ExplainedEscrowAnalysisRequestto removePMIUsed AdminTool forpaymentconfirmationCalledAdvisoryLineDocumentRequestCancelledpaperlessstatementsCustomerMisappliedPaymentCalledInsuranceTeamEmailedPayoffQuoteAccountin CASpokewith NewCustomer6/1ConnectUs codeusedFastpayprocessedCalledTaxTeamAccountin OHMonitoringAccountAccountin INNewPurchase/RefinanceInquiryCompleted10 callsAccountin FLLienReleaseFollow UpSpoke to bothcustomer and3rd party onsame accountCATToolUsedCustomerrequestfor refundExplainedEscrowAnalysisRequestto removePMIUsed AdminTool forpaymentconfirmationCalledAdvisoryLineDocumentRequestCancelledpaperlessstatementsCustomerMisappliedPaymentCalledInsuranceTeamEmailedPayoffQuoteAccountin CASpokewith NewCustomer6/1ConnectUs codeusedFastpayprocessedCalledTaxTeamAccountin OHMonitoringAccountAccountin INNewPurchase/RefinanceInquiryCompleted10 callsAccountin FLLienReleaseFollow UpSpoke to bothcustomer and3rd party onsame accountCATToolUsedCustomerrequestfor refund

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
N
4
B
5
G
6
I
7
B
8
N
9
I
10
O
11
G
12
I
13
O
14
B
15
G
16
O
17
O
18
G
19
G
20
B
21
B
22
N
23
N
24
O
  1. I-Explained Escrow Analysis
  2. I-Request to remove PMI
  3. N-Used Admin Tool for payment confirmation
  4. B-Called Advisory Line
  5. G-Document Request
  6. I-Cancelled paperless statements
  7. B-Customer Misapplied Payment
  8. N-Called Insurance Team
  9. I-Emailed Payoff Quote
  10. O-Account in CA
  11. G-Spoke with New Customer 6/1
  12. I-Connect Us code used
  13. O-Fastpay processed
  14. B-Called Tax Team
  15. G-Account in OH
  16. O-Monitoring Account
  17. O-Account in IN
  18. G-New Purchase/ Refinance Inquiry
  19. G-Completed 10 calls
  20. B-Account in FL
  21. B-Lien Release Follow Up
  22. N-Spoke to both customer and 3rd party on same account
  23. N-CAT Tool Used
  24. O-Customer request for refund