Sharesomething newyou've learned(related to yourrole) duringhuddleGive 3patients acomplimentUpdate 2patientson waittimesDemonstrateteamwork byreferring to othercaregivers byname during atleast 2 patientcare instancesUpdate apatient on waittimes if they'vebeen in a room>10 minutesShare asafety storyduringhuddleSubmit 1Kaizenrelated toLTRComplete1 labspecimenk-cardSend aKudos cardto yourmanagerSend aKudos cardto a clinician(MD, DO,APP)Complete1 labspecimenk-cardTell a patientThank You fortrustingus/choosing usfor theirhealthcareSend aKudos cardto anothercaregiverUse a co-workersname whentalking with apatientComplete 1everymomentcounts k-cardSubmit 1Kaizen(anytopic)Submit 1Kaizenrelated tosafetyAdd your name tothe top of a patientsummary sheet sothe physicianknows whoroomed the patientCompletea task foryour co-workerShare anLTR ideaduringhuddleComplete1 Pt. IDk-cardExplain aprocess/procedureto a patientWhen givingpatient education,ask for a repeatback to ensuretheirunderstandingShare yourname andexplain yourrole with thepatient you areroomingEnter a'goodcatch' intoSafetyNetShare apatientexperiencestory duringhuddleUpdate apatient on waittimes if they'vebeen in a room>10 minutesAsk a patient priorto discharge ifthere is anythingelse we can helpthem with todaySharesomething newyou've learned(related to yourrole) duringhuddleGive 3patients acomplimentUpdate 2patientson waittimesDemonstrateteamwork byreferring to othercaregivers byname during atleast 2 patientcare instancesUpdate apatient on waittimes if they'vebeen in a room>10 minutesShare asafety storyduringhuddleSubmit 1Kaizenrelated toLTRComplete1 labspecimenk-cardSend aKudos cardto yourmanagerSend aKudos cardto a clinician(MD, DO,APP)Complete1 labspecimenk-cardTell a patientThank You fortrustingus/choosing usfor theirhealthcareSend aKudos cardto anothercaregiverUse a co-workersname whentalking with apatientComplete 1everymomentcounts k-cardSubmit 1Kaizen(anytopic)Submit 1Kaizenrelated tosafetyAdd your name tothe top of a patientsummary sheet sothe physicianknows whoroomed the patientCompletea task foryour co-workerShare anLTR ideaduringhuddleComplete1 Pt. IDk-cardExplain aprocess/procedureto a patientWhen givingpatient education,ask for a repeatback to ensuretheirunderstandingShare yourname andexplain yourrole with thepatient you areroomingEnter a'goodcatch' intoSafetyNetShare apatientexperiencestory duringhuddleUpdate apatient on waittimes if they'vebeen in a room>10 minutesAsk a patient priorto discharge ifthere is anythingelse we can helpthem with today

Urgent Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Share something new you've learned (related to your role) during huddle
  2. Give 3 patients a compliment
  3. Update 2 patients on wait times
  4. Demonstrate teamwork by referring to other caregivers by name during at least 2 patient care instances
  5. Update a patient on wait times if they've been in a room >10 minutes
  6. Share a safety story during huddle
  7. Submit 1 Kaizen related to LTR
  8. Complete 1 lab specimen k-card
  9. Send a Kudos card to your manager
  10. Send a Kudos card to a clinician (MD, DO, APP)
  11. Complete 1 lab specimen k-card
  12. Tell a patient Thank You for trusting us/choosing us for their healthcare
  13. Send a Kudos card to another caregiver
  14. Use a co-workers name when talking with a patient
  15. Complete 1 every moment counts k-card
  16. Submit 1 Kaizen (any topic)
  17. Submit 1 Kaizen related to safety
  18. Add your name to the top of a patient summary sheet so the physician knows who roomed the patient
  19. Complete a task for your co-worker
  20. Share an LTR idea during huddle
  21. Complete 1 Pt. ID k-card
  22. Explain a process/procedure to a patient
  23. When giving patient education, ask for a repeat back to ensure their understanding
  24. Share your name and explain your role with the patient you are rooming
  25. Enter a 'good catch' into SafetyNet
  26. Share a patient experience story during huddle
  27. Update a patient on wait times if they've been in a room >10 minutes
  28. Ask a patient prior to discharge if there is anything else we can help them with today