Processedan orderCustomerwants toreturn acustompieceCustomerwants tomake apaymentYou areout ofadherenceCarrierdelay/lostpackageCADCAMtransferThoughtto yourself#notmyjobYou are inadherenceCustomerdoes notwant to payshippingCaller ask ifthey werespeaking tocustomerserviceEscalatedto 246Customerdid notreceive theirreturn labelCustomerasks you tospell/repeatyour nameCustomersays they didnot receive acall backCustomerwants toknow if theircredit wasprocessedShippingdelay-customerwas notnotifiedProvidedestimatedship dateWeb orderthat wasplacedincorrectlyProvidedupdateon a caseCustomerwants areturn labelfor nonStuller errorAgentinput errorcaseTrackedapackageQualityIssue Customerrequestsanotheragent byname Processedan orderCustomerwants toreturn acustompieceCustomerwants tomake apaymentYou areout ofadherenceCarrierdelay/lostpackageCADCAMtransferThoughtto yourself#notmyjobYou are inadherenceCustomerdoes notwant to payshippingCaller ask ifthey werespeaking tocustomerserviceEscalatedto 246Customerdid notreceive theirreturn labelCustomerasks you tospell/repeatyour nameCustomersays they didnot receive acall backCustomerwants toknow if theircredit wasprocessedShippingdelay-customerwas notnotifiedProvidedestimatedship dateWeb orderthat wasplacedincorrectlyProvidedupdateon a caseCustomerwants areturn labelfor nonStuller errorAgentinput errorcaseTrackedapackageQualityIssue Customerrequestsanotheragent byname 

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Processed an order
  2. Customer wants to return a custom piece
  3. Customer wants to make a payment
  4. You are out of adherence
  5. Carrier delay/lost package
  6. CADCAM transfer
  7. Thought to yourself #notmyjob
  8. You are in adherence
  9. Customer does not want to pay shipping
  10. Caller ask if they were speaking to customer service
  11. Escalated to 246
  12. Customer did not receive their return label
  13. Customer asks you to spell/repeat your name
  14. Customer says they did not receive a call back
  15. Customer wants to know if their credit was processed
  16. Shipping delay- customer was not notified
  17. Provided estimated ship date
  18. Web order that was placed incorrectly
  19. Provided update on a case
  20. Customer wants a return label for non Stuller error
  21. Agent input error case
  22. Tracked a package
  23. Quality Issue
  24. Customer requests another agent by name