Customerwants tomake apaymentCustomerasks you tospell/repeatyour nameProvidedupdateon a caseProvidedestimatedship dateShippingdelay-customerwas notnotifiedCarrierdelay/lostpackageCustomerwants toreturn acustompieceCustomerdoes notwant to payshippingTrackedapackageWeb orderthat wasplacedincorrectlyCustomerdid notreceive theirreturn labelAgentinput errorcaseThoughtto yourself#notmyjobQualityIssue Customerwants areturn labelfor nonStuller errorCustomerrequestsanotheragent byname Customerwants toknow if theircredit wasprocessedCADCAMtransferCustomersays they didnot receive acall backCaller ask ifthey werespeaking tocustomerserviceYou areout ofadherenceYou are inadherenceProcessedan orderEscalatedto 246Customerwants tomake apaymentCustomerasks you tospell/repeatyour nameProvidedupdateon a caseProvidedestimatedship dateShippingdelay-customerwas notnotifiedCarrierdelay/lostpackageCustomerwants toreturn acustompieceCustomerdoes notwant to payshippingTrackedapackageWeb orderthat wasplacedincorrectlyCustomerdid notreceive theirreturn labelAgentinput errorcaseThoughtto yourself#notmyjobQualityIssue Customerwants areturn labelfor nonStuller errorCustomerrequestsanotheragent byname Customerwants toknow if theircredit wasprocessedCADCAMtransferCustomersays they didnot receive acall backCaller ask ifthey werespeaking tocustomerserviceYou areout ofadherenceYou are inadherenceProcessedan orderEscalatedto 246

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer wants to make a payment
  2. Customer asks you to spell/repeat your name
  3. Provided update on a case
  4. Provided estimated ship date
  5. Shipping delay- customer was not notified
  6. Carrier delay/lost package
  7. Customer wants to return a custom piece
  8. Customer does not want to pay shipping
  9. Tracked a package
  10. Web order that was placed incorrectly
  11. Customer did not receive their return label
  12. Agent input error case
  13. Thought to yourself #notmyjob
  14. Quality Issue
  15. Customer wants a return label for non Stuller error
  16. Customer requests another agent by name
  17. Customer wants to know if their credit was processed
  18. CADCAM transfer
  19. Customer says they did not receive a call back
  20. Caller ask if they were speaking to customer service
  21. You are out of adherence
  22. You are in adherence
  23. Processed an order
  24. Escalated to 246