Ask forAdditionalNeedsCheck your2DRR metricsand sendMegan andupdate viaslackWalk the CTthrough howto set up areturn in MyAccountSet ClearReturnExpectationsSlack Meganone thing youare going todo to improveyour 2DRRSet clearLITexpectationsSet ClearDamage/DefectExpectationsEfficientGreetingEmail theCT returnlabelProvideassuranceon ticketfollow upRecapAsk forAdditionalNeedsWalked theCT throughhow to findtracking inMy AccountRepeatthe issueback!Emailedtrackingto the CTSolve anissue onanotherorder the CThasWalked theCT throughtheir orderson their MyAccountClose the callprofessionallyRecapPromoteMyAccountSign the CTup fortrackingupdates withthe carrierSet ClearERTExpectationsPromoteMyAccountExplainthe CAShippingProcessAsk forAdditionalNeedsCheck your2DRR metricsand sendMegan andupdate viaslackWalk the CTthrough howto set up areturn in MyAccountSet ClearReturnExpectationsSlack Meganone thing youare going todo to improveyour 2DRRSet clearLITexpectationsSet ClearDamage/DefectExpectationsEfficientGreetingEmail theCT returnlabelProvideassuranceon ticketfollow upRecapAsk forAdditionalNeedsWalked theCT throughhow to findtracking inMy AccountRepeatthe issueback!Emailedtrackingto the CTSolve anissue onanotherorder the CThasWalked theCT throughtheir orderson their MyAccountClose the callprofessionallyRecapPromoteMyAccountSign the CTup fortrackingupdates withthe carrierSet ClearERTExpectationsPromoteMyAccountExplainthe CAShippingProcess

2DRR Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask for Additional Needs
  2. Check your 2DRR metrics and send Megan and update via slack
  3. Walk the CT through how to set up a return in My Account
  4. Set Clear Return Expectations
  5. Slack Megan one thing you are going to do to improve your 2DRR
  6. Set clear LIT expectations
  7. Set Clear Damage/Defect Expectations
  8. Efficient Greeting
  9. Email the CT return label
  10. Provide assurance on ticket follow up
  11. Recap
  12. Ask for Additional Needs
  13. Walked the CT through how to find tracking in My Account
  14. Repeat the issue back!
  15. Emailed tracking to the CT
  16. Solve an issue on another order the CT has
  17. Walked the CT through their orders on their My Account
  18. Close the call professionally
  19. Recap
  20. Promote My Account
  21. Sign the CT up for tracking updates with the carrier
  22. Set Clear ERT Expectations
  23. Promote My Account
  24. Explain the CA Shipping Process