Use Customer Care Process Did dishes on a break Had Mitel Issues/Called IT Set expectations Send a photo of your WFH buddy Help a team mate Callers last name starts with a 'V' Best joke an insured has told you Go for a walk on break Home cook your lunch Drank more than 1 glass of water Send a GIF to a team member Acknowledge loyaly Took 3 deep breaths Received a call regarding roof non- renewal Do a policy review for a premium increase Offered flood on a phone call Received a customer compliment Added a coverage to a policy Send your supervisor a 100% phone call Offer to bundle Home and Auto Stretch Educate on Umbrella Set a positive intention for the day Use Customer Care Process Did dishes on a break Had Mitel Issues/Called IT Set expectations Send a photo of your WFH buddy Help a team mate Callers last name starts with a 'V' Best joke an insured has told you Go for a walk on break Home cook your lunch Drank more than 1 glass of water Send a GIF to a team member Acknowledge loyaly Took 3 deep breaths Received a call regarding roof non- renewal Do a policy review for a premium increase Offered flood on a phone call Received a customer compliment Added a coverage to a policy Send your supervisor a 100% phone call Offer to bundle Home and Auto Stretch Educate on Umbrella Set a positive intention for the day
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Use Customer Care Process
I-Did dishes on a break
G-Had Mitel Issues/Called IT
G-Set expectations
N-Send a photo of your WFH buddy
N-Help a team mate
G-Callers last name starts with a 'V'
N-Best joke an insured has told you
O-Go for a walk on break
O-Home cook your lunch
B-Drank more than 1 glass of water
B-Send a GIF to a team member
I-Acknowledge loyaly
G-Took 3 deep breaths
O-Received a call regarding roof non-renewal
B-Do a policy review for a premium increase
I-Offered flood on a phone call
G-Received a customer compliment
I-Added a coverage to a policy
N-Send your supervisor a 100% phone call
B-Offer to bundle Home and Auto
I-Stretch
O-Educate on Umbrella
B-Set a positive intention for the day