Encouragea walkAsk,"Would ithelp if.."?Re-statewhat theyare sayingUseactivelisteningShowempathyCallsomeoneelse forhelpGivepersonalspaceInvite themto do apreferredactivityUsehumorLet themtake aminute tothemselvesEncourageuse ofcoping skillActcalmValidatetheirthoughtsOffer asolutionRemovetheaudienceDistractthemTell them"I am herefor you"Don't takeanythingfrom themGivesomechoicesBerespectfulAvoidover-reactingLoweryourvoiceTalk aboutsomethingthey likeRemindthem ofsomethingthey loveEncouragea walkAsk,"Would ithelp if.."?Re-statewhat theyare sayingUseactivelisteningShowempathyCallsomeoneelse forhelpGivepersonalspaceInvite themto do apreferredactivityUsehumorLet themtake aminute tothemselvesEncourageuse ofcoping skillActcalmValidatetheirthoughtsOffer asolutionRemovetheaudienceDistractthemTell them"I am herefor you"Don't takeanythingfrom themGivesomechoicesBerespectfulAvoidover-reactingLoweryourvoiceTalk aboutsomethingthey likeRemindthem ofsomethingthey love

De-escalation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Encourage a walk
  2. Ask, "Would it help if.."?
  3. Re-state what they are saying
  4. Use active listening
  5. Show empathy
  6. Call someone else for help
  7. Give personal space
  8. Invite them to do a preferred activity
  9. Use humor
  10. Let them take a minute to themselves
  11. Encourage use of coping skill
  12. Act calm
  13. Validate their thoughts
  14. Offer a solution
  15. Remove the audience
  16. Distract them
  17. Tell them "I am here for you"
  18. Don't take anything from them
  19. Give some choices
  20. Be respectful
  21. Avoid over-reacting
  22. Lower your voice
  23. Talk about something they like
  24. Remind them of something they love