CalledInsurance Team    FastpayProcessed  New Purchase/RefinanceInquiry    Request toRemove PMI   CustomerMisappliedPayment    Account inTX    MonitoringAccount  CalledTax Team  Lien ReleaseFollow Up    Connect UsUsed    DocumentRequest    EmailedPayoff Quote   Spoke to bothcustomer and3rd party onsame account   ExplainedEscrowAnalysis Used AdminTool forPaymentConfirmation  Accountin FL  CAT ToolUsed  CustomerRequest forRefund   CalledAdvisoryLine Account inCA    Accountin AZ  CancelledPaperlessStatements   Completed10 Calls   Spokewith NewCustomer6/1 CalledInsurance Team    FastpayProcessed  New Purchase/RefinanceInquiry    Request toRemove PMI   CustomerMisappliedPayment    Account inTX    MonitoringAccount  CalledTax Team  Lien ReleaseFollow Up    Connect UsUsed    DocumentRequest    EmailedPayoff Quote   Spoke to bothcustomer and3rd party onsame account   ExplainedEscrowAnalysis Used AdminTool forPaymentConfirmation  Accountin FL  CAT ToolUsed  CustomerRequest forRefund   CalledAdvisoryLine Account inCA    Accountin AZ  CancelledPaperlessStatements   Completed10 Calls   Spokewith NewCustomer6/1 

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Called Insurance Team
  2. Fastpay Processed
  3. New Purchase/ Refinance Inquiry
  4. Request to Remove PMI
  5. Customer Misapplied Payment
  6. Account in TX
  7. Monitoring Account
  8. Called Tax Team
  9. Lien Release Follow Up
  10. Connect Us Used
  11. Document Request
  12. Emailed Payoff Quote
  13. Spoke to both customer and 3rd party on same account
  14. Explained Escrow Analysis
  15. Used Admin Tool for Payment Confirmation
  16. Account in FL
  17. CAT Tool Used
  18. Customer Request for Refund
  19. Called Advisory Line
  20. Account in CA
  21. Account in AZ
  22. Cancelled Paperless Statements
  23. Completed 10 Calls
  24. Spoke with New Customer 6/1