DistractthemActcalmGivesomechoicesShowempathyTell them"I am herefor you"Avoidover-reactingValidatetheirthoughtsCallsomeoneelse forhelpLet themtake aminute tothemselvesRemovetheaudienceRemindthem ofsomethingthey loveAsk,"Would ithelp if.."?UsehumorUseactivelisteningOffer asolutionGivepersonalspaceRe-statewhat theyare sayingBerespectfulEncouragea walkDon't takeanythingfrom themLoweryourvoiceTalk aboutsomethingthey likeEncourageuse ofcoping skillInvite themto do apreferredactivityDistractthemActcalmGivesomechoicesShowempathyTell them"I am herefor you"Avoidover-reactingValidatetheirthoughtsCallsomeoneelse forhelpLet themtake aminute tothemselvesRemovetheaudienceRemindthem ofsomethingthey loveAsk,"Would ithelp if.."?UsehumorUseactivelisteningOffer asolutionGivepersonalspaceRe-statewhat theyare sayingBerespectfulEncouragea walkDon't takeanythingfrom themLoweryourvoiceTalk aboutsomethingthey likeEncourageuse ofcoping skillInvite themto do apreferredactivity

De-escalation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Distract them
  2. Act calm
  3. Give some choices
  4. Show empathy
  5. Tell them "I am here for you"
  6. Avoid over-reacting
  7. Validate their thoughts
  8. Call someone else for help
  9. Let them take a minute to themselves
  10. Remove the audience
  11. Remind them of something they love
  12. Ask, "Would it help if.."?
  13. Use humor
  14. Use active listening
  15. Offer a solution
  16. Give personal space
  17. Re-state what they are saying
  18. Be respectful
  19. Encourage a walk
  20. Don't take anything from them
  21. Lower your voice
  22. Talk about something they like
  23. Encourage use of coping skill
  24. Invite them to do a preferred activity