Tell a memberto call backwith anyfurther issuesResolve abalance lessthan 30 daysnegativeHandle anaccount withtwo or moreChargebacksTell amemberto have agreat dayHandleAccountless thana year oldWeappreciateyourbusinessOvercomeanobjectionThank youfor beinga PayPalMemberAPTThankmember forresolvingtheir accountThank youfor being aPP membersince __Ask thirdparty to havemember callus backAdvise ofpossibleOCACollect aPaymentgreaterthen $250Iappreciateyour timetodaySetup aCT usingsmartconnectExplainPaymentPostingtime frameThankmemberfor theirpaymentAdvise ofreason forthe callTalk to anaccountholder’sspouseThank youfor takingthe calltodayRemovean invalidphonenumberResolve abalanceless than$50Thankmemberfor theirtimeTell a memberto call backwith anyfurther issuesResolve abalance lessthan 30 daysnegativeHandle anaccount withtwo or moreChargebacksTell amemberto have agreat dayHandleAccountless thana year oldWeappreciateyourbusinessOvercomeanobjectionThank youfor beinga PayPalMemberAPTThankmember forresolvingtheir accountThank youfor being aPP membersince __Ask thirdparty to havemember callus backAdvise ofpossibleOCACollect aPaymentgreaterthen $250Iappreciateyour timetodaySetup aCT usingsmartconnectExplainPaymentPostingtime frameThankmemberfor theirpaymentAdvise ofreason forthe callTalk to anaccountholder’sspouseThank youfor takingthe calltodayRemovean invalidphonenumberResolve abalanceless than$50Thankmemberfor theirtime

Customer Appreciation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tell a member to call back with any further issues
  2. Resolve a balance less than 30 days negative
  3. Handle an account with two or more Chargebacks
  4. Tell a member to have a great day
  5. Handle Account less than a year old
  6. We appreciate your business
  7. Overcome an objection
  8. Thank you for being a PayPal Member
  9. APT
  10. Thank member for resolving their account
  11. Thank you for being a PP member since __
  12. Ask third party to have member call us back
  13. Advise of possible OCA
  14. Collect a Payment greater then $250
  15. I appreciate your time today
  16. Setup a CT using smart connect
  17. Explain Payment Posting time frame
  18. Thank member for their payment
  19. Advise of reason for the call
  20. Talk to an account holder’s spouse
  21. Thank you for taking the call today
  22. Remove an invalid phone number
  23. Resolve a balance less than $50
  24. Thank member for their time