Customerwants otherparty'saddress/ph/PIIHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportConfusedBCSE withCPS (shouldbe CPS call)Calls re:statementand $ on itthey've notreceived.Paternity atissue but thereare more thanone potentialfathersHas not paid inover 6 monthsbut got ENFletter and stillsays will notpayKnows case isin anotherCounty orRegion butcalled hereanywayCallerprovides waytoo muchpersonal info(TMI)APEM notwithholdingcorrectlyCaller's cellphone keepscuttingout/hangsup/badconnectionCall is reallyaboutSNAP/TANFbenefits (callershould contactBCF)Calls whiledriving andcall cuts inand out/maycut offCP upsetTOO manyPaymentsreceived permonthCALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILTRNA showscustomer hascalled withsame questionrecentlyWantsstatementthey are notreceivingchild supportNCPreportingnewAPEM/SINCCallerisCryingWants DNAtest (mayhave or nothave anopen case)Caller putsyou on 3-waycall with otherparty/empletcNCP callsbecause CPhas notreceiveddisbursementsCaller made 2 ormore calls insame day tocheck payment(or on sameissue)Has orderending/changingCS but neverprovidedIs goingto sueBCSECalls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Customer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.Says theyare returninga call to thisnumberGot aletter/notificationbut no longerhas itCustomerwants otherparty'saddress/ph/PIIHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportConfusedBCSE withCPS (shouldbe CPS call)Calls re:statementand $ on itthey've notreceived.Paternity atissue but thereare more thanone potentialfathersHas not paid inover 6 monthsbut got ENFletter and stillsays will notpayKnows case isin anotherCounty orRegion butcalled hereanywayCallerprovides waytoo muchpersonal info(TMI)APEM notwithholdingcorrectlyCaller's cellphone keepscuttingout/hangsup/badconnectionCall is reallyaboutSNAP/TANFbenefits (callershould contactBCF)Calls whiledriving andcall cuts inand out/maycut offCP upsetTOO manyPaymentsreceived permonthCALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILTRNA showscustomer hascalled withsame questionrecentlyWantsstatementthey are notreceivingchild supportNCPreportingnewAPEM/SINCCallerisCryingWants DNAtest (mayhave or nothave anopen case)Caller putsyou on 3-waycall with otherparty/empletcNCP callsbecause CPhas notreceiveddisbursementsCaller made 2 ormore calls insame day tocheck payment(or on sameissue)Has orderending/changingCS but neverprovidedIs goingto sueBCSECalls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Customer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.Says theyare returninga call to thisnumberGot aletter/notificationbut no longerhas it

CSU BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
I
4
I
5
N
6
O
7
G
8
G
9
I
10
I
11
O
12
G
13
B
14
N
15
G
16
I
17
B
18
N
19
I
20
O
21
B
22
G
23
B
24
B
25
N
26
B
27
G
28
N
  1. O-Customer wants other party's address/ph/PII
  2. O-Has not received CS, Letters, etc because they moved months ago and did not report
  3. I-Confused BCSE with CPS (should be CPS call)
  4. I-Calls re: statement and $ on it they've not received.
  5. N-Paternity at issue but there are more than one potential fathers
  6. O-Has not paid in over 6 months but got ENF letter and still says will not pay
  7. G-Knows case is in another County or Region but called here anyway
  8. G-Caller provides way too much personal info (TMI)
  9. I-APEM not withholding correctly
  10. I-Caller's cell phone keeps cutting out/hangs up/bad connection
  11. O-Call is really about SNAP/TANF benefits (caller should contact BCF)
  12. G-Calls while driving and call cuts in and out/may cut off
  13. B-CP upset TOO many Payments received per month
  14. N-CALLS ONE AFTER ANOTHER CALL OVER AND OVER BUT WILL NOT LEAVE A VOICEMAIL
  15. G-TRNA shows customer has called with same question recently
  16. I-Wants statement they are not receiving child support
  17. B-NCP reporting new APEM/SINC
  18. N-Caller is Crying
  19. I-Wants DNA test (may have or not have an open case)
  20. O-Caller puts you on 3-way call with other party/empl etc
  21. B-NCP calls because CP has not received disbursements
  22. G-Caller made 2 or more calls in same day to check payment (or on same issue)
  23. B-Has order ending/changing CS but never provided
  24. B-Is going to sue BCSE
  25. N-Calls from Cabell Lobby or while with CSS in our interview room (including return calls you make and they are already here).
  26. B-Customer does not "feel" arrears are correct but have no other proof of direct pay or errors etc.
  27. G-Says they are returning a call to this number
  28. N-Got a letter/notification but no longer has it