HandleAccountless thana year oldThank youfor being aPP membersince __OvercomeanobjectionAsk thirdparty to havemember callus backTalk to anaccountholder’sspouseAdvise ofreason forthe callResolve abalance lessthan 30 daysnegativeIappreciateyour timetodayRemovean invalidphonenumberThank youfor beinga PayPalMemberWeappreciateyourbusinessTell amemberto have agreat dayThankmember forresolvingtheir accountThankmemberfor theirtimeSetup aCT usingsmartconnectHandle anaccount withtwo or moreChargebacksExplainPaymentPostingtime frameResolve abalanceless than$50Thank youfor takingthe calltodayTell a memberto call backwith anyfurther issuesAdvise ofpossibleOCAAPTCollect aPaymentgreaterthen $250Thankmemberfor theirpaymentHandleAccountless thana year oldThank youfor being aPP membersince __OvercomeanobjectionAsk thirdparty to havemember callus backTalk to anaccountholder’sspouseAdvise ofreason forthe callResolve abalance lessthan 30 daysnegativeIappreciateyour timetodayRemovean invalidphonenumberThank youfor beinga PayPalMemberWeappreciateyourbusinessTell amemberto have agreat dayThankmember forresolvingtheir accountThankmemberfor theirtimeSetup aCT usingsmartconnectHandle anaccount withtwo or moreChargebacksExplainPaymentPostingtime frameResolve abalanceless than$50Thank youfor takingthe calltodayTell a memberto call backwith anyfurther issuesAdvise ofpossibleOCAAPTCollect aPaymentgreaterthen $250Thankmemberfor theirpayment

Customer Appreciation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Handle Account less than a year old
  2. Thank you for being a PP member since __
  3. Overcome an objection
  4. Ask third party to have member call us back
  5. Talk to an account holder’s spouse
  6. Advise of reason for the call
  7. Resolve a balance less than 30 days negative
  8. I appreciate your time today
  9. Remove an invalid phone number
  10. Thank you for being a PayPal Member
  11. We appreciate your business
  12. Tell a member to have a great day
  13. Thank member for resolving their account
  14. Thank member for their time
  15. Setup a CT using smart connect
  16. Handle an account with two or more Chargebacks
  17. Explain Payment Posting time frame
  18. Resolve a balance less than $50
  19. Thank you for taking the call today
  20. Tell a member to call back with any further issues
  21. Advise of possible OCA
  22. APT
  23. Collect a Payment greater then $250
  24. Thank member for their payment