Set expectations Educate on Umbrella Took 3 deep breaths Had Mitel Issues/Called IT Did dishes on a break Set a positive intention for the day Drank more than 1 glass of water Send a photo of your WFH buddy Offer to bundle Home and Auto Callers last name starts with a 'V' Stretch Received a call regarding roof non- renewal Use Customer Care Process Help a team mate Do a policy review for a premium increase Go for a walk on break Offered flood on a phone call Acknowledge loyaly Send a GIF to a team member Best joke an insured has told you Added a coverage to a policy Received a customer compliment Send your supervisor a 100% phone call Home cook your lunch Set expectations Educate on Umbrella Took 3 deep breaths Had Mitel Issues/Called IT Did dishes on a break Set a positive intention for the day Drank more than 1 glass of water Send a photo of your WFH buddy Offer to bundle Home and Auto Callers last name starts with a 'V' Stretch Received a call regarding roof non- renewal Use Customer Care Process Help a team mate Do a policy review for a premium increase Go for a walk on break Offered flood on a phone call Acknowledge loyaly Send a GIF to a team member Best joke an insured has told you Added a coverage to a policy Received a customer compliment Send your supervisor a 100% phone call Home cook your lunch
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-Set expectations
O-Educate on Umbrella
G-Took 3 deep breaths
G-Had Mitel Issues/Called IT
I-Did dishes on a break
B-Set a positive intention for the day
B-Drank more than 1 glass of water
N-Send a photo of your WFH buddy
B-Offer to bundle Home and Auto
G-Callers last name starts with a 'V'
I-Stretch
O-Received a call regarding roof non-renewal
O-Use Customer Care Process
N-Help a team mate
B-Do a policy review for a premium increase
O-Go for a walk on break
I-Offered flood on a phone call
I-Acknowledge loyaly
B-Send a GIF to a team member
N-Best joke an insured has told you
I-Added a coverage to a policy
G-Received a customer compliment
N-Send your supervisor a 100% phone call
O-Home cook your lunch