Scared to trynew meds;reassure ptBuild Rapport- mentioncurrentevents in pt'scitypt on theroad and mayhave someserviceinterruption(Re-assure)Show empathy;pt does notthink they willprequalifyAdvise PTsite to reachout (Non-PQS Sites)Ask patients forreferrals (otherpeople tha maybe interested)in other studies.How does thept feel (or thing)about theirtreatment/discorderScared to trynew meds;reassure ptNI; Distance- offer othersites and/ orstudies intheir areaTEAMGOLDENLIGHTExplore anycommon(ground) withthe ptRequirednote when ptdeclinesother studiesNI; offer privacypolicy when ptdoes not wantto giveinformation(Re-assure)Show empathy;pt does notthink they willprequalifyExplore anycommon(ground) withthe ptAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Requirednote when ptdeclinesother studiesPt does nothave time toparticipate;reassure sitecan confirmscheduleHow pt hasbeen doingsincediagnosis?Earn QA~ 107%or higherHow pt hasbeen doingsincediagnosis?Hard topronouncename? -Ask patientSearchpreviouslyrequestedstudiesSearchpreviouslyrequestedstudiesAsk abouttheirweather(1-2mins.)Ask abouttheirweather(1-2mins.)Find alternativestudies specificto theirsymptoms ifthey DNQRead thestudydescrptionfrom landingpageNI; offer privacypolicy when ptdoes not wantto giveinformationFind alternativestudies specificto theirsymptoms ifthey DNQEarn QA~ 107%or higherPt does nothave time toparticipate;reassure sitecan confirmscheduleHard topronouncename? -Ask patientEarn QA~ 110%or higherAdvise PTsite to reachout (Non-PQS Sites)Build Rapport- mentioncurrentevents in pt'scitypt on theroad and mayhave someserviceinterruptionConsistent useof the ptname,ethroughout call(at least 3xs)Earn QA~ 110%or higherOfferotherstudicesHow does thept feel (or thing)about theirtreatment/discorderRead thestudydescrptionfrom landingpageOfferhelpfulhotlines forpreventionProbe ptfor infothat mayprequalifyScared to trynew meds;reassure ptBuild Rapport- mentioncurrentevents in pt'scitypt on theroad and mayhave someserviceinterruption(Re-assure)Show empathy;pt does notthink they willprequalifyAdvise PTsite to reachout (Non-PQS Sites)Ask patients forreferrals (otherpeople tha maybe interested)in other studies.How does thept feel (or thing)about theirtreatment/discorderScared to trynew meds;reassure ptNI; Distance- offer othersites and/ orstudies intheir areaTEAMGOLDENLIGHTExplore anycommon(ground) withthe ptRequirednote when ptdeclinesother studiesNI; offer privacypolicy when ptdoes not wantto giveinformation(Re-assure)Show empathy;pt does notthink they willprequalifyExplore anycommon(ground) withthe ptAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Requirednote when ptdeclinesother studiesPt does nothave time toparticipate;reassure sitecan confirmscheduleHow pt hasbeen doingsincediagnosis?Earn QA~ 107%or higherHow pt hasbeen doingsincediagnosis?Hard topronouncename? -Ask patientSearchpreviouslyrequestedstudiesSearchpreviouslyrequestedstudiesAsk abouttheirweather(1-2mins.)Ask abouttheirweather(1-2mins.)Find alternativestudies specificto theirsymptoms ifthey DNQRead thestudydescrptionfrom landingpageNI; offer privacypolicy when ptdoes not wantto giveinformationFind alternativestudies specificto theirsymptoms ifthey DNQEarn QA~ 107%or higherPt does nothave time toparticipate;reassure sitecan confirmscheduleHard topronouncename? -Ask patientEarn QA~ 110%or higherAdvise PTsite to reachout (Non-PQS Sites)Build Rapport- mentioncurrentevents in pt'scitypt on theroad and mayhave someserviceinterruptionConsistent useof the ptname,ethroughout call(at least 3xs)Earn QA~ 110%or higherOfferotherstudicesHow does thept feel (or thing)about theirtreatment/discorderRead thestudydescrptionfrom landingpageOfferhelpfulhotlines forpreventionProbe ptfor infothat mayprequalify

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Scared to try new meds; reassure pt
  2. Build Rapport - mention current events in pt's city
  3. pt on the road and may have some service interruption
  4. (Re-assure) Show empathy; pt does not think they will prequalify
  5. Advise PT site to reach out (Non-PQS Sites)
  6. Ask patients for referrals (other people tha may be interested) in other studies.
  7. How does the pt feel (or thing) about their treatment/ discorder
  8. Scared to try new meds; reassure pt
  9. NI; Distance - offer other sites and/ or studies in their area
  10. TEAM GOLDEN LIGHT
  11. Explore any common (ground) with the pt
  12. Required note when pt declines other studies
  13. NI; offer privacy policy when pt does not want to give information
  14. (Re-assure) Show empathy; pt does not think they will prequalify
  15. Explore any common (ground) with the pt
  16. Ask patients for referrals (other people tha may be interested) in other studies.
  17. Required note when pt declines other studies
  18. Pt does not have time to participate; reassure site can confirm schedule
  19. How pt has been doing since diagnosis?
  20. Earn QA ~ 107% or higher
  21. How pt has been doing since diagnosis?
  22. Hard to pronounce name? - Ask patient
  23. Search previously requested studies
  24. Search previously requested studies
  25. Ask about their weather (1-2mins.)
  26. Ask about their weather (1-2mins.)
  27. Find alternative studies specific to their symptoms if they DNQ
  28. Read the study descrption from landing page
  29. NI; offer privacy policy when pt does not want to give information
  30. Find alternative studies specific to their symptoms if they DNQ
  31. Earn QA ~ 107% or higher
  32. Pt does not have time to participate; reassure site can confirm schedule
  33. Hard to pronounce name? - Ask patient
  34. Earn QA ~ 110% or higher
  35. Advise PT site to reach out (Non-PQS Sites)
  36. Build Rapport - mention current events in pt's city
  37. pt on the road and may have some service interruption
  38. Consistent use of the pt name,e throughout call (at least 3xs)
  39. Earn QA ~ 110% or higher

  40. Offer other studices
  41. How does the pt feel (or thing) about their treatment/ discorder
  42. Read the study descrption from landing page
  43. Offer helpful hotlines for prevention
  44. Probe pt for info that may prequalify