(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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ID Card - Use the "We make it easy!" phrasing from article 000041488
Issue a Bypassed Auth correctly
Use Client Comments effectively to resolve a call
Offer reassurance during Greeting of call. Ex: "I can help with that"
Transfer a call to TPA correctly
Complete an effective Account Search
Complete a TPA Request form
Email Dr list and Benefits proactively
Use phrasing, "Have I resolved the reason for your call today?"
Use Client Comments to resolve a call
Complete a Mbr vsp.com password reset efficiently
Authenticate your caller fully and efficiently
Use phrasing, "thank you for calling!" in your closing
