RecapProvideassuranceon ticketfollow upEmail theCT returnlabelRecapSet ClearERTExpectationsRepeatthe issueback!Explainthe CAShippingProcessPromoteMyAccountSet clearLITexpectationsSet ClearReturnExpectationsEmailedtrackingto the CTSolve anissue onanotherorder the CThasSet ClearDamage/DefectExpectationsCheck your2DRR metricsand sendMegan andupdate viaslackPromoteMyAccountWalk the CTthrough howto set up areturn in MyAccountClose the callprofessionallyEfficientGreetingAsk forAdditionalNeedsAsk forAdditionalNeedsSign the CTup fortrackingupdates withthe carrierWalked theCT throughtheir orderson their MyAccountWalked theCT throughhow to findtracking inMy AccountSlack Meganone thing youare going todo to improveyour 2DRRRecapProvideassuranceon ticketfollow upEmail theCT returnlabelRecapSet ClearERTExpectationsRepeatthe issueback!Explainthe CAShippingProcessPromoteMyAccountSet clearLITexpectationsSet ClearReturnExpectationsEmailedtrackingto the CTSolve anissue onanotherorder the CThasSet ClearDamage/DefectExpectationsCheck your2DRR metricsand sendMegan andupdate viaslackPromoteMyAccountWalk the CTthrough howto set up areturn in MyAccountClose the callprofessionallyEfficientGreetingAsk forAdditionalNeedsAsk forAdditionalNeedsSign the CTup fortrackingupdates withthe carrierWalked theCT throughtheir orderson their MyAccountWalked theCT throughhow to findtracking inMy AccountSlack Meganone thing youare going todo to improveyour 2DRR

2DRR Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recap
  2. Provide assurance on ticket follow up
  3. Email the CT return label
  4. Recap
  5. Set Clear ERT Expectations
  6. Repeat the issue back!
  7. Explain the CA Shipping Process
  8. Promote My Account
  9. Set clear LIT expectations
  10. Set Clear Return Expectations
  11. Emailed tracking to the CT
  12. Solve an issue on another order the CT has
  13. Set Clear Damage/Defect Expectations
  14. Check your 2DRR metrics and send Megan and update via slack
  15. Promote My Account
  16. Walk the CT through how to set up a return in My Account
  17. Close the call professionally
  18. Efficient Greeting
  19. Ask for Additional Needs
  20. Ask for Additional Needs
  21. Sign the CT up for tracking updates with the carrier
  22. Walked the CT through their orders on their My Account
  23. Walked the CT through how to find tracking in My Account
  24. Slack Megan one thing you are going to do to improve your 2DRR