PostPandemicInAppCustomerCentricDataClosedLoopCustomerExperienceOmni-channel (multichannel)AnalyticsUnsolicitedFeedbackSilosPhoneCallFrontlineStaffStakeholdersRetentionAICustomerLifeCycleUnstructuredDataCXLandscapeCustomerJourneyChatEmailReportsChatbot50,000foot view(orsimilar)SurveyValueAddSelfServiceEscalationPlatformPostPandemicInAppCustomerCentricDataClosedLoopCustomerExperienceOmni-channel (multichannel)AnalyticsUnsolicitedFeedbackSilosPhoneCallFrontlineStaffStakeholdersRetentionAICustomerLifeCycleUnstructuredDataCXLandscapeCustomerJourneyChatEmailReportsChatbot50,000foot view(orsimilar)SurveyValueAddSelfServiceEscalationPlatform

CX Demo Day Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Post Pandemic
  2. In App
  3. Customer Centric
  4. Data
  5. Closed Loop
  6. Customer Experience
  7. Omni-channel (multichannel)
  8. Analytics
  9. Unsolicited Feedback
  10. Silos
  11. Phone Call
  12. Frontline Staff
  13. Stakeholders
  14. Retention
  15. AI
  16. Customer Life Cycle
  17. Unstructured Data
  18. CX Landscape
  19. Customer Journey
  20. Chat
  21. Email
  22. Reports
  23. Chatbot
  24. 50,000 foot view (or similar)
  25. Survey
  26. Value Add
  27. Self Service
  28. Escalation
  29. Platform