You getburnedback tobackSomeonedirect repliesto you in agroup chatTricked byphishingemailCx asksfor W-9helpKeri alludes tomurder(whatever yourquestion is -yes, it counts)Back tobackcallsXMH FreeServicescallTrade AllyEnrollmentInquirySuccessfullydeescalateda callWWYDsubmissionConnecttoMultifamilyWentoutsideon breakCx thinkstheir primaryheat sourceis their utilityFABIO'dmore than5 apps inone dayMade aPRAISEcardGuidedTA tocorrectinfoYou talkwhilemutedRoastJohn ingroupchatReturnedvoicemailPT/CRMcrashesDNQapplianceinquiryReceivedan AHRIin an MIemailPet chaosensues oncameraMaxuses abig wordComputerhardwareissuesClark useshis favouriteGIF in agroup chatEscalationTaylormakes aweirdnoiseTookbreak orlunch ontimeA call thathasnothing todo with usPresentedinPRAISECaller withthe lastname of acelebritySomeone'spet appearson camera ina meetingTAreferralAttendedPCIUpdatedcx's CRMrecordUsed theinterpreterlineDeadair callPhantomcallwaitingSolarProposalcallLogged ahappycustomercaseLITRequestHostedPCIAssistancefromAccountManagerKickedout ofGenesysReportedphishingemailSomeonesays "brbbathroom"ReversalorreissueYou getburnedback tobackSomeonedirect repliesto you in agroup chatTricked byphishingemailCx asksfor W-9helpKeri alludes tomurder(whatever yourquestion is -yes, it counts)Back tobackcallsXMH FreeServicescallTrade AllyEnrollmentInquirySuccessfullydeescalateda callWWYDsubmissionConnecttoMultifamilyWentoutsideon breakCx thinkstheir primaryheat sourceis their utilityFABIO'dmore than5 apps inone dayMade aPRAISEcardGuidedTA tocorrectinfoYou talkwhilemutedRoastJohn ingroupchatReturnedvoicemailPT/CRMcrashesDNQapplianceinquiryReceivedan AHRIin an MIemailPet chaosensues oncameraMaxuses abig wordComputerhardwareissuesClark useshis favouriteGIF in agroup chatEscalationTaylormakes aweirdnoiseTookbreak orlunch ontimeA call thathasnothing todo with usPresentedinPRAISECaller withthe lastname of acelebritySomeone'spet appearson camera ina meetingTAreferralAttendedPCIUpdatedcx's CRMrecordUsed theinterpreterlineDeadair callPhantomcallwaitingSolarProposalcallLogged ahappycustomercaseLITRequestHostedPCIAssistancefromAccountManagerKickedout ofGenesysReportedphishingemailSomeonesays "brbbathroom"Reversalorreissue

Bingo CC Edition - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You get burned back to back
  2. Someone direct replies to you in a group chat
  3. Tricked by phishing email
  4. Cx asks for W-9 help
  5. Keri alludes to murder (whatever your question is - yes, it counts)
  6. Back to back calls
  7. XMH Free Services call
  8. Trade Ally Enrollment Inquiry
  9. Successfully deescalated a call
  10. WWYD submission
  11. Connect to Multifamily
  12. Went outside on break
  13. Cx thinks their primary heat source is their utility
  14. FABIO'd more than 5 apps in one day
  15. Made a PRAISE card
  16. Guided TA to correct info
  17. You talk while muted
  18. Roast John in group chat
  19. Returned voicemail
  20. PT/CRM crashes
  21. DNQ appliance inquiry
  22. Received an AHRI in an MI email
  23. Pet chaos ensues on camera
  24. Max uses a big word
  25. Computer hardware issues
  26. Clark uses his favourite GIF in a group chat
  27. Escalation
  28. Taylor makes a weird noise
  29. Took break or lunch on time
  30. A call that has nothing to do with us
  31. Presented in PRAISE
  32. Caller with the last name of a celebrity
  33. Someone's pet appears on camera in a meeting
  34. TA referral
  35. Attended PCI
  36. Updated cx's CRM record
  37. Used the interpreter line
  38. Dead air call
  39. Phantom call waiting
  40. Solar Proposal call
  41. Logged a happy customer case
  42. LIT Request
  43. Hosted PCI
  44. Assistance from Account Manager
  45. Kicked out of Genesys
  46. Reported phishing email
  47. Someone says "brb bathroom"
  48. Reversal or reissue