Wantsstatementthey are notreceivingchild supportKnows case isin anotherCounty orRegion butcalled hereanywayCalls whiledriving andcall cuts inand out/maycut offWants DNAtest (mayhave or nothave anopen case)Calls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Customerwants otherparty'saddress/ph/PIICP upsetTOO manyPaymentsreceived permonthNCP callsbecause CPhas notreceiveddisbursementsTRNA showscustomer hascalled withsame questionrecentlyConfusedBCSE withCPS (shouldbe CPS call)Calls re:statementand $ on itthey've notreceived.Call is reallyaboutSNAP/TANFbenefits (callershould contactBCF)CALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportHas orderending/changingCS but neverprovidedCallerprovides waytoo muchpersonal info(TMI)Caller's cellphone keepscuttingout/hangsup/badconnectionNCPreportingnewAPEM/SINCCaller putsyou on 3-waycall with otherparty/empletcPaternity atissue but thereare more thanone potentialfathersCaller made 2 ormore calls insame day tocheck payment(or on sameissue)Is goingto sueBCSEHas not paid inover 6 monthsbut got ENFletter and stillsays will notpaySays theyare returninga call to thisnumberAPEM notwithholdingcorrectlyCallerisCryingGot aletter/notificationbut no longerhas itCustomer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.Wantsstatementthey are notreceivingchild supportKnows case isin anotherCounty orRegion butcalled hereanywayCalls whiledriving andcall cuts inand out/maycut offWants DNAtest (mayhave or nothave anopen case)Calls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Customerwants otherparty'saddress/ph/PIICP upsetTOO manyPaymentsreceived permonthNCP callsbecause CPhas notreceiveddisbursementsTRNA showscustomer hascalled withsame questionrecentlyConfusedBCSE withCPS (shouldbe CPS call)Calls re:statementand $ on itthey've notreceived.Call is reallyaboutSNAP/TANFbenefits (callershould contactBCF)CALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportHas orderending/changingCS but neverprovidedCallerprovides waytoo muchpersonal info(TMI)Caller's cellphone keepscuttingout/hangsup/badconnectionNCPreportingnewAPEM/SINCCaller putsyou on 3-waycall with otherparty/empletcPaternity atissue but thereare more thanone potentialfathersCaller made 2 ormore calls insame day tocheck payment(or on sameissue)Is goingto sueBCSEHas not paid inover 6 monthsbut got ENFletter and stillsays will notpaySays theyare returninga call to thisnumberAPEM notwithholdingcorrectlyCallerisCryingGot aletter/notificationbut no longerhas itCustomer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.

CSU BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
G
4
I
5
N
6
O
7
B
8
B
9
G
10
I
11
I
12
O
13
N
14
O
15
B
16
G
17
I
18
B
19
O
20
N
21
G
22
B
23
O
24
G
25
I
26
N
27
N
28
B
  1. I-Wants statement they are not receiving child support
  2. G-Knows case is in another County or Region but called here anyway
  3. G-Calls while driving and call cuts in and out/may cut off
  4. I-Wants DNA test (may have or not have an open case)
  5. N-Calls from Cabell Lobby or while with CSS in our interview room (including return calls you make and they are already here).
  6. O-Customer wants other party's address/ph/PII
  7. B-CP upset TOO many Payments received per month
  8. B-NCP calls because CP has not received disbursements
  9. G-TRNA shows customer has called with same question recently
  10. I-Confused BCSE with CPS (should be CPS call)
  11. I-Calls re: statement and $ on it they've not received.
  12. O-Call is really about SNAP/TANF benefits (caller should contact BCF)
  13. N-CALLS ONE AFTER ANOTHER CALL OVER AND OVER BUT WILL NOT LEAVE A VOICEMAIL
  14. O-Has not received CS, Letters, etc because they moved months ago and did not report
  15. B-Has order ending/changing CS but never provided
  16. G-Caller provides way too much personal info (TMI)
  17. I-Caller's cell phone keeps cutting out/hangs up/bad connection
  18. B-NCP reporting new APEM/SINC
  19. O-Caller puts you on 3-way call with other party/empl etc
  20. N-Paternity at issue but there are more than one potential fathers
  21. G-Caller made 2 or more calls in same day to check payment (or on same issue)
  22. B-Is going to sue BCSE
  23. O-Has not paid in over 6 months but got ENF letter and still says will not pay
  24. G-Says they are returning a call to this number
  25. I-APEM not withholding correctly
  26. N-Caller is Crying
  27. N-Got a letter/notification but no longer has it
  28. B-Customer does not "feel" arrears are correct but have no other proof of direct pay or errors etc.