(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Guide used Benefits tab to assist Member
Guide used Member name 3 times
Guide reinforced 1-800 Devoted
Saw information sent to Member by email
Observed Guide use timeline to find previous encounter
Guide verified caller was listed as approved care team member
Created and sent Provider list to Member
Observed a warm transfer
Member address change
Observed a Guide demonstrate empathy
Found INN PCP
Saw a grievance filed
Observed Guide use probing questions
Provider office was called to help Member
Saw a transportation call
Observed use of the EOC
Observed Guide use active listening to help Member
