Completedscript onall calls1 aptperhourSaved acancellationWas puton hold byacustomerAnsweredmore than50 callsUsed acheerfulvoiceCustomersaid youwerehelpfulDelivered5*ServiceCustomertold youabout theirday/weekendApologized,showedempathy fora hold timeSaid"I hopeyou have agreat day!"Laughedwith acustomerSaid:"Thankyou forcalling"Used acheerfulvoiceDefused afrustratedcustomerBookedaSewerUsedpolitephrasesUsed thecustomersnameSaid "Ican helpyou withthat"Updated acustomersaddress/phonenumberMade aco-workersdayInformed acustomerabout theVIP programOvercamea priceobjection10outboundcalls perhourCompletedscript onall calls1 aptperhourSaved acancellationWas puton hold byacustomerAnsweredmore than50 callsUsed acheerfulvoiceCustomersaid youwerehelpfulDelivered5*ServiceCustomertold youabout theirday/weekendApologized,showedempathy fora hold timeSaid"I hopeyou have agreat day!"Laughedwith acustomerSaid:"Thankyou forcalling"Used acheerfulvoiceDefused afrustratedcustomerBookedaSewerUsedpolitephrasesUsed thecustomersnameSaid "Ican helpyou withthat"Updated acustomersaddress/phonenumberMade aco-workersdayInformed acustomerabout theVIP programOvercamea priceobjection10outboundcalls perhour

Golden West Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed script on all calls
  2. 1 apt per hour
  3. Saved a cancellation
  4. Was put on hold by a customer
  5. Answered more than 50 calls
  6. Used a cheerful voice
  7. Customer said you were helpful
  8. Delivered 5* Service
  9. Customer told you about their day/weekend
  10. Apologized, showed empathy for a hold time
  11. Said "I hope you have a great day!"
  12. Laughed with a customer
  13. Said: "Thank you for calling"
  14. Used a cheerful voice
  15. Defused a frustrated customer
  16. Booked a Sewer
  17. Used polite phrases
  18. Used the customers name
  19. Said "I can help you with that"
  20. Updated a customers address/phone number
  21. Made a co-workers day
  22. Informed a customer about the VIP program
  23. Overcame a price objection
  24. 10 outbound calls per hour