Tell them"I am herefor you"ShowempathyGivepersonalspaceUseactivelisteningActcalmOffer asolutionRemindthem ofsomethingthey loveLet themtake aminute tothemselvesValidatetheirthoughtsRemovetheaudienceRe-statewhat theyare sayingInvite themto do apreferredactivityGivesomechoicesAsk,"Would ithelp if.."?LoweryourvoiceBerespectfulCallsomeoneelse forhelpDon't takeanythingfrom themAvoidover-reactingEncourageuse ofcoping skillUsehumorDistractthemEncouragea walkTalk aboutsomethingthey likeTell them"I am herefor you"ShowempathyGivepersonalspaceUseactivelisteningActcalmOffer asolutionRemindthem ofsomethingthey loveLet themtake aminute tothemselvesValidatetheirthoughtsRemovetheaudienceRe-statewhat theyare sayingInvite themto do apreferredactivityGivesomechoicesAsk,"Would ithelp if.."?LoweryourvoiceBerespectfulCallsomeoneelse forhelpDon't takeanythingfrom themAvoidover-reactingEncourageuse ofcoping skillUsehumorDistractthemEncouragea walkTalk aboutsomethingthey like

De-escalation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tell them "I am here for you"
  2. Show empathy
  3. Give personal space
  4. Use active listening
  5. Act calm
  6. Offer a solution
  7. Remind them of something they love
  8. Let them take a minute to themselves
  9. Validate their thoughts
  10. Remove the audience
  11. Re-state what they are saying
  12. Invite them to do a preferred activity
  13. Give some choices
  14. Ask, "Would it help if.."?
  15. Lower your voice
  16. Be respectful
  17. Call someone else for help
  18. Don't take anything from them
  19. Avoid over-reacting
  20. Encourage use of coping skill
  21. Use humor
  22. Distract them
  23. Encourage a walk
  24. Talk about something they like