Provideassuranceon ticketfollow upSet ClearERTExpectationsPromoteMyAccountWalk the CTthrough howto set up areturn in MyAccountRepeatthe issueback!Walked theCT throughtheir orderson their MyAccountWalked theCT throughhow to findtracking inMy AccountEmailedtrackingto the CTSet ClearReturnExpectationsCheck your2DRR metricsand sendMegan andupdate viaslackEfficientGreetingAsk forAdditionalNeedsSign the CTup fortrackingupdates withthe carrierExplainthe CAShippingProcessClose the callprofessionallyRecapSlack Meganone thing youare going todo to improveyour 2DRRSet clearLITexpectationsRecapSet ClearDamage/DefectExpectationsSolve anissue onanotherorder the CThasAsk forAdditionalNeedsEmail theCT returnlabelPromoteMyAccountProvideassuranceon ticketfollow upSet ClearERTExpectationsPromoteMyAccountWalk the CTthrough howto set up areturn in MyAccountRepeatthe issueback!Walked theCT throughtheir orderson their MyAccountWalked theCT throughhow to findtracking inMy AccountEmailedtrackingto the CTSet ClearReturnExpectationsCheck your2DRR metricsand sendMegan andupdate viaslackEfficientGreetingAsk forAdditionalNeedsSign the CTup fortrackingupdates withthe carrierExplainthe CAShippingProcessClose the callprofessionallyRecapSlack Meganone thing youare going todo to improveyour 2DRRSet clearLITexpectationsRecapSet ClearDamage/DefectExpectationsSolve anissue onanotherorder the CThasAsk forAdditionalNeedsEmail theCT returnlabelPromoteMyAccount

2DRR Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide assurance on ticket follow up
  2. Set Clear ERT Expectations
  3. Promote My Account
  4. Walk the CT through how to set up a return in My Account
  5. Repeat the issue back!
  6. Walked the CT through their orders on their My Account
  7. Walked the CT through how to find tracking in My Account
  8. Emailed tracking to the CT
  9. Set Clear Return Expectations
  10. Check your 2DRR metrics and send Megan and update via slack
  11. Efficient Greeting
  12. Ask for Additional Needs
  13. Sign the CT up for tracking updates with the carrier
  14. Explain the CA Shipping Process
  15. Close the call professionally
  16. Recap
  17. Slack Megan one thing you are going to do to improve your 2DRR
  18. Set clear LIT expectations
  19. Recap
  20. Set Clear Damage/Defect Expectations
  21. Solve an issue on another order the CT has
  22. Ask for Additional Needs
  23. Email the CT return label
  24. Promote My Account