Thoughtto yourself#notmyjobProcessedan orderCaller ask ifthey werespeaking tocustomerserviceCarrierdelay/lostpackageCustomersays they didnot receive acall backYou areout ofadherenceCustomerwants tomake apaymentCustomerrequestsanotheragent byname Providedestimatedship dateQualityIssue CADCAMtransferCustomerasks you tospell/repeatyour nameWeb orderthat wasplacedincorrectlyCustomerwants areturn labelfor nonStuller errorCustomerdoes notwant to payshippingTrackedapackageEscalatedto 246Customerwants toreturn acustompieceProvidedupdateon a caseAgentinput errorcaseYou are inadherenceShippingdelay-customerwas notnotifiedCustomerdid notreceive theirreturn labelCustomerwants toknow if theircredit wasprocessedThoughtto yourself#notmyjobProcessedan orderCaller ask ifthey werespeaking tocustomerserviceCarrierdelay/lostpackageCustomersays they didnot receive acall backYou areout ofadherenceCustomerwants tomake apaymentCustomerrequestsanotheragent byname Providedestimatedship dateQualityIssue CADCAMtransferCustomerasks you tospell/repeatyour nameWeb orderthat wasplacedincorrectlyCustomerwants areturn labelfor nonStuller errorCustomerdoes notwant to payshippingTrackedapackageEscalatedto 246Customerwants toreturn acustompieceProvidedupdateon a caseAgentinput errorcaseYou are inadherenceShippingdelay-customerwas notnotifiedCustomerdid notreceive theirreturn labelCustomerwants toknow if theircredit wasprocessed

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thought to yourself #notmyjob
  2. Processed an order
  3. Caller ask if they were speaking to customer service
  4. Carrier delay/lost package
  5. Customer says they did not receive a call back
  6. You are out of adherence
  7. Customer wants to make a payment
  8. Customer requests another agent by name
  9. Provided estimated ship date
  10. Quality Issue
  11. CADCAM transfer
  12. Customer asks you to spell/repeat your name
  13. Web order that was placed incorrectly
  14. Customer wants a return label for non Stuller error
  15. Customer does not want to pay shipping
  16. Tracked a package
  17. Escalated to 246
  18. Customer wants to return a custom piece
  19. Provided update on a case
  20. Agent input error case
  21. You are in adherence
  22. Shipping delay- customer was not notified
  23. Customer did not receive their return label
  24. Customer wants to know if their credit was processed