PaymentRefund  Purchase/RefinanceInquiry DefaultEmail TaxInquiry  PaymentConfirmationNewCustomer PaymentRequest  ACHChangeRequest PMIWaiver/StatusRequest MisappliedPayment  ThankyouReply InsurancePolicyUpdate Route toOnlineBanking  Email fromsomeonein CA  EscrowAnalysisRequest  NoteRequest  MonitoringRouteOpen DocumentRequestReissueEscrowRefund PayoffQuoteRequest  EscrowShortage DocumentsAttached LienReleaseInquiry  LifeEventsRequest PaymentRefund  Purchase/RefinanceInquiry DefaultEmail TaxInquiry  PaymentConfirmationNewCustomer PaymentRequest  ACHChangeRequest PMIWaiver/StatusRequest MisappliedPayment  ThankyouReply InsurancePolicyUpdate Route toOnlineBanking  Email fromsomeonein CA  EscrowAnalysisRequest  NoteRequest  MonitoringRouteOpen DocumentRequestReissueEscrowRefund PayoffQuoteRequest  EscrowShortage DocumentsAttached LienReleaseInquiry  LifeEventsRequest 

KANA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Payment Refund
  2. Purchase/ Refinance Inquiry
  3. Default Email
  4. Tax Inquiry
  5. Payment Confirmation
  6. New Customer
  7. Payment Request
  8. ACH Change Request
  9. PMI Waiver/ Status Request
  10. Misapplied Payment
  11. Thank you Reply
  12. Insurance Policy Update
  13. Route to Online Banking
  14. Email from someone in CA
  15. Escrow Analysis Request
  16. Note Request
  17. Monitoring Route Open
  18. Document Request
  19. Reissue Escrow Refund
  20. Payoff Quote Request
  21. Escrow Shortage
  22. Documents Attached
  23. Lien Release Inquiry
  24. Life Events Request