HandleAccountless thana year oldResolve abalanceless than$50Removean invalidphonenumberHandle anaccount withtwo or moreChargebacksResolve abalance lessthan 30 daysnegativeAdvise ofpossibleOCAThankmemberfor theirpaymentCollect aPaymentgreaterthen $250APTThank youfor takingthe calltodayExplainPaymentPostingtime frameThank youfor beinga PayPalMemberAsk thirdparty to havemember callus backThank youfor being aPP membersince __Setup aCT usingsmartconnectTalk to anaccountholder’sspouseOvercomeanobjectionWeappreciateyourbusinessThankmemberfor theirtimeTell a memberto call backwith anyfurther issuesThankmember forresolvingtheir accountAdvise ofreason forthe callIappreciateyour timetodayTell amemberto have agreat dayHandleAccountless thana year oldResolve abalanceless than$50Removean invalidphonenumberHandle anaccount withtwo or moreChargebacksResolve abalance lessthan 30 daysnegativeAdvise ofpossibleOCAThankmemberfor theirpaymentCollect aPaymentgreaterthen $250APTThank youfor takingthe calltodayExplainPaymentPostingtime frameThank youfor beinga PayPalMemberAsk thirdparty to havemember callus backThank youfor being aPP membersince __Setup aCT usingsmartconnectTalk to anaccountholder’sspouseOvercomeanobjectionWeappreciateyourbusinessThankmemberfor theirtimeTell a memberto call backwith anyfurther issuesThankmember forresolvingtheir accountAdvise ofreason forthe callIappreciateyour timetodayTell amemberto have agreat day

Customer Appreciation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Handle Account less than a year old
  2. Resolve a balance less than $50
  3. Remove an invalid phone number
  4. Handle an account with two or more Chargebacks
  5. Resolve a balance less than 30 days negative
  6. Advise of possible OCA
  7. Thank member for their payment
  8. Collect a Payment greater then $250
  9. APT
  10. Thank you for taking the call today
  11. Explain Payment Posting time frame
  12. Thank you for being a PayPal Member
  13. Ask third party to have member call us back
  14. Thank you for being a PP member since __
  15. Setup a CT using smart connect
  16. Talk to an account holder’s spouse
  17. Overcome an objection
  18. We appreciate your business
  19. Thank member for their time
  20. Tell a member to call back with any further issues
  21. Thank member for resolving their account
  22. Advise of reason for the call
  23. I appreciate your time today
  24. Tell a member to have a great day