ConductedCall PullAccommodationDeniedAssistedwith MAQuestionAccommodationGrantedSpecialVerbiagePreventEscalationAboveSRTCalibratedwith PeerAssistedwithWalkupResolvedIssue w/oPullingCallAR80PreventedEscalationaboveCoachAssistedwith MIQuestionHandledEscalationListenedto 5callsBillingQuestionAssistedw/FilingsQuestionCompletedCoachingSessionTimelyCoachPSLChatCoached3SpecialistsRushedSystemInquireDeclineCallPullRushRewriteAssistedwith NJQuestionNY IDCardConductedCall PullAccommodationDeniedAssistedwith MAQuestionAccommodationGrantedSpecialVerbiagePreventEscalationAboveSRTCalibratedwith PeerAssistedwithWalkupResolvedIssue w/oPullingCallAR80PreventedEscalationaboveCoachAssistedwith MIQuestionHandledEscalationListenedto 5callsBillingQuestionAssistedw/FilingsQuestionCompletedCoachingSessionTimelyCoachPSLChatCoached3SpecialistsRushedSystemInquireDeclineCallPullRushRewriteAssistedwith NJQuestionNY IDCard

SRT Coach BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Conducted Call Pull
  2. Accommodation Denied
  3. Assisted with MA Question
  4. Accommodation Granted
  5. Special Verbiage
  6. Prevent Escalation Above SRT
  7. Calibrated with Peer
  8. Assisted with Walkup
  9. Resolved Issue w/o Pulling Call
  10. AR80
  11. Prevented Escalation above Coach
  12. Assisted with MI Question
  13. Handled Escalation
  14. Listened to 5 calls
  15. Billing Question
  16. Assisted w/Filings Question
  17. Completed Coaching Session Timely
  18. Coach PSL Chat
  19. Coached 3 Specialists
  20. Rushed System Inquire
  21. Decline Call Pull
  22. Rush Rewrite
  23. Assisted with NJ Question
  24. NY ID Card