Entitled Customer Lost/stolen Card "Just calling for information" Acct frozen by state Thinks you know the other reps Audio issue 102 Card Decline Calling from a vehicle No hablo espenol Call drops Status 58 Wrong number Calls you wrong name No one on the line Pets in background In- house transfer Talker (5+ minute call) Children screaming in the background. Transfer doesn't pick up Talking to someone else in the background Abusive customer Doesn't know their phone number I can't hear you Complaint You can hear the TV in the background "I already have their number" Ask Who's address are you asking for? Computer illiterate Refuses to give information Actually says thank you "Hold on let me get a pen" Can I get my $199 deposit back? "And you're going to transfer me?" Standard 2.5-3 minutes Entitled Customer Lost/stolen Card "Just calling for information" Acct frozen by state Thinks you know the other reps Audio issue 102 Card Decline Calling from a vehicle No hablo espenol Call drops Status 58 Wrong number Calls you wrong name No one on the line Pets in background In- house transfer Talker (5+ minute call) Children screaming in the background. Transfer doesn't pick up Talking to someone else in the background Abusive customer Doesn't know their phone number I can't hear you Complaint You can hear the TV in the background "I already have their number" Ask Who's address are you asking for? Computer illiterate Refuses to give information Actually says thank you "Hold on let me get a pen" Can I get my $199 deposit back? "And you're going to transfer me?" Standard 2.5-3 minutes
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Entitled Customer
Lost/stolen Card
"Just calling for information"
Acct frozen by state
Thinks you know the other reps
Audio issue
102 Card Decline
Calling from a vehicle
No hablo espenol
Call drops
Status 58
Wrong number
Calls you wrong name
No one on the line
Pets in background
In-house transfer
Talker (5+ minute call)
Children screaming in the background.
Transfer doesn't pick up
Talking to someone else in the background
Abusive customer
Doesn't know their phone number
I can't hear you
Complaint
You can hear the TV in the background
"I already have their number"
Ask Who's address are you asking for?
Computer illiterate
Refuses to give information
Actually says thank you
"Hold on let me get a pen"
Can I get my $199 deposit back?
"And you're going to transfer me?"
Standard 2.5-3 minutes