NY IDCardPreventEscalationAboveSRTCoached3SpecialistsAssistedwith NJQuestionAssistedw/FilingsQuestionListenedto 5callsCalibratedwith PeerSpecialVerbiageAR80ResolvedIssue w/oPullingCallAssistedwith MAQuestionDeclineCallPullCoachPSLChatBillingQuestionAssistedwith MIQuestionAssistedwithWalkupHandledEscalationAccommodationDeniedRushedSystemInquireAccommodationGrantedCompletedCoachingSessionTimelyRushRewritePreventedEscalationaboveCoachConductedCall PullNY IDCardPreventEscalationAboveSRTCoached3SpecialistsAssistedwith NJQuestionAssistedw/FilingsQuestionListenedto 5callsCalibratedwith PeerSpecialVerbiageAR80ResolvedIssue w/oPullingCallAssistedwith MAQuestionDeclineCallPullCoachPSLChatBillingQuestionAssistedwith MIQuestionAssistedwithWalkupHandledEscalationAccommodationDeniedRushedSystemInquireAccommodationGrantedCompletedCoachingSessionTimelyRushRewritePreventedEscalationaboveCoachConductedCall Pull

SRT Coach BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. NY ID Card
  2. Prevent Escalation Above SRT
  3. Coached 3 Specialists
  4. Assisted with NJ Question
  5. Assisted w/Filings Question
  6. Listened to 5 calls
  7. Calibrated with Peer
  8. Special Verbiage
  9. AR80
  10. Resolved Issue w/o Pulling Call
  11. Assisted with MA Question
  12. Decline Call Pull
  13. Coach PSL Chat
  14. Billing Question
  15. Assisted with MI Question
  16. Assisted with Walkup
  17. Handled Escalation
  18. Accommodation Denied
  19. Rushed System Inquire
  20. Accommodation Granted
  21. Completed Coaching Session Timely
  22. Rush Rewrite
  23. Prevented Escalation above Coach
  24. Conducted Call Pull