Resolve abalance lessthan 30 daysnegativeWeappreciateyourbusinessTell a memberto call backwith anyfurther issuesAsk thirdparty to havemember callus backThank youfor being aPP membersince __HandleAccountless thana year oldExplainPaymentPostingtime frameThankmember forresolvingtheir accountHandle anaccount withtwo or moreChargebacksResolve abalanceless than$50Thankmemberfor theirtimeThank youfor beinga PayPalMemberThankmemberfor theirpaymentCollect aPaymentgreaterthen $250Setup aCT usingsmartconnectAPTTalk to anaccountholder’sspouseThank youfor takingthe calltodayOvercomeanobjectionAdvise ofpossibleOCAAdvise ofreason forthe callRemovean invalidphonenumberTell amemberto have agreat dayIappreciateyour timetodayResolve abalance lessthan 30 daysnegativeWeappreciateyourbusinessTell a memberto call backwith anyfurther issuesAsk thirdparty to havemember callus backThank youfor being aPP membersince __HandleAccountless thana year oldExplainPaymentPostingtime frameThankmember forresolvingtheir accountHandle anaccount withtwo or moreChargebacksResolve abalanceless than$50Thankmemberfor theirtimeThank youfor beinga PayPalMemberThankmemberfor theirpaymentCollect aPaymentgreaterthen $250Setup aCT usingsmartconnectAPTTalk to anaccountholder’sspouseThank youfor takingthe calltodayOvercomeanobjectionAdvise ofpossibleOCAAdvise ofreason forthe callRemovean invalidphonenumberTell amemberto have agreat dayIappreciateyour timetoday

Customer Appreciation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolve a balance less than 30 days negative
  2. We appreciate your business
  3. Tell a member to call back with any further issues
  4. Ask third party to have member call us back
  5. Thank you for being a PP member since __
  6. Handle Account less than a year old
  7. Explain Payment Posting time frame
  8. Thank member for resolving their account
  9. Handle an account with two or more Chargebacks
  10. Resolve a balance less than $50
  11. Thank member for their time
  12. Thank you for being a PayPal Member
  13. Thank member for their payment
  14. Collect a Payment greater then $250
  15. Setup a CT using smart connect
  16. APT
  17. Talk to an account holder’s spouse
  18. Thank you for taking the call today
  19. Overcome an objection
  20. Advise of possible OCA
  21. Advise of reason for the call
  22. Remove an invalid phone number
  23. Tell a member to have a great day
  24. I appreciate your time today