Memberinquiringabout acheck theymailedMaking aDirectbinderpaymentTaking apaymentvia creditcardMaking aone-timepayment andsetting upautopaySettingupautopayCardEasy isn’tworkingTrying tomake a binderpayment onan expiredappMember istermed fornonpay andpastreinstatementwindowMember istermed fornonpaymentbut declinesreinstatementCalculatinga pro-ratedmonth'spremiumMemberpaying just intime beforeterming/appexpiresHelping amemberuse theIVRMembercomplainspremiumis too highMaking anFFEbinderPaymentMember paidonline but ithasn’tposted to theaccount yetUnlockingsomeone'saccount inePayUpdating theexpirationdate of acard on fileTaking areinstatementpayment fromsomeone otherthan thememberTaking amonthlypayment fromsomeone otherthan thememberTaking a binderpayment fromsomeone otherthan thememberTaking apaymentviaecheckMemberwants to paymedical bill –transfer toRBOMaking aone-timemonthlypayment!Memberpayingtheir FinalBillMaking abinderpayment andrequestingautopayMemberinquiringabout acheck theymailedMaking aDirectbinderpaymentTaking apaymentvia creditcardMaking aone-timepayment andsetting upautopaySettingupautopayCardEasy isn’tworkingTrying tomake a binderpayment onan expiredappMember istermed fornonpay andpastreinstatementwindowMember istermed fornonpaymentbut declinesreinstatementCalculatinga pro-ratedmonth'spremiumMemberpaying just intime beforeterming/appexpiresHelping amemberuse theIVRMembercomplainspremiumis too highMaking anFFEbinderPaymentMember paidonline but ithasn’tposted to theaccount yetUnlockingsomeone'saccount inePayUpdating theexpirationdate of acard on fileTaking areinstatementpayment fromsomeone otherthan thememberTaking amonthlypayment fromsomeone otherthan thememberTaking a binderpayment fromsomeone otherthan thememberTaking apaymentviaecheckMemberwants to paymedical bill –transfer toRBOMaking aone-timemonthlypayment!Memberpayingtheir FinalBillMaking abinderpayment andrequestingautopay

Taking Payments - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member inquiring about a check they mailed
  2. Making a Direct binder payment
  3. Taking a payment via credit card
  4. Making a one-time payment and setting up autopay
  5. Setting up autopay
  6. Card Easy isn’t working
  7. Trying to make a binder payment on an expired app
  8. Member is termed for nonpay and past reinstatement window
  9. Member is termed for nonpayment but declines reinstatement
  10. Calculating a pro-rated month's premium
  11. Member paying just in time before terming/app expires
  12. Helping a member use the IVR
  13. Member complains premium is too high
  14. Making an FFE binder Payment
  15. Member paid online but it hasn’t posted to the account yet
  16. Unlocking someone's account in ePay
  17. Updating the expiration date of a card on file
  18. Taking a reinstatement payment from someone other than the member
  19. Taking a monthly payment from someone other than the member
  20. Taking a binder payment from someone other than the member
  21. Taking a payment via echeck
  22. Member wants to pay medical bill – transfer to RBO
  23. Making a one-time monthly payment!
  24. Member paying their Final Bill
  25. Making a binder payment and requesting autopay