Consistent useof the ptname,ethroughout call(at least 3xs)Find alternativestudies specificto theirsymptoms ifthey DNQHard topronouncename? -Ask patientAdvise PTsite to reachout (Non-PQS Sites)Build Rapport- mentioncurrentevents in pt'scityHow does thept feel (or thing)about theirtreatment/discorderEarn QA~ 107%or higherHow does thept feel (or thing)about theirtreatment/discorderSearchpreviouslyrequestedstudiesScared to trynew meds;reassure ptPt does nothave time toparticipate;reassure sitecan confirmscheduleFind alternativestudies specificto theirsymptoms ifthey DNQHard topronouncename? -Ask patient(Re-assure)Show empathy;pt does notthink they willprequalifyOfferotherstudicesProbe ptfor infothat mayprequalifyPt does nothave time toparticipate;reassure sitecan confirmscheduleRead thestudydescrptionfrom landingpageExplore anycommon(ground) withthe ptRequirednote when ptdeclinesother studiesAsk abouttheirweather(1-2mins.)Earn QA~ 110%or higherAdvise PTsite to reachout (Non-PQS Sites)Earn QA~ 110%or higherHow pt hasbeen doingsincediagnosis?Requirednote when ptdeclinesother studiesSearchpreviouslyrequestedstudiesAsk abouttheirweather(1-2mins.)Offerhelpfulhotlines forpreventionTEAMGOLDENLIGHTRead thestudydescrptionfrom landingpageNI; offer privacypolicy when ptdoes not wantto giveinformationExplore anycommon(ground) withthe ptScared to trynew meds;reassure ptpt on theroad and mayhave someserviceinterruptionAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Build Rapport- mentioncurrentevents in pt'scityHow pt hasbeen doingsincediagnosis?NI; Distance- offer othersites and/ orstudies intheir area(Re-assure)Show empathy;pt does notthink they willprequalifyNI; offer privacypolicy when ptdoes not wantto giveinformationEarn QA~ 107%or higherAsk patients forreferrals (otherpeople tha maybe interested)in other studies.pt on theroad and mayhave someserviceinterruptionConsistent useof the ptname,ethroughout call(at least 3xs)Find alternativestudies specificto theirsymptoms ifthey DNQHard topronouncename? -Ask patientAdvise PTsite to reachout (Non-PQS Sites)Build Rapport- mentioncurrentevents in pt'scityHow does thept feel (or thing)about theirtreatment/discorderEarn QA~ 107%or higherHow does thept feel (or thing)about theirtreatment/discorderSearchpreviouslyrequestedstudiesScared to trynew meds;reassure ptPt does nothave time toparticipate;reassure sitecan confirmscheduleFind alternativestudies specificto theirsymptoms ifthey DNQHard topronouncename? -Ask patient(Re-assure)Show empathy;pt does notthink they willprequalifyOfferotherstudicesProbe ptfor infothat mayprequalifyPt does nothave time toparticipate;reassure sitecan confirmscheduleRead thestudydescrptionfrom landingpageExplore anycommon(ground) withthe ptRequirednote when ptdeclinesother studiesAsk abouttheirweather(1-2mins.)Earn QA~ 110%or higherAdvise PTsite to reachout (Non-PQS Sites)Earn QA~ 110%or higherHow pt hasbeen doingsincediagnosis?Requirednote when ptdeclinesother studiesSearchpreviouslyrequestedstudiesAsk abouttheirweather(1-2mins.)Offerhelpfulhotlines forpreventionTEAMGOLDENLIGHTRead thestudydescrptionfrom landingpageNI; offer privacypolicy when ptdoes not wantto giveinformationExplore anycommon(ground) withthe ptScared to trynew meds;reassure ptpt on theroad and mayhave someserviceinterruptionAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Build Rapport- mentioncurrentevents in pt'scityHow pt hasbeen doingsincediagnosis?NI; Distance- offer othersites and/ orstudies intheir area(Re-assure)Show empathy;pt does notthink they willprequalifyNI; offer privacypolicy when ptdoes not wantto giveinformationEarn QA~ 107%or higherAsk patients forreferrals (otherpeople tha maybe interested)in other studies.pt on theroad and mayhave someserviceinterruption

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Consistent use of the pt name,e throughout call (at least 3xs)
  2. Find alternative studies specific to their symptoms if they DNQ
  3. Hard to pronounce name? - Ask patient
  4. Advise PT site to reach out (Non-PQS Sites)
  5. Build Rapport - mention current events in pt's city
  6. How does the pt feel (or thing) about their treatment/ discorder
  7. Earn QA ~ 107% or higher
  8. How does the pt feel (or thing) about their treatment/ discorder
  9. Search previously requested studies
  10. Scared to try new meds; reassure pt
  11. Pt does not have time to participate; reassure site can confirm schedule
  12. Find alternative studies specific to their symptoms if they DNQ
  13. Hard to pronounce name? - Ask patient
  14. (Re-assure) Show empathy; pt does not think they will prequalify

  15. Offer other studices
  16. Probe pt for info that may prequalify
  17. Pt does not have time to participate; reassure site can confirm schedule
  18. Read the study descrption from landing page
  19. Explore any common (ground) with the pt
  20. Required note when pt declines other studies
  21. Ask about their weather (1-2mins.)
  22. Earn QA ~ 110% or higher
  23. Advise PT site to reach out (Non-PQS Sites)
  24. Earn QA ~ 110% or higher
  25. How pt has been doing since diagnosis?
  26. Required note when pt declines other studies
  27. Search previously requested studies
  28. Ask about their weather (1-2mins.)
  29. Offer helpful hotlines for prevention
  30. TEAM GOLDEN LIGHT
  31. Read the study descrption from landing page
  32. NI; offer privacy policy when pt does not want to give information
  33. Explore any common (ground) with the pt
  34. Scared to try new meds; reassure pt
  35. pt on the road and may have some service interruption
  36. Ask patients for referrals (other people tha may be interested) in other studies.
  37. Build Rapport - mention current events in pt's city
  38. How pt has been doing since diagnosis?
  39. NI; Distance - offer other sites and/ or studies in their area
  40. (Re-assure) Show empathy; pt does not think they will prequalify
  41. NI; offer privacy policy when pt does not want to give information
  42. Earn QA ~ 107% or higher
  43. Ask patients for referrals (other people tha may be interested) in other studies.
  44. pt on the road and may have some service interruption