  9. How does the pt feel (or thing) about their treatment/ discorder
  10. pt on the road and may have some service interruption

  11. Offer other studices
  12. pt on the road and may have some service interruption
  13. Earn QA ~ 107% or higher
  14. Hard to pronounce name? - Ask patient
  15. Search previously requested studies
  16. Required note when pt declines other studies
  17. (Re-assure) Show empathy; pt does not think they will prequalify
  18. Probe pt for info that may prequalify
  19. Scared to try new meds; reassure pt
  20. Search previously requested studies
  21. Earn QA ~ 110% or higher
  22. NI; offer privacy policy when pt does not want to give information
  23. Ask about their weather (1-2mins.)
  24. Ask about their weather (1-2mins.)
  25. Find alternative studies specific to their symptoms if they DNQ
  26. NI; Distance - offer other sites and/ or studies in their area
  27. Build Rapport - mention current events in pt's city
  28. Pt does not have time to participate; reassure site can confirm schedule
  29. Read the study descrption from landing page
  30. Find alternative studies specific to their symptoms if they DNQ
  31. Read the study descrption from landing page
  32. TEAM GOLDEN LIGHT
  33. Explore any common (ground) with the pt
  34. Pt does not have time to participate; reassure site can confirm schedule
  35. Ask patients for referrals (other people tha may be interested) in other studies.
  36. (Re-assure) Show empathy; pt does not think they will prequalify
  37. How pt has been doing since diagnosis?
  38. Earn QA ~ 110% or higher
  39. How does the pt feel (or thing) about their treatment/ discorder
  40. Build Rapport - mention current events in pt's city
  41. Earn QA ~ 107% or higher
  42. NI; offer privacy policy when pt does not want to give information
  43. Advise PT site to reach out (Non-PQS Sites)
  44. Scared to try new meds; reassure pt