Make adifferenceHow areyoutoday?Customerconfirms3 featuresTurnUnfortunatelyinto CurrentlyPeakMomentI cancertainlyhelp youwith that!TurnUnfortunatelyinto CurrentlyVoiceIDTalk aboutthequeensjubileeHow areyoutoday?VoiceIDInterestingFactWriteoffTurn Ican't/wecan't intoWhat I candoTurn Noproblem intoa positivedialogue ofyour choiceInterestingFactBankingMy WayCustomerssurnameneeds tobe a colourBankingMy WayPeakEndHas 3dependantsPeakEndSendonlineregistrationemailEmpathyTurned acomplaintaroundI cancertainlyhelp youwith that!Turn Ican't/wecan't intoWhat I candoAvoided amanagerialcall backPeakMomentMake adifferenceHow areyoutoday?Customerconfirms3 featuresTurnUnfortunatelyinto CurrentlyPeakMomentI cancertainlyhelp youwith that!TurnUnfortunatelyinto CurrentlyVoiceIDTalk aboutthequeensjubileeHow areyoutoday?VoiceIDInterestingFactWriteoffTurn Ican't/wecan't intoWhat I candoTurn Noproblem intoa positivedialogue ofyour choiceInterestingFactBankingMy WayCustomerssurnameneeds tobe a colourBankingMy WayPeakEndHas 3dependantsPeakEndSendonlineregistrationemailEmpathyTurned acomplaintaroundI cancertainlyhelp youwith that!Turn Ican't/wecan't intoWhat I candoAvoided amanagerialcall backPeakMoment

P's Positive Peeps - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make a difference
  2. How are you today?
  3. Customer confirms 3 features
  4. Turn Unfortunately into Currently
  5. Peak Moment
  6. I can certainly help you with that!
  7. Turn Unfortunately into Currently
  8. Voice ID
  9. Talk about the queens jubilee
  10. How are you today?
  11. Voice ID
  12. Interesting Fact
  13. Write off
  14. Turn I can't/we can't into What I can do
  15. Turn No problem into a positive dialogue of your choice
  16. Interesting Fact
  17. Banking My Way
  18. Customers surname needs to be a colour
  19. Banking My Way
  20. Peak End
  21. Has 3 dependants
  22. Peak End
  23. Send online registration email
  24. Empathy
  25. Turned a complaint around
  26. I can certainly help you with that!
  27. Turn I can't/we can't into What I can do
  28. Avoided a managerial call back
  29. Peak Moment