CallerisCryingCall is reallyaboutSNAP/TANFbenefits (callershould contactBCF)NCPreportingnewAPEM/SINCHas orderending/changingCS but neverprovidedHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportCaller made 2 ormore calls insame day tocheck payment(or on sameissue)Callerprovides waytoo muchpersonal info(TMI)Calls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Got aletter/notificationbut no longerhas itCP upsetTOO manyPaymentsreceived permonthHas not paid inover 6 monthsbut got ENFletter and stillsays will notpayCalls whiledriving andcall cuts inand out/maycut offPaternity atissue but thereare more thanone potentialfathersCALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILAPEM notwithholdingcorrectlyKnows case isin anotherCounty orRegion butcalled hereanywayCalls re:statementand $ on itthey've notreceived.Wantsstatementthey are notreceivingchild supportIs goingto sueBCSESays theyare returninga call to thisnumberCustomerwants otherparty'saddress/ph/PIINCP callsbecause CPhas notreceiveddisbursementsCaller's cellphone keepscuttingout/hangsup/badconnectionCaller putsyou on 3-waycall with otherparty/empletcConfusedBCSE withCPS (shouldbe CPS call)TRNA showscustomer hascalled withsame questionrecentlyCustomer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.Wants DNAtest (mayhave or nothave anopen case)CallerisCryingCall is reallyaboutSNAP/TANFbenefits (callershould contactBCF)NCPreportingnewAPEM/SINCHas orderending/changingCS but neverprovidedHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportCaller made 2 ormore calls insame day tocheck payment(or on sameissue)Callerprovides waytoo muchpersonal info(TMI)Calls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Got aletter/notificationbut no longerhas itCP upsetTOO manyPaymentsreceived permonthHas not paid inover 6 monthsbut got ENFletter and stillsays will notpayCalls whiledriving andcall cuts inand out/maycut offPaternity atissue but thereare more thanone potentialfathersCALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILAPEM notwithholdingcorrectlyKnows case isin anotherCounty orRegion butcalled hereanywayCalls re:statementand $ on itthey've notreceived.Wantsstatementthey are notreceivingchild supportIs goingto sueBCSESays theyare returninga call to thisnumberCustomerwants otherparty'saddress/ph/PIINCP callsbecause CPhas notreceiveddisbursementsCaller's cellphone keepscuttingout/hangsup/badconnectionCaller putsyou on 3-waycall with otherparty/empletcConfusedBCSE withCPS (shouldbe CPS call)TRNA showscustomer hascalled withsame questionrecentlyCustomer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.Wants DNAtest (mayhave or nothave anopen case)

CSU BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
B
4
B
5
O
6
G
7
G
8
N
9
N
10
B
11
O
12
G
13
N
14
N
15
I
16
G
17
I
18
I
19
B
20
G
21
O
22
B
23
I
24
O
25
I
26
G
27
B
28
I
  1. N-Caller is Crying
  2. O-Call is really about SNAP/TANF benefits (caller should contact BCF)
  3. B-NCP reporting new APEM/SINC
  4. B-Has order ending/changing CS but never provided
  5. O-Has not received CS, Letters, etc because they moved months ago and did not report
  6. G-Caller made 2 or more calls in same day to check payment (or on same issue)
  7. G-Caller provides way too much personal info (TMI)
  8. N-Calls from Cabell Lobby or while with CSS in our interview room (including return calls you make and they are already here).
  9. N-Got a letter/notification but no longer has it
  10. B-CP upset TOO many Payments received per month
  11. O-Has not paid in over 6 months but got ENF letter and still says will not pay
  12. G-Calls while driving and call cuts in and out/may cut off
  13. N-Paternity at issue but there are more than one potential fathers
  14. N-CALLS ONE AFTER ANOTHER CALL OVER AND OVER BUT WILL NOT LEAVE A VOICEMAIL
  15. I-APEM not withholding correctly
  16. G-Knows case is in another County or Region but called here anyway
  17. I-Calls re: statement and $ on it they've not received.
  18. I-Wants statement they are not receiving child support
  19. B-Is going to sue BCSE
  20. G-Says they are returning a call to this number
  21. O-Customer wants other party's address/ph/PII
  22. B-NCP calls because CP has not received disbursements
  23. I-Caller's cell phone keeps cutting out/hangs up/bad connection
  24. O-Caller puts you on 3-way call with other party/empl etc
  25. I-Confused BCSE with CPS (should be CPS call)
  26. G-TRNA shows customer has called with same question recently
  27. B-Customer does not "feel" arrears are correct but have no other proof of direct pay or errors etc.
  28. I-Wants DNA test (may have or not have an open case)