Invite themto do apreferredactivityLet themtake aminute tothemselvesEncouragea walkLoweryourvoiceRe-statewhat theyare sayingTalk aboutsomethingthey likeShowempathyEncourageuse ofcoping skillAsk,"Would ithelp if.."?Offer asolutionDistractthemTell them"I am herefor you"Avoidover-reactingRemovetheaudienceCallsomeoneelse forhelpActcalmGivepersonalspaceUsehumorRemindthem ofsomethingthey loveBerespectfulGivesomechoicesValidatetheirthoughtsUseactivelisteningDon't takeanythingfrom themInvite themto do apreferredactivityLet themtake aminute tothemselvesEncouragea walkLoweryourvoiceRe-statewhat theyare sayingTalk aboutsomethingthey likeShowempathyEncourageuse ofcoping skillAsk,"Would ithelp if.."?Offer asolutionDistractthemTell them"I am herefor you"Avoidover-reactingRemovetheaudienceCallsomeoneelse forhelpActcalmGivepersonalspaceUsehumorRemindthem ofsomethingthey loveBerespectfulGivesomechoicesValidatetheirthoughtsUseactivelisteningDon't takeanythingfrom them

De-escalation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Invite them to do a preferred activity
  2. Let them take a minute to themselves
  3. Encourage a walk
  4. Lower your voice
  5. Re-state what they are saying
  6. Talk about something they like
  7. Show empathy
  8. Encourage use of coping skill
  9. Ask, "Would it help if.."?
  10. Offer a solution
  11. Distract them
  12. Tell them "I am here for you"
  13. Avoid over-reacting
  14. Remove the audience
  15. Call someone else for help
  16. Act calm
  17. Give personal space
  18. Use humor
  19. Remind them of something they love
  20. Be respectful
  21. Give some choices
  22. Validate their thoughts
  23. Use active listening
  24. Don't take anything from them