Issue aBypassedAuthcorrectlyComplete aMbr vsp.compasswordresetefficientlyID Card - Usethe "We make iteasy!" phrasingfrom article000041488Offerreassuranceduring Greetingof call. Ex: "Ican help withthat"Usephrasing,"thank you forcalling!" inyour closingEmail Drlist andBenefitsproactivelyUse phrasing,"Have Iresolved thereason for yourcall today?"Use ClientCommentsto resolvea callIssue aBypassedAuthcorrectlyComplete aMbr vsp.compasswordresetefficientlyID Card - Usethe "We make iteasy!" phrasingfrom article000041488Offerreassuranceduring Greetingof call. Ex: "Ican help withthat"Usephrasing,"thank you forcalling!" inyour closingEmail Drlist andBenefitsproactivelyUse phrasing,"Have Iresolved thereason for yourcall today?"Use ClientCommentsto resolvea call

AHT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Issue a Bypassed Auth correctly
  2. Complete a Mbr vsp.com password reset efficiently
  3. ID Card - Use the "We make it easy!" phrasing from article 000041488
  4. Offer reassurance during Greeting of call. Ex: "I can help with that"
  5. Use phrasing, "thank you for calling!" in your closing
  6. Email Dr list and Benefits proactively
  7. Use phrasing, "Have I resolved the reason for your call today?"
  8. Use Client Comments to resolve a call