Answer"Smartie"QuestionWalkcallerthroughOLSAdvise oflate/NSFfeeOfferCSDDCompleteSARworkAdvise ofRenewalPaymentOfferPIF billplanAdd asilvervehicleEmailPHAinfo tocallerGo overLoyaltyBenefitsCodeyourTimecardTakeSONLReadProlinkTransferto Claims& adviseof menuTalk tocallerabout gaspricesAdvise ofpaperworkmethodCompletea policyreviewHelp aco-workerOffer &CodeHHVLog outon timeReadyouremailsLog inon timeEmailBeverly aTop 3InitiativeWorka fulldayAnswer"Smartie"QuestionWalkcallerthroughOLSAdvise oflate/NSFfeeOfferCSDDCompleteSARworkAdvise ofRenewalPaymentOfferPIF billplanAdd asilvervehicleEmailPHAinfo tocallerGo overLoyaltyBenefitsCodeyourTimecardTakeSONLReadProlinkTransferto Claims& adviseof menuTalk tocallerabout gaspricesAdvise ofpaperworkmethodCompletea policyreviewHelp aco-workerOffer &CodeHHVLog outon timeReadyouremailsLog inon timeEmailBeverly aTop 3InitiativeWorka fullday

January Week 3 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answer "Smartie" Question
  2. Walk caller through OLS
  3. Advise of late/NSF fee
  4. Offer CSDD
  5. Complete SAR work
  6. Advise of Renewal Payment
  7. Offer PIF bill plan
  8. Add a silver vehicle
  9. Email PHA info to caller
  10. Go over Loyalty Benefits
  11. Code your Timecard
  12. Take SONL
  13. Read Prolink
  14. Transfer to Claims & advise of menu
  15. Talk to caller about gas prices
  16. Advise of paperwork method
  17. Complete a policy review
  18. Help a co-worker
  19. Offer & Code HHV
  20. Log out on time
  21. Read your emails
  22. Log in on time
  23. Email Beverly a Top 3 Initiative
  24. Work a full day