(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Recap
Email the CT return label
Provide assurance on ticket follow up
Set Clear Return Expectations
Walked the CT through their orders on their My Account
Slack Megan one thing you are going to do to improve your 2DRR
Promote My Account
Emailed tracking to the CT
Walk the CT through how to set up a return in My Account
Close the call professionally
Recap
Set Clear Damage/Defect Expectations
Walked the CT through how to find tracking in My Account
Solve an issue on another order the CT has
Efficient Greeting
Ask for Additional Needs
Promote My Account
Ask for Additional Needs
Sign the CT up for tracking updates with the carrier
Repeat the issue back!
Set clear LIT expectations
Explain the CA Shipping Process
Check your 2DRR metrics and send Megan and update via slack
