Call is reallyaboutSNAP/TANFbenefits (callershould contactBCF)NCP callsbecause CPhas notreceiveddisbursementsHas not paid inover 6 monthsbut got ENFletter and stillsays will notpayGot aletter/notificationbut no longerhas itPaternity atissue but thereare more thanone potentialfathersWantsstatementthey are notreceivingchild supportCALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILWants DNAtest (mayhave or nothave anopen case)Customerwants otherparty'saddress/ph/PIICP upsetTOO manyPaymentsreceived permonthHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportNCPreportingnewAPEM/SINCCalls whiledriving andcall cuts inand out/maycut offSays theyare returninga call to thisnumberCaller's cellphone keepscuttingout/hangsup/badconnectionAPEM notwithholdingcorrectlyCustomer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.Calls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Caller made 2 ormore calls insame day tocheck payment(or on sameissue)Callerprovides waytoo muchpersonal info(TMI)TRNA showscustomer hascalled withsame questionrecentlyKnows case isin anotherCounty orRegion butcalled hereanywayCallerisCryingIs goingto sueBCSECalls re:statementand $ on itthey've notreceived.Has orderending/changingCS but neverprovidedConfusedBCSE withCPS (shouldbe CPS call)Caller putsyou on 3-waycall with otherparty/empletcCall is reallyaboutSNAP/TANFbenefits (callershould contactBCF)NCP callsbecause CPhas notreceiveddisbursementsHas not paid inover 6 monthsbut got ENFletter and stillsays will notpayGot aletter/notificationbut no longerhas itPaternity atissue but thereare more thanone potentialfathersWantsstatementthey are notreceivingchild supportCALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILWants DNAtest (mayhave or nothave anopen case)Customerwants otherparty'saddress/ph/PIICP upsetTOO manyPaymentsreceived permonthHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportNCPreportingnewAPEM/SINCCalls whiledriving andcall cuts inand out/maycut offSays theyare returninga call to thisnumberCaller's cellphone keepscuttingout/hangsup/badconnectionAPEM notwithholdingcorrectlyCustomer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.Calls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Caller made 2 ormore calls insame day tocheck payment(or on sameissue)Callerprovides waytoo muchpersonal info(TMI)TRNA showscustomer hascalled withsame questionrecentlyKnows case isin anotherCounty orRegion butcalled hereanywayCallerisCryingIs goingto sueBCSECalls re:statementand $ on itthey've notreceived.Has orderending/changingCS but neverprovidedConfusedBCSE withCPS (shouldbe CPS call)Caller putsyou on 3-waycall with otherparty/empletc

CSU BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
O
4
N
5
N
6
I
7
N
8
I
9
O
10
B
11
O
12
B
13
G
14
G
15
I
16
I
17
B
18
N
19
G
20
G
21
G
22
G
23
N
24
B
25
I
26
B
27
I
28
O
  1. O-Call is really about SNAP/TANF benefits (caller should contact BCF)
  2. B-NCP calls because CP has not received disbursements
  3. O-Has not paid in over 6 months but got ENF letter and still says will not pay
  4. N-Got a letter/notification but no longer has it
  5. N-Paternity at issue but there are more than one potential fathers
  6. I-Wants statement they are not receiving child support
  7. N-CALLS ONE AFTER ANOTHER CALL OVER AND OVER BUT WILL NOT LEAVE A VOICEMAIL
  8. I-Wants DNA test (may have or not have an open case)
  9. O-Customer wants other party's address/ph/PII
  10. B-CP upset TOO many Payments received per month
  11. O-Has not received CS, Letters, etc because they moved months ago and did not report
  12. B-NCP reporting new APEM/SINC
  13. G-Calls while driving and call cuts in and out/may cut off
  14. G-Says they are returning a call to this number
  15. I-Caller's cell phone keeps cutting out/hangs up/bad connection
  16. I-APEM not withholding correctly
  17. B-Customer does not "feel" arrears are correct but have no other proof of direct pay or errors etc.
  18. N-Calls from Cabell Lobby or while with CSS in our interview room (including return calls you make and they are already here).
  19. G-Caller made 2 or more calls in same day to check payment (or on same issue)
  20. G-Caller provides way too much personal info (TMI)
  21. G-TRNA shows customer has called with same question recently
  22. G-Knows case is in another County or Region but called here anyway
  23. N-Caller is Crying
  24. B-Is going to sue BCSE
  25. I-Calls re: statement and $ on it they've not received.
  26. B-Has order ending/changing CS but never provided
  27. I-Confused BCSE with CPS (should be CPS call)
  28. O-Caller puts you on 3-way call with other party/empl etc