point of contact single communication with 2 meanings listen effectively power moment of truth solve problems the sender feedback mixed message customer service exceptional value turnoff answer questions problem solving assertive positive way Empowerment Tone & actions the receiver assertive resolve complaints Baseline standard share customer concerns with management CSR point of contact single communication with 2 meanings listen effectively power moment of truth solve problems the sender feedback mixed message customer service exceptional value turnoff answer questions problem solving assertive positive way Empowerment Tone & actions the receiver assertive resolve complaints Baseline standard share customer concerns with management CSR
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
N-point of contact
I-single communication with 2 meanings
G-listen effectively
G-power
N-moment of truth
O-solve problems
G-the sender
O-feedback
N-mixed message
O-customer service
G-exceptional
G-value turnoff
B-answer questions
I-problem solving
B-assertive
N-positive way
B-Empowerment
I-Tone & actions
O-the receiver
B-assertive
I-resolve complaints
I-Baseline standard
N-share customer concerns with management
B-CSR