Answeredmore than50 callsUsedpolitephrasesCustomersaid youwerehelpfulUsed thecustomersnameInformed acustomerabout theVIP programUsed acheerfulvoiceCustomertold youabout theirday/weekendLaughedwith acustomerDefused afrustratedcustomerOvercamea priceobjectionUsed acheerfulvoiceSaved acancellation10outboundcalls perhourWas puton hold byacustomerCompletedscript onall callsSaid"I hopeyou have agreat day!"Said "Ican helpyou withthat"1 aptperhourBookedaSewerSaid:"Thankyou forcalling"Made aco-workersdayApologized,showedempathy fora hold timeUpdated acustomersaddress/phonenumberDelivered5*ServiceAnsweredmore than50 callsUsedpolitephrasesCustomersaid youwerehelpfulUsed thecustomersnameInformed acustomerabout theVIP programUsed acheerfulvoiceCustomertold youabout theirday/weekendLaughedwith acustomerDefused afrustratedcustomerOvercamea priceobjectionUsed acheerfulvoiceSaved acancellation10outboundcalls perhourWas puton hold byacustomerCompletedscript onall callsSaid"I hopeyou have agreat day!"Said "Ican helpyou withthat"1 aptperhourBookedaSewerSaid:"Thankyou forcalling"Made aco-workersdayApologized,showedempathy fora hold timeUpdated acustomersaddress/phonenumberDelivered5*Service

Golden West Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answered more than 50 calls
  2. Used polite phrases
  3. Customer said you were helpful
  4. Used the customers name
  5. Informed a customer about the VIP program
  6. Used a cheerful voice
  7. Customer told you about their day/weekend
  8. Laughed with a customer
  9. Defused a frustrated customer
  10. Overcame a price objection
  11. Used a cheerful voice
  12. Saved a cancellation
  13. 10 outbound calls per hour
  14. Was put on hold by a customer
  15. Completed script on all calls
  16. Said "I hope you have a great day!"
  17. Said "I can help you with that"
  18. 1 apt per hour
  19. Booked a Sewer
  20. Said: "Thank you for calling"
  21. Made a co-workers day
  22. Apologized, showed empathy for a hold time
  23. Updated a customers address/phone number
  24. Delivered 5* Service