Customerwants toknow if theircredit wasprocessedAgentinput errorcaseShippingdelay-customerwas notnotifiedTrackedapackageProvidedestimatedship dateCaller ask ifthey werespeaking tocustomerserviceYou areout ofadherenceEscalatedto 246Carrierdelay/lostpackageProcessedan orderCustomerasks you tospell/repeatyour nameWeb orderthat wasplacedincorrectlyCustomersays they didnot receive acall backCADCAMtransferCustomerwants areturn labelfor nonStuller errorProvidedupdateon a caseCustomerwants tomake apaymentCustomerrequestsanotheragent byname Customerdid notreceive theirreturn labelYou are inadherenceCustomerdoes notwant to payshippingQualityIssue Thoughtto yourself#notmyjobCustomerwants toreturn acustompieceCustomerwants toknow if theircredit wasprocessedAgentinput errorcaseShippingdelay-customerwas notnotifiedTrackedapackageProvidedestimatedship dateCaller ask ifthey werespeaking tocustomerserviceYou areout ofadherenceEscalatedto 246Carrierdelay/lostpackageProcessedan orderCustomerasks you tospell/repeatyour nameWeb orderthat wasplacedincorrectlyCustomersays they didnot receive acall backCADCAMtransferCustomerwants areturn labelfor nonStuller errorProvidedupdateon a caseCustomerwants tomake apaymentCustomerrequestsanotheragent byname Customerdid notreceive theirreturn labelYou are inadherenceCustomerdoes notwant to payshippingQualityIssue Thoughtto yourself#notmyjobCustomerwants toreturn acustompiece

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer wants to know if their credit was processed
  2. Agent input error case
  3. Shipping delay- customer was not notified
  4. Tracked a package
  5. Provided estimated ship date
  6. Caller ask if they were speaking to customer service
  7. You are out of adherence
  8. Escalated to 246
  9. Carrier delay/lost package
  10. Processed an order
  11. Customer asks you to spell/repeat your name
  12. Web order that was placed incorrectly
  13. Customer says they did not receive a call back
  14. CADCAM transfer
  15. Customer wants a return label for non Stuller error
  16. Provided update on a case
  17. Customer wants to make a payment
  18. Customer requests another agent by name
  19. Customer did not receive their return label
  20. You are in adherence
  21. Customer does not want to pay shipping
  22. Quality Issue
  23. Thought to yourself #notmyjob
  24. Customer wants to return a custom piece