PromoteMyAccountWalked theCT throughtheir orderson their MyAccountWalked theCT throughhow to findtracking inMy AccountWalk the CTthrough howto set up areturn in MyAccountSet clearLITexpectationsSet ClearERTExpectationsSet ClearDamage/DefectExpectationsClose the callprofessionallyProvideassuranceon ticketfollow upAsk forAdditionalNeedsRepeatthe issueback!RecapPromoteMyAccountEmail theCT returnlabelSlack Meganone thing youare going todo to improveyour 2DRRExplainthe CAShippingProcessSet ClearReturnExpectationsAsk forAdditionalNeedsSign the CTup fortrackingupdates withthe carrierSolve anissue onanotherorder the CThasEfficientGreetingEmailedtrackingto the CTCheck your2DRR metricsand sendMegan andupdate viaslackRecapPromoteMyAccountWalked theCT throughtheir orderson their MyAccountWalked theCT throughhow to findtracking inMy AccountWalk the CTthrough howto set up areturn in MyAccountSet clearLITexpectationsSet ClearERTExpectationsSet ClearDamage/DefectExpectationsClose the callprofessionallyProvideassuranceon ticketfollow upAsk forAdditionalNeedsRepeatthe issueback!RecapPromoteMyAccountEmail theCT returnlabelSlack Meganone thing youare going todo to improveyour 2DRRExplainthe CAShippingProcessSet ClearReturnExpectationsAsk forAdditionalNeedsSign the CTup fortrackingupdates withthe carrierSolve anissue onanotherorder the CThasEfficientGreetingEmailedtrackingto the CTCheck your2DRR metricsand sendMegan andupdate viaslackRecap

2DRR Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Promote My Account
  2. Walked the CT through their orders on their My Account
  3. Walked the CT through how to find tracking in My Account
  4. Walk the CT through how to set up a return in My Account
  5. Set clear LIT expectations
  6. Set Clear ERT Expectations
  7. Set Clear Damage/Defect Expectations
  8. Close the call professionally
  9. Provide assurance on ticket follow up
  10. Ask for Additional Needs
  11. Repeat the issue back!
  12. Recap
  13. Promote My Account
  14. Email the CT return label
  15. Slack Megan one thing you are going to do to improve your 2DRR
  16. Explain the CA Shipping Process
  17. Set Clear Return Expectations
  18. Ask for Additional Needs
  19. Sign the CT up for tracking updates with the carrier
  20. Solve an issue on another order the CT has
  21. Efficient Greeting
  22. Emailed tracking to the CT
  23. Check your 2DRR metrics and send Megan and update via slack
  24. Recap