Customer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.Caller's cellphone keepscuttingout/hangsup/badconnectionHas not paid inover 6 monthsbut got ENFletter and stillsays will notpayCaller made 2 ormore calls insame day tocheck payment(or on sameissue)Says theyare returninga call to thisnumberCustomerwants otherparty'saddress/ph/PIIPaternity atissue but thereare more thanone potentialfathersNCPreportingnewAPEM/SINCAPEM notwithholdingcorrectlyCalls re:statementand $ on itthey've notreceived.CP upsetTOO manyPaymentsreceived permonthCaller putsyou on 3-waycall with otherparty/empletcConfusedBCSE withCPS (shouldbe CPS call)Calls whiledriving andcall cuts inand out/maycut offGot aletter/notificationbut no longerhas itCALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILHas orderending/changingCS but neverprovidedWantsstatementthey are notreceivingchild supportCalls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Wants DNAtest (mayhave or nothave anopen case)NCP callsbecause CPhas notreceiveddisbursementsCallerisCryingIs goingto sueBCSECall is reallyaboutSNAP/TANFbenefits (callershould contactBCF)Knows case isin anotherCounty orRegion butcalled hereanywayCallerprovides waytoo muchpersonal info(TMI)TRNA showscustomer hascalled withsame questionrecentlyHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportCustomer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.Caller's cellphone keepscuttingout/hangsup/badconnectionHas not paid inover 6 monthsbut got ENFletter and stillsays will notpayCaller made 2 ormore calls insame day tocheck payment(or on sameissue)Says theyare returninga call to thisnumberCustomerwants otherparty'saddress/ph/PIIPaternity atissue but thereare more thanone potentialfathersNCPreportingnewAPEM/SINCAPEM notwithholdingcorrectlyCalls re:statementand $ on itthey've notreceived.CP upsetTOO manyPaymentsreceived permonthCaller putsyou on 3-waycall with otherparty/empletcConfusedBCSE withCPS (shouldbe CPS call)Calls whiledriving andcall cuts inand out/maycut offGot aletter/notificationbut no longerhas itCALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILHas orderending/changingCS but neverprovidedWantsstatementthey are notreceivingchild supportCalls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Wants DNAtest (mayhave or nothave anopen case)NCP callsbecause CPhas notreceiveddisbursementsCallerisCryingIs goingto sueBCSECall is reallyaboutSNAP/TANFbenefits (callershould contactBCF)Knows case isin anotherCounty orRegion butcalled hereanywayCallerprovides waytoo muchpersonal info(TMI)TRNA showscustomer hascalled withsame questionrecentlyHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreport

CSU BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
O
4
G
5
G
6
O
7
N
8
B
9
I
10
I
11
B
12
O
13
I
14
G
15
N
16
N
17
B
18
I
19
N
20
I
21
B
22
N
23
B
24
O
25
G
26
G
27
G
28
O
  1. B-Customer does not "feel" arrears are correct but have no other proof of direct pay or errors etc.
  2. I-Caller's cell phone keeps cutting out/hangs up/bad connection
  3. O-Has not paid in over 6 months but got ENF letter and still says will not pay
  4. G-Caller made 2 or more calls in same day to check payment (or on same issue)
  5. G-Says they are returning a call to this number
  6. O-Customer wants other party's address/ph/PII
  7. N-Paternity at issue but there are more than one potential fathers
  8. B-NCP reporting new APEM/SINC
  9. I-APEM not withholding correctly
  10. I-Calls re: statement and $ on it they've not received.
  11. B-CP upset TOO many Payments received per month
  12. O-Caller puts you on 3-way call with other party/empl etc
  13. I-Confused BCSE with CPS (should be CPS call)
  14. G-Calls while driving and call cuts in and out/may cut off
  15. N-Got a letter/notification but no longer has it
  16. N-CALLS ONE AFTER ANOTHER CALL OVER AND OVER BUT WILL NOT LEAVE A VOICEMAIL
  17. B-Has order ending/changing CS but never provided
  18. I-Wants statement they are not receiving child support
  19. N-Calls from Cabell Lobby or while with CSS in our interview room (including return calls you make and they are already here).
  20. I-Wants DNA test (may have or not have an open case)
  21. B-NCP calls because CP has not received disbursements
  22. N-Caller is Crying
  23. B-Is going to sue BCSE
  24. O-Call is really about SNAP/TANF benefits (caller should contact BCF)
  25. G-Knows case is in another County or Region but called here anyway
  26. G-Caller provides way too much personal info (TMI)
  27. G-TRNA shows customer has called with same question recently
  28. O-Has not received CS, Letters, etc because they moved months ago and did not report