TellcustomeraboutsurveyPeakMomentPeakEndEmpathyPeakMomentAvoided amanagerialcall backInterestingFactMake adifferenceTalk aboutthequeensjubileePeakEndTurnUnfortunatelyinto CurrentlyMake adifferentHas 3dependantsI cancertainlyhelp youwith that!SendonlineregistrationemailWriteoffTurn Ican't intoWhat Ican doTurn Noproblem intoa positivedialogue ofyour choiceUsesAmazingorFantasticI cancertainlyhelp youwith that!Mobileapp setupHow areyoutoday?Turned acomplaintaroundTurnUnfortunatelyinto CurrentlyHow areyoutoday?InterestingFactTurn Ican't/wecan't intoWhat I candoRetentionCustomerssurnameneeds tobe a colourTellcustomeraboutsurveyPeakMomentPeakEndEmpathyPeakMomentAvoided amanagerialcall backInterestingFactMake adifferenceTalk aboutthequeensjubileePeakEndTurnUnfortunatelyinto CurrentlyMake adifferentHas 3dependantsI cancertainlyhelp youwith that!SendonlineregistrationemailWriteoffTurn Ican't intoWhat Ican doTurn Noproblem intoa positivedialogue ofyour choiceUsesAmazingorFantasticI cancertainlyhelp youwith that!Mobileapp setupHow areyoutoday?Turned acomplaintaroundTurnUnfortunatelyinto CurrentlyHow areyoutoday?InterestingFactTurn Ican't/wecan't intoWhat I candoRetentionCustomerssurnameneeds tobe a colour

P's Positive Peeps - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tell customer about survey
  2. Peak Moment
  3. Peak End
  4. Empathy
  5. Peak Moment
  6. Avoided a managerial call back
  7. Interesting Fact
  8. Make a difference
  9. Talk about the queens jubilee
  10. Peak End
  11. Turn Unfortunately into Currently
  12. Make a different
  13. Has 3 dependants
  14. I can certainly help you with that!
  15. Send online registration email
  16. Write off
  17. Turn I can't into What I can do
  18. Turn No problem into a positive dialogue of your choice
  19. Uses Amazing or Fantastic
  20. I can certainly help you with that!
  21. Mobile app set up
  22. How are you today?
  23. Turned a complaint around
  24. Turn Unfortunately into Currently
  25. How are you today?
  26. Interesting Fact
  27. Turn I can't/we can't into What I can do
  28. Retention
  29. Customers surname needs to be a colour