AccommodationDeniedHandledEscalationAR80PreventEscalationAboveSRTBillingQuestionAssistedwith NJQuestionListenedto 5callsResolvedIssue w/oPullingCallAccommodationGrantedSpecialVerbiageRushedSystemInquireConductedCall PullAssistedwith MIQuestionNY IDCardCoachPSLChatCompletedCoachingSessionTimelyAssistedwithWalkupCalibratedwith PeerAssistedw/FilingsQuestionAssistedwith MAQuestionDeclineCallPullRushRewritePreventedEscalationaboveCoachCoached3SpecialistsAccommodationDeniedHandledEscalationAR80PreventEscalationAboveSRTBillingQuestionAssistedwith NJQuestionListenedto 5callsResolvedIssue w/oPullingCallAccommodationGrantedSpecialVerbiageRushedSystemInquireConductedCall PullAssistedwith MIQuestionNY IDCardCoachPSLChatCompletedCoachingSessionTimelyAssistedwithWalkupCalibratedwith PeerAssistedw/FilingsQuestionAssistedwith MAQuestionDeclineCallPullRushRewritePreventedEscalationaboveCoachCoached3Specialists

SRT Coach BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Accommodation Denied
  2. Handled Escalation
  3. AR80
  4. Prevent Escalation Above SRT
  5. Billing Question
  6. Assisted with NJ Question
  7. Listened to 5 calls
  8. Resolved Issue w/o Pulling Call
  9. Accommodation Granted
  10. Special Verbiage
  11. Rushed System Inquire
  12. Conducted Call Pull
  13. Assisted with MI Question
  14. NY ID Card
  15. Coach PSL Chat
  16. Completed Coaching Session Timely
  17. Assisted with Walkup
  18. Calibrated with Peer
  19. Assisted w/Filings Question
  20. Assisted with MA Question
  21. Decline Call Pull
  22. Rush Rewrite
  23. Prevented Escalation above Coach
  24. Coached 3 Specialists