Advise ofreason forthe callOvercomeanobjectionThank youfor beinga PayPalMemberAdvise ofpossibleOCASetup aCT usingsmartconnectThankmember forresolvingtheir accountThankmemberfor theirpaymentHandle anaccount withtwo or moreChargebacksResolve abalance lessthan 30 daysnegativeAsk thirdparty to havemember callus backTalk to anaccountholder’sspouseHandleAccountless thana year oldThank youfor being aPP membersince __Tell a memberto call backwith anyfurther issuesIappreciateyour timetodayTell amemberto have agreat dayAPTRemovean invalidphonenumberResolve abalanceless than$50Collect aPaymentgreaterthen $250ExplainPaymentPostingtime frameThank youfor takingthe calltodayThankmemberfor theirtimeWeappreciateyourbusinessAdvise ofreason forthe callOvercomeanobjectionThank youfor beinga PayPalMemberAdvise ofpossibleOCASetup aCT usingsmartconnectThankmember forresolvingtheir accountThankmemberfor theirpaymentHandle anaccount withtwo or moreChargebacksResolve abalance lessthan 30 daysnegativeAsk thirdparty to havemember callus backTalk to anaccountholder’sspouseHandleAccountless thana year oldThank youfor being aPP membersince __Tell a memberto call backwith anyfurther issuesIappreciateyour timetodayTell amemberto have agreat dayAPTRemovean invalidphonenumberResolve abalanceless than$50Collect aPaymentgreaterthen $250ExplainPaymentPostingtime frameThank youfor takingthe calltodayThankmemberfor theirtimeWeappreciateyourbusiness

Customer Appreciation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Advise of reason for the call
  2. Overcome an objection
  3. Thank you for being a PayPal Member
  4. Advise of possible OCA
  5. Setup a CT using smart connect
  6. Thank member for resolving their account
  7. Thank member for their payment
  8. Handle an account with two or more Chargebacks
  9. Resolve a balance less than 30 days negative
  10. Ask third party to have member call us back
  11. Talk to an account holder’s spouse
  12. Handle Account less than a year old
  13. Thank you for being a PP member since __
  14. Tell a member to call back with any further issues
  15. I appreciate your time today
  16. Tell a member to have a great day
  17. APT
  18. Remove an invalid phone number
  19. Resolve a balance less than $50
  20. Collect a Payment greater then $250
  21. Explain Payment Posting time frame
  22. Thank you for taking the call today
  23. Thank member for their time
  24. We appreciate your business