NI; offer privacypolicy when ptdoes not wantto giveinformationRead thestudydescrptionfrom landingpageFind alternativestudies specificto theirsymptoms ifthey DNQEarn QA~ 110%or higherOfferotherstudicespt on theroad and mayhave someserviceinterruptionHow does thept feel (or thing)about theirtreatment/discorderHow pt hasbeen doingsincediagnosis?Earn QA~ 107%or higher(Re-assure)Show empathy;pt does notthink they willprequalifyConsistent useof the ptname,ethroughout call(at least 3xs)(Re-assure)Show empathy;pt does notthink they willprequalifyEarn QA~ 110%or higherExplore anycommon(ground) withthe ptRequirednote when ptdeclinesother studiesEarn QA~ 107%or higherPt does nothave time toparticipate;reassure sitecan confirmscheduleRead thestudydescrptionfrom landingpageAsk patients forreferrals (otherpeople tha maybe interested)in other studies.How does thept feel (or thing)about theirtreatment/discorderPt does nothave time toparticipate;reassure sitecan confirmscheduleRequirednote when ptdeclinesother studiesScared to trynew meds;reassure ptNI; offer privacypolicy when ptdoes not wantto giveinformationSearchpreviouslyrequestedstudiesHard topronouncename? -Ask patientHow pt hasbeen doingsincediagnosis?Ask patients forreferrals (otherpeople tha maybe interested)in other studies.SearchpreviouslyrequestedstudiesHard topronouncename? -Ask patientExplore anycommon(ground) withthe ptAdvise PTsite to reachout (Non-PQS Sites)Ask abouttheirweather(1-2mins.)Probe ptfor infothat mayprequalifypt on theroad and mayhave someserviceinterruptionOfferhelpfulhotlines forpreventionScared to trynew meds;reassure ptAsk abouttheirweather(1-2mins.)Find alternativestudies specificto theirsymptoms ifthey DNQAdvise PTsite to reachout (Non-PQS Sites)NI; Distance- offer othersites and/ orstudies intheir areaBuild Rapport- mentioncurrentevents in pt'scityTEAMGOLDENLIGHTBuild Rapport- mentioncurrentevents in pt'scityNI; offer privacypolicy when ptdoes not wantto giveinformationRead thestudydescrptionfrom landingpageFind alternativestudies specificto theirsymptoms ifthey DNQEarn QA~ 110%or higherOfferotherstudicespt on theroad and mayhave someserviceinterruptionHow does thept feel (or thing)about theirtreatment/discorderHow pt hasbeen doingsincediagnosis?Earn QA~ 107%or higher(Re-assure)Show empathy;pt does notthink they willprequalifyConsistent useof the ptname,ethroughout call(at least 3xs)(Re-assure)Show empathy;pt does notthink they willprequalifyEarn QA~ 110%or higherExplore anycommon(ground) withthe ptRequirednote when ptdeclinesother studiesEarn QA~ 107%or higherPt does nothave time toparticipate;reassure sitecan confirmscheduleRead thestudydescrptionfrom landingpageAsk patients forreferrals (otherpeople tha maybe interested)in other studies.How does thept feel (or thing)about theirtreatment/discorderPt does nothave time toparticipate;reassure sitecan confirmscheduleRequirednote when ptdeclinesother studiesScared to trynew meds;reassure ptNI; offer privacypolicy when ptdoes not wantto giveinformationSearchpreviouslyrequestedstudiesHard topronouncename? -Ask patientHow pt hasbeen doingsincediagnosis?Ask patients forreferrals (otherpeople tha maybe interested)in other studies.SearchpreviouslyrequestedstudiesHard topronouncename? -Ask patientExplore anycommon(ground) withthe ptAdvise PTsite to reachout (Non-PQS Sites)Ask abouttheirweather(1-2mins.)Probe ptfor infothat mayprequalifypt on theroad and mayhave someserviceinterruptionOfferhelpfulhotlines forpreventionScared to trynew meds;reassure ptAsk abouttheirweather(1-2mins.)Find alternativestudies specificto theirsymptoms ifthey DNQAdvise PTsite to reachout (Non-PQS Sites)NI; Distance- offer othersites and/ orstudies intheir areaBuild Rapport- mentioncurrentevents in pt'scityTEAMGOLDENLIGHTBuild Rapport- mentioncurrentevents in pt'scity

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. NI; offer privacy policy when pt does not want to give information
  2. Read the study descrption from landing page
  3. Find alternative studies specific to their symptoms if they DNQ
  4. Earn QA ~ 110% or higher

  5. Offer other studices
  6. pt on the road and may have some service interruption
  7. How does the pt feel (or thing) about their treatment/ discorder
  8. How pt has been doing since diagnosis?
  9. Earn QA ~ 107% or higher
  10. (Re-assure) Show empathy; pt does not think they will prequalify
  11. Consistent use of the pt name,e throughout call (at least 3xs)
  12. (Re-assure) Show empathy; pt does not think they will prequalify
  13. Earn QA ~ 110% or higher
  14. Explore any common (ground) with the pt
  15. Required note when pt declines other studies
  16. Earn QA ~ 107% or higher
  17. Pt does not have time to participate; reassure site can confirm schedule
  18. Read the study descrption from landing page
  19. Ask patients for referrals (other people tha may be interested) in other studies.
  20. How does the pt feel (or thing) about their treatment/ discorder
  21. Pt does not have time to participate; reassure site can confirm schedule
  22. Required note when pt declines other studies
  23. Scared to try new meds; reassure pt
  24. NI; offer privacy policy when pt does not want to give information
  25. Search previously requested studies
  26. Hard to pronounce name? - Ask patient
  27. How pt has been doing since diagnosis?
  28. Ask patients for referrals (other people tha may be interested) in other studies.
  29. Search previously requested studies
  30. Hard to pronounce name? - Ask patient
  31. Explore any common (ground) with the pt
  32. Advise PT site to reach out (Non-PQS Sites)
  33. Ask about their weather (1-2mins.)
  34. Probe pt for info that may prequalify
  35. pt on the road and may have some service interruption
  36. Offer helpful hotlines for prevention
  37. Scared to try new meds; reassure pt
  38. Ask about their weather (1-2mins.)
  39. Find alternative studies specific to their symptoms if they DNQ
  40. Advise PT site to reach out (Non-PQS Sites)
  41. NI; Distance - offer other sites and/ or studies in their area
  42. Build Rapport - mention current events in pt's city
  43. TEAM GOLDEN LIGHT
  44. Build Rapport - mention current events in pt's city