CustomerMisappliedPayment    CalledTax Team  CancelledPaperlessStatements   Spoke to bothcustomer and3rd party onsame account   CalledInsurance Team    MonitoringAccount  Request toRemove PMI   Lien ReleaseFollow Up    CAT ToolUsed  DocumentRequest    Accountin AZ  Completed10 Calls   CustomerRequest forRefund   EmailedPayoff Quote   Used AdminTool forPaymentConfirmation  CalledAdvisoryLine New Purchase/RefinanceInquiry    Spokewith NewCustomer6/1 FastpayProcessed  Connect UsUsed    Accountin FL  Account inCA    Account inTX    ExplainedEscrowAnalysis CustomerMisappliedPayment    CalledTax Team  CancelledPaperlessStatements   Spoke to bothcustomer and3rd party onsame account   CalledInsurance Team    MonitoringAccount  Request toRemove PMI   Lien ReleaseFollow Up    CAT ToolUsed  DocumentRequest    Accountin AZ  Completed10 Calls   CustomerRequest forRefund   EmailedPayoff Quote   Used AdminTool forPaymentConfirmation  CalledAdvisoryLine New Purchase/RefinanceInquiry    Spokewith NewCustomer6/1 FastpayProcessed  Connect UsUsed    Accountin FL  Account inCA    Account inTX    ExplainedEscrowAnalysis 

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer Misapplied Payment
  2. Called Tax Team
  3. Cancelled Paperless Statements
  4. Spoke to both customer and 3rd party on same account
  5. Called Insurance Team
  6. Monitoring Account
  7. Request to Remove PMI
  8. Lien Release Follow Up
  9. CAT Tool Used
  10. Document Request
  11. Account in AZ
  12. Completed 10 Calls
  13. Customer Request for Refund
  14. Emailed Payoff Quote
  15. Used Admin Tool for Payment Confirmation
  16. Called Advisory Line
  17. New Purchase/ Refinance Inquiry
  18. Spoke with New Customer 6/1
  19. Fastpay Processed
  20. Connect Us Used
  21. Account in FL
  22. Account in CA
  23. Account in TX
  24. Explained Escrow Analysis