Calls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Paternity atissue but thereare more thanone potentialfathersNCP callsbecause CPhas notreceiveddisbursementsCall is reallyaboutSNAP/TANFbenefits (callershould contactBCF)Got aletter/notificationbut no longerhas itCustomer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.Calls whiledriving andcall cuts inand out/maycut offKnows case isin anotherCounty orRegion butcalled hereanywaySays theyare returninga call to thisnumberCallerprovides waytoo muchpersonal info(TMI)CP upsetTOO manyPaymentsreceived permonthWantsstatementthey are notreceivingchild supportWants DNAtest (mayhave or nothave anopen case)Caller's cellphone keepscuttingout/hangsup/badconnectionHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportCaller putsyou on 3-waycall with otherparty/empletcCallerisCryingIs goingto sueBCSEHas not paid inover 6 monthsbut got ENFletter and stillsays will notpayCalls re:statementand $ on itthey've notreceived.APEM notwithholdingcorrectlyCustomerwants otherparty'saddress/ph/PIINCPreportingnewAPEM/SINCConfusedBCSE withCPS (shouldbe CPS call)CALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILHas orderending/changingCS but neverprovidedCaller made 2 ormore calls insame day tocheck payment(or on sameissue)TRNA showscustomer hascalled withsame questionrecentlyCalls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Paternity atissue but thereare more thanone potentialfathersNCP callsbecause CPhas notreceiveddisbursementsCall is reallyaboutSNAP/TANFbenefits (callershould contactBCF)Got aletter/notificationbut no longerhas itCustomer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.Calls whiledriving andcall cuts inand out/maycut offKnows case isin anotherCounty orRegion butcalled hereanywaySays theyare returninga call to thisnumberCallerprovides waytoo muchpersonal info(TMI)CP upsetTOO manyPaymentsreceived permonthWantsstatementthey are notreceivingchild supportWants DNAtest (mayhave or nothave anopen case)Caller's cellphone keepscuttingout/hangsup/badconnectionHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportCaller putsyou on 3-waycall with otherparty/empletcCallerisCryingIs goingto sueBCSEHas not paid inover 6 monthsbut got ENFletter and stillsays will notpayCalls re:statementand $ on itthey've notreceived.APEM notwithholdingcorrectlyCustomerwants otherparty'saddress/ph/PIINCPreportingnewAPEM/SINCConfusedBCSE withCPS (shouldbe CPS call)CALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILHas orderending/changingCS but neverprovidedCaller made 2 ormore calls insame day tocheck payment(or on sameissue)TRNA showscustomer hascalled withsame questionrecently

CSU BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
N
3
B
4
O
5
N
6
B
7
G
8
G
9
G
10
G
11
B
12
I
13
I
14
I
15
O
16
O
17
N
18
B
19
O
20
I
21
I
22
O
23
B
24
I
25
N
26
B
27
G
28
G
  1. N-Calls from Cabell Lobby or while with CSS in our interview room (including return calls you make and they are already here).
  2. N-Paternity at issue but there are more than one potential fathers
  3. B-NCP calls because CP has not received disbursements
  4. O-Call is really about SNAP/TANF benefits (caller should contact BCF)
  5. N-Got a letter/notification but no longer has it
  6. B-Customer does not "feel" arrears are correct but have no other proof of direct pay or errors etc.
  7. G-Calls while driving and call cuts in and out/may cut off
  8. G-Knows case is in another County or Region but called here anyway
  9. G-Says they are returning a call to this number
  10. G-Caller provides way too much personal info (TMI)
  11. B-CP upset TOO many Payments received per month
  12. I-Wants statement they are not receiving child support
  13. I-Wants DNA test (may have or not have an open case)
  14. I-Caller's cell phone keeps cutting out/hangs up/bad connection
  15. O-Has not received CS, Letters, etc because they moved months ago and did not report
  16. O-Caller puts you on 3-way call with other party/empl etc
  17. N-Caller is Crying
  18. B-Is going to sue BCSE
  19. O-Has not paid in over 6 months but got ENF letter and still says will not pay
  20. I-Calls re: statement and $ on it they've not received.
  21. I-APEM not withholding correctly
  22. O-Customer wants other party's address/ph/PII
  23. B-NCP reporting new APEM/SINC
  24. I-Confused BCSE with CPS (should be CPS call)
  25. N-CALLS ONE AFTER ANOTHER CALL OVER AND OVER BUT WILL NOT LEAVE A VOICEMAIL
  26. B-Has order ending/changing CS but never provided
  27. G-Caller made 2 or more calls in same day to check payment (or on same issue)
  28. G-TRNA shows customer has called with same question recently