Used thecustomersnameSaid"I hopeyou have agreat day!"1 aptperhourCompletedscript onall callsUpdated acustomersaddress/phonenumberUsed acheerfulvoiceWas puton hold byacustomerSaid "Ican helpyou withthat"Customertold youabout theirday/weekendSaid:"Thankyou forcalling"Informed acustomerabout theVIP programDefused afrustratedcustomerUsed acheerfulvoiceMade aco-workersdaySaved acancellationUsedpolitephrasesApologized,showedempathy fora hold time10outboundcalls perhourCustomersaid youwerehelpfulBookedaSewerAnsweredmore than50 callsLaughedwith acustomerOvercamea priceobjectionDelivered5*ServiceUsed thecustomersnameSaid"I hopeyou have agreat day!"1 aptperhourCompletedscript onall callsUpdated acustomersaddress/phonenumberUsed acheerfulvoiceWas puton hold byacustomerSaid "Ican helpyou withthat"Customertold youabout theirday/weekendSaid:"Thankyou forcalling"Informed acustomerabout theVIP programDefused afrustratedcustomerUsed acheerfulvoiceMade aco-workersdaySaved acancellationUsedpolitephrasesApologized,showedempathy fora hold time10outboundcalls perhourCustomersaid youwerehelpfulBookedaSewerAnsweredmore than50 callsLaughedwith acustomerOvercamea priceobjectionDelivered5*Service

Golden West Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Used the customers name
  2. Said "I hope you have a great day!"
  3. 1 apt per hour
  4. Completed script on all calls
  5. Updated a customers address/phone number
  6. Used a cheerful voice
  7. Was put on hold by a customer
  8. Said "I can help you with that"
  9. Customer told you about their day/weekend
  10. Said: "Thank you for calling"
  11. Informed a customer about the VIP program
  12. Defused a frustrated customer
  13. Used a cheerful voice
  14. Made a co-workers day
  15. Saved a cancellation
  16. Used polite phrases
  17. Apologized, showed empathy for a hold time
  18. 10 outbound calls per hour
  19. Customer said you were helpful
  20. Booked a Sewer
  21. Answered more than 50 calls
  22. Laughed with a customer
  23. Overcame a price objection
  24. Delivered 5* Service