Use Customer Care Process Had Mitel Issues/Called IT Send your supervisor a 100% phone call Set a positive intention for the day Send a photo of your WFH buddy Acknowledge loyaly Best joke an insured has told you Go for a walk on break Educate on Umbrella Callers last name starts with a 'V' Set expectations Stretch Offered flood on a phone call Offer to bundle Home and Auto Help a team mate Home cook your lunch Did dishes on a break Drank more than 1 glass of water Send a GIF to a team member Received a customer compliment Took 3 deep breaths Received a call regarding roof non- renewal Do a policy review for a premium increase Added a coverage to a policy Use Customer Care Process Had Mitel Issues/Called IT Send your supervisor a 100% phone call Set a positive intention for the day Send a photo of your WFH buddy Acknowledge loyaly Best joke an insured has told you Go for a walk on break Educate on Umbrella Callers last name starts with a 'V' Set expectations Stretch Offered flood on a phone call Offer to bundle Home and Auto Help a team mate Home cook your lunch Did dishes on a break Drank more than 1 glass of water Send a GIF to a team member Received a customer compliment Took 3 deep breaths Received a call regarding roof non- renewal Do a policy review for a premium increase Added a coverage to a policy
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Use Customer Care Process
G-Had Mitel Issues/Called IT
N-Send your supervisor a 100% phone call
B-Set a positive intention for the day
N-Send a photo of your WFH buddy
I-Acknowledge loyaly
N-Best joke an insured has told you
O-Go for a walk on break
O-Educate on Umbrella
G-Callers last name starts with a 'V'
G-Set expectations
I-Stretch
I-Offered flood on a phone call
B-Offer to bundle Home and Auto
N-Help a team mate
O-Home cook your lunch
I-Did dishes on a break
B-Drank more than 1 glass of water
B-Send a GIF to a team member
G-Received a customer compliment
G-Took 3 deep breaths
O-Received a call regarding roof non-renewal
B-Do a policy review for a premium increase
I-Added a coverage to a policy