PasswordstatePayment errorson their accountwhere you standnew card info toTier 2taskAn instance inwhich we needhelp from backoffice to research& resolvecustomer issuesIncorrectItemDoesn't requirea task ;customer hasrecieved wrongitemRetailReturnOrdernumber hasRA in frontand RT atyour endNo progresson shippinglabelHas been 10 fulldays with nofurther scansfrom when thelabel wascreatedTopicAdd thiswith yournotes ingladlyShortShipmentShipment ismissing partof the orderfor a specifictracking #PitneyBowsFor trackingECOMMERCEorders/returnsnoteWhenprocessing arefund for aWSE,LDS,or. UPRDOMSall notesfrom eachcontact goeshere as wellUnprocessedReturnNo trackingmovementafter initialscan in 7daysArchiver If a customerisn't sure if theirsubscribed toany of ourbrand emailsBTotal price is$300 or lessw/no historyof LDS & nosignatureLDSCan disputedenied UPSclaims fordelivered itemsthrough the UPSclaims centerGiveXTo viewsite creditinfoWSEPackage outbound,recieved bycustomer and partof the orders eithermissing or incorrectProductGuideHokaguideManualRefundIf the creditback to acustomer'soriginal form ofpayment failedTheWeekAheadTo keep up onall brandsweeklypromotionsand discountsClaimformYou need tosubmit oneof these forscenario A orBWebmailWhere yougo to locatetrackingnumbers forreturnsSIQForenteringa claimASpecific type oftask ; when weneed help fromback office toresolveManualChargeCharge to customersoriginal form ofpayment failedOrthey were refundedfor an LDS but wasstill sent the itemafter refund issuedPasswordstatePayment errorson their accountwhere you standnew card info toTier 2taskAn instance inwhich we needhelp from backoffice to research& resolvecustomer issuesIncorrectItemDoesn't requirea task ;customer hasrecieved wrongitemRetailReturnOrdernumber hasRA in frontand RT atyour endNo progresson shippinglabelHas been 10 fulldays with nofurther scansfrom when thelabel wascreatedTopicAdd thiswith yournotes ingladlyShortShipmentShipment ismissing partof the orderfor a specifictracking #PitneyBowsFor trackingECOMMERCEorders/returnsnoteWhenprocessing arefund for aWSE,LDS,or. UPRDOMSall notesfrom eachcontact goeshere as wellUnprocessedReturnNo trackingmovementafter initialscan in 7daysArchiver If a customerisn't sure if theirsubscribed toany of ourbrand emailsBTotal price is$300 or lessw/no historyof LDS & nosignatureLDSCan disputedenied UPSclaims fordelivered itemsthrough the UPSclaims centerGiveXTo viewsite creditinfoWSEPackage outbound,recieved bycustomer and partof the orders eithermissing or incorrectProductGuideHokaguideManualRefundIf the creditback to acustomer'soriginal form ofpayment failedTheWeekAheadTo keep up onall brandsweeklypromotionsand discountsClaimformYou need tosubmit oneof these forscenario A orBWebmailWhere yougo to locatetrackingnumbers forreturnsSIQForenteringa claimASpecific type oftask ; when weneed help fromback office toresolveManualChargeCharge to customersoriginal form ofpayment failedOrthey were refundedfor an LDS but wasstill sent the itemafter refund issued

Scenarios Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Payment errors on their account where you stand new card info to Tier 2
    Passwordstate
  2. An instance in which we need help from back office to research & resolve customer issues
    task
  3. Doesn't require a task ; customer has recieved wrong item
    Incorrect Item
  4. Order number has RA in front and RT at your end
    Retail Return
  5. Has been 10 full days with no further scans from when the label was created
    No progress on shipping label
  6. Add this with your notes in gladly
    Topic
  7. Shipment is missing part of the order for a specific tracking #
    Short Shipment
  8. For tracking ECOMMERCE orders/returns
    Pitney Bows
  9. When processing a refund for a WSE,LDS, or. UPR
    note
  10. all notes from each contact goes here as well
    DOMS
  11. No tracking movement after initial scan in 7 days
    Unprocessed Return
  12. If a customer isn't sure if their subscribed to any of our brand emails
    Archiver
  13. Total price is $300 or less w/no history of LDS & no signature
    B
  14. Can dispute denied UPS claims for delivered items through the UPS claims center
    LDS
  15. To view site credit info
    GiveX
  16. Package outbound, recieved by customer and part of the orders either missing or incorrect
    WSE
  17. Hoka guide
    Product Guide
  18. If the credit back to a customer's original form of payment failed
    Manual Refund
  19. To keep up on all brands weekly promotions and discounts
    The Week Ahead
  20. You need to submit one of these for scenario A or B
    Claim form
  21. Where you go to locate tracking numbers for returns
    Webmail
  22. For entering a claim
    SIQ
  23. Specific type of task ; when we need help from back office to resolve
    A
  24. Charge to customers original form of payment failed Or they were refunded for an LDS but was still sent the item after refund issued
    Manual Charge