Send aKudos cardto anothercaregiverShare anLTR ideaduringhuddleComplete 1everymomentcounts k-cardGive 3patients acomplimentUse a co-workersname whentalking with apatientAdd your name tothe top of a patientsummary sheet sothe physicianknows whoroomed the patientUpdate apatient on waittimes if they'vebeen in a room>10 minutesSubmit 1Kaizenrelated toLTRDemonstrateteamwork byreferring to othercaregivers byname during atleast 2 patientcare instancesWhen givingpatient education,ask for a repeatback to ensuretheirunderstandingComplete1 labspecimenk-cardUpdate apatient on waittimes if they'vebeen in a room>10 minutesSend aKudos cardto yourmanagerUpdate 2patientson waittimesComplete1 labspecimenk-cardExplain aprocess/procedureto a patientSubmit 1Kaizenrelated tosafetyCompletea task foryour co-workerShare apatientexperiencestory duringhuddleSharesomething newyou've learned(related to yourrole) duringhuddleSubmit 1Kaizen(anytopic)Share asafety storyduringhuddleShare yourname andexplain yourrole with thepatient you areroomingAsk a patient priorto discharge ifthere is anythingelse we can helpthem with todayEnter a'goodcatch' intoSafetyNetComplete1 Pt. IDk-cardTell a patientThank You fortrustingus/choosing usfor theirhealthcareSend aKudos cardto a clinician(MD, DO,APP)Send aKudos cardto anothercaregiverShare anLTR ideaduringhuddleComplete 1everymomentcounts k-cardGive 3patients acomplimentUse a co-workersname whentalking with apatientAdd your name tothe top of a patientsummary sheet sothe physicianknows whoroomed the patientUpdate apatient on waittimes if they'vebeen in a room>10 minutesSubmit 1Kaizenrelated toLTRDemonstrateteamwork byreferring to othercaregivers byname during atleast 2 patientcare instancesWhen givingpatient education,ask for a repeatback to ensuretheirunderstandingComplete1 labspecimenk-cardUpdate apatient on waittimes if they'vebeen in a room>10 minutesSend aKudos cardto yourmanagerUpdate 2patientson waittimesComplete1 labspecimenk-cardExplain aprocess/procedureto a patientSubmit 1Kaizenrelated tosafetyCompletea task foryour co-workerShare apatientexperiencestory duringhuddleSharesomething newyou've learned(related to yourrole) duringhuddleSubmit 1Kaizen(anytopic)Share asafety storyduringhuddleShare yourname andexplain yourrole with thepatient you areroomingAsk a patient priorto discharge ifthere is anythingelse we can helpthem with todayEnter a'goodcatch' intoSafetyNetComplete1 Pt. IDk-cardTell a patientThank You fortrustingus/choosing usfor theirhealthcareSend aKudos cardto a clinician(MD, DO,APP)

Urgent Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send a Kudos card to another caregiver
  2. Share an LTR idea during huddle
  3. Complete 1 every moment counts k-card
  4. Give 3 patients a compliment
  5. Use a co-workers name when talking with a patient
  6. Add your name to the top of a patient summary sheet so the physician knows who roomed the patient
  7. Update a patient on wait times if they've been in a room >10 minutes
  8. Submit 1 Kaizen related to LTR
  9. Demonstrate teamwork by referring to other caregivers by name during at least 2 patient care instances
  10. When giving patient education, ask for a repeat back to ensure their understanding
  11. Complete 1 lab specimen k-card
  12. Update a patient on wait times if they've been in a room >10 minutes
  13. Send a Kudos card to your manager
  14. Update 2 patients on wait times
  15. Complete 1 lab specimen k-card
  16. Explain a process/procedure to a patient
  17. Submit 1 Kaizen related to safety
  18. Complete a task for your co-worker
  19. Share a patient experience story during huddle
  20. Share something new you've learned (related to your role) during huddle
  21. Submit 1 Kaizen (any topic)
  22. Share a safety story during huddle
  23. Share your name and explain your role with the patient you are rooming
  24. Ask a patient prior to discharge if there is anything else we can help them with today
  25. Enter a 'good catch' into SafetyNet
  26. Complete 1 Pt. ID k-card
  27. Tell a patient Thank You for trusting us/choosing us for their healthcare
  28. Send a Kudos card to a clinician (MD, DO, APP)