Provideassuranceon ticketfollow upWalk the CTthrough howto set up areturn in MyAccountPromoteMyAccountPromoteMyAccountEmailedtrackingto the CTSolve anissue onanotherorder the CThasAsk forAdditionalNeedsSet ClearERTExpectationsRepeatthe issueback!Sign the CTup fortrackingupdates withthe carrierSet clearLITexpectationsWalked theCT throughhow to findtracking inMy AccountExplainthe CAShippingProcessSet ClearDamage/DefectExpectationsSet ClearReturnExpectationsWalked theCT throughtheir orderson their MyAccountRecapRecapAsk forAdditionalNeedsEmail theCT returnlabelEfficientGreetingClose the callprofessionallySlack Meganone thing youare going todo to improveyour 2DRRCheck your2DRR metricsand sendMegan andupdate viaslackProvideassuranceon ticketfollow upWalk the CTthrough howto set up areturn in MyAccountPromoteMyAccountPromoteMyAccountEmailedtrackingto the CTSolve anissue onanotherorder the CThasAsk forAdditionalNeedsSet ClearERTExpectationsRepeatthe issueback!Sign the CTup fortrackingupdates withthe carrierSet clearLITexpectationsWalked theCT throughhow to findtracking inMy AccountExplainthe CAShippingProcessSet ClearDamage/DefectExpectationsSet ClearReturnExpectationsWalked theCT throughtheir orderson their MyAccountRecapRecapAsk forAdditionalNeedsEmail theCT returnlabelEfficientGreetingClose the callprofessionallySlack Meganone thing youare going todo to improveyour 2DRRCheck your2DRR metricsand sendMegan andupdate viaslack

2DRR Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide assurance on ticket follow up
  2. Walk the CT through how to set up a return in My Account
  3. Promote My Account
  4. Promote My Account
  5. Emailed tracking to the CT
  6. Solve an issue on another order the CT has
  7. Ask for Additional Needs
  8. Set Clear ERT Expectations
  9. Repeat the issue back!
  10. Sign the CT up for tracking updates with the carrier
  11. Set clear LIT expectations
  12. Walked the CT through how to find tracking in My Account
  13. Explain the CA Shipping Process
  14. Set Clear Damage/Defect Expectations
  15. Set Clear Return Expectations
  16. Walked the CT through their orders on their My Account
  17. Recap
  18. Recap
  19. Ask for Additional Needs
  20. Email the CT return label
  21. Efficient Greeting
  22. Close the call professionally
  23. Slack Megan one thing you are going to do to improve your 2DRR
  24. Check your 2DRR metrics and send Megan and update via slack