LargeGroupQuestionIndividualCallTax Creditand/orSubsidy?RX DrugSearchRequestReceivedapplication(s)to send tocarrierID CardRequestCan youget myrenewal(s)?ProviderSearchRequestU/WQuestionGroupdidn't paytheir billPre-SaleQuestionName/DOBCorrectionOn Holdwith thecarrier 5+minsCan mygroup stayGM?Callfrom aGroupWaitingPeriodQuestionClaimQuestionQuotingQuestionRushLoadRequest"I don'tknow whomy SalesRep is..."6095/60961094/1095ReportingQuestionsACAQuestionCan youpull mycensus?WorkCompcallLargeGroupQuestionIndividualCallTax Creditand/orSubsidy?RX DrugSearchRequestReceivedapplication(s)to send tocarrierID CardRequestCan youget myrenewal(s)?ProviderSearchRequestU/WQuestionGroupdidn't paytheir billPre-SaleQuestionName/DOBCorrectionOn Holdwith thecarrier 5+minsCan mygroup stayGM?Callfrom aGroupWaitingPeriodQuestionClaimQuestionQuotingQuestionRushLoadRequest"I don'tknow whomy SalesRep is..."6095/60961094/1095ReportingQuestionsACAQuestionCan youpull mycensus?WorkCompcall

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Large Group Question
  2. Individual Call
  3. Tax Credit and/or Subsidy?
  4. RX Drug Search Request
  5. Received application(s) to send to carrier
  6. ID Card Request
  7. Can you get my renewal(s)?
  8. Provider Search Request
  9. U/W Question
  10. Group didn't pay their bill
  11. Pre-Sale Question
  12. Name/DOB Correction
  13. On Hold with the carrier 5+ mins
  14. Can my group stay GM?
  15. Call from a Group
  16. Waiting Period Question
  17. Claim Question
  18. Quoting Question
  19. Rush Load Request
  20. "I don't know who my Sales Rep is..."
  21. 6095/6096 1094/1095 Reporting Questions
  22. ACA Question
  23. Can you pull my census?
  24. Work Comp call