Some cases need tobe excalated toInternal. If the accountis primary suspendedunder the suspensionflag Tier 4: HLI Grossnegligence, is this anurgent or standardescalation?If you determine thatthe account is'Remove untilpayment received'where do you get anMPL link from Nova?KindlyexplainFraud Tracein NovaFree!G has a primaryTier 3suspension +Chargebacksuspension, Doyou escalate it?Vicky ignored his host'srequest not to bring anyunauthorized guest to thelisting, and then theunauthorized guest broughtby him committed aviolation. Can you considerthis is a strong Aggravtingfactor?Recap 3 finalactions inAppeal AccountSuspensionWorkflowProfile photomatch + Accountname match > canyou identify this asa Duplicateaccount?What is anexample of anon qualifyingaggravatingproperty theft inminor reactive?Shared paymentInstrument but noother virtual orpresence signalshared. Can this beconsidered a Strongsignal or Medium?DOB matchbetween user &Bad actor. Is thisa strong or amedium signal?G has aprimary Tier 3 +Tier 4suspension.Can you handlethis?For ConnectedAccounts WF,what's the onlyviolationcategory do wehandle?If Guest A wasghosted, and tried tocreate another accountto still use Airbnb, doesthis meet the StrongAggravatingCircumventingRemoval?If your final action isAccount Removaland the accused hasan active reservationor is checking inwithin the next 24hours, what do youdo?The differencebetweenVirtual signalsand Presencesignals.Some cases need tobe excalated toInternal. If the accountis primary suspendedunder the suspensionflag Tier 4: HLI Grossnegligence, is this anurgent or standardescalation?If you determine thatthe account is'Remove untilpayment received'where do you get anMPL link from Nova?KindlyexplainFraud Tracein NovaFree!G has a primaryTier 3suspension +Chargebacksuspension, Doyou escalate it?Vicky ignored his host'srequest not to bring anyunauthorized guest to thelisting, and then theunauthorized guest broughtby him committed aviolation. Can you considerthis is a strong Aggravtingfactor?Recap 3 finalactions inAppeal AccountSuspensionWorkflowProfile photomatch + Accountname match > canyou identify this asa Duplicateaccount?What is anexample of anon qualifyingaggravatingproperty theft inminor reactive?Shared paymentInstrument but noother virtual orpresence signalshared. Can this beconsidered a Strongsignal or Medium?DOB matchbetween user &Bad actor. Is thisa strong or amedium signal?G has aprimary Tier 3 +Tier 4suspension.Can you handlethis?For ConnectedAccounts WF,what's the onlyviolationcategory do wehandle?If Guest A wasghosted, and tried tocreate another accountto still use Airbnb, doesthis meet the StrongAggravatingCircumventingRemoval?If your final action isAccount Removaland the accused hasan active reservationor is checking inwithin the next 24hours, what do youdo?The differencebetweenVirtual signalsand Presencesignals.

Recap Connected Account & Appeal Account Suspension - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Some cases need to be excalated to Internal. If the account is primary suspended under the suspension flag Tier 4: HLI Gross negligence, is this an urgent or standard escalation?
  2. If you determine that the account is 'Remove until payment received' where do you get an MPL link from Nova?
  3. Kindly explain Fraud Trace in Nova
  4. Free!
  5. G has a primary Tier 3 suspension + Chargeback suspension, Do you escalate it?
  6. Vicky ignored his host's request not to bring any unauthorized guest to the listing, and then the unauthorized guest brought by him committed a violation. Can you consider this is a strong Aggravting factor?
  7. Recap 3 final actions in Appeal Account Suspension Workflow
  8. Profile photo match + Account name match > can you identify this as a Duplicate account?
  9. What is an example of a non qualifying aggravating property theft in minor reactive?
  10. Shared payment Instrument but no other virtual or presence signal shared. Can this be considered a Strong signal or Medium?
  11. DOB match between user & Bad actor. Is this a strong or a medium signal?
  12. G has a primary Tier 3 + Tier 4 suspension. Can you handle this?
  13. For Connected Accounts WF, what's the only violation category do we handle?
  14. If Guest A was ghosted, and tried to create another account to still use Airbnb, does this meet the Strong Aggravating Circumventing Removal?
  15. If your final action is Account Removal and the accused has an active reservation or is checking in within the next 24 hours, what do you do?
  16. The difference between Virtual signals and Presence signals.