Providedupdateon a caseEscalatedto 246Customersays they didnot receive acall backShippingdelay-customerwas notnotifiedWeb orderthat wasplacedincorrectlyCustomerwants toreturn acustompieceCustomerwants areturn labelfor nonStuller errorThoughtto yourself#notmyjobTrackedapackageCaller ask ifthey werespeaking tocustomerserviceCustomerdoes notwant to payshippingCustomerwants toknow if theircredit wasprocessedCustomerasks you tospell/repeatyour nameQualityIssue Carrierdelay/lostpackageProcessedan orderYou areout ofadherenceCustomerdid notreceive theirreturn labelCADCAMtransferAgentinput errorcaseCustomerrequestsanotheragent byname You are inadherenceProvidedestimatedship dateCustomerwants tomake apaymentProvidedupdateon a caseEscalatedto 246Customersays they didnot receive acall backShippingdelay-customerwas notnotifiedWeb orderthat wasplacedincorrectlyCustomerwants toreturn acustompieceCustomerwants areturn labelfor nonStuller errorThoughtto yourself#notmyjobTrackedapackageCaller ask ifthey werespeaking tocustomerserviceCustomerdoes notwant to payshippingCustomerwants toknow if theircredit wasprocessedCustomerasks you tospell/repeatyour nameQualityIssue Carrierdelay/lostpackageProcessedan orderYou areout ofadherenceCustomerdid notreceive theirreturn labelCADCAMtransferAgentinput errorcaseCustomerrequestsanotheragent byname You are inadherenceProvidedestimatedship dateCustomerwants tomake apayment

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provided update on a case
  2. Escalated to 246
  3. Customer says they did not receive a call back
  4. Shipping delay- customer was not notified
  5. Web order that was placed incorrectly
  6. Customer wants to return a custom piece
  7. Customer wants a return label for non Stuller error
  8. Thought to yourself #notmyjob
  9. Tracked a package
  10. Caller ask if they were speaking to customer service
  11. Customer does not want to pay shipping
  12. Customer wants to know if their credit was processed
  13. Customer asks you to spell/repeat your name
  14. Quality Issue
  15. Carrier delay/lost package
  16. Processed an order
  17. You are out of adherence
  18. Customer did not receive their return label
  19. CADCAM transfer
  20. Agent input error case
  21. Customer requests another agent by name
  22. You are in adherence
  23. Provided estimated ship date
  24. Customer wants to make a payment