Can youget myrenewal(s)?Tax Creditand/orSubsidy?WorkCompcallRushLoadRequestID CardRequestU/WQuestionOn Holdwith thecarrier 5+minsReceivedapplication(s)to send tocarrier6095/60961094/1095ReportingQuestionsCan youpull mycensus?IndividualCallQuotingQuestionWaitingPeriodQuestionCan mygroup stayGM?"I don'tknow whomy SalesRep is..."ClaimQuestionName/DOBCorrectionGroupdidn't paytheir billLargeGroupQuestionProviderSearchRequestPre-SaleQuestionCallfrom aGroupRX DrugSearchRequestACAQuestionCan youget myrenewal(s)?Tax Creditand/orSubsidy?WorkCompcallRushLoadRequestID CardRequestU/WQuestionOn Holdwith thecarrier 5+minsReceivedapplication(s)to send tocarrier6095/60961094/1095ReportingQuestionsCan youpull mycensus?IndividualCallQuotingQuestionWaitingPeriodQuestionCan mygroup stayGM?"I don'tknow whomy SalesRep is..."ClaimQuestionName/DOBCorrectionGroupdidn't paytheir billLargeGroupQuestionProviderSearchRequestPre-SaleQuestionCallfrom aGroupRX DrugSearchRequestACAQuestion

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Can you get my renewal(s)?
  2. Tax Credit and/or Subsidy?
  3. Work Comp call
  4. Rush Load Request
  5. ID Card Request
  6. U/W Question
  7. On Hold with the carrier 5+ mins
  8. Received application(s) to send to carrier
  9. 6095/6096 1094/1095 Reporting Questions
  10. Can you pull my census?
  11. Individual Call
  12. Quoting Question
  13. Waiting Period Question
  14. Can my group stay GM?
  15. "I don't know who my Sales Rep is..."
  16. Claim Question
  17. Name/DOB Correction
  18. Group didn't pay their bill
  19. Large Group Question
  20. Provider Search Request
  21. Pre-Sale Question
  22. Call from a Group
  23. RX Drug Search Request
  24. ACA Question