Invite themto do apreferredactivityRemovetheaudienceAsk,"Would ithelp if.."?Don't takeanythingfrom themEncouragea walkDistractthemAvoidover-reactingTalk aboutsomethingthey likeRemindthem ofsomethingthey loveValidatetheirthoughtsUsehumorGivesomechoicesCallsomeoneelse forhelpRe-statewhat theyare sayingBerespectfulGivepersonalspaceLet themtake aminute tothemselvesUseactivelisteningActcalmOffer asolutionLoweryourvoiceTell them"I am herefor you"Encourageuse ofcoping skillShowempathyInvite themto do apreferredactivityRemovetheaudienceAsk,"Would ithelp if.."?Don't takeanythingfrom themEncouragea walkDistractthemAvoidover-reactingTalk aboutsomethingthey likeRemindthem ofsomethingthey loveValidatetheirthoughtsUsehumorGivesomechoicesCallsomeoneelse forhelpRe-statewhat theyare sayingBerespectfulGivepersonalspaceLet themtake aminute tothemselvesUseactivelisteningActcalmOffer asolutionLoweryourvoiceTell them"I am herefor you"Encourageuse ofcoping skillShowempathy

De-escalation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Invite them to do a preferred activity
  2. Remove the audience
  3. Ask, "Would it help if.."?
  4. Don't take anything from them
  5. Encourage a walk
  6. Distract them
  7. Avoid over-reacting
  8. Talk about something they like
  9. Remind them of something they love
  10. Validate their thoughts
  11. Use humor
  12. Give some choices
  13. Call someone else for help
  14. Re-state what they are saying
  15. Be respectful
  16. Give personal space
  17. Let them take a minute to themselves
  18. Use active listening
  19. Act calm
  20. Offer a solution
  21. Lower your voice
  22. Tell them "I am here for you"
  23. Encourage use of coping skill
  24. Show empathy