CustomerJourneyRetentionEscalationDataOmni-channel (multichannel)FrontlineStaffSurveyClosedLoopStakeholdersPlatformValueAddPostPandemicReportsUnstructuredDataSelfService50,000foot view(orsimilar)CXLandscapeCustomerCentricAnalyticsChatInAppCustomerExperienceAISilosPhoneCallCustomerLifeCycleUnsolicitedFeedbackChatbotEmailCustomerJourneyRetentionEscalationDataOmni-channel (multichannel)FrontlineStaffSurveyClosedLoopStakeholdersPlatformValueAddPostPandemicReportsUnstructuredDataSelfService50,000foot view(orsimilar)CXLandscapeCustomerCentricAnalyticsChatInAppCustomerExperienceAISilosPhoneCallCustomerLifeCycleUnsolicitedFeedbackChatbotEmail

CX Demo Day Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer Journey
  2. Retention
  3. Escalation
  4. Data
  5. Omni-channel (multichannel)
  6. Frontline Staff
  7. Survey
  8. Closed Loop
  9. Stakeholders
  10. Platform
  11. Value Add
  12. Post Pandemic
  13. Reports
  14. Unstructured Data
  15. Self Service
  16. 50,000 foot view (or similar)
  17. CX Landscape
  18. Customer Centric
  19. Analytics
  20. Chat
  21. In App
  22. Customer Experience
  23. AI
  24. Silos
  25. Phone Call
  26. Customer Life Cycle
  27. Unsolicited Feedback
  28. Chatbot
  29. Email