(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Complete a TPA Request form
Offer reassurance during Greeting of call. Ex: "I can help with that"
Use Client Comments to resolve a call
Authenticate your caller fully and efficiently
Use phrasing, "thank you for calling!" in your closing
Use Client Comments effectively to resolve a call
Email Dr list and Benefits proactively
Complete an effective Account Search
Complete a Mbr vsp.com password reset efficiently
Issue a Bypassed Auth correctly
Use phrasing, "Have I resolved the reason for your call today?"
Assist with Modern eClaim error code
Transfer a call to TPA correctly
ID Card - Use the "We make it easy!" phrasing from article 000041488
