CustomerMisappliedPaymentCalledTaxTeamCalledAdvisoryLineAccountin FLDocumentRequestCancelledpaperlessstatementsUsed AdminTool forpaymentconfirmationLienReleaseFollow UpAccountin OHCalledInsuranceTeamCompleted10 callsSpoke to bothcustomer and3rd party onsame accountMonitoringAccountCATToolUsedSpokewith NewCustomer6/1NewPurchase/RefinanceInquiryExplainedEscrowAnalysisCustomerrequestfor refundRequestto removePMIFastpayprocessedConnectUs codeusedAccountin INAccountin CAEmailedPayoffQuoteCustomerMisappliedPaymentCalledTaxTeamCalledAdvisoryLineAccountin FLDocumentRequestCancelledpaperlessstatementsUsed AdminTool forpaymentconfirmationLienReleaseFollow UpAccountin OHCalledInsuranceTeamCompleted10 callsSpoke to bothcustomer and3rd party onsame accountMonitoringAccountCATToolUsedSpokewith NewCustomer6/1NewPurchase/RefinanceInquiryExplainedEscrowAnalysisCustomerrequestfor refundRequestto removePMIFastpayprocessedConnectUs codeusedAccountin INAccountin CAEmailedPayoffQuote

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
B
4
B
5
G
6
I
7
N
8
B
9
G
10
N
11
G
12
N
13
O
14
N
15
G
16
G
17
I
18
O
19
I
20
O
21
I
22
O
23
O
24
I
  1. B-Customer Misapplied Payment
  2. B-Called Tax Team
  3. B-Called Advisory Line
  4. B-Account in FL
  5. G-Document Request
  6. I-Cancelled paperless statements
  7. N-Used Admin Tool for payment confirmation
  8. B-Lien Release Follow Up
  9. G-Account in OH
  10. N-Called Insurance Team
  11. G-Completed 10 calls
  12. N-Spoke to both customer and 3rd party on same account
  13. O-Monitoring Account
  14. N-CAT Tool Used
  15. G-Spoke with New Customer 6/1
  16. G-New Purchase/ Refinance Inquiry
  17. I-Explained Escrow Analysis
  18. O-Customer request for refund
  19. I-Request to remove PMI
  20. O-Fastpay processed
  21. I-Connect Us code used
  22. O-Account in IN
  23. O-Account in CA
  24. I-Emailed Payoff Quote