2HourPartnershipRepairtheBrandKeep itDigitalTransactional/RoboticActiveListeningKeep itDigitalAskQuestionsAttentionto detailRecapAttentionto detailUsecustomersnameEmpowerCustomerJourneyEmpathyCustomerJourneyEmpathyActiveListeningRecapPartnershipAssesstheSituationEducateEmpowerResourcesWeand MeDid weresolve allissues?ResourcesPositivewords andphrasesThankyou2HourAskQuestionsUsecustomersnameEngagementDid weresolve allissues?AcknowledgementSummarySummaryUnwarrantedTransferEducateBrandedcloseWeand MeRepairtheBrandOwnershipEngagementAcknowledgement2HourPartnershipRepairtheBrandKeep itDigitalTransactional/RoboticActiveListeningKeep itDigitalAskQuestionsAttentionto detailRecapAttentionto detailUsecustomersnameEmpowerCustomerJourneyEmpathyCustomerJourneyEmpathyActiveListeningRecapPartnershipAssesstheSituationEducateEmpowerResourcesWeand MeDid weresolve allissues?ResourcesPositivewords andphrasesThankyou2HourAskQuestionsUsecustomersnameEngagementDid weresolve allissues?AcknowledgementSummarySummaryUnwarrantedTransferEducateBrandedcloseWeand MeRepairtheBrandOwnershipEngagementAcknowledgement

One Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 2 Hour
  2. Partnership
  3. Repair the Brand
  4. Keep it Digital
  5. Transactional/Robotic
  6. Active Listening
  7. Keep it Digital
  8. Ask Questions
  9. Attention to detail
  10. Recap
  11. Attention to detail
  12. Use customers name
  13. Empower
  14. Customer Journey
  15. Empathy
  16. Customer Journey
  17. Empathy
  18. Active Listening
  19. Recap
  20. Partnership
  21. Assess the Situation
  22. Educate
  23. Empower
  24. Resources
  25. We and Me
  26. Did we resolve all issues?
  27. Resources
  28. Positive words and phrases
  29. Thank you
  30. 2 Hour
  31. Ask Questions
  32. Use customers name
  33. Engagement
  34. Did we resolve all issues?
  35. Acknowledgement
  36. Summary
  37. Summary
  38. Unwarranted Transfer
  39. Educate
  40. Branded close
  41. We and Me
  42. Repair the Brand
  43. Ownership
  44. Engagement
  45. Acknowledgement