Repeatthe issueback!Set clearLITexpectationsWalked theCT throughhow to findtracking inMy AccountEfficientGreetingAsk forAdditionalNeedsEmail theCT returnlabelPromoteMyAccountCheck your2DRR metricsand sendMegan andupdate viaslackRecapWalk the CTthrough howto set up areturn in MyAccountProvideassuranceon ticketfollow upExplainthe CAShippingProcessSign the CTup fortrackingupdates withthe carrierClose the callprofessionallyRecapPromoteMyAccountSlack Meganone thing youare going todo to improveyour 2DRRSolve anissue onanotherorder the CThasAsk forAdditionalNeedsSet ClearERTExpectationsEmailedtrackingto the CTSet ClearDamage/DefectExpectationsSet ClearReturnExpectationsWalked theCT throughtheir orderson their MyAccountRepeatthe issueback!Set clearLITexpectationsWalked theCT throughhow to findtracking inMy AccountEfficientGreetingAsk forAdditionalNeedsEmail theCT returnlabelPromoteMyAccountCheck your2DRR metricsand sendMegan andupdate viaslackRecapWalk the CTthrough howto set up areturn in MyAccountProvideassuranceon ticketfollow upExplainthe CAShippingProcessSign the CTup fortrackingupdates withthe carrierClose the callprofessionallyRecapPromoteMyAccountSlack Meganone thing youare going todo to improveyour 2DRRSolve anissue onanotherorder the CThasAsk forAdditionalNeedsSet ClearERTExpectationsEmailedtrackingto the CTSet ClearDamage/DefectExpectationsSet ClearReturnExpectationsWalked theCT throughtheir orderson their MyAccount

2DRR Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Repeat the issue back!
  2. Set clear LIT expectations
  3. Walked the CT through how to find tracking in My Account
  4. Efficient Greeting
  5. Ask for Additional Needs
  6. Email the CT return label
  7. Promote My Account
  8. Check your 2DRR metrics and send Megan and update via slack
  9. Recap
  10. Walk the CT through how to set up a return in My Account
  11. Provide assurance on ticket follow up
  12. Explain the CA Shipping Process
  13. Sign the CT up for tracking updates with the carrier
  14. Close the call professionally
  15. Recap
  16. Promote My Account
  17. Slack Megan one thing you are going to do to improve your 2DRR
  18. Solve an issue on another order the CT has
  19. Ask for Additional Needs
  20. Set Clear ERT Expectations
  21. Emailed tracking to the CT
  22. Set Clear Damage/Defect Expectations
  23. Set Clear Return Expectations
  24. Walked the CT through their orders on their My Account