PaymentRequest  DocumentRequestRoute toOnlineBanking  MisappliedPayment  NoteRequest  LifeEventsRequest DocumentsAttached ReissueEscrowRefund PaymentRefund  MonitoringRouteOpen EscrowShortage Email fromsomeonein CA  NewCustomer EscrowAnalysisRequest  PaymentConfirmationACHChangeRequest Purchase/RefinanceInquiry InsurancePolicyUpdate PayoffQuoteRequest  LienReleaseInquiry  TaxInquiry  PMIWaiver/StatusRequest DefaultEmail ThankyouReply PaymentRequest  DocumentRequestRoute toOnlineBanking  MisappliedPayment  NoteRequest  LifeEventsRequest DocumentsAttached ReissueEscrowRefund PaymentRefund  MonitoringRouteOpen EscrowShortage Email fromsomeonein CA  NewCustomer EscrowAnalysisRequest  PaymentConfirmationACHChangeRequest Purchase/RefinanceInquiry InsurancePolicyUpdate PayoffQuoteRequest  LienReleaseInquiry  TaxInquiry  PMIWaiver/StatusRequest DefaultEmail ThankyouReply 

KANA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Payment Request
  2. Document Request
  3. Route to Online Banking
  4. Misapplied Payment
  5. Note Request
  6. Life Events Request
  7. Documents Attached
  8. Reissue Escrow Refund
  9. Payment Refund
  10. Monitoring Route Open
  11. Escrow Shortage
  12. Email from someone in CA
  13. New Customer
  14. Escrow Analysis Request
  15. Payment Confirmation
  16. ACH Change Request
  17. Purchase/ Refinance Inquiry
  18. Insurance Policy Update
  19. Payoff Quote Request
  20. Lien Release Inquiry
  21. Tax Inquiry
  22. PMI Waiver/ Status Request
  23. Default Email
  24. Thank you Reply