DeclineCallPullAssistedwithWalkupRushRewriteConductedCall PullCoached3SpecialistsAccommodationDeniedAccommodationGrantedCompletedCoachingSessionTimelyCoachPSLChatAssistedwith NJQuestionAssistedw/FilingsQuestionCalibratedwith PeerBillingQuestionNY IDCardAR80RushedSystemInquireResolvedIssue w/oPullingCallPreventedEscalationaboveCoachAssistedwith MAQuestionPreventEscalationAboveSRTHandledEscalationAssistedwith MIQuestionListenedto 5callsSpecialVerbiageDeclineCallPullAssistedwithWalkupRushRewriteConductedCall PullCoached3SpecialistsAccommodationDeniedAccommodationGrantedCompletedCoachingSessionTimelyCoachPSLChatAssistedwith NJQuestionAssistedw/FilingsQuestionCalibratedwith PeerBillingQuestionNY IDCardAR80RushedSystemInquireResolvedIssue w/oPullingCallPreventedEscalationaboveCoachAssistedwith MAQuestionPreventEscalationAboveSRTHandledEscalationAssistedwith MIQuestionListenedto 5callsSpecialVerbiage

SRT Coach BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Decline Call Pull
  2. Assisted with Walkup
  3. Rush Rewrite
  4. Conducted Call Pull
  5. Coached 3 Specialists
  6. Accommodation Denied
  7. Accommodation Granted
  8. Completed Coaching Session Timely
  9. Coach PSL Chat
  10. Assisted with NJ Question
  11. Assisted w/Filings Question
  12. Calibrated with Peer
  13. Billing Question
  14. NY ID Card
  15. AR80
  16. Rushed System Inquire
  17. Resolved Issue w/o Pulling Call
  18. Prevented Escalation above Coach
  19. Assisted with MA Question
  20. Prevent Escalation Above SRT
  21. Handled Escalation
  22. Assisted with MI Question
  23. Listened to 5 calls
  24. Special Verbiage