Complete aMbr vsp.compasswordresetefficientlyUsephrasing,"thank you forcalling!" inyour closingIssue aBypassedAuthcorrectlyID Card - Usethe "We make iteasy!" phrasingfrom article000041488Offerreassuranceduring Greetingof call. Ex: "Ican help withthat"Use phrasing,"Have Iresolved thereason for yourcall today?"Use ClientCommentsto resolvea callEmail Drlist andBenefitsproactivelyComplete aMbr vsp.compasswordresetefficientlyUsephrasing,"thank you forcalling!" inyour closingIssue aBypassedAuthcorrectlyID Card - Usethe "We make iteasy!" phrasingfrom article000041488Offerreassuranceduring Greetingof call. Ex: "Ican help withthat"Use phrasing,"Have Iresolved thereason for yourcall today?"Use ClientCommentsto resolvea callEmail Drlist andBenefitsproactively

AHT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complete a Mbr vsp.com password reset efficiently
  2. Use phrasing, "thank you for calling!" in your closing
  3. Issue a Bypassed Auth correctly
  4. ID Card - Use the "We make it easy!" phrasing from article 000041488
  5. Offer reassurance during Greeting of call. Ex: "I can help with that"
  6. Use phrasing, "Have I resolved the reason for your call today?"
  7. Use Client Comments to resolve a call
  8. Email Dr list and Benefits proactively