PayoffQuoteRequest  PaymentConfirmationACHChangeRequest PaymentRequest  PaymentRefund  ReissueEscrowRefund EscrowShortage Route toOnlineBanking  MonitoringRouteOpen NoteRequest  DefaultEmail TaxInquiry  ThankyouReply PMIWaiver/StatusRequest DocumentsAttached LifeEventsRequest DocumentRequestNewCustomer Email fromsomeonein CA  Purchase/RefinanceInquiry LienReleaseInquiry  InsurancePolicyUpdate EscrowAnalysisRequest  MisappliedPayment  PayoffQuoteRequest  PaymentConfirmationACHChangeRequest PaymentRequest  PaymentRefund  ReissueEscrowRefund EscrowShortage Route toOnlineBanking  MonitoringRouteOpen NoteRequest  DefaultEmail TaxInquiry  ThankyouReply PMIWaiver/StatusRequest DocumentsAttached LifeEventsRequest DocumentRequestNewCustomer Email fromsomeonein CA  Purchase/RefinanceInquiry LienReleaseInquiry  InsurancePolicyUpdate EscrowAnalysisRequest  MisappliedPayment  

KANA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Payoff Quote Request
  2. Payment Confirmation
  3. ACH Change Request
  4. Payment Request
  5. Payment Refund
  6. Reissue Escrow Refund
  7. Escrow Shortage
  8. Route to Online Banking
  9. Monitoring Route Open
  10. Note Request
  11. Default Email
  12. Tax Inquiry
  13. Thank you Reply
  14. PMI Waiver/ Status Request
  15. Documents Attached
  16. Life Events Request
  17. Document Request
  18. New Customer
  19. Email from someone in CA
  20. Purchase/ Refinance Inquiry
  21. Lien Release Inquiry
  22. Insurance Policy Update
  23. Escrow Analysis Request
  24. Misapplied Payment