Set a positive intention for the day Offered flood on a phone call Best joke an insured has told you Callers last name starts with a 'V' Home cook your lunch Send a photo of your WFH buddy Offer to bundle Home and Auto Acknowledge loyaly Received a customer compliment Send your supervisor a 100% phone call Go for a walk on break Received a call regarding roof non- renewal Added a coverage to a policy Had Mitel Issues/Called IT Do a policy review for a premium increase Set expectations Did dishes on a break Drank more than 1 glass of water Took 3 deep breaths Use Customer Care Process Send a GIF to a team member Educate on Umbrella Help a team mate Stretch Set a positive intention for the day Offered flood on a phone call Best joke an insured has told you Callers last name starts with a 'V' Home cook your lunch Send a photo of your WFH buddy Offer to bundle Home and Auto Acknowledge loyaly Received a customer compliment Send your supervisor a 100% phone call Go for a walk on break Received a call regarding roof non- renewal Added a coverage to a policy Had Mitel Issues/Called IT Do a policy review for a premium increase Set expectations Did dishes on a break Drank more than 1 glass of water Took 3 deep breaths Use Customer Care Process Send a GIF to a team member Educate on Umbrella Help a team mate Stretch
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-Set a positive intention for the day
I-Offered flood on a phone call
N-Best joke an insured has told you
G-Callers last name starts with a 'V'
O-Home cook your lunch
N-Send a photo of your WFH buddy
B-Offer to bundle Home and Auto
I-Acknowledge loyaly
G-Received a customer compliment
N-Send your supervisor a 100% phone call
O-Go for a walk on break
O-Received a call regarding roof non-renewal
I-Added a coverage to a policy
G-Had Mitel Issues/Called IT
B-Do a policy review for a premium increase
G-Set expectations
I-Did dishes on a break
B-Drank more than 1 glass of water
G-Took 3 deep breaths
O-Use Customer Care Process
B-Send a GIF to a team member
O-Educate on Umbrella
N-Help a team mate
I-Stretch