“Thankyou fortaking mycall.”Tell someoneyou’re sorry tohear theirbusiness hasslowed down“You havedone greatbusinesswith us.”“We wantedto make acourtesycall.”Talk tosomeone whoopened loanin February“I see this isyour (__) loan,so thank you foryour continuedbusiness.”Advisingmerchant theirpast sales willaffect eligibilityfor future loans.Advise salesare behind butto how to makea manualPayment onlineAdvisingmerchant of10/90 dateand terms.“You can alwaysgo to yourWorking Capitaldashboard andmake a manualpayment.”“Is thereanything elseI can helpyou outwith?”“Thanks forbeing a PayPalWorkingCapitalMember.”Have amerchantThank youfor the CallAsking whatcaused adecrease in themerchant’srecent businesssalesAdvising themerchanthow muchthey have leftto repay.Advise merchantto receive salesinto their loanbearing accountonly, so theyreceive credit forthese sales.Advisingmerchants thatthey have theability to makemanualpayments.Advisingmerchant howour paymentsare processeddaily.Advisemerchanthow muchthey have leftto repay.Advisingmerchants onhow catch uppaymentswork.“Give us acall if youhave anyotherquestions.”“How hasyour loanworked outfor you?”Advisingmerchantshow to reachthe PPWCDashboard.“You’re avaluedmerchant”“Thankyou fortaking mycall.”Tell someoneyou’re sorry tohear theirbusiness hasslowed down“You havedone greatbusinesswith us.”“We wantedto make acourtesycall.”Talk tosomeone whoopened loanin February“I see this isyour (__) loan,so thank you foryour continuedbusiness.”Advisingmerchant theirpast sales willaffect eligibilityfor future loans.Advise salesare behind butto how to makea manualPayment onlineAdvisingmerchant of10/90 dateand terms.“You can alwaysgo to yourWorking Capitaldashboard andmake a manualpayment.”“Is thereanything elseI can helpyou outwith?”“Thanks forbeing a PayPalWorkingCapitalMember.”Have amerchantThank youfor the CallAsking whatcaused adecrease in themerchant’srecent businesssalesAdvising themerchanthow muchthey have leftto repay.Advise merchantto receive salesinto their loanbearing accountonly, so theyreceive credit forthese sales.Advisingmerchants thatthey have theability to makemanualpayments.Advisingmerchant howour paymentsare processeddaily.Advisemerchanthow muchthey have leftto repay.Advisingmerchants onhow catch uppaymentswork.“Give us acall if youhave anyotherquestions.”“How hasyour loanworked outfor you?”Advisingmerchantshow to reachthe PPWCDashboard.“You’re avaluedmerchant”

Customer Appreciation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “Thank you for taking my call.”
  2. Tell someone you’re sorry to hear their business has slowed down
  3. “You have done great business with us.”
  4. “We wanted to make a courtesy call.”
  5. Talk to someone who opened loan in February
  6. “I see this is your (__) loan, so thank you for your continued business.”
  7. Advising merchant their past sales will affect eligibility for future loans.
  8. Advise sales are behind but to how to make a manual Payment online
  9. Advising merchant of 10/90 date and terms.
  10. “You can always go to your Working Capital dashboard and make a manual payment.”
  11. “Is there anything else I can help you out with?”
  12. “Thanks for being a PayPal Working Capital Member.”
  13. Have a merchant Thank you for the Call
  14. Asking what caused a decrease in the merchant’s recent business sales
  15. Advising the merchant how much they have left to repay.
  16. Advise merchant to receive sales into their loan bearing account only, so they receive credit for these sales.
  17. Advising merchants that they have the ability to make manual payments.
  18. Advising merchant how our payments are processed daily.
  19. Advise merchant how much they have left to repay.
  20. Advising merchants on how catch up payments work.
  21. “Give us a call if you have any other questions.”
  22. “How has your loan worked out for you?”
  23. Advising merchants how to reach the PPWC Dashboard.
  24. “You’re a valued merchant”