LITRequestYou getburnedback tobackGuidedTA tocorrectinfoCx asksfor W-9helpWWYDsubmissionTricked byphishingemailClark useshis favouriteGIF in agroup chatWentoutsideon breakMade aPRAISEcardDNQapplianceinquirySomeonesays "brbbathroom"Deadair callBack tobackcallsReportedphishingemailA call thathasnothing todo with usFABIO'dmore than5 apps inone dayXMH FreeServicescallTrade AllyEnrollmentInquiryCx thinkstheir primaryheat sourceis their utilityConnecttoMultifamilyHostedPCITaylormakes aweirdnoisePresentedinPRAISEYou talkwhilemutedUsed theinterpreterlineSuccessfullydeescalateda callTAreferralKickedout ofGenesysSomeonedirect repliesto you in agroup chatTookbreak orlunch ontimeUpdatedcx's CRMrecordComputerhardwareissuesReversalorreissueMaxuses abig wordRoastJohn ingroupchatEscalationPT/CRMcrashesPhantomcallwaitingReturnedvoicemailKeri alludes tomurder(whatever yourquestion is -yes, it counts)AssistancefromAccountManagerCaller withthe lastname of acelebritySomeone'spet appearson camera ina meetingAttendedPCIPet chaosensues oncameraSolarProposalcallReceivedan AHRIin an MIemailLogged ahappycustomercaseLITRequestYou getburnedback tobackGuidedTA tocorrectinfoCx asksfor W-9helpWWYDsubmissionTricked byphishingemailClark useshis favouriteGIF in agroup chatWentoutsideon breakMade aPRAISEcardDNQapplianceinquirySomeonesays "brbbathroom"Deadair callBack tobackcallsReportedphishingemailA call thathasnothing todo with usFABIO'dmore than5 apps inone dayXMH FreeServicescallTrade AllyEnrollmentInquiryCx thinkstheir primaryheat sourceis their utilityConnecttoMultifamilyHostedPCITaylormakes aweirdnoisePresentedinPRAISEYou talkwhilemutedUsed theinterpreterlineSuccessfullydeescalateda callTAreferralKickedout ofGenesysSomeonedirect repliesto you in agroup chatTookbreak orlunch ontimeUpdatedcx's CRMrecordComputerhardwareissuesReversalorreissueMaxuses abig wordRoastJohn ingroupchatEscalationPT/CRMcrashesPhantomcallwaitingReturnedvoicemailKeri alludes tomurder(whatever yourquestion is -yes, it counts)AssistancefromAccountManagerCaller withthe lastname of acelebritySomeone'spet appearson camera ina meetingAttendedPCIPet chaosensues oncameraSolarProposalcallReceivedan AHRIin an MIemailLogged ahappycustomercase

Bingo CC Edition - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. LIT Request
  2. You get burned back to back
  3. Guided TA to correct info
  4. Cx asks for W-9 help
  5. WWYD submission
  6. Tricked by phishing email
  7. Clark uses his favourite GIF in a group chat
  8. Went outside on break
  9. Made a PRAISE card
  10. DNQ appliance inquiry
  11. Someone says "brb bathroom"
  12. Dead air call
  13. Back to back calls
  14. Reported phishing email
  15. A call that has nothing to do with us
  16. FABIO'd more than 5 apps in one day
  17. XMH Free Services call
  18. Trade Ally Enrollment Inquiry
  19. Cx thinks their primary heat source is their utility
  20. Connect to Multifamily
  21. Hosted PCI
  22. Taylor makes a weird noise
  23. Presented in PRAISE
  24. You talk while muted
  25. Used the interpreter line
  26. Successfully deescalated a call
  27. TA referral
  28. Kicked out of Genesys
  29. Someone direct replies to you in a group chat
  30. Took break or lunch on time
  31. Updated cx's CRM record
  32. Computer hardware issues
  33. Reversal or reissue
  34. Max uses a big word
  35. Roast John in group chat
  36. Escalation
  37. PT/CRM crashes
  38. Phantom call waiting
  39. Returned voicemail
  40. Keri alludes to murder (whatever your question is - yes, it counts)
  41. Assistance from Account Manager
  42. Caller with the last name of a celebrity
  43. Someone's pet appears on camera in a meeting
  44. Attended PCI
  45. Pet chaos ensues on camera
  46. Solar Proposal call
  47. Received an AHRI in an MI email
  48. Logged a happy customer case