Ask a patient priorto discharge ifthere is anythingelse we can helpthem with todaySend aKudos cardto yourmanagerSharesomething newyou've learned(related to yourrole) duringhuddleUpdate apatient on waittimes if they'vebeen in a room>10 minutesComplete1 labspecimenk-cardExplain aprocess/procedureto a patientCompletea task foryour co-workerSubmit 1Kaizen(anytopic)Submit 1Kaizenrelated tosafetyShare apatientexperiencestory duringhuddleUpdate 2patientson waittimesSubmit 1Kaizenrelated toLTRComplete 1everymomentcounts k-cardTell a patientThank You fortrustingus/choosing usfor theirhealthcareDemonstrateteamwork byreferring to othercaregivers byname during atleast 2 patientcare instancesComplete1 Pt. IDk-cardUpdate apatient on waittimes if they'vebeen in a room>10 minutesSend aKudos cardto a clinician(MD, DO,APP)Send aKudos cardto anothercaregiverEnter a'goodcatch' intoSafetyNetWhen givingpatient education,ask for a repeatback to ensuretheirunderstandingGive 3patients acomplimentShare yourname andexplain yourrole with thepatient you areroomingShare anLTR ideaduringhuddleAdd your name tothe top of a patientsummary sheet sothe physicianknows whoroomed the patientShare asafety storyduringhuddleUse a co-workersname whentalking with apatientComplete1 labspecimenk-cardAsk a patient priorto discharge ifthere is anythingelse we can helpthem with todaySend aKudos cardto yourmanagerSharesomething newyou've learned(related to yourrole) duringhuddleUpdate apatient on waittimes if they'vebeen in a room>10 minutesComplete1 labspecimenk-cardExplain aprocess/procedureto a patientCompletea task foryour co-workerSubmit 1Kaizen(anytopic)Submit 1Kaizenrelated tosafetyShare apatientexperiencestory duringhuddleUpdate 2patientson waittimesSubmit 1Kaizenrelated toLTRComplete 1everymomentcounts k-cardTell a patientThank You fortrustingus/choosing usfor theirhealthcareDemonstrateteamwork byreferring to othercaregivers byname during atleast 2 patientcare instancesComplete1 Pt. IDk-cardUpdate apatient on waittimes if they'vebeen in a room>10 minutesSend aKudos cardto a clinician(MD, DO,APP)Send aKudos cardto anothercaregiverEnter a'goodcatch' intoSafetyNetWhen givingpatient education,ask for a repeatback to ensuretheirunderstandingGive 3patients acomplimentShare yourname andexplain yourrole with thepatient you areroomingShare anLTR ideaduringhuddleAdd your name tothe top of a patientsummary sheet sothe physicianknows whoroomed the patientShare asafety storyduringhuddleUse a co-workersname whentalking with apatientComplete1 labspecimenk-card

Urgent Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask a patient prior to discharge if there is anything else we can help them with today
  2. Send a Kudos card to your manager
  3. Share something new you've learned (related to your role) during huddle
  4. Update a patient on wait times if they've been in a room >10 minutes
  5. Complete 1 lab specimen k-card
  6. Explain a process/procedure to a patient
  7. Complete a task for your co-worker
  8. Submit 1 Kaizen (any topic)
  9. Submit 1 Kaizen related to safety
  10. Share a patient experience story during huddle
  11. Update 2 patients on wait times
  12. Submit 1 Kaizen related to LTR
  13. Complete 1 every moment counts k-card
  14. Tell a patient Thank You for trusting us/choosing us for their healthcare
  15. Demonstrate teamwork by referring to other caregivers by name during at least 2 patient care instances
  16. Complete 1 Pt. ID k-card
  17. Update a patient on wait times if they've been in a room >10 minutes
  18. Send a Kudos card to a clinician (MD, DO, APP)
  19. Send a Kudos card to another caregiver
  20. Enter a 'good catch' into SafetyNet
  21. When giving patient education, ask for a repeat back to ensure their understanding
  22. Give 3 patients a compliment
  23. Share your name and explain your role with the patient you are rooming
  24. Share an LTR idea during huddle
  25. Add your name to the top of a patient summary sheet so the physician knows who roomed the patient
  26. Share a safety story during huddle
  27. Use a co-workers name when talking with a patient
  28. Complete 1 lab specimen k-card