Advise ofreason forthe callExplainPaymentPostingtime frameThank youfor beinga PayPalMemberTalk to anaccountholder’sspouseThank youfor being aPP membersince __OvercomeanobjectionTell amemberto have agreat dayTell a memberto call backwith anyfurther issuesSetup aCT usingsmartconnectThankmemberfor theirtimeResolve abalance lessthan 30 daysnegativeAdvise ofpossibleOCAHandleAccountless thana year oldThankmember forresolvingtheir accountCollect aPaymentgreaterthen $250Ask thirdparty to havemember callus backWeappreciateyourbusinessThankmemberfor theirpaymentHandle anaccount withtwo or moreChargebacksAPTResolve abalanceless than$50Thank youfor takingthe calltodayIappreciateyour timetodayRemovean invalidphonenumberAdvise ofreason forthe callExplainPaymentPostingtime frameThank youfor beinga PayPalMemberTalk to anaccountholder’sspouseThank youfor being aPP membersince __OvercomeanobjectionTell amemberto have agreat dayTell a memberto call backwith anyfurther issuesSetup aCT usingsmartconnectThankmemberfor theirtimeResolve abalance lessthan 30 daysnegativeAdvise ofpossibleOCAHandleAccountless thana year oldThankmember forresolvingtheir accountCollect aPaymentgreaterthen $250Ask thirdparty to havemember callus backWeappreciateyourbusinessThankmemberfor theirpaymentHandle anaccount withtwo or moreChargebacksAPTResolve abalanceless than$50Thank youfor takingthe calltodayIappreciateyour timetodayRemovean invalidphonenumber

Customer Appreciation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Advise of reason for the call
  2. Explain Payment Posting time frame
  3. Thank you for being a PayPal Member
  4. Talk to an account holder’s spouse
  5. Thank you for being a PP member since __
  6. Overcome an objection
  7. Tell a member to have a great day
  8. Tell a member to call back with any further issues
  9. Setup a CT using smart connect
  10. Thank member for their time
  11. Resolve a balance less than 30 days negative
  12. Advise of possible OCA
  13. Handle Account less than a year old
  14. Thank member for resolving their account
  15. Collect a Payment greater then $250
  16. Ask third party to have member call us back
  17. We appreciate your business
  18. Thank member for their payment
  19. Handle an account with two or more Chargebacks
  20. APT
  21. Resolve a balance less than $50
  22. Thank you for taking the call today
  23. I appreciate your time today
  24. Remove an invalid phone number