ExplainPaymentPostingtime frameTell amemberto have agreat daySetup aCT usingsmartconnectAdvise ofreason forthe callHandle anaccount withtwo or moreChargebacksAdvise ofpossibleOCAThankmember forresolvingtheir accountThankmemberfor theirtimeResolve abalance lessthan 30 daysnegativeAPTHandleAccountless thana year oldThank youfor being aPP membersince __Thank youfor beinga PayPalMemberIappreciateyour timetodayAsk thirdparty to havemember callus backTell a memberto call backwith anyfurther issuesCollect aPaymentgreaterthen $250Talk to anaccountholder’sspouseOvercomeanobjectionThank youfor takingthe calltodayThankmemberfor theirpaymentRemovean invalidphonenumberResolve abalanceless than$50WeappreciateyourbusinessExplainPaymentPostingtime frameTell amemberto have agreat daySetup aCT usingsmartconnectAdvise ofreason forthe callHandle anaccount withtwo or moreChargebacksAdvise ofpossibleOCAThankmember forresolvingtheir accountThankmemberfor theirtimeResolve abalance lessthan 30 daysnegativeAPTHandleAccountless thana year oldThank youfor being aPP membersince __Thank youfor beinga PayPalMemberIappreciateyour timetodayAsk thirdparty to havemember callus backTell a memberto call backwith anyfurther issuesCollect aPaymentgreaterthen $250Talk to anaccountholder’sspouseOvercomeanobjectionThank youfor takingthe calltodayThankmemberfor theirpaymentRemovean invalidphonenumberResolve abalanceless than$50Weappreciateyourbusiness

Customer Appreciation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explain Payment Posting time frame
  2. Tell a member to have a great day
  3. Setup a CT using smart connect
  4. Advise of reason for the call
  5. Handle an account with two or more Chargebacks
  6. Advise of possible OCA
  7. Thank member for resolving their account
  8. Thank member for their time
  9. Resolve a balance less than 30 days negative
  10. APT
  11. Handle Account less than a year old
  12. Thank you for being a PP member since __
  13. Thank you for being a PayPal Member
  14. I appreciate your time today
  15. Ask third party to have member call us back
  16. Tell a member to call back with any further issues
  17. Collect a Payment greater then $250
  18. Talk to an account holder’s spouse
  19. Overcome an objection
  20. Thank you for taking the call today
  21. Thank member for their payment
  22. Remove an invalid phone number
  23. Resolve a balance less than $50
  24. We appreciate your business