Accountin FLSpokewith NewCustomer6/1Accountin INUsed AdminTool forpaymentconfirmationCalledAdvisoryLineCustomerMisappliedPaymentSpoke to bothcustomer and3rd party onsame accountRequestto removePMIAccountin CALienReleaseFollow UpMonitoringAccountDocumentRequestNewPurchase/RefinanceInquiryCancelledpaperlessstatementsConnectUs codeusedCATToolUsedCompleted10 callsCalledInsuranceTeamFastpayprocessedEmailedPayoffQuoteCustomerrequestfor refundAccountin OHCalledTaxTeamExplainedEscrowAnalysisAccountin FLSpokewith NewCustomer6/1Accountin INUsed AdminTool forpaymentconfirmationCalledAdvisoryLineCustomerMisappliedPaymentSpoke to bothcustomer and3rd party onsame accountRequestto removePMIAccountin CALienReleaseFollow UpMonitoringAccountDocumentRequestNewPurchase/RefinanceInquiryCancelledpaperlessstatementsConnectUs codeusedCATToolUsedCompleted10 callsCalledInsuranceTeamFastpayprocessedEmailedPayoffQuoteCustomerrequestfor refundAccountin OHCalledTaxTeamExplainedEscrowAnalysis

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
O
4
N
5
B
6
B
7
N
8
I
9
O
10
B
11
O
12
G
13
G
14
I
15
I
16
N
17
G
18
N
19
O
20
I
21
O
22
G
23
B
24
I
  1. B-Account in FL
  2. G-Spoke with New Customer 6/1
  3. O-Account in IN
  4. N-Used Admin Tool for payment confirmation
  5. B-Called Advisory Line
  6. B-Customer Misapplied Payment
  7. N-Spoke to both customer and 3rd party on same account
  8. I-Request to remove PMI
  9. O-Account in CA
  10. B-Lien Release Follow Up
  11. O-Monitoring Account
  12. G-Document Request
  13. G-New Purchase/ Refinance Inquiry
  14. I-Cancelled paperless statements
  15. I-Connect Us code used
  16. N-CAT Tool Used
  17. G-Completed 10 calls
  18. N-Called Insurance Team
  19. O-Fastpay processed
  20. I-Emailed Payoff Quote
  21. O-Customer request for refund
  22. G-Account in OH
  23. B-Called Tax Team
  24. I-Explained Escrow Analysis