Calls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Caller made 2 ormore calls insame day tocheck payment(or on sameissue)Call is reallyaboutSNAP/TANFbenefits (callershould contactBCF)Has orderending/changingCS but neverprovidedCaller's cellphone keepscuttingout/hangsup/badconnectionCustomerwants otherparty'saddress/ph/PIICallerisCryingCP upsetTOO manyPaymentsreceived permonthAPEM notwithholdingcorrectlyCustomer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.NCPreportingnewAPEM/SINCCallerprovides waytoo muchpersonal info(TMI)TRNA showscustomer hascalled withsame questionrecentlyIs goingto sueBCSEKnows case isin anotherCounty orRegion butcalled hereanywaySays theyare returninga call to thisnumberPaternity atissue but thereare more thanone potentialfathersGot aletter/notificationbut no longerhas itWantsstatementthey are notreceivingchild supportWants DNAtest (mayhave or nothave anopen case)NCP callsbecause CPhas notreceiveddisbursementsCalls re:statementand $ on itthey've notreceived.Calls whiledriving andcall cuts inand out/maycut offCALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILConfusedBCSE withCPS (shouldbe CPS call)Caller putsyou on 3-waycall with otherparty/empletcHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportHas not paid inover 6 monthsbut got ENFletter and stillsays will notpayCalls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Caller made 2 ormore calls insame day tocheck payment(or on sameissue)Call is reallyaboutSNAP/TANFbenefits (callershould contactBCF)Has orderending/changingCS but neverprovidedCaller's cellphone keepscuttingout/hangsup/badconnectionCustomerwants otherparty'saddress/ph/PIICallerisCryingCP upsetTOO manyPaymentsreceived permonthAPEM notwithholdingcorrectlyCustomer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.NCPreportingnewAPEM/SINCCallerprovides waytoo muchpersonal info(TMI)TRNA showscustomer hascalled withsame questionrecentlyIs goingto sueBCSEKnows case isin anotherCounty orRegion butcalled hereanywaySays theyare returninga call to thisnumberPaternity atissue but thereare more thanone potentialfathersGot aletter/notificationbut no longerhas itWantsstatementthey are notreceivingchild supportWants DNAtest (mayhave or nothave anopen case)NCP callsbecause CPhas notreceiveddisbursementsCalls re:statementand $ on itthey've notreceived.Calls whiledriving andcall cuts inand out/maycut offCALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILConfusedBCSE withCPS (shouldbe CPS call)Caller putsyou on 3-waycall with otherparty/empletcHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportHas not paid inover 6 monthsbut got ENFletter and stillsays will notpay

CSU BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
G
3
O
4
B
5
I
6
O
7
N
8
B
9
I
10
B
11
B
12
G
13
G
14
B
15
G
16
G
17
N
18
N
19
I
20
I
21
B
22
I
23
G
24
N
25
I
26
O
27
O
28
O
  1. N-Calls from Cabell Lobby or while with CSS in our interview room (including return calls you make and they are already here).
  2. G-Caller made 2 or more calls in same day to check payment (or on same issue)
  3. O-Call is really about SNAP/TANF benefits (caller should contact BCF)
  4. B-Has order ending/changing CS but never provided
  5. I-Caller's cell phone keeps cutting out/hangs up/bad connection
  6. O-Customer wants other party's address/ph/PII
  7. N-Caller is Crying
  8. B-CP upset TOO many Payments received per month
  9. I-APEM not withholding correctly
  10. B-Customer does not "feel" arrears are correct but have no other proof of direct pay or errors etc.
  11. B-NCP reporting new APEM/SINC
  12. G-Caller provides way too much personal info (TMI)
  13. G-TRNA shows customer has called with same question recently
  14. B-Is going to sue BCSE
  15. G-Knows case is in another County or Region but called here anyway
  16. G-Says they are returning a call to this number
  17. N-Paternity at issue but there are more than one potential fathers
  18. N-Got a letter/notification but no longer has it
  19. I-Wants statement they are not receiving child support
  20. I-Wants DNA test (may have or not have an open case)
  21. B-NCP calls because CP has not received disbursements
  22. I-Calls re: statement and $ on it they've not received.
  23. G-Calls while driving and call cuts in and out/may cut off
  24. N-CALLS ONE AFTER ANOTHER CALL OVER AND OVER BUT WILL NOT LEAVE A VOICEMAIL
  25. I-Confused BCSE with CPS (should be CPS call)
  26. O-Caller puts you on 3-way call with other party/empl etc
  27. O-Has not received CS, Letters, etc because they moved months ago and did not report
  28. O-Has not paid in over 6 months but got ENF letter and still says will not pay