How does thept feel (or thing)about theirtreatment/discorderpt on theroad and mayhave someserviceinterruptionPt does nothave time toparticipate;reassure sitecan confirmscheduleRequirednote when ptdeclinesother studiesScared to trynew meds;reassure ptpt on theroad and mayhave someserviceinterruptionEarn QA~ 107%or higherFind alternativestudies specificto theirsymptoms ifthey DNQNI; offer privacypolicy when ptdoes not wantto giveinformationNI; Distance- offer othersites and/ orstudies intheir areaBuild Rapport- mentioncurrentevents in pt'scityExplore anycommon(ground) withthe ptEarn QA~ 110%or higherAdvise PTsite to reachout (Non-PQS Sites)SearchpreviouslyrequestedstudiesExplore anycommon(ground) withthe ptEarn QA~ 107%or higherHow pt hasbeen doingsincediagnosis?How does thept feel (or thing)about theirtreatment/discorderAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Consistent useof the ptname,ethroughout call(at least 3xs)Hard topronouncename? -Ask patient(Re-assure)Show empathy;pt does notthink they willprequalifyScared to trynew meds;reassure ptRequirednote when ptdeclinesother studiesAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Ask abouttheirweather(1-2mins.)Find alternativestudies specificto theirsymptoms ifthey DNQ(Re-assure)Show empathy;pt does notthink they willprequalifyOfferotherstudicesNI; offer privacypolicy when ptdoes not wantto giveinformationPt does nothave time toparticipate;reassure sitecan confirmscheduleOfferhelpfulhotlines forpreventionRead thestudydescrptionfrom landingpageAsk abouttheirweather(1-2mins.)Advise PTsite to reachout (Non-PQS Sites)Earn QA~ 110%or higherRead thestudydescrptionfrom landingpageSearchpreviouslyrequestedstudiesTEAMGOLDENLIGHTHow pt hasbeen doingsincediagnosis?Hard topronouncename? -Ask patientBuild Rapport- mentioncurrentevents in pt'scityProbe ptfor infothat mayprequalifyHow does thept feel (or thing)about theirtreatment/discorderpt on theroad and mayhave someserviceinterruptionPt does nothave time toparticipate;reassure sitecan confirmscheduleRequirednote when ptdeclinesother studiesScared to trynew meds;reassure ptpt on theroad and mayhave someserviceinterruptionEarn QA~ 107%or higherFind alternativestudies specificto theirsymptoms ifthey DNQNI; offer privacypolicy when ptdoes not wantto giveinformationNI; Distance- offer othersites and/ orstudies intheir areaBuild Rapport- mentioncurrentevents in pt'scityExplore anycommon(ground) withthe ptEarn QA~ 110%or higherAdvise PTsite to reachout (Non-PQS Sites)SearchpreviouslyrequestedstudiesExplore anycommon(ground) withthe ptEarn QA~ 107%or higherHow pt hasbeen doingsincediagnosis?How does thept feel (or thing)about theirtreatment/discorderAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Consistent useof the ptname,ethroughout call(at least 3xs)Hard topronouncename? -Ask patient(Re-assure)Show empathy;pt does notthink they willprequalifyScared to trynew meds;reassure ptRequirednote when ptdeclinesother studiesAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Ask abouttheirweather(1-2mins.)Find alternativestudies specificto theirsymptoms ifthey DNQ(Re-assure)Show empathy;pt does notthink they willprequalifyOfferotherstudicesNI; offer privacypolicy when ptdoes not wantto giveinformationPt does nothave time toparticipate;reassure sitecan confirmscheduleOfferhelpfulhotlines forpreventionRead thestudydescrptionfrom landingpageAsk abouttheirweather(1-2mins.)Advise PTsite to reachout (Non-PQS Sites)Earn QA~ 110%or higherRead thestudydescrptionfrom landingpageSearchpreviouslyrequestedstudiesTEAMGOLDENLIGHTHow pt hasbeen doingsincediagnosis?Hard topronouncename? -Ask patientBuild Rapport- mentioncurrentevents in pt'scityProbe ptfor infothat mayprequalify

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  2. How does the pt feel (or thing) about their treatment/ discorder
  3. pt on the road and may have some service interruption
  4. Pt does not have time to participate; reassure site can confirm schedule
  5. Required note when pt declines other studies
  6. Scared to try new meds; reassure pt
  7. pt on the road and may have some service interruption
  8. Earn QA ~ 107% or higher
  9. Find alternative studies specific to their symptoms if they DNQ
  10. NI; offer privacy policy when pt does not want to give information
  11. NI; Distance - offer other sites and/ or studies in their area
  12. Build Rapport - mention current events in pt's city
  13. Explore any common (ground) with the pt
  14. Earn QA ~ 110% or higher
  15. Advise PT site to reach out (Non-PQS Sites)
  16. Search previously requested studies
  17. Explore any common (ground) with the pt
  18. Earn QA ~ 107% or higher
  19. How pt has been doing since diagnosis?
  20. How does the pt feel (or thing) about their treatment/ discorder
  21. Ask patients for referrals (other people tha may be interested) in other studies.
  22. Consistent use of the pt name,e throughout call (at least 3xs)
  23. Hard to pronounce name? - Ask patient
  24. (Re-assure) Show empathy; pt does not think they will prequalify
  25. Scared to try new meds; reassure pt
  26. Required note when pt declines other studies
  27. Ask patients for referrals (other people tha may be interested) in other studies.
  28. Ask about their weather (1-2mins.)
  29. Find alternative studies specific to their symptoms if they DNQ
  31. (Re-assure) Show empathy; pt does not think they will prequalify

  32. Offer other studices
  33. NI; offer privacy policy when pt does not want to give information
  34. Pt does not have time to participate; reassure site can confirm schedule
  35. Offer helpful hotlines for prevention
  36. Read the study descrption from landing page
  37. Ask about their weather (1-2mins.)
  38. Advise PT site to reach out (Non-PQS Sites)
  39. Earn QA ~ 110% or higher
  40. Read the study descrption from landing page
  41. Search previously requested studies
  42. TEAM GOLDEN LIGHT
  43. How pt has been doing since diagnosis?
  45. Hard to pronounce name? - Ask patient
  46. Build Rapport - mention current events in pt's city
  48. Probe pt for info that may prequalify