Escalatedto 246Agentinput errorcaseCustomerwants toknow if theircredit wasprocessedCarrierdelay/lostpackageProvidedupdateon a caseCADCAMtransferCustomerwants areturn labelfor nonStuller errorCustomerwants toreturn acustompieceYou are inadherenceThoughtto yourself#notmyjobYou areout ofadherenceTrackedapackageQualityIssue Customerdoes notwant to payshippingProvidedestimatedship dateCustomerwants tomake apaymentCustomerdid notreceive theirreturn labelWeb orderthat wasplacedincorrectlyShippingdelay-customerwas notnotifiedCustomersays they didnot receive acall backCustomerrequestsanotheragent byname Processedan orderCustomerasks you tospell/repeatyour nameCaller ask ifthey werespeaking tocustomerserviceEscalatedto 246Agentinput errorcaseCustomerwants toknow if theircredit wasprocessedCarrierdelay/lostpackageProvidedupdateon a caseCADCAMtransferCustomerwants areturn labelfor nonStuller errorCustomerwants toreturn acustompieceYou are inadherenceThoughtto yourself#notmyjobYou areout ofadherenceTrackedapackageQualityIssue Customerdoes notwant to payshippingProvidedestimatedship dateCustomerwants tomake apaymentCustomerdid notreceive theirreturn labelWeb orderthat wasplacedincorrectlyShippingdelay-customerwas notnotifiedCustomersays they didnot receive acall backCustomerrequestsanotheragent byname Processedan orderCustomerasks you tospell/repeatyour nameCaller ask ifthey werespeaking tocustomerservice

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Escalated to 246
  2. Agent input error case
  3. Customer wants to know if their credit was processed
  4. Carrier delay/lost package
  5. Provided update on a case
  6. CADCAM transfer
  7. Customer wants a return label for non Stuller error
  8. Customer wants to return a custom piece
  9. You are in adherence
  10. Thought to yourself #notmyjob
  11. You are out of adherence
  12. Tracked a package
  13. Quality Issue
  14. Customer does not want to pay shipping
  15. Provided estimated ship date
  16. Customer wants to make a payment
  17. Customer did not receive their return label
  18. Web order that was placed incorrectly
  19. Shipping delay- customer was not notified
  20. Customer says they did not receive a call back
  21. Customer requests another agent by name
  22. Processed an order
  23. Customer asks you to spell/repeat your name
  24. Caller ask if they were speaking to customer service