I can't hear you Entitled Customer Doesn't know their phone number "Just calling for information" Talking to someone else in the background No hablo espenol Status 58 Abusive customer Wrong number Transfer doesn't pick up Calling from a vehicle Talker (5+ minute call) Calls you wrong name "I already have their number" Acct frozen by state You can hear the TV in the background No one on the line Actually says thank you In- house transfer Children screaming in the background. Audio issue Computer illiterate Call drops Pets in background "Hold on let me get a pen" Complaint Thinks you know the other reps "And you're going to transfer me?" Lost/stolen Card Refuses to give information 102 Card Decline Standard 2.5-3 minutes Can I get my $199 deposit back? Ask Who's address are you asking for? I can't hear you Entitled Customer Doesn't know their phone number "Just calling for information" Talking to someone else in the background No hablo espenol Status 58 Abusive customer Wrong number Transfer doesn't pick up Calling from a vehicle Talker (5+ minute call) Calls you wrong name "I already have their number" Acct frozen by state You can hear the TV in the background No one on the line Actually says thank you In- house transfer Children screaming in the background. Audio issue Computer illiterate Call drops Pets in background "Hold on let me get a pen" Complaint Thinks you know the other reps "And you're going to transfer me?" Lost/stolen Card Refuses to give information 102 Card Decline Standard 2.5-3 minutes Can I get my $199 deposit back? Ask Who's address are you asking for?
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I can't hear you
Entitled Customer
Doesn't know their phone number
"Just calling for information"
Talking to someone else in the background
No hablo espenol
Status 58
Abusive customer
Wrong number
Transfer doesn't pick up
Calling from a vehicle
Talker (5+ minute call)
Calls you wrong name
"I already have their number"
Acct frozen by state
You can hear the TV in the background
No one on the line
Actually says thank you
In-house transfer
Children screaming in the background.
Audio issue
Computer illiterate
Call drops
Pets in background
"Hold on let me get a pen"
Complaint
Thinks you know the other reps
"And you're going to transfer me?"
Lost/stolen Card
Refuses to give information
102 Card Decline
Standard 2.5-3 minutes
Can I get my $199 deposit back?
Ask Who's address are you asking for?