Sawinformationsent toMember byemailObservedapproachGuides to tobuild rapportObservedGuide usetimeline tofind previousencounterSaw aprotocolusedProvideroffice wascalled tohelp MemberObserveda warmtransferGuide usedMembername 3timesObservedGuide useactivelistening tohelp MemberMemberaddresschangeFoundINNPCPObserved aGuidedemonstrateempathyGuide verifiedcaller waslisted asapproved careteam memberGuide usedBenefits tabto assistMemberSaw agrievancefiledCreated andsentProvider listto MemberHelp Deskused tosolve aproblemGuidereinforced1-800DevotedFoundINNSpecialistGuidelocatedinformationin GuruSaw atransportationcallObserveduse ofthe EOCObserveda casecreationChangedPCP forMemberObservedGuide useprobingquestionsSawinformationsent toMember byemailObservedapproachGuides to tobuild rapportObservedGuide usetimeline tofind previousencounterSaw aprotocolusedProvideroffice wascalled tohelp MemberObserveda warmtransferGuide usedMembername 3timesObservedGuide useactivelistening tohelp MemberMemberaddresschangeFoundINNPCPObserved aGuidedemonstrateempathyGuide verifiedcaller waslisted asapproved careteam memberGuide usedBenefits tabto assistMemberSaw agrievancefiledCreated andsentProvider listto MemberHelp Deskused tosolve aproblemGuidereinforced1-800DevotedFoundINNSpecialistGuidelocatedinformationin GuruSaw atransportationcallObserveduse ofthe EOCObserveda casecreationChangedPCP forMemberObservedGuide useprobingquestions

Call Shadow Bingo 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Saw information sent to Member by email
  2. Observed approach Guides to to build rapport
  3. Observed Guide use timeline to find previous encounter
  4. Saw a protocol used
  5. Provider office was called to help Member
  6. Observed a warm transfer
  7. Guide used Member name 3 times
  8. Observed Guide use active listening to help Member
  9. Member address change
  10. Found INN PCP
  11. Observed a Guide demonstrate empathy
  12. Guide verified caller was listed as approved care team member
  13. Guide used Benefits tab to assist Member
  14. Saw a grievance filed
  15. Created and sent Provider list to Member
  16. Help Desk used to solve a problem
  17. Guide reinforced 1-800 Devoted
  18. Found INN Specialist
  19. Guide located information in Guru
  20. Saw a transportation call
  21. Observed use of the EOC
  22. Observed a case creation
  23. Changed PCP for Member
  24. Observed Guide use probing questions