ConfusedBCSE withCPS (shouldbe CPS call)Calls re:statementand $ on itthey've notreceived.NCP callsbecause CPhas notreceiveddisbursementsCustomerwants otherparty'saddress/ph/PIIHas orderending/changingCS but neverprovidedKnows case isin anotherCounty orRegion butcalled hereanywayAPEM notwithholdingcorrectlyPaternity atissue but thereare more thanone potentialfathersCaller putsyou on 3-waycall with otherparty/empletcCustomer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.Has not paid inover 6 monthsbut got ENFletter and stillsays will notpayCalls whiledriving andcall cuts inand out/maycut offGot aletter/notificationbut no longerhas itNCPreportingnewAPEM/SINCCallerisCryingWants DNAtest (mayhave or nothave anopen case)Callerprovides waytoo muchpersonal info(TMI)TRNA showscustomer hascalled withsame questionrecentlySays theyare returninga call to thisnumberCALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILIs goingto sueBCSECP upsetTOO manyPaymentsreceived permonthCaller's cellphone keepscuttingout/hangsup/badconnectionCalls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Call is reallyaboutSNAP/TANFbenefits (callershould contactBCF)Has not receivedCS, Letters, etcbecause theymoved monthsago and did notreportCaller made 2 ormore calls insame day tocheck payment(or on sameissue)Wantsstatementthey are notreceivingchild supportConfusedBCSE withCPS (shouldbe CPS call)Calls re:statementand $ on itthey've notreceived.NCP callsbecause CPhas notreceiveddisbursementsCustomerwants otherparty'saddress/ph/PIIHas orderending/changingCS but neverprovidedKnows case isin anotherCounty orRegion butcalled hereanywayAPEM notwithholdingcorrectlyPaternity atissue but thereare more thanone potentialfathersCaller putsyou on 3-waycall with otherparty/empletcCustomer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.Has not paid inover 6 monthsbut got ENFletter and stillsays will notpayCalls whiledriving andcall cuts inand out/maycut offGot aletter/notificationbut no longerhas itNCPreportingnewAPEM/SINCCallerisCryingWants DNAtest (mayhave or nothave anopen case)Callerprovides waytoo muchpersonal info(TMI)TRNA showscustomer hascalled withsame questionrecentlySays theyare returninga call to thisnumberCALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILIs goingto sueBCSECP upsetTOO manyPaymentsreceived permonthCaller's cellphone keepscuttingout/hangsup/badconnectionCalls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Call is reallyaboutSNAP/TANFbenefits (callershould contactBCF)Has not receivedCS, Letters, etcbecause theymoved monthsago and did notreportCaller made 2 ormore calls insame day tocheck payment(or on sameissue)Wantsstatementthey are notreceivingchild support

CSU BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
B
4
O
5
B
6
G
7
I
8
N
9
O
10
B
11
O
12
G
13
N
14
B
15
N
16
I
17
G
18
G
19
G
20
N
21
B
22
B
23
I
24
N
25
O
26
O
27
G
28
I
  1. I-Confused BCSE with CPS (should be CPS call)
  2. I-Calls re: statement and $ on it they've not received.
  3. B-NCP calls because CP has not received disbursements
  4. O-Customer wants other party's address/ph/PII
  5. B-Has order ending/changing CS but never provided
  6. G-Knows case is in another County or Region but called here anyway
  7. I-APEM not withholding correctly
  8. N-Paternity at issue but there are more than one potential fathers
  9. O-Caller puts you on 3-way call with other party/empl etc
  10. B-Customer does not "feel" arrears are correct but have no other proof of direct pay or errors etc.
  11. O-Has not paid in over 6 months but got ENF letter and still says will not pay
  12. G-Calls while driving and call cuts in and out/may cut off
  13. N-Got a letter/notification but no longer has it
  14. B-NCP reporting new APEM/SINC
  15. N-Caller is Crying
  16. I-Wants DNA test (may have or not have an open case)
  17. G-Caller provides way too much personal info (TMI)
  18. G-TRNA shows customer has called with same question recently
  19. G-Says they are returning a call to this number
  20. N-CALLS ONE AFTER ANOTHER CALL OVER AND OVER BUT WILL NOT LEAVE A VOICEMAIL
  21. B-Is going to sue BCSE
  22. B-CP upset TOO many Payments received per month
  23. I-Caller's cell phone keeps cutting out/hangs up/bad connection
  24. N-Calls from Cabell Lobby or while with CSS in our interview room (including return calls you make and they are already here).
  25. O-Call is really about SNAP/TANF benefits (caller should contact BCF)
  26. O-Has not received CS, Letters, etc because they moved months ago and did not report
  27. G-Caller made 2 or more calls in same day to check payment (or on same issue)
  28. I-Wants statement they are not receiving child support