Complaint Talker (5+ minute call) "Just calling for information" Calls you wrong name You can hear the TV in the background Audio issue Standard 2.5-3 minutes Acct frozen by state In- house transfer Doesn't know their phone number "And you're going to transfer me?" Wrong number Transfer doesn't pick up 102 Card Decline Abusive customer Pets in background Entitled Customer Calling from a vehicle Talking to someone else in the background "I already have their number" Can I get my $199 deposit back? No one on the line Status 58 Computer illiterate Refuses to give information No hablo espenol Actually says thank you Children screaming in the background. I can't hear you Thinks you know the other reps Ask Who's address are you asking for? Call drops "Hold on let me get a pen" Lost/stolen Card Complaint Talker (5+ minute call) "Just calling for information" Calls you wrong name You can hear the TV in the background Audio issue Standard 2.5-3 minutes Acct frozen by state In- house transfer Doesn't know their phone number "And you're going to transfer me?" Wrong number Transfer doesn't pick up 102 Card Decline Abusive customer Pets in background Entitled Customer Calling from a vehicle Talking to someone else in the background "I already have their number" Can I get my $199 deposit back? No one on the line Status 58 Computer illiterate Refuses to give information No hablo espenol Actually says thank you Children screaming in the background. I can't hear you Thinks you know the other reps Ask Who's address are you asking for? Call drops "Hold on let me get a pen" Lost/stolen Card
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Complaint
Talker (5+ minute call)
"Just calling for information"
Calls you wrong name
You can hear the TV in the background
Audio issue
Standard 2.5-3 minutes
Acct frozen by state
In-house transfer
Doesn't know their phone number
"And you're going to transfer me?"
Wrong number
Transfer doesn't pick up
102 Card Decline
Abusive customer
Pets in background
Entitled Customer
Calling from a vehicle
Talking to someone else in the background
"I already have their number"
Can I get my $199 deposit back?
No one on the line
Status 58
Computer illiterate
Refuses to give information
No hablo espenol
Actually says thank you
Children screaming in the background.
I can't hear you
Thinks you know the other reps
Ask Who's address are you asking for?
Call drops
"Hold on let me get a pen"
Lost/stolen Card