(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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A day without a single irrational or angry customer
Customer wants an over the phone diagnosis
Customer wants an over the phone diagnosis
Booking request b/c DIY went wrong
Customer calls in to argue price
Kara didn't once have to preach a process for a whole day
Customer wants to know if we work on cars
Customer calls in wanting system ballpark pricing
Customer declines QC
Customer wants $0 service fee
Customer calls to schedule about because they installed a Nest
Tech text request w/o name and address
Google review with office person name in it
Tech: "I dispatched to the wrong job"
Tech:
"I forgot to close out."
Customer calls in upset about 28.99%
Tech gives someone in the office a compliment
Customer asks to "speak to the manager" BUT its for positive feedback
Found toilet paper roll left with one sheet of paper
Gets a call thinking we are a different company
Tech: "What kind of discount can I give?"
Customer calls the thermostat an operator
Customer thinks next timeframe isnt quick enough
Tech: "I forgot to bring the filters."
Customer asks if refrigerant is included with maintenance
