Submit 1Kaizenrelated toLTRShare apatientexperiencestory duringhuddleShare yourname andexplain yourrole with thepatient you areroomingAdd your name tothe top of a patientsummary sheet sothe physicianknows whoroomed the patientSend aKudos cardto a clinician(MD, DO,APP)Share asafety storyduringhuddleSend aKudos cardto yourmanagerSubmit 1Kaizenrelated tosafetyDemonstrateteamwork byreferring to othercaregivers byname during atleast 2 patientcare instancesSharesomething newyou've learned(related to yourrole) duringhuddleEnter a'goodcatch' intoSafetyNetSubmit 1Kaizen(anytopic)Update apatient on waittimes if they'vebeen in a room>10 minutesCompletea task foryour co-workerShare anLTR ideaduringhuddleComplete1 labspecimenk-cardUpdate 2patientson waittimesGive 3patients acomplimentAsk a patient priorto discharge ifthere is anythingelse we can helpthem with todayWhen givingpatient education,ask for a repeatback to ensuretheirunderstandingComplete 1everymomentcounts k-cardUse a co-workersname whentalking with apatientSend aKudos cardto anothercaregiverTell a patientThank You fortrustingus/choosing usfor theirhealthcareComplete1 Pt. IDk-cardComplete1 labspecimenk-cardExplain aprocess/procedureto a patientUpdate apatient on waittimes if they'vebeen in a room>10 minutesSubmit 1Kaizenrelated toLTRShare apatientexperiencestory duringhuddleShare yourname andexplain yourrole with thepatient you areroomingAdd your name tothe top of a patientsummary sheet sothe physicianknows whoroomed the patientSend aKudos cardto a clinician(MD, DO,APP)Share asafety storyduringhuddleSend aKudos cardto yourmanagerSubmit 1Kaizenrelated tosafetyDemonstrateteamwork byreferring to othercaregivers byname during atleast 2 patientcare instancesSharesomething newyou've learned(related to yourrole) duringhuddleEnter a'goodcatch' intoSafetyNetSubmit 1Kaizen(anytopic)Update apatient on waittimes if they'vebeen in a room>10 minutesCompletea task foryour co-workerShare anLTR ideaduringhuddleComplete1 labspecimenk-cardUpdate 2patientson waittimesGive 3patients acomplimentAsk a patient priorto discharge ifthere is anythingelse we can helpthem with todayWhen givingpatient education,ask for a repeatback to ensuretheirunderstandingComplete 1everymomentcounts k-cardUse a co-workersname whentalking with apatientSend aKudos cardto anothercaregiverTell a patientThank You fortrustingus/choosing usfor theirhealthcareComplete1 Pt. IDk-cardComplete1 labspecimenk-cardExplain aprocess/procedureto a patientUpdate apatient on waittimes if they'vebeen in a room>10 minutes

Urgent Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Submit 1 Kaizen related to LTR
  2. Share a patient experience story during huddle
  3. Share your name and explain your role with the patient you are rooming
  4. Add your name to the top of a patient summary sheet so the physician knows who roomed the patient
  5. Send a Kudos card to a clinician (MD, DO, APP)
  6. Share a safety story during huddle
  7. Send a Kudos card to your manager
  8. Submit 1 Kaizen related to safety
  9. Demonstrate teamwork by referring to other caregivers by name during at least 2 patient care instances
  10. Share something new you've learned (related to your role) during huddle
  11. Enter a 'good catch' into SafetyNet
  12. Submit 1 Kaizen (any topic)
  13. Update a patient on wait times if they've been in a room >10 minutes
  14. Complete a task for your co-worker
  15. Share an LTR idea during huddle
  16. Complete 1 lab specimen k-card
  17. Update 2 patients on wait times
  18. Give 3 patients a compliment
  19. Ask a patient prior to discharge if there is anything else we can help them with today
  20. When giving patient education, ask for a repeat back to ensure their understanding
  21. Complete 1 every moment counts k-card
  22. Use a co-workers name when talking with a patient
  23. Send a Kudos card to another caregiver
  24. Tell a patient Thank You for trusting us/choosing us for their healthcare
  25. Complete 1 Pt. ID k-card
  26. Complete 1 lab specimen k-card
  27. Explain a process/procedure to a patient
  28. Update a patient on wait times if they've been in a room >10 minutes