Share apatientexperiencestory duringhuddleSharesomething newyou've learned(related to yourrole) duringhuddleComplete 1everymomentcounts k-cardComplete1 Pt. IDk-cardComplete1 labspecimenk-cardUpdate 2patientson waittimesComplete1 labspecimenk-cardEnter a'goodcatch' intoSafetyNetGive 3patients acomplimentAsk a patient priorto discharge ifthere is anythingelse we can helpthem with todayCompletea task foryour co-workerShare yourname andexplain yourrole with thepatient you areroomingUse a co-workersname whentalking with apatientDemonstrateteamwork byreferring to othercaregivers byname during atleast 2 patientcare instancesExplain aprocess/procedureto a patientAdd your name tothe top of a patientsummary sheet sothe physicianknows whoroomed the patientShare anLTR ideaduringhuddleWhen givingpatient education,ask for a repeatback to ensuretheirunderstandingSend aKudos cardto yourmanagerShare asafety storyduringhuddleSubmit 1Kaizenrelated toLTRTell a patientThank You fortrustingus/choosing usfor theirhealthcareUpdate apatient on waittimes if they'vebeen in a room>10 minutesSubmit 1Kaizen(anytopic)Submit 1Kaizenrelated tosafetySend aKudos cardto anothercaregiverUpdate apatient on waittimes if they'vebeen in a room>10 minutesSend aKudos cardto a clinician(MD, DO,APP)Share apatientexperiencestory duringhuddleSharesomething newyou've learned(related to yourrole) duringhuddleComplete 1everymomentcounts k-cardComplete1 Pt. IDk-cardComplete1 labspecimenk-cardUpdate 2patientson waittimesComplete1 labspecimenk-cardEnter a'goodcatch' intoSafetyNetGive 3patients acomplimentAsk a patient priorto discharge ifthere is anythingelse we can helpthem with todayCompletea task foryour co-workerShare yourname andexplain yourrole with thepatient you areroomingUse a co-workersname whentalking with apatientDemonstrateteamwork byreferring to othercaregivers byname during atleast 2 patientcare instancesExplain aprocess/procedureto a patientAdd your name tothe top of a patientsummary sheet sothe physicianknows whoroomed the patientShare anLTR ideaduringhuddleWhen givingpatient education,ask for a repeatback to ensuretheirunderstandingSend aKudos cardto yourmanagerShare asafety storyduringhuddleSubmit 1Kaizenrelated toLTRTell a patientThank You fortrustingus/choosing usfor theirhealthcareUpdate apatient on waittimes if they'vebeen in a room>10 minutesSubmit 1Kaizen(anytopic)Submit 1Kaizenrelated tosafetySend aKudos cardto anothercaregiverUpdate apatient on waittimes if they'vebeen in a room>10 minutesSend aKudos cardto a clinician(MD, DO,APP)

Urgent Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Share a patient experience story during huddle
  2. Share something new you've learned (related to your role) during huddle
  3. Complete 1 every moment counts k-card
  4. Complete 1 Pt. ID k-card
  5. Complete 1 lab specimen k-card
  6. Update 2 patients on wait times
  7. Complete 1 lab specimen k-card
  8. Enter a 'good catch' into SafetyNet
  9. Give 3 patients a compliment
  10. Ask a patient prior to discharge if there is anything else we can help them with today
  11. Complete a task for your co-worker
  12. Share your name and explain your role with the patient you are rooming
  13. Use a co-workers name when talking with a patient
  14. Demonstrate teamwork by referring to other caregivers by name during at least 2 patient care instances
  15. Explain a process/procedure to a patient
  16. Add your name to the top of a patient summary sheet so the physician knows who roomed the patient
  17. Share an LTR idea during huddle
  18. When giving patient education, ask for a repeat back to ensure their understanding
  19. Send a Kudos card to your manager
  20. Share a safety story during huddle
  21. Submit 1 Kaizen related to LTR
  22. Tell a patient Thank You for trusting us/choosing us for their healthcare
  23. Update a patient on wait times if they've been in a room >10 minutes
  24. Submit 1 Kaizen (any topic)
  25. Submit 1 Kaizen related to safety
  26. Send a Kudos card to another caregiver
  27. Update a patient on wait times if they've been in a room >10 minutes
  28. Send a Kudos card to a clinician (MD, DO, APP)