UseactivelisteningDon't takeanythingfrom themCallsomeoneelse forhelpOffer asolutionRe-statewhat theyare sayingAvoidover-reactingLoweryourvoiceBerespectfulTell them"I am herefor you"Let themtake aminute tothemselvesAsk,"Would ithelp if.."?GivepersonalspaceGivesomechoicesValidatetheirthoughtsActcalmEncourageuse ofcoping skillEncouragea walkRemindthem ofsomethingthey loveDistractthemRemovetheaudienceInvite themto do apreferredactivityUsehumorShowempathyTalk aboutsomethingthey likeUseactivelisteningDon't takeanythingfrom themCallsomeoneelse forhelpOffer asolutionRe-statewhat theyare sayingAvoidover-reactingLoweryourvoiceBerespectfulTell them"I am herefor you"Let themtake aminute tothemselvesAsk,"Would ithelp if.."?GivepersonalspaceGivesomechoicesValidatetheirthoughtsActcalmEncourageuse ofcoping skillEncouragea walkRemindthem ofsomethingthey loveDistractthemRemovetheaudienceInvite themto do apreferredactivityUsehumorShowempathyTalk aboutsomethingthey like

De-escalation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use active listening
  2. Don't take anything from them
  3. Call someone else for help
  4. Offer a solution
  5. Re-state what they are saying
  6. Avoid over-reacting
  7. Lower your voice
  8. Be respectful
  9. Tell them "I am here for you"
  10. Let them take a minute to themselves
  11. Ask, "Would it help if.."?
  12. Give personal space
  13. Give some choices
  14. Validate their thoughts
  15. Act calm
  16. Encourage use of coping skill
  17. Encourage a walk
  18. Remind them of something they love
  19. Distract them
  20. Remove the audience
  21. Invite them to do a preferred activity
  22. Use humor
  23. Show empathy
  24. Talk about something they like