Got aletter/notificationbut no longerhas itHas not paid inover 6 monthsbut got ENFletter and stillsays will notpayCALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILCaller made 2 ormore calls insame day tocheck payment(or on sameissue)Calls re:statementand $ on itthey've notreceived.Knows case isin anotherCounty orRegion butcalled hereanywayNCPreportingnewAPEM/SINCNCP callsbecause CPhas notreceiveddisbursementsCalls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).ConfusedBCSE withCPS (shouldbe CPS call)Customer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.APEM notwithholdingcorrectlyHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportWants DNAtest (mayhave or nothave anopen case)Calls whiledriving andcall cuts inand out/maycut offCustomerwants otherparty'saddress/ph/PIICallerprovides waytoo muchpersonal info(TMI)Call is reallyaboutSNAP/TANFbenefits (callershould contactBCF)Says theyare returninga call to thisnumberCP upsetTOO manyPaymentsreceived permonthCaller's cellphone keepscuttingout/hangsup/badconnectionHas orderending/changingCS but neverprovidedIs goingto sueBCSEPaternity atissue but thereare more thanone potentialfathersWantsstatementthey are notreceivingchild supportCaller putsyou on 3-waycall with otherparty/empletcTRNA showscustomer hascalled withsame questionrecentlyCallerisCryingGot aletter/notificationbut no longerhas itHas not paid inover 6 monthsbut got ENFletter and stillsays will notpayCALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILCaller made 2 ormore calls insame day tocheck payment(or on sameissue)Calls re:statementand $ on itthey've notreceived.Knows case isin anotherCounty orRegion butcalled hereanywayNCPreportingnewAPEM/SINCNCP callsbecause CPhas notreceiveddisbursementsCalls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).ConfusedBCSE withCPS (shouldbe CPS call)Customer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.APEM notwithholdingcorrectlyHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportWants DNAtest (mayhave or nothave anopen case)Calls whiledriving andcall cuts inand out/maycut offCustomerwants otherparty'saddress/ph/PIICallerprovides waytoo muchpersonal info(TMI)Call is reallyaboutSNAP/TANFbenefits (callershould contactBCF)Says theyare returninga call to thisnumberCP upsetTOO manyPaymentsreceived permonthCaller's cellphone keepscuttingout/hangsup/badconnectionHas orderending/changingCS but neverprovidedIs goingto sueBCSEPaternity atissue but thereare more thanone potentialfathersWantsstatementthey are notreceivingchild supportCaller putsyou on 3-waycall with otherparty/empletcTRNA showscustomer hascalled withsame questionrecentlyCallerisCrying

CSU BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
N
4
G
5
I
6
G
7
B
8
B
9
N
10
I
11
B
12
I
13
O
14
I
15
G
16
O
17
G
18
O
19
G
20
B
21
I
22
B
23
B
24
N
25
I
26
O
27
G
28
N
  1. N-Got a letter/notification but no longer has it
  2. O-Has not paid in over 6 months but got ENF letter and still says will not pay
  3. N-CALLS ONE AFTER ANOTHER CALL OVER AND OVER BUT WILL NOT LEAVE A VOICEMAIL
  4. G-Caller made 2 or more calls in same day to check payment (or on same issue)
  5. I-Calls re: statement and $ on it they've not received.
  6. G-Knows case is in another County or Region but called here anyway
  7. B-NCP reporting new APEM/SINC
  8. B-NCP calls because CP has not received disbursements
  9. N-Calls from Cabell Lobby or while with CSS in our interview room (including return calls you make and they are already here).
  10. I-Confused BCSE with CPS (should be CPS call)
  11. B-Customer does not "feel" arrears are correct but have no other proof of direct pay or errors etc.
  12. I-APEM not withholding correctly
  13. O-Has not received CS, Letters, etc because they moved months ago and did not report
  14. I-Wants DNA test (may have or not have an open case)
  15. G-Calls while driving and call cuts in and out/may cut off
  16. O-Customer wants other party's address/ph/PII
  17. G-Caller provides way too much personal info (TMI)
  18. O-Call is really about SNAP/TANF benefits (caller should contact BCF)
  19. G-Says they are returning a call to this number
  20. B-CP upset TOO many Payments received per month
  21. I-Caller's cell phone keeps cutting out/hangs up/bad connection
  22. B-Has order ending/changing CS but never provided
  23. B-Is going to sue BCSE
  24. N-Paternity at issue but there are more than one potential fathers
  25. I-Wants statement they are not receiving child support
  26. O-Caller puts you on 3-way call with other party/empl etc
  27. G-TRNA shows customer has called with same question recently
  28. N-Caller is Crying