ObservedGuide usetimeline tofind previousencounterGuide usedBenefits tabto assistMemberFoundINNPCPChangedPCP forMemberGuide verifiedcaller waslisted asapproved careteam memberObserveda warmtransferProvideroffice wascalled tohelp MemberSaw aprotocolusedObservedGuide useactivelistening tohelp MemberFoundINNSpecialistObservedapproachGuides to tobuild rapportSaw atransportationcallSaw agrievancefiledGuide usedMembername 3timesGuidereinforced1-800DevotedGuidelocatedinformationin GuruSawinformationsent toMember byemailMemberaddresschangeCreated andsentProvider listto MemberObserveduse ofthe EOCObserveda casecreationHelp Deskused tosolve aproblemObservedGuide useprobingquestionsObserved aGuidedemonstrateempathyObservedGuide usetimeline tofind previousencounterGuide usedBenefits tabto assistMemberFoundINNPCPChangedPCP forMemberGuide verifiedcaller waslisted asapproved careteam memberObserveda warmtransferProvideroffice wascalled tohelp MemberSaw aprotocolusedObservedGuide useactivelistening tohelp MemberFoundINNSpecialistObservedapproachGuides to tobuild rapportSaw atransportationcallSaw agrievancefiledGuide usedMembername 3timesGuidereinforced1-800DevotedGuidelocatedinformationin GuruSawinformationsent toMember byemailMemberaddresschangeCreated andsentProvider listto MemberObserveduse ofthe EOCObserveda casecreationHelp Deskused tosolve aproblemObservedGuide useprobingquestionsObserved aGuidedemonstrateempathy

Call Shadow Bingo 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Observed Guide use timeline to find previous encounter
  2. Guide used Benefits tab to assist Member
  3. Found INN PCP
  4. Changed PCP for Member
  5. Guide verified caller was listed as approved care team member
  6. Observed a warm transfer
  7. Provider office was called to help Member
  8. Saw a protocol used
  9. Observed Guide use active listening to help Member
  10. Found INN Specialist
  11. Observed approach Guides to to build rapport
  12. Saw a transportation call
  13. Saw a grievance filed
  14. Guide used Member name 3 times
  15. Guide reinforced 1-800 Devoted
  16. Guide located information in Guru
  17. Saw information sent to Member by email
  18. Member address change
  19. Created and sent Provider list to Member
  20. Observed use of the EOC
  21. Observed a case creation
  22. Help Desk used to solve a problem
  23. Observed Guide use probing questions
  24. Observed a Guide demonstrate empathy