Spokewith NewCustomer6/1Accountin CAAccountin OHDocumentRequestLienReleaseFollow UpCATToolUsedAccountin FLCustomerrequestfor refundExplainedEscrowAnalysisAccountin INCalledAdvisoryLineCustomerMisappliedPaymentCompleted10 callsMonitoringAccountCancelledpaperlessstatementsCalledInsuranceTeamCalledTaxTeamRequestto removePMINewPurchase/RefinanceInquiryConnectUs codeusedFastpayprocessedUsed AdminTool forpaymentconfirmationEmailedPayoffQuoteSpoke to bothcustomer and3rd party onsame accountSpokewith NewCustomer6/1Accountin CAAccountin OHDocumentRequestLienReleaseFollow UpCATToolUsedAccountin FLCustomerrequestfor refundExplainedEscrowAnalysisAccountin INCalledAdvisoryLineCustomerMisappliedPaymentCompleted10 callsMonitoringAccountCancelledpaperlessstatementsCalledInsuranceTeamCalledTaxTeamRequestto removePMINewPurchase/RefinanceInquiryConnectUs codeusedFastpayprocessedUsed AdminTool forpaymentconfirmationEmailedPayoffQuoteSpoke to bothcustomer and3rd party onsame account

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
G
4
G
5
B
6
N
7
B
8
O
9
I
10
O
11
B
12
B
13
G
14
O
15
I
16
N
17
B
18
I
19
G
20
I
21
O
22
N
23
I
24
N
  1. G-Spoke with New Customer 6/1
  2. O-Account in CA
  3. G-Account in OH
  4. G-Document Request
  5. B-Lien Release Follow Up
  6. N-CAT Tool Used
  7. B-Account in FL
  8. O-Customer request for refund
  9. I-Explained Escrow Analysis
  10. O-Account in IN
  11. B-Called Advisory Line
  12. B-Customer Misapplied Payment
  13. G-Completed 10 calls
  14. O-Monitoring Account
  15. I-Cancelled paperless statements
  16. N-Called Insurance Team
  17. B-Called Tax Team
  18. I-Request to remove PMI
  19. G-New Purchase/ Refinance Inquiry
  20. I-Connect Us code used
  21. O-Fastpay processed
  22. N-Used Admin Tool for payment confirmation
  23. I-Emailed Payoff Quote
  24. N-Spoke to both customer and 3rd party on same account