In- house transfer Status 58 Lost/stolen Card Thinks you know the other reps Entitled Customer No one on the line Calls you wrong name Children screaming in the background. Ask Who's address are you asking for? Can I get my $199 deposit back? 102 Card Decline You can hear the TV in the background No hablo espenol "Hold on let me get a pen" Talking to someone else in the background I can't hear you "I already have their number" Computer illiterate Doesn't know their phone number Audio issue Call drops Refuses to give information "Just calling for information" Abusive customer Talker (5+ minute call) Pets in background Acct frozen by state Actually says thank you Transfer doesn't pick up Complaint Wrong number "And you're going to transfer me?" Standard 2.5-3 minutes Calling from a vehicle In- house transfer Status 58 Lost/stolen Card Thinks you know the other reps Entitled Customer No one on the line Calls you wrong name Children screaming in the background. Ask Who's address are you asking for? Can I get my $199 deposit back? 102 Card Decline You can hear the TV in the background No hablo espenol "Hold on let me get a pen" Talking to someone else in the background I can't hear you "I already have their number" Computer illiterate Doesn't know their phone number Audio issue Call drops Refuses to give information "Just calling for information" Abusive customer Talker (5+ minute call) Pets in background Acct frozen by state Actually says thank you Transfer doesn't pick up Complaint Wrong number "And you're going to transfer me?" Standard 2.5-3 minutes Calling from a vehicle
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
In-house transfer
Status 58
Lost/stolen Card
Thinks you know the other reps
Entitled Customer
No one on the line
Calls you wrong name
Children screaming in the background.
Ask Who's address are you asking for?
Can I get my $199 deposit back?
102 Card Decline
You can hear the TV in the background
No hablo espenol
"Hold on let me get a pen"
Talking to someone else in the background
I can't hear you
"I already have their number"
Computer illiterate
Doesn't know their phone number
Audio issue
Call drops
Refuses to give information
"Just calling for information"
Abusive customer
Talker (5+ minute call)
Pets in background
Acct frozen by state
Actually says thank you
Transfer doesn't pick up
Complaint
Wrong number
"And you're going to transfer me?"
Standard 2.5-3 minutes
Calling from a vehicle