(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Solve an issue on another order the CT has
Recap
Close the call professionally
Walked the CT through how to find tracking in My Account
Provide assurance on ticket follow up
Walk the CT through how to set up a return in My Account
Email the CT return label
Ask for Additional Needs
Emailed tracking to the CT
Efficient Greeting
Set Clear Damage/Defect Expectations
Set Clear ERT Expectations
Walked the CT through their orders on their My Account
Check your 2DRR metrics and send Megan and update via slack
Slack Megan one thing you are going to do to improve your 2DRR
Ask for Additional Needs
Recap
Explain the CA Shipping Process
Set clear LIT expectations
Repeat the issue back!
Sign the CT up for tracking updates with the carrier
