Set ClearReturnExpectationsRecapSolve anissue onanotherorder the CThasProvideassuranceon ticketfollow upAsk forAdditionalNeedsRepeatthe issueback!Set ClearDamage/DefectExpectationsEmail theCT returnlabelEmailedtrackingto the CTEfficientGreetingSet clearLITexpectationsAsk forAdditionalNeedsExplainthe CAShippingProcessSlack Meganone thing youare going todo to improveyour 2DRRSet ClearERTExpectationsWalked theCT throughtheir orderson their MyAccountPromoteMyAccountPromoteMyAccountSign the CTup fortrackingupdates withthe carrierWalk the CTthrough howto set up areturn in MyAccountClose the callprofessionallyCheck your2DRR metricsand sendMegan andupdate viaslackRecapWalked theCT throughhow to findtracking inMy AccountSet ClearReturnExpectationsRecapSolve anissue onanotherorder the CThasProvideassuranceon ticketfollow upAsk forAdditionalNeedsRepeatthe issueback!Set ClearDamage/DefectExpectationsEmail theCT returnlabelEmailedtrackingto the CTEfficientGreetingSet clearLITexpectationsAsk forAdditionalNeedsExplainthe CAShippingProcessSlack Meganone thing youare going todo to improveyour 2DRRSet ClearERTExpectationsWalked theCT throughtheir orderson their MyAccountPromoteMyAccountPromoteMyAccountSign the CTup fortrackingupdates withthe carrierWalk the CTthrough howto set up areturn in MyAccountClose the callprofessionallyCheck your2DRR metricsand sendMegan andupdate viaslackRecapWalked theCT throughhow to findtracking inMy Account

2DRR Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set Clear Return Expectations
  2. Recap
  3. Solve an issue on another order the CT has
  4. Provide assurance on ticket follow up
  5. Ask for Additional Needs
  6. Repeat the issue back!
  7. Set Clear Damage/Defect Expectations
  8. Email the CT return label
  9. Emailed tracking to the CT
  10. Efficient Greeting
  11. Set clear LIT expectations
  12. Ask for Additional Needs
  13. Explain the CA Shipping Process
  14. Slack Megan one thing you are going to do to improve your 2DRR
  15. Set Clear ERT Expectations
  16. Walked the CT through their orders on their My Account
  17. Promote My Account
  18. Promote My Account
  19. Sign the CT up for tracking updates with the carrier
  20. Walk the CT through how to set up a return in My Account
  21. Close the call professionally
  22. Check your 2DRR metrics and send Megan and update via slack
  23. Recap
  24. Walked the CT through how to find tracking in My Account