Coached3SpecialistsNY IDCardResolvedIssue w/oPullingCallDeclineCallPullConductedCall PullHandledEscalationCoachPSLChatPreventedEscalationaboveCoachAssistedwithWalkupAssistedwith MIQuestionRushedSystemInquireAccommodationGrantedSpecialVerbiageBillingQuestionAssistedwith MAQuestionCalibratedwith PeerAccommodationDeniedAR80Assistedwith NJQuestionPreventEscalationAboveSRTAssistedw/FilingsQuestionCompletedCoachingSessionTimelyRushRewriteListenedto 5callsCoached3SpecialistsNY IDCardResolvedIssue w/oPullingCallDeclineCallPullConductedCall PullHandledEscalationCoachPSLChatPreventedEscalationaboveCoachAssistedwithWalkupAssistedwith MIQuestionRushedSystemInquireAccommodationGrantedSpecialVerbiageBillingQuestionAssistedwith MAQuestionCalibratedwith PeerAccommodationDeniedAR80Assistedwith NJQuestionPreventEscalationAboveSRTAssistedw/FilingsQuestionCompletedCoachingSessionTimelyRushRewriteListenedto 5calls

SRT Coach BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Coached 3 Specialists
  2. NY ID Card
  3. Resolved Issue w/o Pulling Call
  4. Decline Call Pull
  5. Conducted Call Pull
  6. Handled Escalation
  7. Coach PSL Chat
  8. Prevented Escalation above Coach
  9. Assisted with Walkup
  10. Assisted with MI Question
  11. Rushed System Inquire
  12. Accommodation Granted
  13. Special Verbiage
  14. Billing Question
  15. Assisted with MA Question
  16. Calibrated with Peer
  17. Accommodation Denied
  18. AR80
  19. Assisted with NJ Question
  20. Prevent Escalation Above SRT
  21. Assisted w/Filings Question
  22. Completed Coaching Session Timely
  23. Rush Rewrite
  24. Listened to 5 calls