Attentionto detailWeand MeEmpowerTransactional/RoboticUsecustomersnameUnwarrantedTransferResourcesPartnershipKeep itDigitalKeep itDigitalActiveListeningCustomerJourneyRecapAssesstheSituationEmpathyDid weresolve allissues?SummaryAcknowledgementResourcesEngagementAttentionto detailBrandedcloseAskQuestionsUsecustomersname2HourEducateEngagementPositivewords andphrasesAskQuestionsEducateEmpowerThankyouActiveListening2HourPartnershipDid weresolve allissues?EmpathyAcknowledgementRecapWeand MeCustomerJourneySummaryRepairtheBrandRepairtheBrandOwnershipAttentionto detailWeand MeEmpowerTransactional/RoboticUsecustomersnameUnwarrantedTransferResourcesPartnershipKeep itDigitalKeep itDigitalActiveListeningCustomerJourneyRecapAssesstheSituationEmpathyDid weresolve allissues?SummaryAcknowledgementResourcesEngagementAttentionto detailBrandedcloseAskQuestionsUsecustomersname2HourEducateEngagementPositivewords andphrasesAskQuestionsEducateEmpowerThankyouActiveListening2HourPartnershipDid weresolve allissues?EmpathyAcknowledgementRecapWeand MeCustomerJourneySummaryRepairtheBrandRepairtheBrandOwnership

One Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Attention to detail
  2. We and Me
  3. Empower
  4. Transactional/Robotic
  5. Use customers name
  6. Unwarranted Transfer
  7. Resources
  8. Partnership
  9. Keep it Digital
  10. Keep it Digital
  11. Active Listening
  12. Customer Journey
  13. Recap
  14. Assess the Situation
  15. Empathy
  16. Did we resolve all issues?
  17. Summary
  18. Acknowledgement
  19. Resources
  20. Engagement
  21. Attention to detail
  22. Branded close
  23. Ask Questions
  24. Use customers name
  25. 2 Hour
  26. Educate
  27. Engagement
  28. Positive words and phrases
  29. Ask Questions
  30. Educate
  31. Empower
  32. Thank you
  33. Active Listening
  34. 2 Hour
  35. Partnership
  36. Did we resolve all issues?
  37. Empathy
  38. Acknowledgement
  39. Recap
  40. We and Me
  41. Customer Journey
  42. Summary
  43. Repair the Brand
  44. Repair the Brand
  45. Ownership