Hard topronouncename? -Ask patientFind alternativestudies specificto theirsymptoms ifthey DNQEarn QA~ 110%or higherNI; Distance- offer othersites and/ orstudies intheir areaAdvise PTsite to reachout (Non-PQS Sites)Hard topronouncename? -Ask patientTEAMGOLDENLIGHTHow pt hasbeen doingsincediagnosis?Earn QA~ 107%or higherAsk abouttheirweather(1-2mins.)Pt does nothave time toparticipate;reassure sitecan confirmscheduleScared to trynew meds;reassure ptEarn QA~ 110%or higher(Re-assure)Show empathy;pt does notthink they willprequalifyProbe ptfor infothat mayprequalifyAsk abouttheirweather(1-2mins.)Ask patients forreferrals (otherpeople tha maybe interested)in other studies.How does thept feel (or thing)about theirtreatment/discorderRead thestudydescrptionfrom landingpageAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Searchpreviouslyrequestedstudiespt on theroad and mayhave someserviceinterruptionExplore anycommon(ground) withthe ptFind alternativestudies specificto theirsymptoms ifthey DNQPt does nothave time toparticipate;reassure sitecan confirmscheduleSearchpreviouslyrequestedstudiesRequirednote when ptdeclinesother studiesScared to trynew meds;reassure pt(Re-assure)Show empathy;pt does notthink they willprequalifyHow pt hasbeen doingsincediagnosis?Read thestudydescrptionfrom landingpageBuild Rapport- mentioncurrentevents in pt'scityAdvise PTsite to reachout (Non-PQS Sites)Explore anycommon(ground) withthe ptEarn QA~ 107%or higherHow does thept feel (or thing)about theirtreatment/discorderBuild Rapport- mentioncurrentevents in pt'scityOfferotherstudicespt on theroad and mayhave someserviceinterruptionNI; offer privacypolicy when ptdoes not wantto giveinformationConsistent useof the ptname,ethroughout call(at least 3xs)NI; offer privacypolicy when ptdoes not wantto giveinformationRequirednote when ptdeclinesother studiesOfferhelpfulhotlines forpreventionHard topronouncename? -Ask patientFind alternativestudies specificto theirsymptoms ifthey DNQEarn QA~ 110%or higherNI; Distance- offer othersites and/ orstudies intheir areaAdvise PTsite to reachout (Non-PQS Sites)Hard topronouncename? -Ask patientTEAMGOLDENLIGHTHow pt hasbeen doingsincediagnosis?Earn QA~ 107%or higherAsk abouttheirweather(1-2mins.)Pt does nothave time toparticipate;reassure sitecan confirmscheduleScared to trynew meds;reassure ptEarn QA~ 110%or higher(Re-assure)Show empathy;pt does notthink they willprequalifyProbe ptfor infothat mayprequalifyAsk abouttheirweather(1-2mins.)Ask patients forreferrals (otherpeople tha maybe interested)in other studies.How does thept feel (or thing)about theirtreatment/discorderRead thestudydescrptionfrom landingpageAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Searchpreviouslyrequestedstudiespt on theroad and mayhave someserviceinterruptionExplore anycommon(ground) withthe ptFind alternativestudies specificto theirsymptoms ifthey DNQPt does nothave time toparticipate;reassure sitecan confirmscheduleSearchpreviouslyrequestedstudiesRequirednote when ptdeclinesother studiesScared to trynew meds;reassure pt(Re-assure)Show empathy;pt does notthink they willprequalifyHow pt hasbeen doingsincediagnosis?Read thestudydescrptionfrom landingpageBuild Rapport- mentioncurrentevents in pt'scityAdvise PTsite to reachout (Non-PQS Sites)Explore anycommon(ground) withthe ptEarn QA~ 107%or higherHow does thept feel (or thing)about theirtreatment/discorderBuild Rapport- mentioncurrentevents in pt'scityOfferotherstudicespt on theroad and mayhave someserviceinterruptionNI; offer privacypolicy when ptdoes not wantto giveinformationConsistent useof the ptname,ethroughout call(at least 3xs)NI; offer privacypolicy when ptdoes not wantto giveinformationRequirednote when ptdeclinesother studiesOfferhelpfulhotlines forprevention

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hard to pronounce name? - Ask patient
  2. Find alternative studies specific to their symptoms if they DNQ
  3. Earn QA ~ 110% or higher
  4. NI; Distance - offer other sites and/ or studies in their area
  5. Advise PT site to reach out (Non-PQS Sites)
  6. Hard to pronounce name? - Ask patient
  7. TEAM GOLDEN LIGHT
  8. How pt has been doing since diagnosis?
  9. Earn QA ~ 107% or higher
  10. Ask about their weather (1-2mins.)
  11. Pt does not have time to participate; reassure site can confirm schedule
  12. Scared to try new meds; reassure pt
  13. Earn QA ~ 110% or higher
  14. (Re-assure) Show empathy; pt does not think they will prequalify
  15. Probe pt for info that may prequalify
  16. Ask about their weather (1-2mins.)
  17. Ask patients for referrals (other people tha may be interested) in other studies.
  18. How does the pt feel (or thing) about their treatment/ discorder
  19. Read the study descrption from landing page
  20. Ask patients for referrals (other people tha may be interested) in other studies.
  21. Search previously requested studies
  22. pt on the road and may have some service interruption
  23. Explore any common (ground) with the pt
  24. Find alternative studies specific to their symptoms if they DNQ
  25. Pt does not have time to participate; reassure site can confirm schedule
  26. Search previously requested studies
  27. Required note when pt declines other studies
  28. Scared to try new meds; reassure pt
  29. (Re-assure) Show empathy; pt does not think they will prequalify
  30. How pt has been doing since diagnosis?
  31. Read the study descrption from landing page
  32. Build Rapport - mention current events in pt's city
  33. Advise PT site to reach out (Non-PQS Sites)
  34. Explore any common (ground) with the pt
  35. Earn QA ~ 107% or higher
  36. How does the pt feel (or thing) about their treatment/ discorder
  37. Build Rapport - mention current events in pt's city

  38. Offer other studices
  39. pt on the road and may have some service interruption
  40. NI; offer privacy policy when pt does not want to give information
  41. Consistent use of the pt name,e throughout call (at least 3xs)
  42. NI; offer privacy policy when pt does not want to give information
  43. Required note when pt declines other studies
  44. Offer helpful hotlines for prevention