Accountin INExplainedEscrowAnalysisFastpayprocessedSpoke to bothcustomer and3rd party onsame accountLienReleaseFollow UpCalledTaxTeamNewPurchase/RefinanceInquiryCancelledpaperlessstatementsSpokewith NewCustomer6/1Customerrequestfor refundAccountin CACompleted10 callsConnectUs codeusedRequestto removePMIDocumentRequestMonitoringAccountCalledInsuranceTeamCalledAdvisoryLineCustomerMisappliedPaymentAccountin OHCATToolUsedEmailedPayoffQuoteAccountin FLUsed AdminTool forpaymentconfirmationAccountin INExplainedEscrowAnalysisFastpayprocessedSpoke to bothcustomer and3rd party onsame accountLienReleaseFollow UpCalledTaxTeamNewPurchase/RefinanceInquiryCancelledpaperlessstatementsSpokewith NewCustomer6/1Customerrequestfor refundAccountin CACompleted10 callsConnectUs codeusedRequestto removePMIDocumentRequestMonitoringAccountCalledInsuranceTeamCalledAdvisoryLineCustomerMisappliedPaymentAccountin OHCATToolUsedEmailedPayoffQuoteAccountin FLUsed AdminTool forpaymentconfirmation

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
I
3
O
4
N
5
B
6
B
7
G
8
I
9
G
10
O
11
O
12
G
13
I
14
I
15
G
16
O
17
N
18
B
19
B
20
G
21
N
22
I
23
B
24
N
  1. O-Account in IN
  2. I-Explained Escrow Analysis
  3. O-Fastpay processed
  4. N-Spoke to both customer and 3rd party on same account
  5. B-Lien Release Follow Up
  6. B-Called Tax Team
  7. G-New Purchase/ Refinance Inquiry
  8. I-Cancelled paperless statements
  9. G-Spoke with New Customer 6/1
  10. O-Customer request for refund
  11. O-Account in CA
  12. G-Completed 10 calls
  13. I-Connect Us code used
  14. I-Request to remove PMI
  15. G-Document Request
  16. O-Monitoring Account
  17. N-Called Insurance Team
  18. B-Called Advisory Line
  19. B-Customer Misapplied Payment
  20. G-Account in OH
  21. N-CAT Tool Used
  22. I-Emailed Payoff Quote
  23. B-Account in FL
  24. N-Used Admin Tool for payment confirmation