Solve anissue onanotherorder the CThasPromoteMyAccountEfficientGreetingEmail theCT returnlabelPromoteMyAccountSet ClearReturnExpectationsAsk forAdditionalNeedsExplainthe CAShippingProcessProvideassuranceon ticketfollow upWalked theCT throughtheir orderson their MyAccountRecapSet ClearERTExpectationsSet ClearDamage/DefectExpectationsSlack Meganone thing youare going todo to improveyour 2DRRSet clearLITexpectationsAsk forAdditionalNeedsWalked theCT throughhow to findtracking inMy AccountClose the callprofessionallyRepeatthe issueback!Check your2DRR metricsand sendMegan andupdate viaslackSign the CTup fortrackingupdates withthe carrierRecapWalk the CTthrough howto set up areturn in MyAccountEmailedtrackingto the CTSolve anissue onanotherorder the CThasPromoteMyAccountEfficientGreetingEmail theCT returnlabelPromoteMyAccountSet ClearReturnExpectationsAsk forAdditionalNeedsExplainthe CAShippingProcessProvideassuranceon ticketfollow upWalked theCT throughtheir orderson their MyAccountRecapSet ClearERTExpectationsSet ClearDamage/DefectExpectationsSlack Meganone thing youare going todo to improveyour 2DRRSet clearLITexpectationsAsk forAdditionalNeedsWalked theCT throughhow to findtracking inMy AccountClose the callprofessionallyRepeatthe issueback!Check your2DRR metricsand sendMegan andupdate viaslackSign the CTup fortrackingupdates withthe carrierRecapWalk the CTthrough howto set up areturn in MyAccountEmailedtrackingto the CT

2DRR Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Solve an issue on another order the CT has
  2. Promote My Account
  3. Efficient Greeting
  4. Email the CT return label
  5. Promote My Account
  6. Set Clear Return Expectations
  7. Ask for Additional Needs
  8. Explain the CA Shipping Process
  9. Provide assurance on ticket follow up
  10. Walked the CT through their orders on their My Account
  11. Recap
  12. Set Clear ERT Expectations
  13. Set Clear Damage/Defect Expectations
  14. Slack Megan one thing you are going to do to improve your 2DRR
  15. Set clear LIT expectations
  16. Ask for Additional Needs
  17. Walked the CT through how to find tracking in My Account
  18. Close the call professionally
  19. Repeat the issue back!
  20. Check your 2DRR metrics and send Megan and update via slack
  21. Sign the CT up for tracking updates with the carrier
  22. Recap
  23. Walk the CT through how to set up a return in My Account
  24. Emailed tracking to the CT