Accountin CACancelledpaperlessstatementsUsed AdminTool forpaymentconfirmationAccountin INAccountin FLCompleted10 callsNewPurchase/RefinanceInquiryCATToolUsedCustomerrequestfor refundFastpayprocessedMonitoringAccountCustomerMisappliedPaymentDocumentRequestSpoke to bothcustomer and3rd party onsame accountCalledAdvisoryLineExplainedEscrowAnalysisLienReleaseFollow UpAccountin OHConnectUs codeusedSpokewith NewCustomer6/1CalledInsuranceTeamCalledTaxTeamEmailedPayoffQuoteRequestto removePMIAccountin CACancelledpaperlessstatementsUsed AdminTool forpaymentconfirmationAccountin INAccountin FLCompleted10 callsNewPurchase/RefinanceInquiryCATToolUsedCustomerrequestfor refundFastpayprocessedMonitoringAccountCustomerMisappliedPaymentDocumentRequestSpoke to bothcustomer and3rd party onsame accountCalledAdvisoryLineExplainedEscrowAnalysisLienReleaseFollow UpAccountin OHConnectUs codeusedSpokewith NewCustomer6/1CalledInsuranceTeamCalledTaxTeamEmailedPayoffQuoteRequestto removePMI

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
I
3
N
4
O
5
B
6
G
7
G
8
N
9
O
10
O
11
O
12
B
13
G
14
N
15
B
16
I
17
B
18
G
19
I
20
G
21
N
22
B
23
I
24
I
  1. O-Account in CA
  2. I-Cancelled paperless statements
  3. N-Used Admin Tool for payment confirmation
  4. O-Account in IN
  5. B-Account in FL
  6. G-Completed 10 calls
  7. G-New Purchase/ Refinance Inquiry
  8. N-CAT Tool Used
  9. O-Customer request for refund
  10. O-Fastpay processed
  11. O-Monitoring Account
  12. B-Customer Misapplied Payment
  13. G-Document Request
  14. N-Spoke to both customer and 3rd party on same account
  15. B-Called Advisory Line
  16. I-Explained Escrow Analysis
  17. B-Lien Release Follow Up
  18. G-Account in OH
  19. I-Connect Us code used
  20. G-Spoke with New Customer 6/1
  21. N-Called Insurance Team
  22. B-Called Tax Team
  23. I-Emailed Payoff Quote
  24. I-Request to remove PMI