PasswordstatePayment errorson their accountwhere you standnew card info toTier 2Archiver If a customerisn't sure if theirsubscribed toany of ourbrand emailsTopicAdd thiswith yournotes ingladlyWSEPackage outbound,recieved bycustomer and partof the orders eithermissing or incorrectASpecific type oftask ; when weneed help fromback office toresolveSIQForenteringa claimRetailReturnOrdernumber hasRA in frontand RT atyour endnoteWhenprocessing arefund for aWSE,LDS,or. UPRNo progresson shippinglabelHas been 10 fulldays with nofurther scansfrom when thelabel wascreatedtaskAn instance inwhich we needhelp from backoffice to research& resolvecustomer issuesBTotal price is$300 or lessw/no historyof LDS & nosignatureLDSCan disputedenied UPSclaims fordelivered itemsthrough the UPSclaims centerManualRefundIf the creditback to acustomer'soriginal form ofpayment failedTheWeekAheadTo keep up onall brandsweeklypromotionsand discountsShortShipmentShipment ismissing partof the orderfor a specifictracking #GiveXTo viewsite creditinfoClaimformYou need tosubmit oneof these forscenario A orBUnprocessedReturnNo trackingmovementafter initialscan in 7daysManualChargeCharge to customersoriginal form ofpayment failedOrthey were refundedfor an LDS but wasstill sent the itemafter refund issuedProductGuideHokaguideIncorrectItemDoesn't requirea task ;customer hasrecieved wrongitemDOMSall notesfrom eachcontact goeshere as wellWebmailWhere yougo to locatetrackingnumbers forreturnsPitneyBowsFor trackingECOMMERCEorders/returnsPasswordstatePayment errorson their accountwhere you standnew card info toTier 2Archiver If a customerisn't sure if theirsubscribed toany of ourbrand emailsTopicAdd thiswith yournotes ingladlyWSEPackage outbound,recieved bycustomer and partof the orders eithermissing or incorrectASpecific type oftask ; when weneed help fromback office toresolveSIQForenteringa claimRetailReturnOrdernumber hasRA in frontand RT atyour endnoteWhenprocessing arefund for aWSE,LDS,or. UPRNo progresson shippinglabelHas been 10 fulldays with nofurther scansfrom when thelabel wascreatedtaskAn instance inwhich we needhelp from backoffice to research& resolvecustomer issuesBTotal price is$300 or lessw/no historyof LDS & nosignatureLDSCan disputedenied UPSclaims fordelivered itemsthrough the UPSclaims centerManualRefundIf the creditback to acustomer'soriginal form ofpayment failedTheWeekAheadTo keep up onall brandsweeklypromotionsand discountsShortShipmentShipment ismissing partof the orderfor a specifictracking #GiveXTo viewsite creditinfoClaimformYou need tosubmit oneof these forscenario A orBUnprocessedReturnNo trackingmovementafter initialscan in 7daysManualChargeCharge to customersoriginal form ofpayment failedOrthey were refundedfor an LDS but wasstill sent the itemafter refund issuedProductGuideHokaguideIncorrectItemDoesn't requirea task ;customer hasrecieved wrongitemDOMSall notesfrom eachcontact goeshere as wellWebmailWhere yougo to locatetrackingnumbers forreturnsPitneyBowsFor trackingECOMMERCEorders/returns

Scenarios Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Payment errors on their account where you stand new card info to Tier 2
    Passwordstate
  2. If a customer isn't sure if their subscribed to any of our brand emails
    Archiver
  3. Add this with your notes in gladly
    Topic
  4. Package outbound, recieved by customer and part of the orders either missing or incorrect
    WSE
  5. Specific type of task ; when we need help from back office to resolve
    A
  6. For entering a claim
    SIQ
  7. Order number has RA in front and RT at your end
    Retail Return
  8. When processing a refund for a WSE,LDS, or. UPR
    note
  9. Has been 10 full days with no further scans from when the label was created
    No progress on shipping label
  10. An instance in which we need help from back office to research & resolve customer issues
    task
  11. Total price is $300 or less w/no history of LDS & no signature
    B
  12. Can dispute denied UPS claims for delivered items through the UPS claims center
    LDS
  13. If the credit back to a customer's original form of payment failed
    Manual Refund
  14. To keep up on all brands weekly promotions and discounts
    The Week Ahead
  15. Shipment is missing part of the order for a specific tracking #
    Short Shipment
  16. To view site credit info
    GiveX
  17. You need to submit one of these for scenario A or B
    Claim form
  18. No tracking movement after initial scan in 7 days
    Unprocessed Return
  19. Charge to customers original form of payment failed Or they were refunded for an LDS but was still sent the item after refund issued
    Manual Charge
  20. Hoka guide
    Product Guide
  21. Doesn't require a task ; customer has recieved wrong item
    Incorrect Item
  22. all notes from each contact goes here as well
    DOMS
  23. Where you go to locate tracking numbers for returns
    Webmail
  24. For tracking ECOMMERCE orders/returns
    Pitney Bows