Archiver If a customerisn't sure if theirsubscribed toany of ourbrand emailsTopicAdd thiswith yournotes ingladlyManualRefundIf the creditback to acustomer'soriginal form ofpayment failedPitneyBowsFor trackingECOMMERCEorders/returnsSIQForenteringa claimNo progresson shippinglabelHas been 10 fulldays with nofurther scansfrom when thelabel wascreatedtaskAn instance inwhich we needhelp from backoffice to research& resolvecustomer issuesASpecific type oftask ; when weneed help fromback office toresolveWSEPackage outbound,recieved bycustomer and partof the orders eithermissing or incorrectBTotal price is$300 or lessw/no historyof LDS & nosignatureLDSCan disputedenied UPSclaims fordelivered itemsthrough the UPSclaims centerGiveXTo viewsite creditinfoTheWeekAheadTo keep up onall brandsweeklypromotionsand discountsUnprocessedReturnNo trackingmovementafter initialscan in 7daysShortShipmentShipment ismissing partof the orderfor a specifictracking #noteWhenprocessing arefund for aWSE,LDS,or. UPRManualChargeCharge to customersoriginal form ofpayment failedOrthey were refundedfor an LDS but wasstill sent the itemafter refund issuedRetailReturnOrdernumber hasRA in frontand RT atyour endClaimformYou need tosubmit oneof these forscenario A orBWebmailWhere yougo to locatetrackingnumbers forreturnsPasswordstatePayment errorson their accountwhere you standnew card info toTier 2ProductGuideHokaguideDOMSall notesfrom eachcontact goeshere as wellIncorrectItemDoesn't requirea task ;customer hasrecieved wrongitemArchiver If a customerisn't sure if theirsubscribed toany of ourbrand emailsTopicAdd thiswith yournotes ingladlyManualRefundIf the creditback to acustomer'soriginal form ofpayment failedPitneyBowsFor trackingECOMMERCEorders/returnsSIQForenteringa claimNo progresson shippinglabelHas been 10 fulldays with nofurther scansfrom when thelabel wascreatedtaskAn instance inwhich we needhelp from backoffice to research& resolvecustomer issuesASpecific type oftask ; when weneed help fromback office toresolveWSEPackage outbound,recieved bycustomer and partof the orders eithermissing or incorrectBTotal price is$300 or lessw/no historyof LDS & nosignatureLDSCan disputedenied UPSclaims fordelivered itemsthrough the UPSclaims centerGiveXTo viewsite creditinfoTheWeekAheadTo keep up onall brandsweeklypromotionsand discountsUnprocessedReturnNo trackingmovementafter initialscan in 7daysShortShipmentShipment ismissing partof the orderfor a specifictracking #noteWhenprocessing arefund for aWSE,LDS,or. UPRManualChargeCharge to customersoriginal form ofpayment failedOrthey were refundedfor an LDS but wasstill sent the itemafter refund issuedRetailReturnOrdernumber hasRA in frontand RT atyour endClaimformYou need tosubmit oneof these forscenario A orBWebmailWhere yougo to locatetrackingnumbers forreturnsPasswordstatePayment errorson their accountwhere you standnew card info toTier 2ProductGuideHokaguideDOMSall notesfrom eachcontact goeshere as wellIncorrectItemDoesn't requirea task ;customer hasrecieved wrongitem

Scenarios Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. If a customer isn't sure if their subscribed to any of our brand emails
    Archiver
  2. Add this with your notes in gladly
    Topic
  3. If the credit back to a customer's original form of payment failed
    Manual Refund
  4. For tracking ECOMMERCE orders/returns
    Pitney Bows
  5. For entering a claim
    SIQ
  6. Has been 10 full days with no further scans from when the label was created
    No progress on shipping label
  7. An instance in which we need help from back office to research & resolve customer issues
    task
  8. Specific type of task ; when we need help from back office to resolve
    A
  9. Package outbound, recieved by customer and part of the orders either missing or incorrect
    WSE
  10. Total price is $300 or less w/no history of LDS & no signature
    B
  11. Can dispute denied UPS claims for delivered items through the UPS claims center
    LDS
  12. To view site credit info
    GiveX
  13. To keep up on all brands weekly promotions and discounts
    The Week Ahead
  14. No tracking movement after initial scan in 7 days
    Unprocessed Return
  15. Shipment is missing part of the order for a specific tracking #
    Short Shipment
  16. When processing a refund for a WSE,LDS, or. UPR
    note
  17. Charge to customers original form of payment failed Or they were refunded for an LDS but was still sent the item after refund issued
    Manual Charge
  18. Order number has RA in front and RT at your end
    Retail Return
  19. You need to submit one of these for scenario A or B
    Claim form
  20. Where you go to locate tracking numbers for returns
    Webmail
  21. Payment errors on their account where you stand new card info to Tier 2
    Passwordstate
  22. Hoka guide
    Product Guide
  23. all notes from each contact goes here as well
    DOMS
  24. Doesn't require a task ; customer has recieved wrong item
    Incorrect Item