1 aptperhourSaved acancellationUsedpolitephrasesMade aco-workersdayInformed acustomerabout theVIP programBookedaSewerSaid"I hopeyou have agreat day!"Laughedwith acustomer10outboundcalls perhourUsed thecustomersnameSaid "Ican helpyou withthat"Said:"Thankyou forcalling"Apologized,showedempathy fora hold timeUsed acheerfulvoiceDefused afrustratedcustomerOvercamea priceobjectionCustomersaid youwerehelpfulUpdated acustomersaddress/phonenumberCompletedscript onall callsUsed acheerfulvoiceCustomertold youabout theirday/weekendWas puton hold byacustomerDelivered5*ServiceAnsweredmore than50 calls1 aptperhourSaved acancellationUsedpolitephrasesMade aco-workersdayInformed acustomerabout theVIP programBookedaSewerSaid"I hopeyou have agreat day!"Laughedwith acustomer10outboundcalls perhourUsed thecustomersnameSaid "Ican helpyou withthat"Said:"Thankyou forcalling"Apologized,showedempathy fora hold timeUsed acheerfulvoiceDefused afrustratedcustomerOvercamea priceobjectionCustomersaid youwerehelpfulUpdated acustomersaddress/phonenumberCompletedscript onall callsUsed acheerfulvoiceCustomertold youabout theirday/weekendWas puton hold byacustomerDelivered5*ServiceAnsweredmore than50 calls

Golden West Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 1 apt per hour
  2. Saved a cancellation
  3. Used polite phrases
  4. Made a co-workers day
  5. Informed a customer about the VIP program
  6. Booked a Sewer
  7. Said "I hope you have a great day!"
  8. Laughed with a customer
  9. 10 outbound calls per hour
  10. Used the customers name
  11. Said "I can help you with that"
  12. Said: "Thank you for calling"
  13. Apologized, showed empathy for a hold time
  14. Used a cheerful voice
  15. Defused a frustrated customer
  16. Overcame a price objection
  17. Customer said you were helpful
  18. Updated a customers address/phone number
  19. Completed script on all calls
  20. Used a cheerful voice
  21. Customer told you about their day/weekend
  22. Was put on hold by a customer
  23. Delivered 5* Service
  24. Answered more than 50 calls