Accountin INAccountin CANewPurchase/RefinanceInquiryMonitoringAccountCancelledpaperlessstatementsConnectUs codeusedEmailedPayoffQuoteFastpayprocessedAccountin FLCalledAdvisoryLineCATToolUsedUsed AdminTool forpaymentconfirmationAccountin OHCalledTaxTeamExplainedEscrowAnalysisCalledInsuranceTeamRequestto removePMIDocumentRequestSpokewith NewCustomer6/1LienReleaseFollow UpCompleted10 callsCustomerrequestfor refundSpoke to bothcustomer and3rd party onsame accountCustomerMisappliedPaymentAccountin INAccountin CANewPurchase/RefinanceInquiryMonitoringAccountCancelledpaperlessstatementsConnectUs codeusedEmailedPayoffQuoteFastpayprocessedAccountin FLCalledAdvisoryLineCATToolUsedUsed AdminTool forpaymentconfirmationAccountin OHCalledTaxTeamExplainedEscrowAnalysisCalledInsuranceTeamRequestto removePMIDocumentRequestSpokewith NewCustomer6/1LienReleaseFollow UpCompleted10 callsCustomerrequestfor refundSpoke to bothcustomer and3rd party onsame accountCustomerMisappliedPayment

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
G
4
O
5
I
6
I
7
I
8
O
9
B
10
B
11
N
12
N
13
G
14
B
15
I
16
N
17
I
18
G
19
G
20
B
21
G
22
O
23
N
24
B
  1. O-Account in IN
  2. O-Account in CA
  3. G-New Purchase/ Refinance Inquiry
  4. O-Monitoring Account
  5. I-Cancelled paperless statements
  6. I-Connect Us code used
  7. I-Emailed Payoff Quote
  8. O-Fastpay processed
  9. B-Account in FL
  10. B-Called Advisory Line
  11. N-CAT Tool Used
  12. N-Used Admin Tool for payment confirmation
  13. G-Account in OH
  14. B-Called Tax Team
  15. I-Explained Escrow Analysis
  16. N-Called Insurance Team
  17. I-Request to remove PMI
  18. G-Document Request
  19. G-Spoke with New Customer 6/1
  20. B-Lien Release Follow Up
  21. G-Completed 10 calls
  22. O-Customer request for refund
  23. N-Spoke to both customer and 3rd party on same account
  24. B-Customer Misapplied Payment