Took 3 deep breaths Added a coverage to a policy Send your supervisor a 100% phone call Had Mitel Issues/Called IT Best joke an insured has told you Send a GIF to a team member Received a call regarding roof non- renewal Drank more than 1 glass of water Educate on Umbrella Set expectations Offer to bundle Home and Auto Received a customer compliment Help a team mate Callers last name starts with a 'V' Home cook your lunch Did dishes on a break Set a positive intention for the day Send a photo of your WFH buddy Stretch Go for a walk on break Offered flood on a phone call Use Customer Care Process Acknowledge loyaly Do a policy review for a premium increase Took 3 deep breaths Added a coverage to a policy Send your supervisor a 100% phone call Had Mitel Issues/Called IT Best joke an insured has told you Send a GIF to a team member Received a call regarding roof non- renewal Drank more than 1 glass of water Educate on Umbrella Set expectations Offer to bundle Home and Auto Received a customer compliment Help a team mate Callers last name starts with a 'V' Home cook your lunch Did dishes on a break Set a positive intention for the day Send a photo of your WFH buddy Stretch Go for a walk on break Offered flood on a phone call Use Customer Care Process Acknowledge loyaly Do a policy review for a premium increase
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-Took 3 deep breaths
I-Added a coverage to a policy
N-Send your supervisor a 100% phone call
G-Had Mitel Issues/Called IT
N-Best joke an insured has told you
B-Send a GIF to a team member
O-Received a call regarding roof non-renewal
B-Drank more than 1 glass of water
O-Educate on Umbrella
G-Set expectations
B-Offer to bundle Home and Auto
G-Received a customer compliment
N-Help a team mate
G-Callers last name starts with a 'V'
O-Home cook your lunch
I-Did dishes on a break
B-Set a positive intention for the day
N-Send a photo of your WFH buddy
I-Stretch
O-Go for a walk on break
I-Offered flood on a phone call
O-Use Customer Care Process
I-Acknowledge loyaly
B-Do a policy review for a premium increase