Advise PTsite to reachout (Non-PQS Sites)Read thestudydescrptionfrom landingpageAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Advise PTsite to reachout (Non-PQS Sites)Requirednote when ptdeclinesother studiesFind alternativestudies specificto theirsymptoms ifthey DNQEarn QA~ 107%or higherEarn QA~ 107%or higherSearchpreviouslyrequestedstudiesScared to trynew meds;reassure ptOfferhelpfulhotlines forpreventionAsk abouttheirweather(1-2mins.)Read thestudydescrptionfrom landingpageRequirednote when ptdeclinesother studiesProbe ptfor infothat mayprequalifyAsk abouttheirweather(1-2mins.)How pt hasbeen doingsincediagnosis?Pt does nothave time toparticipate;reassure sitecan confirmscheduleEarn QA~ 110%or higherScared to trynew meds;reassure ptOfferotherstudicesHow does thept feel (or thing)about theirtreatment/discorderPt does nothave time toparticipate;reassure sitecan confirmschedule(Re-assure)Show empathy;pt does notthink they willprequalifyBuild Rapport- mentioncurrentevents in pt'scityHow does thept feel (or thing)about theirtreatment/discorderHard topronouncename? -Ask patientpt on theroad and mayhave someserviceinterruptionExplore anycommon(ground) withthe ptConsistent useof the ptname,ethroughout call(at least 3xs)NI; offer privacypolicy when ptdoes not wantto giveinformationBuild Rapport- mentioncurrentevents in pt'scityEarn QA~ 110%or higherHow pt hasbeen doingsincediagnosis?Explore anycommon(ground) withthe ptNI; Distance- offer othersites and/ orstudies intheir areapt on theroad and mayhave someserviceinterruptionAsk patients forreferrals (otherpeople tha maybe interested)in other studies.NI; offer privacypolicy when ptdoes not wantto giveinformationSearchpreviouslyrequestedstudiesHard topronouncename? -Ask patientTEAMGOLDENLIGHT(Re-assure)Show empathy;pt does notthink they willprequalifyFind alternativestudies specificto theirsymptoms ifthey DNQAdvise PTsite to reachout (Non-PQS Sites)Read thestudydescrptionfrom landingpageAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Advise PTsite to reachout (Non-PQS Sites)Requirednote when ptdeclinesother studiesFind alternativestudies specificto theirsymptoms ifthey DNQEarn QA~ 107%or higherEarn QA~ 107%or higherSearchpreviouslyrequestedstudiesScared to trynew meds;reassure ptOfferhelpfulhotlines forpreventionAsk abouttheirweather(1-2mins.)Read thestudydescrptionfrom landingpageRequirednote when ptdeclinesother studiesProbe ptfor infothat mayprequalifyAsk abouttheirweather(1-2mins.)How pt hasbeen doingsincediagnosis?Pt does nothave time toparticipate;reassure sitecan confirmscheduleEarn QA~ 110%or higherScared to trynew meds;reassure ptOfferotherstudicesHow does thept feel (or thing)about theirtreatment/discorderPt does nothave time toparticipate;reassure sitecan confirmschedule(Re-assure)Show empathy;pt does notthink they willprequalifyBuild Rapport- mentioncurrentevents in pt'scityHow does thept feel (or thing)about theirtreatment/discorderHard topronouncename? -Ask patientpt on theroad and mayhave someserviceinterruptionExplore anycommon(ground) withthe ptConsistent useof the ptname,ethroughout call(at least 3xs)NI; offer privacypolicy when ptdoes not wantto giveinformationBuild Rapport- mentioncurrentevents in pt'scityEarn QA~ 110%or higherHow pt hasbeen doingsincediagnosis?Explore anycommon(ground) withthe ptNI; Distance- offer othersites and/ orstudies intheir areapt on theroad and mayhave someserviceinterruptionAsk patients forreferrals (otherpeople tha maybe interested)in other studies.NI; offer privacypolicy when ptdoes not wantto giveinformationSearchpreviouslyrequestedstudiesHard topronouncename? -Ask patientTEAMGOLDENLIGHT(Re-assure)Show empathy;pt does notthink they willprequalifyFind alternativestudies specificto theirsymptoms ifthey DNQ

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Advise PT site to reach out (Non-PQS Sites)
  2. Read the study descrption from landing page
  3. Ask patients for referrals (other people tha may be interested) in other studies.
  4. Advise PT site to reach out (Non-PQS Sites)
  5. Required note when pt declines other studies
  6. Find alternative studies specific to their symptoms if they DNQ
  7. Earn QA ~ 107% or higher
  8. Earn QA ~ 107% or higher
  9. Search previously requested studies
  10. Scared to try new meds; reassure pt
  11. Offer helpful hotlines for prevention
  12. Ask about their weather (1-2mins.)
  13. Read the study descrption from landing page
  14. Required note when pt declines other studies
  15. Probe pt for info that may prequalify
  16. Ask about their weather (1-2mins.)
  17. How pt has been doing since diagnosis?
  18. Pt does not have time to participate; reassure site can confirm schedule
  19. Earn QA ~ 110% or higher
  20. Scared to try new meds; reassure pt

  21. Offer other studices
  22. How does the pt feel (or thing) about their treatment/ discorder
  23. Pt does not have time to participate; reassure site can confirm schedule
  24. (Re-assure) Show empathy; pt does not think they will prequalify
  25. Build Rapport - mention current events in pt's city
  26. How does the pt feel (or thing) about their treatment/ discorder
  27. Hard to pronounce name? - Ask patient
  28. pt on the road and may have some service interruption
  29. Explore any common (ground) with the pt
  30. Consistent use of the pt name,e throughout call (at least 3xs)
  31. NI; offer privacy policy when pt does not want to give information
  32. Build Rapport - mention current events in pt's city
  33. Earn QA ~ 110% or higher
  34. How pt has been doing since diagnosis?
  35. Explore any common (ground) with the pt
  36. NI; Distance - offer other sites and/ or studies in their area
  37. pt on the road and may have some service interruption
  38. Ask patients for referrals (other people tha may be interested) in other studies.
  39. NI; offer privacy policy when pt does not want to give information
  40. Search previously requested studies
  41. Hard to pronounce name? - Ask patient
  42. TEAM GOLDEN LIGHT
  43. (Re-assure) Show empathy; pt does not think they will prequalify
  44. Find alternative studies specific to their symptoms if they DNQ