Used TPPto locatemoreclaim infoQuestionsabout newclaim grid(TRELLIS)TINCHANGEAnsweredtheir ownquestionafter callingDUPLICATECLAIMCALLUsedScreenconnectCalled usinstead ofEAGLESOFTWatermarkIssueTrellisInstallUnauthorizedERRORDENTICALREPORTSARE LATERLInstall"I want totalk tosomeoneelse"customerdoesntknow theirCID #AnotherFREEspace :)Transferredcall todifferentdept.NeedsRegistrationforinsuranceDialpadIssuesrequestedLOTFSpeaking tothe actualDR. of thepracticeNeededassistancefrom T2 CASCODINGDuplicateClaimUsed RSSmonitor tolocate moreclaim infoUsed TPPto locatemoreclaim infoQuestionsabout newclaim grid(TRELLIS)TINCHANGEAnsweredtheir ownquestionafter callingDUPLICATECLAIMCALLUsedScreenconnectCalled usinstead ofEAGLESOFTWatermarkIssueTrellisInstallUnauthorizedERRORDENTICALREPORTSARE LATERLInstall"I want totalk tosomeoneelse"customerdoesntknow theirCID #AnotherFREEspace :)Transferredcall todifferentdept.NeedsRegistrationforinsuranceDialpadIssuesrequestedLOTFSpeaking tothe actualDR. of thepracticeNeededassistancefrom T2 CASCODINGDuplicateClaimUsed RSSmonitor tolocate moreclaim info

Customer Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
O
4
B
5
B
6
N
7
I
8
G
9
B
10
I
11
N
12
G
13
N
14
N
15
I
16
G
17
G
18
B
19
I
20
O
21
O
22
O
23
I
24
B
  1. O-Used TPP to locate more claim info
  2. G-Questions about new claim grid (TRELLIS)
  3. O-TIN CHANGE
  4. B-Answered their own question after calling
  5. B-DUPLICATE CLAIM CALL
  6. N-Used Screenconnect
  7. I-Called us instead of EAGLESOFT
  8. G-Watermark Issue
  9. B-Trellis Install
  10. I-Unauthorized ERROR
  11. N-DENTICAL REPORTS ARE LATE
  12. G-RL Install
  13. N-"I want to talk to someone else"
  14. N-customer doesnt know their CID #
  15. I-Another FREE space :)
  16. G-Transferred call to different dept.
  17. G-Needs Registration for insurance
  18. B-Dialpad Issues
  19. I-requested LOTF
  20. O-Speaking to the actual DR. of the practice
  21. O-Needed assistance from T2
  22. O-CAS CODING
  23. I-Duplicate Claim
  24. B-Used RSS monitor to locate more claim info