Remindthem ofsomethingthey loveUsehumorEncouragea walkTell them"I am herefor you"RemovetheaudienceActcalmRe-statewhat theyare sayingAvoidover-reactingOffer asolutionGivepersonalspaceUseactivelisteningDistractthemDon't takeanythingfrom themGivesomechoicesAsk,"Would ithelp if.."?Callsomeoneelse forhelpValidatetheirthoughtsLet themtake aminute tothemselvesBerespectfulShowempathyInvite themto do apreferredactivityTalk aboutsomethingthey likeEncourageuse ofcoping skillLoweryourvoiceRemindthem ofsomethingthey loveUsehumorEncouragea walkTell them"I am herefor you"RemovetheaudienceActcalmRe-statewhat theyare sayingAvoidover-reactingOffer asolutionGivepersonalspaceUseactivelisteningDistractthemDon't takeanythingfrom themGivesomechoicesAsk,"Would ithelp if.."?Callsomeoneelse forhelpValidatetheirthoughtsLet themtake aminute tothemselvesBerespectfulShowempathyInvite themto do apreferredactivityTalk aboutsomethingthey likeEncourageuse ofcoping skillLoweryourvoice

De-escalation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Remind them of something they love
  2. Use humor
  3. Encourage a walk
  4. Tell them "I am here for you"
  5. Remove the audience
  6. Act calm
  7. Re-state what they are saying
  8. Avoid over-reacting
  9. Offer a solution
  10. Give personal space
  11. Use active listening
  12. Distract them
  13. Don't take anything from them
  14. Give some choices
  15. Ask, "Would it help if.."?
  16. Call someone else for help
  17. Validate their thoughts
  18. Let them take a minute to themselves
  19. Be respectful
  20. Show empathy
  21. Invite them to do a preferred activity
  22. Talk about something they like
  23. Encourage use of coping skill
  24. Lower your voice