(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Observed Guide use active listening to help Member
Member address change
Provider office was called to help Member
Observed use of the EOC
Saw a grievance filed
Observed approach Guides to to build rapport
Help Desk used to solve a problem
Observed a warm transfer
Saw a transportation call
Changed PCP for Member
Guide reinforced 1-800 Devoted
Guide used Member name 3 times
Guide used Benefits tab to assist Member
Observed Guide use probing questions
Saw information sent to Member by email
Observed a case creation
Found INN Specialist
Found INN PCP
Guide located information in Guru
Observed a Guide demonstrate empathy
Saw a protocol used
Created and sent Provider list to Member
Observed Guide use timeline to find previous encounter
Guide verified caller was listed as approved care team member
