New Purchase/RefinanceInquiry    Used AdminTool forPaymentConfirmation  Accountin FL  CustomerRequest forRefund   Spokewith NewCustomer6/1 CustomerMisappliedPayment    Spoke to bothcustomer and3rd party onsame account   Accountin AZ  CalledInsurance Team    Lien ReleaseFollow Up    ExplainedEscrowAnalysis Account inTX    Connect UsUsed    CalledTax Team  MonitoringAccount  CAT ToolUsed  CalledAdvisoryLine Account inCA    Request toRemove PMI   FastpayProcessed  Completed10 Calls   CancelledPaperlessStatements   DocumentRequest    EmailedPayoff Quote   New Purchase/RefinanceInquiry    Used AdminTool forPaymentConfirmation  Accountin FL  CustomerRequest forRefund   Spokewith NewCustomer6/1 CustomerMisappliedPayment    Spoke to bothcustomer and3rd party onsame account   Accountin AZ  CalledInsurance Team    Lien ReleaseFollow Up    ExplainedEscrowAnalysis Account inTX    Connect UsUsed    CalledTax Team  MonitoringAccount  CAT ToolUsed  CalledAdvisoryLine Account inCA    Request toRemove PMI   FastpayProcessed  Completed10 Calls   CancelledPaperlessStatements   DocumentRequest    EmailedPayoff Quote   

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. New Purchase/ Refinance Inquiry
  2. Used Admin Tool for Payment Confirmation
  3. Account in FL
  4. Customer Request for Refund
  5. Spoke with New Customer 6/1
  6. Customer Misapplied Payment
  7. Spoke to both customer and 3rd party on same account
  8. Account in AZ
  9. Called Insurance Team
  10. Lien Release Follow Up
  11. Explained Escrow Analysis
  12. Account in TX
  13. Connect Us Used
  14. Called Tax Team
  15. Monitoring Account
  16. CAT Tool Used
  17. Called Advisory Line
  18. Account in CA
  19. Request to Remove PMI
  20. Fastpay Processed
  21. Completed 10 Calls
  22. Cancelled Paperless Statements
  23. Document Request
  24. Emailed Payoff Quote