Customersays they didnot receive acall backCustomerasks you tospell/repeatyour nameCustomerdoes notwant to payshippingCaller ask ifthey werespeaking tocustomerserviceYou are inadherenceCustomerrequestsanotheragent byname CADCAMtransferCustomerwants areturn labelfor nonStuller errorThoughtto yourself#notmyjobProvidedestimatedship dateCustomerwants toreturn acustompieceCustomerwants tomake apaymentProvidedupdateon a caseQualityIssue Customerwants toknow if theircredit wasprocessedTrackedapackageProcessedan orderWeb orderthat wasplacedincorrectlyCarrierdelay/lostpackageEscalatedto 246Shippingdelay-customerwas notnotifiedCustomerdid notreceive theirreturn labelYou areout ofadherenceAgentinput errorcaseCustomersays they didnot receive acall backCustomerasks you tospell/repeatyour nameCustomerdoes notwant to payshippingCaller ask ifthey werespeaking tocustomerserviceYou are inadherenceCustomerrequestsanotheragent byname CADCAMtransferCustomerwants areturn labelfor nonStuller errorThoughtto yourself#notmyjobProvidedestimatedship dateCustomerwants toreturn acustompieceCustomerwants tomake apaymentProvidedupdateon a caseQualityIssue Customerwants toknow if theircredit wasprocessedTrackedapackageProcessedan orderWeb orderthat wasplacedincorrectlyCarrierdelay/lostpackageEscalatedto 246Shippingdelay-customerwas notnotifiedCustomerdid notreceive theirreturn labelYou areout ofadherenceAgentinput errorcase

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer says they did not receive a call back
  2. Customer asks you to spell/repeat your name
  3. Customer does not want to pay shipping
  4. Caller ask if they were speaking to customer service
  5. You are in adherence
  6. Customer requests another agent by name
  7. CADCAM transfer
  8. Customer wants a return label for non Stuller error
  9. Thought to yourself #notmyjob
  10. Provided estimated ship date
  11. Customer wants to return a custom piece
  12. Customer wants to make a payment
  13. Provided update on a case
  14. Quality Issue
  15. Customer wants to know if their credit was processed
  16. Tracked a package
  17. Processed an order
  18. Web order that was placed incorrectly
  19. Carrier delay/lost package
  20. Escalated to 246
  21. Shipping delay- customer was not notified
  22. Customer did not receive their return label
  23. You are out of adherence
  24. Agent input error case