Removean invalidphonenumberIappreciateyour timetodayCollect aPaymentgreaterthen $250ExplainPaymentPostingtime frameThank youfor being aPP membersince __Talk to anaccountholder’sspouseThankmemberfor theirpaymentHandleAccountless thana year oldAdvise ofreason forthe callAPTResolve abalance lessthan 30 daysnegativeTell a memberto call backwith anyfurther issuesSetup aCT usingsmartconnectThank youfor takingthe calltodayResolve abalanceless than$50Advise ofpossibleOCAThankmemberfor theirtimeThankmember forresolvingtheir accountAsk thirdparty to havemember callus backOvercomeanobjectionHandle anaccount withtwo or moreChargebacksThank youfor beinga PayPalMemberWeappreciateyourbusinessTell amemberto have agreat dayRemovean invalidphonenumberIappreciateyour timetodayCollect aPaymentgreaterthen $250ExplainPaymentPostingtime frameThank youfor being aPP membersince __Talk to anaccountholder’sspouseThankmemberfor theirpaymentHandleAccountless thana year oldAdvise ofreason forthe callAPTResolve abalance lessthan 30 daysnegativeTell a memberto call backwith anyfurther issuesSetup aCT usingsmartconnectThank youfor takingthe calltodayResolve abalanceless than$50Advise ofpossibleOCAThankmemberfor theirtimeThankmember forresolvingtheir accountAsk thirdparty to havemember callus backOvercomeanobjectionHandle anaccount withtwo or moreChargebacksThank youfor beinga PayPalMemberWeappreciateyourbusinessTell amemberto have agreat day

Customer Appreciation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Remove an invalid phone number
  2. I appreciate your time today
  3. Collect a Payment greater then $250
  4. Explain Payment Posting time frame
  5. Thank you for being a PP member since __
  6. Talk to an account holder’s spouse
  7. Thank member for their payment
  8. Handle Account less than a year old
  9. Advise of reason for the call
  10. APT
  11. Resolve a balance less than 30 days negative
  12. Tell a member to call back with any further issues
  13. Setup a CT using smart connect
  14. Thank you for taking the call today
  15. Resolve a balance less than $50
  16. Advise of possible OCA
  17. Thank member for their time
  18. Thank member for resolving their account
  19. Ask third party to have member call us back
  20. Overcome an objection
  21. Handle an account with two or more Chargebacks
  22. Thank you for being a PayPal Member
  23. We appreciate your business
  24. Tell a member to have a great day