Customerdid notreceive theirreturn labelTrackedapackageCustomersays they didnot receive acall backProvidedestimatedship dateCustomerasks you tospell/repeatyour nameProvidedupdateon a caseAgentinput errorcaseShippingdelay-customerwas notnotifiedCustomerwants toreturn acustompieceEscalatedto 246Processedan orderWeb orderthat wasplacedincorrectlyQualityIssue CADCAMtransferCustomerdoes notwant to payshippingCaller ask ifthey werespeaking tocustomerserviceCarrierdelay/lostpackageYou areout ofadherenceYou are inadherenceThoughtto yourself#notmyjobCustomerwants toknow if theircredit wasprocessedCustomerwants tomake apaymentCustomerwants areturn labelfor nonStuller errorCustomerrequestsanotheragent byname Customerdid notreceive theirreturn labelTrackedapackageCustomersays they didnot receive acall backProvidedestimatedship dateCustomerasks you tospell/repeatyour nameProvidedupdateon a caseAgentinput errorcaseShippingdelay-customerwas notnotifiedCustomerwants toreturn acustompieceEscalatedto 246Processedan orderWeb orderthat wasplacedincorrectlyQualityIssue CADCAMtransferCustomerdoes notwant to payshippingCaller ask ifthey werespeaking tocustomerserviceCarrierdelay/lostpackageYou areout ofadherenceYou are inadherenceThoughtto yourself#notmyjobCustomerwants toknow if theircredit wasprocessedCustomerwants tomake apaymentCustomerwants areturn labelfor nonStuller errorCustomerrequestsanotheragent byname 

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer did not receive their return label
  2. Tracked a package
  3. Customer says they did not receive a call back
  4. Provided estimated ship date
  5. Customer asks you to spell/repeat your name
  6. Provided update on a case
  7. Agent input error case
  8. Shipping delay- customer was not notified
  9. Customer wants to return a custom piece
  10. Escalated to 246
  11. Processed an order
  12. Web order that was placed incorrectly
  13. Quality Issue
  14. CADCAM transfer
  15. Customer does not want to pay shipping
  16. Caller ask if they were speaking to customer service
  17. Carrier delay/lost package
  18. You are out of adherence
  19. You are in adherence
  20. Thought to yourself #notmyjob
  21. Customer wants to know if their credit was processed
  22. Customer wants to make a payment
  23. Customer wants a return label for non Stuller error
  24. Customer requests another agent by name