Use phrasing,"Have Iresolved thereason for yourcall today?"Offerreassuranceduring Greetingof call. Ex: "Ican help withthat"Complete aMbr vsp.compasswordresetefficientlyID Card - Usethe "We make iteasy!" phrasingfrom article000041488Usephrasing,"thank you forcalling!" inyour closingUse ClientCommentsto resolvea callIssue aBypassedAuthcorrectlyEmail Drlist andBenefitsproactivelyUse phrasing,"Have Iresolved thereason for yourcall today?"Offerreassuranceduring Greetingof call. Ex: "Ican help withthat"Complete aMbr vsp.compasswordresetefficientlyID Card - Usethe "We make iteasy!" phrasingfrom article000041488Usephrasing,"thank you forcalling!" inyour closingUse ClientCommentsto resolvea callIssue aBypassedAuthcorrectlyEmail Drlist andBenefitsproactively

AHT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use phrasing, "Have I resolved the reason for your call today?"
  2. Offer reassurance during Greeting of call. Ex: "I can help with that"
  3. Complete a Mbr vsp.com password reset efficiently
  4. ID Card - Use the "We make it easy!" phrasing from article 000041488
  5. Use phrasing, "thank you for calling!" in your closing
  6. Use Client Comments to resolve a call
  7. Issue a Bypassed Auth correctly
  8. Email Dr list and Benefits proactively