Email theCT returnlabelRepeatthe issueback!Emailedtrackingto the CTSolve anissue onanotherorder the CThasAsk forAdditionalNeedsSet ClearERTExpectationsWalk the CTthrough howto set up areturn in MyAccountSign the CTup fortrackingupdates withthe carrierSet ClearDamage/DefectExpectationsWalked theCT throughhow to findtracking inMy AccountEfficientGreetingWalked theCT throughtheir orderson their MyAccountAsk forAdditionalNeedsClose the callprofessionallySlack Meganone thing youare going todo to improveyour 2DRRProvideassuranceon ticketfollow upSet clearLITexpectationsRecapRecapPromoteMyAccountCheck your2DRR metricsand sendMegan andupdate viaslackSet ClearReturnExpectationsPromoteMyAccountExplainthe CAShippingProcessEmail theCT returnlabelRepeatthe issueback!Emailedtrackingto the CTSolve anissue onanotherorder the CThasAsk forAdditionalNeedsSet ClearERTExpectationsWalk the CTthrough howto set up areturn in MyAccountSign the CTup fortrackingupdates withthe carrierSet ClearDamage/DefectExpectationsWalked theCT throughhow to findtracking inMy AccountEfficientGreetingWalked theCT throughtheir orderson their MyAccountAsk forAdditionalNeedsClose the callprofessionallySlack Meganone thing youare going todo to improveyour 2DRRProvideassuranceon ticketfollow upSet clearLITexpectationsRecapRecapPromoteMyAccountCheck your2DRR metricsand sendMegan andupdate viaslackSet ClearReturnExpectationsPromoteMyAccountExplainthe CAShippingProcess

2DRR Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Email the CT return label
  2. Repeat the issue back!
  3. Emailed tracking to the CT
  4. Solve an issue on another order the CT has
  5. Ask for Additional Needs
  6. Set Clear ERT Expectations
  7. Walk the CT through how to set up a return in My Account
  8. Sign the CT up for tracking updates with the carrier
  9. Set Clear Damage/Defect Expectations
  10. Walked the CT through how to find tracking in My Account
  11. Efficient Greeting
  12. Walked the CT through their orders on their My Account
  13. Ask for Additional Needs
  14. Close the call professionally
  15. Slack Megan one thing you are going to do to improve your 2DRR
  16. Provide assurance on ticket follow up
  17. Set clear LIT expectations
  18. Recap
  19. Recap
  20. Promote My Account
  21. Check your 2DRR metrics and send Megan and update via slack
  22. Set Clear Return Expectations
  23. Promote My Account
  24. Explain the CA Shipping Process