solve problems answer questions the sender listen effectively Empowerment feedback the receiver point of contact share customer concerns with management exceptional positive way Baseline standard Tone & actions power moment of truth mixed message single communication with 2 meanings CSR assertive resolve complaints problem solving assertive value turnoff customer service solve problems answer questions the sender listen effectively Empowerment feedback the receiver point of contact share customer concerns with management exceptional positive way Baseline standard Tone & actions power moment of truth mixed message single communication with 2 meanings CSR assertive resolve complaints problem solving assertive value turnoff customer service
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-solve problems
B-answer questions
G-the sender
G-listen effectively
B-Empowerment
O-feedback
O-the receiver
N-point of contact
N-share customer concerns with management
G-exceptional
N-positive way
I-Baseline standard
I-Tone & actions
G-power
N-moment of truth
N-mixed message
I-single communication with 2 meanings
B-CSR
B-assertive
I-resolve complaints
I-problem solving
B-assertive
G-value turnoff
O-customer service