ACAQuestionWaitingPeriodQuestionRX DrugSearchRequestWorkCompcallID CardRequest6095/60961094/1095ReportingQuestionsCan youget myrenewal(s)?QuotingQuestionProviderSearchRequestCan youpull mycensus?IndividualCall"I don'tknow whomy SalesRep is..."LargeGroupQuestionPre-SaleQuestionGroupdidn't paytheir billU/WQuestionRushLoadRequestCan mygroup stayGM?ClaimQuestionCallfrom aGroupOn Holdwith thecarrier 5+minsReceivedapplication(s)to send tocarrierTax Creditand/orSubsidy?Name/DOBCorrectionACAQuestionWaitingPeriodQuestionRX DrugSearchRequestWorkCompcallID CardRequest6095/60961094/1095ReportingQuestionsCan youget myrenewal(s)?QuotingQuestionProviderSearchRequestCan youpull mycensus?IndividualCall"I don'tknow whomy SalesRep is..."LargeGroupQuestionPre-SaleQuestionGroupdidn't paytheir billU/WQuestionRushLoadRequestCan mygroup stayGM?ClaimQuestionCallfrom aGroupOn Holdwith thecarrier 5+minsReceivedapplication(s)to send tocarrierTax Creditand/orSubsidy?Name/DOBCorrection

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ACA Question
  2. Waiting Period Question
  3. RX Drug Search Request
  4. Work Comp call
  5. ID Card Request
  6. 6095/6096 1094/1095 Reporting Questions
  7. Can you get my renewal(s)?
  8. Quoting Question
  9. Provider Search Request
  10. Can you pull my census?
  11. Individual Call
  12. "I don't know who my Sales Rep is..."
  13. Large Group Question
  14. Pre-Sale Question
  15. Group didn't pay their bill
  16. U/W Question
  17. Rush Load Request
  18. Can my group stay GM?
  19. Claim Question
  20. Call from a Group
  21. On Hold with the carrier 5+ mins
  22. Received application(s) to send to carrier
  23. Tax Credit and/or Subsidy?
  24. Name/DOB Correction