Do a policy review for a premium increase Set expectations Help a team mate Offered flood on a phone call Acknowledge loyaly Send a photo of your WFH buddy Offer to bundle Home and Auto Took 3 deep breaths Callers last name starts with a 'V' Stretch Received a customer compliment Added a coverage to a policy Drank more than 1 glass of water Best joke an insured has told you Home cook your lunch Go for a walk on break Educate on Umbrella Send a GIF to a team member Send your supervisor a 100% phone call Set a positive intention for the day Use Customer Care Process Received a call regarding roof non- renewal Had Mitel Issues/Called IT Did dishes on a break Do a policy review for a premium increase Set expectations Help a team mate Offered flood on a phone call Acknowledge loyaly Send a photo of your WFH buddy Offer to bundle Home and Auto Took 3 deep breaths Callers last name starts with a 'V' Stretch Received a customer compliment Added a coverage to a policy Drank more than 1 glass of water Best joke an insured has told you Home cook your lunch Go for a walk on break Educate on Umbrella Send a GIF to a team member Send your supervisor a 100% phone call Set a positive intention for the day Use Customer Care Process Received a call regarding roof non- renewal Had Mitel Issues/Called IT Did dishes on a break
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-Do a policy review for a premium increase
G-Set expectations
N-Help a team mate
I-Offered flood on a phone call
I-Acknowledge loyaly
N-Send a photo of your WFH buddy
B-Offer to bundle Home and Auto
G-Took 3 deep breaths
G-Callers last name starts with a 'V'
I-Stretch
G-Received a customer compliment
I-Added a coverage to a policy
B-Drank more than 1 glass of water
N-Best joke an insured has told you
O-Home cook your lunch
O-Go for a walk on break
O-Educate on Umbrella
B-Send a GIF to a team member
N-Send your supervisor a 100% phone call
B-Set a positive intention for the day
O-Use Customer Care Process
O-Received a call regarding roof non-renewal
G-Had Mitel Issues/Called IT
I-Did dishes on a break