AssistancefromAccountManagerCx asksfor W-9helpKickedout ofGenesysCaller withthe lastname of acelebrityHostedPCIRoastJohn ingroupchatSuccessfullydeescalateda callA call thathasnothing todo with usLogged ahappycustomercaseSomeonedirect repliesto you in agroup chatYou getburnedback tobackGuidedTA tocorrectinfoDNQapplianceinquiryCx thinkstheir primaryheat sourceis their utilityConnecttoMultifamilyTrade AllyEnrollmentInquiryPhantomcallwaitingBack tobackcallsUpdatedcx's CRMrecordReturnedvoicemailSolarProposalcallEscalationTookbreak orlunch ontimeFABIO'dmore than5 apps inone dayMaxuses abig wordYou talkwhilemutedTricked byphishingemailPet chaosensues oncameraWWYDsubmissionTaylormakes aweirdnoisePT/CRMcrashesComputerhardwareissuesPresentedinPRAISEReceivedan AHRIin an MIemailTAreferralMade aPRAISEcardSomeone'spet appearson camera ina meetingKeri alludes tomurder(whatever yourquestion is -yes, it counts)Someonesays "brbbathroom"Wentoutsideon breakClark useshis favouriteGIF in agroup chatAttendedPCIXMH FreeServicescallUsed theinterpreterlineReversalorreissueDeadair callLITRequestReportedphishingemailAssistancefromAccountManagerCx asksfor W-9helpKickedout ofGenesysCaller withthe lastname of acelebrityHostedPCIRoastJohn ingroupchatSuccessfullydeescalateda callA call thathasnothing todo with usLogged ahappycustomercaseSomeonedirect repliesto you in agroup chatYou getburnedback tobackGuidedTA tocorrectinfoDNQapplianceinquiryCx thinkstheir primaryheat sourceis their utilityConnecttoMultifamilyTrade AllyEnrollmentInquiryPhantomcallwaitingBack tobackcallsUpdatedcx's CRMrecordReturnedvoicemailSolarProposalcallEscalationTookbreak orlunch ontimeFABIO'dmore than5 apps inone dayMaxuses abig wordYou talkwhilemutedTricked byphishingemailPet chaosensues oncameraWWYDsubmissionTaylormakes aweirdnoisePT/CRMcrashesComputerhardwareissuesPresentedinPRAISEReceivedan AHRIin an MIemailTAreferralMade aPRAISEcardSomeone'spet appearson camera ina meetingKeri alludes tomurder(whatever yourquestion is -yes, it counts)Someonesays "brbbathroom"Wentoutsideon breakClark useshis favouriteGIF in agroup chatAttendedPCIXMH FreeServicescallUsed theinterpreterlineReversalorreissueDeadair callLITRequestReportedphishingemail

Bingo CC Edition - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assistance from Account Manager
  2. Cx asks for W-9 help
  3. Kicked out of Genesys
  4. Caller with the last name of a celebrity
  5. Hosted PCI
  6. Roast John in group chat
  7. Successfully deescalated a call
  8. A call that has nothing to do with us
  9. Logged a happy customer case
  10. Someone direct replies to you in a group chat
  11. You get burned back to back
  12. Guided TA to correct info
  13. DNQ appliance inquiry
  14. Cx thinks their primary heat source is their utility
  15. Connect to Multifamily
  16. Trade Ally Enrollment Inquiry
  17. Phantom call waiting
  18. Back to back calls
  19. Updated cx's CRM record
  20. Returned voicemail
  21. Solar Proposal call
  22. Escalation
  23. Took break or lunch on time
  24. FABIO'd more than 5 apps in one day
  25. Max uses a big word
  26. You talk while muted
  27. Tricked by phishing email
  28. Pet chaos ensues on camera
  29. WWYD submission
  30. Taylor makes a weird noise
  31. PT/CRM crashes
  32. Computer hardware issues
  33. Presented in PRAISE
  34. Received an AHRI in an MI email
  35. TA referral
  36. Made a PRAISE card
  37. Someone's pet appears on camera in a meeting
  38. Keri alludes to murder (whatever your question is - yes, it counts)
  39. Someone says "brb bathroom"
  40. Went outside on break
  41. Clark uses his favourite GIF in a group chat
  42. Attended PCI
  43. XMH Free Services call
  44. Used the interpreter line
  45. Reversal or reissue
  46. Dead air call
  47. LIT Request
  48. Reported phishing email