WatermarkIssueDENTICALREPORTSARE LATEAnsweredtheir ownquestionafter callingDUPLICATECLAIMCALLQuestionsabout newclaim grid(TRELLIS)Used RSSmonitor tolocate moreclaim infoSpeaking tothe actualDR. of thepracticeTransferredcall todifferentdept.TINCHANGENeededassistancefrom T2 UsedScreenconnectrequestedLOTFCASCODING"I want totalk tosomeoneelse"RLInstallDialpadIssuesAnotherFREEspace :)Used TPPto locatemoreclaim infoTrellisInstallcustomerdoesntknow theirCID #Called usinstead ofEAGLESOFTUnauthorizedERRORDuplicateClaimNeedsRegistrationforinsuranceWatermarkIssueDENTICALREPORTSARE LATEAnsweredtheir ownquestionafter callingDUPLICATECLAIMCALLQuestionsabout newclaim grid(TRELLIS)Used RSSmonitor tolocate moreclaim infoSpeaking tothe actualDR. of thepracticeTransferredcall todifferentdept.TINCHANGENeededassistancefrom T2 UsedScreenconnectrequestedLOTFCASCODING"I want totalk tosomeoneelse"RLInstallDialpadIssuesAnotherFREEspace :)Used TPPto locatemoreclaim infoTrellisInstallcustomerdoesntknow theirCID #Called usinstead ofEAGLESOFTUnauthorizedERRORDuplicateClaimNeedsRegistrationforinsurance

Customer Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
B
4
B
5
G
6
B
7
O
8
G
9
O
10
O
11
N
12
I
13
O
14
N
15
G
16
B
17
I
18
O
19
B
20
N
21
I
22
I
23
I
24
G
  1. G-Watermark Issue
  2. N-DENTICAL REPORTS ARE LATE
  3. B-Answered their own question after calling
  4. B-DUPLICATE CLAIM CALL
  5. G-Questions about new claim grid (TRELLIS)
  6. B-Used RSS monitor to locate more claim info
  7. O-Speaking to the actual DR. of the practice
  8. G-Transferred call to different dept.
  9. O-TIN CHANGE
  10. O-Needed assistance from T2
  11. N-Used Screenconnect
  12. I-requested LOTF
  13. O-CAS CODING
  14. N-"I want to talk to someone else"
  15. G-RL Install
  16. B-Dialpad Issues
  17. I-Another FREE space :)
  18. O-Used TPP to locate more claim info
  19. B-Trellis Install
  20. N-customer doesnt know their CID #
  21. I-Called us instead of EAGLESOFT
  22. I-Unauthorized ERROR
  23. I-Duplicate Claim
  24. G-Needs Registration for insurance