ObservedGuide useactivelistening tohelp MemberFoundINNPCPObserveda warmtransferMemberaddresschangeGuidereinforced1-800DevotedSaw agrievancefiledObservedGuide useprobingquestionsGuide usedMembername 3timesObservedGuide usetimeline tofind previousencounterObserveduse ofthe EOCGuide verifiedcaller waslisted asapproved careteam memberHelp Deskused tosolve aproblemSawinformationsent toMember byemailSaw aprotocolusedObserveda casecreationObservedapproachGuides to tobuild rapportSaw atransportationcallGuidelocatedinformationin GuruGuide usedBenefits tabto assistMemberObserved aGuidedemonstrateempathyCreated andsentProvider listto MemberProvideroffice wascalled tohelp MemberFoundINNSpecialistChangedPCP forMemberObservedGuide useactivelistening tohelp MemberFoundINNPCPObserveda warmtransferMemberaddresschangeGuidereinforced1-800DevotedSaw agrievancefiledObservedGuide useprobingquestionsGuide usedMembername 3timesObservedGuide usetimeline tofind previousencounterObserveduse ofthe EOCGuide verifiedcaller waslisted asapproved careteam memberHelp Deskused tosolve aproblemSawinformationsent toMember byemailSaw aprotocolusedObserveda casecreationObservedapproachGuides to tobuild rapportSaw atransportationcallGuidelocatedinformationin GuruGuide usedBenefits tabto assistMemberObserved aGuidedemonstrateempathyCreated andsentProvider listto MemberProvideroffice wascalled tohelp MemberFoundINNSpecialistChangedPCP forMember

Call Shadow Bingo 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Observed Guide use active listening to help Member
  2. Found INN PCP
  3. Observed a warm transfer
  4. Member address change
  5. Guide reinforced 1-800 Devoted
  6. Saw a grievance filed
  7. Observed Guide use probing questions
  8. Guide used Member name 3 times
  9. Observed Guide use timeline to find previous encounter
  10. Observed use of the EOC
  11. Guide verified caller was listed as approved care team member
  12. Help Desk used to solve a problem
  13. Saw information sent to Member by email
  14. Saw a protocol used
  15. Observed a case creation
  16. Observed approach Guides to to build rapport
  17. Saw a transportation call
  18. Guide located information in Guru
  19. Guide used Benefits tab to assist Member
  20. Observed a Guide demonstrate empathy
  21. Created and sent Provider list to Member
  22. Provider office was called to help Member
  23. Found INN Specialist
  24. Changed PCP for Member