Use phrasing,"Have Iresolved thereason for yourcall today?"Issue aBypassedAuthcorrectlyUse ClientCommentsto resolvea callUsephrasing,"thank you forcalling!" inyour closingID Card - Usethe "We make iteasy!" phrasingfrom article000041488Complete aMbr vsp.compasswordresetefficientlyEmail Drlist andBenefitsproactivelyOfferreassuranceduring Greetingof call. Ex: "Ican help withthat"Use phrasing,"Have Iresolved thereason for yourcall today?"Issue aBypassedAuthcorrectlyUse ClientCommentsto resolvea callUsephrasing,"thank you forcalling!" inyour closingID Card - Usethe "We make iteasy!" phrasingfrom article000041488Complete aMbr vsp.compasswordresetefficientlyEmail Drlist andBenefitsproactivelyOfferreassuranceduring Greetingof call. Ex: "Ican help withthat"

AHT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use phrasing, "Have I resolved the reason for your call today?"
  2. Issue a Bypassed Auth correctly
  3. Use Client Comments to resolve a call
  4. Use phrasing, "thank you for calling!" in your closing
  5. ID Card - Use the "We make it easy!" phrasing from article 000041488
  6. Complete a Mbr vsp.com password reset efficiently
  7. Email Dr list and Benefits proactively
  8. Offer reassurance during Greeting of call. Ex: "I can help with that"