Caller asksagent whattheir "role" isat thecompanyCompanylocated inMaineCallergives 2phonenumbersCompanycalling inon theirown lineCompanysservice areatwo states ormoreCaller'slast namestateswith "Z"LandscapingCallCaller'semailaddress istheir first andlast nameAddressis outsideserviceareaCaller'sfirst namestarts with"F"Address isoutside ofthe ServiceAreaAgentcalling infor theirshiftSchedulingwithGoogleCalendarAgent useson call in thefly to helproute the callin scriptingMovingCompanyCallAgent adds"SPANISHSPEAKER"to name fieldCaller wantsan ETA fortechnicianarrivalCallerdeclinesto leave amessageAgentgives outpricingfrom the flyCallerdeclinesgiving theiremailaddressCallerhangs upmid callCaller isrequestingfamily legalservicesex: divorce,custodyAgentsends anaddendumCaller saystheinformationis "On File"Caller asksagent whattheir "role" isat thecompanyCompanylocated inMaineCallergives 2phonenumbersCompanycalling inon theirown lineCompanysservice areatwo states ormoreCaller'slast namestateswith "Z"LandscapingCallCaller'semailaddress istheir first andlast nameAddressis outsideserviceareaCaller'sfirst namestarts with"F"Address isoutside ofthe ServiceAreaAgentcalling infor theirshiftSchedulingwithGoogleCalendarAgent useson call in thefly to helproute the callin scriptingMovingCompanyCallAgent adds"SPANISHSPEAKER"to name fieldCaller wantsan ETA fortechnicianarrivalCallerdeclinesto leave amessageAgentgives outpricingfrom the flyCallerdeclinesgiving theiremailaddressCallerhangs upmid callCaller isrequestingfamily legalservicesex: divorce,custodyAgentsends anaddendumCaller saystheinformationis "On File"

Call Shadowing Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Caller asks agent what their "role" is at the company
  2. Company located in Maine
  3. Caller gives 2 phone numbers
  4. Company calling in on their own line
  5. Companys service area two states or more
  6. Caller's last name states with "Z"
  7. Landscaping Call
  8. Caller's email address is their first and last name
  9. Address is outside service area
  10. Caller's first name starts with "F"
  11. Address is outside of the Service Area
  12. Agent calling in for their shift
  13. Scheduling with Google Calendar
  14. Agent uses on call in the fly to help route the call in scripting
  15. Moving Company Call
  16. Agent adds "SPANISH SPEAKER" to name field
  17. Caller wants an ETA for technician arrival
  18. Caller declines to leave a message
  19. Agent gives out pricing from the fly
  20. Caller declines giving their email address
  21. Caller hangs up mid call
  22. Caller is requesting family legal services ex: divorce, custody
  23. Agent sends an addendum
  24. Caller says the information is "On File"