Customer asks for your name again Change- of- Address Customer is Moving to PA Emailed a Form Referred Someone to the Website Customer is eligible to restore Customer has to start credit Had to Ask Again for Complete Address Called Assist Verified Name Provided Correct Fee Verified Address/Secondary Call Transferred Out Have to Send a Notepad Used Locator De- escalated the call Faxed a Form Accessed Record No Record Found "Ring Back" Provided Correct TAT Customer is Elderly Provided Correct Form Company Calling for Employee or Vehicle Customer asks for your name again Change- of- Address Customer is Moving to PA Emailed a Form Referred Someone to the Website Customer is eligible to restore Customer has to start credit Had to Ask Again for Complete Address Called Assist Verified Name Provided Correct Fee Verified Address/Secondary Call Transferred Out Have to Send a Notepad Used Locator De- escalated the call Faxed a Form Accessed Record No Record Found "Ring Back" Provided Correct TAT Customer is Elderly Provided Correct Form Company Calling for Employee or Vehicle
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Customer asks for your name again
Change-of-Address
Customer is Moving to PA
Emailed a Form
Referred Someone to the Website
Customer is eligible to restore
Customer has to start credit
Had to Ask Again for Complete Address
Called Assist
Verified Name
Provided Correct Fee
Verified Address/Secondary
Call Transferred Out
Have to Send a Notepad
Used Locator
De-escalated the call
Faxed a Form
Accessed Record
No Record Found
"Ring Back"
Provided Correct TAT
Customer is Elderly
Provided Correct Form
Company Calling for Employee or Vehicle