CancelledPaperlessStatements   CustomerMisappliedPayment    Spokewith NewCustomer6/1 FastpayProcessed  Used AdminTool forPaymentConfirmation  Connect UsUsed    ExplainedEscrowAnalysis Completed10 Calls   Lien ReleaseFollow Up    Accountin AZ  CalledTax Team  New Purchase/RefinanceInquiry    CalledInsurance Team    CustomerRequest forRefund   DocumentRequest    MonitoringAccount  Account inTX    CAT ToolUsed  Accountin FL  EmailedPayoff Quote   Request toRemove PMI   CalledAdvisoryLine Spoke to bothcustomer and3rd party onsame account   Account inCA    CancelledPaperlessStatements   CustomerMisappliedPayment    Spokewith NewCustomer6/1 FastpayProcessed  Used AdminTool forPaymentConfirmation  Connect UsUsed    ExplainedEscrowAnalysis Completed10 Calls   Lien ReleaseFollow Up    Accountin AZ  CalledTax Team  New Purchase/RefinanceInquiry    CalledInsurance Team    CustomerRequest forRefund   DocumentRequest    MonitoringAccount  Account inTX    CAT ToolUsed  Accountin FL  EmailedPayoff Quote   Request toRemove PMI   CalledAdvisoryLine Spoke to bothcustomer and3rd party onsame account   Account inCA    

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Cancelled Paperless Statements
  2. Customer Misapplied Payment
  3. Spoke with New Customer 6/1
  4. Fastpay Processed
  5. Used Admin Tool for Payment Confirmation
  6. Connect Us Used
  7. Explained Escrow Analysis
  8. Completed 10 Calls
  9. Lien Release Follow Up
  10. Account in AZ
  11. Called Tax Team
  12. New Purchase/ Refinance Inquiry
  13. Called Insurance Team
  14. Customer Request for Refund
  15. Document Request
  16. Monitoring Account
  17. Account in TX
  18. CAT Tool Used
  19. Account in FL
  20. Emailed Payoff Quote
  21. Request to Remove PMI
  22. Called Advisory Line
  23. Spoke to both customer and 3rd party on same account
  24. Account in CA