(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer says they did not receive a call back
Carrier delay/lost package
Customer does not want to pay shipping
Customer wants to know if their credit was processed
You are in adherence
Customer requests another agent by name
Provided update on a case
Processed an order
CADCAM transfer
Web order that was placed incorrectly
Agent input error case
Quality Issue
Customer wants to return a custom piece
Customer asks you to spell/repeat your name
Tracked a package
Customer did not receive their return label
Shipping delay- customer was not notified
You are out of adherence
Caller ask if they were speaking to customer service
Escalated to 246
Provided estimated ship date
Customer wants to make a payment
Thought to yourself #notmyjob
Customer wants a return label for non Stuller error
