Explain aprocess/procedureto a patientUpdate apatient on waittimes if they'vebeen in a room>10 minutesAsk a patient priorto discharge ifthere is anythingelse we can helpthem with todayAdd your name tothe top of a patientsummary sheet sothe physicianknows whoroomed the patientDemonstrateteamwork byreferring to othercaregivers byname during atleast 2 patientcare instancesComplete 1everymomentcounts k-cardUpdate 2patientson waittimesSharesomething newyou've learned(related to yourrole) duringhuddleGive 3patients acomplimentSubmit 1Kaizen(anytopic)When givingpatient education,ask for a repeatback to ensuretheirunderstandingComplete1 labspecimenk-cardSend aKudos cardto yourmanagerShare asafety storyduringhuddleCompletea task foryour co-workerSubmit 1Kaizenrelated toLTRSend aKudos cardto a clinician(MD, DO,APP)Complete1 Pt. IDk-cardUpdate apatient on waittimes if they'vebeen in a room>10 minutesUse a co-workersname whentalking with apatientTell a patientThank You fortrustingus/choosing usfor theirhealthcareShare yourname andexplain yourrole with thepatient you areroomingShare apatientexperiencestory duringhuddleShare anLTR ideaduringhuddleSend aKudos cardto anothercaregiverSubmit 1Kaizenrelated tosafetyComplete1 labspecimenk-cardEnter a'goodcatch' intoSafetyNetExplain aprocess/procedureto a patientUpdate apatient on waittimes if they'vebeen in a room>10 minutesAsk a patient priorto discharge ifthere is anythingelse we can helpthem with todayAdd your name tothe top of a patientsummary sheet sothe physicianknows whoroomed the patientDemonstrateteamwork byreferring to othercaregivers byname during atleast 2 patientcare instancesComplete 1everymomentcounts k-cardUpdate 2patientson waittimesSharesomething newyou've learned(related to yourrole) duringhuddleGive 3patients acomplimentSubmit 1Kaizen(anytopic)When givingpatient education,ask for a repeatback to ensuretheirunderstandingComplete1 labspecimenk-cardSend aKudos cardto yourmanagerShare asafety storyduringhuddleCompletea task foryour co-workerSubmit 1Kaizenrelated toLTRSend aKudos cardto a clinician(MD, DO,APP)Complete1 Pt. IDk-cardUpdate apatient on waittimes if they'vebeen in a room>10 minutesUse a co-workersname whentalking with apatientTell a patientThank You fortrustingus/choosing usfor theirhealthcareShare yourname andexplain yourrole with thepatient you areroomingShare apatientexperiencestory duringhuddleShare anLTR ideaduringhuddleSend aKudos cardto anothercaregiverSubmit 1Kaizenrelated tosafetyComplete1 labspecimenk-cardEnter a'goodcatch' intoSafetyNet

Urgent Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explain a process/procedure to a patient
  2. Update a patient on wait times if they've been in a room >10 minutes
  3. Ask a patient prior to discharge if there is anything else we can help them with today
  4. Add your name to the top of a patient summary sheet so the physician knows who roomed the patient
  5. Demonstrate teamwork by referring to other caregivers by name during at least 2 patient care instances
  6. Complete 1 every moment counts k-card
  7. Update 2 patients on wait times
  8. Share something new you've learned (related to your role) during huddle
  9. Give 3 patients a compliment
  10. Submit 1 Kaizen (any topic)
  11. When giving patient education, ask for a repeat back to ensure their understanding
  12. Complete 1 lab specimen k-card
  13. Send a Kudos card to your manager
  14. Share a safety story during huddle
  15. Complete a task for your co-worker
  16. Submit 1 Kaizen related to LTR
  17. Send a Kudos card to a clinician (MD, DO, APP)
  18. Complete 1 Pt. ID k-card
  19. Update a patient on wait times if they've been in a room >10 minutes
  20. Use a co-workers name when talking with a patient
  21. Tell a patient Thank You for trusting us/choosing us for their healthcare
  22. Share your name and explain your role with the patient you are rooming
  23. Share a patient experience story during huddle
  24. Share an LTR idea during huddle
  25. Send a Kudos card to another caregiver
  26. Submit 1 Kaizen related to safety
  27. Complete 1 lab specimen k-card
  28. Enter a 'good catch' into SafetyNet