How does thept feel (or thing)about theirtreatment/discorderRequirednote when ptdeclinesother studiesHard topronouncename? -Ask patientBuild Rapport- mentioncurrentevents in pt'scityNI; offer privacypolicy when ptdoes not wantto giveinformationOfferotherstudicesExplore anycommon(ground) withthe ptAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Ask abouttheirweather(1-2mins.)(Re-assure)Show empathy;pt does notthink they willprequalifySearchpreviouslyrequestedstudiesPt does nothave time toparticipate;reassure sitecan confirmscheduleSearchpreviouslyrequestedstudiesHow pt hasbeen doingsincediagnosis?Consistent useof the ptname,ethroughout call(at least 3xs)How pt hasbeen doingsincediagnosis?Find alternativestudies specificto theirsymptoms ifthey DNQHard topronouncename? -Ask patientRead thestudydescrptionfrom landingpageBuild Rapport- mentioncurrentevents in pt'scityFind alternativestudies specificto theirsymptoms ifthey DNQRequirednote when ptdeclinesother studiesAsk abouttheirweather(1-2mins.)TEAMGOLDENLIGHTOfferhelpfulhotlines forpreventionProbe ptfor infothat mayprequalifyScared to trynew meds;reassure ptEarn QA~ 107%or higherAdvise PTsite to reachout (Non-PQS Sites)Earn QA~ 110%or higherRead thestudydescrptionfrom landingpageNI; offer privacypolicy when ptdoes not wantto giveinformation(Re-assure)Show empathy;pt does notthink they willprequalifypt on theroad and mayhave someserviceinterruptionpt on theroad and mayhave someserviceinterruptionScared to trynew meds;reassure ptNI; Distance- offer othersites and/ orstudies intheir areaAdvise PTsite to reachout (Non-PQS Sites)Earn QA~ 110%or higherPt does nothave time toparticipate;reassure sitecan confirmscheduleAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Explore anycommon(ground) withthe ptEarn QA~ 107%or higherHow does thept feel (or thing)about theirtreatment/discorderHow does thept feel (or thing)about theirtreatment/discorderRequirednote when ptdeclinesother studiesHard topronouncename? -Ask patientBuild Rapport- mentioncurrentevents in pt'scityNI; offer privacypolicy when ptdoes not wantto giveinformationOfferotherstudicesExplore anycommon(ground) withthe ptAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Ask abouttheirweather(1-2mins.)(Re-assure)Show empathy;pt does notthink they willprequalifySearchpreviouslyrequestedstudiesPt does nothave time toparticipate;reassure sitecan confirmscheduleSearchpreviouslyrequestedstudiesHow pt hasbeen doingsincediagnosis?Consistent useof the ptname,ethroughout call(at least 3xs)How pt hasbeen doingsincediagnosis?Find alternativestudies specificto theirsymptoms ifthey DNQHard topronouncename? -Ask patientRead thestudydescrptionfrom landingpageBuild Rapport- mentioncurrentevents in pt'scityFind alternativestudies specificto theirsymptoms ifthey DNQRequirednote when ptdeclinesother studiesAsk abouttheirweather(1-2mins.)TEAMGOLDENLIGHTOfferhelpfulhotlines forpreventionProbe ptfor infothat mayprequalifyScared to trynew meds;reassure ptEarn QA~ 107%or higherAdvise PTsite to reachout (Non-PQS Sites)Earn QA~ 110%or higherRead thestudydescrptionfrom landingpageNI; offer privacypolicy when ptdoes not wantto giveinformation(Re-assure)Show empathy;pt does notthink they willprequalifypt on theroad and mayhave someserviceinterruptionpt on theroad and mayhave someserviceinterruptionScared to trynew meds;reassure ptNI; Distance- offer othersites and/ orstudies intheir areaAdvise PTsite to reachout (Non-PQS Sites)Earn QA~ 110%or higherPt does nothave time toparticipate;reassure sitecan confirmscheduleAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Explore anycommon(ground) withthe ptEarn QA~ 107%or higherHow does thept feel (or thing)about theirtreatment/discorder

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. How does the pt feel (or thing) about their treatment/ discorder
  2. Required note when pt declines other studies
  3. Hard to pronounce name? - Ask patient
  4. Build Rapport - mention current events in pt's city
  5. NI; offer privacy policy when pt does not want to give information

  6. Offer other studices
  7. Explore any common (ground) with the pt
  8. Ask patients for referrals (other people tha may be interested) in other studies.
  9. Ask about their weather (1-2mins.)
  10. (Re-assure) Show empathy; pt does not think they will prequalify
  11. Search previously requested studies
  12. Pt does not have time to participate; reassure site can confirm schedule
  13. Search previously requested studies
  14. How pt has been doing since diagnosis?
  15. Consistent use of the pt name,e throughout call (at least 3xs)
  16. How pt has been doing since diagnosis?
  17. Find alternative studies specific to their symptoms if they DNQ
  18. Hard to pronounce name? - Ask patient
  19. Read the study descrption from landing page
  20. Build Rapport - mention current events in pt's city
  21. Find alternative studies specific to their symptoms if they DNQ
  22. Required note when pt declines other studies
  23. Ask about their weather (1-2mins.)
  24. TEAM GOLDEN LIGHT
  25. Offer helpful hotlines for prevention
  26. Probe pt for info that may prequalify
  27. Scared to try new meds; reassure pt
  28. Earn QA ~ 107% or higher
  29. Advise PT site to reach out (Non-PQS Sites)
  30. Earn QA ~ 110% or higher
  31. Read the study descrption from landing page
  32. NI; offer privacy policy when pt does not want to give information
  33. (Re-assure) Show empathy; pt does not think they will prequalify
  34. pt on the road and may have some service interruption
  35. pt on the road and may have some service interruption
  36. Scared to try new meds; reassure pt
  37. NI; Distance - offer other sites and/ or studies in their area
  38. Advise PT site to reach out (Non-PQS Sites)
  39. Earn QA ~ 110% or higher
  40. Pt does not have time to participate; reassure site can confirm schedule
  41. Ask patients for referrals (other people tha may be interested) in other studies.
  42. Explore any common (ground) with the pt
  43. Earn QA ~ 107% or higher
  44. How does the pt feel (or thing) about their treatment/ discorder