FastpayProcessed  New Purchase/RefinanceInquiry    CancelledPaperlessStatements   Spokewith NewCustomer6/1 MonitoringAccount  Accountin FL  CalledAdvisoryLine CAT ToolUsed  Used AdminTool forPaymentConfirmation  Completed10 Calls   CalledTax Team  Account inTX    Spoke to bothcustomer and3rd party onsame account   EmailedPayoff Quote   Request toRemove PMI   Connect UsUsed    ExplainedEscrowAnalysis Lien ReleaseFollow Up    CustomerMisappliedPayment    CalledInsurance Team    CustomerRequest forRefund   Accountin AZ  DocumentRequest    Account inCA    FastpayProcessed  New Purchase/RefinanceInquiry    CancelledPaperlessStatements   Spokewith NewCustomer6/1 MonitoringAccount  Accountin FL  CalledAdvisoryLine CAT ToolUsed  Used AdminTool forPaymentConfirmation  Completed10 Calls   CalledTax Team  Account inTX    Spoke to bothcustomer and3rd party onsame account   EmailedPayoff Quote   Request toRemove PMI   Connect UsUsed    ExplainedEscrowAnalysis Lien ReleaseFollow Up    CustomerMisappliedPayment    CalledInsurance Team    CustomerRequest forRefund   Accountin AZ  DocumentRequest    Account inCA    

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Fastpay Processed
  2. New Purchase/ Refinance Inquiry
  3. Cancelled Paperless Statements
  4. Spoke with New Customer 6/1
  5. Monitoring Account
  6. Account in FL
  7. Called Advisory Line
  8. CAT Tool Used
  9. Used Admin Tool for Payment Confirmation
  10. Completed 10 Calls
  11. Called Tax Team
  12. Account in TX
  13. Spoke to both customer and 3rd party on same account
  14. Emailed Payoff Quote
  15. Request to Remove PMI
  16. Connect Us Used
  17. Explained Escrow Analysis
  18. Lien Release Follow Up
  19. Customer Misapplied Payment
  20. Called Insurance Team
  21. Customer Request for Refund
  22. Account in AZ
  23. Document Request
  24. Account in CA