CustomerMisappliedPayment    Completed10 Calls   ExplainedEscrowAnalysis Spokewith NewCustomer6/1 New Purchase/RefinanceInquiry    CalledInsurance Team    CustomerRequest forRefund   Accountin FL  Connect UsUsed    CAT ToolUsed  CalledTax Team  DocumentRequest    CalledAdvisoryLine Spoke to bothcustomer and3rd party onsame account   Lien ReleaseFollow Up    CancelledPaperlessStatements   Used AdminTool forPaymentConfirmation  EmailedPayoff Quote   FastpayProcessed  Account inTX    MonitoringAccount  Account inCA    Request toRemove PMI   Accountin AZ  CustomerMisappliedPayment    Completed10 Calls   ExplainedEscrowAnalysis Spokewith NewCustomer6/1 New Purchase/RefinanceInquiry    CalledInsurance Team    CustomerRequest forRefund   Accountin FL  Connect UsUsed    CAT ToolUsed  CalledTax Team  DocumentRequest    CalledAdvisoryLine Spoke to bothcustomer and3rd party onsame account   Lien ReleaseFollow Up    CancelledPaperlessStatements   Used AdminTool forPaymentConfirmation  EmailedPayoff Quote   FastpayProcessed  Account inTX    MonitoringAccount  Account inCA    Request toRemove PMI   Accountin AZ  

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer Misapplied Payment
  2. Completed 10 Calls
  3. Explained Escrow Analysis
  4. Spoke with New Customer 6/1
  5. New Purchase/ Refinance Inquiry
  6. Called Insurance Team
  7. Customer Request for Refund
  8. Account in FL
  9. Connect Us Used
  10. CAT Tool Used
  11. Called Tax Team
  12. Document Request
  13. Called Advisory Line
  14. Spoke to both customer and 3rd party on same account
  15. Lien Release Follow Up
  16. Cancelled Paperless Statements
  17. Used Admin Tool for Payment Confirmation
  18. Emailed Payoff Quote
  19. Fastpay Processed
  20. Account in TX
  21. Monitoring Account
  22. Account in CA
  23. Request to Remove PMI
  24. Account in AZ