DUPLICATECLAIMCALLTransferredcall todifferentdept.WatermarkIssueDENTICALREPORTSARE LATENeedsRegistrationforinsuranceTrellisInstallRLInstallQuestionsabout newclaim grid(TRELLIS)Used RSSmonitor tolocate moreclaim infoAnsweredtheir ownquestionafter callingTINCHANGEUsed TPPto locatemoreclaim inforequestedLOTFCalled usinstead ofEAGLESOFT"I want totalk tosomeoneelse"DialpadIssuesCASCODINGUnauthorizedERRORAnotherFREEspace :)Speaking tothe actualDR. of thepracticecustomerdoesntknow theirCID #Neededassistancefrom T2 DuplicateClaimUsedScreenconnectDUPLICATECLAIMCALLTransferredcall todifferentdept.WatermarkIssueDENTICALREPORTSARE LATENeedsRegistrationforinsuranceTrellisInstallRLInstallQuestionsabout newclaim grid(TRELLIS)Used RSSmonitor tolocate moreclaim infoAnsweredtheir ownquestionafter callingTINCHANGEUsed TPPto locatemoreclaim inforequestedLOTFCalled usinstead ofEAGLESOFT"I want totalk tosomeoneelse"DialpadIssuesCASCODINGUnauthorizedERRORAnotherFREEspace :)Speaking tothe actualDR. of thepracticecustomerdoesntknow theirCID #Neededassistancefrom T2 DuplicateClaimUsedScreenconnect

Customer Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
G
4
N
5
G
6
B
7
G
8
G
9
B
10
B
11
O
12
O
13
I
14
I
15
N
16
B
17
O
18
I
19
I
20
O
21
N
22
O
23
I
24
N
  1. B-DUPLICATE CLAIM CALL
  2. G-Transferred call to different dept.
  3. G-Watermark Issue
  4. N-DENTICAL REPORTS ARE LATE
  5. G-Needs Registration for insurance
  6. B-Trellis Install
  7. G-RL Install
  8. G-Questions about new claim grid (TRELLIS)
  9. B-Used RSS monitor to locate more claim info
  10. B-Answered their own question after calling
  11. O-TIN CHANGE
  12. O-Used TPP to locate more claim info
  13. I-requested LOTF
  14. I-Called us instead of EAGLESOFT
  15. N-"I want to talk to someone else"
  16. B-Dialpad Issues
  17. O-CAS CODING
  18. I-Unauthorized ERROR
  19. I-Another FREE space :)
  20. O-Speaking to the actual DR. of the practice
  21. N-customer doesnt know their CID #
  22. O-Needed assistance from T2
  23. I-Duplicate Claim
  24. N-Used Screenconnect