EmpowerAcknowledgementAskQuestionsEmpathyKeep itDigitalPartnershipResourcesCustomerJourneyUsecustomersnameDid weresolve allissues?OwnershipActiveListeningResourcesSummary2HourRecapEmpowerTransactional/RoboticEngagementRepairtheBrandSummaryAssesstheSituationEmpathyKeep itDigitalCustomerJourneyActiveListening2HourBrandedcloseWeand MeAttentionto detailAttentionto detailEducateWeand MeRepairtheBrandPartnershipEducateAskQuestionsAcknowledgementUsecustomersnameDid weresolve allissues?EngagementThankyouPositivewords andphrasesRecapUnwarrantedTransferEmpowerAcknowledgementAskQuestionsEmpathyKeep itDigitalPartnershipResourcesCustomerJourneyUsecustomersnameDid weresolve allissues?OwnershipActiveListeningResourcesSummary2HourRecapEmpowerTransactional/RoboticEngagementRepairtheBrandSummaryAssesstheSituationEmpathyKeep itDigitalCustomerJourneyActiveListening2HourBrandedcloseWeand MeAttentionto detailAttentionto detailEducateWeand MeRepairtheBrandPartnershipEducateAskQuestionsAcknowledgementUsecustomersnameDid weresolve allissues?EngagementThankyouPositivewords andphrasesRecapUnwarrantedTransfer

One Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Empower
  2. Acknowledgement
  3. Ask Questions
  4. Empathy
  5. Keep it Digital
  6. Partnership
  7. Resources
  8. Customer Journey
  9. Use customers name
  10. Did we resolve all issues?
  11. Ownership
  12. Active Listening
  13. Resources
  14. Summary
  15. 2 Hour
  16. Recap
  17. Empower
  18. Transactional/Robotic
  19. Engagement
  20. Repair the Brand
  21. Summary
  22. Assess the Situation
  23. Empathy
  24. Keep it Digital
  25. Customer Journey
  26. Active Listening
  27. 2 Hour
  28. Branded close
  29. We and Me
  30. Attention to detail
  31. Attention to detail
  32. Educate
  33. We and Me
  34. Repair the Brand
  35. Partnership
  36. Educate
  37. Ask Questions
  38. Acknowledgement
  39. Use customers name
  40. Did we resolve all issues?
  41. Engagement
  42. Thank you
  43. Positive words and phrases
  44. Recap
  45. Unwarranted Transfer