Slack Meganone thing youare going todo to improveyour 2DRRWalk the CTthrough howto set up areturn in MyAccountExplainthe CAShippingProcessPromoteMyAccountAsk forAdditionalNeedsProvideassuranceon ticketfollow upEmail theCT returnlabelEmailedtrackingto the CTRecapWalked theCT throughhow to findtracking inMy AccountSet ClearERTExpectationsSolve anissue onanotherorder the CThasSet ClearReturnExpectationsRecapSet ClearDamage/DefectExpectationsClose the callprofessionallyCheck your2DRR metricsand sendMegan andupdate viaslackAsk forAdditionalNeedsSet clearLITexpectationsRepeatthe issueback!Sign the CTup fortrackingupdates withthe carrierWalked theCT throughtheir orderson their MyAccountPromoteMyAccountEfficientGreetingSlack Meganone thing youare going todo to improveyour 2DRRWalk the CTthrough howto set up areturn in MyAccountExplainthe CAShippingProcessPromoteMyAccountAsk forAdditionalNeedsProvideassuranceon ticketfollow upEmail theCT returnlabelEmailedtrackingto the CTRecapWalked theCT throughhow to findtracking inMy AccountSet ClearERTExpectationsSolve anissue onanotherorder the CThasSet ClearReturnExpectationsRecapSet ClearDamage/DefectExpectationsClose the callprofessionallyCheck your2DRR metricsand sendMegan andupdate viaslackAsk forAdditionalNeedsSet clearLITexpectationsRepeatthe issueback!Sign the CTup fortrackingupdates withthe carrierWalked theCT throughtheir orderson their MyAccountPromoteMyAccountEfficientGreeting

2DRR Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Slack Megan one thing you are going to do to improve your 2DRR
  2. Walk the CT through how to set up a return in My Account
  3. Explain the CA Shipping Process
  4. Promote My Account
  5. Ask for Additional Needs
  6. Provide assurance on ticket follow up
  7. Email the CT return label
  8. Emailed tracking to the CT
  9. Recap
  10. Walked the CT through how to find tracking in My Account
  11. Set Clear ERT Expectations
  12. Solve an issue on another order the CT has
  13. Set Clear Return Expectations
  14. Recap
  15. Set Clear Damage/Defect Expectations
  16. Close the call professionally
  17. Check your 2DRR metrics and send Megan and update via slack
  18. Ask for Additional Needs
  19. Set clear LIT expectations
  20. Repeat the issue back!
  21. Sign the CT up for tracking updates with the carrier
  22. Walked the CT through their orders on their My Account
  23. Promote My Account
  24. Efficient Greeting