DefaultEmail PayoffQuoteRequest  ACHChangeRequest Purchase/RefinanceInquiry EscrowShortage PaymentRefund  InsurancePolicyUpdate DocumentsAttached PaymentConfirmationLifeEventsRequest DocumentRequestNewCustomer Email fromsomeonein CA  MisappliedPayment  TaxInquiry  PMIWaiver/StatusRequest NoteRequest  ThankyouReply MonitoringRouteOpen PaymentRequest  Route toOnlineBanking  LienReleaseInquiry  EscrowAnalysisRequest  ReissueEscrowRefund DefaultEmail PayoffQuoteRequest  ACHChangeRequest Purchase/RefinanceInquiry EscrowShortage PaymentRefund  InsurancePolicyUpdate DocumentsAttached PaymentConfirmationLifeEventsRequest DocumentRequestNewCustomer Email fromsomeonein CA  MisappliedPayment  TaxInquiry  PMIWaiver/StatusRequest NoteRequest  ThankyouReply MonitoringRouteOpen PaymentRequest  Route toOnlineBanking  LienReleaseInquiry  EscrowAnalysisRequest  ReissueEscrowRefund 

KANA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Default Email
  2. Payoff Quote Request
  3. ACH Change Request
  4. Purchase/ Refinance Inquiry
  5. Escrow Shortage
  6. Payment Refund
  7. Insurance Policy Update
  8. Documents Attached
  9. Payment Confirmation
  10. Life Events Request
  11. Document Request
  12. New Customer
  13. Email from someone in CA
  14. Misapplied Payment
  15. Tax Inquiry
  16. PMI Waiver/ Status Request
  17. Note Request
  18. Thank you Reply
  19. Monitoring Route Open
  20. Payment Request
  21. Route to Online Banking
  22. Lien Release Inquiry
  23. Escrow Analysis Request
  24. Reissue Escrow Refund