CustomerLifeCycleEscalationRetentionValueAddPlatformCustomerCentricDataStakeholdersOmni-channel (multichannel)EmailChatSilosAnalyticsUnstructuredData50,000foot view(orsimilar)FrontlineStaffSurveyCustomerExperienceReportsCustomerJourneySelfServicePostPandemicChatbotInAppCXLandscapeClosedLoopUnsolicitedFeedbackAIPhoneCallCustomerLifeCycleEscalationRetentionValueAddPlatformCustomerCentricDataStakeholdersOmni-channel (multichannel)EmailChatSilosAnalyticsUnstructuredData50,000foot view(orsimilar)FrontlineStaffSurveyCustomerExperienceReportsCustomerJourneySelfServicePostPandemicChatbotInAppCXLandscapeClosedLoopUnsolicitedFeedbackAIPhoneCall

CX Demo Day Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer Life Cycle
  2. Escalation
  3. Retention
  4. Value Add
  5. Platform
  6. Customer Centric
  7. Data
  8. Stakeholders
  9. Omni-channel (multichannel)
  10. Email
  11. Chat
  12. Silos
  13. Analytics
  14. Unstructured Data
  15. 50,000 foot view (or similar)
  16. Frontline Staff
  17. Survey
  18. Customer Experience
  19. Reports
  20. Customer Journey
  21. Self Service
  22. Post Pandemic
  23. Chatbot
  24. In App
  25. CX Landscape
  26. Closed Loop
  27. Unsolicited Feedback
  28. AI
  29. Phone Call