APEM not withholding correctly Caller made 2 or more calls in same day to check payment (or on same issue) Call is really about SNAP/TANF benefits (caller should contact BCF) NCP calls because CP has not received disbursements NCP reporting new APEM/SINC TRNA shows customer has called with same question recently Wants DNA test (may have or not have an open case) Has order ending/changing CS but never provided Calls re: statement and $ on it they've not received. Caller is Crying Caller provides way too much personal info (TMI) Got a letter/notification but no longer has it CP upset TOO many Payments received per month Has not received CS, Letters, etc because they moved months ago and did not report Is going to sue BCSE Caller's cell phone keeps cutting out/hangs up/bad connection Wants statement they are not receiving child support Knows case is in another County or Region but called here anyway CALLS ONE AFTER ANOTHER CALL OVER AND OVER BUT WILL NOT LEAVE A VOICEMAIL Paternity at issue but there are more than one potential fathers Confused BCSE with CPS (should be CPS call) Calls from Cabell Lobby or while with CSS in our interview room (including return calls you make and they are already here). Customer does not "feel" arrears are correct but have no other proof of direct pay or errors etc. Calls while driving and call cuts in and out/may cut off Says they are returning a call to this number Has not paid in over 6 months but got ENF letter and still says will not pay Caller puts you on 3-way call with other party/empl etc Customer wants other party's address/ph/PII APEM not withholding correctly Caller made 2 or more calls in same day to check payment (or on same issue) Call is really about SNAP/TANF benefits (caller should contact BCF) NCP calls because CP has not received disbursements NCP reporting new APEM/SINC TRNA shows customer has called with same question recently Wants DNA test (may have or not have an open case) Has order ending/changing CS but never provided Calls re: statement and $ on it they've not received. Caller is Crying Caller provides way too much personal info (TMI) Got a letter/notification but no longer has it CP upset TOO many Payments received per month Has not received CS, Letters, etc because they moved months ago and did not report Is going to sue BCSE Caller's cell phone keeps cutting out/hangs up/bad connection Wants statement they are not receiving child support Knows case is in another County or Region but called here anyway CALLS ONE AFTER ANOTHER CALL OVER AND OVER BUT WILL NOT LEAVE A VOICEMAIL Paternity at issue but there are more than one potential fathers Confused BCSE with CPS (should be CPS call) Calls from Cabell Lobby or while with CSS in our interview room (including return calls you make and they are already here). Customer does not "feel" arrears are correct but have no other proof of direct pay or errors etc. Calls while driving and call cuts in and out/may cut off Says they are returning a call to this number Has not paid in over 6 months but got ENF letter and still says will not pay Caller puts you on 3-way call with other party/empl etc Customer wants other party's address/ph/PII
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-APEM not withholding correctly
G-Caller made 2 or more calls in same day to check payment (or on same issue)
O-Call is really about SNAP/TANF benefits (caller should contact BCF)
B-NCP calls because CP has not received disbursements
B-NCP reporting new APEM/SINC
G-TRNA shows customer has called with same question recently
I-Wants DNA test (may have or not have an open case)
B-Has order ending/changing CS but never provided
I-Calls re: statement and $ on it they've not received.
N-Caller is Crying
G-Caller provides way too much personal info (TMI)
N-Got a letter/notification but no longer has it
B-CP upset TOO many Payments received per month
O-Has not received CS, Letters, etc because they moved months ago and did not report
B-Is going to sue BCSE
I-Caller's cell phone keeps cutting out/hangs up/bad connection
I-Wants statement they are not receiving child support
G-Knows case is in another County or Region but called here anyway
N-CALLS ONE AFTER ANOTHER CALL OVER AND OVER BUT WILL NOT LEAVE A VOICEMAIL
N-Paternity at issue but there are more than one potential fathers
I-Confused BCSE with CPS (should be CPS call)
N-Calls from Cabell Lobby or while with CSS in our interview room (including return calls you make and they are already here).
B-Customer does not "feel" arrears are correct but have no other proof of direct pay or errors etc.
G-Calls while driving and call cuts in and out/may cut off
G-Says they are returning a call to this number
O-Has not paid in over 6 months but got ENF letter and still says will not pay
O-Caller puts you on 3-way call with other party/empl etc
O-Customer wants other party's address/ph/PII