Entitled Customer Refuses to give information Audio issue Wrong number Computer illiterate Calls you wrong name Talking to someone else in the background Standard 2.5-3 minutes In- house transfer "And you're going to transfer me?" Doesn't know their phone number I can't hear you 102 Card Decline Talker (5+ minute call) No hablo espenol "I already have their number" Calling from a vehicle "Just calling for information" No one on the line Children screaming in the background. Pets in background Complaint Call drops You can hear the TV in the background Thinks you know the other reps Lost/stolen Card Status 58 Abusive customer Ask Who's address are you asking for? Actually says thank you "Hold on let me get a pen" Transfer doesn't pick up Acct frozen by state Can I get my $199 deposit back? Entitled Customer Refuses to give information Audio issue Wrong number Computer illiterate Calls you wrong name Talking to someone else in the background Standard 2.5-3 minutes In- house transfer "And you're going to transfer me?" Doesn't know their phone number I can't hear you 102 Card Decline Talker (5+ minute call) No hablo espenol "I already have their number" Calling from a vehicle "Just calling for information" No one on the line Children screaming in the background. Pets in background Complaint Call drops You can hear the TV in the background Thinks you know the other reps Lost/stolen Card Status 58 Abusive customer Ask Who's address are you asking for? Actually says thank you "Hold on let me get a pen" Transfer doesn't pick up Acct frozen by state Can I get my $199 deposit back?
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Entitled Customer
Refuses to give information
Audio issue
Wrong number
Computer illiterate
Calls you wrong name
Talking to someone else in the background
Standard 2.5-3 minutes
In-house transfer
"And you're going to transfer me?"
Doesn't know their phone number
I can't hear you
102 Card Decline
Talker (5+ minute call)
No hablo espenol
"I already have their number"
Calling from a vehicle
"Just calling for information"
No one on the line
Children screaming in the background.
Pets in background
Complaint
Call drops
You can hear the TV in the background
Thinks you know the other reps
Lost/stolen Card
Status 58
Abusive customer
Ask Who's address are you asking for?
Actually says thank you
"Hold on let me get a pen"
Transfer doesn't pick up
Acct frozen by state
Can I get my $199 deposit back?