PaymentConfirmationACHChangeRequest PMIWaiver/StatusRequest PaymentRequest  EscrowAnalysisRequest  Route toOnlineBanking  PaymentRefund  PayoffQuoteRequest  TaxInquiry  DefaultEmail ThankyouReply DocumentsAttached NewCustomer MonitoringRouteOpen LifeEventsRequest EscrowShortage LienReleaseInquiry  ReissueEscrowRefund Purchase/RefinanceInquiry NoteRequest  Email fromsomeonein CA  MisappliedPayment  DocumentRequestInsurancePolicyUpdate PaymentConfirmationACHChangeRequest PMIWaiver/StatusRequest PaymentRequest  EscrowAnalysisRequest  Route toOnlineBanking  PaymentRefund  PayoffQuoteRequest  TaxInquiry  DefaultEmail ThankyouReply DocumentsAttached NewCustomer MonitoringRouteOpen LifeEventsRequest EscrowShortage LienReleaseInquiry  ReissueEscrowRefund Purchase/RefinanceInquiry NoteRequest  Email fromsomeonein CA  MisappliedPayment  DocumentRequestInsurancePolicyUpdate 

KANA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Payment Confirmation
  2. ACH Change Request
  3. PMI Waiver/ Status Request
  4. Payment Request
  5. Escrow Analysis Request
  6. Route to Online Banking
  7. Payment Refund
  8. Payoff Quote Request
  9. Tax Inquiry
  10. Default Email
  11. Thank you Reply
  12. Documents Attached
  13. New Customer
  14. Monitoring Route Open
  15. Life Events Request
  16. Escrow Shortage
  17. Lien Release Inquiry
  18. Reissue Escrow Refund
  19. Purchase/ Refinance Inquiry
  20. Note Request
  21. Email from someone in CA
  22. Misapplied Payment
  23. Document Request
  24. Insurance Policy Update