ExplainPaymentPostingtime frameTell amemberto have agreat dayThank youfor beinga PayPalMemberRemovean invalidphonenumberResolve abalanceless than$50APTSetup aCT usingsmartconnectTell a memberto call backwith anyfurther issuesResolve abalance lessthan 30 daysnegativeAsk thirdparty to havemember callus backAdvise ofpossibleOCAHandle anaccount withtwo or moreChargebacksCollect aPaymentgreaterthen $250Thank youfor takingthe calltodayHandleAccountless thana year oldIappreciateyour timetodayTalk to anaccountholder’sspouseThankmemberfor theirtimeAdvise ofreason forthe callThankmemberfor theirpaymentThank youfor being aPP membersince __Thankmember forresolvingtheir accountOvercomeanobjectionWeappreciateyourbusinessExplainPaymentPostingtime frameTell amemberto have agreat dayThank youfor beinga PayPalMemberRemovean invalidphonenumberResolve abalanceless than$50APTSetup aCT usingsmartconnectTell a memberto call backwith anyfurther issuesResolve abalance lessthan 30 daysnegativeAsk thirdparty to havemember callus backAdvise ofpossibleOCAHandle anaccount withtwo or moreChargebacksCollect aPaymentgreaterthen $250Thank youfor takingthe calltodayHandleAccountless thana year oldIappreciateyour timetodayTalk to anaccountholder’sspouseThankmemberfor theirtimeAdvise ofreason forthe callThankmemberfor theirpaymentThank youfor being aPP membersince __Thankmember forresolvingtheir accountOvercomeanobjectionWeappreciateyourbusiness

Customer Appreciation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explain Payment Posting time frame
  2. Tell a member to have a great day
  3. Thank you for being a PayPal Member
  4. Remove an invalid phone number
  5. Resolve a balance less than $50
  6. APT
  7. Setup a CT using smart connect
  8. Tell a member to call back with any further issues
  9. Resolve a balance less than 30 days negative
  10. Ask third party to have member call us back
  11. Advise of possible OCA
  12. Handle an account with two or more Chargebacks
  13. Collect a Payment greater then $250
  14. Thank you for taking the call today
  15. Handle Account less than a year old
  16. I appreciate your time today
  17. Talk to an account holder’s spouse
  18. Thank member for their time
  19. Advise of reason for the call
  20. Thank member for their payment
  21. Thank you for being a PP member since __
  22. Thank member for resolving their account
  23. Overcome an objection
  24. We appreciate your business