(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Provider office was called to help Member
Help Desk used to solve a problem
Guide reinforced 1-800 Devoted
Observed a Guide demonstrate empathy
Saw a protocol used
Guide verified caller was listed as approved care team member
Saw a transportation call
Found INN PCP
Observed a warm transfer
Created and sent Provider list to Member
Saw information sent to Member by email
Guide located information in Guru
Observed a case creation
Guide used Member name 3 times
Found INN Specialist
Observed Guide use timeline to find previous encounter
Observed approach Guides to to build rapport
Changed PCP for Member
Observed use of the EOC
Observed Guide use probing questions
Guide used Benefits tab to assist Member
Observed Guide use active listening to help Member
