CustomerRequest forRefund   CAT ToolUsed  Account inTX    CalledAdvisoryLine EmailedPayoff Quote   Spoke to bothcustomer and3rd party onsame account   New Purchase/RefinanceInquiry    Account inCA    Lien ReleaseFollow Up    CancelledPaperlessStatements   CustomerMisappliedPayment    CalledTax Team  Connect UsUsed    DocumentRequest    Accountin AZ  MonitoringAccount  FastpayProcessed  ExplainedEscrowAnalysis CalledInsurance Team    Completed10 Calls   Spokewith NewCustomer6/1 Request toRemove PMI   Used AdminTool forPaymentConfirmation  Accountin FL  CustomerRequest forRefund   CAT ToolUsed  Account inTX    CalledAdvisoryLine EmailedPayoff Quote   Spoke to bothcustomer and3rd party onsame account   New Purchase/RefinanceInquiry    Account inCA    Lien ReleaseFollow Up    CancelledPaperlessStatements   CustomerMisappliedPayment    CalledTax Team  Connect UsUsed    DocumentRequest    Accountin AZ  MonitoringAccount  FastpayProcessed  ExplainedEscrowAnalysis CalledInsurance Team    Completed10 Calls   Spokewith NewCustomer6/1 Request toRemove PMI   Used AdminTool forPaymentConfirmation  Accountin FL  

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer Request for Refund
  2. CAT Tool Used
  3. Account in TX
  4. Called Advisory Line
  5. Emailed Payoff Quote
  6. Spoke to both customer and 3rd party on same account
  7. New Purchase/ Refinance Inquiry
  8. Account in CA
  9. Lien Release Follow Up
  10. Cancelled Paperless Statements
  11. Customer Misapplied Payment
  12. Called Tax Team
  13. Connect Us Used
  14. Document Request
  15. Account in AZ
  16. Monitoring Account
  17. Fastpay Processed
  18. Explained Escrow Analysis
  19. Called Insurance Team
  20. Completed 10 Calls
  21. Spoke with New Customer 6/1
  22. Request to Remove PMI
  23. Used Admin Tool for Payment Confirmation
  24. Account in FL