Thankmember forresolvingtheir accountAdvise ofreason forthe callHandleAccountless thana year oldThankmemberfor theirpaymentWeappreciateyourbusinessResolve abalance lessthan 30 daysnegativeResolve abalanceless than$50Thank youfor being aPP membersince __Thank youfor takingthe calltodayTalk to anaccountholder’sspouseThank youfor beinga PayPalMemberSetup aCT usingsmartconnectAdvise ofpossibleOCAAsk thirdparty to havemember callus backTell amemberto have agreat dayThankmemberfor theirtimeCollect aPaymentgreaterthen $250Handle anaccount withtwo or moreChargebacksRemovean invalidphonenumberOvercomeanobjectionExplainPaymentPostingtime frameTell a memberto call backwith anyfurther issuesAPTIappreciateyour timetodayThankmember forresolvingtheir accountAdvise ofreason forthe callHandleAccountless thana year oldThankmemberfor theirpaymentWeappreciateyourbusinessResolve abalance lessthan 30 daysnegativeResolve abalanceless than$50Thank youfor being aPP membersince __Thank youfor takingthe calltodayTalk to anaccountholder’sspouseThank youfor beinga PayPalMemberSetup aCT usingsmartconnectAdvise ofpossibleOCAAsk thirdparty to havemember callus backTell amemberto have agreat dayThankmemberfor theirtimeCollect aPaymentgreaterthen $250Handle anaccount withtwo or moreChargebacksRemovean invalidphonenumberOvercomeanobjectionExplainPaymentPostingtime frameTell a memberto call backwith anyfurther issuesAPTIappreciateyour timetoday

Customer Appreciation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Thank member for resolving their account
  2. Advise of reason for the call
  3. Handle Account less than a year old
  4. Thank member for their payment
  5. We appreciate your business
  6. Resolve a balance less than 30 days negative
  7. Resolve a balance less than $50
  8. Thank you for being a PP member since __
  9. Thank you for taking the call today
  10. Talk to an account holder’s spouse
  11. Thank you for being a PayPal Member
  12. Setup a CT using smart connect
  13. Advise of possible OCA
  14. Ask third party to have member call us back
  15. Tell a member to have a great day
  16. Thank member for their time
  17. Collect a Payment greater then $250
  18. Handle an account with two or more Chargebacks
  19. Remove an invalid phone number
  20. Overcome an objection
  21. Explain Payment Posting time frame
  22. Tell a member to call back with any further issues
  23. APT
  24. I appreciate your time today