PromoteMyAccountEfficientGreetingSet ClearDamage/DefectExpectationsEmailedtrackingto the CTWalked theCT throughtheir orderson their MyAccountAsk forAdditionalNeedsPromoteMyAccountAsk forAdditionalNeedsSolve anissue onanotherorder the CThasClose the callprofessionallyRecapSlack Meganone thing youare going todo to improveyour 2DRRSet ClearReturnExpectationsWalk the CTthrough howto set up areturn in MyAccountProvideassuranceon ticketfollow upSign the CTup fortrackingupdates withthe carrierSet clearLITexpectationsExplainthe CAShippingProcessSet ClearERTExpectationsEmail theCT returnlabelRepeatthe issueback!Check your2DRR metricsand sendMegan andupdate viaslackWalked theCT throughhow to findtracking inMy AccountRecapPromoteMyAccountEfficientGreetingSet ClearDamage/DefectExpectationsEmailedtrackingto the CTWalked theCT throughtheir orderson their MyAccountAsk forAdditionalNeedsPromoteMyAccountAsk forAdditionalNeedsSolve anissue onanotherorder the CThasClose the callprofessionallyRecapSlack Meganone thing youare going todo to improveyour 2DRRSet ClearReturnExpectationsWalk the CTthrough howto set up areturn in MyAccountProvideassuranceon ticketfollow upSign the CTup fortrackingupdates withthe carrierSet clearLITexpectationsExplainthe CAShippingProcessSet ClearERTExpectationsEmail theCT returnlabelRepeatthe issueback!Check your2DRR metricsand sendMegan andupdate viaslackWalked theCT throughhow to findtracking inMy AccountRecap

2DRR Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Promote My Account
  2. Efficient Greeting
  3. Set Clear Damage/Defect Expectations
  4. Emailed tracking to the CT
  5. Walked the CT through their orders on their My Account
  6. Ask for Additional Needs
  7. Promote My Account
  8. Ask for Additional Needs
  9. Solve an issue on another order the CT has
  10. Close the call professionally
  11. Recap
  12. Slack Megan one thing you are going to do to improve your 2DRR
  13. Set Clear Return Expectations
  14. Walk the CT through how to set up a return in My Account
  15. Provide assurance on ticket follow up
  16. Sign the CT up for tracking updates with the carrier
  17. Set clear LIT expectations
  18. Explain the CA Shipping Process
  19. Set Clear ERT Expectations
  20. Email the CT return label
  21. Repeat the issue back!
  22. Check your 2DRR metrics and send Megan and update via slack
  23. Walked the CT through how to find tracking in My Account
  24. Recap