Offerreassuranceduring Greetingof call. Ex: "Ican help withthat"Inform a Drabout ModerneClaimfeedbackoptionUsephrasing,"thank you forcalling!" inyour closingAssist withModerneClaimerror codeCompletea TPARequestformID Card - Usethe "We make iteasy!" phrasingfrom article000041488Complete aMbr vsp.compasswordresetefficientlyAuthenticateyour callerfully andefficientlyIssue aBypassedAuthcorrectlyEmail Drlist andBenefitsproactivelyUse ClientCommentseffectively toresolve a callComplete aneffectiveAccountSearchUse phrasing,"Have Iresolved thereason for yourcall today?"Transfer acall toTPAcorrectlyNegatea claimUse ClientCommentsto resolvea callOfferreassuranceduring Greetingof call. Ex: "Ican help withthat"Inform a Drabout ModerneClaimfeedbackoptionUsephrasing,"thank you forcalling!" inyour closingAssist withModerneClaimerror codeCompletea TPARequestformID Card - Usethe "We make iteasy!" phrasingfrom article000041488Complete aMbr vsp.compasswordresetefficientlyAuthenticateyour callerfully andefficientlyIssue aBypassedAuthcorrectlyEmail Drlist andBenefitsproactivelyUse ClientCommentseffectively toresolve a callComplete aneffectiveAccountSearchUse phrasing,"Have Iresolved thereason for yourcall today?"Transfer acall toTPAcorrectlyNegatea claimUse ClientCommentsto resolvea call

AHT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer reassurance during Greeting of call. Ex: "I can help with that"
  2. Inform a Dr about Modern eClaim feedback option
  3. Use phrasing, "thank you for calling!" in your closing
  4. Assist with Modern eClaim error code
  5. Complete a TPA Request form
  6. ID Card - Use the "We make it easy!" phrasing from article 000041488
  7. Complete a Mbr vsp.com password reset efficiently
  8. Authenticate your caller fully and efficiently
  9. Issue a Bypassed Auth correctly
  10. Email Dr list and Benefits proactively
  11. Use Client Comments effectively to resolve a call
  12. Complete an effective Account Search
  13. Use phrasing, "Have I resolved the reason for your call today?"
  14. Transfer a call to TPA correctly
  15. Negate a claim
  16. Use Client Comments to resolve a call