How does thept feel (or thing)about theirtreatment/discorderFind alternativestudies specificto theirsymptoms ifthey DNQExplore anycommon(ground) withthe ptAdvise PTsite to reachout (Non-PQS Sites)Find alternativestudies specificto theirsymptoms ifthey DNQOfferotherstudicesEarn QA~ 110%or higherNI; offer privacypolicy when ptdoes not wantto giveinformationAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Earn QA~ 107%or higherProbe ptfor infothat mayprequalifypt on theroad and mayhave someserviceinterruptionAdvise PTsite to reachout (Non-PQS Sites)Read thestudydescrptionfrom landingpage(Re-assure)Show empathy;pt does notthink they willprequalifyRead thestudydescrptionfrom landingpageBuild Rapport- mentioncurrentevents in pt'scityConsistent useof the ptname,ethroughout call(at least 3xs)Build Rapport- mentioncurrentevents in pt'scityHow pt hasbeen doingsincediagnosis?Earn QA~ 107%or higherPt does nothave time toparticipate;reassure sitecan confirmschedulept on theroad and mayhave someserviceinterruptionHow pt hasbeen doingsincediagnosis?Ask abouttheirweather(1-2mins.)NI; Distance- offer othersites and/ orstudies intheir areaSearchpreviouslyrequestedstudiesSearchpreviouslyrequestedstudiesScared to trynew meds;reassure ptRequirednote when ptdeclinesother studiesHard topronouncename? -Ask patient(Re-assure)Show empathy;pt does notthink they willprequalifyHow does thept feel (or thing)about theirtreatment/discorderExplore anycommon(ground) withthe ptEarn QA~ 110%or higherHard topronouncename? -Ask patientScared to trynew meds;reassure ptAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Requirednote when ptdeclinesother studiesOfferhelpfulhotlines forpreventionNI; offer privacypolicy when ptdoes not wantto giveinformationAsk abouttheirweather(1-2mins.)Pt does nothave time toparticipate;reassure sitecan confirmscheduleTEAMGOLDENLIGHTHow does thept feel (or thing)about theirtreatment/discorderFind alternativestudies specificto theirsymptoms ifthey DNQExplore anycommon(ground) withthe ptAdvise PTsite to reachout (Non-PQS Sites)Find alternativestudies specificto theirsymptoms ifthey DNQOfferotherstudicesEarn QA~ 110%or higherNI; offer privacypolicy when ptdoes not wantto giveinformationAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Earn QA~ 107%or higherProbe ptfor infothat mayprequalifypt on theroad and mayhave someserviceinterruptionAdvise PTsite to reachout (Non-PQS Sites)Read thestudydescrptionfrom landingpage(Re-assure)Show empathy;pt does notthink they willprequalifyRead thestudydescrptionfrom landingpageBuild Rapport- mentioncurrentevents in pt'scityConsistent useof the ptname,ethroughout call(at least 3xs)Build Rapport- mentioncurrentevents in pt'scityHow pt hasbeen doingsincediagnosis?Earn QA~ 107%or higherPt does nothave time toparticipate;reassure sitecan confirmschedulept on theroad and mayhave someserviceinterruptionHow pt hasbeen doingsincediagnosis?Ask abouttheirweather(1-2mins.)NI; Distance- offer othersites and/ orstudies intheir areaSearchpreviouslyrequestedstudiesSearchpreviouslyrequestedstudiesScared to trynew meds;reassure ptRequirednote when ptdeclinesother studiesHard topronouncename? -Ask patient(Re-assure)Show empathy;pt does notthink they willprequalifyHow does thept feel (or thing)about theirtreatment/discorderExplore anycommon(ground) withthe ptEarn QA~ 110%or higherHard topronouncename? -Ask patientScared to trynew meds;reassure ptAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Requirednote when ptdeclinesother studiesOfferhelpfulhotlines forpreventionNI; offer privacypolicy when ptdoes not wantto giveinformationAsk abouttheirweather(1-2mins.)Pt does nothave time toparticipate;reassure sitecan confirmscheduleTEAMGOLDENLIGHT

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. How does the pt feel (or thing) about their treatment/ discorder
  2. Find alternative studies specific to their symptoms if they DNQ
  3. Explore any common (ground) with the pt
  4. Advise PT site to reach out (Non-PQS Sites)
  5. Find alternative studies specific to their symptoms if they DNQ

  6. Offer other studices
  7. Earn QA ~ 110% or higher
  8. NI; offer privacy policy when pt does not want to give information
  9. Ask patients for referrals (other people tha may be interested) in other studies.
  10. Earn QA ~ 107% or higher
  11. Probe pt for info that may prequalify
  12. pt on the road and may have some service interruption
  13. Advise PT site to reach out (Non-PQS Sites)
  14. Read the study descrption from landing page
  15. (Re-assure) Show empathy; pt does not think they will prequalify
  16. Read the study descrption from landing page
  17. Build Rapport - mention current events in pt's city
  18. Consistent use of the pt name,e throughout call (at least 3xs)
  19. Build Rapport - mention current events in pt's city
  20. How pt has been doing since diagnosis?
  21. Earn QA ~ 107% or higher
  22. Pt does not have time to participate; reassure site can confirm schedule
  23. pt on the road and may have some service interruption
  24. How pt has been doing since diagnosis?
  25. Ask about their weather (1-2mins.)
  26. NI; Distance - offer other sites and/ or studies in their area
  27. Search previously requested studies
  28. Search previously requested studies
  29. Scared to try new meds; reassure pt
  30. Required note when pt declines other studies
  31. Hard to pronounce name? - Ask patient
  32. (Re-assure) Show empathy; pt does not think they will prequalify
  33. How does the pt feel (or thing) about their treatment/ discorder
  34. Explore any common (ground) with the pt
  35. Earn QA ~ 110% or higher
  36. Hard to pronounce name? - Ask patient
  37. Scared to try new meds; reassure pt
  38. Ask patients for referrals (other people tha may be interested) in other studies.
  39. Required note when pt declines other studies
  40. Offer helpful hotlines for prevention
  41. NI; offer privacy policy when pt does not want to give information
  42. Ask about their weather (1-2mins.)
  43. Pt does not have time to participate; reassure site can confirm schedule
  44. TEAM GOLDEN LIGHT