listen effectively solve problems the receiver feedback customer service Tone & actions Baseline standard power point of contact single communication with 2 meanings share customer concerns with management Empowerment assertive answer questions problem solving the sender CSR assertive value turnoff moment of truth resolve complaints exceptional mixed message positive way listen effectively solve problems the receiver feedback customer service Tone & actions Baseline standard power point of contact single communication with 2 meanings share customer concerns with management Empowerment assertive answer questions problem solving the sender CSR assertive value turnoff moment of truth resolve complaints exceptional mixed message positive way
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-listen effectively
O-solve problems
O-the receiver
O-feedback
O-customer service
I-Tone & actions
I-Baseline standard
G-power
N-point of contact
I-single communication with 2 meanings
N-share customer concerns with management
B-Empowerment
B-assertive
B-answer questions
I-problem solving
G-the sender
B-CSR
B-assertive
G-value turnoff
N-moment of truth
I-resolve complaints
G-exceptional
N-mixed message
N-positive way