CustomerMisappliedPaymentRequestto removePMIConnectUs codeusedAccountin OHSpoke to bothcustomer and3rd party onsame accountCustomerrequestfor refundCancelledpaperlessstatementsExplainedEscrowAnalysisCompleted10 callsCalledAdvisoryLineCATToolUsedAccountin FLCalledInsuranceTeamDocumentRequestAccountin CAFastpayprocessedSpokewith NewCustomer6/1MonitoringAccountAccountin INLienReleaseFollow UpUsed AdminTool forpaymentconfirmationCalledTaxTeamEmailedPayoffQuoteNewPurchase/RefinanceInquiryCustomerMisappliedPaymentRequestto removePMIConnectUs codeusedAccountin OHSpoke to bothcustomer and3rd party onsame accountCustomerrequestfor refundCancelledpaperlessstatementsExplainedEscrowAnalysisCompleted10 callsCalledAdvisoryLineCATToolUsedAccountin FLCalledInsuranceTeamDocumentRequestAccountin CAFastpayprocessedSpokewith NewCustomer6/1MonitoringAccountAccountin INLienReleaseFollow UpUsed AdminTool forpaymentconfirmationCalledTaxTeamEmailedPayoffQuoteNewPurchase/RefinanceInquiry

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
I
4
G
5
N
6
O
7
I
8
I
9
G
10
B
11
N
12
B
13
N
14
G
15
O
16
O
17
G
18
O
19
O
20
B
21
N
22
B
23
I
24
G
  1. B-Customer Misapplied Payment
  2. I-Request to remove PMI
  3. I-Connect Us code used
  4. G-Account in OH
  5. N-Spoke to both customer and 3rd party on same account
  6. O-Customer request for refund
  7. I-Cancelled paperless statements
  8. I-Explained Escrow Analysis
  9. G-Completed 10 calls
  10. B-Called Advisory Line
  11. N-CAT Tool Used
  12. B-Account in FL
  13. N-Called Insurance Team
  14. G-Document Request
  15. O-Account in CA
  16. O-Fastpay processed
  17. G-Spoke with New Customer 6/1
  18. O-Monitoring Account
  19. O-Account in IN
  20. B-Lien Release Follow Up
  21. N-Used Admin Tool for payment confirmation
  22. B-Called Tax Team
  23. I-Emailed Payoff Quote
  24. G-New Purchase/ Refinance Inquiry