Has not receivedCS, Letters, etcbecause theymoved monthsago and did notreportCALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILWants DNAtest (mayhave or nothave anopen case)Customer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.Customerwants otherparty'saddress/ph/PIISays theyare returninga call to thisnumberGot aletter/notificationbut no longerhas itHas not paid inover 6 monthsbut got ENFletter and stillsays will notpayCP upsetTOO manyPaymentsreceived permonthKnows case isin anotherCounty orRegion butcalled hereanywayHas orderending/changingCS but neverprovidedConfusedBCSE withCPS (shouldbe CPS call)Caller putsyou on 3-waycall with otherparty/empletcCallerisCryingNCP callsbecause CPhas notreceiveddisbursementsCaller's cellphone keepscuttingout/hangsup/badconnectionAPEM notwithholdingcorrectlyPaternity atissue but thereare more thanone potentialfathersWantsstatementthey are notreceivingchild supportCaller made 2 ormore calls insame day tocheck payment(or on sameissue)Is goingto sueBCSECallerprovides waytoo muchpersonal info(TMI)Calls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).NCPreportingnewAPEM/SINCCalls whiledriving andcall cuts inand out/maycut offCalls re:statementand $ on itthey've notreceived.TRNA showscustomer hascalled withsame questionrecentlyCall is reallyaboutSNAP/TANFbenefits (callershould contactBCF)Has not receivedCS, Letters, etcbecause theymoved monthsago and did notreportCALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILWants DNAtest (mayhave or nothave anopen case)Customer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.Customerwants otherparty'saddress/ph/PIISays theyare returninga call to thisnumberGot aletter/notificationbut no longerhas itHas not paid inover 6 monthsbut got ENFletter and stillsays will notpayCP upsetTOO manyPaymentsreceived permonthKnows case isin anotherCounty orRegion butcalled hereanywayHas orderending/changingCS but neverprovidedConfusedBCSE withCPS (shouldbe CPS call)Caller putsyou on 3-waycall with otherparty/empletcCallerisCryingNCP callsbecause CPhas notreceiveddisbursementsCaller's cellphone keepscuttingout/hangsup/badconnectionAPEM notwithholdingcorrectlyPaternity atissue but thereare more thanone potentialfathersWantsstatementthey are notreceivingchild supportCaller made 2 ormore calls insame day tocheck payment(or on sameissue)Is goingto sueBCSECallerprovides waytoo muchpersonal info(TMI)Calls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).NCPreportingnewAPEM/SINCCalls whiledriving andcall cuts inand out/maycut offCalls re:statementand $ on itthey've notreceived.TRNA showscustomer hascalled withsame questionrecentlyCall is reallyaboutSNAP/TANFbenefits (callershould contactBCF)

CSU BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
N
3
I
4
B
5
O
6
G
7
N
8
O
9
B
10
G
11
B
12
I
13
O
14
N
15
B
16
I
17
I
18
N
19
I
20
G
21
B
22
G
23
N
24
B
25
G
26
I
27
G
28
O
  1. O-Has not received CS, Letters, etc because they moved months ago and did not report
  2. N-CALLS ONE AFTER ANOTHER CALL OVER AND OVER BUT WILL NOT LEAVE A VOICEMAIL
  3. I-Wants DNA test (may have or not have an open case)
  4. B-Customer does not "feel" arrears are correct but have no other proof of direct pay or errors etc.
  5. O-Customer wants other party's address/ph/PII
  6. G-Says they are returning a call to this number
  7. N-Got a letter/notification but no longer has it
  8. O-Has not paid in over 6 months but got ENF letter and still says will not pay
  9. B-CP upset TOO many Payments received per month
  10. G-Knows case is in another County or Region but called here anyway
  11. B-Has order ending/changing CS but never provided
  12. I-Confused BCSE with CPS (should be CPS call)
  13. O-Caller puts you on 3-way call with other party/empl etc
  14. N-Caller is Crying
  15. B-NCP calls because CP has not received disbursements
  16. I-Caller's cell phone keeps cutting out/hangs up/bad connection
  17. I-APEM not withholding correctly
  18. N-Paternity at issue but there are more than one potential fathers
  19. I-Wants statement they are not receiving child support
  20. G-Caller made 2 or more calls in same day to check payment (or on same issue)
  21. B-Is going to sue BCSE
  22. G-Caller provides way too much personal info (TMI)
  23. N-Calls from Cabell Lobby or while with CSS in our interview room (including return calls you make and they are already here).
  24. B-NCP reporting new APEM/SINC
  25. G-Calls while driving and call cuts in and out/may cut off
  26. I-Calls re: statement and $ on it they've not received.
  27. G-TRNA shows customer has called with same question recently
  28. O-Call is really about SNAP/TANF benefits (caller should contact BCF)