Usephrasing,"thank you forcalling!" inyour closingCompletea TPARequestformInform a Drabout ModerneClaimfeedbackoptionOfferreassuranceduring Greetingof call. Ex: "Ican help withthat"Negatea claimID Card - Usethe "We make iteasy!" phrasingfrom article000041488Authenticateyour callerfully andefficientlyAssist withModerneClaimerror codeComplete aneffectiveAccountSearchUse ClientCommentsto resolvea callUse phrasing,"Have Iresolved thereason for yourcall today?"Complete aMbr vsp.compasswordresetefficientlyTransfer acall toTPAcorrectlyEmail Drlist andBenefitsproactivelyIssue aBypassedAuthcorrectlyUse ClientCommentseffectively toresolve a callUsephrasing,"thank you forcalling!" inyour closingCompletea TPARequestformInform a Drabout ModerneClaimfeedbackoptionOfferreassuranceduring Greetingof call. Ex: "Ican help withthat"Negatea claimID Card - Usethe "We make iteasy!" phrasingfrom article000041488Authenticateyour callerfully andefficientlyAssist withModerneClaimerror codeComplete aneffectiveAccountSearchUse ClientCommentsto resolvea callUse phrasing,"Have Iresolved thereason for yourcall today?"Complete aMbr vsp.compasswordresetefficientlyTransfer acall toTPAcorrectlyEmail Drlist andBenefitsproactivelyIssue aBypassedAuthcorrectlyUse ClientCommentseffectively toresolve a call

AHT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use phrasing, "thank you for calling!" in your closing
  2. Complete a TPA Request form
  3. Inform a Dr about Modern eClaim feedback option
  4. Offer reassurance during Greeting of call. Ex: "I can help with that"
  5. Negate a claim
  6. ID Card - Use the "We make it easy!" phrasing from article 000041488
  7. Authenticate your caller fully and efficiently
  8. Assist with Modern eClaim error code
  9. Complete an effective Account Search
  10. Use Client Comments to resolve a call
  11. Use phrasing, "Have I resolved the reason for your call today?"
  12. Complete a Mbr vsp.com password reset efficiently
  13. Transfer a call to TPA correctly
  14. Email Dr list and Benefits proactively
  15. Issue a Bypassed Auth correctly
  16. Use Client Comments effectively to resolve a call