Says theyare returninga call to thisnumberCP upsetTOO manyPaymentsreceived permonthCaller's cellphone keepscuttingout/hangsup/badconnectionGot aletter/notificationbut no longerhas itHas orderending/changingCS but neverprovidedCalls re:statementand $ on itthey've notreceived.Wantsstatementthey are notreceivingchild supportNCP callsbecause CPhas notreceiveddisbursementsIs goingto sueBCSECustomer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.CallerisCryingCustomerwants otherparty'saddress/ph/PIIHas not paid inover 6 monthsbut got ENFletter and stillsays will notpayConfusedBCSE withCPS (shouldbe CPS call)Calls whiledriving andcall cuts inand out/maycut offHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportCaller putsyou on 3-waycall with otherparty/empletcAPEM notwithholdingcorrectlyCALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILTRNA showscustomer hascalled withsame questionrecentlyNCPreportingnewAPEM/SINCCaller made 2 ormore calls insame day tocheck payment(or on sameissue)Calls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Knows case isin anotherCounty orRegion butcalled hereanywayCall is reallyaboutSNAP/TANFbenefits (callershould contactBCF)Paternity atissue but thereare more thanone potentialfathersWants DNAtest (mayhave or nothave anopen case)Callerprovides waytoo muchpersonal info(TMI)Says theyare returninga call to thisnumberCP upsetTOO manyPaymentsreceived permonthCaller's cellphone keepscuttingout/hangsup/badconnectionGot aletter/notificationbut no longerhas itHas orderending/changingCS but neverprovidedCalls re:statementand $ on itthey've notreceived.Wantsstatementthey are notreceivingchild supportNCP callsbecause CPhas notreceiveddisbursementsIs goingto sueBCSECustomer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.CallerisCryingCustomerwants otherparty'saddress/ph/PIIHas not paid inover 6 monthsbut got ENFletter and stillsays will notpayConfusedBCSE withCPS (shouldbe CPS call)Calls whiledriving andcall cuts inand out/maycut offHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportCaller putsyou on 3-waycall with otherparty/empletcAPEM notwithholdingcorrectlyCALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILTRNA showscustomer hascalled withsame questionrecentlyNCPreportingnewAPEM/SINCCaller made 2 ormore calls insame day tocheck payment(or on sameissue)Calls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Knows case isin anotherCounty orRegion butcalled hereanywayCall is reallyaboutSNAP/TANFbenefits (callershould contactBCF)Paternity atissue but thereare more thanone potentialfathersWants DNAtest (mayhave or nothave anopen case)Callerprovides waytoo muchpersonal info(TMI)

CSU BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
I
4
N
5
B
6
I
7
I
8
B
9
B
10
B
11
N
12
O
13
O
14
I
15
G
16
O
17
O
18
I
19
N
20
G
21
B
22
G
23
N
24
G
25
O
26
N
27
I
28
G
  1. G-Says they are returning a call to this number
  2. B-CP upset TOO many Payments received per month
  3. I-Caller's cell phone keeps cutting out/hangs up/bad connection
  4. N-Got a letter/notification but no longer has it
  5. B-Has order ending/changing CS but never provided
  6. I-Calls re: statement and $ on it they've not received.
  7. I-Wants statement they are not receiving child support
  8. B-NCP calls because CP has not received disbursements
  9. B-Is going to sue BCSE
  10. B-Customer does not "feel" arrears are correct but have no other proof of direct pay or errors etc.
  11. N-Caller is Crying
  12. O-Customer wants other party's address/ph/PII
  13. O-Has not paid in over 6 months but got ENF letter and still says will not pay
  14. I-Confused BCSE with CPS (should be CPS call)
  15. G-Calls while driving and call cuts in and out/may cut off
  16. O-Has not received CS, Letters, etc because they moved months ago and did not report
  17. O-Caller puts you on 3-way call with other party/empl etc
  18. I-APEM not withholding correctly
  19. N-CALLS ONE AFTER ANOTHER CALL OVER AND OVER BUT WILL NOT LEAVE A VOICEMAIL
  20. G-TRNA shows customer has called with same question recently
  21. B-NCP reporting new APEM/SINC
  22. G-Caller made 2 or more calls in same day to check payment (or on same issue)
  23. N-Calls from Cabell Lobby or while with CSS in our interview room (including return calls you make and they are already here).
  24. G-Knows case is in another County or Region but called here anyway
  25. O-Call is really about SNAP/TANF benefits (caller should contact BCF)
  26. N-Paternity at issue but there are more than one potential fathers
  27. I-Wants DNA test (may have or not have an open case)
  28. G-Caller provides way too much personal info (TMI)