DocumentRequestNewCustomer PMIWaiver/StatusRequest Route toOnlineBanking  LienReleaseInquiry  InsurancePolicyUpdate EscrowShortage PayoffQuoteRequest  ACHChangeRequest LifeEventsRequest MisappliedPayment  PaymentRefund  PaymentRequest  DefaultEmail ThankyouReply Purchase/RefinanceInquiry PaymentConfirmationMonitoringRouteOpen TaxInquiry  ReissueEscrowRefund EscrowAnalysisRequest  DocumentsAttached NoteRequest  Email fromsomeonein CA  DocumentRequestNewCustomer PMIWaiver/StatusRequest Route toOnlineBanking  LienReleaseInquiry  InsurancePolicyUpdate EscrowShortage PayoffQuoteRequest  ACHChangeRequest LifeEventsRequest MisappliedPayment  PaymentRefund  PaymentRequest  DefaultEmail ThankyouReply Purchase/RefinanceInquiry PaymentConfirmationMonitoringRouteOpen TaxInquiry  ReissueEscrowRefund EscrowAnalysisRequest  DocumentsAttached NoteRequest  Email fromsomeonein CA  

KANA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Document Request
  2. New Customer
  3. PMI Waiver/ Status Request
  4. Route to Online Banking
  5. Lien Release Inquiry
  6. Insurance Policy Update
  7. Escrow Shortage
  8. Payoff Quote Request
  9. ACH Change Request
  10. Life Events Request
  11. Misapplied Payment
  12. Payment Refund
  13. Payment Request
  14. Default Email
  15. Thank you Reply
  16. Purchase/ Refinance Inquiry
  17. Payment Confirmation
  18. Monitoring Route Open
  19. Tax Inquiry
  20. Reissue Escrow Refund
  21. Escrow Analysis Request
  22. Documents Attached
  23. Note Request
  24. Email from someone in CA