problem solving share customer concerns with management solve problems listen effectively resolve complaints moment of truth Baseline standard positive way point of contact assertive Tone & actions customer service single communication with 2 meanings feedback CSR value turnoff answer questions Empowerment the receiver mixed message the sender exceptional power assertive problem solving share customer concerns with management solve problems listen effectively resolve complaints moment of truth Baseline standard positive way point of contact assertive Tone & actions customer service single communication with 2 meanings feedback CSR value turnoff answer questions Empowerment the receiver mixed message the sender exceptional power assertive
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-problem solving
N-share customer concerns with management
O-solve problems
G-listen effectively
I-resolve complaints
N-moment of truth
I-Baseline standard
N-positive way
N-point of contact
B-assertive
I-Tone & actions
O-customer service
I-single communication with 2 meanings
O-feedback
B-CSR
G-value turnoff
B-answer questions
B-Empowerment
O-the receiver
N-mixed message
G-the sender
G-exceptional
G-power
B-assertive