APEM notwithholdingcorrectlyConfusedBCSE withCPS (shouldbe CPS call)Wantsstatementthey are notreceivingchild supportCalls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Caller putsyou on 3-waycall with otherparty/empletcKnows case isin anotherCounty orRegion butcalled hereanywayCalls re:statementand $ on itthey've notreceived.Wants DNAtest (mayhave or nothave anopen case)Has orderending/changingCS but neverprovidedTRNA showscustomer hascalled withsame questionrecentlyCallerprovides waytoo muchpersonal info(TMI)Says theyare returninga call to thisnumberHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportCalls whiledriving andcall cuts inand out/maycut offPaternity atissue but thereare more thanone potentialfathersCALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILCustomerwants otherparty'saddress/ph/PIIHas not paid inover 6 monthsbut got ENFletter and stillsays will notpayCaller's cellphone keepscuttingout/hangsup/badconnectionCP upsetTOO manyPaymentsreceived permonthIs goingto sueBCSECallerisCryingGot aletter/notificationbut no longerhas itNCP callsbecause CPhas notreceiveddisbursementsCaller made 2 ormore calls insame day tocheck payment(or on sameissue)NCPreportingnewAPEM/SINCCall is reallyaboutSNAP/TANFbenefits (callershould contactBCF)Customer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.APEM notwithholdingcorrectlyConfusedBCSE withCPS (shouldbe CPS call)Wantsstatementthey are notreceivingchild supportCalls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Caller putsyou on 3-waycall with otherparty/empletcKnows case isin anotherCounty orRegion butcalled hereanywayCalls re:statementand $ on itthey've notreceived.Wants DNAtest (mayhave or nothave anopen case)Has orderending/changingCS but neverprovidedTRNA showscustomer hascalled withsame questionrecentlyCallerprovides waytoo muchpersonal info(TMI)Says theyare returninga call to thisnumberHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportCalls whiledriving andcall cuts inand out/maycut offPaternity atissue but thereare more thanone potentialfathersCALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILCustomerwants otherparty'saddress/ph/PIIHas not paid inover 6 monthsbut got ENFletter and stillsays will notpayCaller's cellphone keepscuttingout/hangsup/badconnectionCP upsetTOO manyPaymentsreceived permonthIs goingto sueBCSECallerisCryingGot aletter/notificationbut no longerhas itNCP callsbecause CPhas notreceiveddisbursementsCaller made 2 ormore calls insame day tocheck payment(or on sameissue)NCPreportingnewAPEM/SINCCall is reallyaboutSNAP/TANFbenefits (callershould contactBCF)Customer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.

CSU BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
I
4
N
5
O
6
G
7
I
8
I
9
B
10
G
11
G
12
G
13
O
14
G
15
N
16
N
17
O
18
O
19
I
20
B
21
B
22
N
23
N
24
B
25
G
26
B
27
O
28
B
  1. I-APEM not withholding correctly
  2. I-Confused BCSE with CPS (should be CPS call)
  3. I-Wants statement they are not receiving child support
  4. N-Calls from Cabell Lobby or while with CSS in our interview room (including return calls you make and they are already here).
  5. O-Caller puts you on 3-way call with other party/empl etc
  6. G-Knows case is in another County or Region but called here anyway
  7. I-Calls re: statement and $ on it they've not received.
  8. I-Wants DNA test (may have or not have an open case)
  9. B-Has order ending/changing CS but never provided
  10. G-TRNA shows customer has called with same question recently
  11. G-Caller provides way too much personal info (TMI)
  12. G-Says they are returning a call to this number
  13. O-Has not received CS, Letters, etc because they moved months ago and did not report
  14. G-Calls while driving and call cuts in and out/may cut off
  15. N-Paternity at issue but there are more than one potential fathers
  16. N-CALLS ONE AFTER ANOTHER CALL OVER AND OVER BUT WILL NOT LEAVE A VOICEMAIL
  17. O-Customer wants other party's address/ph/PII
  18. O-Has not paid in over 6 months but got ENF letter and still says will not pay
  19. I-Caller's cell phone keeps cutting out/hangs up/bad connection
  20. B-CP upset TOO many Payments received per month
  21. B-Is going to sue BCSE
  22. N-Caller is Crying
  23. N-Got a letter/notification but no longer has it
  24. B-NCP calls because CP has not received disbursements
  25. G-Caller made 2 or more calls in same day to check payment (or on same issue)
  26. B-NCP reporting new APEM/SINC
  27. O-Call is really about SNAP/TANF benefits (caller should contact BCF)
  28. B-Customer does not "feel" arrears are correct but have no other proof of direct pay or errors etc.