Explain aprocess/procedureto a patientEnter a'goodcatch' intoSafetyNetSubmit 1Kaizen(anytopic)Tell a patientThank You fortrustingus/choosing usfor theirhealthcareSend aKudos cardto yourmanagerSubmit 1Kaizenrelated tosafetyComplete 1everymomentcounts k-cardSend aKudos cardto a clinician(MD, DO,APP)Ask a patient priorto discharge ifthere is anythingelse we can helpthem with todayShare apatientexperiencestory duringhuddleUse a co-workersname whentalking with apatientComplete1 labspecimenk-cardAdd your name tothe top of a patientsummary sheet sothe physicianknows whoroomed the patientDemonstrateteamwork byreferring to othercaregivers byname during atleast 2 patientcare instancesComplete1 labspecimenk-cardSend aKudos cardto anothercaregiverShare yourname andexplain yourrole with thepatient you areroomingSubmit 1Kaizenrelated toLTRComplete1 Pt. IDk-cardCompletea task foryour co-workerUpdate apatient on waittimes if they'vebeen in a room>10 minutesGive 3patients acomplimentShare anLTR ideaduringhuddleWhen givingpatient education,ask for a repeatback to ensuretheirunderstandingUpdate apatient on waittimes if they'vebeen in a room>10 minutesSharesomething newyou've learned(related to yourrole) duringhuddleUpdate 2patientson waittimesShare asafety storyduringhuddleExplain aprocess/procedureto a patientEnter a'goodcatch' intoSafetyNetSubmit 1Kaizen(anytopic)Tell a patientThank You fortrustingus/choosing usfor theirhealthcareSend aKudos cardto yourmanagerSubmit 1Kaizenrelated tosafetyComplete 1everymomentcounts k-cardSend aKudos cardto a clinician(MD, DO,APP)Ask a patient priorto discharge ifthere is anythingelse we can helpthem with todayShare apatientexperiencestory duringhuddleUse a co-workersname whentalking with apatientComplete1 labspecimenk-cardAdd your name tothe top of a patientsummary sheet sothe physicianknows whoroomed the patientDemonstrateteamwork byreferring to othercaregivers byname during atleast 2 patientcare instancesComplete1 labspecimenk-cardSend aKudos cardto anothercaregiverShare yourname andexplain yourrole with thepatient you areroomingSubmit 1Kaizenrelated toLTRComplete1 Pt. IDk-cardCompletea task foryour co-workerUpdate apatient on waittimes if they'vebeen in a room>10 minutesGive 3patients acomplimentShare anLTR ideaduringhuddleWhen givingpatient education,ask for a repeatback to ensuretheirunderstandingUpdate apatient on waittimes if they'vebeen in a room>10 minutesSharesomething newyou've learned(related to yourrole) duringhuddleUpdate 2patientson waittimesShare asafety storyduringhuddle

Urgent Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explain a process/procedure to a patient
  2. Enter a 'good catch' into SafetyNet
  3. Submit 1 Kaizen (any topic)
  4. Tell a patient Thank You for trusting us/choosing us for their healthcare
  5. Send a Kudos card to your manager
  6. Submit 1 Kaizen related to safety
  7. Complete 1 every moment counts k-card
  8. Send a Kudos card to a clinician (MD, DO, APP)
  9. Ask a patient prior to discharge if there is anything else we can help them with today
  10. Share a patient experience story during huddle
  11. Use a co-workers name when talking with a patient
  12. Complete 1 lab specimen k-card
  13. Add your name to the top of a patient summary sheet so the physician knows who roomed the patient
  14. Demonstrate teamwork by referring to other caregivers by name during at least 2 patient care instances
  15. Complete 1 lab specimen k-card
  16. Send a Kudos card to another caregiver
  17. Share your name and explain your role with the patient you are rooming
  18. Submit 1 Kaizen related to LTR
  19. Complete 1 Pt. ID k-card
  20. Complete a task for your co-worker
  21. Update a patient on wait times if they've been in a room >10 minutes
  22. Give 3 patients a compliment
  23. Share an LTR idea during huddle
  24. When giving patient education, ask for a repeat back to ensure their understanding
  25. Update a patient on wait times if they've been in a room >10 minutes
  26. Share something new you've learned (related to your role) during huddle
  27. Update 2 patients on wait times
  28. Share a safety story during huddle