InAppUnstructuredDataSelfServicePlatformRetentionFrontlineStaffSilosStakeholders50,000foot view(orsimilar)EscalationPostPandemicReportsDataChatAnalyticsCustomerLifeCycleChatbotUnsolicitedFeedbackCustomerExperienceEmailCustomerCentricPhoneCallAISurveyClosedLoopValueAddCXLandscapeCustomerJourneyOmni-channel (multichannel)InAppUnstructuredDataSelfServicePlatformRetentionFrontlineStaffSilosStakeholders50,000foot view(orsimilar)EscalationPostPandemicReportsDataChatAnalyticsCustomerLifeCycleChatbotUnsolicitedFeedbackCustomerExperienceEmailCustomerCentricPhoneCallAISurveyClosedLoopValueAddCXLandscapeCustomerJourneyOmni-channel (multichannel)

CX Demo Day Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. In App
  2. Unstructured Data
  3. Self Service
  4. Platform
  5. Retention
  6. Frontline Staff
  7. Silos
  8. Stakeholders
  9. 50,000 foot view (or similar)
  10. Escalation
  11. Post Pandemic
  12. Reports
  13. Data
  14. Chat
  15. Analytics
  16. Customer Life Cycle
  17. Chatbot
  18. Unsolicited Feedback
  19. Customer Experience
  20. Email
  21. Customer Centric
  22. Phone Call
  23. AI
  24. Survey
  25. Closed Loop
  26. Value Add
  27. CX Landscape
  28. Customer Journey
  29. Omni-channel (multichannel)