Wentoutsideon breakPet chaosensues oncameraSomeonedirect repliesto you in agroup chatTookbreak orlunch ontimeAttendedPCITAreferralLITRequestGuidedTA tocorrectinfoSuccessfullydeescalateda callPhantomcallwaitingTrade AllyEnrollmentInquiryConnecttoMultifamilyCaller withthe lastname of acelebrityMade aPRAISEcardPresentedinPRAISEEscalationHostedPCIA call thathasnothing todo with usSomeone'spet appearson camera ina meetingPT/CRMcrashesKickedout ofGenesysKeri alludes tomurder(whatever yourquestion is -yes, it counts)Back tobackcallsYou talkwhilemutedCx asksfor W-9helpTricked byphishingemailFABIO'dmore than5 apps inone dayTaylormakes aweirdnoiseClark useshis favouriteGIF in agroup chatComputerhardwareissuesYou getburnedback tobackReturnedvoicemailUsed theinterpreterlineDeadair callReceivedan AHRIin an MIemailReversalorreissueSolarProposalcallWWYDsubmissionRoastJohn ingroupchatXMH FreeServicescallDNQapplianceinquiryCx thinkstheir primaryheat sourceis their utilityLogged ahappycustomercaseSomeonesays "brbbathroom"Maxuses abig wordReportedphishingemailUpdatedcx's CRMrecordAssistancefromAccountManagerWentoutsideon breakPet chaosensues oncameraSomeonedirect repliesto you in agroup chatTookbreak orlunch ontimeAttendedPCITAreferralLITRequestGuidedTA tocorrectinfoSuccessfullydeescalateda callPhantomcallwaitingTrade AllyEnrollmentInquiryConnecttoMultifamilyCaller withthe lastname of acelebrityMade aPRAISEcardPresentedinPRAISEEscalationHostedPCIA call thathasnothing todo with usSomeone'spet appearson camera ina meetingPT/CRMcrashesKickedout ofGenesysKeri alludes tomurder(whatever yourquestion is -yes, it counts)Back tobackcallsYou talkwhilemutedCx asksfor W-9helpTricked byphishingemailFABIO'dmore than5 apps inone dayTaylormakes aweirdnoiseClark useshis favouriteGIF in agroup chatComputerhardwareissuesYou getburnedback tobackReturnedvoicemailUsed theinterpreterlineDeadair callReceivedan AHRIin an MIemailReversalorreissueSolarProposalcallWWYDsubmissionRoastJohn ingroupchatXMH FreeServicescallDNQapplianceinquiryCx thinkstheir primaryheat sourceis their utilityLogged ahappycustomercaseSomeonesays "brbbathroom"Maxuses abig wordReportedphishingemailUpdatedcx's CRMrecordAssistancefromAccountManager

Bingo CC Edition - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Went outside on break
  2. Pet chaos ensues on camera
  3. Someone direct replies to you in a group chat
  4. Took break or lunch on time
  5. Attended PCI
  6. TA referral
  7. LIT Request
  8. Guided TA to correct info
  9. Successfully deescalated a call
  10. Phantom call waiting
  11. Trade Ally Enrollment Inquiry
  12. Connect to Multifamily
  13. Caller with the last name of a celebrity
  14. Made a PRAISE card
  15. Presented in PRAISE
  16. Escalation
  17. Hosted PCI
  18. A call that has nothing to do with us
  19. Someone's pet appears on camera in a meeting
  20. PT/CRM crashes
  21. Kicked out of Genesys
  22. Keri alludes to murder (whatever your question is - yes, it counts)
  23. Back to back calls
  24. You talk while muted
  25. Cx asks for W-9 help
  26. Tricked by phishing email
  27. FABIO'd more than 5 apps in one day
  28. Taylor makes a weird noise
  29. Clark uses his favourite GIF in a group chat
  30. Computer hardware issues
  31. You get burned back to back
  32. Returned voicemail
  33. Used the interpreter line
  34. Dead air call
  35. Received an AHRI in an MI email
  36. Reversal or reissue
  37. Solar Proposal call
  38. WWYD submission
  39. Roast John in group chat
  40. XMH Free Services call
  41. DNQ appliance inquiry
  42. Cx thinks their primary heat source is their utility
  43. Logged a happy customer case
  44. Someone says "brb bathroom"
  45. Max uses a big word
  46. Reported phishing email
  47. Updated cx's CRM record
  48. Assistance from Account Manager