Overcame a price objection Said "I can help you with that" Apologized, showed empathy for a hold time Laughed with a customer Informed a customer about the VIP program Used polite phrases Completed script on all calls Customer said you were helpful Said "I hope you have a great day!" Customer told you about their day/weekend Saved a cancellation Used the customers name Delivered 5* Service Answered more than 50 calls 1 apt per hour Booked a Sewer Used a cheerful voice Updated a customers address/phone number Used a cheerful voice 10 outbound calls per hour Said: "Thank you for calling" Made a co- workers day Was put on hold by a customer Defused a frustrated customer Overcame a price objection Said "I can help you with that" Apologized, showed empathy for a hold time Laughed with a customer Informed a customer about the VIP program Used polite phrases Completed script on all calls Customer said you were helpful Said "I hope you have a great day!" Customer told you about their day/weekend Saved a cancellation Used the customers name Delivered 5* Service Answered more than 50 calls 1 apt per hour Booked a Sewer Used a cheerful voice Updated a customers address/phone number Used a cheerful voice 10 outbound calls per hour Said: "Thank you for calling" Made a co- workers day Was put on hold by a customer Defused a frustrated customer
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Overcame a price objection
Said "I can help you with that"
Apologized, showed empathy for a hold time
Laughed with a customer
Informed a customer about the VIP program
Used polite phrases
Completed script on all calls
Customer said you were helpful
Said
"I hope you have a great day!"
Customer told you about their day/weekend
Saved a cancellation
Used the customers name
Delivered 5* Service
Answered more than 50 calls
1 apt per hour
Booked a Sewer
Used a cheerful voice
Updated a customers address/phone number
Used a cheerful voice
10 outbound calls per hour
Said:
"Thank you for calling"
Made a co-workers day
Was put on hold by a customer
Defused a frustrated customer