In- house transfer Complaint You can hear the TV in the background Call drops Acct frozen by state No hablo espenol Thinks you know the other reps 102 Card Decline Computer illiterate Ask Who's address are you asking for? Talker (5+ minute call) Actually says thank you Talking to someone else in the background "And you're going to transfer me?" No one on the line Wrong number Audio issue Transfer doesn't pick up Calling from a vehicle Refuses to give information "Just calling for information" I can't hear you Entitled Customer Can I get my $199 deposit back? Children screaming in the background. Lost/stolen Card Status 58 "Hold on let me get a pen" Doesn't know their phone number Calls you wrong name Pets in background Abusive customer "I already have their number" Standard 2.5-3 minutes In- house transfer Complaint You can hear the TV in the background Call drops Acct frozen by state No hablo espenol Thinks you know the other reps 102 Card Decline Computer illiterate Ask Who's address are you asking for? Talker (5+ minute call) Actually says thank you Talking to someone else in the background "And you're going to transfer me?" No one on the line Wrong number Audio issue Transfer doesn't pick up Calling from a vehicle Refuses to give information "Just calling for information" I can't hear you Entitled Customer Can I get my $199 deposit back? Children screaming in the background. Lost/stolen Card Status 58 "Hold on let me get a pen" Doesn't know their phone number Calls you wrong name Pets in background Abusive customer "I already have their number" Standard 2.5-3 minutes
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
In-house transfer
Complaint
You can hear the TV in the background
Call drops
Acct frozen by state
No hablo espenol
Thinks you know the other reps
102 Card Decline
Computer illiterate
Ask Who's address are you asking for?
Talker (5+ minute call)
Actually says thank you
Talking to someone else in the background
"And you're going to transfer me?"
No one on the line
Wrong number
Audio issue
Transfer doesn't pick up
Calling from a vehicle
Refuses to give information
"Just calling for information"
I can't hear you
Entitled Customer
Can I get my $199 deposit back?
Children screaming in the background.
Lost/stolen Card
Status 58
"Hold on let me get a pen"
Doesn't know their phone number
Calls you wrong name
Pets in background
Abusive customer
"I already have their number"
Standard 2.5-3 minutes