ActcalmTalk aboutsomethingthey likeOffer asolutionDon't takeanythingfrom themValidatetheirthoughtsUseactivelisteningInvite themto do apreferredactivityBerespectfulGivesomechoicesRemindthem ofsomethingthey loveDistractthemCallsomeoneelse forhelpEncouragea walkAvoidover-reactingRemovetheaudienceLet themtake aminute tothemselvesLoweryourvoiceRe-statewhat theyare sayingTell them"I am herefor you"GivepersonalspaceShowempathyUsehumorAsk,"Would ithelp if.."?Encourageuse ofcoping skillActcalmTalk aboutsomethingthey likeOffer asolutionDon't takeanythingfrom themValidatetheirthoughtsUseactivelisteningInvite themto do apreferredactivityBerespectfulGivesomechoicesRemindthem ofsomethingthey loveDistractthemCallsomeoneelse forhelpEncouragea walkAvoidover-reactingRemovetheaudienceLet themtake aminute tothemselvesLoweryourvoiceRe-statewhat theyare sayingTell them"I am herefor you"GivepersonalspaceShowempathyUsehumorAsk,"Would ithelp if.."?Encourageuse ofcoping skill

De-escalation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Act calm
  2. Talk about something they like
  3. Offer a solution
  4. Don't take anything from them
  5. Validate their thoughts
  6. Use active listening
  7. Invite them to do a preferred activity
  8. Be respectful
  9. Give some choices
  10. Remind them of something they love
  11. Distract them
  12. Call someone else for help
  13. Encourage a walk
  14. Avoid over-reacting
  15. Remove the audience
  16. Let them take a minute to themselves
  17. Lower your voice
  18. Re-state what they are saying
  19. Tell them "I am here for you"
  20. Give personal space
  21. Show empathy
  22. Use humor
  23. Ask, "Would it help if.."?
  24. Encourage use of coping skill