DocumentRequest    Accountin AZ  New Purchase/RefinanceInquiry    Accountin FL  Spoke to bothcustomer and3rd party onsame account   CalledAdvisoryLine Account inTX    Account inCA    Request toRemove PMI   CancelledPaperlessStatements   EmailedPayoff Quote   Spokewith NewCustomer6/1 CustomerMisappliedPayment    Completed10 Calls   CAT ToolUsed  Used AdminTool forPaymentConfirmation  FastpayProcessed  ExplainedEscrowAnalysis CustomerRequest forRefund   CalledTax Team  Lien ReleaseFollow Up    Connect UsUsed    MonitoringAccount  CalledInsurance Team    DocumentRequest    Accountin AZ  New Purchase/RefinanceInquiry    Accountin FL  Spoke to bothcustomer and3rd party onsame account   CalledAdvisoryLine Account inTX    Account inCA    Request toRemove PMI   CancelledPaperlessStatements   EmailedPayoff Quote   Spokewith NewCustomer6/1 CustomerMisappliedPayment    Completed10 Calls   CAT ToolUsed  Used AdminTool forPaymentConfirmation  FastpayProcessed  ExplainedEscrowAnalysis CustomerRequest forRefund   CalledTax Team  Lien ReleaseFollow Up    Connect UsUsed    MonitoringAccount  CalledInsurance Team    

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Document Request
  2. Account in AZ
  3. New Purchase/ Refinance Inquiry
  4. Account in FL
  5. Spoke to both customer and 3rd party on same account
  6. Called Advisory Line
  7. Account in TX
  8. Account in CA
  9. Request to Remove PMI
  10. Cancelled Paperless Statements
  11. Emailed Payoff Quote
  12. Spoke with New Customer 6/1
  13. Customer Misapplied Payment
  14. Completed 10 Calls
  15. CAT Tool Used
  16. Used Admin Tool for Payment Confirmation
  17. Fastpay Processed
  18. Explained Escrow Analysis
  19. Customer Request for Refund
  20. Called Tax Team
  21. Lien Release Follow Up
  22. Connect Us Used
  23. Monitoring Account
  24. Called Insurance Team