AR80AccommodationDeniedConductedCall PullCompletedCoachingSessionTimelyCalibratedwith PeerAssistedw/FilingsQuestionListenedto 5callsNY IDCardResolvedIssue w/oPullingCallCoached3SpecialistsSpecialVerbiageCoachPSLChatPreventEscalationAboveSRTHandledEscalationRushedSystemInquireAssistedwith NJQuestionAssistedwith MIQuestionRushRewriteDeclineCallPullAssistedwith MAQuestionPreventedEscalationaboveCoachBillingQuestionAccommodationGrantedAssistedwithWalkupAR80AccommodationDeniedConductedCall PullCompletedCoachingSessionTimelyCalibratedwith PeerAssistedw/FilingsQuestionListenedto 5callsNY IDCardResolvedIssue w/oPullingCallCoached3SpecialistsSpecialVerbiageCoachPSLChatPreventEscalationAboveSRTHandledEscalationRushedSystemInquireAssistedwith NJQuestionAssistedwith MIQuestionRushRewriteDeclineCallPullAssistedwith MAQuestionPreventedEscalationaboveCoachBillingQuestionAccommodationGrantedAssistedwithWalkup

SRT Coach BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. AR80
  2. Accommodation Denied
  3. Conducted Call Pull
  4. Completed Coaching Session Timely
  5. Calibrated with Peer
  6. Assisted w/Filings Question
  7. Listened to 5 calls
  8. NY ID Card
  9. Resolved Issue w/o Pulling Call
  10. Coached 3 Specialists
  11. Special Verbiage
  12. Coach PSL Chat
  13. Prevent Escalation Above SRT
  14. Handled Escalation
  15. Rushed System Inquire
  16. Assisted with NJ Question
  17. Assisted with MI Question
  18. Rush Rewrite
  19. Decline Call Pull
  20. Assisted with MA Question
  21. Prevented Escalation above Coach
  22. Billing Question
  23. Accommodation Granted
  24. Assisted with Walkup