(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Observed a Guide demonstrate empathy
Member address change
Observed use of the EOC
Provider office was called to help Member
Saw a grievance filed
Guide reinforced 1-800 Devoted
Created and sent Provider list to Member
Changed PCP for Member
Saw information sent to Member by email
Observed approach Guides to to build rapport
Guide used Member name 3 times
Observed Guide use active listening to help Member
Guide located information in Guru
Guide used Benefits tab to assist Member
Help Desk used to solve a problem
Guide verified caller was listed as approved care team member
Saw a transportation call
Observed a case creation
Observed a warm transfer
Observed Guide use probing questions
Saw a protocol used
Found INN PCP
Found INN Specialist
Observed Guide use timeline to find previous encounter
