HandledEscalationCalibratedwith PeerCompletedCoachingSessionTimelyAssistedwith NJQuestionSpecialVerbiageAccommodationDeniedListenedto 5callsAccommodationGrantedRushedSystemInquireNY IDCardConductedCall PullAssistedw/FilingsQuestionResolvedIssue w/oPullingCallDeclineCallPullBillingQuestionAssistedwith MAQuestionCoachPSLChatCoached3SpecialistsAR80PreventEscalationAboveSRTAssistedwithWalkupPreventedEscalationaboveCoachAssistedwith MIQuestionRushRewriteHandledEscalationCalibratedwith PeerCompletedCoachingSessionTimelyAssistedwith NJQuestionSpecialVerbiageAccommodationDeniedListenedto 5callsAccommodationGrantedRushedSystemInquireNY IDCardConductedCall PullAssistedw/FilingsQuestionResolvedIssue w/oPullingCallDeclineCallPullBillingQuestionAssistedwith MAQuestionCoachPSLChatCoached3SpecialistsAR80PreventEscalationAboveSRTAssistedwithWalkupPreventedEscalationaboveCoachAssistedwith MIQuestionRushRewrite

SRT Coach BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Handled Escalation
  2. Calibrated with Peer
  3. Completed Coaching Session Timely
  4. Assisted with NJ Question
  5. Special Verbiage
  6. Accommodation Denied
  7. Listened to 5 calls
  8. Accommodation Granted
  9. Rushed System Inquire
  10. NY ID Card
  11. Conducted Call Pull
  12. Assisted w/Filings Question
  13. Resolved Issue w/o Pulling Call
  14. Decline Call Pull
  15. Billing Question
  16. Assisted with MA Question
  17. Coach PSL Chat
  18. Coached 3 Specialists
  19. AR80
  20. Prevent Escalation Above SRT
  21. Assisted with Walkup
  22. Prevented Escalation above Coach
  23. Assisted with MI Question
  24. Rush Rewrite