Give 3patients acomplimentSend aKudos cardto yourmanagerDemonstrateteamwork byreferring to othercaregivers byname during atleast 2 patientcare instancesUpdate apatient on waittimes if they'vebeen in a room>10 minutesShare yourname andexplain yourrole with thepatient you areroomingAdd your name tothe top of a patientsummary sheet sothe physicianknows whoroomed the patientComplete1 Pt. IDk-cardShare asafety storyduringhuddleUpdate 2patientson waittimesSubmit 1Kaizenrelated toLTRTell a patientThank You fortrustingus/choosing usfor theirhealthcareComplete1 labspecimenk-cardEnter a'goodcatch' intoSafetyNetSubmit 1Kaizenrelated tosafetyComplete1 labspecimenk-cardShare anLTR ideaduringhuddleUpdate apatient on waittimes if they'vebeen in a room>10 minutesSend aKudos cardto anothercaregiverAsk a patient priorto discharge ifthere is anythingelse we can helpthem with todayWhen givingpatient education,ask for a repeatback to ensuretheirunderstandingExplain aprocess/procedureto a patientComplete 1everymomentcounts k-cardShare apatientexperiencestory duringhuddleSend aKudos cardto a clinician(MD, DO,APP)Completea task foryour co-workerSubmit 1Kaizen(anytopic)Use a co-workersname whentalking with apatientSharesomething newyou've learned(related to yourrole) duringhuddleGive 3patients acomplimentSend aKudos cardto yourmanagerDemonstrateteamwork byreferring to othercaregivers byname during atleast 2 patientcare instancesUpdate apatient on waittimes if they'vebeen in a room>10 minutesShare yourname andexplain yourrole with thepatient you areroomingAdd your name tothe top of a patientsummary sheet sothe physicianknows whoroomed the patientComplete1 Pt. IDk-cardShare asafety storyduringhuddleUpdate 2patientson waittimesSubmit 1Kaizenrelated toLTRTell a patientThank You fortrustingus/choosing usfor theirhealthcareComplete1 labspecimenk-cardEnter a'goodcatch' intoSafetyNetSubmit 1Kaizenrelated tosafetyComplete1 labspecimenk-cardShare anLTR ideaduringhuddleUpdate apatient on waittimes if they'vebeen in a room>10 minutesSend aKudos cardto anothercaregiverAsk a patient priorto discharge ifthere is anythingelse we can helpthem with todayWhen givingpatient education,ask for a repeatback to ensuretheirunderstandingExplain aprocess/procedureto a patientComplete 1everymomentcounts k-cardShare apatientexperiencestory duringhuddleSend aKudos cardto a clinician(MD, DO,APP)Completea task foryour co-workerSubmit 1Kaizen(anytopic)Use a co-workersname whentalking with apatientSharesomething newyou've learned(related to yourrole) duringhuddle

Urgent Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Give 3 patients a compliment
  2. Send a Kudos card to your manager
  3. Demonstrate teamwork by referring to other caregivers by name during at least 2 patient care instances
  4. Update a patient on wait times if they've been in a room >10 minutes
  5. Share your name and explain your role with the patient you are rooming
  6. Add your name to the top of a patient summary sheet so the physician knows who roomed the patient
  7. Complete 1 Pt. ID k-card
  8. Share a safety story during huddle
  9. Update 2 patients on wait times
  10. Submit 1 Kaizen related to LTR
  11. Tell a patient Thank You for trusting us/choosing us for their healthcare
  12. Complete 1 lab specimen k-card
  13. Enter a 'good catch' into SafetyNet
  14. Submit 1 Kaizen related to safety
  15. Complete 1 lab specimen k-card
  16. Share an LTR idea during huddle
  17. Update a patient on wait times if they've been in a room >10 minutes
  18. Send a Kudos card to another caregiver
  19. Ask a patient prior to discharge if there is anything else we can help them with today
  20. When giving patient education, ask for a repeat back to ensure their understanding
  21. Explain a process/procedure to a patient
  22. Complete 1 every moment counts k-card
  23. Share a patient experience story during huddle
  24. Send a Kudos card to a clinician (MD, DO, APP)
  25. Complete a task for your co-worker
  26. Submit 1 Kaizen (any topic)
  27. Use a co-workers name when talking with a patient
  28. Share something new you've learned (related to your role) during huddle