Connect UsUsed    DocumentRequest    New Purchase/RefinanceInquiry    EmailedPayoff Quote   CustomerRequest forRefund   Completed10 Calls   Account inTX    Lien ReleaseFollow Up    Request toRemove PMI   CancelledPaperlessStatements   Used AdminTool forPaymentConfirmation  CustomerMisappliedPayment    Accountin AZ  ExplainedEscrowAnalysis FastpayProcessed  CAT ToolUsed  MonitoringAccount  CalledTax Team  CalledAdvisoryLine Spoke to bothcustomer and3rd party onsame account   Accountin FL  Account inCA    CalledInsurance Team    Spokewith NewCustomer6/1 Connect UsUsed    DocumentRequest    New Purchase/RefinanceInquiry    EmailedPayoff Quote   CustomerRequest forRefund   Completed10 Calls   Account inTX    Lien ReleaseFollow Up    Request toRemove PMI   CancelledPaperlessStatements   Used AdminTool forPaymentConfirmation  CustomerMisappliedPayment    Accountin AZ  ExplainedEscrowAnalysis FastpayProcessed  CAT ToolUsed  MonitoringAccount  CalledTax Team  CalledAdvisoryLine Spoke to bothcustomer and3rd party onsame account   Accountin FL  Account inCA    CalledInsurance Team    Spokewith NewCustomer6/1 

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Connect Us Used
  2. Document Request
  3. New Purchase/ Refinance Inquiry
  4. Emailed Payoff Quote
  5. Customer Request for Refund
  6. Completed 10 Calls
  7. Account in TX
  8. Lien Release Follow Up
  9. Request to Remove PMI
  10. Cancelled Paperless Statements
  11. Used Admin Tool for Payment Confirmation
  12. Customer Misapplied Payment
  13. Account in AZ
  14. Explained Escrow Analysis
  15. Fastpay Processed
  16. CAT Tool Used
  17. Monitoring Account
  18. Called Tax Team
  19. Called Advisory Line
  20. Spoke to both customer and 3rd party on same account
  21. Account in FL
  22. Account in CA
  23. Called Insurance Team
  24. Spoke with New Customer 6/1