Escalatedto 246Thoughtto yourself#notmyjobTrackedapackageCustomerdoes notwant to payshippingCaller ask ifthey werespeaking tocustomerserviceYou areout ofadherenceProcessedan orderWeb orderthat wasplacedincorrectlyCustomerasks you tospell/repeatyour nameCustomerwants areturn labelfor nonStuller errorCustomerwants toknow if theircredit wasprocessedYou are inadherenceCustomerdid notreceive theirreturn labelCustomersays they didnot receive acall backCarrierdelay/lostpackageCustomerrequestsanotheragent byname Customerwants tomake apaymentAgentinput errorcaseProvidedupdateon a caseCADCAMtransferProvidedestimatedship dateQualityIssue Shippingdelay-customerwas notnotifiedCustomerwants toreturn acustompieceEscalatedto 246Thoughtto yourself#notmyjobTrackedapackageCustomerdoes notwant to payshippingCaller ask ifthey werespeaking tocustomerserviceYou areout ofadherenceProcessedan orderWeb orderthat wasplacedincorrectlyCustomerasks you tospell/repeatyour nameCustomerwants areturn labelfor nonStuller errorCustomerwants toknow if theircredit wasprocessedYou are inadherenceCustomerdid notreceive theirreturn labelCustomersays they didnot receive acall backCarrierdelay/lostpackageCustomerrequestsanotheragent byname Customerwants tomake apaymentAgentinput errorcaseProvidedupdateon a caseCADCAMtransferProvidedestimatedship dateQualityIssue Shippingdelay-customerwas notnotifiedCustomerwants toreturn acustompiece

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Escalated to 246
  2. Thought to yourself #notmyjob
  3. Tracked a package
  4. Customer does not want to pay shipping
  5. Caller ask if they were speaking to customer service
  6. You are out of adherence
  7. Processed an order
  8. Web order that was placed incorrectly
  9. Customer asks you to spell/repeat your name
  10. Customer wants a return label for non Stuller error
  11. Customer wants to know if their credit was processed
  12. You are in adherence
  13. Customer did not receive their return label
  14. Customer says they did not receive a call back
  15. Carrier delay/lost package
  16. Customer requests another agent by name
  17. Customer wants to make a payment
  18. Agent input error case
  19. Provided update on a case
  20. CADCAM transfer
  21. Provided estimated ship date
  22. Quality Issue
  23. Shipping delay- customer was not notified
  24. Customer wants to return a custom piece