Saw atransportationcallFoundINNSpecialistObservedGuide useprobingquestionsGuide usedBenefits tabto assistMemberSaw agrievancefiledSaw aprotocolusedObservedGuide usetimeline tofind previousencounterGuide usedMembername 3timesHelp Deskused tosolve aproblemObserveda casecreationGuide verifiedcaller waslisted asapproved careteam memberFoundINNPCPSawinformationsent toMember byemailObservedGuide useactivelistening tohelp MemberGuidereinforced1-800DevotedCreated andsentProvider listto MemberProvideroffice wascalled tohelp MemberGuidelocatedinformationin GuruObserveduse ofthe EOCObservedapproachGuides to tobuild rapportMemberaddresschangeObserved aGuidedemonstrateempathyChangedPCP forMemberObserveda warmtransferSaw atransportationcallFoundINNSpecialistObservedGuide useprobingquestionsGuide usedBenefits tabto assistMemberSaw agrievancefiledSaw aprotocolusedObservedGuide usetimeline tofind previousencounterGuide usedMembername 3timesHelp Deskused tosolve aproblemObserveda casecreationGuide verifiedcaller waslisted asapproved careteam memberFoundINNPCPSawinformationsent toMember byemailObservedGuide useactivelistening tohelp MemberGuidereinforced1-800DevotedCreated andsentProvider listto MemberProvideroffice wascalled tohelp MemberGuidelocatedinformationin GuruObserveduse ofthe EOCObservedapproachGuides to tobuild rapportMemberaddresschangeObserved aGuidedemonstrateempathyChangedPCP forMemberObserveda warmtransfer

Call Shadow Bingo 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Saw a transportation call
  2. Found INN Specialist
  3. Observed Guide use probing questions
  4. Guide used Benefits tab to assist Member
  5. Saw a grievance filed
  6. Saw a protocol used
  7. Observed Guide use timeline to find previous encounter
  8. Guide used Member name 3 times
  9. Help Desk used to solve a problem
  10. Observed a case creation
  11. Guide verified caller was listed as approved care team member
  12. Found INN PCP
  13. Saw information sent to Member by email
  14. Observed Guide use active listening to help Member
  15. Guide reinforced 1-800 Devoted
  16. Created and sent Provider list to Member
  17. Provider office was called to help Member
  18. Guide located information in Guru
  19. Observed use of the EOC
  20. Observed approach Guides to to build rapport
  21. Member address change
  22. Observed a Guide demonstrate empathy
  23. Changed PCP for Member
  24. Observed a warm transfer