Give 3patients acomplimentCompletea task foryour co-workerEnter a'goodcatch' intoSafetyNetUpdate 2patientson waittimesExplain aprocess/procedureto a patientSharesomething newyou've learned(related to yourrole) duringhuddleTell a patientThank You fortrustingus/choosing usfor theirhealthcareShare anLTR ideaduringhuddleAsk a patient priorto discharge ifthere is anythingelse we can helpthem with todaySubmit 1Kaizen(anytopic)Update apatient on waittimes if they'vebeen in a room>10 minutesAdd your name tothe top of a patientsummary sheet sothe physicianknows whoroomed the patientComplete1 labspecimenk-cardShare yourname andexplain yourrole with thepatient you areroomingWhen givingpatient education,ask for a repeatback to ensuretheirunderstandingDemonstrateteamwork byreferring to othercaregivers byname during atleast 2 patientcare instancesShare asafety storyduringhuddleSend aKudos cardto anothercaregiverComplete1 labspecimenk-cardShare apatientexperiencestory duringhuddleSend aKudos cardto yourmanagerSend aKudos cardto a clinician(MD, DO,APP)Update apatient on waittimes if they'vebeen in a room>10 minutesSubmit 1Kaizenrelated toLTRSubmit 1Kaizenrelated tosafetyComplete1 Pt. IDk-cardUse a co-workersname whentalking with apatientComplete 1everymomentcounts k-cardGive 3patients acomplimentCompletea task foryour co-workerEnter a'goodcatch' intoSafetyNetUpdate 2patientson waittimesExplain aprocess/procedureto a patientSharesomething newyou've learned(related to yourrole) duringhuddleTell a patientThank You fortrustingus/choosing usfor theirhealthcareShare anLTR ideaduringhuddleAsk a patient priorto discharge ifthere is anythingelse we can helpthem with todaySubmit 1Kaizen(anytopic)Update apatient on waittimes if they'vebeen in a room>10 minutesAdd your name tothe top of a patientsummary sheet sothe physicianknows whoroomed the patientComplete1 labspecimenk-cardShare yourname andexplain yourrole with thepatient you areroomingWhen givingpatient education,ask for a repeatback to ensuretheirunderstandingDemonstrateteamwork byreferring to othercaregivers byname during atleast 2 patientcare instancesShare asafety storyduringhuddleSend aKudos cardto anothercaregiverComplete1 labspecimenk-cardShare apatientexperiencestory duringhuddleSend aKudos cardto yourmanagerSend aKudos cardto a clinician(MD, DO,APP)Update apatient on waittimes if they'vebeen in a room>10 minutesSubmit 1Kaizenrelated toLTRSubmit 1Kaizenrelated tosafetyComplete1 Pt. IDk-cardUse a co-workersname whentalking with apatientComplete 1everymomentcounts k-card

Urgent Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Give 3 patients a compliment
  2. Complete a task for your co-worker
  3. Enter a 'good catch' into SafetyNet
  4. Update 2 patients on wait times
  5. Explain a process/procedure to a patient
  6. Share something new you've learned (related to your role) during huddle
  7. Tell a patient Thank You for trusting us/choosing us for their healthcare
  8. Share an LTR idea during huddle
  9. Ask a patient prior to discharge if there is anything else we can help them with today
  10. Submit 1 Kaizen (any topic)
  11. Update a patient on wait times if they've been in a room >10 minutes
  12. Add your name to the top of a patient summary sheet so the physician knows who roomed the patient
  13. Complete 1 lab specimen k-card
  14. Share your name and explain your role with the patient you are rooming
  15. When giving patient education, ask for a repeat back to ensure their understanding
  16. Demonstrate teamwork by referring to other caregivers by name during at least 2 patient care instances
  17. Share a safety story during huddle
  18. Send a Kudos card to another caregiver
  19. Complete 1 lab specimen k-card
  20. Share a patient experience story during huddle
  21. Send a Kudos card to your manager
  22. Send a Kudos card to a clinician (MD, DO, APP)
  23. Update a patient on wait times if they've been in a room >10 minutes
  24. Submit 1 Kaizen related to LTR
  25. Submit 1 Kaizen related to safety
  26. Complete 1 Pt. ID k-card
  27. Use a co-workers name when talking with a patient
  28. Complete 1 every moment counts k-card