Ask abouttheirweather(1-2mins.)Read thestudydescrptionfrom landingpagept on theroad and mayhave someserviceinterruptionOfferhelpfulhotlines forpreventionRead thestudydescrptionfrom landingpageAsk abouttheirweather(1-2mins.)How does thept feel (or thing)about theirtreatment/discorderBuild Rapport- mentioncurrentevents in pt'scityScared to trynew meds;reassure ptProbe ptfor infothat mayprequalifySearchpreviouslyrequestedstudiesRequirednote when ptdeclinesother studiesTEAMGOLDENLIGHTpt on theroad and mayhave someserviceinterruptionConsistent useof the ptname,ethroughout call(at least 3xs)NI; offer privacypolicy when ptdoes not wantto giveinformationHard topronouncename? -Ask patientExplore anycommon(ground) withthe ptRequirednote when ptdeclinesother studiesAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Earn QA~ 107%or higherAdvise PTsite to reachout (Non-PQS Sites)Hard topronouncename? -Ask patientBuild Rapport- mentioncurrentevents in pt'scityPt does nothave time toparticipate;reassure sitecan confirmschedule(Re-assure)Show empathy;pt does notthink they willprequalifyPt does nothave time toparticipate;reassure sitecan confirmscheduleHow pt hasbeen doingsincediagnosis?Explore anycommon(ground) withthe ptFind alternativestudies specificto theirsymptoms ifthey DNQNI; offer privacypolicy when ptdoes not wantto giveinformationScared to trynew meds;reassure ptEarn QA~ 110%or higherSearchpreviouslyrequestedstudiesAdvise PTsite to reachout (Non-PQS Sites)How does thept feel (or thing)about theirtreatment/discorderOfferotherstudicesAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Earn QA~ 107%or higherNI; Distance- offer othersites and/ orstudies intheir areaFind alternativestudies specificto theirsymptoms ifthey DNQHow pt hasbeen doingsincediagnosis?Earn QA~ 110%or higher(Re-assure)Show empathy;pt does notthink they willprequalifyAsk abouttheirweather(1-2mins.)Read thestudydescrptionfrom landingpagept on theroad and mayhave someserviceinterruptionOfferhelpfulhotlines forpreventionRead thestudydescrptionfrom landingpageAsk abouttheirweather(1-2mins.)How does thept feel (or thing)about theirtreatment/discorderBuild Rapport- mentioncurrentevents in pt'scityScared to trynew meds;reassure ptProbe ptfor infothat mayprequalifySearchpreviouslyrequestedstudiesRequirednote when ptdeclinesother studiesTEAMGOLDENLIGHTpt on theroad and mayhave someserviceinterruptionConsistent useof the ptname,ethroughout call(at least 3xs)NI; offer privacypolicy when ptdoes not wantto giveinformationHard topronouncename? -Ask patientExplore anycommon(ground) withthe ptRequirednote when ptdeclinesother studiesAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Earn QA~ 107%or higherAdvise PTsite to reachout (Non-PQS Sites)Hard topronouncename? -Ask patientBuild Rapport- mentioncurrentevents in pt'scityPt does nothave time toparticipate;reassure sitecan confirmschedule(Re-assure)Show empathy;pt does notthink they willprequalifyPt does nothave time toparticipate;reassure sitecan confirmscheduleHow pt hasbeen doingsincediagnosis?Explore anycommon(ground) withthe ptFind alternativestudies specificto theirsymptoms ifthey DNQNI; offer privacypolicy when ptdoes not wantto giveinformationScared to trynew meds;reassure ptEarn QA~ 110%or higherSearchpreviouslyrequestedstudiesAdvise PTsite to reachout (Non-PQS Sites)How does thept feel (or thing)about theirtreatment/discorderOfferotherstudicesAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Earn QA~ 107%or higherNI; Distance- offer othersites and/ orstudies intheir areaFind alternativestudies specificto theirsymptoms ifthey DNQHow pt hasbeen doingsincediagnosis?Earn QA~ 110%or higher(Re-assure)Show empathy;pt does notthink they willprequalify

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask about their weather (1-2mins.)
  2. Read the study descrption from landing page
  3. pt on the road and may have some service interruption
  4. Offer helpful hotlines for prevention
  5. Read the study descrption from landing page
  6. Ask about their weather (1-2mins.)
  7. How does the pt feel (or thing) about their treatment/ discorder
  8. Build Rapport - mention current events in pt's city
  9. Scared to try new meds; reassure pt
  10. Probe pt for info that may prequalify
  11. Search previously requested studies
  12. Required note when pt declines other studies
  13. TEAM GOLDEN LIGHT
  14. pt on the road and may have some service interruption
  15. Consistent use of the pt name,e throughout call (at least 3xs)
  16. NI; offer privacy policy when pt does not want to give information
  17. Hard to pronounce name? - Ask patient
  18. Explore any common (ground) with the pt
  19. Required note when pt declines other studies
  20. Ask patients for referrals (other people tha may be interested) in other studies.
  21. Earn QA ~ 107% or higher
  22. Advise PT site to reach out (Non-PQS Sites)
  23. Hard to pronounce name? - Ask patient
  24. Build Rapport - mention current events in pt's city
  25. Pt does not have time to participate; reassure site can confirm schedule
  26. (Re-assure) Show empathy; pt does not think they will prequalify
  27. Pt does not have time to participate; reassure site can confirm schedule
  28. How pt has been doing since diagnosis?
  29. Explore any common (ground) with the pt
  30. Find alternative studies specific to their symptoms if they DNQ
  31. NI; offer privacy policy when pt does not want to give information
  32. Scared to try new meds; reassure pt
  33. Earn QA ~ 110% or higher
  34. Search previously requested studies
  35. Advise PT site to reach out (Non-PQS Sites)
  36. How does the pt feel (or thing) about their treatment/ discorder

  37. Offer other studices
  38. Ask patients for referrals (other people tha may be interested) in other studies.
  39. Earn QA ~ 107% or higher
  40. NI; Distance - offer other sites and/ or studies in their area
  41. Find alternative studies specific to their symptoms if they DNQ
  42. How pt has been doing since diagnosis?
  43. Earn QA ~ 110% or higher
  44. (Re-assure) Show empathy; pt does not think they will prequalify