Educate on Umbrella Send your supervisor a 100% phone call Use Customer Care Process Acknowledge loyaly Did dishes on a break Send a photo of your WFH buddy Go for a walk on break Help a team mate Set a positive intention for the day Received a call regarding roof non- renewal Best joke an insured has told you Callers last name starts with a 'V' Set expectations Home cook your lunch Send a GIF to a team member Received a customer compliment Offered flood on a phone call Offer to bundle Home and Auto Took 3 deep breaths Drank more than 1 glass of water Had Mitel Issues/Called IT Stretch Added a coverage to a policy Do a policy review for a premium increase Educate on Umbrella Send your supervisor a 100% phone call Use Customer Care Process Acknowledge loyaly Did dishes on a break Send a photo of your WFH buddy Go for a walk on break Help a team mate Set a positive intention for the day Received a call regarding roof non- renewal Best joke an insured has told you Callers last name starts with a 'V' Set expectations Home cook your lunch Send a GIF to a team member Received a customer compliment Offered flood on a phone call Offer to bundle Home and Auto Took 3 deep breaths Drank more than 1 glass of water Had Mitel Issues/Called IT Stretch Added a coverage to a policy Do a policy review for a premium increase
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Educate on Umbrella
N-Send your supervisor a 100% phone call
O-Use Customer Care Process
I-Acknowledge loyaly
I-Did dishes on a break
N-Send a photo of your WFH buddy
O-Go for a walk on break
N-Help a team mate
B-Set a positive intention for the day
O-Received a call regarding roof non-renewal
N-Best joke an insured has told you
G-Callers last name starts with a 'V'
G-Set expectations
O-Home cook your lunch
B-Send a GIF to a team member
G-Received a customer compliment
I-Offered flood on a phone call
B-Offer to bundle Home and Auto
G-Took 3 deep breaths
B-Drank more than 1 glass of water
G-Had Mitel Issues/Called IT
I-Stretch
I-Added a coverage to a policy
B-Do a policy review for a premium increase