Ask forAdditionalNeedsEfficientGreetingWalked theCT throughhow to findtracking inMy AccountSign the CTup fortrackingupdates withthe carrierWalk the CTthrough howto set up areturn in MyAccountProvideassuranceon ticketfollow upSolve anissue onanotherorder the CThasSlack Meganone thing youare going todo to improveyour 2DRRPromoteMyAccountEmailedtrackingto the CTSet ClearDamage/DefectExpectationsRecapCheck your2DRR metricsand sendMegan andupdate viaslackClose the callprofessionallyRecapWalked theCT throughtheir orderson their MyAccountAsk forAdditionalNeedsSet ClearERTExpectationsRepeatthe issueback!Set ClearReturnExpectationsSet clearLITexpectationsExplainthe CAShippingProcessEmail theCT returnlabelPromoteMyAccountAsk forAdditionalNeedsEfficientGreetingWalked theCT throughhow to findtracking inMy AccountSign the CTup fortrackingupdates withthe carrierWalk the CTthrough howto set up areturn in MyAccountProvideassuranceon ticketfollow upSolve anissue onanotherorder the CThasSlack Meganone thing youare going todo to improveyour 2DRRPromoteMyAccountEmailedtrackingto the CTSet ClearDamage/DefectExpectationsRecapCheck your2DRR metricsand sendMegan andupdate viaslackClose the callprofessionallyRecapWalked theCT throughtheir orderson their MyAccountAsk forAdditionalNeedsSet ClearERTExpectationsRepeatthe issueback!Set ClearReturnExpectationsSet clearLITexpectationsExplainthe CAShippingProcessEmail theCT returnlabelPromoteMyAccount

2DRR Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask for Additional Needs
  2. Efficient Greeting
  3. Walked the CT through how to find tracking in My Account
  4. Sign the CT up for tracking updates with the carrier
  5. Walk the CT through how to set up a return in My Account
  6. Provide assurance on ticket follow up
  7. Solve an issue on another order the CT has
  8. Slack Megan one thing you are going to do to improve your 2DRR
  9. Promote My Account
  10. Emailed tracking to the CT
  11. Set Clear Damage/Defect Expectations
  12. Recap
  13. Check your 2DRR metrics and send Megan and update via slack
  14. Close the call professionally
  15. Recap
  16. Walked the CT through their orders on their My Account
  17. Ask for Additional Needs
  18. Set Clear ERT Expectations
  19. Repeat the issue back!
  20. Set Clear Return Expectations
  21. Set clear LIT expectations
  22. Explain the CA Shipping Process
  23. Email the CT return label
  24. Promote My Account