FoundINNSpecialistFoundINNPCPGuidereinforced1-800DevotedGuide verifiedcaller waslisted asapproved careteam memberSaw agrievancefiledObservedGuide usetimeline tofind previousencounterSaw atransportationcallObserveda warmtransferObservedGuide useprobingquestionsCreated andsentProvider listto MemberObserveda casecreationObservedGuide useactivelistening tohelp MemberSawinformationsent toMember byemailObserveduse ofthe EOCSaw aprotocolusedMemberaddresschangeChangedPCP forMemberGuide usedMembername 3timesProvideroffice wascalled tohelp MemberHelp Deskused tosolve aproblemObserved aGuidedemonstrateempathyGuide usedBenefits tabto assistMemberGuidelocatedinformationin GuruObservedapproachGuides to tobuild rapportFoundINNSpecialistFoundINNPCPGuidereinforced1-800DevotedGuide verifiedcaller waslisted asapproved careteam memberSaw agrievancefiledObservedGuide usetimeline tofind previousencounterSaw atransportationcallObserveda warmtransferObservedGuide useprobingquestionsCreated andsentProvider listto MemberObserveda casecreationObservedGuide useactivelistening tohelp MemberSawinformationsent toMember byemailObserveduse ofthe EOCSaw aprotocolusedMemberaddresschangeChangedPCP forMemberGuide usedMembername 3timesProvideroffice wascalled tohelp MemberHelp Deskused tosolve aproblemObserved aGuidedemonstrateempathyGuide usedBenefits tabto assistMemberGuidelocatedinformationin GuruObservedapproachGuides to tobuild rapport

Call Shadow Bingo 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Found INN Specialist
  2. Found INN PCP
  3. Guide reinforced 1-800 Devoted
  4. Guide verified caller was listed as approved care team member
  5. Saw a grievance filed
  6. Observed Guide use timeline to find previous encounter
  7. Saw a transportation call
  8. Observed a warm transfer
  9. Observed Guide use probing questions
  10. Created and sent Provider list to Member
  11. Observed a case creation
  12. Observed Guide use active listening to help Member
  13. Saw information sent to Member by email
  14. Observed use of the EOC
  15. Saw a protocol used
  16. Member address change
  17. Changed PCP for Member
  18. Guide used Member name 3 times
  19. Provider office was called to help Member
  20. Help Desk used to solve a problem
  21. Observed a Guide demonstrate empathy
  22. Guide used Benefits tab to assist Member
  23. Guide located information in Guru
  24. Observed approach Guides to to build rapport