Accountin OHDocumentRequestSpokewith NewCustomer6/1Spoke to bothcustomer and3rd party onsame accountExplainedEscrowAnalysisRequestto removePMICustomerMisappliedPaymentCompleted10 callsFastpayprocessedAccountin FLCustomerrequestfor refundMonitoringAccountCancelledpaperlessstatementsCalledInsuranceTeamCATToolUsedCalledTaxTeamNewPurchase/RefinanceInquiryEmailedPayoffQuoteConnectUs codeusedAccountin CALienReleaseFollow UpUsed AdminTool forpaymentconfirmationAccountin INCalledAdvisoryLineAccountin OHDocumentRequestSpokewith NewCustomer6/1Spoke to bothcustomer and3rd party onsame accountExplainedEscrowAnalysisRequestto removePMICustomerMisappliedPaymentCompleted10 callsFastpayprocessedAccountin FLCustomerrequestfor refundMonitoringAccountCancelledpaperlessstatementsCalledInsuranceTeamCATToolUsedCalledTaxTeamNewPurchase/RefinanceInquiryEmailedPayoffQuoteConnectUs codeusedAccountin CALienReleaseFollow UpUsed AdminTool forpaymentconfirmationAccountin INCalledAdvisoryLine

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
G
4
N
5
I
6
I
7
B
8
G
9
O
10
B
11
O
12
O
13
I
14
N
15
N
16
B
17
G
18
I
19
I
20
O
21
B
22
N
23
O
24
B
  1. G-Account in OH
  2. G-Document Request
  3. G-Spoke with New Customer 6/1
  4. N-Spoke to both customer and 3rd party on same account
  5. I-Explained Escrow Analysis
  6. I-Request to remove PMI
  7. B-Customer Misapplied Payment
  8. G-Completed 10 calls
  9. O-Fastpay processed
  10. B-Account in FL
  11. O-Customer request for refund
  12. O-Monitoring Account
  13. I-Cancelled paperless statements
  14. N-Called Insurance Team
  15. N-CAT Tool Used
  16. B-Called Tax Team
  17. G-New Purchase/ Refinance Inquiry
  18. I-Emailed Payoff Quote
  19. I-Connect Us code used
  20. O-Account in CA
  21. B-Lien Release Follow Up
  22. N-Used Admin Tool for payment confirmation
  23. O-Account in IN
  24. B-Called Advisory Line