WaitingPeriodQuestionOn Holdwith thecarrier 5+minsClaimQuestionProviderSearchRequestGroupdidn't paytheir billRX DrugSearchRequestRushLoadRequestQuotingQuestionTax Creditand/orSubsidy?U/WQuestionIndividualCallName/DOBCorrectionID CardRequest6095/60961094/1095ReportingQuestionsLargeGroupQuestionPre-SaleQuestionCan youpull mycensus?ACAQuestionReceivedapplication(s)to send tocarrierCallfrom aGroupWorkCompcall"I don'tknow whomy SalesRep is..."Can youget myrenewal(s)?Can mygroup stayGM?WaitingPeriodQuestionOn Holdwith thecarrier 5+minsClaimQuestionProviderSearchRequestGroupdidn't paytheir billRX DrugSearchRequestRushLoadRequestQuotingQuestionTax Creditand/orSubsidy?U/WQuestionIndividualCallName/DOBCorrectionID CardRequest6095/60961094/1095ReportingQuestionsLargeGroupQuestionPre-SaleQuestionCan youpull mycensus?ACAQuestionReceivedapplication(s)to send tocarrierCallfrom aGroupWorkCompcall"I don'tknow whomy SalesRep is..."Can youget myrenewal(s)?Can mygroup stayGM?

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Waiting Period Question
  2. On Hold with the carrier 5+ mins
  3. Claim Question
  4. Provider Search Request
  5. Group didn't pay their bill
  6. RX Drug Search Request
  7. Rush Load Request
  8. Quoting Question
  9. Tax Credit and/or Subsidy?
  10. U/W Question
  11. Individual Call
  12. Name/DOB Correction
  13. ID Card Request
  14. 6095/6096 1094/1095 Reporting Questions
  15. Large Group Question
  16. Pre-Sale Question
  17. Can you pull my census?
  18. ACA Question
  19. Received application(s) to send to carrier
  20. Call from a Group
  21. Work Comp call
  22. "I don't know who my Sales Rep is..."
  23. Can you get my renewal(s)?
  24. Can my group stay GM?