ResolvedIssue w/oPullingCallCalibratedwith PeerAssistedwith MIQuestionRushedSystemInquireAccommodationDeniedNY IDCardBillingQuestionDeclineCallPullAssistedwith NJQuestionAssistedwithWalkupPreventEscalationAboveSRTCoached3SpecialistsAssistedw/FilingsQuestionAR80CoachPSLChatSpecialVerbiageAccommodationGrantedRushRewritePreventedEscalationaboveCoachListenedto 5callsCompletedCoachingSessionTimelyConductedCall PullAssistedwith MAQuestionHandledEscalationResolvedIssue w/oPullingCallCalibratedwith PeerAssistedwith MIQuestionRushedSystemInquireAccommodationDeniedNY IDCardBillingQuestionDeclineCallPullAssistedwith NJQuestionAssistedwithWalkupPreventEscalationAboveSRTCoached3SpecialistsAssistedw/FilingsQuestionAR80CoachPSLChatSpecialVerbiageAccommodationGrantedRushRewritePreventedEscalationaboveCoachListenedto 5callsCompletedCoachingSessionTimelyConductedCall PullAssistedwith MAQuestionHandledEscalation

SRT Coach BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolved Issue w/o Pulling Call
  2. Calibrated with Peer
  3. Assisted with MI Question
  4. Rushed System Inquire
  5. Accommodation Denied
  6. NY ID Card
  7. Billing Question
  8. Decline Call Pull
  9. Assisted with NJ Question
  10. Assisted with Walkup
  11. Prevent Escalation Above SRT
  12. Coached 3 Specialists
  13. Assisted w/Filings Question
  14. AR80
  15. Coach PSL Chat
  16. Special Verbiage
  17. Accommodation Granted
  18. Rush Rewrite
  19. Prevented Escalation above Coach
  20. Listened to 5 calls
  21. Completed Coaching Session Timely
  22. Conducted Call Pull
  23. Assisted with MA Question
  24. Handled Escalation