SendonlineregistrationemailRetentionEmpathyTurn Ican't/wecan't intoWhat I candoInterestingFactPeakMomentI cancertainlyhelp youwith that!PeakEndInterestingFactCustomerssurnameneeds tobe a colourMake adifferentTalk aboutthequeensjubileeTurnUnfortunatelyinto CurrentlyAvoided amanagerialcall backTurned acomplaintaroundI cancertainlyhelp youwith that!WriteoffUsesAmazingorFantasticMobileapp setupTurn Noproblem intoa positivedialogue ofyour choiceTellcustomeraboutsurveyTurnUnfortunatelyinto CurrentlyPeakEndPeakMomentHow areyoutoday?Turn Ican't intoWhat Ican doHas 3dependantsMake adifferenceHow areyoutoday?SendonlineregistrationemailRetentionEmpathyTurn Ican't/wecan't intoWhat I candoInterestingFactPeakMomentI cancertainlyhelp youwith that!PeakEndInterestingFactCustomerssurnameneeds tobe a colourMake adifferentTalk aboutthequeensjubileeTurnUnfortunatelyinto CurrentlyAvoided amanagerialcall backTurned acomplaintaroundI cancertainlyhelp youwith that!WriteoffUsesAmazingorFantasticMobileapp setupTurn Noproblem intoa positivedialogue ofyour choiceTellcustomeraboutsurveyTurnUnfortunatelyinto CurrentlyPeakEndPeakMomentHow areyoutoday?Turn Ican't intoWhat Ican doHas 3dependantsMake adifferenceHow areyoutoday?

P's Positive Peeps - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send online registration email
  2. Retention
  3. Empathy
  4. Turn I can't/we can't into What I can do
  5. Interesting Fact
  6. Peak Moment
  7. I can certainly help you with that!
  8. Peak End
  9. Interesting Fact
  10. Customers surname needs to be a colour
  11. Make a different
  12. Talk about the queens jubilee
  13. Turn Unfortunately into Currently
  14. Avoided a managerial call back
  15. Turned a complaint around
  16. I can certainly help you with that!
  17. Write off
  18. Uses Amazing or Fantastic
  19. Mobile app set up
  20. Turn No problem into a positive dialogue of your choice
  21. Tell customer about survey
  22. Turn Unfortunately into Currently
  23. Peak End
  24. Peak Moment
  25. How are you today?
  26. Turn I can't into What I can do
  27. Has 3 dependants
  28. Make a difference
  29. How are you today?