Trying tomake a binderpayment onan expiredappMemberpaying just intime beforeterming/appexpiresMembercomplainspremiumis too highMember istermed fornonpaymentbut declinesreinstatementMaking anFFEbinderPaymentTaking apaymentvia creditcardTaking areinstatementpayment fromsomeone otherthan thememberMemberwants to paymedical bill –transfer toRBOSettingupautopayHelping amemberuse theIVRMaking aone-timemonthlypayment!Member istermed fornonpay andpastreinstatementwindowMemberpayingtheir FinalBillMaking aone-timepayment andsetting upautopayCalculatinga pro-ratedmonth'spremiumTaking a binderpayment fromsomeone otherthan thememberCardEasy isn’tworkingUpdating theexpirationdate of acard on fileMember paidonline but ithasn’tposted to theaccount yetMaking aDirectbinderpaymentTaking apaymentviaecheckUnlockingsomeone'saccount inePayMaking abinderpayment andrequestingautopayTaking amonthlypayment fromsomeone otherthan thememberMemberinquiringabout acheck theymailedTrying tomake a binderpayment onan expiredappMemberpaying just intime beforeterming/appexpiresMembercomplainspremiumis too highMember istermed fornonpaymentbut declinesreinstatementMaking anFFEbinderPaymentTaking apaymentvia creditcardTaking areinstatementpayment fromsomeone otherthan thememberMemberwants to paymedical bill –transfer toRBOSettingupautopayHelping amemberuse theIVRMaking aone-timemonthlypayment!Member istermed fornonpay andpastreinstatementwindowMemberpayingtheir FinalBillMaking aone-timepayment andsetting upautopayCalculatinga pro-ratedmonth'spremiumTaking a binderpayment fromsomeone otherthan thememberCardEasy isn’tworkingUpdating theexpirationdate of acard on fileMember paidonline but ithasn’tposted to theaccount yetMaking aDirectbinderpaymentTaking apaymentviaecheckUnlockingsomeone'saccount inePayMaking abinderpayment andrequestingautopayTaking amonthlypayment fromsomeone otherthan thememberMemberinquiringabout acheck theymailed

Taking Payments - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Trying to make a binder payment on an expired app
  2. Member paying just in time before terming/app expires
  3. Member complains premium is too high
  4. Member is termed for nonpayment but declines reinstatement
  5. Making an FFE binder Payment
  6. Taking a payment via credit card
  7. Taking a reinstatement payment from someone other than the member
  8. Member wants to pay medical bill – transfer to RBO
  9. Setting up autopay
  10. Helping a member use the IVR
  11. Making a one-time monthly payment!
  12. Member is termed for nonpay and past reinstatement window
  13. Member paying their Final Bill
  14. Making a one-time payment and setting up autopay
  15. Calculating a pro-rated month's premium
  16. Taking a binder payment from someone other than the member
  17. Card Easy isn’t working
  18. Updating the expiration date of a card on file
  19. Member paid online but it hasn’t posted to the account yet
  20. Making a Direct binder payment
  21. Taking a payment via echeck
  22. Unlocking someone's account in ePay
  23. Making a binder payment and requesting autopay
  24. Taking a monthly payment from someone other than the member
  25. Member inquiring about a check they mailed