TEAMGOLDENLIGHTAsk patients forreferrals (otherpeople tha maybe interested)in other studies.OfferotherstudicesRequirednote when ptdeclinesother studiesExplore anycommon(ground) withthe ptRead thestudydescrptionfrom landingpagePt does nothave time toparticipate;reassure sitecan confirmscheduleOfferhelpfulhotlines forpreventionSearchpreviouslyrequestedstudiesBuild Rapport- mentioncurrentevents in pt'scityEarn QA~ 110%or higherScared to trynew meds;reassure ptHow pt hasbeen doingsincediagnosis?Requirednote when ptdeclinesother studies(Re-assure)Show empathy;pt does notthink they willprequalifyFind alternativestudies specificto theirsymptoms ifthey DNQpt on theroad and mayhave someserviceinterruptionScared to trynew meds;reassure ptEarn QA~ 110%or higherHow does thept feel (or thing)about theirtreatment/discorderSearchpreviouslyrequestedstudiesConsistent useof the ptname,ethroughout call(at least 3xs)Ask patients forreferrals (otherpeople tha maybe interested)in other studies.How pt hasbeen doingsincediagnosis?NI; offer privacypolicy when ptdoes not wantto giveinformationNI; offer privacypolicy when ptdoes not wantto giveinformationAsk abouttheirweather(1-2mins.)How does thept feel (or thing)about theirtreatment/discorderHard topronouncename? -Ask patientEarn QA~ 107%or higherAsk abouttheirweather(1-2mins.)(Re-assure)Show empathy;pt does notthink they willprequalifyRead thestudydescrptionfrom landingpageAdvise PTsite to reachout (Non-PQS Sites)Probe ptfor infothat mayprequalifyFind alternativestudies specificto theirsymptoms ifthey DNQAdvise PTsite to reachout (Non-PQS Sites)NI; Distance- offer othersites and/ orstudies intheir areapt on theroad and mayhave someserviceinterruptionExplore anycommon(ground) withthe ptHard topronouncename? -Ask patientEarn QA~ 107%or higherPt does nothave time toparticipate;reassure sitecan confirmscheduleBuild Rapport- mentioncurrentevents in pt'scityTEAMGOLDENLIGHTAsk patients forreferrals (otherpeople tha maybe interested)in other studies.OfferotherstudicesRequirednote when ptdeclinesother studiesExplore anycommon(ground) withthe ptRead thestudydescrptionfrom landingpagePt does nothave time toparticipate;reassure sitecan confirmscheduleOfferhelpfulhotlines forpreventionSearchpreviouslyrequestedstudiesBuild Rapport- mentioncurrentevents in pt'scityEarn QA~ 110%or higherScared to trynew meds;reassure ptHow pt hasbeen doingsincediagnosis?Requirednote when ptdeclinesother studies(Re-assure)Show empathy;pt does notthink they willprequalifyFind alternativestudies specificto theirsymptoms ifthey DNQpt on theroad and mayhave someserviceinterruptionScared to trynew meds;reassure ptEarn QA~ 110%or higherHow does thept feel (or thing)about theirtreatment/discorderSearchpreviouslyrequestedstudiesConsistent useof the ptname,ethroughout call(at least 3xs)Ask patients forreferrals (otherpeople tha maybe interested)in other studies.How pt hasbeen doingsincediagnosis?NI; offer privacypolicy when ptdoes not wantto giveinformationNI; offer privacypolicy when ptdoes not wantto giveinformationAsk abouttheirweather(1-2mins.)How does thept feel (or thing)about theirtreatment/discorderHard topronouncename? -Ask patientEarn QA~ 107%or higherAsk abouttheirweather(1-2mins.)(Re-assure)Show empathy;pt does notthink they willprequalifyRead thestudydescrptionfrom landingpageAdvise PTsite to reachout (Non-PQS Sites)Probe ptfor infothat mayprequalifyFind alternativestudies specificto theirsymptoms ifthey DNQAdvise PTsite to reachout (Non-PQS Sites)NI; Distance- offer othersites and/ orstudies intheir areapt on theroad and mayhave someserviceinterruptionExplore anycommon(ground) withthe ptHard topronouncename? -Ask patientEarn QA~ 107%or higherPt does nothave time toparticipate;reassure sitecan confirmscheduleBuild Rapport- mentioncurrentevents in pt'scity

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. TEAM GOLDEN LIGHT
  2. Ask patients for referrals (other people tha may be interested) in other studies.

  3. Offer other studices
  4. Required note when pt declines other studies
  5. Explore any common (ground) with the pt
  6. Read the study descrption from landing page
  7. Pt does not have time to participate; reassure site can confirm schedule
  8. Offer helpful hotlines for prevention
  9. Search previously requested studies
  10. Build Rapport - mention current events in pt's city
  11. Earn QA ~ 110% or higher
  12. Scared to try new meds; reassure pt
  13. How pt has been doing since diagnosis?
  14. Required note when pt declines other studies
  15. (Re-assure) Show empathy; pt does not think they will prequalify
  16. Find alternative studies specific to their symptoms if they DNQ
  17. pt on the road and may have some service interruption
  18. Scared to try new meds; reassure pt
  19. Earn QA ~ 110% or higher
  20. How does the pt feel (or thing) about their treatment/ discorder
  21. Search previously requested studies
  22. Consistent use of the pt name,e throughout call (at least 3xs)
  23. Ask patients for referrals (other people tha may be interested) in other studies.
  24. How pt has been doing since diagnosis?
  25. NI; offer privacy policy when pt does not want to give information
  26. NI; offer privacy policy when pt does not want to give information
  27. Ask about their weather (1-2mins.)
  28. How does the pt feel (or thing) about their treatment/ discorder
  29. Hard to pronounce name? - Ask patient
  30. Earn QA ~ 107% or higher
  31. Ask about their weather (1-2mins.)
  32. (Re-assure) Show empathy; pt does not think they will prequalify
  33. Read the study descrption from landing page
  34. Advise PT site to reach out (Non-PQS Sites)
  35. Probe pt for info that may prequalify
  36. Find alternative studies specific to their symptoms if they DNQ
  37. Advise PT site to reach out (Non-PQS Sites)
  38. NI; Distance - offer other sites and/ or studies in their area
  39. pt on the road and may have some service interruption
  40. Explore any common (ground) with the pt
  41. Hard to pronounce name? - Ask patient
  42. Earn QA ~ 107% or higher
  43. Pt does not have time to participate; reassure site can confirm schedule
  44. Build Rapport - mention current events in pt's city