Thank youfor beinga PayPalMemberThankmember forresolvingtheir accountResolve abalanceless than$50Advise ofpossibleOCAThankmemberfor theirtimeTell amemberto have agreat dayOvercomeanobjectionThank youfor takingthe calltodayAsk thirdparty to havemember callus backHandle anaccount withtwo or moreChargebacksRemovean invalidphonenumberTalk to anaccountholder’sspouseThank youfor being aPP membersince __ExplainPaymentPostingtime frameIappreciateyour timetodaySetup aCT usingsmartconnectAPTCollect aPaymentgreaterthen $250WeappreciateyourbusinessTell a memberto call backwith anyfurther issuesHandleAccountless thana year oldAdvise ofreason forthe callResolve abalance lessthan 30 daysnegativeThankmemberfor theirpaymentThank youfor beinga PayPalMemberThankmember forresolvingtheir accountResolve abalanceless than$50Advise ofpossibleOCAThankmemberfor theirtimeTell amemberto have agreat dayOvercomeanobjectionThank youfor takingthe calltodayAsk thirdparty to havemember callus backHandle anaccount withtwo or moreChargebacksRemovean invalidphonenumberTalk to anaccountholder’sspouseThank youfor being aPP membersince __ExplainPaymentPostingtime frameIappreciateyour timetodaySetup aCT usingsmartconnectAPTCollect aPaymentgreaterthen $250WeappreciateyourbusinessTell a memberto call backwith anyfurther issuesHandleAccountless thana year oldAdvise ofreason forthe callResolve abalance lessthan 30 daysnegativeThankmemberfor theirpayment

Customer Appreciation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank you for being a PayPal Member
  2. Thank member for resolving their account
  3. Resolve a balance less than $50
  4. Advise of possible OCA
  5. Thank member for their time
  6. Tell a member to have a great day
  7. Overcome an objection
  8. Thank you for taking the call today
  9. Ask third party to have member call us back
  10. Handle an account with two or more Chargebacks
  11. Remove an invalid phone number
  12. Talk to an account holder’s spouse
  13. Thank you for being a PP member since __
  14. Explain Payment Posting time frame
  15. I appreciate your time today
  16. Setup a CT using smart connect
  17. APT
  18. Collect a Payment greater then $250
  19. We appreciate your business
  20. Tell a member to call back with any further issues
  21. Handle Account less than a year old
  22. Advise of reason for the call
  23. Resolve a balance less than 30 days negative
  24. Thank member for their payment