Send a GIF to a team member Do a policy review for a premium increase Took 3 deep breaths Educate on Umbrella Offered flood on a phone call Set expectations Use Customer Care Process Added a coverage to a policy Callers last name starts with a 'V' Acknowledge loyaly Send your supervisor a 100% phone call Received a call regarding roof non- renewal Had Mitel Issues/Called IT Set a positive intention for the day Drank more than 1 glass of water Home cook your lunch Received a customer compliment Offer to bundle Home and Auto Help a team mate Send a photo of your WFH buddy Did dishes on a break Best joke an insured has told you Stretch Go for a walk on break Send a GIF to a team member Do a policy review for a premium increase Took 3 deep breaths Educate on Umbrella Offered flood on a phone call Set expectations Use Customer Care Process Added a coverage to a policy Callers last name starts with a 'V' Acknowledge loyaly Send your supervisor a 100% phone call Received a call regarding roof non- renewal Had Mitel Issues/Called IT Set a positive intention for the day Drank more than 1 glass of water Home cook your lunch Received a customer compliment Offer to bundle Home and Auto Help a team mate Send a photo of your WFH buddy Did dishes on a break Best joke an insured has told you Stretch Go for a walk on break
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-Send a GIF to a team member
B-Do a policy review for a premium increase
G-Took 3 deep breaths
O-Educate on Umbrella
I-Offered flood on a phone call
G-Set expectations
O-Use Customer Care Process
I-Added a coverage to a policy
G-Callers last name starts with a 'V'
I-Acknowledge loyaly
N-Send your supervisor a 100% phone call
O-Received a call regarding roof non-renewal
G-Had Mitel Issues/Called IT
B-Set a positive intention for the day
B-Drank more than 1 glass of water
O-Home cook your lunch
G-Received a customer compliment
B-Offer to bundle Home and Auto
N-Help a team mate
N-Send a photo of your WFH buddy
I-Did dishes on a break
N-Best joke an insured has told you
I-Stretch
O-Go for a walk on break