Guide verifiedcaller waslisted asapproved careteam memberProvideroffice wascalled tohelp MemberObservedGuide usetimeline tofind previousencounterCreated andsentProvider listto MemberChangedPCP forMemberHelp Deskused tosolve aproblemGuidelocatedinformationin GuruObservedGuide useprobingquestionsSawinformationsent toMember byemailObserveda casecreationObserveduse ofthe EOCGuide usedMembername 3timesObserveda warmtransferSaw aprotocolusedObserved aGuidedemonstrateempathyFoundINNPCPObservedGuide useactivelistening tohelp MemberMemberaddresschangeFoundINNSpecialistGuide usedBenefits tabto assistMemberSaw agrievancefiledGuidereinforced1-800DevotedObservedapproachGuides to tobuild rapportSaw atransportationcallGuide verifiedcaller waslisted asapproved careteam memberProvideroffice wascalled tohelp MemberObservedGuide usetimeline tofind previousencounterCreated andsentProvider listto MemberChangedPCP forMemberHelp Deskused tosolve aproblemGuidelocatedinformationin GuruObservedGuide useprobingquestionsSawinformationsent toMember byemailObserveda casecreationObserveduse ofthe EOCGuide usedMembername 3timesObserveda warmtransferSaw aprotocolusedObserved aGuidedemonstrateempathyFoundINNPCPObservedGuide useactivelistening tohelp MemberMemberaddresschangeFoundINNSpecialistGuide usedBenefits tabto assistMemberSaw agrievancefiledGuidereinforced1-800DevotedObservedapproachGuides to tobuild rapportSaw atransportationcall

Call Shadow Bingo 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Guide verified caller was listed as approved care team member
  2. Provider office was called to help Member
  3. Observed Guide use timeline to find previous encounter
  4. Created and sent Provider list to Member
  5. Changed PCP for Member
  6. Help Desk used to solve a problem
  7. Guide located information in Guru
  8. Observed Guide use probing questions
  9. Saw information sent to Member by email
  10. Observed a case creation
  11. Observed use of the EOC
  12. Guide used Member name 3 times
  13. Observed a warm transfer
  14. Saw a protocol used
  15. Observed a Guide demonstrate empathy
  16. Found INN PCP
  17. Observed Guide use active listening to help Member
  18. Member address change
  19. Found INN Specialist
  20. Guide used Benefits tab to assist Member
  21. Saw a grievance filed
  22. Guide reinforced 1-800 Devoted
  23. Observed approach Guides to to build rapport
  24. Saw a transportation call