Tell amemberto have agreat dayHandleAccountless thana year oldAsk thirdparty to havemember callus backRemovean invalidphonenumberThankmemberfor theirtimeAPTThank youfor takingthe calltodayExplainPaymentPostingtime frameIappreciateyour timetodayHandle anaccount withtwo or moreChargebacksWeappreciateyourbusinessResolve abalance lessthan 30 daysnegativeOvercomeanobjectionSetup aCT usingsmartconnectResolve abalanceless than$50Thankmemberfor theirpaymentThank youfor being aPP membersince __Talk to anaccountholder’sspouseAdvise ofreason forthe callCollect aPaymentgreaterthen $250Tell a memberto call backwith anyfurther issuesThankmember forresolvingtheir accountThank youfor beinga PayPalMemberAdvise ofpossibleOCATell amemberto have agreat dayHandleAccountless thana year oldAsk thirdparty to havemember callus backRemovean invalidphonenumberThankmemberfor theirtimeAPTThank youfor takingthe calltodayExplainPaymentPostingtime frameIappreciateyour timetodayHandle anaccount withtwo or moreChargebacksWeappreciateyourbusinessResolve abalance lessthan 30 daysnegativeOvercomeanobjectionSetup aCT usingsmartconnectResolve abalanceless than$50Thankmemberfor theirpaymentThank youfor being aPP membersince __Talk to anaccountholder’sspouseAdvise ofreason forthe callCollect aPaymentgreaterthen $250Tell a memberto call backwith anyfurther issuesThankmember forresolvingtheir accountThank youfor beinga PayPalMemberAdvise ofpossibleOCA

Customer Appreciation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tell a member to have a great day
  2. Handle Account less than a year old
  3. Ask third party to have member call us back
  4. Remove an invalid phone number
  5. Thank member for their time
  6. APT
  7. Thank you for taking the call today
  8. Explain Payment Posting time frame
  9. I appreciate your time today
  10. Handle an account with two or more Chargebacks
  11. We appreciate your business
  12. Resolve a balance less than 30 days negative
  13. Overcome an objection
  14. Setup a CT using smart connect
  15. Resolve a balance less than $50
  16. Thank member for their payment
  17. Thank you for being a PP member since __
  18. Talk to an account holder’s spouse
  19. Advise of reason for the call
  20. Collect a Payment greater then $250
  21. Tell a member to call back with any further issues
  22. Thank member for resolving their account
  23. Thank you for being a PayPal Member
  24. Advise of possible OCA