OvercomeanobjectionThankmemberfor theirpaymentWeappreciateyourbusinessRemovean invalidphonenumberAdvise ofpossibleOCASetup aCT usingsmartconnectAsk thirdparty to havemember callus backTell amemberto have agreat dayHandle anaccount withtwo or moreChargebacksThank youfor beinga PayPalMemberAdvise ofreason forthe callIappreciateyour timetodayHandleAccountless thana year oldResolve abalance lessthan 30 daysnegativeThank youfor being aPP membersince __APTThankmember forresolvingtheir accountTell a memberto call backwith anyfurther issuesThankmemberfor theirtimeThank youfor takingthe calltodayResolve abalanceless than$50Talk to anaccountholder’sspouseExplainPaymentPostingtime frameCollect aPaymentgreaterthen $250OvercomeanobjectionThankmemberfor theirpaymentWeappreciateyourbusinessRemovean invalidphonenumberAdvise ofpossibleOCASetup aCT usingsmartconnectAsk thirdparty to havemember callus backTell amemberto have agreat dayHandle anaccount withtwo or moreChargebacksThank youfor beinga PayPalMemberAdvise ofreason forthe callIappreciateyour timetodayHandleAccountless thana year oldResolve abalance lessthan 30 daysnegativeThank youfor being aPP membersince __APTThankmember forresolvingtheir accountTell a memberto call backwith anyfurther issuesThankmemberfor theirtimeThank youfor takingthe calltodayResolve abalanceless than$50Talk to anaccountholder’sspouseExplainPaymentPostingtime frameCollect aPaymentgreaterthen $250

Customer Appreciation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Overcome an objection
  2. Thank member for their payment
  3. We appreciate your business
  4. Remove an invalid phone number
  5. Advise of possible OCA
  6. Setup a CT using smart connect
  7. Ask third party to have member call us back
  8. Tell a member to have a great day
  9. Handle an account with two or more Chargebacks
  10. Thank you for being a PayPal Member
  11. Advise of reason for the call
  12. I appreciate your time today
  13. Handle Account less than a year old
  14. Resolve a balance less than 30 days negative
  15. Thank you for being a PP member since __
  16. APT
  17. Thank member for resolving their account
  18. Tell a member to call back with any further issues
  19. Thank member for their time
  20. Thank you for taking the call today
  21. Resolve a balance less than $50
  22. Talk to an account holder’s spouse
  23. Explain Payment Posting time frame
  24. Collect a Payment greater then $250