Use phrasing,"Have Iresolved thereason for yourcall today?"Email Drlist andBenefitsproactivelyComplete aMbr vsp.compasswordresetefficientlyUse ClientCommentsto resolvea callID Card - Usethe "We make iteasy!" phrasingfrom article000041488Issue aBypassedAuthcorrectlyUsephrasing,"thank you forcalling!" inyour closingOfferreassuranceduring Greetingof call. Ex: "Ican help withthat"Use phrasing,"Have Iresolved thereason for yourcall today?"Email Drlist andBenefitsproactivelyComplete aMbr vsp.compasswordresetefficientlyUse ClientCommentsto resolvea callID Card - Usethe "We make iteasy!" phrasingfrom article000041488Issue aBypassedAuthcorrectlyUsephrasing,"thank you forcalling!" inyour closingOfferreassuranceduring Greetingof call. Ex: "Ican help withthat"

AHT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use phrasing, "Have I resolved the reason for your call today?"
  2. Email Dr list and Benefits proactively
  3. Complete a Mbr vsp.com password reset efficiently
  4. Use Client Comments to resolve a call
  5. ID Card - Use the "We make it easy!" phrasing from article 000041488
  6. Issue a Bypassed Auth correctly
  7. Use phrasing, "thank you for calling!" in your closing
  8. Offer reassurance during Greeting of call. Ex: "I can help with that"