APEM notwithholdingcorrectlyCaller made 2 ormore calls insame day tocheck payment(or on sameissue)Call is reallyaboutSNAP/TANFbenefits (callershould contactBCF)NCP callsbecause CPhas notreceiveddisbursementsNCPreportingnewAPEM/SINCTRNA showscustomer hascalled withsame questionrecentlyWants DNAtest (mayhave or nothave anopen case)Has orderending/changingCS but neverprovidedCalls re:statementand $ on itthey've notreceived.CallerisCryingCallerprovides waytoo muchpersonal info(TMI)Got aletter/notificationbut no longerhas itCP upsetTOO manyPaymentsreceived permonthHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportIs goingto sueBCSECaller's cellphone keepscuttingout/hangsup/badconnectionWantsstatementthey are notreceivingchild supportKnows case isin anotherCounty orRegion butcalled hereanywayCALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILPaternity atissue but thereare more thanone potentialfathersConfusedBCSE withCPS (shouldbe CPS call)Calls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Customer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.Calls whiledriving andcall cuts inand out/maycut offSays theyare returninga call to thisnumberHas not paid inover 6 monthsbut got ENFletter and stillsays will notpayCaller putsyou on 3-waycall with otherparty/empletcCustomerwants otherparty'saddress/ph/PIIAPEM notwithholdingcorrectlyCaller made 2 ormore calls insame day tocheck payment(or on sameissue)Call is reallyaboutSNAP/TANFbenefits (callershould contactBCF)NCP callsbecause CPhas notreceiveddisbursementsNCPreportingnewAPEM/SINCTRNA showscustomer hascalled withsame questionrecentlyWants DNAtest (mayhave or nothave anopen case)Has orderending/changingCS but neverprovidedCalls re:statementand $ on itthey've notreceived.CallerisCryingCallerprovides waytoo muchpersonal info(TMI)Got aletter/notificationbut no longerhas itCP upsetTOO manyPaymentsreceived permonthHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportIs goingto sueBCSECaller's cellphone keepscuttingout/hangsup/badconnectionWantsstatementthey are notreceivingchild supportKnows case isin anotherCounty orRegion butcalled hereanywayCALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILPaternity atissue but thereare more thanone potentialfathersConfusedBCSE withCPS (shouldbe CPS call)Calls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Customer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.Calls whiledriving andcall cuts inand out/maycut offSays theyare returninga call to thisnumberHas not paid inover 6 monthsbut got ENFletter and stillsays will notpayCaller putsyou on 3-waycall with otherparty/empletcCustomerwants otherparty'saddress/ph/PII

CSU BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
O
4
B
5
B
6
G
7
I
8
B
9
I
10
N
11
G
12
N
13
B
14
O
15
B
16
I
17
I
18
G
19
N
20
N
21
I
22
N
23
B
24
G
25
G
26
O
27
O
28
O
  1. I-APEM not withholding correctly
  2. G-Caller made 2 or more calls in same day to check payment (or on same issue)
  3. O-Call is really about SNAP/TANF benefits (caller should contact BCF)
  4. B-NCP calls because CP has not received disbursements
  5. B-NCP reporting new APEM/SINC
  6. G-TRNA shows customer has called with same question recently
  7. I-Wants DNA test (may have or not have an open case)
  8. B-Has order ending/changing CS but never provided
  9. I-Calls re: statement and $ on it they've not received.
  10. N-Caller is Crying
  11. G-Caller provides way too much personal info (TMI)
  12. N-Got a letter/notification but no longer has it
  13. B-CP upset TOO many Payments received per month
  14. O-Has not received CS, Letters, etc because they moved months ago and did not report
  15. B-Is going to sue BCSE
  16. I-Caller's cell phone keeps cutting out/hangs up/bad connection
  17. I-Wants statement they are not receiving child support
  18. G-Knows case is in another County or Region but called here anyway
  19. N-CALLS ONE AFTER ANOTHER CALL OVER AND OVER BUT WILL NOT LEAVE A VOICEMAIL
  20. N-Paternity at issue but there are more than one potential fathers
  21. I-Confused BCSE with CPS (should be CPS call)
  22. N-Calls from Cabell Lobby or while with CSS in our interview room (including return calls you make and they are already here).
  23. B-Customer does not "feel" arrears are correct but have no other proof of direct pay or errors etc.
  24. G-Calls while driving and call cuts in and out/may cut off
  25. G-Says they are returning a call to this number
  26. O-Has not paid in over 6 months but got ENF letter and still says will not pay
  27. O-Caller puts you on 3-way call with other party/empl etc
  28. O-Customer wants other party's address/ph/PII