CADCAMtransferCustomersays they didnot receive acall backProvidedestimatedship dateProvidedupdateon a caseShippingdelay-customerwas notnotifiedCustomerrequestsanotheragent byname You are inadherenceCaller ask ifthey werespeaking tocustomerserviceCustomerdoes notwant to payshippingProcessedan orderEscalatedto 246QualityIssue Agentinput errorcaseCustomerwants toknow if theircredit wasprocessedCustomerwants areturn labelfor nonStuller errorCustomerasks you tospell/repeatyour nameYou areout ofadherenceCustomerdid notreceive theirreturn labelCarrierdelay/lostpackageThoughtto yourself#notmyjobCustomerwants toreturn acustompieceTrackedapackageWeb orderthat wasplacedincorrectlyCustomerwants tomake apaymentCADCAMtransferCustomersays they didnot receive acall backProvidedestimatedship dateProvidedupdateon a caseShippingdelay-customerwas notnotifiedCustomerrequestsanotheragent byname You are inadherenceCaller ask ifthey werespeaking tocustomerserviceCustomerdoes notwant to payshippingProcessedan orderEscalatedto 246QualityIssue Agentinput errorcaseCustomerwants toknow if theircredit wasprocessedCustomerwants areturn labelfor nonStuller errorCustomerasks you tospell/repeatyour nameYou areout ofadherenceCustomerdid notreceive theirreturn labelCarrierdelay/lostpackageThoughtto yourself#notmyjobCustomerwants toreturn acustompieceTrackedapackageWeb orderthat wasplacedincorrectlyCustomerwants tomake apayment

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CADCAM transfer
  2. Customer says they did not receive a call back
  3. Provided estimated ship date
  4. Provided update on a case
  5. Shipping delay- customer was not notified
  6. Customer requests another agent by name
  7. You are in adherence
  8. Caller ask if they were speaking to customer service
  9. Customer does not want to pay shipping
  10. Processed an order
  11. Escalated to 246
  12. Quality Issue
  13. Agent input error case
  14. Customer wants to know if their credit was processed
  15. Customer wants a return label for non Stuller error
  16. Customer asks you to spell/repeat your name
  17. You are out of adherence
  18. Customer did not receive their return label
  19. Carrier delay/lost package
  20. Thought to yourself #notmyjob
  21. Customer wants to return a custom piece
  22. Tracked a package
  23. Web order that was placed incorrectly
  24. Customer wants to make a payment