Acknowledge loyaly Offer to bundle Home and Auto Offered flood on a phone call Go for a walk on break Set a positive intention for the day Set expectations Use Customer Care Process Had Mitel Issues/Called IT Did dishes on a break Received a customer compliment Send a photo of your WFH buddy Added a coverage to a policy Received a call regarding roof non- renewal Do a policy review for a premium increase Send a GIF to a team member Callers last name starts with a 'V' Help a team mate Drank more than 1 glass of water Home cook your lunch Best joke an insured has told you Stretch Took 3 deep breaths Send your supervisor a 100% phone call Educate on Umbrella Acknowledge loyaly Offer to bundle Home and Auto Offered flood on a phone call Go for a walk on break Set a positive intention for the day Set expectations Use Customer Care Process Had Mitel Issues/Called IT Did dishes on a break Received a customer compliment Send a photo of your WFH buddy Added a coverage to a policy Received a call regarding roof non- renewal Do a policy review for a premium increase Send a GIF to a team member Callers last name starts with a 'V' Help a team mate Drank more than 1 glass of water Home cook your lunch Best joke an insured has told you Stretch Took 3 deep breaths Send your supervisor a 100% phone call Educate on Umbrella
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-Acknowledge loyaly
B-Offer to bundle Home and Auto
I-Offered flood on a phone call
O-Go for a walk on break
B-Set a positive intention for the day
G-Set expectations
O-Use Customer Care Process
G-Had Mitel Issues/Called IT
I-Did dishes on a break
G-Received a customer compliment
N-Send a photo of your WFH buddy
I-Added a coverage to a policy
O-Received a call regarding roof non-renewal
B-Do a policy review for a premium increase
B-Send a GIF to a team member
G-Callers last name starts with a 'V'
N-Help a team mate
B-Drank more than 1 glass of water
O-Home cook your lunch
N-Best joke an insured has told you
I-Stretch
G-Took 3 deep breaths
N-Send your supervisor a 100% phone call
O-Educate on Umbrella