RecapAsk forAdditionalNeedsWalk the CTthrough howto set up areturn in MyAccountSet ClearERTExpectationsWalked theCT throughtheir orderson their MyAccountSet ClearDamage/DefectExpectationsAsk forAdditionalNeedsSlack Meganone thing youare going todo to improveyour 2DRRSign the CTup fortrackingupdates withthe carrierWalked theCT throughhow to findtracking inMy AccountEmailedtrackingto the CTRecapEfficientGreetingCheck your2DRR metricsand sendMegan andupdate viaslackSet ClearReturnExpectationsSolve anissue onanotherorder the CThasEmail theCT returnlabelProvideassuranceon ticketfollow upSet clearLITexpectationsRepeatthe issueback!PromoteMyAccountExplainthe CAShippingProcessClose the callprofessionallyPromoteMyAccountRecapAsk forAdditionalNeedsWalk the CTthrough howto set up areturn in MyAccountSet ClearERTExpectationsWalked theCT throughtheir orderson their MyAccountSet ClearDamage/DefectExpectationsAsk forAdditionalNeedsSlack Meganone thing youare going todo to improveyour 2DRRSign the CTup fortrackingupdates withthe carrierWalked theCT throughhow to findtracking inMy AccountEmailedtrackingto the CTRecapEfficientGreetingCheck your2DRR metricsand sendMegan andupdate viaslackSet ClearReturnExpectationsSolve anissue onanotherorder the CThasEmail theCT returnlabelProvideassuranceon ticketfollow upSet clearLITexpectationsRepeatthe issueback!PromoteMyAccountExplainthe CAShippingProcessClose the callprofessionallyPromoteMyAccount

2DRR Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recap
  2. Ask for Additional Needs
  3. Walk the CT through how to set up a return in My Account
  4. Set Clear ERT Expectations
  5. Walked the CT through their orders on their My Account
  6. Set Clear Damage/Defect Expectations
  7. Ask for Additional Needs
  8. Slack Megan one thing you are going to do to improve your 2DRR
  9. Sign the CT up for tracking updates with the carrier
  10. Walked the CT through how to find tracking in My Account
  11. Emailed tracking to the CT
  12. Recap
  13. Efficient Greeting
  14. Check your 2DRR metrics and send Megan and update via slack
  15. Set Clear Return Expectations
  16. Solve an issue on another order the CT has
  17. Email the CT return label
  18. Provide assurance on ticket follow up
  19. Set clear LIT expectations
  20. Repeat the issue back!
  21. Promote My Account
  22. Explain the CA Shipping Process
  23. Close the call professionally
  24. Promote My Account