Set ClearDamage/DefectExpectationsAsk forAdditionalNeedsPromoteMyAccountWalked theCT throughtheir orderson their MyAccountClose the callprofessionallyPromoteMyAccountSlack Meganone thing youare going todo to improveyour 2DRRSign the CTup fortrackingupdates withthe carrierEmail theCT returnlabelWalked theCT throughhow to findtracking inMy AccountExplainthe CAShippingProcessRecapEfficientGreetingSet ClearReturnExpectationsRecapSet clearLITexpectationsRepeatthe issueback!Solve anissue onanotherorder the CThasEmailedtrackingto the CTProvideassuranceon ticketfollow upCheck your2DRR metricsand sendMegan andupdate viaslackAsk forAdditionalNeedsSet ClearERTExpectationsWalk the CTthrough howto set up areturn in MyAccountSet ClearDamage/DefectExpectationsAsk forAdditionalNeedsPromoteMyAccountWalked theCT throughtheir orderson their MyAccountClose the callprofessionallyPromoteMyAccountSlack Meganone thing youare going todo to improveyour 2DRRSign the CTup fortrackingupdates withthe carrierEmail theCT returnlabelWalked theCT throughhow to findtracking inMy AccountExplainthe CAShippingProcessRecapEfficientGreetingSet ClearReturnExpectationsRecapSet clearLITexpectationsRepeatthe issueback!Solve anissue onanotherorder the CThasEmailedtrackingto the CTProvideassuranceon ticketfollow upCheck your2DRR metricsand sendMegan andupdate viaslackAsk forAdditionalNeedsSet ClearERTExpectationsWalk the CTthrough howto set up areturn in MyAccount

2DRR Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set Clear Damage/Defect Expectations
  2. Ask for Additional Needs
  3. Promote My Account
  4. Walked the CT through their orders on their My Account
  5. Close the call professionally
  6. Promote My Account
  7. Slack Megan one thing you are going to do to improve your 2DRR
  8. Sign the CT up for tracking updates with the carrier
  9. Email the CT return label
  10. Walked the CT through how to find tracking in My Account
  11. Explain the CA Shipping Process
  12. Recap
  13. Efficient Greeting
  14. Set Clear Return Expectations
  15. Recap
  16. Set clear LIT expectations
  17. Repeat the issue back!
  18. Solve an issue on another order the CT has
  19. Emailed tracking to the CT
  20. Provide assurance on ticket follow up
  21. Check your 2DRR metrics and send Megan and update via slack
  22. Ask for Additional Needs
  23. Set Clear ERT Expectations
  24. Walk the CT through how to set up a return in My Account