DocumentRequestTaxInquiry  PaymentConfirmationEscrowAnalysisRequest  PaymentRefund  LifeEventsRequest PaymentRequest  DocumentsAttached MonitoringRouteOpen ThankyouReply Purchase/RefinanceInquiry PMIWaiver/StatusRequest PayoffQuoteRequest  DefaultEmail ACHChangeRequest NewCustomer ReissueEscrowRefund LienReleaseInquiry  Route toOnlineBanking  InsurancePolicyUpdate EscrowShortage Email fromsomeonein CA  MisappliedPayment  NoteRequest  DocumentRequestTaxInquiry  PaymentConfirmationEscrowAnalysisRequest  PaymentRefund  LifeEventsRequest PaymentRequest  DocumentsAttached MonitoringRouteOpen ThankyouReply Purchase/RefinanceInquiry PMIWaiver/StatusRequest PayoffQuoteRequest  DefaultEmail ACHChangeRequest NewCustomer ReissueEscrowRefund LienReleaseInquiry  Route toOnlineBanking  InsurancePolicyUpdate EscrowShortage Email fromsomeonein CA  MisappliedPayment  NoteRequest  

KANA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Document Request
  2. Tax Inquiry
  3. Payment Confirmation
  4. Escrow Analysis Request
  5. Payment Refund
  6. Life Events Request
  7. Payment Request
  8. Documents Attached
  9. Monitoring Route Open
  10. Thank you Reply
  11. Purchase/ Refinance Inquiry
  12. PMI Waiver/ Status Request
  13. Payoff Quote Request
  14. Default Email
  15. ACH Change Request
  16. New Customer
  17. Reissue Escrow Refund
  18. Lien Release Inquiry
  19. Route to Online Banking
  20. Insurance Policy Update
  21. Escrow Shortage
  22. Email from someone in CA
  23. Misapplied Payment
  24. Note Request