LDSCan disputedenied UPSclaims fordelivered itemsthrough the UPSclaims centerUnprocessedReturnNo trackingmovementafter initialscan in 7daysTheWeekAheadTo keep up onall brandsweeklypromotionsand discountsPitneyBowsFor trackingECOMMERCEorders/returnsSIQForenteringa claimPasswordstatePayment errorson their accountwhere you standnew card info toTier 2BTotal price is$300 or lessw/no historyof LDS & nosignatureArchiver If a customerisn't sure if theirsubscribed toany of ourbrand emailsShortShipmentShipment ismissing partof the orderfor a specifictracking #RetailReturnOrdernumber hasRA in frontand RT atyour endDOMSall notesfrom eachcontact goeshere as wellClaimformYou need tosubmit oneof these forscenario A orBASpecific type oftask ; when weneed help fromback office toresolveNo progresson shippinglabelHas been 10 fulldays with nofurther scansfrom when thelabel wascreatedManualChargeCharge to customersoriginal form ofpayment failedOrthey were refundedfor an LDS but wasstill sent the itemafter refund issuedIncorrectItemDoesn't requirea task ;customer hasrecieved wrongitemWSEPackage outbound,recieved bycustomer and partof the orders eithermissing or incorrecttaskAn instance inwhich we needhelp from backoffice to research& resolvecustomer issuesTopicAdd thiswith yournotes ingladlyGiveXTo viewsite creditinfoProductGuideHokaguideManualRefundIf the creditback to acustomer'soriginal form ofpayment failedWebmailWhere yougo to locatetrackingnumbers forreturnsnoteWhenprocessing arefund for aWSE,LDS,or. UPRLDSCan disputedenied UPSclaims fordelivered itemsthrough the UPSclaims centerUnprocessedReturnNo trackingmovementafter initialscan in 7daysTheWeekAheadTo keep up onall brandsweeklypromotionsand discountsPitneyBowsFor trackingECOMMERCEorders/returnsSIQForenteringa claimPasswordstatePayment errorson their accountwhere you standnew card info toTier 2BTotal price is$300 or lessw/no historyof LDS & nosignatureArchiver If a customerisn't sure if theirsubscribed toany of ourbrand emailsShortShipmentShipment ismissing partof the orderfor a specifictracking #RetailReturnOrdernumber hasRA in frontand RT atyour endDOMSall notesfrom eachcontact goeshere as wellClaimformYou need tosubmit oneof these forscenario A orBASpecific type oftask ; when weneed help fromback office toresolveNo progresson shippinglabelHas been 10 fulldays with nofurther scansfrom when thelabel wascreatedManualChargeCharge to customersoriginal form ofpayment failedOrthey were refundedfor an LDS but wasstill sent the itemafter refund issuedIncorrectItemDoesn't requirea task ;customer hasrecieved wrongitemWSEPackage outbound,recieved bycustomer and partof the orders eithermissing or incorrecttaskAn instance inwhich we needhelp from backoffice to research& resolvecustomer issuesTopicAdd thiswith yournotes ingladlyGiveXTo viewsite creditinfoProductGuideHokaguideManualRefundIf the creditback to acustomer'soriginal form ofpayment failedWebmailWhere yougo to locatetrackingnumbers forreturnsnoteWhenprocessing arefund for aWSE,LDS,or. UPR

Scenarios Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Can dispute denied UPS claims for delivered items through the UPS claims center
    LDS
  2. No tracking movement after initial scan in 7 days
    Unprocessed Return
  3. To keep up on all brands weekly promotions and discounts
    The Week Ahead
  4. For tracking ECOMMERCE orders/returns
    Pitney Bows
  5. For entering a claim
    SIQ
  6. Payment errors on their account where you stand new card info to Tier 2
    Passwordstate
  7. Total price is $300 or less w/no history of LDS & no signature
    B
  8. If a customer isn't sure if their subscribed to any of our brand emails
    Archiver
  9. Shipment is missing part of the order for a specific tracking #
    Short Shipment
  10. Order number has RA in front and RT at your end
    Retail Return
  11. all notes from each contact goes here as well
    DOMS
  12. You need to submit one of these for scenario A or B
    Claim form
  13. Specific type of task ; when we need help from back office to resolve
    A
  14. Has been 10 full days with no further scans from when the label was created
    No progress on shipping label
  15. Charge to customers original form of payment failed Or they were refunded for an LDS but was still sent the item after refund issued
    Manual Charge
  16. Doesn't require a task ; customer has recieved wrong item
    Incorrect Item
  17. Package outbound, recieved by customer and part of the orders either missing or incorrect
    WSE
  18. An instance in which we need help from back office to research & resolve customer issues
    task
  19. Add this with your notes in gladly
    Topic
  20. To view site credit info
    GiveX
  21. Hoka guide
    Product Guide
  22. If the credit back to a customer's original form of payment failed
    Manual Refund
  23. Where you go to locate tracking numbers for returns
    Webmail
  24. When processing a refund for a WSE,LDS, or. UPR
    note