NCPreportingnewAPEM/SINCCallerprovides waytoo muchpersonal info(TMI)Wants DNAtest (mayhave or nothave anopen case)Call is reallyaboutSNAP/TANFbenefits (callershould contactBCF)ConfusedBCSE withCPS (shouldbe CPS call)Customerwants otherparty'saddress/ph/PIIWantsstatementthey are notreceivingchild supportCalls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Calls re:statementand $ on itthey've notreceived.Caller's cellphone keepscuttingout/hangsup/badconnectionCP upsetTOO manyPaymentsreceived permonthAPEM notwithholdingcorrectlyTRNA showscustomer hascalled withsame questionrecentlyPaternity atissue but thereare more thanone potentialfathersSays theyare returninga call to thisnumberCaller putsyou on 3-waycall with otherparty/empletcIs goingto sueBCSEHas orderending/changingCS but neverprovidedHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportGot aletter/notificationbut no longerhas itCaller made 2 ormore calls insame day tocheck payment(or on sameissue)CallerisCryingHas not paid inover 6 monthsbut got ENFletter and stillsays will notpayCalls whiledriving andcall cuts inand out/maycut offCALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILNCP callsbecause CPhas notreceiveddisbursementsCustomer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.Knows case isin anotherCounty orRegion butcalled hereanywayNCPreportingnewAPEM/SINCCallerprovides waytoo muchpersonal info(TMI)Wants DNAtest (mayhave or nothave anopen case)Call is reallyaboutSNAP/TANFbenefits (callershould contactBCF)ConfusedBCSE withCPS (shouldbe CPS call)Customerwants otherparty'saddress/ph/PIIWantsstatementthey are notreceivingchild supportCalls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Calls re:statementand $ on itthey've notreceived.Caller's cellphone keepscuttingout/hangsup/badconnectionCP upsetTOO manyPaymentsreceived permonthAPEM notwithholdingcorrectlyTRNA showscustomer hascalled withsame questionrecentlyPaternity atissue but thereare more thanone potentialfathersSays theyare returninga call to thisnumberCaller putsyou on 3-waycall with otherparty/empletcIs goingto sueBCSEHas orderending/changingCS but neverprovidedHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportGot aletter/notificationbut no longerhas itCaller made 2 ormore calls insame day tocheck payment(or on sameissue)CallerisCryingHas not paid inover 6 monthsbut got ENFletter and stillsays will notpayCalls whiledriving andcall cuts inand out/maycut offCALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILNCP callsbecause CPhas notreceiveddisbursementsCustomer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.Knows case isin anotherCounty orRegion butcalled hereanyway

CSU BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
I
4
O
5
I
6
O
7
I
8
N
9
I
10
I
11
B
12
I
13
G
14
N
15
G
16
O
17
B
18
B
19
O
20
N
21
G
22
N
23
O
24
G
25
N
26
B
27
B
28
G
  1. B-NCP reporting new APEM/SINC
  2. G-Caller provides way too much personal info (TMI)
  3. I-Wants DNA test (may have or not have an open case)
  4. O-Call is really about SNAP/TANF benefits (caller should contact BCF)
  5. I-Confused BCSE with CPS (should be CPS call)
  6. O-Customer wants other party's address/ph/PII
  7. I-Wants statement they are not receiving child support
  8. N-Calls from Cabell Lobby or while with CSS in our interview room (including return calls you make and they are already here).
  9. I-Calls re: statement and $ on it they've not received.
  10. I-Caller's cell phone keeps cutting out/hangs up/bad connection
  11. B-CP upset TOO many Payments received per month
  12. I-APEM not withholding correctly
  13. G-TRNA shows customer has called with same question recently
  14. N-Paternity at issue but there are more than one potential fathers
  15. G-Says they are returning a call to this number
  16. O-Caller puts you on 3-way call with other party/empl etc
  17. B-Is going to sue BCSE
  18. B-Has order ending/changing CS but never provided
  19. O-Has not received CS, Letters, etc because they moved months ago and did not report
  20. N-Got a letter/notification but no longer has it
  21. G-Caller made 2 or more calls in same day to check payment (or on same issue)
  22. N-Caller is Crying
  23. O-Has not paid in over 6 months but got ENF letter and still says will not pay
  24. G-Calls while driving and call cuts in and out/may cut off
  25. N-CALLS ONE AFTER ANOTHER CALL OVER AND OVER BUT WILL NOT LEAVE A VOICEMAIL
  26. B-NCP calls because CP has not received disbursements
  27. B-Customer does not "feel" arrears are correct but have no other proof of direct pay or errors etc.
  28. G-Knows case is in another County or Region but called here anyway