AssistedwithWalkupRushedSystemInquireBillingQuestionCoached3SpecialistsPreventEscalationAboveSRTPreventedEscalationaboveCoachConductedCall PullAssistedwith MIQuestionAssistedwith NJQuestionCoachPSLChatCompletedCoachingSessionTimelyAR80Assistedwith MAQuestionListenedto 5callsNY IDCardDeclineCallPullHandledEscalationSpecialVerbiageRushRewriteResolvedIssue w/oPullingCallAccommodationGrantedAccommodationDeniedCalibratedwith PeerAssistedw/FilingsQuestionAssistedwithWalkupRushedSystemInquireBillingQuestionCoached3SpecialistsPreventEscalationAboveSRTPreventedEscalationaboveCoachConductedCall PullAssistedwith MIQuestionAssistedwith NJQuestionCoachPSLChatCompletedCoachingSessionTimelyAR80Assistedwith MAQuestionListenedto 5callsNY IDCardDeclineCallPullHandledEscalationSpecialVerbiageRushRewriteResolvedIssue w/oPullingCallAccommodationGrantedAccommodationDeniedCalibratedwith PeerAssistedw/FilingsQuestion

SRT Coach BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assisted with Walkup
  2. Rushed System Inquire
  3. Billing Question
  4. Coached 3 Specialists
  5. Prevent Escalation Above SRT
  6. Prevented Escalation above Coach
  7. Conducted Call Pull
  8. Assisted with MI Question
  9. Assisted with NJ Question
  10. Coach PSL Chat
  11. Completed Coaching Session Timely
  12. AR80
  13. Assisted with MA Question
  14. Listened to 5 calls
  15. NY ID Card
  16. Decline Call Pull
  17. Handled Escalation
  18. Special Verbiage
  19. Rush Rewrite
  20. Resolved Issue w/o Pulling Call
  21. Accommodation Granted
  22. Accommodation Denied
  23. Calibrated with Peer
  24. Assisted w/Filings Question