Close the callprofessionallySet clearLITexpectationsExplainthe CAShippingProcessPromoteMyAccountSet ClearReturnExpectationsSolve anissue onanotherorder the CThasProvideassuranceon ticketfollow upRepeatthe issueback!Set ClearERTExpectationsPromoteMyAccountEmail theCT returnlabelRecapEmailedtrackingto the CTWalked theCT throughhow to findtracking inMy AccountSet ClearDamage/DefectExpectationsWalk the CTthrough howto set up areturn in MyAccountEfficientGreetingAsk forAdditionalNeedsSign the CTup fortrackingupdates withthe carrierRecapWalked theCT throughtheir orderson their MyAccountSlack Meganone thing youare going todo to improveyour 2DRRCheck your2DRR metricsand sendMegan andupdate viaslackAsk forAdditionalNeedsClose the callprofessionallySet clearLITexpectationsExplainthe CAShippingProcessPromoteMyAccountSet ClearReturnExpectationsSolve anissue onanotherorder the CThasProvideassuranceon ticketfollow upRepeatthe issueback!Set ClearERTExpectationsPromoteMyAccountEmail theCT returnlabelRecapEmailedtrackingto the CTWalked theCT throughhow to findtracking inMy AccountSet ClearDamage/DefectExpectationsWalk the CTthrough howto set up areturn in MyAccountEfficientGreetingAsk forAdditionalNeedsSign the CTup fortrackingupdates withthe carrierRecapWalked theCT throughtheir orderson their MyAccountSlack Meganone thing youare going todo to improveyour 2DRRCheck your2DRR metricsand sendMegan andupdate viaslackAsk forAdditionalNeeds

2DRR Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Close the call professionally
  2. Set clear LIT expectations
  3. Explain the CA Shipping Process
  4. Promote My Account
  5. Set Clear Return Expectations
  6. Solve an issue on another order the CT has
  7. Provide assurance on ticket follow up
  8. Repeat the issue back!
  9. Set Clear ERT Expectations
  10. Promote My Account
  11. Email the CT return label
  12. Recap
  13. Emailed tracking to the CT
  14. Walked the CT through how to find tracking in My Account
  15. Set Clear Damage/Defect Expectations
  16. Walk the CT through how to set up a return in My Account
  17. Efficient Greeting
  18. Ask for Additional Needs
  19. Sign the CT up for tracking updates with the carrier
  20. Recap
  21. Walked the CT through their orders on their My Account
  22. Slack Megan one thing you are going to do to improve your 2DRR
  23. Check your 2DRR metrics and send Megan and update via slack
  24. Ask for Additional Needs