Used acheerfulvoiceBookedaSewerCustomertold youabout theirday/weekendApologized,showedempathy fora hold timeInformed acustomerabout theVIP program10outboundcalls perhourUpdated acustomersaddress/phonenumberUsedpolitephrasesCompletedscript onall callsAnsweredmore than50 callsWas puton hold byacustomerSaid "Ican helpyou withthat"Defused afrustratedcustomerLaughedwith acustomerCustomersaid youwerehelpfulDelivered5*ServiceSaid:"Thankyou forcalling"Used thecustomersnameSaid"I hopeyou have agreat day!"Made aco-workersdaySaved acancellationUsed acheerfulvoice1 aptperhourOvercamea priceobjectionUsed acheerfulvoiceBookedaSewerCustomertold youabout theirday/weekendApologized,showedempathy fora hold timeInformed acustomerabout theVIP program10outboundcalls perhourUpdated acustomersaddress/phonenumberUsedpolitephrasesCompletedscript onall callsAnsweredmore than50 callsWas puton hold byacustomerSaid "Ican helpyou withthat"Defused afrustratedcustomerLaughedwith acustomerCustomersaid youwerehelpfulDelivered5*ServiceSaid:"Thankyou forcalling"Used thecustomersnameSaid"I hopeyou have agreat day!"Made aco-workersdaySaved acancellationUsed acheerfulvoice1 aptperhourOvercamea priceobjection

Golden West Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used a cheerful voice
  2. Booked a Sewer
  3. Customer told you about their day/weekend
  4. Apologized, showed empathy for a hold time
  5. Informed a customer about the VIP program
  6. 10 outbound calls per hour
  7. Updated a customers address/phone number
  8. Used polite phrases
  9. Completed script on all calls
  10. Answered more than 50 calls
  11. Was put on hold by a customer
  12. Said "I can help you with that"
  13. Defused a frustrated customer
  14. Laughed with a customer
  15. Customer said you were helpful
  16. Delivered 5* Service
  17. Said: "Thank you for calling"
  18. Used the customers name
  19. Said "I hope you have a great day!"
  20. Made a co-workers day
  21. Saved a cancellation
  22. Used a cheerful voice
  23. 1 apt per hour
  24. Overcame a price objection