Used a cheerful voice Booked a Sewer Customer told you about their day/weekend Apologized, showed empathy for a hold time Informed a customer about the VIP program 10 outbound calls per hour Updated a customers address/phone number Used polite phrases Completed script on all calls Answered more than 50 calls Was put on hold by a customer Said "I can help you with that" Defused a frustrated customer Laughed with a customer Customer said you were helpful Delivered 5* Service Said: "Thank you for calling" Used the customers name Said "I hope you have a great day!" Made a co- workers day Saved a cancellation Used a cheerful voice 1 apt per hour Overcame a price objection Used a cheerful voice Booked a Sewer Customer told you about their day/weekend Apologized, showed empathy for a hold time Informed a customer about the VIP program 10 outbound calls per hour Updated a customers address/phone number Used polite phrases Completed script on all calls Answered more than 50 calls Was put on hold by a customer Said "I can help you with that" Defused a frustrated customer Laughed with a customer Customer said you were helpful Delivered 5* Service Said: "Thank you for calling" Used the customers name Said "I hope you have a great day!" Made a co- workers day Saved a cancellation Used a cheerful voice 1 apt per hour Overcame a price objection
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Used a cheerful voice
Booked a Sewer
Customer told you about their day/weekend
Apologized, showed empathy for a hold time
Informed a customer about the VIP program
10 outbound calls per hour
Updated a customers address/phone number
Used polite phrases
Completed script on all calls
Answered more than 50 calls
Was put on hold by a customer
Said "I can help you with that"
Defused a frustrated customer
Laughed with a customer
Customer said you were helpful
Delivered 5* Service
Said:
"Thank you for calling"
Used the customers name
Said
"I hope you have a great day!"
Made a co-workers day
Saved a cancellation
Used a cheerful voice
1 apt per hour
Overcame a price objection