De-escalation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Offer a solution
2. Validate their thoughts
3. Ask, "Would it help if.."?
4. Let them take a minute to themselves
5. Act calm
6. Tell them "I am here for you"
7. Call someone else for help
8. Give some choices
9. Use active listening
10. Show empathy
11. Avoid over-reacting
12. Lower your voice
13. Talk about something they like
14. Don't take anything from them
15. Remind them of something they love
16. Give personal space
17. Remove the audience
18. Re-state what they are saying
19. Be respectful
20. Use humor
21. Encourage use of coping skill
22. Invite them to do a preferred activity
23. Encourage a walk
24. Distract them