Customerdoes notwant to payshippingYou areout ofadherenceTrackedapackageCustomerwants areturn labelfor nonStuller errorCustomerdid notreceive theirreturn labelWeb orderthat wasplacedincorrectlyProvidedupdateon a caseCustomerwants toknow if theircredit wasprocessedCaller ask ifthey werespeaking tocustomerserviceThoughtto yourself#notmyjobCarrierdelay/lostpackageEscalatedto 246Customerrequestsanotheragent byname Agentinput errorcaseCustomerwants toreturn acustompieceCustomerasks you tospell/repeatyour nameQualityIssue Customersays they didnot receive acall backCADCAMtransferYou are inadherenceProcessedan orderProvidedestimatedship dateShippingdelay-customerwas notnotifiedCustomerwants tomake apaymentCustomerdoes notwant to payshippingYou areout ofadherenceTrackedapackageCustomerwants areturn labelfor nonStuller errorCustomerdid notreceive theirreturn labelWeb orderthat wasplacedincorrectlyProvidedupdateon a caseCustomerwants toknow if theircredit wasprocessedCaller ask ifthey werespeaking tocustomerserviceThoughtto yourself#notmyjobCarrierdelay/lostpackageEscalatedto 246Customerrequestsanotheragent byname Agentinput errorcaseCustomerwants toreturn acustompieceCustomerasks you tospell/repeatyour nameQualityIssue Customersays they didnot receive acall backCADCAMtransferYou are inadherenceProcessedan orderProvidedestimatedship dateShippingdelay-customerwas notnotifiedCustomerwants tomake apayment

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer does not want to pay shipping
  2. You are out of adherence
  3. Tracked a package
  4. Customer wants a return label for non Stuller error
  5. Customer did not receive their return label
  6. Web order that was placed incorrectly
  7. Provided update on a case
  8. Customer wants to know if their credit was processed
  9. Caller ask if they were speaking to customer service
  10. Thought to yourself #notmyjob
  11. Carrier delay/lost package
  12. Escalated to 246
  13. Customer requests another agent by name
  14. Agent input error case
  15. Customer wants to return a custom piece
  16. Customer asks you to spell/repeat your name
  17. Quality Issue
  18. Customer says they did not receive a call back
  19. CADCAM transfer
  20. You are in adherence
  21. Processed an order
  22. Provided estimated ship date
  23. Shipping delay- customer was not notified
  24. Customer wants to make a payment