(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Guide used Member name 3 times
Found INN PCP
Member address change
Observed approach Guides to to build rapport
Observed a warm transfer
Guide located information in Guru
Provider office was called to help Member
Saw information sent to Member by email
Saw a transportation call
Observed Guide use active listening to help Member
Observed a case creation
Created and sent Provider list to Member
Guide reinforced 1-800 Devoted
Observed use of the EOC
Guide verified caller was listed as approved care team member
Guide used Benefits tab to assist Member
Saw a protocol used
Changed PCP for Member
Found INN Specialist
Observed Guide use timeline to find previous encounter
