(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Observed a Guide demonstrate empathy
Saw information sent to Member by email
Guide used Benefits tab to assist Member
Saw a grievance filed
Member address change
Saw a protocol used
Changed PCP for Member
Observed Guide use probing questions
Created and sent Provider list to Member
Observed Guide use active listening to help Member
Found INN Specialist
Observed approach Guides to to build rapport
Saw a transportation call
Help Desk used to solve a problem
Guide reinforced 1-800 Devoted
Guide located information in Guru
Guide used Member name 3 times
Observed Guide use timeline to find previous encounter
Observed use of the EOC
Observed a case creation
Guide verified caller was listed as approved care team member
