CADCAMtransferCustomerwants areturn labelfor nonStuller errorYou areout ofadherenceCustomerwants tomake apaymentEscalatedto 246QualityIssue Customerwants toreturn acustompieceProcessedan orderShippingdelay-customerwas notnotifiedThoughtto yourself#notmyjobWeb orderthat wasplacedincorrectlyCarrierdelay/lostpackageProvidedestimatedship dateCustomersays they didnot receive acall backCustomerwants toknow if theircredit wasprocessedAgentinput errorcaseCaller ask ifthey werespeaking tocustomerserviceCustomerasks you tospell/repeatyour nameCustomerrequestsanotheragent byname You are inadherenceCustomerdoes notwant to payshippingProvidedupdateon a caseCustomerdid notreceive theirreturn labelTrackedapackageCADCAMtransferCustomerwants areturn labelfor nonStuller errorYou areout ofadherenceCustomerwants tomake apaymentEscalatedto 246QualityIssue Customerwants toreturn acustompieceProcessedan orderShippingdelay-customerwas notnotifiedThoughtto yourself#notmyjobWeb orderthat wasplacedincorrectlyCarrierdelay/lostpackageProvidedestimatedship dateCustomersays they didnot receive acall backCustomerwants toknow if theircredit wasprocessedAgentinput errorcaseCaller ask ifthey werespeaking tocustomerserviceCustomerasks you tospell/repeatyour nameCustomerrequestsanotheragent byname You are inadherenceCustomerdoes notwant to payshippingProvidedupdateon a caseCustomerdid notreceive theirreturn labelTrackedapackage

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CADCAM transfer
  2. Customer wants a return label for non Stuller error
  3. You are out of adherence
  4. Customer wants to make a payment
  5. Escalated to 246
  6. Quality Issue
  7. Customer wants to return a custom piece
  8. Processed an order
  9. Shipping delay- customer was not notified
  10. Thought to yourself #notmyjob
  11. Web order that was placed incorrectly
  12. Carrier delay/lost package
  13. Provided estimated ship date
  14. Customer says they did not receive a call back
  15. Customer wants to know if their credit was processed
  16. Agent input error case
  17. Caller ask if they were speaking to customer service
  18. Customer asks you to spell/repeat your name
  19. Customer requests another agent by name
  20. You are in adherence
  21. Customer does not want to pay shipping
  22. Provided update on a case
  23. Customer did not receive their return label
  24. Tracked a package