Emailedtrackingto the CTAsk forAdditionalNeedsExplainthe CAShippingProcessWalked theCT throughhow to findtracking inMy AccountSet clearLITexpectationsEfficientGreetingClose the callprofessionallyRepeatthe issueback!Set ClearDamage/DefectExpectationsAsk forAdditionalNeedsProvideassuranceon ticketfollow upSet ClearReturnExpectationsWalk the CTthrough howto set up areturn in MyAccountSolve anissue onanotherorder the CThasRecapSlack Meganone thing youare going todo to improveyour 2DRRCheck your2DRR metricsand sendMegan andupdate viaslackSet ClearERTExpectationsRecapWalked theCT throughtheir orderson their MyAccountPromoteMyAccountEmail theCT returnlabelPromoteMyAccountSign the CTup fortrackingupdates withthe carrierEmailedtrackingto the CTAsk forAdditionalNeedsExplainthe CAShippingProcessWalked theCT throughhow to findtracking inMy AccountSet clearLITexpectationsEfficientGreetingClose the callprofessionallyRepeatthe issueback!Set ClearDamage/DefectExpectationsAsk forAdditionalNeedsProvideassuranceon ticketfollow upSet ClearReturnExpectationsWalk the CTthrough howto set up areturn in MyAccountSolve anissue onanotherorder the CThasRecapSlack Meganone thing youare going todo to improveyour 2DRRCheck your2DRR metricsand sendMegan andupdate viaslackSet ClearERTExpectationsRecapWalked theCT throughtheir orderson their MyAccountPromoteMyAccountEmail theCT returnlabelPromoteMyAccountSign the CTup fortrackingupdates withthe carrier

2DRR Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Emailed tracking to the CT
  2. Ask for Additional Needs
  3. Explain the CA Shipping Process
  4. Walked the CT through how to find tracking in My Account
  5. Set clear LIT expectations
  6. Efficient Greeting
  7. Close the call professionally
  8. Repeat the issue back!
  9. Set Clear Damage/Defect Expectations
  10. Ask for Additional Needs
  11. Provide assurance on ticket follow up
  12. Set Clear Return Expectations
  13. Walk the CT through how to set up a return in My Account
  14. Solve an issue on another order the CT has
  15. Recap
  16. Slack Megan one thing you are going to do to improve your 2DRR
  17. Check your 2DRR metrics and send Megan and update via slack
  18. Set Clear ERT Expectations
  19. Recap
  20. Walked the CT through their orders on their My Account
  21. Promote My Account
  22. Email the CT return label
  23. Promote My Account
  24. Sign the CT up for tracking updates with the carrier