Thankmemberfor theirtimeResolve abalance lessthan 30 daysnegativeAPTThank youfor being aPP membersince __Talk to anaccountholder’sspouseResolve abalanceless than$50HandleAccountless thana year oldTell amemberto have agreat dayCollect aPaymentgreaterthen $250Removean invalidphonenumberIappreciateyour timetodayThankmember forresolvingtheir accountSetup aCT usingsmartconnectThankmemberfor theirpaymentAsk thirdparty to havemember callus backExplainPaymentPostingtime frameOvercomeanobjectionAdvise ofpossibleOCAThank youfor takingthe calltodayHandle anaccount withtwo or moreChargebacksTell a memberto call backwith anyfurther issuesAdvise ofreason forthe callWeappreciateyourbusinessThank youfor beinga PayPalMemberThankmemberfor theirtimeResolve abalance lessthan 30 daysnegativeAPTThank youfor being aPP membersince __Talk to anaccountholder’sspouseResolve abalanceless than$50HandleAccountless thana year oldTell amemberto have agreat dayCollect aPaymentgreaterthen $250Removean invalidphonenumberIappreciateyour timetodayThankmember forresolvingtheir accountSetup aCT usingsmartconnectThankmemberfor theirpaymentAsk thirdparty to havemember callus backExplainPaymentPostingtime frameOvercomeanobjectionAdvise ofpossibleOCAThank youfor takingthe calltodayHandle anaccount withtwo or moreChargebacksTell a memberto call backwith anyfurther issuesAdvise ofreason forthe callWeappreciateyourbusinessThank youfor beinga PayPalMember

Customer Appreciation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank member for their time
  2. Resolve a balance less than 30 days negative
  3. APT
  4. Thank you for being a PP member since __
  5. Talk to an account holder’s spouse
  6. Resolve a balance less than $50
  7. Handle Account less than a year old
  8. Tell a member to have a great day
  9. Collect a Payment greater then $250
  10. Remove an invalid phone number
  11. I appreciate your time today
  12. Thank member for resolving their account
  13. Setup a CT using smart connect
  14. Thank member for their payment
  15. Ask third party to have member call us back
  16. Explain Payment Posting time frame
  17. Overcome an objection
  18. Advise of possible OCA
  19. Thank you for taking the call today
  20. Handle an account with two or more Chargebacks
  21. Tell a member to call back with any further issues
  22. Advise of reason for the call
  23. We appreciate your business
  24. Thank you for being a PayPal Member