CP upsetTOO manyPaymentsreceived permonthCalls re:statementand $ on itthey've notreceived.Calls whiledriving andcall cuts inand out/maycut offWants DNAtest (mayhave or nothave anopen case)Knows case isin anotherCounty orRegion butcalled hereanywayCallerisCryingHas not paid inover 6 monthsbut got ENFletter and stillsays will notpayCaller made 2 ormore calls insame day tocheck payment(or on sameissue)Customer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.Call is reallyaboutSNAP/TANFbenefits (callershould contactBCF)Got aletter/notificationbut no longerhas itHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportCALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILIs goingto sueBCSEAPEM notwithholdingcorrectlyCalls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Says theyare returninga call to thisnumberWantsstatementthey are notreceivingchild supportCallerprovides waytoo muchpersonal info(TMI)Caller's cellphone keepscuttingout/hangsup/badconnectionNCP callsbecause CPhas notreceiveddisbursementsCustomerwants otherparty'saddress/ph/PIICaller putsyou on 3-waycall with otherparty/empletcTRNA showscustomer hascalled withsame questionrecentlyHas orderending/changingCS but neverprovidedConfusedBCSE withCPS (shouldbe CPS call)NCPreportingnewAPEM/SINCPaternity atissue but thereare more thanone potentialfathersCP upsetTOO manyPaymentsreceived permonthCalls re:statementand $ on itthey've notreceived.Calls whiledriving andcall cuts inand out/maycut offWants DNAtest (mayhave or nothave anopen case)Knows case isin anotherCounty orRegion butcalled hereanywayCallerisCryingHas not paid inover 6 monthsbut got ENFletter and stillsays will notpayCaller made 2 ormore calls insame day tocheck payment(or on sameissue)Customer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.Call is reallyaboutSNAP/TANFbenefits (callershould contactBCF)Got aletter/notificationbut no longerhas itHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportCALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILIs goingto sueBCSEAPEM notwithholdingcorrectlyCalls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Says theyare returninga call to thisnumberWantsstatementthey are notreceivingchild supportCallerprovides waytoo muchpersonal info(TMI)Caller's cellphone keepscuttingout/hangsup/badconnectionNCP callsbecause CPhas notreceiveddisbursementsCustomerwants otherparty'saddress/ph/PIICaller putsyou on 3-waycall with otherparty/empletcTRNA showscustomer hascalled withsame questionrecentlyHas orderending/changingCS but neverprovidedConfusedBCSE withCPS (shouldbe CPS call)NCPreportingnewAPEM/SINCPaternity atissue but thereare more thanone potentialfathers

CSU BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
G
4
I
5
G
6
N
7
O
8
G
9
B
10
O
11
N
12
O
13
N
14
B
15
I
16
N
17
G
18
I
19
G
20
I
21
B
22
O
23
O
24
G
25
B
26
I
27
B
28
N
  1. B-CP upset TOO many Payments received per month
  2. I-Calls re: statement and $ on it they've not received.
  3. G-Calls while driving and call cuts in and out/may cut off
  4. I-Wants DNA test (may have or not have an open case)
  5. G-Knows case is in another County or Region but called here anyway
  6. N-Caller is Crying
  7. O-Has not paid in over 6 months but got ENF letter and still says will not pay
  8. G-Caller made 2 or more calls in same day to check payment (or on same issue)
  9. B-Customer does not "feel" arrears are correct but have no other proof of direct pay or errors etc.
  10. O-Call is really about SNAP/TANF benefits (caller should contact BCF)
  11. N-Got a letter/notification but no longer has it
  12. O-Has not received CS, Letters, etc because they moved months ago and did not report
  13. N-CALLS ONE AFTER ANOTHER CALL OVER AND OVER BUT WILL NOT LEAVE A VOICEMAIL
  14. B-Is going to sue BCSE
  15. I-APEM not withholding correctly
  16. N-Calls from Cabell Lobby or while with CSS in our interview room (including return calls you make and they are already here).
  17. G-Says they are returning a call to this number
  18. I-Wants statement they are not receiving child support
  19. G-Caller provides way too much personal info (TMI)
  20. I-Caller's cell phone keeps cutting out/hangs up/bad connection
  21. B-NCP calls because CP has not received disbursements
  22. O-Customer wants other party's address/ph/PII
  23. O-Caller puts you on 3-way call with other party/empl etc
  24. G-TRNA shows customer has called with same question recently
  25. B-Has order ending/changing CS but never provided
  26. I-Confused BCSE with CPS (should be CPS call)
  27. B-NCP reporting new APEM/SINC
  28. N-Paternity at issue but there are more than one potential fathers