(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Client gave me a kudos
Took 5 property tax calls
7 clients had last name starting with the letter T
7 clients had 1st name starting with the letter S
Used affirmative statement like “I’d be happy to assist you with that” on 20 calls
Talked to a client with a June birthday
Talked to 5 clients that live in another state
Had a client call from another country
Assisted a CCRC Team member
Talked to a client with a famous person’s name
Used coffee bar
Entered every call B4 last break into activity log
Greeted each client with my name before lunch break
Client gave me a compliment
Made an appointment for a client
Posted a helpful Tip on Teams
Used senior during their assigned floor time
Asked “Is there anything else I can assist you with?” on 15 calls
Said “Thank you for your patience” on 10 straight calls
