Request toRemove PMI   Spoke to bothcustomer and3rd party onsame account   CalledInsurance Team    CancelledPaperlessStatements   Lien ReleaseFollow Up    Spokewith NewCustomer6/1 FastpayProcessed  Account inCA    New Purchase/RefinanceInquiry    ExplainedEscrowAnalysis Accountin FL  DocumentRequest    CAT ToolUsed  CustomerRequest forRefund   EmailedPayoff Quote   CalledAdvisoryLine Accountin AZ  MonitoringAccount  Completed10 Calls   Connect UsUsed    CustomerMisappliedPayment    Account inTX    CalledTax Team  Used AdminTool forPaymentConfirmation  Request toRemove PMI   Spoke to bothcustomer and3rd party onsame account   CalledInsurance Team    CancelledPaperlessStatements   Lien ReleaseFollow Up    Spokewith NewCustomer6/1 FastpayProcessed  Account inCA    New Purchase/RefinanceInquiry    ExplainedEscrowAnalysis Accountin FL  DocumentRequest    CAT ToolUsed  CustomerRequest forRefund   EmailedPayoff Quote   CalledAdvisoryLine Accountin AZ  MonitoringAccount  Completed10 Calls   Connect UsUsed    CustomerMisappliedPayment    Account inTX    CalledTax Team  Used AdminTool forPaymentConfirmation  

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Request to Remove PMI
  2. Spoke to both customer and 3rd party on same account
  3. Called Insurance Team
  4. Cancelled Paperless Statements
  5. Lien Release Follow Up
  6. Spoke with New Customer 6/1
  7. Fastpay Processed
  8. Account in CA
  9. New Purchase/ Refinance Inquiry
  10. Explained Escrow Analysis
  11. Account in FL
  12. Document Request
  13. CAT Tool Used
  14. Customer Request for Refund
  15. Emailed Payoff Quote
  16. Called Advisory Line
  17. Account in AZ
  18. Monitoring Account
  19. Completed 10 Calls
  20. Connect Us Used
  21. Customer Misapplied Payment
  22. Account in TX
  23. Called Tax Team
  24. Used Admin Tool for Payment Confirmation