ConnectUs codeusedSpoke to bothcustomer and3rd party onsame accountRequestto removePMIFastpayprocessedNewPurchase/RefinanceInquiryCalledAdvisoryLineAccountin INCalledTaxTeamAccountin FLCATToolUsedCalledInsuranceTeamUsed AdminTool forpaymentconfirmationEmailedPayoffQuoteCancelledpaperlessstatementsCompleted10 callsMonitoringAccountDocumentRequestCustomerMisappliedPaymentExplainedEscrowAnalysisCustomerrequestfor refundSpokewith NewCustomer6/1Accountin OHAccountin CALienReleaseFollow UpConnectUs codeusedSpoke to bothcustomer and3rd party onsame accountRequestto removePMIFastpayprocessedNewPurchase/RefinanceInquiryCalledAdvisoryLineAccountin INCalledTaxTeamAccountin FLCATToolUsedCalledInsuranceTeamUsed AdminTool forpaymentconfirmationEmailedPayoffQuoteCancelledpaperlessstatementsCompleted10 callsMonitoringAccountDocumentRequestCustomerMisappliedPaymentExplainedEscrowAnalysisCustomerrequestfor refundSpokewith NewCustomer6/1Accountin OHAccountin CALienReleaseFollow Up

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
I
4
O
5
G
6
B
7
O
8
B
9
B
10
N
11
N
12
N
13
I
14
I
15
G
16
O
17
G
18
B
19
I
20
O
21
G
22
G
23
O
24
B
  1. I-Connect Us code used
  2. N-Spoke to both customer and 3rd party on same account
  3. I-Request to remove PMI
  4. O-Fastpay processed
  5. G-New Purchase/ Refinance Inquiry
  6. B-Called Advisory Line
  7. O-Account in IN
  8. B-Called Tax Team
  9. B-Account in FL
  10. N-CAT Tool Used
  11. N-Called Insurance Team
  12. N-Used Admin Tool for payment confirmation
  13. I-Emailed Payoff Quote
  14. I-Cancelled paperless statements
  15. G-Completed 10 calls
  16. O-Monitoring Account
  17. G-Document Request
  18. B-Customer Misapplied Payment
  19. I-Explained Escrow Analysis
  20. O-Customer request for refund
  21. G-Spoke with New Customer 6/1
  22. G-Account in OH
  23. O-Account in CA
  24. B-Lien Release Follow Up