Agentinput errorcaseTrackedapackageCustomerwants areturn labelfor nonStuller errorProvidedupdateon a caseProvidedestimatedship dateCADCAMtransferCustomerwants toknow if theircredit wasprocessedCustomerdoes notwant to payshippingCustomerasks you tospell/repeatyour nameCustomerdid notreceive theirreturn labelCustomersays they didnot receive acall backShippingdelay-customerwas notnotifiedCaller ask ifthey werespeaking tocustomerserviceCustomerwants tomake apaymentProcessedan orderYou areout ofadherenceQualityIssue Customerrequestsanotheragent byname Web orderthat wasplacedincorrectlyYou are inadherenceThoughtto yourself#notmyjobCarrierdelay/lostpackageEscalatedto 246Customerwants toreturn acustompieceAgentinput errorcaseTrackedapackageCustomerwants areturn labelfor nonStuller errorProvidedupdateon a caseProvidedestimatedship dateCADCAMtransferCustomerwants toknow if theircredit wasprocessedCustomerdoes notwant to payshippingCustomerasks you tospell/repeatyour nameCustomerdid notreceive theirreturn labelCustomersays they didnot receive acall backShippingdelay-customerwas notnotifiedCaller ask ifthey werespeaking tocustomerserviceCustomerwants tomake apaymentProcessedan orderYou areout ofadherenceQualityIssue Customerrequestsanotheragent byname Web orderthat wasplacedincorrectlyYou are inadherenceThoughtto yourself#notmyjobCarrierdelay/lostpackageEscalatedto 246Customerwants toreturn acustompiece

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Agent input error case
  2. Tracked a package
  3. Customer wants a return label for non Stuller error
  4. Provided update on a case
  5. Provided estimated ship date
  6. CADCAM transfer
  7. Customer wants to know if their credit was processed
  8. Customer does not want to pay shipping
  9. Customer asks you to spell/repeat your name
  10. Customer did not receive their return label
  11. Customer says they did not receive a call back
  12. Shipping delay- customer was not notified
  13. Caller ask if they were speaking to customer service
  14. Customer wants to make a payment
  15. Processed an order
  16. You are out of adherence
  17. Quality Issue
  18. Customer requests another agent by name
  19. Web order that was placed incorrectly
  20. You are in adherence
  21. Thought to yourself #notmyjob
  22. Carrier delay/lost package
  23. Escalated to 246
  24. Customer wants to return a custom piece