Advise ofreason forthe callResolve abalance lessthan 30 daysnegativeResolve abalanceless than$50HandleAccountless thana year oldWeappreciateyourbusinessTalk to anaccountholder’sspouseThank youfor being aPP membersince __Thank youfor beinga PayPalMemberAPTHandle anaccount withtwo or moreChargebacksExplainPaymentPostingtime frameCollect aPaymentgreaterthen $250Removean invalidphonenumberThank youfor takingthe calltodayTell amemberto have agreat dayThankmemberfor theirpaymentOvercomeanobjectionTell a memberto call backwith anyfurther issuesAsk thirdparty to havemember callus backAdvise ofpossibleOCAIappreciateyour timetodaySetup aCT usingsmartconnectThankmember forresolvingtheir accountThankmemberfor theirtimeAdvise ofreason forthe callResolve abalance lessthan 30 daysnegativeResolve abalanceless than$50HandleAccountless thana year oldWeappreciateyourbusinessTalk to anaccountholder’sspouseThank youfor being aPP membersince __Thank youfor beinga PayPalMemberAPTHandle anaccount withtwo or moreChargebacksExplainPaymentPostingtime frameCollect aPaymentgreaterthen $250Removean invalidphonenumberThank youfor takingthe calltodayTell amemberto have agreat dayThankmemberfor theirpaymentOvercomeanobjectionTell a memberto call backwith anyfurther issuesAsk thirdparty to havemember callus backAdvise ofpossibleOCAIappreciateyour timetodaySetup aCT usingsmartconnectThankmember forresolvingtheir accountThankmemberfor theirtime

Customer Appreciation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Advise of reason for the call
  2. Resolve a balance less than 30 days negative
  3. Resolve a balance less than $50
  4. Handle Account less than a year old
  5. We appreciate your business
  6. Talk to an account holder’s spouse
  7. Thank you for being a PP member since __
  8. Thank you for being a PayPal Member
  9. APT
  10. Handle an account with two or more Chargebacks
  11. Explain Payment Posting time frame
  12. Collect a Payment greater then $250
  13. Remove an invalid phone number
  14. Thank you for taking the call today
  15. Tell a member to have a great day
  16. Thank member for their payment
  17. Overcome an objection
  18. Tell a member to call back with any further issues
  19. Ask third party to have member call us back
  20. Advise of possible OCA
  21. I appreciate your time today
  22. Setup a CT using smart connect
  23. Thank member for resolving their account
  24. Thank member for their time