Ask patients forreferrals (otherpeople tha maybe interested)in other studies.Earn QA~ 110%or higherBuild Rapport- mentioncurrentevents in pt'scityHow does thept feel (or thing)about theirtreatment/discorderpt on theroad and mayhave someserviceinterruptionRequirednote when ptdeclinesother studiesSearchpreviouslyrequestedstudiesPt does nothave time toparticipate;reassure sitecan confirmscheduleAsk abouttheirweather(1-2mins.)OfferotherstudicesHow pt hasbeen doingsincediagnosis?Find alternativestudies specificto theirsymptoms ifthey DNQBuild Rapport- mentioncurrentevents in pt'scityHow pt hasbeen doingsincediagnosis?Earn QA~ 107%or higherHard topronouncename? -Ask patientScared to trynew meds;reassure ptConsistent useof the ptname,ethroughout call(at least 3xs)Probe ptfor infothat mayprequalifyScared to trynew meds;reassure ptPt does nothave time toparticipate;reassure sitecan confirmscheduleEarn QA~ 110%or higherHow does thept feel (or thing)about theirtreatment/discorderNI; offer privacypolicy when ptdoes not wantto giveinformation(Re-assure)Show empathy;pt does notthink they willprequalifyOfferhelpfulhotlines forpreventionNI; Distance- offer othersites and/ orstudies intheir areaFind alternativestudies specificto theirsymptoms ifthey DNQNI; offer privacypolicy when ptdoes not wantto giveinformationAdvise PTsite to reachout (Non-PQS Sites)Read thestudydescrptionfrom landingpageAsk patients forreferrals (otherpeople tha maybe interested)in other studies.SearchpreviouslyrequestedstudiesRead thestudydescrptionfrom landingpageRequirednote when ptdeclinesother studiesExplore anycommon(ground) withthe ptpt on theroad and mayhave someserviceinterruptionTEAMGOLDENLIGHTExplore anycommon(ground) withthe ptAdvise PTsite to reachout (Non-PQS Sites)Ask abouttheirweather(1-2mins.)Hard topronouncename? -Ask patient(Re-assure)Show empathy;pt does notthink they willprequalifyEarn QA~ 107%or higherAsk patients forreferrals (otherpeople tha maybe interested)in other studies.Earn QA~ 110%or higherBuild Rapport- mentioncurrentevents in pt'scityHow does thept feel (or thing)about theirtreatment/discorderpt on theroad and mayhave someserviceinterruptionRequirednote when ptdeclinesother studiesSearchpreviouslyrequestedstudiesPt does nothave time toparticipate;reassure sitecan confirmscheduleAsk abouttheirweather(1-2mins.)OfferotherstudicesHow pt hasbeen doingsincediagnosis?Find alternativestudies specificto theirsymptoms ifthey DNQBuild Rapport- mentioncurrentevents in pt'scityHow pt hasbeen doingsincediagnosis?Earn QA~ 107%or higherHard topronouncename? -Ask patientScared to trynew meds;reassure ptConsistent useof the ptname,ethroughout call(at least 3xs)Probe ptfor infothat mayprequalifyScared to trynew meds;reassure ptPt does nothave time toparticipate;reassure sitecan confirmscheduleEarn QA~ 110%or higherHow does thept feel (or thing)about theirtreatment/discorderNI; offer privacypolicy when ptdoes not wantto giveinformation(Re-assure)Show empathy;pt does notthink they willprequalifyOfferhelpfulhotlines forpreventionNI; Distance- offer othersites and/ orstudies intheir areaFind alternativestudies specificto theirsymptoms ifthey DNQNI; offer privacypolicy when ptdoes not wantto giveinformationAdvise PTsite to reachout (Non-PQS Sites)Read thestudydescrptionfrom landingpageAsk patients forreferrals (otherpeople tha maybe interested)in other studies.SearchpreviouslyrequestedstudiesRead thestudydescrptionfrom landingpageRequirednote when ptdeclinesother studiesExplore anycommon(ground) withthe ptpt on theroad and mayhave someserviceinterruptionTEAMGOLDENLIGHTExplore anycommon(ground) withthe ptAdvise PTsite to reachout (Non-PQS Sites)Ask abouttheirweather(1-2mins.)Hard topronouncename? -Ask patient(Re-assure)Show empathy;pt does notthink they willprequalifyEarn QA~ 107%or higher

"Must Have Caffeine!" Quality Game - Team Gold - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask patients for referrals (other people tha may be interested) in other studies.
  2. Earn QA ~ 110% or higher
  3. Build Rapport - mention current events in pt's city
  4. How does the pt feel (or thing) about their treatment/ discorder
  5. pt on the road and may have some service interruption
  6. Required note when pt declines other studies
  7. Search previously requested studies
  8. Pt does not have time to participate; reassure site can confirm schedule
  9. Ask about their weather (1-2mins.)

  10. Offer other studices
  11. How pt has been doing since diagnosis?
  12. Find alternative studies specific to their symptoms if they DNQ
  13. Build Rapport - mention current events in pt's city
  14. How pt has been doing since diagnosis?
  15. Earn QA ~ 107% or higher
  16. Hard to pronounce name? - Ask patient
  17. Scared to try new meds; reassure pt
  18. Consistent use of the pt name,e throughout call (at least 3xs)
  19. Probe pt for info that may prequalify
  20. Scared to try new meds; reassure pt
  21. Pt does not have time to participate; reassure site can confirm schedule
  22. Earn QA ~ 110% or higher
  23. How does the pt feel (or thing) about their treatment/ discorder
  24. NI; offer privacy policy when pt does not want to give information
  25. (Re-assure) Show empathy; pt does not think they will prequalify
  26. Offer helpful hotlines for prevention
  27. NI; Distance - offer other sites and/ or studies in their area
  28. Find alternative studies specific to their symptoms if they DNQ
  29. NI; offer privacy policy when pt does not want to give information
  30. Advise PT site to reach out (Non-PQS Sites)
  31. Read the study descrption from landing page
  32. Ask patients for referrals (other people tha may be interested) in other studies.
  33. Search previously requested studies
  34. Read the study descrption from landing page
  35. Required note when pt declines other studies
  36. Explore any common (ground) with the pt
  37. pt on the road and may have some service interruption
  38. TEAM GOLDEN LIGHT
  39. Explore any common (ground) with the pt
  40. Advise PT site to reach out (Non-PQS Sites)
  41. Ask about their weather (1-2mins.)
  42. Hard to pronounce name? - Ask patient
  43. (Re-assure) Show empathy; pt does not think they will prequalify
  44. Earn QA ~ 107% or higher