Back tobackcallsUpdatedcx's CRMrecordCaller withthe lastname of acelebrityMaxuses abig wordPT/CRMcrashesTookbreak orlunch ontimeDeadair callCx thinkstheir primaryheat sourceis their utilityCx asksfor W-9helpTricked byphishingemailTrade AllyEnrollmentInquiryTAreferralPhantomcallwaitingKickedout ofGenesysSolarProposalcallTaylormakes aweirdnoisePresentedinPRAISEReceivedan AHRIin an MIemailSuccessfullydeescalateda callGuidedTA tocorrectinfoYou talkwhilemutedConnecttoMultifamilyClark useshis favouriteGIF in agroup chatUsed theinterpreterlineSomeone'spet appearson camera ina meetingRoastJohn ingroupchatWentoutsideon breakKeri alludes tomurder(whatever yourquestion is -yes, it counts)FABIO'dmore than5 apps inone dayAttendedPCIMade aPRAISEcardLITRequestDNQapplianceinquiryHostedPCIYou getburnedback tobackXMH FreeServicescallLogged ahappycustomercaseSomeonedirect repliesto you in agroup chatA call thathasnothing todo with usWWYDsubmissionPet chaosensues oncameraAssistancefromAccountManagerReversalorreissueReportedphishingemailSomeonesays "brbbathroom"EscalationReturnedvoicemailComputerhardwareissuesBack tobackcallsUpdatedcx's CRMrecordCaller withthe lastname of acelebrityMaxuses abig wordPT/CRMcrashesTookbreak orlunch ontimeDeadair callCx thinkstheir primaryheat sourceis their utilityCx asksfor W-9helpTricked byphishingemailTrade AllyEnrollmentInquiryTAreferralPhantomcallwaitingKickedout ofGenesysSolarProposalcallTaylormakes aweirdnoisePresentedinPRAISEReceivedan AHRIin an MIemailSuccessfullydeescalateda callGuidedTA tocorrectinfoYou talkwhilemutedConnecttoMultifamilyClark useshis favouriteGIF in agroup chatUsed theinterpreterlineSomeone'spet appearson camera ina meetingRoastJohn ingroupchatWentoutsideon breakKeri alludes tomurder(whatever yourquestion is -yes, it counts)FABIO'dmore than5 apps inone dayAttendedPCIMade aPRAISEcardLITRequestDNQapplianceinquiryHostedPCIYou getburnedback tobackXMH FreeServicescallLogged ahappycustomercaseSomeonedirect repliesto you in agroup chatA call thathasnothing todo with usWWYDsubmissionPet chaosensues oncameraAssistancefromAccountManagerReversalorreissueReportedphishingemailSomeonesays "brbbathroom"EscalationReturnedvoicemailComputerhardwareissues

Bingo CC Edition - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Back to back calls
  2. Updated cx's CRM record
  3. Caller with the last name of a celebrity
  4. Max uses a big word
  5. PT/CRM crashes
  6. Took break or lunch on time
  7. Dead air call
  8. Cx thinks their primary heat source is their utility
  9. Cx asks for W-9 help
  10. Tricked by phishing email
  11. Trade Ally Enrollment Inquiry
  12. TA referral
  13. Phantom call waiting
  14. Kicked out of Genesys
  15. Solar Proposal call
  16. Taylor makes a weird noise
  17. Presented in PRAISE
  18. Received an AHRI in an MI email
  19. Successfully deescalated a call
  20. Guided TA to correct info
  21. You talk while muted
  22. Connect to Multifamily
  23. Clark uses his favourite GIF in a group chat
  24. Used the interpreter line
  25. Someone's pet appears on camera in a meeting
  26. Roast John in group chat
  27. Went outside on break
  28. Keri alludes to murder (whatever your question is - yes, it counts)
  29. FABIO'd more than 5 apps in one day
  30. Attended PCI
  31. Made a PRAISE card
  32. LIT Request
  33. DNQ appliance inquiry
  34. Hosted PCI
  35. You get burned back to back
  36. XMH Free Services call
  37. Logged a happy customer case
  38. Someone direct replies to you in a group chat
  39. A call that has nothing to do with us
  40. WWYD submission
  41. Pet chaos ensues on camera
  42. Assistance from Account Manager
  43. Reversal or reissue
  44. Reported phishing email
  45. Someone says "brb bathroom"
  46. Escalation
  47. Returned voicemail
  48. Computer hardware issues