PaymentRefund  Purchase/RefinanceInquiry EscrowAnalysisRequest  PaymentConfirmationTaxInquiry  NewCustomer InsurancePolicyUpdate ReissueEscrowRefund PayoffQuoteRequest  ACHChangeRequest DocumentRequestDocumentsAttached LifeEventsRequest NoteRequest  EscrowShortage PMIWaiver/StatusRequest ThankyouReply PaymentRequest  DefaultEmail LienReleaseInquiry  Email fromsomeonein CA  Route toOnlineBanking  MisappliedPayment  MonitoringRouteOpen PaymentRefund  Purchase/RefinanceInquiry EscrowAnalysisRequest  PaymentConfirmationTaxInquiry  NewCustomer InsurancePolicyUpdate ReissueEscrowRefund PayoffQuoteRequest  ACHChangeRequest DocumentRequestDocumentsAttached LifeEventsRequest NoteRequest  EscrowShortage PMIWaiver/StatusRequest ThankyouReply PaymentRequest  DefaultEmail LienReleaseInquiry  Email fromsomeonein CA  Route toOnlineBanking  MisappliedPayment  MonitoringRouteOpen 

KANA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Payment Refund
  2. Purchase/ Refinance Inquiry
  3. Escrow Analysis Request
  4. Payment Confirmation
  5. Tax Inquiry
  6. New Customer
  7. Insurance Policy Update
  8. Reissue Escrow Refund
  9. Payoff Quote Request
  10. ACH Change Request
  11. Document Request
  12. Documents Attached
  13. Life Events Request
  14. Note Request
  15. Escrow Shortage
  16. PMI Waiver/ Status Request
  17. Thank you Reply
  18. Payment Request
  19. Default Email
  20. Lien Release Inquiry
  21. Email from someone in CA
  22. Route to Online Banking
  23. Misapplied Payment
  24. Monitoring Route Open