Taking apaymentvia creditcardMaking aDirectbinderpaymentCalculatinga pro-ratedmonth'spremiumMember istermed fornonpaymentbut declinesreinstatementTrying tomake a binderpayment onan expiredappMember istermed fornonpay andpastreinstatementwindowMaking aone-timemonthlypayment!CardEasy isn’tworkingMemberpaying just intime beforeterming/appexpiresMaking abinderpayment andrequestingautopayMaking anFFEbinderPaymentMembercomplainspremiumis too highUnlockingsomeone'saccount inePayTaking amonthlypayment fromsomeone otherthan thememberHelping amemberuse theIVRMemberpayingtheir FinalBillTaking areinstatementpayment fromsomeone otherthan thememberMaking aone-timepayment andsetting upautopaySettingupautopayTaking a binderpayment fromsomeone otherthan thememberMemberwants to paymedical bill –transfer toRBOMember paidonline but ithasn’tposted to theaccount yetUpdating theexpirationdate of acard on fileTaking apaymentviaecheckMemberinquiringabout acheck theymailedTaking apaymentvia creditcardMaking aDirectbinderpaymentCalculatinga pro-ratedmonth'spremiumMember istermed fornonpaymentbut declinesreinstatementTrying tomake a binderpayment onan expiredappMember istermed fornonpay andpastreinstatementwindowMaking aone-timemonthlypayment!CardEasy isn’tworkingMemberpaying just intime beforeterming/appexpiresMaking abinderpayment andrequestingautopayMaking anFFEbinderPaymentMembercomplainspremiumis too highUnlockingsomeone'saccount inePayTaking amonthlypayment fromsomeone otherthan thememberHelping amemberuse theIVRMemberpayingtheir FinalBillTaking areinstatementpayment fromsomeone otherthan thememberMaking aone-timepayment andsetting upautopaySettingupautopayTaking a binderpayment fromsomeone otherthan thememberMemberwants to paymedical bill –transfer toRBOMember paidonline but ithasn’tposted to theaccount yetUpdating theexpirationdate of acard on fileTaking apaymentviaecheckMemberinquiringabout acheck theymailed

Taking Payments - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Taking a payment via credit card
  2. Making a Direct binder payment
  3. Calculating a pro-rated month's premium
  4. Member is termed for nonpayment but declines reinstatement
  5. Trying to make a binder payment on an expired app
  6. Member is termed for nonpay and past reinstatement window
  7. Making a one-time monthly payment!
  8. Card Easy isn’t working
  9. Member paying just in time before terming/app expires
  10. Making a binder payment and requesting autopay
  11. Making an FFE binder Payment
  12. Member complains premium is too high
  13. Unlocking someone's account in ePay
  14. Taking a monthly payment from someone other than the member
  15. Helping a member use the IVR
  16. Member paying their Final Bill
  17. Taking a reinstatement payment from someone other than the member
  18. Making a one-time payment and setting up autopay
  19. Setting up autopay
  20. Taking a binder payment from someone other than the member
  21. Member wants to pay medical bill – transfer to RBO
  22. Member paid online but it hasn’t posted to the account yet
  23. Updating the expiration date of a card on file
  24. Taking a payment via echeck
  25. Member inquiring about a check they mailed