EscrowShortage LifeEventsRequest PaymentConfirmationPaymentRefund  MisappliedPayment  ReissueEscrowRefund DocumentRequestPurchase/RefinanceInquiry EscrowAnalysisRequest  DocumentsAttached ThankyouReply PayoffQuoteRequest  LienReleaseInquiry  InsurancePolicyUpdate TaxInquiry  NewCustomer ACHChangeRequest PMIWaiver/StatusRequest PaymentRequest  Email fromsomeonein CA  NoteRequest  MonitoringRouteOpen DefaultEmail Route toOnlineBanking  EscrowShortage LifeEventsRequest PaymentConfirmationPaymentRefund  MisappliedPayment  ReissueEscrowRefund DocumentRequestPurchase/RefinanceInquiry EscrowAnalysisRequest  DocumentsAttached ThankyouReply PayoffQuoteRequest  LienReleaseInquiry  InsurancePolicyUpdate TaxInquiry  NewCustomer ACHChangeRequest PMIWaiver/StatusRequest PaymentRequest  Email fromsomeonein CA  NoteRequest  MonitoringRouteOpen DefaultEmail Route toOnlineBanking  

KANA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Escrow Shortage
  2. Life Events Request
  3. Payment Confirmation
  4. Payment Refund
  5. Misapplied Payment
  6. Reissue Escrow Refund
  7. Document Request
  8. Purchase/ Refinance Inquiry
  9. Escrow Analysis Request
  10. Documents Attached
  11. Thank you Reply
  12. Payoff Quote Request
  13. Lien Release Inquiry
  14. Insurance Policy Update
  15. Tax Inquiry
  16. New Customer
  17. ACH Change Request
  18. PMI Waiver/ Status Request
  19. Payment Request
  20. Email from someone in CA
  21. Note Request
  22. Monitoring Route Open
  23. Default Email
  24. Route to Online Banking