Created andsentProvider listto MemberObservedGuide useactivelistening tohelp MemberHelp Deskused tosolve aproblemGuidereinforced1-800DevotedSaw atransportationcallObservedGuide usetimeline tofind previousencounterObserveda warmtransferFoundINNPCPObserveda casecreationSaw aprotocolusedObservedapproachGuides to tobuild rapportGuide verifiedcaller waslisted asapproved careteam memberObservedGuide useprobingquestionsFoundINNSpecialistGuide usedBenefits tabto assistMemberObserveduse ofthe EOCObserved aGuidedemonstrateempathyProvideroffice wascalled tohelp MemberMemberaddresschangeSaw agrievancefiledGuide usedMembername 3timesSawinformationsent toMember byemailGuidelocatedinformationin GuruChangedPCP forMemberCreated andsentProvider listto MemberObservedGuide useactivelistening tohelp MemberHelp Deskused tosolve aproblemGuidereinforced1-800DevotedSaw atransportationcallObservedGuide usetimeline tofind previousencounterObserveda warmtransferFoundINNPCPObserveda casecreationSaw aprotocolusedObservedapproachGuides to tobuild rapportGuide verifiedcaller waslisted asapproved careteam memberObservedGuide useprobingquestionsFoundINNSpecialistGuide usedBenefits tabto assistMemberObserveduse ofthe EOCObserved aGuidedemonstrateempathyProvideroffice wascalled tohelp MemberMemberaddresschangeSaw agrievancefiledGuide usedMembername 3timesSawinformationsent toMember byemailGuidelocatedinformationin GuruChangedPCP forMember

Call Shadow Bingo 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Created and sent Provider list to Member
  2. Observed Guide use active listening to help Member
  3. Help Desk used to solve a problem
  4. Guide reinforced 1-800 Devoted
  5. Saw a transportation call
  6. Observed Guide use timeline to find previous encounter
  7. Observed a warm transfer
  8. Found INN PCP
  9. Observed a case creation
  10. Saw a protocol used
  11. Observed approach Guides to to build rapport
  12. Guide verified caller was listed as approved care team member
  13. Observed Guide use probing questions
  14. Found INN Specialist
  15. Guide used Benefits tab to assist Member
  16. Observed use of the EOC
  17. Observed a Guide demonstrate empathy
  18. Provider office was called to help Member
  19. Member address change
  20. Saw a grievance filed
  21. Guide used Member name 3 times
  22. Saw information sent to Member by email
  23. Guide located information in Guru
  24. Changed PCP for Member