Turn Noproblem intoa positivedialogue ofyour choiceCustomerconfirms3 featuresTurned acomplaintaroundMake adifferencePeakEndHow areyoutoday?InterestingFactEmpathyCustomerssurnameneeds tobe a colourPeakEndI cancertainlyhelp youwith that!WriteoffPeakMomentTurn Ican't/wecan't intoWhat I candoVoiceIDAvoided amanagerialcall backSendonlineregistrationemailTalk aboutthequeensjubileeTurnUnfortunatelyinto CurrentlyBankingMy WayBankingMy WayTurn Ican't/wecan't intoWhat I candoPeakMomentVoiceIDTurnUnfortunatelyinto CurrentlyInterestingFactHas 3dependantsHow areyoutoday?I cancertainlyhelp youwith that!Turn Noproblem intoa positivedialogue ofyour choiceCustomerconfirms3 featuresTurned acomplaintaroundMake adifferencePeakEndHow areyoutoday?InterestingFactEmpathyCustomerssurnameneeds tobe a colourPeakEndI cancertainlyhelp youwith that!WriteoffPeakMomentTurn Ican't/wecan't intoWhat I candoVoiceIDAvoided amanagerialcall backSendonlineregistrationemailTalk aboutthequeensjubileeTurnUnfortunatelyinto CurrentlyBankingMy WayBankingMy WayTurn Ican't/wecan't intoWhat I candoPeakMomentVoiceIDTurnUnfortunatelyinto CurrentlyInterestingFactHas 3dependantsHow areyoutoday?I cancertainlyhelp youwith that!

P's Positive Peeps - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Turn No problem into a positive dialogue of your choice
  2. Customer confirms 3 features
  3. Turned a complaint around
  4. Make a difference
  5. Peak End
  6. How are you today?
  7. Interesting Fact
  8. Empathy
  9. Customers surname needs to be a colour
  10. Peak End
  11. I can certainly help you with that!
  12. Write off
  13. Peak Moment
  14. Turn I can't/we can't into What I can do
  15. Voice ID
  16. Avoided a managerial call back
  17. Send online registration email
  18. Talk about the queens jubilee
  19. Turn Unfortunately into Currently
  20. Banking My Way
  21. Banking My Way
  22. Turn I can't/we can't into What I can do
  23. Peak Moment
  24. Voice ID
  25. Turn Unfortunately into Currently
  26. Interesting Fact
  27. Has 3 dependants
  28. How are you today?
  29. I can certainly help you with that!