Share apatientexperiencestory duringhuddleAdd your name tothe top of a patientsummary sheet sothe physicianknows whoroomed the patientUpdate apatient on waittimes if they'vebeen in a room>10 minutesCompletea task foryour co-workerSubmit 1Kaizenrelated tosafetyTell a patientThank You fortrustingus/choosing usfor theirhealthcareDemonstrateteamwork byreferring to othercaregivers byname during atleast 2 patientcare instancesShare yourname andexplain yourrole with thepatient you areroomingSubmit 1Kaizen(anytopic)Complete1 Pt. IDk-cardUse a co-workersname whentalking with apatientUpdate 2patientson waittimesWhen givingpatient education,ask for a repeatback to ensuretheirunderstandingSend aKudos cardto anothercaregiverEnter a'goodcatch' intoSafetyNetShare anLTR ideaduringhuddleSubmit 1Kaizenrelated toLTRGive 3patients acomplimentComplete1 labspecimenk-cardAsk a patient priorto discharge ifthere is anythingelse we can helpthem with todayComplete 1everymomentcounts k-cardSend aKudos cardto a clinician(MD, DO,APP)Share asafety storyduringhuddleComplete1 labspecimenk-cardSend aKudos cardto yourmanagerExplain aprocess/procedureto a patientUpdate apatient on waittimes if they'vebeen in a room>10 minutesSharesomething newyou've learned(related to yourrole) duringhuddleShare apatientexperiencestory duringhuddleAdd your name tothe top of a patientsummary sheet sothe physicianknows whoroomed the patientUpdate apatient on waittimes if they'vebeen in a room>10 minutesCompletea task foryour co-workerSubmit 1Kaizenrelated tosafetyTell a patientThank You fortrustingus/choosing usfor theirhealthcareDemonstrateteamwork byreferring to othercaregivers byname during atleast 2 patientcare instancesShare yourname andexplain yourrole with thepatient you areroomingSubmit 1Kaizen(anytopic)Complete1 Pt. IDk-cardUse a co-workersname whentalking with apatientUpdate 2patientson waittimesWhen givingpatient education,ask for a repeatback to ensuretheirunderstandingSend aKudos cardto anothercaregiverEnter a'goodcatch' intoSafetyNetShare anLTR ideaduringhuddleSubmit 1Kaizenrelated toLTRGive 3patients acomplimentComplete1 labspecimenk-cardAsk a patient priorto discharge ifthere is anythingelse we can helpthem with todayComplete 1everymomentcounts k-cardSend aKudos cardto a clinician(MD, DO,APP)Share asafety storyduringhuddleComplete1 labspecimenk-cardSend aKudos cardto yourmanagerExplain aprocess/procedureto a patientUpdate apatient on waittimes if they'vebeen in a room>10 minutesSharesomething newyou've learned(related to yourrole) duringhuddle

Urgent Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Share a patient experience story during huddle
  2. Add your name to the top of a patient summary sheet so the physician knows who roomed the patient
  3. Update a patient on wait times if they've been in a room >10 minutes
  4. Complete a task for your co-worker
  5. Submit 1 Kaizen related to safety
  6. Tell a patient Thank You for trusting us/choosing us for their healthcare
  7. Demonstrate teamwork by referring to other caregivers by name during at least 2 patient care instances
  8. Share your name and explain your role with the patient you are rooming
  9. Submit 1 Kaizen (any topic)
  10. Complete 1 Pt. ID k-card
  11. Use a co-workers name when talking with a patient
  12. Update 2 patients on wait times
  13. When giving patient education, ask for a repeat back to ensure their understanding
  14. Send a Kudos card to another caregiver
  15. Enter a 'good catch' into SafetyNet
  16. Share an LTR idea during huddle
  17. Submit 1 Kaizen related to LTR
  18. Give 3 patients a compliment
  19. Complete 1 lab specimen k-card
  20. Ask a patient prior to discharge if there is anything else we can help them with today
  21. Complete 1 every moment counts k-card
  22. Send a Kudos card to a clinician (MD, DO, APP)
  23. Share a safety story during huddle
  24. Complete 1 lab specimen k-card
  25. Send a Kudos card to your manager
  26. Explain a process/procedure to a patient
  27. Update a patient on wait times if they've been in a room >10 minutes
  28. Share something new you've learned (related to your role) during huddle