PayoffQuoteRequest  ReissueEscrowRefund MisappliedPayment  MonitoringRouteOpen InsurancePolicyUpdate ThankyouReply DocumentRequestPMIWaiver/StatusRequest TaxInquiry  DocumentsAttached EscrowShortage NoteRequest  ACHChangeRequest EscrowAnalysisRequest  LienReleaseInquiry  Email fromsomeonein CA  PaymentConfirmationPaymentRefund  LifeEventsRequest Route toOnlineBanking  Purchase/RefinanceInquiry DefaultEmail PaymentRequest  NewCustomer PayoffQuoteRequest  ReissueEscrowRefund MisappliedPayment  MonitoringRouteOpen InsurancePolicyUpdate ThankyouReply DocumentRequestPMIWaiver/StatusRequest TaxInquiry  DocumentsAttached EscrowShortage NoteRequest  ACHChangeRequest EscrowAnalysisRequest  LienReleaseInquiry  Email fromsomeonein CA  PaymentConfirmationPaymentRefund  LifeEventsRequest Route toOnlineBanking  Purchase/RefinanceInquiry DefaultEmail PaymentRequest  NewCustomer 

KANA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Payoff Quote Request
  2. Reissue Escrow Refund
  3. Misapplied Payment
  4. Monitoring Route Open
  5. Insurance Policy Update
  6. Thank you Reply
  7. Document Request
  8. PMI Waiver/ Status Request
  9. Tax Inquiry
  10. Documents Attached
  11. Escrow Shortage
  12. Note Request
  13. ACH Change Request
  14. Escrow Analysis Request
  15. Lien Release Inquiry
  16. Email from someone in CA
  17. Payment Confirmation
  18. Payment Refund
  19. Life Events Request
  20. Route to Online Banking
  21. Purchase/ Refinance Inquiry
  22. Default Email
  23. Payment Request
  24. New Customer