Answered more than 50 calls Said "I hope you have a great day!" Overcame a price objection 10 outbound calls per hour Used the customers name Customer said you were helpful Made a co- workers day Said: "Thank you for calling" Laughed with a customer Apologized, showed empathy for a hold time Saved a cancellation Booked a Sewer Customer told you about their day/weekend 1 apt per hour Completed script on all calls Used a cheerful voice Was put on hold by a customer Updated a customers address/phone number Informed a customer about the VIP program Used polite phrases Delivered 5* Service Said "I can help you with that" Used a cheerful voice Defused a frustrated customer Answered more than 50 calls Said "I hope you have a great day!" Overcame a price objection 10 outbound calls per hour Used the customers name Customer said you were helpful Made a co- workers day Said: "Thank you for calling" Laughed with a customer Apologized, showed empathy for a hold time Saved a cancellation Booked a Sewer Customer told you about their day/weekend 1 apt per hour Completed script on all calls Used a cheerful voice Was put on hold by a customer Updated a customers address/phone number Informed a customer about the VIP program Used polite phrases Delivered 5* Service Said "I can help you with that" Used a cheerful voice Defused a frustrated customer
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Answered more than 50 calls
Said
"I hope you have a great day!"
Overcame a price objection
10 outbound calls per hour
Used the customers name
Customer said you were helpful
Made a co-workers day
Said:
"Thank you for calling"
Laughed with a customer
Apologized, showed empathy for a hold time
Saved a cancellation
Booked a Sewer
Customer told you about their day/weekend
1 apt per hour
Completed script on all calls
Used a cheerful voice
Was put on hold by a customer
Updated a customers address/phone number
Informed a customer about the VIP program
Used polite phrases
Delivered 5* Service
Said "I can help you with that"
Used a cheerful voice
Defused a frustrated customer