Tricked byphishingemailPhantomcallwaitingSomeone'spet appearson camera ina meetingTaylormakes aweirdnoiseConnecttoMultifamilyFABIO'dmore than5 apps inone daySomeonesays "brbbathroom"ReversalorreissueReturnedvoicemailPT/CRMcrashesUpdatedcx's CRMrecordLITRequestA call thathasnothing todo with usAssistancefromAccountManagerPet chaosensues oncameraRoastJohn ingroupchatDeadair callAttendedPCIEscalationTookbreak orlunch ontimeTAreferralReceivedan AHRIin an MIemailGuidedTA tocorrectinfoWWYDsubmissionHostedPCIPresentedinPRAISEClark useshis favouriteGIF in agroup chatSolarProposalcallCaller withthe lastname of acelebritySuccessfullydeescalateda callCx thinkstheir primaryheat sourceis their utilityKeri alludes tomurder(whatever yourquestion is -yes, it counts)Used theinterpreterlineWentoutsideon breakYou getburnedback tobackMaxuses abig wordKickedout ofGenesysReportedphishingemailMade aPRAISEcardBack tobackcallsSomeonedirect repliesto you in agroup chatDNQapplianceinquiryTrade AllyEnrollmentInquiryYou talkwhilemutedLogged ahappycustomercaseCx asksfor W-9helpXMH FreeServicescallComputerhardwareissuesTricked byphishingemailPhantomcallwaitingSomeone'spet appearson camera ina meetingTaylormakes aweirdnoiseConnecttoMultifamilyFABIO'dmore than5 apps inone daySomeonesays "brbbathroom"ReversalorreissueReturnedvoicemailPT/CRMcrashesUpdatedcx's CRMrecordLITRequestA call thathasnothing todo with usAssistancefromAccountManagerPet chaosensues oncameraRoastJohn ingroupchatDeadair callAttendedPCIEscalationTookbreak orlunch ontimeTAreferralReceivedan AHRIin an MIemailGuidedTA tocorrectinfoWWYDsubmissionHostedPCIPresentedinPRAISEClark useshis favouriteGIF in agroup chatSolarProposalcallCaller withthe lastname of acelebritySuccessfullydeescalateda callCx thinkstheir primaryheat sourceis their utilityKeri alludes tomurder(whatever yourquestion is -yes, it counts)Used theinterpreterlineWentoutsideon breakYou getburnedback tobackMaxuses abig wordKickedout ofGenesysReportedphishingemailMade aPRAISEcardBack tobackcallsSomeonedirect repliesto you in agroup chatDNQapplianceinquiryTrade AllyEnrollmentInquiryYou talkwhilemutedLogged ahappycustomercaseCx asksfor W-9helpXMH FreeServicescallComputerhardwareissues

Bingo CC Edition - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tricked by phishing email
  2. Phantom call waiting
  3. Someone's pet appears on camera in a meeting
  4. Taylor makes a weird noise
  5. Connect to Multifamily
  6. FABIO'd more than 5 apps in one day
  7. Someone says "brb bathroom"
  8. Reversal or reissue
  9. Returned voicemail
  10. PT/CRM crashes
  11. Updated cx's CRM record
  12. LIT Request
  13. A call that has nothing to do with us
  14. Assistance from Account Manager
  15. Pet chaos ensues on camera
  16. Roast John in group chat
  17. Dead air call
  18. Attended PCI
  19. Escalation
  20. Took break or lunch on time
  21. TA referral
  22. Received an AHRI in an MI email
  23. Guided TA to correct info
  24. WWYD submission
  25. Hosted PCI
  26. Presented in PRAISE
  27. Clark uses his favourite GIF in a group chat
  28. Solar Proposal call
  29. Caller with the last name of a celebrity
  30. Successfully deescalated a call
  31. Cx thinks their primary heat source is their utility
  32. Keri alludes to murder (whatever your question is - yes, it counts)
  33. Used the interpreter line
  34. Went outside on break
  35. You get burned back to back
  36. Max uses a big word
  37. Kicked out of Genesys
  38. Reported phishing email
  39. Made a PRAISE card
  40. Back to back calls
  41. Someone direct replies to you in a group chat
  42. DNQ appliance inquiry
  43. Trade Ally Enrollment Inquiry
  44. You talk while muted
  45. Logged a happy customer case
  46. Cx asks for W-9 help
  47. XMH Free Services call
  48. Computer hardware issues